Compare ChurnZero and Planhat 
At a Glance
Market Segments
Mid-Market (62.5% of reviews)
Mid-Market (60.1% of reviews)
Entry-Level Pricing
No pricing available
Custom
ChurnZero
Star Rating
(1,356)4.7 out of 5
Market Segments
Mid-Market (62.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ChurnZeroPlanhat
Star Rating
(688)4.6 out of 5
Market Segments
Mid-Market (60.1% of reviews)
Entry-Level Pricing
Custom
Learn more about PlanhatSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ChurnZero excels in Customer Health Scores with a rating of 8.9, while Planhat follows closely with 8.8. Reviewers mention that ChurnZero's proactive monitoring features help in identifying at-risk customers effectively.
- Reviewers mention that ChurnZero's Quality of Support is rated at 9.6, which is higher than Planhat's 9.4. Users on G2 appreciate the responsiveness and helpfulness of ChurnZero's support team, often highlighting their quick resolution times.
- G2 users note that ChurnZero offers superior Product Engagement analytics with a score of 8.7 compared to Planhat's 8.3. Reviewers say that ChurnZero's detailed engagement metrics allow for better tracking of user interactions and behaviors.
- Users say that ChurnZero's Playbooks feature is rated at 8.7, slightly higher than Planhat's 8.3. Reviewers mention that ChurnZero's playbooks are more intuitive and easier to implement, leading to better customer success strategies.
- Reviewers mention that ChurnZero's Revenue Optimization tools, particularly in tracking At-Risk Customers, score 8.3, while Planhat does not provide a comparable feature. Users report that this functionality is crucial for maintaining customer relationships and reducing churn.
- Users on G2 highlight that ChurnZero's Scalability is rated at 9.0, which is higher than Planhat's 8.9. Reviewers say that ChurnZero's platform can easily adapt to growing business needs, making it a preferred choice for expanding companies.
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Pricing
Entry-Level Pricing
ChurnZero
No pricing availablePlanhat
From Start-up to Enterprise
Custom
Planhat is priced to fit your company size. You can view details here: https://www.planhat.com/pricing/
Free Trial
ChurnZero
No trial information availablePlanhat
No trial information availableRatings
Meets Requirements
9.1
1,104
8.7
575
Ease of Use
8.5
1,109
8.4
581
Ease of Setup
7.8
465
7.8
359
Ease of Admin
8.4
456
8.4
348
Quality of Support
9.6
1,027
9.4
563
Has the product been a good partner in doing business?
9.6
461
9.4
345
Product Direction (% positive)
9.4
1,040
9.3
526
Features by Category
Customer Information
8.9
869
|
Verified
8.8
417
|
Verified
9.2
854
|
Verified
9.0
411
|
Verified
8.9
847
|
Verified
8.9
422
|
Verified
8.7
806
|
Verified
8.5
408
|
Verified
9.2
868
|
Verified
8.8
377
|
Verified
8.7
790
|
Verified
8.3
352
|
Verified
8.6
692
|
Verified
7.4
292
|
Verified
Predictions
8.7
834
|
Verified
8.2
361
|
Verified
7.9
615
|
Verified
7.7
302
|
Verified
8.7
705
|
Verified
8.6
362
|
Verified
7.7
517
|
Verified
7.0
222
|
Verified
Platform
8.6
858
|
Verified
8.4
412
|
Verified
8.6
764
|
Verified
8.3
387
|
Verified
8.6
745
|
Verified
8.3
365
|
Verified
8.7
778
|
Verified
8.6
367
|
Verified
8.9
843
|
Verified
8.4
395
|
Verified
8.6
810
|
Verified
8.7
390
|
Verified
9.0
777
|
Verified
8.9
380
|
Verified
9.1
714
|
Verified
9.0
349
|
Verified
9.2
834
|
Verified
8.6
391
|
Verified
9.1
793
|
Verified
8.9
394
|
Verified
Generative AI
7.8
200
Feature Not Available
7.9
199
Feature Not Available
Billing and Payments
Not enough data
8.1
62
Not enough data
7.9
50
Not enough data
7.7
56
Revenue Recognition
Not enough data
8.3
76
Not enough data
7.5
50
Not enough data
7.8
55
Revenue Optimization
Not enough data
8.3
81
Not enough data
7.6
55
Not enough data
8.5
84
Not enough data
7.9
70
User Analysis
8.8
109
Not enough data
8.8
117
Not enough data
User Support
9.2
122
Not enough data
7.9
60
Not enough data
8.7
85
Not enough data
Walkthrough Type
8.0
82
Not enough data
8.2
76
Not enough data
Product Analytics
Not enough data
8.6
59
Not enough data
8.2
60
Not enough data
8.8
55
Not enough data
8.1
45
Not enough data
8.6
57
Not enough data
8.6
46
Not enough data
8.4
53
Not enough data
8.4
61
Data Sourcing
Not enough data
8.5
128
Not enough data
8.5
125
Not enough data
6.7
90
Not enough data
7.5
93
Intelligence
Not enough data
6.4
77
Not enough data
6.6
82
Not enough data
6.5
80
Sales Team
8.3
62
7.9
60
8.5
61
7.6
60
8.7
75
8.3
81
Intelligence
8.4
68
7.8
68
7.6
62
7.7
57
8.3
61
7.5
57
Mapping
8.0
60
7.2
53
8.3
64
8.3
66
Platform Basics
8.6
112
8.1
118
8.8
114
8.0
105
8.7
101
8.5
99
8.4
96
7.9
90
8.6
109
7.9
92
Content
Not enough data
7.2
92
Not enough data
6.9
71
Not enough data
5.9
68
Not enough data
6.0
65
Not enough data
7.3
80
Collaboration
Not enough data
6.7
78
Not enough data
6.6
72
Not enough data
8.2
95
Not enough data
8.2
113
Not enough data
7.5
76
Not enough data
4.6
58
Platform Basics
8.6
128
Not enough data
8.7
134
Not enough data
Platform Data
8.6
138
Not enough data
8.4
130
Not enough data
9.0
147
Not enough data
8.6
131
Not enough data
Platform Additional Functionality
8.8
130
Not enough data
8.8
138
Not enough data
8.9
136
Not enough data
Analytics
8.9
182
Not enough data
8.8
164
Not enough data
8.5
128
Not enough data
7.8
101
Not enough data
Customization
8.5
