Compare Commence CRM and Salesforce Sales Cloud 
At a Glance
Market Segments
Small-Business (66.7% of reviews)
Mid-Market (45.9% of reviews)
Entry-Level Pricing
$19-24/ user, per month
$25.00 1 User Per Month
Commence CRM
Star Rating
(18)4.1 out of 5
Market Segments
Small-Business (66.7% of reviews)
Entry-Level Pricing
$19-24/ user, per month
Browse all 4 pricing plansSalesforce Sales Cloud
Star Rating
(23,228)4.4 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Sales Cloud excels in Sales Force Automation, particularly in Opportunity & Pipeline Management with a score of 8.7, while Commence CRM has a lower score in this area, indicating that Salesforce provides a more robust solution for managing sales opportunities.
- Reviewers mention that Salesforce Sales Cloud offers superior Email Marketing capabilities, especially in Lead Management with a score of 8.5, compared to Commence CRM, which has a lower rating in this category, suggesting that Salesforce is better suited for comprehensive email marketing strategies.
- G2 users highlight that Salesforce Sales Cloud has a more extensive Customization feature set, particularly in Integrations with a score of 8.8, while Commence CRM's integration capabilities are less robust, making Salesforce a more flexible option for businesses needing tailored solutions.
- Users on G2 report that Salesforce Sales Cloud shines in Customer Support, with a score of 8.1 for Quality of Support, whereas Commence CRM has a slightly higher score of 8.2, indicating that while both provide good support, Salesforce may offer a more comprehensive support experience overall.
- Reviewers say that Salesforce Sales Cloud's Analytics features, particularly in Reporting with a score of 8.7, are more advanced than those of Commence CRM, which suggests that Salesforce provides better insights and data visualization for sales performance.
- Users report that Commence CRM is particularly strong in Lead Qualification, scoring 8.8, which is on par with Salesforce Sales Cloud, indicating that both platforms are effective in this area, but Commence may offer unique features that cater specifically to small businesses.
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Pricing
Entry-Level Pricing
Salesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Free Trial
Commence CRM
Free Trial is available
Salesforce Sales Cloud
Free Trial is available
Ratings
Meets Requirements
7.7
14
8.8
13,081
Ease of Use
7.3
14
8.1
15,999
Ease of Setup
8.1
8
7.8
7,133
Ease of Admin
7.3
8
7.9
4,129
Quality of Support
8.2
12
8.1
11,372
Has the product been a good partner in doing business?
9.0
7
8.3
4,090
Product Direction (% positive)
7.5
14
8.2
12,760
Features by Category
Sales Force Automation
Not enough data
8.8
9060
|
Verified
Not enough data
8.2
6012
|
Verified
Not enough data
8.7
8791
|
Verified
Not enough data
8.3
9050
|
Verified
Not enough data
8.0
6941
|
Verified
Not enough data
8.2
7234
|
Verified
Not enough data
8.0
6380
|
Verified
Not enough data
8.1
6277
|
Verified
Not enough data
8.3
7034
|
Verified
Marketing Automation
Not enough data
7.9
6297
|
Verified
Not enough data
8.1
6620
|
Verified
Not enough data
8.5
7640
|
Verified
Not enough data
7.9
5064
Customer Support
Not enough data
8.3
6447
|
Verified
Not enough data
8.1
6024
|
Verified
Not enough data
8.2
6420
|
Verified
Not enough data
8.0
5142
|
Verified
Not enough data
8.2
5635
|
Verified
Reporting & Analytics
Not enough data
8.5
8582
|
Verified
Not enough data
8.5
8768
|
Verified
Not enough data
8.2
7080
|
Verified
Mobile & Social
Not enough data
7.9
5276
|
Verified
Not enough data
7.8
4909
|
Verified
Not enough data
7.7
5755
|
Verified
Platform
Not enough data
8.5
3243
|
Verified
Not enough data
8.5
3250
|
Verified
Not enough data
8.6
3276
|
Verified
Not enough data
8.3
2559
|
Verified
Not enough data
8.5
2833
|
Verified
Not enough data
8.1
2863
|
Verified
Not enough data
8.7
3261
|
Verified
Not enough data
