Compare Content Guru storm and Five9 
At a Glance
Market Segments
Mid-Market (46.2% of reviews)
Mid-Market (57.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Content Guru storm
Star Rating
(80)4.8 out of 5
Market Segments
Mid-Market (46.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Content Guru stormFive9
Star Rating
(511)4.1 out of 5
Market Segments
Mid-Market (57.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Five9Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Five9 excels in its Preview Dialing feature, scoring 8.9, which allows agents to review customer information before making calls. In contrast, Content Guru Storm also offers strong dialing options but shines with its Predictive Dialer scoring 9.0, which optimizes call connections and minimizes wait times.
- Reviewers mention that Content Guru Storm's Quality of Support is notably higher at 9.4 compared to Five9's 8.0, indicating that users find Storm's customer service more responsive and helpful when issues arise.
- G2 users highlight that Five9's Ease of Setup is rated at 7.7, which some find challenging, while Content Guru Storm's setup is rated at 9.0, suggesting a more user-friendly onboarding process that facilitates quicker deployment.
- Users on G2 report that Content Guru Storm's AI Text-to-Speech feature is rated at 9.0, providing a more natural and engaging customer interaction experience, whereas Five9's similar feature is rated lower at 4.0, indicating room for improvement.
- Reviewers mention that Five9's Agent Self-Service feature scores 8.2, which some users find beneficial, but Content Guru Storm's higher score of 9.0 suggests a more robust self-service capability that empowers agents to manage their tasks more effectively.
- Users say that Content Guru Storm's Performance Evaluation feature is rated at 9.0, which provides comprehensive insights into agent performance, while Five9's score of 9.0 in the same category indicates it also performs well, but users feel Storm offers more detailed analytics and actionable insights.
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Pricing
Entry-Level Pricing
Content Guru storm
No pricing availableFive9
No pricing availableFree Trial
Content Guru storm
No trial information availableFive9
No trial information availableRatings
Meets Requirements
9.2
72
8.3
422
Ease of Use
9.4
73
8.3
430
Ease of Setup
9.0
55
7.9
291
Ease of Admin
9.0
51
8.0
257
Quality of Support
9.4
70
8.2
404
Has the product been a good partner in doing business?
9.5
53
8.5
256
Product Direction (% positive)
10.0
71
7.2
419
Features by Category
Dialing Options
Not enough data
9.0
128
|
Verified
Not enough data
8.9
122
|
Verified
Not enough data
8.7
122
|
Verified
Agent Tools
Not enough data
8.8
96
|
Verified
Not enough data
8.9
106
|
Verified
Not enough data
8.7
119
|
Verified
Not enough data
9.1
129
|
Verified
Automation
Not enough data
8.5
111
|
Verified
Not enough data
8.9
97
|
Verified
Not enough data
8.8
109
|
Verified
Not enough data
8.6
104
|
Verified
Not enough data
8.6
112
|
Verified
Quality Assurance
Not enough data
8.7
44
Not enough data
8.6
43
Not enough data
8.7
45
Engagement
Not enough data
8.6
43
Not enough data
8.6
48
Not enough data
8.6
44
Performance
Not enough data
8.8
46
Not enough data
9.0
45
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Channels
9.6
66
8.9
177
|
Verified
8.8
52
7.8
128
|
Verified
9.1
51
7.9
122
|
Verified
8.9
52
7.5
119
|
Verified
8.8
50
7.8
129
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Functions
9.5
58
8.8
211
|
Verified
9.6
61
8.9
214
|
Verified
9.7
60
8.7
188
|
Verified
8.2
50
8.2
123
|
Verified
9.0
48
8.8
151
|
Verified
9.8
64
8.9
171
|
Verified
8.9
53
8.8
169
|
Verified
8.8
50
8.7
151
|
Verified
Administrative
9.2
52
8.3
193
|
Verified
9.3
61
8.7
205
|
Verified
9.1
65
8.3
217
|
Verified
9.1
55
8.7
161
|
Verified
8.7
45
8.6
134
|
Verified
Compliance
Not enough data
8.8
50
Not enough data
8.8
53
Not enough data
8.4
48
Management
Not enough data
8.5
47
Not enough data
8.4
50
Not enough data
8.6
51
Not enough data
8.4
51
Integration
Not enough data
8.7
52
Not enough data
8.3
51
Not enough data
8.4
48
Workforce Management
Not enough data
8.5
39
|
Verified
Not enough data
8.6
41
|
Verified
Not enough data
8.3
40
|
Verified
Not enough data
8.2
39
|
Verified
Not enough data
7.2
36
Administration
Not enough data
8.1
39
|
Verified
Not enough data
8.2
43
|
Verified
Not enough data
8.2
43
|
Verified
Not enough data
8.4
37
|
Verified
Not enough data
8.6
35
|
Verified
Platform
Not enough data
8.0
77
Not enough data
7.1
72
Not enough data
8.3
81
Not enough data
8.8
84
Not enough data
