# Dialpad Support vs Vonage Contact Center (formerly NewVoiceMedia) Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Dialpad Support excels in user-friendliness, with many users highlighting its intuitive interface and ease of use. One user mentioned, "It is easy to use. Has lots of features," which suggests that new users may find it easier to navigate compared to Vonage Contact Center.
- **According to verified reviews** , Vonage Contact Center stands out for its robust omnichannel support and AI-powered insights. Users appreciate the "improved omnichannel support" and "better Salesforce integration," indicating that it may be a better fit for businesses looking for comprehensive communication solutions.
- **Reviewers mention** that Dialpad Support has a strong focus on customer service, with users noting that "they try their best at the level 1 group." This suggests that users may receive more responsive support, which can be crucial for businesses needing quick resolutions to issues.
- **Users say** that Vonage Contact Center offers a mature product with a wealth of features, with one reviewer stating, "It’s a mature product w good support and lots of features to solve my business problems." This indicates that it may be better suited for organizations with complex needs that require a variety of functionalities.
- **G2 reviewers highlight** Dialpad Support's voicemail drop feature as a standout, with one user calling it "the best" and noting that it "makes things so much easier." This feature could significantly enhance productivity for teams that rely heavily on outbound calling.
- **According to recent user feedback** , Vonage Contact Center is praised for its user-friendly installation process, with users stating, "it is very user friendly and easy to install." This could be a deciding factor for businesses looking for a solution that minimizes setup time and complexity.



| | Dialpad Support | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 706 | 104 | 
| **Largest Market Segment** | Mid-Market (56.0% of reviews) | Mid-Market (52.0% of reviews) | 
| **Entry Level Price** | $15.00 1 Organizer Month | No pricing available | 

---
## Top Pros & Cons

### Dialpad Support

Pros:
- Helpful (84 reviews)
- Ease of Use (60 reviews)

Cons:
- Poor Customer Support (32 reviews)
- Call Issues (29 reviews)

### Vonage Contact Center (formerly NewVoiceMedia)

Pros:
- Ease of Use (21 reviews)
- Customer Support (18 reviews)

Cons:
- Call Issues (6 reviews)
- Customization Difficulty (5 reviews)

---
## Ratings Comparison
| Rating | Dialpad Support | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
  | **Meets Requirements** | 8.9 (456 reviews) | 8.6 (83 reviews) | 
  | **Ease of Use** | 8.9 (595 reviews) | 8.4 (85 reviews) | 
  | **Ease of Setup** | 9.0 (255 reviews) | 8.4 (63 reviews) | 
  | **Ease of Admin** | 8.8 (201 reviews) | 7.7 (37 reviews) | 
  | **Quality of Support** | 8.8 (434 reviews) | 8.6 (76 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (198 reviews) | 8.8 (36 reviews) | 
  | **Product Direction (% positive)** | 9.0 (430 reviews) | 7.9 (83 reviews) | 

---
## Pricing

### Dialpad Support

#### Entry-Level Pricing

Plan: Business

Price: $15.00 1 Organizer Month

Description: NA

Key Features:
- $20 USD if billed monthly
Zero pins plus larger meeting sizes.
5 hour conference durations
100 participants max
Custom Hold Music
Auto-dial out to participants

[Browse all 6 editions](https://www.g2.com/products/dialpad-support/pricing)

#### Free Trial

Yes

### Vonage Contact Center (formerly NewVoiceMedia)

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Sales Gamification

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Competition

| Feature | Dialpad Support | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Competition Templates** | Not enough data | Not enough data | 
| **Custom Competitions** | Not enough data | Not enough data | 
| **Team Competitions** | Not enough data | Not enough data | 
| **Simultaneous Competitions** | Not enough data | Not enough data | 
| **Competition Adjustments** | Not enough data | Not enough data | 
| **Awards and Incentives** | Not enough data | Not enough data | 

#### Agentic AI - Sales Gamification

| Feature | Dialpad Support | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

#### Integrations

| Feature | Dialpad Support | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **CRM Integration** | Not enough data | Not enough data | 
| **Social Collaboration Integration** | Not enough data | Not enough data | 
| **TV Streaming** | Not enough data | Feature Not Available | 

#### Platform

| Feature | Dialpad Support | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Reporting** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Enterprise Scalability** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

#### Employee Features

| Feature | Dialpad Support | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **User Profiles** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.1/10 | 35 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 8.5/10 | 16 |

