Compare Churn360 and ChurnZero 
At a Glance
Market Segments
Mid-Market (46.2% of reviews)
Mid-Market (62.5% of reviews)
Entry-Level Pricing
$799.00 9 CSM Per Month
No pricing available
Churn360
Star Rating
(40)4.8 out of 5
Market Segments
Mid-Market (46.2% of reviews)
Entry-Level Pricing
$799.00 9 CSM Per Month
Browse all 2 pricing plansChurnZero
Star Rating
(1,356)4.7 out of 5
Market Segments
Mid-Market (62.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ChurnZeroSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ChurnZero excels in its Customer Health Scores with a rating of 8.9, while Churn360 shines even brighter with a score of 9.6, indicating a more robust system for tracking customer engagement and satisfaction.
- Reviewers mention that ChurnZero's Ease of Setup is rated at 7.8, which some users find a bit cumbersome, whereas Churn360 offers a smoother experience with a score of 8.5, making it easier for teams to get started quickly.
- G2 users highlight ChurnZero's Quality of Support with an impressive score of 9.6, but Churn360 edges it out slightly with a perfect score of 10.0, suggesting that users feel more supported and valued with Churn360.
- Users on G2 report that ChurnZero's Playbooks feature has a rating of 8.7, which is useful but not as comprehensive as Churn360's 9.0, where users appreciate the more detailed guidance and templates available for customer engagement strategies.
- Reviewers mention that ChurnZero's Data Security is rated at 9.1, which is solid, but Churn360's 9.5 rating indicates a stronger emphasis on protecting user data, a critical factor for many businesses.
- Users say that ChurnZero's Multi-User Access and Collaboration feature scores 8.7, which is effective, but Churn360's 8.5 rating suggests that while it is still functional, it may not be as seamless for team collaboration as ChurnZero.
Featured Products
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(47)
Customer Data Platform (CDP)
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Dock
(120)
Customer Data Platform (CDP)
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Product Fruits
(121)
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Pricing
Entry-Level Pricing
Churn360
Professional
$799.00
9 CSM Per Month
- E-mails - 50000
- Integrations - Unlimited
- Visual tagger - 25000 contacts
ChurnZero
No pricing availableFree Trial
Churn360
No trial information availableChurnZero
No trial information availableRatings
Meets Requirements
9.2
21
9.1
1,104
Ease of Use
9.3
22
8.5
1,109
Ease of Setup
8.5
10
7.8
465
Ease of Admin
8.8
8
8.4
456
Quality of Support
9.7
21
9.6
1,027
Has the product been a good partner in doing business?
10.0
7
9.6
461
Product Direction (% positive)
10.0
19
9.4
1,040
Features by Category
Customer Information
9.6
13
8.9
869
|
Verified
9.4
13
9.2
854
|
Verified
9.3
12
8.9
847
|
Verified
9.0
12
8.7
806
|
Verified
8.2
13
9.2
868
|
Verified
8.6
14
8.7
790
|
Verified
9.1
11
8.6
692
|
Verified
Predictions
9.1
13
8.7
834
|
Verified
9.2
12
7.9
615
|
Verified
9.1
11
8.7
705
|
Verified
Feature Not Available
7.7
517
|
Verified
Platform
8.3
14
8.6
858
|
Verified
8.2
14
8.6
764
|
Verified
8.7
14
8.6
745
|
Verified
8.5
12
8.7
778
|
Verified
8.8
12
8.9
843
|
Verified
8.2
13
8.6
810
|
Verified
8.7
13
9.0
777
|
Verified
9.5
11
9.1
714
|
Verified
9.0
14
9.2
834
|
Verified
9.4
14
9.1
793
|
Verified
Generative AI
Feature Not Available
7.8
200
Feature Not Available
7.9
199
User Analysis
Not enough data
8.8
109
Not enough data
8.8
117
User Support
Not enough data
9.2
122
Not enough data
7.9
60
Not enough data
8.7
85
Walkthrough Type
Not enough data
8.0
82
Not enough data
8.2
76
Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sales Team
Not enough data
8.3
62
Not enough data
8.5
61
Not enough data
8.7
75
Intelligence
Not enough data
8.4
68
Not enough data
7.6
62
Not enough data
8.3
61
Mapping
Not enough data
8.0
60
Not enough data
8.3
64
Platform Basics
Not enough data
8.6
112
Not enough data
8.8
114
Not enough data
8.7
101
Not enough data
8.4
96
Not enough data
8.6
109
Platform Basics
Not enough data
8.6
128
Not enough data
8.7
134
Platform Data
Not enough data