8.1
2703
Integration
Not enough data
8.5
2303
|
Verified
Not enough data
8.5
2760
|
Verified
Not enough data
8.5
2609
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.6
235
Not enough data
8.8
255
Not enough data
8.8
277
Not enough data
8.6
254
Organization
Not enough data
9.0
313
Not enough data
8.8
305
Not enough data
8.8
299
Performance Analysis
Not enough data
8.4
249
Not enough data
8.8
270
Sales Analysis
Not enough data
8.4
250
Not enough data
8.8
264
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integrated Workflows
Not enough data
8.6
398
Not enough data
8.5
388
Not enough data
8.0
347
Not enough data
8.0
342
Not enough data
8.8
397
Not enough data
8.4
346
Not enough data
8.6
361
Repeatability and Reportability
Not enough data
8.4
362
Not enough data
8.7
381
Not enough data
8.7
377
Not enough data
8.3
364
Not enough data
7.6
298
AI and Automation
Not enough data
8.5
344
Not enough data
8.3
353
Not enough data
8.2
313
Not enough data
7.9
316
Not enough data
7.7
298
Generative AI
Not enough data
Feature Not Available
Call Analytics
Not enough data
8.6
111
Not enough data
8.5
115
Not enough data
8.6
110
Not enough data
8.8
110
Agent Performance Management
Not enough data
8.6
120
Not enough data
8.5
104
Not enough data
8.7
120
Generative AI
Not enough data
Feature Not Available
Revenue Sourcing and Forecasting
Not enough data
7.8
24
Not enough data
7.8
24
Not enough data
8.3
24
Not enough data
8.5
24
Not enough data
8.2
24
Not enough data
8.0
19
Not enough data
7.8
19
CRM Data Enrichment
Not enough data
7.9
25
Not enough data
8.3
24
Not enough data
8.0
23
Not enough data
7.7
25
Not enough data
8.3
19
Account Management
Not enough data
7.7
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
8.1
24
Not enough data
8.1
19
Not enough data
8.0
19
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
8.0
113
Not enough data
8.4
114
Not enough data
8.0
114
Not enough data
7.9
111
Not enough data
8.8
114
Branding & Customizatio
Not enough data
8.0
109
Not enough data
8.1
113
Not enough data
8.3
110
Automatic Rules & Configurations
Not enough data
8.2
111
Not enough data
8.2
112
Not enough data
7.8
115
Generative AI
Not enough data
Feature Not Available
Sales Performance Features - Sales Planning
Not enough data
8.4
99
Not enough data
8.4
91
Not enough data
8.4
96
Not enough data
8.7
96
Not enough data
8.5
95
Not enough data
8.8
94
Not enough data
8.1
92
Territory Management - Sales Planning
Not enough data
8.7
93
Not enough data
8.5
98
Quota & Capacity Management - Sales Planning
Not enough data
8.3
94
Not enough data
8.3
102
Not enough data
8.2
95
Data Sourcing
Not enough data
8.5
849
Not enough data
8.7
880
Not enough data
8.3
784
Not enough data
8.7
910
Not enough data
8.6
846
Predictive Analytics
Not enough data
8.4
826
Not enough data
8.6
842
Not enough data
8.1
741
Not enough data
8.3
783
Sales Management
Not enough data
8.7
872
Not enough data
8.1
748
Not enough data
8.6
865
Not enough data
8.8
933
Content Management
Not enough data
8.3
302
Not enough data
8.1
292
Not enough data
8.2
277
Not enough data
8.5
269
Not enough data
8.2
287
Analytics
Not enough data
8.7
293
Not enough data
8.4
292
Not enough data
8.4
176
Not enough data
8.3
301
Presentation
Not enough data
7.3
167
Not enough data
7.3
167
Not enough data
7.2
158
Training
Not enough data
8.7
228
Not enough data
8.8
221
Not enough data
8.4
181
Not enough data
8.4
217
Feedback
Not enough data
8.7
209
Not enough data
8.6
206
Not enough data
8.5
187
Not enough data
8.6
176
Not enough data
8.8
201
Not enough data
8.8
201
Not enough data
8.6
174
Generative AI
Not enough data
Feature Not Available
Attribution
Not enough data
8.8
369
Not enough data
8.9
373
Not enough data
8.6
355
Discovery
Not enough data
8.9
376
Not enough data
8.6
371
Not enough data
8.6
352
Management
Not enough data
8.5
342
Not enough data
8.7
361
Platform
Not enough data
8.6
352
Not enough data
8.6
352
Calling
Not enough data
8.7
131
