Compare Commence CRM and Insightly CRM 
At a Glance
Market Segments
Small-Business (66.7% of reviews)
Small-Business (73.0% of reviews)
Entry-Level Pricing
$19-24/ user, per month
$29/ user, per month (billed annually)
Commence CRM
Star Rating
(18)4.1 out of 5
Market Segments
Small-Business (66.7% of reviews)
Entry-Level Pricing
$19-24/ user, per month
Browse all 4 pricing plansInsightly CRM
Star Rating
(915)4.2 out of 5
Market Segments
Small-Business (73.0% of reviews)
Entry-Level Pricing
$29/ user, per month (billed annually)
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Insightly CRM excels in Ease of Use with a score of 8.4, while Commence CRM falls behind at 7.3. Reviewers mention that Insightly's intuitive interface makes it easier for new users to navigate and utilize the software effectively.
- Reviewers mention that Insightly CRM offers superior Sales Force Automation features, particularly in Opportunity & Pipeline Management with a score of 8.2, compared to Commence CRM's lower performance in this area. Users appreciate the detailed tracking and management capabilities Insightly provides.
- Users on G2 highlight that Insightly CRM has a more robust Reporting & Analytics functionality, particularly in Lead Scoring and Opportunity Scoring, scoring 8.1 and 8.0 respectively, while Commence CRM's scores are lower. Reviewers say this helps them make data-driven decisions more effectively.
- G2 users report that Commence CRM shines in Quality of Support, scoring 8.2, slightly higher than Insightly's 8.0. Users mention that Commence's support team is responsive and helpful, which is crucial for businesses needing quick resolutions.
- Users say that Insightly CRM's Customization options are more flexible, scoring 7.9, allowing for tailored workflows and user roles, while Commence CRM's customization capabilities are perceived as more limited. Reviewers appreciate the ability to adapt Insightly to their specific business needs.
- Reviewers mention that Insightly CRM has a better Mobile User Support experience, scoring 7.8, which is essential for teams that need to access CRM features on the go. In contrast, Commence CRM's mobile support is seen as less comprehensive, impacting user satisfaction.
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Pricing
Entry-Level Pricing
Free Trial
Commence CRM
Free Trial is available
Insightly CRM
Free Trial is available
Ratings
Meets Requirements
7.7
14
8.2
773
Ease of Use
7.3
14
8.4
778
Ease of Setup
8.1
8
8.3
334
Ease of Admin
7.3
8
8.5
332
Quality of Support
8.2
12
8.0
661
Has the product been a good partner in doing business?
9.0
7
8.5
317
Product Direction (% positive)
7.5
14
7.9
748
Features by Category
Sales Force Automation
Not enough data
8.4
607
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
582
|
Verified
Not enough data
8.1
610
|
Verified
Not enough data
7.5
336
|
Verified
Not enough data
8.0
439
|
Verified
Not enough data
7.5
325
|
Verified
Not enough data
7.6
335
|
Verified
Not enough data
8.0
409
|
Verified
Marketing Automation
Not enough data
7.6
393
|
Verified
Not enough data
Feature Not Available
Not enough data
8.1
510
|
Verified
Not enough data
7.5
326
|
Verified
Customer Support
Not enough data
7.8
380
Not enough data
7.8
385
Not enough data
7.9
445
Not enough data
7.6
311
|
Verified
Not enough data
7.8
347
Reporting & Analytics
Not enough data
7.9
513
|
Verified
Not enough data
7.9
536
|
Verified
Not enough data
7.6
374
|
Verified
Mobile & Social
Not enough data
7.8
343
|
Verified
Not enough data
7.8
339
|
Verified
Not enough data
7.8
403
|
Verified
Platform
Not enough data
7.9
304
|
Verified
Not enough data
8.1
299
|
Verified
Not enough data
8.4
310
|
Verified
Not enough data
7.9
205
|
Verified
Not enough data
7.2
78
Not enough data
7.6
240
|
Verified
Not enough data
8.3
311
|
Verified
Not enough data
7.6
205
|
Verified
Integration
Not enough data
8.0
278
|
Verified
Not enough data
7.7
228
|
Verified
Not enough data
7.3
217
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
Not enough data
8.2
30
Not enough data
8.6
38
Not enough data
8.3
30
Not enough data
8.7
35
Not enough data
8.0
31
Predictive Analytics
Not enough data
8.1
32
Not enough data
8.0
33
Not enough data
8.1
28
Not enough data
7.9
30
Sales Management
Not enough data
8.5
33
Not enough data
8.1
26
Not enough data
8.8
28
Not enough data
8.8
35
Categories
Categories
Shared Categories
Commence CRM and Insightly CRM are categorized as CRM
Unique Categories
Commence CRM is categorized as Marketing Automation and Online Form Builder
Insightly CRM is categorized as Sales Analytics and Sales Platforms
Reviews
Reviewers' Company Size
Commence CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Insightly CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Investment Management
13.3%
Construction
13.3%
Computer Software
13.3%
Wholesale
6.7%
Retail
6.7%
Other
46.7%
Marketing and Advertising
10.1%
Information Technology and Services
6.1%
Construction
4.6%
Computer Software
4.1%
Financial Services
4.0%
Other
71.1%
Most Helpful Reviews
Commence CRM
Most Helpful Favorable Review
Todd S.
Verified User in Computer Software
On the topic of CRM and SFA, the functionality and architecture of Commence has shown me time and time again that not only are there no boundaries when it comes to functionality, but it has also proved to be a platform that can be owned and managed on my...
Most Helpful Critical Review
sonia r.
Verified User in Computer Networking
I really do not have anything negative to mention about this tool because it is very dynamic and fail and to manage
Insightly CRM
Most Helpful Favorable Review
Joseph H.
Verified User in Marketing and Advertising
Ability to import contacts, add users and set up an organizational flow.
Most Helpful Critical Review
Lili B.
Verified User in Facilities Services
They did an upgrade now there are glitches. They erased a years worth of my work, there is no back up and they do not care nor do they apologize.
Todd S.
Verified User in Computer Software
On the topic of CRM and SFA, the functionality and architecture of Commence has shown me time and time again that not only are there no boundaries when it comes to functionality, but it has also proved to be a platform that can be owned and managed on my...
Joseph H.
Verified User in Marketing and Advertising
Ability to import contacts, add users and set up an organizational flow.
sonia r.
Verified User in Computer Networking
I really do not have anything negative to mention about this tool because it is very dynamic and fail and to manage
Lili B.
Verified User in Facilities Services
They did an upgrade now there are glitches. They erased a years worth of my work, there is no back up and they do not care nor do they apologize.
Alternatives
Discussions
What business applications does Commence CRM offer?
1 comment
FH
Commence CRM is a comprehensive offering that includes:
Account and Contact Management
Group Calendaring
Activity Management
Lead Optimization &...Read more
Who is the target market for Commence CRM?
1 comment
FH
Commence CRM is ideal for companies that simply need more functionality and customizability than is offered by the myriad of basic low-cost cookie-cutter...Read more
What is the best of linking email to insightly?
2 comments
MK
We connect our exchange account but gmail work too - pretty simple. Alternative is to bcc Insightly on outgoing mail and capture them that way. Read more
What is Insightly CRM used for?
2 comments
DB
Insightly includes project management capabilities that allow users to plan, execute, and monitor projects from within the CRM platformRead more
Will you’re software link with mailchimp
1 comment
CL
Insightly has integration capabilities with MailChimp.Read more
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