Compare ChurnZero and Planhat 
At a Glance
Market Segments
Mid-Market (62.9% of reviews)
Mid-Market (60.3% of reviews)
Entry-Level Pricing
No pricing available
Custom
ChurnZero
Star Rating
(1,380)4.7 out of 5
Market Segments
Mid-Market (62.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ChurnZeroPlanhat
Star Rating
(694)4.6 out of 5
Market Segments
Mid-Market (60.3% of reviews)
Entry-Level Pricing
Custom
Learn more about PlanhatSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ChurnZero excels in Customer Health Scores with a rating of 8.9, while Planhat follows closely with 8.8. Reviewers mention that ChurnZero's proactive health score tracking helps in identifying at-risk customers effectively.
- Reviewers mention that ChurnZero's Quality of Support is rated at 9.6, which is higher than Planhat's 9.4. Users on G2 appreciate the responsiveness and helpfulness of ChurnZero's support team, often highlighting their quick resolution times.
- Users say that ChurnZero's Playbooks feature, rated at 8.7, is more robust compared to Planhat's 8.6. Reviewers mention that the customizable playbooks in ChurnZero allow for tailored customer engagement strategies that enhance user experience.
- G2 users report that ChurnZero's Product Engagement score of 8.7 outshines Planhat's 8.3. Users appreciate the detailed insights provided by ChurnZero, which help in understanding user interactions and improving product usage.
- Reviewers mention that ChurnZero's Revenue Optimization capabilities, particularly in tracking At-Risk Customers with a score of 8.3, are superior to Planhat's offerings. Users say that this feature allows for timely interventions to prevent churn.
- Users on G2 highlight that ChurnZero's Scalability is rated at 9.0, indicating a strong ability to grow with a business, while Planhat's score of 8.9 is slightly lower. Reviewers mention that ChurnZero's infrastructure supports expanding user bases without compromising performance.
Featured Products
Sponsored
Dock
(138)
Data Quality
Visit Website
Sponsored
Arrows
(47)
Data Quality
Visit Website
Sponsored
Delpha
(11)
Data Quality
Visit Website
Pricing
Entry-Level Pricing
ChurnZero
No pricing availablePlanhat
From Start-up to Enterprise
Custom
Planhat is priced to fit your company size. You can view details here: https://www.planhat.com/pricing/
Free Trial
ChurnZero
No trial information availablePlanhat
No trial information availableRatings
Meets Requirements
9.0
1,127
8.7
579
Ease of Use
8.5
1,132
8.4
585
Ease of Setup
7.8
477
7.8
365
Ease of Admin
8.4
466
8.4
352
Quality of Support
9.6
1,048
9.4
567
Has the product been a good partner in doing business?
9.6
470
9.4
348
Product Direction (% positive)
9.4
1,062
9.3
530
Features by Category
Customer Information
8.9
887
|
Verified
8.8
420
|
Verified
9.2
872
|
Verified
8.9
415
|
Verified
8.9
865
|
Verified
8.9
424
|
Verified
8.7
823
|
Verified
8.5
411
|
Verified
9.2
886
|
Verified
8.8
379
|
Verified
8.7
808
|
Verified
8.2
356
|
Verified
8.6
710
|
Verified
7.3
296
|
Verified
Predictions
8.7
852
|
Verified
8.2
363
|
Verified
7.9
631
|
Verified
7.7
305
|
Verified
8.7
722
|
Verified
8.6
366
|
Verified
7.6
532
|
Verified
6.9
226
|
Verified
Platform
8.6
876
|
Verified
8.4
414
|
Verified
8.6
782
|
Verified
8.3
389
|
Verified
8.6
762
|
Verified
8.3
366
|
Verified
8.7
795
|
Verified
8.6
369
|
Verified
8.9
860
|
Verified
8.4
396
|
Verified
8.6
827
|
Verified
8.7
391
|
Verified
9.0
794
|
Verified
8.9
382
|
Verified
9.1
731
|
Verified
9.0
351
|
Verified
9.2
851
|
Verified
8.6
393
|
Verified
9.1
809
|
Verified
8.9
395
|
Verified
Generative AI
7.8
214
Feature Not Available
7.9
214
Feature Not Available
Billing and Payments
Not enough data
8.0
65
Not enough data
7.8
53
Not enough data
7.7
59
Revenue Recognition
Not enough data
8.3
78
Not enough data
7.4
53
Not enough data
7.7
58
Revenue Optimization
Not enough data
8.2
83
Not enough data
7.6
58
Not enough data
8.4
86
Not enough data
7.8
72
User Analysis
8.8
110
Not enough data
8.8
118
Not enough data
User Support
9.1
123
Not enough data
7.8
61
Not enough data
8.7
86
Not enough data
Walkthrough Type
8.0
83
Not enough data
8.2
77
Not enough data
Product Analytics
Not enough data
8.6
59
Not enough data
8.1
60
Not enough data
8.8
55
Not enough data
8.1
45
Not enough data
8.6
57
Not enough data
8.4
47
Not enough data
8.3
53
Not enough data
8.3
61
Data Sourcing
Not enough data
8.4
132
Not enough data
8.5
129
Not enough data
6.6
93
Not enough data
7.4
96
Intelligence
Not enough data
6.2
80
Not enough data
6.6
86
Not enough data
6.5
83
Sales Team
8.3
65
7.9
63
8.5
64
7.6
62
8.8
78
8.3
82
Intelligence
8.4
71
7.9
70
7.6
65
7.6
60
8.4
64
7.4
60
Mapping
8.0
63
7.0
56
8.3
67
8.2
69
Platform Basics
8.5
119
8.1
123
8.7
121
8.0
109
8.7
108
8.4
104
8.4
103
7.8
94
8.6
116
7.9
98
Content
Not enough data
7.1
93
Not enough data
6.8
73
Not enough data
5.7
70
Not enough data
5.9
66
Not enough data
7.1
82
Collaboration
Not enough data
6.6
78
Not enough data
6.3
73
Not enough data
8.1
96
Not enough data
8.1
113
Not enough data
7.4
77
Not enough data
4.5
60
Platform Basics
8.6
138
Not enough data
8.6
144
Not enough data
Platform Data
8.6
148
Not enough data
8.4
140
Not enough data
8.9
157
Not enough data
8.5
141
Not enough data
