Compare Commence CRM and Workbooks 
At a Glance
Market Segments
Small-Business (66.7% of reviews)
Small-Business (60.4% of reviews)
Entry-Level Pricing
$19-24/ user, per month
Free
Commence CRM
Star Rating
(18)4.1 out of 5
Market Segments
Small-Business (66.7% of reviews)
Entry-Level Pricing
$19-24/ user, per month
Browse all 4 pricing plansWorkbooks
Star Rating
(565)4.2 out of 5
Market Segments
Small-Business (60.4% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Workbooks excels in Ease of Use with a score of 8.4, while Commence CRM falls behind at 7.3. Reviewers mention that the intuitive interface of Workbooks makes it easier for small businesses to onboard new users quickly.
- Reviewers mention that Workbooks has a superior Quality of Support rating of 8.6 compared to Commence CRM's 8.2. Users on G2 appreciate the responsive customer service and extensive knowledge base provided by Workbooks.
- G2 users highlight that Workbooks offers better Sales Force Automation features, particularly in Contact & Account Management with a score of 8.5, while Commence CRM does not provide a comparable level of functionality in this area.
- Users say that Workbooks shines in Email Marketing, especially in Manage Email Lists with a score of 8.8, whereas Commence CRM's capabilities in this area are less robust, leading to challenges in managing large email campaigns.
- Reviewers mention that Workbooks provides a more comprehensive Reporting & Analytics experience, scoring 8.2, while Commence CRM's basic reporting features are rated at 9.2, indicating a gap in advanced analytics capabilities that users find essential.
- Users report that Workbooks has a more flexible Integration capability with a score of 8.3 for Data Import & Export Tools, while Commence CRM's integration APIs score higher at 9.3, suggesting that while Commence CRM may have better API support, Workbooks offers a more user-friendly data handling experience.
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Pricing
Entry-Level Pricing
Free Trial
Commence CRM
Free Trial is available
Workbooks
Free Trial is available
Ratings
Meets Requirements
7.7
14
8.4
463
Ease of Use
7.3
14
8.4
467
Ease of Setup
8.1
8
7.9
223
Ease of Admin
7.3
8
8.1
234
Quality of Support
8.2
12
8.6
427
Has the product been a good partner in doing business?
9.0
7
8.7
221
Product Direction (% positive)
7.5
14
8.7
456
Features by Category
Sales Force Automation
Not enough data
8.5
341
|
Verified
Not enough data
8.0
204
Not enough data
8.2
314
|
Verified
Not enough data
8.2
342
|
Verified
Not enough data
7.9
216
|
Verified
Not enough data
8.1
279
|
Verified
Not enough data
7.9
249
|
Verified
Not enough data
8.1
245
|
Verified
Not enough data
8.1
252
|
Verified
Marketing Automation
Not enough data
7.8
265
|
Verified
Not enough data
7.8
286
|
Verified
Not enough data
8.0
306
|
Verified
Not enough data
7.9
212
|
Verified
Customer Support
Not enough data
8.4
273
|
Verified
Not enough data
8.1
242
|
Verified
Not enough data
8.2
262
|
Verified
Not enough data
8.1
198
|
Verified
Not enough data
8.2
204
|
Verified
Reporting & Analytics
Not enough data
8.2
339
|
Verified
Not enough data
8.0
339
|
Verified
Not enough data
8.0
250
|
Verified
Mobile & Social
Not enough data
7.8
165
|
Verified
Not enough data
7.7
161
|
Verified
Not enough data
7.5
204
|
Verified
Platform
Not enough data
8.4
183
|
Verified
Not enough data
8.2
151
|
Verified
Not enough data
8.5
181
|
Verified
Not enough data
8.0
104
|
Verified
Not enough data
8.2
105
|
Verified
Not enough data
7.8
126
|
Verified
Not enough data
8.5
184
|
Verified
Not enough data
8.2
141
|
Verified
Integration
Not enough data
8.3
180
|
Verified
Not enough data
8.2
134
|
Verified
Not enough data
7.7
110
Generative AI
Feature Not Available
Feature Not Available
Email Marketing
Not enough data
8.2
10
Not enough data
8.8
12
Not enough data
8.1
12
Not enough data
8.6
12
Not enough data
8.2
12
Not enough data
8.2
12
Not enough data
7.3
10
Not enough data
8.8
8
Not enough data
7.7
8
Reporting & Analytics
Not enough data
7.2
9
Not enough data
9.2
13
Platform
Not enough data
8.6
12
Not enough data
8.3
11
Not enough data
8.5
12
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integration
Not enough data
8.7
10
Not enough data
9.3
7
Not enough data
7.4
7
Not enough data
8.8
8
Not enough data
7.4
7
Not enough data
6.9
7
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Computing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experimental Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
Not enough data
7.8
9
Not enough data
9.1
11
Not enough data
7.8
9