8.6
138
Not enough data
8.4
130
Not enough data
9.0
147
Not enough data
8.6
131
Platform Additional Functionality
Not enough data
8.8
130
Not enough data
8.8
138
Not enough data
8.9
136
Analytics
Not enough data
8.9
182
Not enough data
8.8
164
Not enough data
8.5
128
Not enough data
7.8
101
Customization
Not enough data
8.5
130
Not enough data
7.7
92
Not enough data
8.3
91
Not enough data
8.2
98
Generative AI
Feature Not Available
8.2
67
Feature Not Available
8.2
66
Onboarding Setup
Not enough data
9.0
257
Not enough data
8.6
246
Not enough data
8.7
226
Project Tracking
Not enough data
9.0
232
Not enough data
8.8
222
Not enough data
8.6
218
Not enough data
8.9
261
Not enough data
8.8
224
Customer Engagement
Not enough data
8.5
218
Not enough data
8.9
239
Not enough data
8.3
199
Not enough data
8.9
235
Not enough data
8.7
225
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Predictions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Churn360 and ChurnZero are categorized as Customer Journey Analytics, Customer Journey Mapping, Customer Revenue Optimization, Digital Adoption Platform, Experience Management, and Customer Success
Unique Categories
Churn360 is categorized as Customer Data Platform (CDP), Proactive Customer Retention, and Product Analytics
ChurnZero is categorized as Client Onboarding
Reviews
Reviewers' Company Size
Churn360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ChurnZero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
41.0%
Information Technology and Services
10.3%
Accounting
7.7%
Marketing and Advertising
5.1%
Hospital & Health Care
5.1%
Other
30.8%
Computer Software
36.6%
Information Technology and Services
15.9%
Marketing and Advertising
5.5%
Computer & Network Security
3.6%
Financial Services
2.4%
Other
36.0%
Most Helpful Reviews
Churn360
Most Helpful Favorable Review
Amith P.
Verified User in Financial Services
Churn360 integrates well with other apps. Its very easy to use once you have a decent command of segmentation.
Most Helpful Critical Review
ChurnZero
Most Helpful Favorable Review
Pete P.
Verified User in Marketing and Advertising
First a summary - Our company, HomeActions, LLC, signed up for ChurnZero on January 20, 2017. I cannot say enough about how impressed we are with this company and how many benefits we now enjoy using their integrated platform. As a Customer Success...
Most Helpful Critical Review
Verified User in Information Technology and Services
Onboarding and implementation was not great. The UI experience could be improved. We need best practices guides for how to set-up the best journey or play. Our CSM is unable to share those details and walk us through the process
Amith P.
Verified User in Financial Services
Churn360 integrates well with other apps. Its very easy to use once you have a decent command of segmentation.
Pete P.
Verified User in Marketing and Advertising
First a summary - Our company, HomeActions, LLC, signed up for ChurnZero on January 20, 2017. I cannot say enough about how impressed we are with this company and how many benefits we now enjoy using their integrated platform. As a Customer Success...
Verified User in Information Technology and Services
Onboarding and implementation was not great. The UI experience could be improved. We need best practices guides for how to set-up the best journey or play. Our CSM is unable to share those details and walk us through the process
Discussions
Churn360 has no discussions with answers
Does ChurnZero have a Customer Success blog?
2 comments
Official Response from ChurnZero
Yes, we do. We publish new content at least once a week. Please find our blog here- https://churnzero.net/blog/Read more
What other products does ChurnZero integrate with?
1 comment
Official Response from ChurnZero
ChurnZero's list of partner integrations is continually growing. Please see the current list here. https://churnzero.net/#integrations Read more
Are you hiring?
1 comment
Official Response from ChurnZero
Yes, ChurnZero is hiring. Please check out our current job openings here. https://churnzero.net/careers/Read more
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