#### Dialing Options

| Feature | Dialpad Support | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Preview Dialing** | 8.8 (30 reviews) | 8.5 (14 reviews) ✓ Verified | 
| **Progressive Dialing** | 8.7 (28 reviews) | 8.5 (12 reviews) ✓ Verified | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | Dialpad Support | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Whisper Coaching ** | 8.9 (24 reviews) | 8.9 (12 reviews) ✓ Verified | 
| **Callback Scheduling ** | 7.7 (8 reviews) | 8.5 (13 reviews) ✓ Verified | 
| **Call Recording ** | 9.1 (31 reviews) | 8.9 (14 reviews) ✓ Verified | 

#### Automation

| Feature | Dialpad Support | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Voice Activity Detection** | 7.2 (9 reviews) | 8.3 (12 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | 8.5 (25 reviews) | 8.5 (13 reviews) ✓ Verified | 
| **Call Scrubbing** | 6.2 (7 reviews) | 8.6 (12 reviews) | 

#### Agentic AI - Auto Dialer

| Feature | Dialpad Support | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Dialpad Support | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.5/10 | 101 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Call Analytics

| Feature | Dialpad Support | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Call Recording** | 9.2 (99 reviews) | Not enough data | 
| **Machine Learning** | 8.3 (93 reviews) | Not enough data | 
| **Call Analysis** | 8.5 (97 reviews) | Not enough data | 
| **Lead Qualification** | 8.2 (48 reviews) | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Dialpad Support | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Customer Scoring** | 8.6 (81 reviews) | Not enough data | 
| **Speech-to-Text** | 8.2 (92 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dialpad Support | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text Summarization** | 8.8 (34 reviews) | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Dialpad Support | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 9.1/10 | 6 |

#### Text Messaging

| Feature | Dialpad Support | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Bulk SMS** | Not enough data | 9.2 (6 reviews) | 
| **Two-Way Text Messaging** | Not enough data | 9.4 (6 reviews) | 
| **Text Scheduler** | Not enough data | 8.3 (6 reviews) | 
| **Automatic Replies** | Not enough data | 9.2 (6 reviews) | 
| **Automatic URL Shortening** | Not enough data | 9.2 (6 reviews) | 
| **MMS Marketing** | Not enough data | 9.4 (6 reviews) | 
| **Personalization** | Not enough data | 9.2 (6 reviews) | 
| **Transactional SMS** | Not enough data | 9.2 (6 reviews) | 

#### SMS Platform

| Feature | Dialpad Support | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Reporting** | Not enough data | 9.4 (6 reviews) | 
| **Automation** | Not enough data | 8.3 (6 reviews) | 
| **White Label** | Not enough data | 8.9 (6 reviews) | 
| **Text-to-Landline** | Not enough data | 9.7 (6 reviews) | 
| **Short Codes** | Not enough data | 8.9 (6 reviews) | 
| **API Integration** | Not enough data | 9.7 (6 reviews) | 

#### Agentic AI - SMS Marketing

| Feature | Dialpad Support | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### AI Automation - SMS Marketing

| Feature | Dialpad Support | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI SMS** | Not enough data | Not enough data | 

#### AI Content Generation - SMS Marketing

| Feature | Dialpad Support | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI SMS** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 8.9/10 | 18 |

#### Channels

| Feature | Dialpad Support | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.9 (15 reviews) | 
| **Open Listening** | Not enough data | 8.8 (16 reviews) | 
| **Physical Media** | Not enough data | 8.9 (14 reviews) | 

#### Design

| Feature | Dialpad Support | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 9.0 (15 reviews) | 
| **Create Content** | Not enough data | 8.6 (14 reviews) | 
| **Personalization** | Not enough data | 8.6 (16 reviews) | 
| **Inbound Identification** | Not enough data | 8.9 (16 reviews) | 
| **Regulatory Compliance** | Not enough data | 9.4 (16 reviews) | 

#### Generative AI

| Feature | Dialpad Support | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.5/10 | 186 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 8.7/10 | 39 |

#### Channels

| Feature | Dialpad Support | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Voice** | 8.8 (164 reviews) | 9.1 (33 reviews) ✓ Verified | 
| **Social** | 8.3 (114 reviews) | 7.9 (21 reviews) ✓ Verified | 
| **Web Chat** | Feature Not Available | 8.3 (22 reviews) ✓ Verified | 
| **Mobile SMS** | 8.4 (134 reviews) | 8.1 (22 reviews) | 
| **Email** | Feature Not Available | 8.7 (22 reviews) ✓ Verified | 