130
Not enough data
7.7
92
Not enough data
8.3
91
Not enough data
8.2
98
Not enough data
Generative AI
8.2
67
Not enough data
8.2
66
Not enough data
Onboarding Setup
9.0
257
8.7
186
8.6
246
8.4
190
8.7
226
8.7
195
Project Tracking
9.0
232
8.5
174
8.8
222
8.0
144
8.6
218
8.3
152
8.9
261
8.5
195
8.8
224
8.3
147
Customer Engagement
8.5
218
8.1
169
8.9
239
8.4
164
8.3
199
7.8
156
8.9
235
8.6
171
8.7
225
8.5
175
Functionality
Not enough data
8.1
35
Not enough data
8.0
31
Not enough data
8.2
28
Not enough data
7.8
31
Not enough data
7.6
35
Management
Not enough data
8.3
43
Not enough data
8.4
44
Not enough data
7.5
29
Not enough data
8.5
44
Not enough data
8.6
29
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
ChurnZero and Planhat are categorized as Client Onboarding, Customer Revenue Optimization, Customer Success, and Customer Journey Mapping
Unique Categories
ChurnZero is categorized as Experience Management, Digital Adoption Platform, and Customer Journey Analytics
Planhat is categorized as Client Portal, Product Analytics, Subscription Revenue Management, Customer Data Platform (CDP), and Data Quality
Reviews
Reviewers' Company Size
ChurnZero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Planhat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
36.6%
Information Technology and Services
15.9%
Marketing and Advertising
5.5%
Computer & Network Security
3.6%
Financial Services
2.4%
Other
36.0%
Computer Software
37.8%
Information Technology and Services
17.7%
Marketing and Advertising
8.5%
Internet
2.3%
Human Resources
2.3%
Other
31.4%
Most Helpful Reviews
ChurnZero
Most Helpful Favorable Review
Pete P.
Verified User in Marketing and Advertising
First a summary - Our company, HomeActions, LLC, signed up for ChurnZero on January 20, 2017. I cannot say enough about how impressed we are with this company and how many benefits we now enjoy using their integrated platform. As a Customer Success...
Most Helpful Critical Review
Verified User in Information Technology and Services
Onboarding and implementation was not great. The UI experience could be improved. We need best practices guides for how to set-up the best journey or play. Our CSM is unable to share those details and walk us through the process
Planhat
Most Helpful Favorable Review
Verified User in Information Technology and Services
Very easy-to-use, but incredibility powerful customer success tool. Allows us to better understand and manage our customer base and workflows. Easy set up of teams, metrics, views, personas, analytics and much more. Very customizable and has a variety of...
Most Helpful Critical Review
Verified User in Computer Software
The entire tool is super buggy, most integrations do not work as intended. Uploads do not work. Data module does not work properly. Feels like we are stuck in an ongoing alpha version. not worth the money.
Pete P.
Verified User in Marketing and Advertising
First a summary - Our company, HomeActions, LLC, signed up for ChurnZero on January 20, 2017. I cannot say enough about how impressed we are with this company and how many benefits we now enjoy using their integrated platform. As a Customer Success...
Verified User in Information Technology and Services
Very easy-to-use, but incredibility powerful customer success tool. Allows us to better understand and manage our customer base and workflows. Easy set up of teams, metrics, views, personas, analytics and much more. Very customizable and has a variety of...
Verified User in Information Technology and Services
Onboarding and implementation was not great. The UI experience could be improved. We need best practices guides for how to set-up the best journey or play. Our CSM is unable to share those details and walk us through the process
Verified User in Computer Software
The entire tool is super buggy, most integrations do not work as intended. Uploads do not work. Data module does not work properly. Feels like we are stuck in an ongoing alpha version. not worth the money.
Discussions
Does ChurnZero have a Customer Success blog?
2 comments
Official Response from ChurnZero
Yes, we do. We publish new content at least once a week. Please find our blog here- https://churnzero.net/blog/Read more
What other products does ChurnZero integrate with?
1 comment
Official Response from ChurnZero
ChurnZero's list of partner integrations is continually growing. Please see the current list here. https://churnzero.net/#integrations Read more
Are you hiring?
1 comment
Official Response from ChurnZero
Yes, ChurnZero is hiring. Please check out our current job openings here. https://churnzero.net/careers/Read more
How long did it take to implement?
2 comments
PB
6 weeks or so, but most of my time was spent organising our data rather than customising PH itself so it depends on what sort of state your data is in.Read more
What's the best way to manage crossell opportunities on planhat?
1 comment
Official Response from Planhat
Hi Pedro,
Thanks for your question!
There are several ways to manage cross-sale opportunities in Planhat. Firstly, intelligent triggers and alerts can...Read more
How can I, launch two simultaneos NPScampaings
1 comment
Official Response from Planhat
Hi Matheus, your CSM will be in touch shortly and help you to set it up :)
Read more
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