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- NICE CXone Mpower
- Content Guru storm-vs-NICE CXone Mpower
Compare Content Guru storm and NICE CXone Mpower 
At a Glance
Market Segments
Mid-Market (46.2% of reviews)
Mid-Market (52.2% of reviews)
Entry-Level Pricing
No pricing available
Starting at $71.00 1 Agent Per Month
Content Guru storm
Star Rating
(80)4.8 out of 5
Market Segments
Mid-Market (46.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Content Guru stormNICE CXone Mpower
Star Rating
(1,636)4.3 out of 5
Market Segments
Mid-Market (52.2% of reviews)
Entry-Level Pricing
Starting at $71.00 1 Agent Per Month
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that NICE CXone Mpower excels in its Database Management with a score of 9.4, making it easier for teams to manage customer data effectively. In contrast, Content Guru storm also performs well but slightly trails with a score of 9.2.
- Reviewers mention that Content Guru storm shines in Quality of Support, achieving a score of 9.4, which users appreciate for its responsiveness and helpfulness. NICE CXone Mpower, while still strong, has a lower score of 8.4 in this area.
- G2 users highlight the superior Ease of Use of Content Guru storm, scoring 9.4, which reviewers say contributes to a smoother onboarding experience. NICE CXone Mpower, with a score of 8.8, is noted to have a steeper learning curve.
- Users on G2 report that NICE CXone Mpower's Ticket Creation User Experience scores 8.6, which is appreciated for its intuitive design. However, Content Guru storm does not have a score listed, indicating potential areas for improvement in this feature.
- Reviewers mention that Content Guru storm's IVR functionality is highly rated at 9.8, providing a seamless customer experience. NICE CXone Mpower also performs well with a score of 9.0, but users feel Content Guru storm offers more advanced options.
- Users say that NICE CXone Mpower's Performance Analysis feature, scoring 9.2, is robust and provides valuable insights. In comparison, Content Guru storm also performs well but does not have a specific score listed, suggesting it may not be as comprehensive.
Featured Products
Sponsored
Yuma AI
(12)
Proactive Notification
Visit Website
Sponsored
Alhena AI
(34)
Proactive Notification
Visit Website
Pricing
Entry-Level Pricing
Content Guru storm
No pricing availableNICE CXone Mpower
CXone Mpower Digital Agent
Starting at $71.00
1 Agent Per Month
Digital first package supports 30+ digital channels
- Common data sets and models
- Unified administration and user interface
- Digital Agent routing for 30+ channels
Free Trial
Content Guru storm
No trial information availableNICE CXone Mpower
Free Trial is available
Ratings
Meets Requirements
9.2
72
8.8
1,124
Ease of Use
9.4
73
8.7
1,140
Ease of Setup
9.0
55
7.9
396
Ease of Admin
9.0
51
8.3
392
Quality of Support
9.4
70
8.4
1,044
Has the product been a good partner in doing business?
9.5
53
8.2
390
Product Direction (% positive)
10.0
71
8.2
1,057
Features by Category
Ticket and Case Management
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
7.8
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.9
6
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication Channels
Not enough data
9.3
5
Not enough data
9.7
6
Not enough data
9.2
6
Not enough data
7.8
6
Not enough data
8.9
6
Platform
Not enough data
8.3
6
Not enough data
9.2
10
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
9.2
6
Not enough data
8.3
6
Dialing Options
Not enough data
9.0
299
|
Verified
Not enough data
9.0
272
|
Verified
Not enough data
8.9
267
|
Verified
Agent Tools
Not enough data
8.9
248
|
Verified
Not enough data
9.1
249
|
Verified
Not enough data
9.0
261
|
Verified
Not enough data
9.2
296
|
Verified
Automation
Not enough data
8.8
220
|
Verified
Not enough data
9.0
217
|
Verified
Not enough data
9.1
235
|
Verified
Not enough data
8.9
197
|
Verified
Not enough data
9.0
229
|
Verified
Administration
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
8.3
7
Knowledge Management
Not enough data
8.8
7
Not enough data
7.6
7
Not enough data
8.1
7
Compliance
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
9.0
7
Not enough data
7.4
7
Customer Support
Not enough data
7.9
7
Not enough data
8.1
7
Not enough data
7.6
7
Data Security
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.8
7
Administration
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
8.6
7
Generative AI
Not enough data
Feature Not Available
Quality Assurance
Not enough data
9.0
251
Not enough data
9.0
235
Not enough data
8.8
260
Engagement
Not enough data
9.0
236
Not enough data
9.0
248
Not enough data
8.8
236
Performance
Not enough data
8.9
235
Not enough data
9.2
254
Generative AI
Not enough data
5.0
16
Not enough data
5.2
16
Channels
9.6
66
9.1
594
|
Verified
8.8
52
8.5
316
|
Verified
9.1
51
8.5
337
|
Verified
8.9
52
8.3
276
|
Verified
8.8
50
8.5
333
|
Verified
Generative AI
Feature Not Available
6.7
37
Functions
9.5
58
8.8
629
|
Verified
9.6
61
9.0
666
|
Verified
9.7
60
8.9
522
|
Verified
8.2
50
8.7
367
|
Verified