#### Generative AI

| Feature | Dialpad Support | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text-to-Speech** | 8.3 (36 reviews) | Not enough data | 

#### Functions

| Feature | Dialpad Support | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Session Routing** | 8.9 (131 reviews) | 8.8 (35 reviews) ✓ Verified | 
| **Session Queuing** | 8.6 (135 reviews) | 8.8 (34 reviews) ✓ Verified | 
| **Concurrent Calling** | 8.4 (130 reviews) | 9.1 (30 reviews) ✓ Verified | 
| **Speech Analytics** | 8.1 (140 reviews) | Feature Not Available | 
| **Auto Dialer** | 8.5 (108 reviews) | Feature Not Available | 
| **IVR** | 8.6 (120 reviews) | 9.2 (29 reviews) ✓ Verified | 
| **Inbound Screen Pop** | 8.5 (128 reviews) | 8.5 (31 reviews) ✓ Verified | 
| **Persistent Data** | 8.6 (125 reviews) | 9.0 (27 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | Dialpad Support | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.1 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Dialpad Support | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Session Summary Notes** | 8.5 (137 reviews) | 8.6 (29 reviews) ✓ Verified | 
| **Administrator Access** | 8.8 (124 reviews) | 8.6 (37 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 8.5 (139 reviews) | 8.6 (37 reviews) ✓ Verified | 
| **Session Recording** | 8.7 (143 reviews) | 8.9 (31 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | Feature Not Available | 8.4 (25 reviews) ✓ Verified | 

### Employee Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.5/10 | 71 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Platform Basics

| Feature | Dialpad Support | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Reporting** | 8.4 (64 reviews) | Not enough data | 
| **Dashboard** | 8.9 (65 reviews) | Not enough data | 
| **Performance** | 9.0 (68 reviews) | Not enough data | 

#### Platform Content

| Feature | Dialpad Support | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Automation** | 8.5 (67 reviews) | Not enough data | 
| **File Sharing** | 7.6 (60 reviews) | Not enough data | 
| **Content Library** | 7.9 (61 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | Dialpad Support | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Integrations** | 8.6 (65 reviews) | Not enough data | 
| **Mobility** | 8.5 (60 reviews) | Not enough data | 
| **Forecasting** | 8.7 (63 reviews) | Not enough data | 
| **Task Management** | 8.8 (64 reviews) | Not enough data | 
| **Portal** | 8.9 (62 reviews) | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 9.0/10 | 13 |

#### Workforce Management

| Feature | Dialpad Support | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Agent Availability** | Not enough data | 9.4 (12 reviews) ✓ Verified | 
| **Skills Management** | Not enough data | 9.2 (12 reviews) ✓ Verified | 
| **Shift Scheduling** | Not enough data | 9.0 (12 reviews) ✓ Verified | 
| **Agent Self-Service** | Not enough data | 9.3 (12 reviews) ✓ Verified | 
| **Mobile Access** | Not enough data | 9.1 (11 reviews) | 

#### Administration

| Feature | Dialpad Support | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Automation** | Not enough data | 8.6 (13 reviews) ✓ Verified | 
| **Performance Analysis** | Not enough data | 9.2 (12 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 9.4 (13 reviews) ✓ Verified | 
| **Forecasting** | Not enough data | 8.6 (13 reviews) ✓ Verified | 
| **Intraday Management** | Not enough data | 8.5 (13 reviews) ✓ Verified | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.6/10 | 68 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 8.5/10 | 7 |

#### Platform

| Feature | Dialpad Support | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Omnichannel** | 8.0 (40 reviews) | 8.3 (7 reviews) | 
| **Mobile Access** | 8.8 (47 reviews) | 8.1 (7 reviews) | 
| **Queue Management** | 8.6 (53 reviews) | 8.3 (7 reviews) | 
| **Call Routing** | 8.7 (59 reviews) | 8.3 (7 reviews) | 
| **Call Back** | 8.9 (57 reviews) | 7.4 (7 reviews) | 
| **IVR** | 8.5 (42 reviews) | 8.8 (7 reviews) | 
| **Automatic Call Distribution** | 8.7 (51 reviews) | 8.8 (7 reviews) | 

#### Generative AI

| Feature | Dialpad Support | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text-to-Speech** | 8.5 (19 reviews) | Not enough data | 