Not enough data
8.2
12
Not enough data
8.2
13
Predictive Analytics
Not enough data
8.2
11
Not enough data
8.5
10
Not enough data
7.4
9
Not enough data
7.8
12
Sales Management
Not enough data
8.5
12
Not enough data
7.4
9
Not enough data
8.2
10
Not enough data
8.8
12
Attribution
Not enough data
7.4
11
Not enough data
8.2
12
Not enough data
7.5
10
Discovery
Not enough data
8.1
12
Not enough data
7.3
11
Not enough data
7.4
11
Management
Not enough data
7.8
10
Not enough data
7.0
10
Platform
Not enough data
7.2
13
Not enough data
7.4
13
Incentives
Not enough data
6.7
8
Not enough data
6.7
7
Not enough data
6.3
8
Not enough data
6.7
10
Personalization
Not enough data
7.2
9
Not enough data
8.6
11
Not enough data
8.3
12
Not enough data
6.7
8
Administrative
Not enough data
8.0
10
Not enough data
7.5
10
Not enough data
7.4
9
Categories
Categories
Shared Categories
Commence CRM and Workbooks are categorized as CRM
Unique Categories
Commence CRM is categorized as Marketing Automation and Online Form Builder
Workbooks is categorized as Sales Platforms, Sales Analytics, Lead Scoring, Sales Performance Management, Email Marketing, and A/B Testing
Reviews
Reviewers' Company Size
Commence CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Workbooks
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Investment Management
13.3%
Construction
13.3%
Computer Software
13.3%
Wholesale
6.7%
Retail
6.7%
Other
46.7%
Information Technology and Services
8.0%
Computer Software
7.5%
Marketing and Advertising
6.1%
Accounting
6.1%
Retail
5.0%
Other
67.3%
Most Helpful Reviews
Commence CRM
Most Helpful Favorable Review
Todd S.
Verified User in Computer Software
On the topic of CRM and SFA, the functionality and architecture of Commence has shown me time and time again that not only are there no boundaries when it comes to functionality, but it has also proved to be a platform that can be owned and managed on my...
Most Helpful Critical Review
sonia r.
Verified User in Computer Networking
I really do not have anything negative to mention about this tool because it is very dynamic and fail and to manage
Workbooks
Most Helpful Favorable Review
Diane F.
Verified User in Professional Training & Coaching
We found Workbooks easy to customise and hence build and implement a system that really is of use for all our staff. People ask me 'can it do....' and the answer is always 'yes', if there isn't the functionality there then it is easy to add new fields,...
Most Helpful Critical Review
Candice O.
Verified User in Staffing and Recruiting
The additional seconds it takes to save. The difficulty of setting up a dashboard.
Todd S.
Verified User in Computer Software
On the topic of CRM and SFA, the functionality and architecture of Commence has shown me time and time again that not only are there no boundaries when it comes to functionality, but it has also proved to be a platform that can be owned and managed on my...
Diane F.
Verified User in Professional Training & Coaching
We found Workbooks easy to customise and hence build and implement a system that really is of use for all our staff. People ask me 'can it do....' and the answer is always 'yes', if there isn't the functionality there then it is easy to add new fields,...
sonia r.
Verified User in Computer Networking
I really do not have anything negative to mention about this tool because it is very dynamic and fail and to manage
Candice O.
Verified User in Staffing and Recruiting
The additional seconds it takes to save. The difficulty of setting up a dashboard.
Alternatives
Discussions
What business applications does Commence CRM offer?
1 comment
FH
Commence CRM is a comprehensive offering that includes:
Account and Contact Management
Group Calendaring
Activity Management
Lead Optimization &...Read more
Who is the target market for Commence CRM?
1 comment
FH
Commence CRM is ideal for companies that simply need more functionality and customizability than is offered by the myriad of basic low-cost cookie-cutter...Read more
Which Email marketing products is Workbooks integrated with ?
2 comments
IM
Workbooks has out of the box free included integration with Mailchimp. Dotmailer and Constant Contact (MPZmail integration will also be available from them...Read more
What are the key differences between Salesforce and Workbooks and have you moved anyone else from Salesforce to your platform?
1 comment
IM
Workbooks often provides all (and more) that a customer had or wanted from Salesforce with an easier to use interface and at 50-70% cheaper licensing. We...Read more
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