Not enough data
8.5
125
Not enough data
8.8
134
Not enough data
8.8
130
Contacts
Not enough data
8.8
127
Not enough data
8.6
129
Not enough data
8.8
131
Insights
Not enough data
9.0
135
Not enough data
8.7
133
Not enough data
8.3
129
Not enough data
8.5
139
Not enough data
8.4
134
Analytics
Not enough data
8.2
479
Not enough data
8.4
487
Not enough data
8.3
501
Customizations
Not enough data
8.7
531
Not enough data
8.5
499
Not enough data
8.6
536
Not enough data
8.3
481
Not enough data
8.4
508
Generative AI
Not enough data
Feature Not Available
Incentives
Not enough data
8.1
332
Not enough data
8.4
399
Not enough data
7.9
335
Not enough data
8.6
412
Personalization
Not enough data
8.6
374
Not enough data
8.8
454
Not enough data
8.9
484
Not enough data
8.6
432
Administrative
Not enough data
8.7
457
Not enough data
8.5
423
Not enough data
8.3
407
Categories
Categories
Shared Categories
Commence CRM and Salesforce Sales Cloud are categorized as CRM
Unique Categories
Commence CRM is categorized as Marketing Automation and Online Form Builder
Salesforce Sales Cloud is categorized as Sales Planning, Business Scheduling, Sales Acceleration Platforms, Sales Platforms, Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Coaching, Sales Enablement, Outbound Call Tracking, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, and Revenue Operations & Intelligence (RO&I)
Reviews
Reviewers' Company Size
Commence CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Investment Management
13.3%
Construction
13.3%
Computer Software
13.3%
Wholesale
6.7%
Retail
6.7%
Other
46.7%
Computer Software
14.0%
Information Technology and Services
11.8%
Financial Services
6.7%
Marketing and Advertising
5.1%
Internet
3.4%
Other
58.9%
Most Helpful Reviews
Commence CRM
Most Helpful Favorable Review
Todd S.
Verified User in Computer Software
On the topic of CRM and SFA, the functionality and architecture of Commence has shown me time and time again that not only are there no boundaries when it comes to functionality, but it has also proved to be a platform that can be owned and managed on my...
Most Helpful Critical Review
sonia r.
Verified User in Computer Networking
I really do not have anything negative to mention about this tool because it is very dynamic and fail and to manage
Salesforce Sales Cloud
Most Helpful Favorable Review
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Most Helpful Critical Review
Cristi H.
Verified User in Marketing and Advertising
The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...
Todd S.
Verified User in Computer Software
On the topic of CRM and SFA, the functionality and architecture of Commence has shown me time and time again that not only are there no boundaries when it comes to functionality, but it has also proved to be a platform that can be owned and managed on my...
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
sonia r.
Verified User in Computer Networking
I really do not have anything negative to mention about this tool because it is very dynamic and fail and to manage
Cristi H.
Verified User in Marketing and Advertising
The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...
Alternatives
Discussions
What business applications does Commence CRM offer?
1 comment
FH
Commence CRM is a comprehensive offering that includes:
Account and Contact Management
Group Calendaring
Activity Management
Lead Optimization &...Read more
Who is the target market for Commence CRM?
1 comment
FH
Commence CRM is ideal for companies that simply need more functionality and customizability than is offered by the myriad of basic low-cost cookie-cutter...Read more
When do you need a CRM?
11 comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 comments
MM
1. Customer Management
2. Employee Day-to-Day Activity Tracking
3. Automated Workflow
4. Validated Workflow
5. Can Integrate Multiple Systems
6....Read more
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