#### Workforce Management

| Feature | Dialpad Support | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Call Monitoring** | 8.9 (61 reviews) | 8.6 (7 reviews) | 
| **Performance Evaluation** | 8.7 (57 reviews) | 9.3 (7 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Dialpad Support | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Dialpad Support | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Call Recording** | 8.9 (65 reviews) | 8.8 (7 reviews) | 
| **Reporting & Dashboards** | 8.5 (61 reviews) | 9.0 (7 reviews) | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Generative AI

| Feature | Dialpad Support | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.4/10 | 101 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 8.5/10 | 41 |

#### Agentic AI - Outbound Call Tracking

| Feature | Dialpad Support | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Calling

| Feature | Dialpad Support | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Record Calls** | 9.4 (91 reviews) | 8.7 (39 reviews) ✓ Verified | 
| **Generate Location** | 8.7 (74 reviews) | 8.3 (30 reviews) ✓ Verified | 
| **Call Types** | 9.0 (84 reviews) | 8.7 (34 reviews) ✓ Verified | 
| **Click-to-Call** | 8.9 (87 reviews) | 8.9 (40 reviews) ✓ Verified | 
| **Auto Dialer** | Not enough data | Not enough data | 

#### Contacts

| Feature | Dialpad Support | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Personalization** | 8.6 (82 reviews) | 8.3 (31 reviews) ✓ Verified | 
| **Information Locater** | 8.6 (80 reviews) | 8.4 (30 reviews) ✓ Verified | 
| **Record Prospect Data** | 8.4 (72 reviews) | 8.7 (28 reviews) ✓ Verified | 

#### Insights

| Feature | Dialpad Support | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Notes** | 8.3 (80 reviews) | 8.1 (31 reviews) ✓ Verified | 
| **Daily Summary** | 8.7 (85 reviews) | 8.3 (33 reviews) ✓ Verified | 
| **Automated Voicemails** | 8.5 (78 reviews) | 8.7 (31 reviews) ✓ Verified | 
| **Automated Emails** | 7.0 (31 reviews) | 8.2 (27 reviews) | 
| **Sorts Prospects** | 6.9 (31 reviews) | 8.4 (26 reviews) ✓ Verified | 
| **Automated Note Taking** | Not enough data | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.7/10 | 59 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | Dialpad Support | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Training

| Feature | Dialpad Support | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Knowledge Base** | 8.8 (47 reviews) | Not enough data | 
| **Coaching Materials** | 8.9 (46 reviews) | Not enough data | 
| **Playbook Creation** | 8.7 (19 reviews) | Not enough data | 
| **Video Record** | 8.6 (40 reviews) | Not enough data | 

#### Feedback

| Feature | Dialpad Support | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Review** | 8.7 (44 reviews) | Not enough data | 
| **Scorecard** | 8.6 (18 reviews) | Not enough data | 
| **Coaching Card** | 8.7 (44 reviews) | Not enough data | 
| **Leaderboard** | 8.7 (47 reviews) | Not enough data | 
| **Real-Time Updates** | 8.8 (48 reviews) | Not enough data | 
| **Notifications** | 9.0 (49 reviews) | Not enough data | 
| **Competition** | 8.0 (17 reviews) | Not enough data | 

#### Generative AI

| Feature | Dialpad Support | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text Summarization** | 8.8 (13 reviews) | Not enough data | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.7/10 | 54 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Platform

| Feature | Dialpad Support | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Customization ** | 8.8 (53 reviews) | Not enough data | 
| **Integration APIs** | 8.7 (52 reviews) | Not enough data | 
| **Internationalization** | 9.0 (50 reviews) | Not enough data | 
| **User, Role, and Access Management** | 9.0 (52 reviews) | Not enough data | 
| **Dashboards** | 8.9 (48 reviews) | Not enough data | 

#### Workforce Management Platform Features

| Feature | Dialpad Support | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Labor Forecasting** | 8.8 (52 reviews) | Not enough data | 
| **Shift Scheduling** | 9.4 (54 reviews) | Not enough data | 
| **Time & Attendance Tracking** | 8.8 (51 reviews) | Not enough data | 
| **Absence & Leave Management** | 8.1 (52 reviews) | Not enough data | 
| **Skills Management** | 8.5 (51 reviews) | Not enough data | 
| **Succession Planning** | 8.2 (48 reviews) | Not enough data | 
| **Workforce Analytics** | 8.7 (50 reviews) | Not enough data | 
| **Self-Service Capabilities** | 8.9 (50 reviews) | Not enough data | 
| **Mobile Shift Scheduling** | 8.3 (46 reviews) | Not enough data | 
| **Team Communication** | 9.0 (49 reviews) | Not enough data | 

