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Compare Dynamics 365 Sales and Infor CloudSuite Customer Relationship Management (CRM)

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At a Glance
Dynamics 365 Sales
Dynamics 365 Sales
Star Rating
(1,599)3.8 out of 5
Market Segments
Mid-Market (39.2% of reviews)
Information
Entry-Level Pricing
$210/month per user
Browse all 3 pricing plans
Infor CloudSuite Customer Relationship Management (CRM)
Infor CloudSuite Customer Relationship Management (CRM)
Star Rating
(75)3.2 out of 5
Market Segments
Mid-Market (55.2% of reviews)
Information
Entry-Level Pricing
No pricing available
Learn more about Infor CloudSuite Customer Relationship Management (CRM)
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that Dynamics 365 Sales excels in Contact & Account Management with a score of 8.1, while Infor CloudSuite CRM lags behind at 7.3, indicating a more robust feature set for managing customer relationships in Dynamics 365.
  • Reviewers mention that the Customer Support Portal in Dynamics 365 Sales is rated at 7.8, significantly higher than Infor CloudSuite's 6.3, suggesting that users find it easier to access help and resources when needed.
  • G2 users highlight the superior Data Sourcing capabilities of Dynamics 365 Sales, scoring 8.9, compared to Infor CloudSuite's lack of a score in this area, which may impact users' ability to effectively manage and analyze their data.
  • Users on G2 report that Dynamics 365 Sales offers better Sales Gamification features with a score of 8.8, enhancing user engagement and motivation, while Infor CloudSuite does not provide comparable features.
  • Reviewers say that the Workflow Capability in Dynamics 365 Sales is rated at 8.1, whereas Infor CloudSuite only scores 5.7, indicating that Dynamics 365 provides a more flexible and efficient workflow management system.
  • Users report that the Integration APIs in Dynamics 365 Sales are rated at 7.8, while Infor CloudSuite's APIs score only 5.2, suggesting that Dynamics 365 offers better options for integrating with other software and systems.
Featured Products
Pricing
Entry-Level Pricing
Dynamics 365 Sales
Dynamics 365 Plan
$210
/month per user
Browse all 3 pricing plans
Infor CloudSuite Customer Relationship Management (CRM)
No pricing available
Free Trial
Dynamics 365 Sales
No trial information available
Infor CloudSuite Customer Relationship Management (CRM)
No trial information available
Ratings
Meets Requirements
8.1
1,275
6.7
62
Ease of Use
7.4
1,281
6.5
63
Ease of Setup
7.2
401
4.9
28
Ease of Admin
7.6
384
5.5
31
Quality of Support
7.5
1,118
6.2
52
Has the product been a good partner in doing business?
7.8
379
6.9
25
Product Direction (% positive)
6.3
1,255
3.7
63
Features by Category
Sales Force Automation
8.1
952
|
Verified
7.3
51
|
Verified
7.9
668
|
Verified
6.6
25
7.9
891
|
Verified
6.5
49
|
Verified
7.8
960
|
Verified
6.2
50
|
Verified
7.6
726
|
Verified
5.8
36
|
Verified
7.9
855
|
Verified
6.1
49
|
Verified
7.6
721
|
Verified
6.1
39
|
Verified
7.8
710
|
Verified
5.8
33
|
Verified
8.0
760
|
Verified
5.9
33
|
Verified
Marketing Automation
7.6
745
|
Verified
5.8
31
7.5
723
|
Verified
6.0
32
7.8
809
|
Verified
6.5
35
|
Verified
7.6
633
|
Verified
6.2
23
|
Verified
Customer Support
8.0
700
|
Verified
6.9
26
|
Verified
7.8
664
|
Verified
6.3
21
|
Verified
7.9
686
|
Verified
6.1
24
|
Verified
7.7
595
|
Verified
5.8
19
|
Verified
7.9
622
|
Verified
6.5
24
|
Verified
Reporting & Analytics
7.9
886
|
Verified
5.7
42
|
Verified
7.9
935
|
Verified
6.3
40
|
Verified
7.6
776
|
Verified
4.9
36
|
Verified
Mobile & Social
7.5
548
|
Verified
5.0
21
|
Verified
7.6
542
|
Verified
5.2
21
|
Verified
7.4
612
|
Verified
5.6
30
|
Verified
Platform
8.1
287
|
Verified
7.0
23
|
Verified
8.1
302
|
Verified
5.7
23
|
Verified
8.2
295
|
Verified
7.4
22
|
Verified
7.9
222
|
Verified
6.8
14
|
Verified
7.9
245
|
Verified
7.1
19
|
Verified
7.8
271
|
Verified
4.9
21
7.7
286
|
Verified
6.0
22
|
Verified
7.8
250
|
Verified
5.4
19
|
Verified
Integration
7.9
293
|
Verified
5.2
29
|
Verified
7.8
228
|
Verified
5.2
16
|
Verified
7.6
234
|
Verified
4.1
19
Generative AI
Feature Not Available
Feature Not Available
8.7
240
Not enough data
Data Sourcing
8.9
19
Not enough data
8.8
19
Not enough data
8.7
18
Not enough data
8.2
19
Not enough data
8.9
18
Not enough data
Predictive Analytics
9.0
18
Not enough data
8.7
18
Not enough data
8.4
18
Not enough data
8.4
18
Not enough data
Sales Management
8.9
19
Not enough data
8.8
18
Not enough data
8.6
19
Not enough data
8.8
19
Not enough data
8.6
66
Not enough data
Training
8.9
6
Not enough data
8.6
6
Not enough data
7.5
6
Not enough data
8.6
6
Not enough data
Feedback
8.9
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
Generative AI
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Sales
Dynamics 365 Sales
Infor CloudSuite Customer Relationship Management (CRM)
Infor CloudSuite Customer Relationship Management (CRM)
Dynamics 365 Sales and Infor CloudSuite Customer Relationship Management (CRM) are categorized as CRM
Unique Categories
Dynamics 365 Sales
Dynamics 365 Sales is categorized as Sales Analytics, Sales Platforms, and Sales Coaching
Infor CloudSuite Customer Relationship Management (CRM)
Infor CloudSuite Customer Relationship Management (CRM) has no unique categories
Reviews
Reviewers' Company Size
Dynamics 365 Sales
Dynamics 365 Sales
Small-Business(50 or fewer emp.)
31.1%
Mid-Market(51-1000 emp.)
39.2%
Enterprise(> 1000 emp.)
29.7%
Infor CloudSuite Customer Relationship Management (CRM)
Infor CloudSuite Customer Relationship Management (CRM)
Small-Business(50 or fewer emp.)
26.9%
Mid-Market(51-1000 emp.)
55.2%
Enterprise(> 1000 emp.)
17.9%
Reviewers' Industry
Dynamics 365 Sales
Dynamics 365 Sales
Information Technology and Services
12.8%
Computer Software
8.5%
Retail
4.0%
Marketing and Advertising
3.9%
Financial Services
3.8%
Other
67.0%
Infor CloudSuite Customer Relationship Management (CRM)
Infor CloudSuite Customer Relationship Management (CRM)
Computer Software
17.4%
Information Technology and Services
11.6%
Marketing and Advertising
5.8%
Machinery
4.3%
Hospital & Health Care
4.3%
Other
56.5%
Most Helpful Reviews
Dynamics 365 Sales
Dynamics 365 Sales
Most Helpful Favorable Review
Wyeth J.
WJ
Wyeth J.
Verified User in Biotechnology

