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- ConnectWise PSA
- Promys CRM, Help Desk & PSA Software
- ConnectWise PSA-vs-Promys CRM, Help Desk & PSA Software
Compare ConnectWise PSA and Promys 
At a Glance
Market Segments
Small-Business (67.5% of reviews)
Small-Business (58.3% of reviews)
Entry-Level Pricing
No pricing available
Quote user/month
ConnectWise PSA
Star Rating
(494)3.9 out of 5
Market Segments
Small-Business (67.5% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ConnectWise PSAPromys
Star Rating
(12)4.7 out of 5
Market Segments
Small-Business (58.3% of reviews)
Entry-Level Pricing
Quote user/month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ConnectWise PSA has a lower ease of setup score (6.1) compared to Promys (8.0), indicating that Promys may provide a more user-friendly onboarding experience.
- Reviewers mention that the quality of support for Promys is significantly higher (9.7) than that of ConnectWise PSA (7.3), suggesting that users of Promys may have better access to assistance when needed.
- G2 users highlight that Promys excels in customer management features, particularly in case management (8.4) and customer support portal (7.6), while ConnectWise PSA's scores in these areas are lower, indicating a potential gap in user satisfaction.
- Users on G2 report that ConnectWise PSA has a strong performance in sales force automation, particularly in contact and account management (8.5), which may appeal to businesses focused on sales processes, while Promys does not provide a comparable score in this area.
- Reviewers say that Promys shines in project management capabilities, with higher scores in project planning (6.7) and resource management (7.4), suggesting that it may be a better fit for organizations that prioritize project oversight.
- Users report that ConnectWise PSA has a lower rating in generative AI features (AI Text Generation: 4.4) compared to Promys, indicating that users may find Promys more innovative in leveraging AI for their business processes.
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Pricing
Entry-Level Pricing
ConnectWise PSA
No pricing availablePromys
Standard License
Quote
user/month
Promys pricing includes a seamless workflow from marketing, leads, quoting, orders, PO, PS resource mgmt, invoicing & asset/inventory tracking. License includes unlimited support and all upgrades – with no surprise “extras”
- CRM & Quoting
- Project Management/Resource Scheduling/Gantt
- Timesheet, Expense & Billing
Free Trial
ConnectWise PSA
Free Trial is available
Promys
No trial information availableRatings
Meets Requirements
8.3
414
8.5
12
Ease of Use
7.2
419
8.6
12
Ease of Setup
6.1
205
8.0
9
Ease of Admin
7.1
201
8.9
9
Quality of Support
7.3
387
9.7
12
Has the product been a good partner in doing business?
7.3
201
9.8
9
Product Direction (% positive)
6.9
404
10.0
12
Features by Category
Sales Force Automation
8.5
128
|
Verified
Not enough data
7.9
87
|
Verified
Feature Not Available
7.9
116
|
Verified
Not enough data
8.3
130
|
Verified
Not enough data
7.6
93
|
Verified
Not enough data
8.3
120
Not enough data
8.0
105
|
Verified
Not enough data
8.1
105
|
Verified
Not enough data
8.3
115
|
Verified
Not enough data
Marketing Automation
7.3
78
|
Verified
Not enough data
7.3
81
|
Verified
Not enough data
7.5
86
|
Verified
Not enough data
7.4
69
|
Verified
Not enough data
Customer Support
8.4
119
Not enough data
7.6
116
|
Verified
Not enough data
7.8
112
Not enough data
7.5
74
Not enough data
8.0
100
Not enough data
Reporting & Analytics
7.5
130
|
Verified
Not enough data
7.3
129
|
Verified
Not enough data
7.4
105
Not enough data
Mobile & Social
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
6.7
87
|
Verified
Not enough data
Platform
7.4
70
Not enough data
8.0
75
Not enough data
8.3
76
Not enough data
8.0
44
Not enough data
7.4
46
Not enough data
6.9
65
Not enough data
8.0
74
Not enough data
7.2
68
Not enough data
Integration
7.7
70
Not enough data
7.9
68
Not enough data
8.5
66
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Management
7.5
40
Not enough data
7.0
41
Not enough data
5.9
36
Not enough data
6.7
43
Not enough data
Project Management
6.6
41
Not enough data
6.5
41
Not enough data
6.7
40
Not enough data
7.4
42
Not enough data
Accounting
6.8
40
Not enough data
7.4
40
Not enough data
6.9
39
Not enough data
6.7
37
Not enough data
6.6
37
Not enough data
Portfolio Management
6.2
37
Not enough data
6.1
36
Not enough data
6.2
36
Not enough data
6.3
35
Not enough data
Analytics
6.0
37
Not enough data
6.7
42
Not enough data
6.3
40
Not enough data
Administration
7.3
41
Not enough data
7.6
43
Not enough data
7.5
40
Not enough data
Platform
7.1
38
Not enough data
6.3
35
Not enough data
7.0
41
Not enough data
5.7
39
Not enough data
5.0
36
Not enough data
Generative AI
4.2
21
Not enough data
4.3
21
Not enough data
Categories
Categories
Shared Categories
ConnectWise PSA and Promys are categorized as CRM
Unique Categories
ConnectWise PSA is categorized as Professional Services Automation and Marketing Automation
Promys is categorized as Help Desk
Reviews
Reviewers' Company Size
ConnectWise PSA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Promys
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
59.8%
Computer & Network Security
8.1%
Computer Networking
5.5%
Computer Software
4.0%
Telecommunications
3.2%
Other
19.4%
Information Technology and Services
50.0%
Telecommunications
16.7%
Public Safety
8.3%
Logistics and Supply Chain
8.3%
E-Learning
8.3%
Other
8.3%
Most Helpful Reviews
ConnectWise PSA
Most Helpful Favorable Review
Verified User in Computer Networking
the way it integrates into my daily routine
Most Helpful Critical Review
Verified User in Computer Software
Implementation was horrendous and took 10X the effort expected, which was really a burden for a smaller company that is light on administrative staff. As other reviewers have commented, Sales promised the moon but the actual system does not do what we were...
Promys
Most Helpful Favorable Review
Verified User in Information Technology and Services
Promys is a robust, yet easy to use, solution which provides us the platform we need to better serve our customers and reduce internal inefficiencies that were caused by using multiple systems for quoting, procurement, and scheduling. Having all stages of a...
Most Helpful Critical Review
Angie P.
Verified User in Information Technology and Services
Nothing really... the learning curve to utilize all the capabilities of the system is more than I anticipated, but is only limited by time to invest in learning new aspects of the program.
Verified User in Computer Networking
the way it integrates into my daily routine
Verified User in Information Technology and Services
Promys is a robust, yet easy to use, solution which provides us the platform we need to better serve our customers and reduce internal inefficiencies that were caused by using multiple systems for quoting, procurement, and scheduling. Having all stages of a...
Verified User in Computer Software
Implementation was horrendous and took 10X the effort expected, which was really a burden for a smaller company that is light on administrative staff. As other reviewers have commented, Sales promised the moon but the actual system does not do what we were...
Angie P.
Verified User in Information Technology and Services
Nothing really... the learning curve to utilize all the capabilities of the system is more than I anticipated, but is only limited by time to invest in learning new aspects of the program.
Alternatives
Discussions
What applications does this tie to in order to maximimize use of other programs?
1 comment
GG
I am not familiar with the programs you mention, but we somehow integrated with Hubspot for our sales and marketing teams. I was not part of the integration...Read more
ConnectWise PSA has no more discussions with answers
Promys has no discussions with answers
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