---
## Categories
**Shared Categories (4):** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking)

**Unique to Dialpad Support (4):** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Employee Scheduling Software](https://www.g2.com/categories/employee-scheduling-software), [Workforce Management Software](https://www.g2.com/categories/workforce-management)

**Unique to Vonage Contact Center (formerly NewVoiceMedia) (5):** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Sales Gamification Software](https://www.g2.com/categories/sales-gamification), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing)


---
## Reviewer Demographics

### By Company Size

| Segment | Dialpad Support | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Small-Business** | 38.3% | 27.0% | 
| **Mid-Market** | 56.0% | 52.0% | 
| **Enterprise** | 5.7% | 21.0% | 

### By Industry

#### Dialpad Support

- **Financial Services:** 8.5%
- **Consumer Services:** 7.6%
- **Computer Software:** 6.1%
- **Information Technology and Services:** 5.8%
- **Construction:** 4.6%
- **Staffing and Recruiting:** 3.9%
- **Hospital & Health Care:** 3.7%
- **Insurance:** 3.7%
- **Marketing and Advertising:** 2.8%
- **Medical Practice:** 2.5%
- **Other:** 50.7%

#### Vonage Contact Center (formerly NewVoiceMedia)

- **Information Technology and Services:** 14.0%
- **Computer Software:** 12.0%
- **Staffing and Recruiting:** 10.0%
- **Marketing and Advertising:** 8.0%
- **Outsourcing/Offshoring:** 6.0%
- **Consumer Services:** 6.0%
- **Financial Services:** 4.0%
- **Insurance:** 3.0%
- **Hospital & Health Care:** 2.0%
- **Events Services:** 2.0%
- **Other:** 33.0%

---
## Alternatives

### Alternatives to Dialpad Support

- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2535 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1624 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (827 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1556 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2388 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1848 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3585 reviews)
- [UJET](https://www.g2.com/products/ujet/reviews) — 4.7/5 stars (1130 reviews)

### Alternatives to Vonage Contact Center (formerly NewVoiceMedia)

- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2535 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1556 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) — 4.4/5 stars (91 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1624 reviews)
- [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (579 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1848 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1414 reviews)

---
## Top Discussions

### Dialpad Support

- Title: [Who is Dialpads leading competition?](https://www.g2.com/discussions/31285-who-is-dialpads-leading-competition) — 2 comments, 1 upvote
  > **Top comment:** "Natterbox"
- Title: [What is Dialpad Contact Center used for?](https://www.g2.com/discussions/what-is-dialpad-contact-center-used-for) — 1 comment
  > **Top comment:** "Dialpad is used to communicate with customers etc. It has the capabilities of SMS texting, Video chat, Phone Call, and Screenshare to name the ones I..."
- Title: [Will there be updates like adding a 3-way call?](https://www.g2.com/discussions/will-there-be-updates-like-adding-a-3-way-call) — 1 comment, 1 upvote
  > **Top comment:** "Hello! There is a way to currently make a 3 way call if you are using the updated version."
- Title: [JUST ASKING WHEN MAKING OUTBOUND CALLS HOW CAN WE LISTEN TO THOSE CALLS ONCE WE HANG UP.](https://www.g2.com/discussions/41080-just-asking-when-making-outbound-calls-how-can-we-listen-to-those-calls-once-we-hang-up) — 1 comment, 1 upvote
  > **Top comment:** "In the message box the call details will appear along with the duration after you hang up. Click on the transcript and view the full transcript. The log will..."
- Title: [MAKING OUTBOUND CALLS, HOW CAN I SAVE THERE3CORDING OR GO BACK AND LISTEN TO THOSE CALLS.](https://www.g2.com/discussions/41079-making-outbound-calls-how-can-i-save-there3cording-or-go-back-and-listen-to-those-calls) — 1 comment, 1 upvote
  > **Top comment:** "Click "View Call Details" within the call log and click share for the shareable link for your team."

### Vonage Contact Center (formerly NewVoiceMedia)

- Title: [What is Vonage VCC?](https://www.g2.com/discussions/what-is-vonage-vcc) — 1 comment
  > **Top comment:** "Through a series of acquistions Vonage CC is essentially their improoved version of NewVoice Media. Strong Salesforce integration with some newer AI..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dialpad-support-vs-vonage-contact-center-formerly-newvoicemedia)