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- Discourse-vs-Higher Logic Vanilla
Compare Discourse and Higher Logic Vanilla 
At a Glance
Market Segments
Small-Business (43.1% of reviews)
Mid-Market (51.1% of reviews)
Entry-Level Pricing
$25.00 Per Month
Contact Us
Discourse
Star Rating
(66)4.0 out of 5
Market Segments
Small-Business (43.1% of reviews)
Entry-Level Pricing
$25.00 Per Month
Browse all 4 pricing plansHigher Logic Vanilla
Star Rating
(95)4.3 out of 5
Market Segments
Mid-Market (51.1% of reviews)
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Higher Logic Vanilla excels in "Quality of Support" with a score of 9.2, indicating that many find their customer service responsive and helpful, while Discourse, with a score of 8.5, has room for improvement in this area.
- Reviewers mention that Higher Logic Vanilla's "Community Forums" feature is rated highly at 9.0, providing a robust platform for user interaction, whereas Discourse also offers community forums but with a slightly lower user satisfaction score.
- G2 users highlight that Discourse shines in "Customer Engagement" with a score of 8.7, suggesting that its features effectively foster user interaction, while Higher Logic Vanilla lags behind at 7.7 in this critical area.
- Users on G2 note that Higher Logic Vanilla's "Branding" capabilities are impressive, scoring 9.3, allowing for extensive customization, while Discourse, although customizable, does not match this level of branding flexibility.
- Reviewers say that Discourse's "Customer Intelligence" feature is rated at 8.2, which is significantly better than Higher Logic Vanilla's score of 6.9, indicating that Discourse provides more insightful analytics for user behavior.
- Users report that Higher Logic Vanilla's "All-in-one Dashboard" is rated at 7.9, which some find less intuitive compared to Discourse's higher score of 8.6, suggesting a more user-friendly experience for managing community interactions.
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Pricing
Entry-Level Pricing
Higher Logic Vanilla
Essential
Contact Us
For kicking off smaller communities within mid to large sized organizations
- 5 Staff Users
- Unlimited members
- 1 SSO Connection
Free Trial
Discourse
Free Trial is available
Higher Logic Vanilla
No trial information availableRatings
Meets Requirements
8.6
50
8.3
80
Ease of Use
8.6
49
8.6
81
Ease of Setup
8.8
15
8.2
69
Ease of Admin
9.0
13
8.5
73
Quality of Support
8.5
40
9.2
78
Has the product been a good partner in doing business?
9.2
11
8.8
72
Product Direction (% positive)
7.7
50
8.4
79
Features by Category
Account Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Q&A Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Pages
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Dissemination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
8.0
5
Self-Service Platform
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
7.7
5
Community Building
8.4
28
7.7
20
8.5
28
7.9
11
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Community Improvement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Analytics
8.2
31
6.9
32
8.7
33
7.7
33
8.1
28
7.1
8
Not enough data
6.8
10
Community Management
8.2
30
8.0
28
8.6
34
7.9
34
Not enough data
Not enough data
Community Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Discourse and Higher Logic Vanilla are categorized as Online Community Management
Unique Categories
Discourse is categorized as Knowledge Base and Q&A Platforms
Higher Logic Vanilla is categorized as Customer Self-Service
Reviews
Reviewers' Company Size
Discourse
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Higher Logic Vanilla
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.8%
Information Technology and Services
7.7%
Entertainment
7.7%
Hospital & Health Care
6.2%
Non-Profit Organization Management
4.6%
Other
63.1%
Computer Software
23.9%
Computer Games
13.0%
Information Technology and Services
12.0%
Internet
10.9%
Marketing and Advertising
3.3%
Other
37.0%
Most Helpful Reviews
Discourse
Most Helpful Favorable Review
Monali P.
Verified User in Research
The best thing about this online discussion forum is that there is a soft flagging system in which positive and constructive commenters are rewarded and those comments that are spam or junk are flagged and deleted
Most Helpful Critical Review
Samridhi P.
Verified User in Information Technology and Services
When I first started using it, it took me some time to navigate through it and get used to the features. However, once I got used to it I found it super user-friendly.
Higher Logic Vanilla
Most Helpful Favorable Review
Jacob C.
Verified User in Financial Services
Vanilla has a sleek look without being too obnoxiously web2.0 and minimalist-for-thesake-of-minimalism - things are easy to find and to use. I can only speak for my own forum, but it's been much better with uptime than our old 2000s-era software. The Minion...
Most Helpful Critical Review
Verified User in Professional Training & Coaching
The salesperson was incredibly pushy and kept trying to upsell us on features and moderation. This is because the very basics were not suitable as-is, making it virtually impossible not to upgrade to a more expensive plan. Their salesperson would routinely...
Monali P.
Verified User in Research
The best thing about this online discussion forum is that there is a soft flagging system in which positive and constructive commenters are rewarded and those comments that are spam or junk are flagged and deleted
Jacob C.
Verified User in Financial Services
Vanilla has a sleek look without being too obnoxiously web2.0 and minimalist-for-thesake-of-minimalism - things are easy to find and to use. I can only speak for my own forum, but it's been much better with uptime than our old 2000s-era software. The Minion...
Samridhi P.
Verified User in Information Technology and Services
When I first started using it, it took me some time to navigate through it and get used to the features. However, once I got used to it I found it super user-friendly.
Verified User in Professional Training & Coaching
The salesperson was incredibly pushy and kept trying to upsell us on features and moderation. This is because the very basics were not suitable as-is, making it virtually impossible not to upgrade to a more expensive plan. Their salesperson would routinely...
Alternatives
Discussions
What is discourse app?
1 comment
AS
Discourse app is a mobile application for iOS and Android that enables users to access and interact with online communities and forums powered by the...Read more
How do I set up a forum discourse?
1 comment
AS
Setting up a Discourse forum can be a complex process with many different options and configurations depending on your specific needs. Luckily, there are...Read more
What is a discourse server?
1 comment
AS
A Discourse server is a type of web server that is used to host and manage online communities and discussions. Discourse is an open-source software platform...Read more
What are the main features of Vanilla Forums?
1 comment
Official Response from Higher Logic Vanilla
Vanilla Forums offers the following features:
Gamification (Badges and Reactions)
Private Communities
Social Groups
Single Sign On
Customizable...Read more
Can I run a Vanilla forum in an embedded frame?
1 comment
Official Response from Higher Logic Vanilla
Yes, Vanilla is embed-friendly.Read more
Can Vanilla be integrated with the rest of my website so I do not need a separate login for the forums?
1 comment
Official Response from Higher Logic Vanilla
Yes, you can connect Vanilla to your other systems using our jsconnect plugin. This will allow for a seamless single sign-on (SSO) experience.Read more
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