Compare CEX.IO and Kraken 
- Users report that Kraken excels in its user interface, with a star rating of 4.1, making it more intuitive for small-business users compared to CEX.IO's 3.1 rating.
- Reviewers mention that Kraken has a higher score in "Quality of Support" at 7.0, while CEX.IO falls short with a score of 5.2, indicating that Kraken users feel more supported in their trading activities.
- G2 users highlight that Kraken's "Ease of Setup" is rated at 8.3, suggesting a smoother onboarding process, whereas CEX.IO lacks this clarity, leaving users with a less favorable experience.
- Users on G2 report that Kraken has a better "Meets Requirements" score of 8.6, indicating that it aligns more closely with user needs compared to CEX.IO's score of 6.8.
- Reviewers say that Kraken's product direction is viewed more positively at 5.6, suggesting a clearer vision for future updates and features, while CEX.IO's score of 4.5 indicates some uncertainty among its users.
- Users mention that Kraken is particularly strong in catering to small businesses, with 70% of reviews coming from this segment, while CEX.IO has an even higher 89.3% focus on small businesses, but with a lower overall satisfaction rating.
Cex.io Exchange is a transparent Exchange that alone raise it up above it's counterparts.it's shows a high level of Openness. It's security is high too. What more can I want from an exchange? Cex.io is my best exchange.
The support isnโt really great, Iโve tried to withdraw money to my MasterCard card and it fails, the support was not helpful and I had to switch to a Visa card to be able to achieve that
The platform has a variety of crypto tokens to select, giving a client more options. The platform also offers high-level security through a well-organized and systematic verification process with a two-factor authenticator (2FA) security feature.
How difficult it is to get someone from customer service to help.
Cex.io Exchange is a transparent Exchange that alone raise it up above it's counterparts.it's shows a high level of Openness. It's security is high too. What more can I want from an exchange? Cex.io is my best exchange.
The platform has a variety of crypto tokens to select, giving a client more options. The platform also offers high-level security through a well-organized and systematic verification process with a two-factor authenticator (2FA) security feature.
The support isnโt really great, Iโve tried to withdraw money to my MasterCard card and it fails, the support was not helpful and I had to switch to a Visa card to be able to achieve that
How difficult it is to get someone from customer service to help.
