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At a Glance
ChatBot
ChatBot
Star Rating
(21)4.4 out of 5
Market Segments
Small-Business (50.0% of reviews)
Information
Entry-Level Pricing
$50 per month
Browse all 4 pricing plans
Chatfuel
Chatfuel
Star Rating
(45)4.4 out of 5
Market Segments
Small-Business (86.0% of reviews)
Information
Entry-Level Pricing
Free Trial
Browse all 3 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that Chatfuel excels in its customization interface, allowing for a more tailored experience, while ChatBot's interface is noted to be slightly less intuitive, making it harder for some users to navigate.
  • Reviewers mention that ChatBot offers superior quality of support, with a G2 rating of 9.1 compared to Chatfuel's 8.4, indicating that users feel more supported when issues arise.
  • G2 users highlight that Chatfuel's drip sequences feature is particularly effective for engaging users over time, whereas ChatBot's capabilities in this area are seen as less robust.
  • Users on G2 report that ChatBot has a better product direction with a perfect score of 10.0, suggesting that users feel more confident in the future development of the software compared to Chatfuel's 8.6.
  • Reviewers say that Chatfuel's AI capabilities, particularly in AI text generation, are impressive, but ChatBot's performance in AI text summarization is noted to be more effective, providing clearer insights for users.
  • Users report that Chatfuel is favored for targeting and lead gathering, scoring 9.7 in both areas, while ChatBot's performance in these metrics is seen as adequate but not as strong, leading to a preference for Chatfuel among small businesses.
Featured Products
Pricing
Entry-Level Pricing
ChatBot
Starter
$50
per month
Browse all 4 pricing plans
Chatfuel
Start 7-day free trial
Free Trial
Browse all 3 pricing plans
Free Trial
ChatBot
Free Trial is available
Chatfuel
Free Trial is available
Ratings
Meets Requirements
9.3
18
8.9
36
Ease of Use
9.3
18
9.0
36
Ease of Setup
8.5
10
8.3
25
Ease of Admin
8.7
10
9.0
24
Quality of Support
9.1
17
8.4
31
Has the product been a good partner in doing business?
9.4
8
9.2
22
Product Direction (% positive)
10.0
17
8.6
34
Features by Category
Conversational MarketingHide 14 FeaturesShow 14 Features
Not enough data
8.9
70
Messenger
Not enough data
9.0
7
|
Verified
Not enough data
9.2
6
|
Verified
Not enough data
8.9
6
|
Verified
Not enough data
9.0
7
|
Verified
Channels
Not enough data
8.8
7
|
Verified
Not enough data
8.6
6
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
9.7
6
|
Verified
Not enough data
9.2
6
Not enough data
7.8
6
|
Verified
Not enough data
9.7
6
|
Verified
Not enough data
8.3
7
|
Verified
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Categories
Categories
Shared Categories
ChatBot
ChatBot
Chatfuel
Chatfuel
ChatBot and Chatfuel are categorized as Bot Platforms
Unique Categories
ChatBot
ChatBot is categorized as Chatbots and AI Chatbots
Chatfuel
Chatfuel is categorized as Conversational Marketing
Reviews
Reviewers' Company Size
ChatBot
ChatBot
Small-Business(50 or fewer emp.)
50.0%
Mid-Market(51-1000 emp.)
30.0%
Enterprise(> 1000 emp.)
20.0%
Chatfuel
Chatfuel
Small-Business(50 or fewer emp.)
86.0%
Mid-Market(51-1000 emp.)
11.6%
Enterprise(> 1000 emp.)
2.3%
Reviewers' Industry
ChatBot
ChatBot
Information Technology and Services
20.0%
Retail
15.0%
Internet
15.0%
Financial Services
15.0%
Consumer Services
10.0%
Other
25.0%
Chatfuel
Chatfuel
Marketing and Advertising
23.3%
Information Technology and Services
14.0%
Non-Profit Organization Management
7.0%
Government Administration
4.7%
Financial Services
4.7%
Other
46.5%
Most Helpful Reviews
ChatBot
ChatBot
Most Helpful Favorable Review
Verified User
G
Verified User in Consumer Services

Chatbot is an easy way to set up a bot that can answer customer's questions, give information about your business, get customer information such as emails and phone numbers. Easy integration with you landing page and facebook.

Most Helpful Critical Review
Sameer G.
SG
Sameer G.
Verified User in Consumer Services

Expensive compared to other better alternatives; for live chat, you have to buy a separate live-chat subscription which is costly too.

Chatfuel
Chatfuel
Most Helpful Favorable Review
Rainee T.
RT
Rainee T.
Verified User in Renewables & Environment

In my work, I wear a lot of different hats and, while I like to learn, some subjects take longer than I have to give. One of those, it turns out, is learning how to code a Facebook Messenger bot. I needed something free and easy to use -- Chatfuel was...

Most Helpful Critical Review
Felix B.
FB
Felix B.
Verified User in Consumer Goods

The Chatfuel pricing structure. The reason I am writing this review is to make it visible that Chatfuel will automatically increase your plan each month by default as your amount of "subscribers" increases. What I didn't understand was that ALL...

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Discussions
ChatBot
ChatBot Discussions
Monty the Mongoose crying
ChatBot has no discussions with answers
Chatfuel
Chatfuel Discussions
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