Platform Additional Functionality
8.7
140
Not enough data
8.8
148
Not enough data
8.9
146
Not enough data
Analytics
8.9
188
Not enough data
8.8
169
Not enough data
8.4
133
Not enough data
7.6
106
Not enough data
Customization
8.5
135
Not enough data
7.6
97
Not enough data
8.3
95
Not enough data
8.2
102
Not enough data
Generative AI
8.2
71
Not enough data
8.2
70
Not enough data
Onboarding Setup
9.0
270
8.6
189
8.6
258
8.3
194
8.7
238
8.7
198
Project Tracking
8.9
244
8.5
177
8.7
234
8.0
146
8.5
230
8.2
154
8.8
274
8.5
197
8.7
236
8.3
150
Customer Engagement
8.5
230
8.0
172
8.9
252
8.4
166
8.3
211
7.7
158
8.9
247
8.6
173
8.7
237
8.4
177
Functionality
Not enough data
8.1
36
Not enough data
8.0
32
Not enough data
8.2
29
Not enough data
7.7
32
Not enough data
7.6
36
Management
Not enough data
8.3
44
Not enough data
8.4
45
Not enough data
7.4
30
Not enough data
8.4
45
Not enough data
8.6
30
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
ChurnZero and Planhat are categorized as Client Onboarding, Customer Revenue Optimization, Customer Success, and Customer Journey Mapping
Unique Categories
ChurnZero is categorized as Experience Management, Digital Adoption Platform, and Customer Journey Analytics
Planhat is categorized as Client Portal, Product Analytics, Subscription Revenue Management, Customer Data Platform (CDP), and Data Quality
Reviews
Reviewers' Company Size
ChurnZero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Planhat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
36.9%
Information Technology and Services
15.9%
Marketing and Advertising
5.4%
Computer & Network Security
3.6%
Financial Services
2.4%
Other
35.9%
Computer Software
37.8%
Information Technology and Services
17.9%
Marketing and Advertising
8.4%
Internet
2.3%
Human Resources
2.3%
Other
31.3%
Most Helpful Reviews
ChurnZero
Most Helpful Favorable Review
Pete P.
Verified User in Marketing and Advertising
First a summary - Our company, HomeActions, LLC, signed up for ChurnZero on January 20, 2017. I cannot say enough about how impressed we are with this company and how many benefits we now enjoy using their integrated platform. As a Customer Success...
Most Helpful Critical Review
Verified User in Computer Software
The customer service was poor and unresponsive
Planhat
Most Helpful Favorable Review
Verified User in Publishing
- I like how easy Planhat is to use and how much it has evolved over the years - We have Planhat synced with Gmail and Intercom which gives us a good understanding for customer relations, who is in touch with who and how often etc - The Health module has...
Most Helpful Critical Review
Ashwin R.
Verified User in Internet
The software really didn't work - we stopped using it within weeks of getting into contract. But, since we had an annual contract, I decided to continue paying. It was afterall, our mistake for signing up for them after evaluation and getting into an annual...
Pete P.
Verified User in Marketing and Advertising
First a summary - Our company, HomeActions, LLC, signed up for ChurnZero on January 20, 2017. I cannot say enough about how impressed we are with this company and how many benefits we now enjoy using their integrated platform. As a Customer Success...
Verified User in Publishing
- I like how easy Planhat is to use and how much it has evolved over the years - We have Planhat synced with Gmail and Intercom which gives us a good understanding for customer relations, who is in touch with who and how often etc - The Health module has...
Verified User in Computer Software
The customer service was poor and unresponsive
Ashwin R.
Verified User in Internet
The software really didn't work - we stopped using it within weeks of getting into contract. But, since we had an annual contract, I decided to continue paying. It was afterall, our mistake for signing up for them after evaluation and getting into an annual...
Discussions
Does ChurnZero have a Customer Success blog?
2 comments
Official Response from ChurnZero
Yes, we do. We publish new content at least once a week. Please find our blog here- https://churnzero.net/blog/Read more
What other products does ChurnZero integrate with?
1 comment
Official Response from ChurnZero
ChurnZero's list of partner integrations is continually growing. Please see the current list here. https://churnzero.net/#integrations Read more
Are you hiring?
1 comment
Official Response from ChurnZero
Yes, ChurnZero is hiring. Please check out our current job openings here. https://churnzero.net/careers/Read more
How long did it take to implement?
2 comments
PB
6 weeks or so, but most of my time was spent organising our data rather than customising PH itself so it depends on what sort of state your data is in.Read more
What's the best way to manage crossell opportunities on planhat?
1 comment
Official Response from Planhat
Hi Pedro,
Thanks for your question!
There are several ways to manage cross-sale opportunities in Planhat. Firstly, intelligent triggers and alerts can...Read more
How can I, launch two simultaneos NPScampaings
1 comment
Official Response from Planhat
Hi Matheus, your CSM will be in touch shortly and help you to set it up :)
Read more
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