8.7
84
Not enough data
8.6
81
Not enough data
9.0
84
Generative AI
Not enough data
Feature Not Available
Workforce Management
Not enough data
9.0
79
Not enough data
9.0
78
Administrative
Not enough data
9.1
81
Not enough data
8.8
84
Customer Support
Not enough data
8.4
18
Not enough data
8.1
18
Not enough data
8.0
18
Automation
Not enough data
7.5
17
Not enough data
8.2
17
Not enough data
7.8
16
Artificial Intelligence
Not enough data
7.8
16
Not enough data
7.6
16
Not enough data
7.4
16
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication
Not enough data
8.9
47
Not enough data
8.9
47
Not enough data
8.4
41
Not enough data
8.8
43
Not enough data
8.4
33
Internal Use
Not enough data
8.4
42
Not enough data
8.2
37
Not enough data
8.4
36
Not enough data
8.5
39
Not enough data
8.4
40
Not enough data
8.8
41
Generative AI
Not enough data
Feature Not Available
Platform
Not enough data
8.7
46
Not enough data
8.1
44
Not enough data
8.3
40
Not enough data
8.8
46
Not enough data
8.6
45
Not enough data
6.7
37
Not enough data
8.4
42
Not enough data
7.6
45
Workforce Management Platform Features
Not enough data
8.5
35
Not enough data
8.7
38
Not enough data
8.5
40
Not enough data
8.2
37
Not enough data
8.6
38
Not enough data
8.3
34
Not enough data
8.2
36
Not enough data
8.3
36
Not enough data
7.2
34
Not enough data
8.4
37
ServiceNow Apps
Not enough data
9.0
7
Not enough data
9.8
7
Categories
Categories
Shared Categories
Content Guru storm and Five9 are categorized as Contact Center
Unique Categories
Content Guru storm has no unique categories
Reviews
Reviewers' Company Size
Content Guru storm
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Five9
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Utilities
10.3%
Leisure, Travel & Tourism
6.4%
Government Administration
6.4%
Financial Services
6.4%
Events Services
6.4%
Other
64.1%
Consumer Services
8.5%
Financial Services
7.9%
Insurance
7.3%
Information Technology and Services
6.7%
Marketing and Advertising
5.3%
Other
64.4%
Most Helpful Reviews
Content Guru storm
Most Helpful Favorable Review
Verified User in Financial Services
System is straight forward and client support (especially John Funning) is excellent
Most Helpful Critical Review
Verified User in Glass, Ceramics & Concrete
Storm has a basic interface and feels dated at times. Issues logging in and functionality can feel limited.
Five9
Most Helpful Favorable Review
ivan p.
Verified User in Insurance
Following a challenging implementation, the technical support service proved to be exceptional, addressing unique features requested that no other company had sought. This has been a continuous refinement process, during which the Technical Account Managers...
Most Helpful Critical Review
Casey R.
Verified User in Computer Software
Thats about as far as the the conveniences went. When you set times to call back a client, flag a customer as disinterested, or remove someone from call list altogether, the system flat out never worked. Not one time. Can you imagine how angry customers...
Verified User in Financial Services
System is straight forward and client support (especially John Funning) is excellent
ivan p.
Verified User in Insurance
Following a challenging implementation, the technical support service proved to be exceptional, addressing unique features requested that no other company had sought. This has been a continuous refinement process, during which the Technical Account Managers...
Verified User in Glass, Ceramics & Concrete
Storm has a basic interface and feels dated at times. Issues logging in and functionality can feel limited.
Casey R.
Verified User in Computer Software
Thats about as far as the the conveniences went. When you set times to call back a client, flag a customer as disinterested, or remove someone from call list altogether, the system flat out never worked. Not one time. Can you imagine how angry customers...
Alternatives
Discussions
What is Content Guru storm used for?
1 comment
Official Response from Content Guru storm
Europe’s largest Customer Engagement and Experience solution, 𝘀𝘁𝗼𝗿𝗺, brings together intelligent automation, third-party systems integration, and on-demand...Read more
Content Guru storm has no more discussions with answers
Does five9 have a mobile app?
2 comments
SA
No it is a software that helps connect to people outside of your countryRead more
Loyal customer call acceleration
1 comment
KG
I'm not certain - we don't use this functionality in our business, but I'm certain that Five9 would collaborate on a solution regardless.Read more
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