9.0
48
8.8
430
|
Verified
9.8
64
9.0
525
|
Verified
8.9
53
8.8
525
|
Verified
8.8
50
8.7
473
|
Verified
Administrative
9.2
52
8.6
495
|
Verified
9.3
61
8.9
514
|
Verified
9.1
65
8.6
610
|
Verified
9.1
55
9.1
483
|
Verified
8.7
45
9.0
410
|
Verified
Workforce Management
Not enough data
9.3
281
|
Verified
Not enough data
9.3
272
|
Verified
Not enough data
9.0
221
|
Verified
Not enough data
9.1
221
|
Verified
Not enough data
8.6
173
|
Verified
Administration
Not enough data
9.0
220
|
Verified
Not enough data
9.2
263
|
Verified
Not enough data
9.1
284
|
Verified
Not enough data
8.8
214
|
Verified
Not enough data
9.0
218
|
Verified
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.7
25
Not enough data
7.5
23
Not enough data
9.4
27
Not enough data
9.4
29
Not enough data
9.2
26
Not enough data
9.6
25
Not enough data
9.6
29
Generative AI
Not enough data
Feature Not Available
Workforce Management
Not enough data
9.5
28
Not enough data
9.2
26
Administrative
Not enough data
9.6
28
Not enough data
9.3
29
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.1
7
Not enough data
7.5
8
Not enough data
7.5
8
Not enough data
7.5
8
Not enough data
7.3
8
Self-Service Platform
Not enough data
8.3
8
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
8.1
7
Generative AI
Not enough data
6.7
5
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Content Guru storm and NICE CXone Mpower are categorized as Contact Center
Unique Categories
Content Guru storm has no unique categories
NICE CXone Mpower is categorized as Customer Service Automation, Digital Customer Service Platforms, Contact Center Quality Assurance, Speech Analytics, Contact Center Knowledge Base, Auto Dialer, Help Desk, Contact Center Workforce, Call Center Infrastructure (CCI), Customer Self-Service, and Proactive Notification
Reviews
Reviewers' Company Size
Content Guru storm
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
NICE CXone Mpower
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Utilities
10.3%
Leisure, Travel & Tourism
6.4%
Government Administration
6.4%
Financial Services
6.4%
Events Services
6.4%
Other
64.1%
Consumer Services
10.2%
Information Technology and Services
8.7%
Telecommunications
6.8%
Financial Services
6.4%
Insurance
6.0%
Other
61.9%
Most Helpful Reviews
Content Guru storm
Most Helpful Favorable Review
Verified User in Financial Services
System is straight forward and client support (especially John Funning) is excellent
Most Helpful Critical Review
Verified User in Glass, Ceramics & Concrete
Storm has a basic interface and feels dated at times. Issues logging in and functionality can feel limited.
NICE CXone Mpower
Most Helpful Favorable Review
Gretchen G.
Verified User in Telecommunications
I like the strong protection of not having to maintain my own hardware and knowing that inContact is always upgrading their software, ensuring multiple location redundancies, and always looking out for its clients. I have learned to do many valuable things...
Most Helpful Critical Review
Adam K.
Verified User in Consumer Goods
You can't forecast for email or chat; you can only forecast for voice! We got this tool under the impression that we'd be able to forecast all our channels. Feels like a bait-and-switch. Reporting for digital (chat and email) is not intuitive at all. We...
Verified User in Financial Services
System is straight forward and client support (especially John Funning) is excellent
Gretchen G.
Verified User in Telecommunications
I like the strong protection of not having to maintain my own hardware and knowing that inContact is always upgrading their software, ensuring multiple location redundancies, and always looking out for its clients. I have learned to do many valuable things...
Verified User in Glass, Ceramics & Concrete
Storm has a basic interface and feels dated at times. Issues logging in and functionality can feel limited.
Adam K.
Verified User in Consumer Goods
You can't forecast for email or chat; you can only forecast for voice! We got this tool under the impression that we'd be able to forecast all our channels. Feels like a bait-and-switch. Reporting for digital (chat and email) is not intuitive at all. We...
Discussions
What is Content Guru storm used for?
1 comment
Official Response from Content Guru storm
Europe’s largest Customer Engagement and Experience solution, 𝘀𝘁𝗼𝗿𝗺, brings together intelligent automation, third-party systems integration, and on-demand...Read more
Content Guru storm has no more discussions with answers
Does it ever pause or get frozen after a call
2 comments
MG
Yep when we first cut over to CX One our Agents Max Client kept freezing, and dropping the call. OR calls would come in and the Agent Leg would not connect...Read more
Are you implementing a replacement for the Adobe Flash integration?
1 comment
JJ
i dont have a comment for thatRead more
Is there a way to check the history os the calls that came in or dialed without the information disappering?
1 comment
JF
"New" button -> History tabRead more
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