Powerful integration wtih Outlook enables users to track email, appointments, tasks, and contacts into the system to be shared with other users. The UI looks very nice with minimal effort and we were able to get the system up and running quickly. We...

Most Helpful Critical Review
Verified User
G
Verified User

We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...

Infor CloudSuite Customer Relationship Management (CRM)
Infor CloudSuite Customer Relationship Management (CRM)
Most Helpful Favorable Review
Verified User in Machinery
GM
Verified User in Machinery

Great functionality. The system is fairly easy to figure out and use. There are a lot of features already built into the system so we didn't need to customize much. The way you can create complex groups of data easily without programming knowledge is...

Most Helpful Critical Review
Peter B.
PB
Peter B.
Verified User in Computer Software

UI needed updating. Not a good platform for large Enterprise. It was client based, so integration to main database was a nightmare. Very slow.

Alternatives
Dynamics 365 Sales
Dynamics 365 Sales Alternatives
Salesforce Sales Cloud
Salesforce Sales Cloud
Add Salesforce Sales Cloud
ActiveCampaign
ActiveCampaign
Add ActiveCampaign
HubSpot Sales Hub
HubSpot Sales Hub
Add HubSpot Sales Hub
Zoho CRM
Zoho
Add Zoho CRM
Infor CloudSuite Customer Relationship Management (CRM)
Infor CloudSuite Customer Relationship Management (CRM) Alternatives
Salesforce Sales Cloud
Salesforce Sales Cloud
Add Salesforce Sales Cloud
HubSpot Sales Hub
HubSpot Sales Hub
Add HubSpot Sales Hub
Zoho CRM
Zoho
Add Zoho CRM
Nimble CRM
Nimble
Add Nimble CRM
Discussions
Dynamics 365 Sales
Dynamics 365 Sales Discussions
What is Microsoft Dynamics CRM competitive advantage?
3 comments
Hardik C.
HC
Microsoft Dynamics CRM can help differentiate your business from competitors who’ve implemented but not “adopted” other products. Dynamics CRM functionality...Read more
how can i creat a new feild for the contact?
3 comments
LV
you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will...Read more
will microsoft dynamics undergo more repackages
1 comment
MP
They are updating annually their NAV product so I would assume they will be updating their CRM application as well.Read more
Infor CloudSuite Customer Relationship Management (CRM)
Infor CloudSuite Customer Relationship Management (CRM) Discussions
Monty the Mongoose crying
Infor CloudSuite Customer Relationship Management (CRM) has no discussions with answers