# eFax Online Fax Service vs iFax Comparison
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## AI Generated Summary
- **G2 reviewers report** that iFax excels in user experience, with many praising its intuitive setup and navigation. Users appreciate the "email-look to the setup," which makes it easy to find and track the status of sent and received faxes.
- **According to verified reviews** , eFax Online Fax Service is recognized for its reliable performance, particularly in saving both sent and received faxes for later review. This feature is highlighted as a significant advantage for users needing to reference past communications.
- **Users say** that iFax offers a more user-friendly experience overall, with a higher ease of use rating. Reviewers mention that their whole team finds it easy to send and receive faxes, making it a preferred choice for small businesses.
- **Reviewers mention** that while eFax Online Fax Service has improved its support, iFax still leads in quality of support ratings. Users have noted that iFax's support is responsive and helpful, contributing to a smoother overall experience.
- **G2 reviewers highlight** that iFax is more cost-effective, with a lower entry-level price compared to eFax Online Fax Service. This affordability is particularly appealing to small businesses looking to manage their faxing needs without breaking the bank.
- **According to recent feedback** , both services have their strengths, but iFax's higher overall satisfaction score indicates a stronger alignment with user needs. Users appreciate the seamless integration of features like document signatures and alerts, which enhance their daily operations.



| | eFax Online Fax Service | iFax | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 194 | 479 | 
| **Largest Market Segment** | Small-Business (77.3% of reviews) | Small-Business (86.3% of reviews) | 
| **Entry Level Price** | $18.99 1 Users Per Month | $8.33 1 User License | 

---
## Top Pros & Cons

### eFax Online Fax Service

Pros:
- Ease of Use (51 reviews)
- Faxing Services (42 reviews)

Cons:
- Fax Issues (37 reviews)
- Slow Performance (5 reviews)

### iFax

Pros:
- Ease of Use (228 reviews)
- Faxing Services (160 reviews)

Cons:
- Expensive (70 reviews)
- Fax Issues (62 reviews)

---
## Ratings Comparison
| Rating | eFax Online Fax Service | iFax | 
|---|---|---|
  | **Meets Requirements** | 9.2 (160 reviews) | 9.3 (68 reviews) | 
  | **Ease of Use** | 8.8 (168 reviews) | 9.5 (435 reviews) | 
  | **Ease of Setup** | 9.0 (125 reviews) | 9.4 (51 reviews) | 
  | **Ease of Admin** | 8.7 (69 reviews) | 9.5 (36 reviews) | 
  | **Quality of Support** | 8.4 (133 reviews) | 9.0 (50 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (69 reviews) | 9.2 (36 reviews) | 
  | **Product Direction (% positive)** | 8.0 (166 reviews) | 8.9 (74 reviews) | 

---
## Pricing

### eFax Online Fax Service

#### Entry-Level Pricing

Plan: Personal

Price: $18.99 1 Users Per Month

Description: For individuals & Professionals

Key Features:
- Send & receive faxes via web, email or mobile device
- 200 pages/mo to US & Canada
- $.10 per page for over plan pages

[Browse all 3 editions](https://www.g2.com/products/efax-online-fax-service/pricing)

#### Free Trial

Yes

### iFax

#### Entry-Level Pricing

Plan: Basic

Price: $8.33 1 User License

Key Features:
- 2 Months Free (Billed Annually)
- Superior fax quality
- iOS, Android, Win & Mac Apps

[Browse all 4 editions](https://www.g2.com/products/ifax/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Online Fax

| Product | Score | Reviews |
|---|---|---|
| **eFax Online Fax Service** | 7.8/10 | 151 |
| **iFax** | 8.1/10 | 72 |

#### Documents

| Feature | eFax Online Fax Service | iFax | 
|---|---|---|
| **Editing** | 7.2 (119 reviews) | 8.2 (52 reviews) | 
| **Document Signature ** | 7.1 (118 reviews) | 8.2 (51 reviews) | 
| **Storage** | 8.7 (129 reviews) | 8.8 (50 reviews) | 

#### Agentic AI - Online Fax

| Feature | eFax Online Fax Service | iFax | 
|---|---|---|
| **Autonomous Task Execution** | 6.0 (5 reviews) | 5.7 (5 reviews) | 
| **Cross-system Integration** | 6.7 (6 reviews) | 5.7 (5 reviews) | 

#### Sending

| Feature | eFax Online Fax Service | iFax | 
|---|---|---|
| **Fax Number** | 9.0 (131 reviews) | 9.1 (56 reviews) | 
| **Existing Numbers** | 8.2 (123 reviews) | 9.1 (50 reviews) | 
| **Cross-Platform Sending** | 8.1 (127 reviews) | 8.7 (52 reviews) | 
| **Unlimited Sending** | 8.7 (123 reviews) | 8.3 (54 reviews) | 
| **Contact Management** | 8.1 (120 reviews) | 8.5 (51 reviews) | 
| **Alerts** | 8.5 (127 reviews) | 8.9 (51 reviews) | 

