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- Cygnus Systems Inc. IT Solutions
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- Cygnus Systems Inc. IT Solutions-vs-Magna5
Compare Cygnus Systems Inc. IT Solutions and Magna5 
At a Glance
Market Segments
Small-Business (59.3% of reviews)
Mid-Market (58.5% of reviews)
Entry-Level Pricing
Contact Us 100 Users Per Month
No pricing available
Cygnus Systems Inc. IT Solutions
Star Rating
(59)4.4 out of 5
Market Segments
Small-Business (59.3% of reviews)
Entry-Level Pricing
Contact Us 100 Users Per Month
Browse all 2 pricing plansMagna5
Star Rating
(65)4.6 out of 5
Market Segments
Mid-Market (58.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Magna5Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviewers mention that Magna5 excels in its "Go Live Support" with a score of 9.7, indicating a strong commitment to helping clients transition smoothly, while Cygnus Systems Inc. IT Solutions lacks a comparable score in this area, which may affect user experience during implementation.
- Users report that Magna5's "Documentation" received a lower score of 7.4, suggesting that users find it less comprehensive compared to Cygnus Systems Inc., which has a higher emphasis on providing thorough documentation, scoring 9.5 in this category.
- G2 users highlight that Magna5's "Training" services scored 7.0, indicating potential gaps in user onboarding, whereas Cygnus Systems Inc. has a more robust training program, which reviewers say is better tailored to meet the needs of small businesses.
- Users on G2 note that Magna5's "Technical Expertise" is rated at 9.1, showcasing a strong technical foundation, while Cygnus Systems Inc. scored slightly lower at 8.9, which may impact the quality of technical support provided.
- Reviewers mention that both products scored equally in "Change Management Skills" at 9.6, indicating that both Magna5 and Cygnus Systems Inc. are well-equipped to handle changes in project scope and requirements effectively.
- Users say that Magna5's "Vertical Expertise" scored 8.9, which may limit its effectiveness in niche markets, while Cygnus Systems Inc. shines with a score of 9.6, suggesting a deeper understanding of specific industry needs and challenges.
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Pricing
Entry-Level Pricing
Cygnus Systems Inc. IT Solutions
Complete Care Managed IT Support
Contact Us
100 Users Per Month
This package provides a comprehensive support structure for businesses that includes several key items such as cyber security along with unlimited 24x7x365 support.
- Complete Care Fully Managed IT Support
Magna5
No pricing availableFree Trial
Cygnus Systems Inc. IT Solutions
No trial information availableMagna5
No trial information availableRatings
Quality of Work
9.5
28
9.4
42
Responsiveness
9.2
28
9.1
41
Expertise of Team
8.9
27
9.3
41
Execution Ability
9.3
27
9.3
41
Communication Skills
9.4
28
9.2
41
Professionalism
9.6
27
9.5
42
Has the product been a good partner in doing business?
9.3
39
9.4
52
Features by Category
Planning
Not enough data
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Delivery
Not enough data
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Support
Not enough data
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Planning
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Delivery
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Planning
Not enough data
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Delivery
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Team Quality
Not enough data
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Categories
Categories
Shared Categories
Cygnus Systems Inc. IT Solutions and Magna5 are categorized as Managed IT Services
Unique Categories
Cygnus Systems Inc. IT Solutions has no unique categories
Magna5 is categorized as IT Strategy Consulting, IT Infrastructure Consulting, Digital Transformation Consulting, Cybersecurity Consulting, Cloud Consulting, and IT Outsourcing
Reviews
Reviewers' Company Size
Cygnus Systems Inc. IT Solutions
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Magna5
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Legal Services
35.6%
Insurance
16.9%
Medical Devices
11.9%
Law Practice
8.5%
Staffing and Recruiting
6.8%
Other
20.3%
Information Technology and Services
7.7%
Education Management
7.7%
Hospital & Health Care
6.2%
Government Administration
6.2%
Manufacturing
4.6%
Other
67.7%
Most Helpful Reviews
Cygnus Systems Inc. IT Solutions
Most Helpful Favorable Review
Verified User in Legal Services
Excellent customer service, and they are knowledgeable and quick to fix issues.
Most Helpful Critical Review
Verified User in Alternative Medicine
Issues do not get fixed in timely manner or fixed at all
Magna5
Most Helpful Favorable Review
Verified User in Government Administration
Technical resources are knowledgeable, responsive, and flexible in scheduling the work to be accomplished. They insure that the task is completed AND that there is a knowledge transfer to my staff, so we better understand the solution and any resolutions. ...
Most Helpful Critical Review
Verified User in Airlines/Aviation
Most people didn't seem interested in using the IT help desk system. Opening a ticket and eventually hearing back from someone is more complicated than just calling or emailing staff in the building. While this may help track time and expenses I think it...
Verified User in Legal Services
Excellent customer service, and they are knowledgeable and quick to fix issues.
Verified User in Government Administration
Technical resources are knowledgeable, responsive, and flexible in scheduling the work to be accomplished. They insure that the task is completed AND that there is a knowledge transfer to my staff, so we better understand the solution and any resolutions. ...
Verified User in Alternative Medicine
Issues do not get fixed in timely manner or fixed at all
Verified User in Airlines/Aviation
Most people didn't seem interested in using the IT help desk system. Opening a ticket and eventually hearing back from someone is more complicated than just calling or emailing staff in the building. While this may help track time and expenses I think it...
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