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- Dentrix Ascend
- Open Dental Software
- Dentrix Ascend-vs-Open Dental Software
Compare Dentrix Ascend and Open Dental 
At a Glance
Market Segments
Small-Business (84.6% of reviews)
Small-Business (81.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Dentrix Ascend
Star Rating
(13)4.2 out of 5
Market Segments
Small-Business (84.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Dentrix AscendOpen Dental
Star Rating
(43)4.3 out of 5
Market Segments
Small-Business (81.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Open DentalSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Open Dental excels in its Document Management capabilities, allowing for seamless integration of patient records and easy access to documents, while Dentrix Ascend's document management features are considered less intuitive by some reviewers.
- Reviewers mention that the Appointment Scheduling in Dentrix Ascend is more user-friendly, with a modern interface that simplifies the booking process, whereas Open Dental's scheduling system can feel outdated and less responsive.
- G2 users highlight that Open Dental offers robust Insurance and Billing tools, with customizable billing options that cater to various insurance plans, while Dentrix Ascend's billing features are seen as more rigid and less flexible.
- Users on G2 report that Dentrix Ascend shines in Patient Engagement features, particularly with its automated reminders and communication tools, which enhance patient interaction, whereas Open Dental's engagement tools are perceived as basic and lacking in automation.
- Reviewers say that Open Dental's Clinical Tools, especially in Treatment Planning, are highly customizable and allow for detailed treatment notes, while Dentrix Ascend's treatment planning is viewed as more standardized and less adaptable to individual practice needs.
- Users report that the Quality of Support for Open Dental is generally rated higher, with many reviewers appreciating the responsiveness and helpfulness of the support team, while some users of Dentrix Ascend express frustration with slower response times and less effective support.
Pricing
Entry-Level Pricing
Dentrix Ascend
No pricing availableOpen Dental
No pricing availableFree Trial
Dentrix Ascend
No trial information availableOpen Dental
Free Trial is available
Ratings
Meets Requirements
8.9
11
8.9
36
Ease of Use
9.1
11
8.8
39
Ease of Setup
9.0
7
8.6
13
Ease of Admin
8.9
6
9.1
13
Quality of Support
8.3
11
8.8
36
Has the product been a good partner in doing business?
9.4
6
9.3
14
Product Direction (% positive)
7.7
10
7.5
38
Features by Category
Administrative Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Financial Tools
Not enough data
Not enough data
Not enough data
Not enough data
Clinical Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dentrix Ascend and Open Dental are categorized as Dental Practice Management
Unique Categories
Dentrix Ascend has no unique categories
Open Dental has no unique categories
Reviews
Reviewers' Company Size
Dentrix Ascend
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Open Dental
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
61.5%
Medical Practice
15.4%
Health, Wellness and Fitness
15.4%
Information Technology and Services
7.7%
‐
Other
0.0%
Hospital & Health Care
38.1%
Medical Practice
28.6%
Health, Wellness and Fitness
16.7%
Retail
2.4%
Photography
2.4%
Other
11.9%
Most Helpful Reviews
Dentrix Ascend
Most Helpful Favorable Review
Marcie R.
Verified User in Hospital & Health Care
The fact that I can access all locations from anywhere. The searchability within Ascend.
Most Helpful Critical Review
Misty G.
Verified User in Health, Wellness and Fitness
There's still quite a few bugs Ascend is trying to work with with numbers reporting (collections/production). The insurance entry could absolutely be done better.
Open Dental
Most Helpful Favorable Review
Verified User in Medical Practice
Verified User in Medical Practice
Open Dental is very customizable while keeping its learning curve very friendly.
Most Helpful Critical Review
Verified User in Medical Practice
The software isn’t intergraded with NEA to send claims. There isn’t a way to mesh all office information to one data base (if patient went from one office to the other). Can’t see xrays through the software have to use something else.
Marcie R.
Verified User in Hospital & Health Care
The fact that I can access all locations from anywhere. The searchability within Ascend.
Verified User in Medical Practice
Verified User in Medical Practice
Open Dental is very customizable while keeping its learning curve very friendly.
Misty G.
Verified User in Health, Wellness and Fitness
There's still quite a few bugs Ascend is trying to work with with numbers reporting (collections/production). The insurance entry could absolutely be done better.
Verified User in Medical Practice
The software isn’t intergraded with NEA to send claims. There isn’t a way to mesh all office information to one data base (if patient went from one office to the other). Can’t see xrays through the software have to use something else.
Discussions
What is the difference between dentrix and dentrix ascend?
1 comment
MG
Dentrix Ascend is literally nothing like Dentrix. Ascend is different in almost every way; set up, payment posting, quick links, radiograph capturing, it's...Read more
Dentrix Ascend has no more discussions with answers
Open Dental has no discussions with answers
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