### HIPAA Compliant Messaging

| Product | Score | Reviews |
|---|---|---|
| **eFax Online Fax Service** | 8.9/10 | 25 |
| **iFax** | N/A | N/A |

#### Platform

| Feature | eFax Online Fax Service | iFax | 
|---|---|---|
| **User Authorization - HIPAA Compliant Messaging** | 8.8 (22 reviews) | Not enough data | 
| **Compliant Texting - HIPAA Compliant Messaging** | Feature Not Available | Not enough data | 
| **Compliant Emailing - HIPAA Compliant Messaging** | 8.9 (22 reviews) | Not enough data | 
| **Clinical Communication - HIPAA Compliance** | 8.9 (22 reviews) | Not enough data | 
| **HIPAA Compliance - HIPAA Compliant Messaging** | 9.0 (24 reviews) | Not enough data | 
| **Operating Systems - HIPAA Compliant Messaging** | 8.9 (22 reviews) | Not enough data | 
| **Message Lifespan - HIPAA Compliant Messaging** | Feature Not Available | Not enough data | 
| **Workflow Enhancement - HIPAA Compliant Messaging** | 8.7 (21 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Online Fax Software](https://www.g2.com/categories/online-fax)

**Unique to eFax Online Fax Service (1):** [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging)



---
## Reviewer Demographics

### By Company Size

| Segment | eFax Online Fax Service | iFax | 
|---|---|---|
| **Small-Business** | 77.3% | 86.3% | 
| **Mid-Market** | 21.0% | 13.7% | 
| **Enterprise** | 1.7% | 0% | 

### By Industry

#### eFax Online Fax Service

- **Hospital & Health Care:** 15.8%
- **Health, Wellness and Fitness:** 9.9%
- **Law Practice:** 8.2%
- **Accounting:** 6.4%
- **Insurance:** 5.8%
- **Medical Practice:** 4.7%
- **Mental Health Care:** 4.1%
- **Legal Services:** 3.5%
- **Computer Software:** 2.9%
- **Real Estate:** 2.9%
- **Other:** 35.7%

#### iFax

- **Hospital & Health Care:** 12.7%
- **Health, Wellness and Fitness:** 7.9%
- **Accounting:** 6.4%
- **Mental Health Care:** 5.8%
- **Medical Practice:** 5.8%
- **Consumer Services:** 3.2%
- **Insurance:** 2.6%
- **Consulting:** 2.4%
- **Financial Services:** 2.4%
- **Information Technology and Services:** 2.1%
- **Other:** 48.7%

---
## Alternatives

### Alternatives to eFax Online Fax Service

- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1400 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Documo](https://www.g2.com/products/documo/reviews) — 4.6/5 stars (215 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [Paubox](https://www.g2.com/products/paubox/reviews) — 4.9/5 stars (585 reviews)
- [Weave](https://www.g2.com/products/weave-weave/reviews) — 4.6/5 stars (433 reviews)
- [Virtru Email Encryption](https://www.g2.com/products/virtru-email-encryption/reviews) — 4.4/5 stars (417 reviews)
- [Textline](https://www.g2.com/products/textline/reviews) — 4.7/5 stars (381 reviews)
- [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (374 reviews)
- [Spruce Health](https://www.g2.com/products/spruce-health/reviews) — 4.7/5 stars (342 reviews)

### Alternatives to iFax

- [HelloFax](https://www.g2.com/products/hellofax/reviews) — 4.5/5 stars (57 reviews)
- [CocoFax](https://www.g2.com/products/cocofax/reviews) — 4.6/5 stars (188 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1400 reviews)
- [Documo](https://www.g2.com/products/documo/reviews) — 4.6/5 stars (215 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [OpenText Core Fax](https://www.g2.com/products/opentext-core-fax/reviews) — 4.5/5 stars (53 reviews)
- [Upland InterFAX](https://www.g2.com/products/upland-interfax/reviews) — 4.6/5 stars (145 reviews)
- [Fax.Plus](https://www.g2.com/products/alohi-fax-plus/reviews) — 4.7/5 stars (59 reviews)
- [WestFax](https://www.g2.com/products/westfax/reviews) — 4.8/5 stars (31 reviews)
- [FaxZero](https://www.g2.com/products/faxzero/reviews) — 4.6/5 stars (16 reviews)

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## Top Discussions

### eFax Online Fax Service

No discussions available for this product.

### iFax

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/efax-online-fax-service-vs-ifax)