# Capsule CRM, HubSpot Sales Hub vs Dynamics 365 Sales Comparison

| | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.4 out of 5 | 3.8 out of 5 | 
| **Total Reviews** | 509 | 13,893 | 1,623 | 
| **Largest Market Segment** | Small-Business (93.1% of reviews) | Small-Business (60.8% of reviews) | Mid-Market (39.5% of reviews) | 
| **Entry Level Price** | $0.00 2 Users Per Month | $0.00 | $210/month per user | 

---
## Top Pros & Cons

### Capsule CRM

Pros:
- Ease of Use (94 reviews)
- Customer Support (47 reviews)

Cons:
- Missing Features (20 reviews)
- Limited Customization (15 reviews)

### HubSpot Sales Hub

Pros:
- Ease of Use (1216 reviews)
- Features (702 reviews)

Cons:
- Missing Features (435 reviews)
- Limited Features (409 reviews)

### Dynamics 365 Sales

Pros:
- Ease of Use (21 reviews)
- Integrations (11 reviews)

Cons:
- Learning Curve (13 reviews)
- Complexity (8 reviews)

---
## Ratings Comparison
| Rating | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
  | **Meets Requirements** | 9.0 (422 reviews) | 8.6 (10090 reviews) | 8.1 (1295 reviews) | 
  | **Ease of Use** | 9.4 (447 reviews) | 8.7 (10983 reviews) | 7.5 (1301 reviews) | 
  | **Ease of Setup** | 9.3 (330 reviews) | 8.3 (4944 reviews) | 7.2 (421 reviews) | 
  | **Ease of Admin** | 9.4 (184 reviews) | 8.6 (3174 reviews) | 7.6 (386 reviews) | 
  | **Quality of Support** | 9.4 (369 reviews) | 8.6 (9089 reviews) | 7.5 (1136 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (178 reviews) | 8.7 (3126 reviews) | 7.8 (381 reviews) | 
  | **Product Direction (% positive)** | 9.3 (416 reviews) | 8.7 (9633 reviews) | 6.3 (1269 reviews) | 

---
## Pricing

### Capsule CRM

#### Entry-Level Pricing

Plan: Free

Price: $0.00 2 Users Per Month

Description: Our free CRM to help you get started with basic features for up to 2 users.

Key Features:
- 250 Contacts
- 25 Custom Fields
- 10 AI Content Assists

[Browse all 5 editions](https://www.g2.com/products/capsule-crm/pricing)

#### Free Trial

Yes

### HubSpot Sales Hub

#### Entry-Level Pricing

Plan: Free HubSpot CRM

Price: $0.00

Description: A foundational CRM that helps businesses organize their interactions, and create great experiences for their customers.

Key Features:
- Contact management
- Contact website activity
- Companies

[Browse all 4 editions](https://www.g2.com/products/hubspot-sales-hub/pricing)

#### Free Trial

Yes

### Dynamics 365 Sales

#### Entry-Level Pricing

Plan: Dynamics 365 Plan

Price: $210 /month per user

Description: Get full use of all applications in one comprehensive, cost-efficient option.


[Browse all 3 editions](https://www.g2.com/products/dynamics-365-sales/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Capsule CRM** | 8.0/10 | 402 |
| **HubSpot Sales Hub** | 8.0/10 | 7661 |
| **Dynamics 365 Sales** | 7.9/10 | 1205 |

#### Sales Force Automation

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Contact & Account Management** | 9.1 (353 reviews) ✓ Verified | 8.7 (6182 reviews) ✓ Verified | 8.1 (967 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | Feature Not Available | Feature Not Available | 7.9 (679 reviews) ✓ Verified | 
| **Opportunity & Pipeline Mgmt.** | 8.9 (345 reviews) ✓ Verified | 8.6 (6061 reviews) ✓ Verified | 7.9 (909 reviews) ✓ Verified | 
| **Task / Activity Management** | 9.1 (356 reviews) ✓ Verified | 8.6 (6213 reviews) ✓ Verified | 7.8 (973 reviews) ✓ Verified | 
| **Territory & Quota Management** | 7.4 (269 reviews) | 7.8 (4202 reviews) ✓ Verified | 7.6 (736 reviews) ✓ Verified | 
| **Desktop Integration** | 8.4 (308 reviews) ✓ Verified | 8.5 (5097 reviews) ✓ Verified | 7.9 (871 reviews) ✓ Verified | 
| **Product & Price List Management** | 7.4 (266 reviews) | 7.8 (3264 reviews) ✓ Verified | 7.6 (730 reviews) ✓ Verified | 
| **Quote & Order Management** | 7.4 (260 reviews) | 7.8 (3173 reviews) ✓ Verified | 7.8 (723 reviews) ✓ Verified | 
| **Customer Contract Management** | 8.2 (290 reviews) ✓ Verified | 8.2 (2468 reviews) | 8.0 (768 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Email Marketing** | 7.8 (287 reviews) | 8.7 (5431 reviews) ✓ Verified | 7.6 (754 reviews) ✓ Verified | 
| **Campaign Management** | Feature Not Available | 8.5 (5066 reviews) ✓ Verified | 7.5 (732 reviews) ✓ Verified | 
| **Lead Management** | 8.8 (313 reviews) ✓ Verified | 8.7 (5273 reviews) ✓ Verified | 7.9 (824 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | Feature Not Available | 8.1 (4453 reviews) ✓ Verified | 7.6 (642 reviews) ✓ Verified | 

#### Customer Support

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Case Management** | 8.6 (299 reviews) ✓ Verified | 8.3 (3637 reviews) ✓ Verified | 8.0 (708 reviews) ✓ Verified | 
| **Customer Support Portal** | 8.3 (281 reviews) | 8.1 (2466 reviews) | 7.8 (672 reviews) ✓ Verified | 
| **Knowledge Base** | 8.4 (285 reviews) | 8.4 (3306 reviews) ✓ Verified | 7.9 (694 reviews) ✓ Verified | 
| **Call Center Features** | 7.4 (256 reviews) | 8.0 (3283 reviews) ✓ Verified | 7.7 (603 reviews) ✓ Verified | 
| **Support Analytics** | 7.9 (253 reviews) | 8.3 (3511 reviews) ✓ Verified | 7.9 (630 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Reporting** | 8.0 (296 reviews) ✓ Verified | 8.2 (5861 reviews) ✓ Verified | 7.9 (897 reviews) ✓ Verified | 
| **Dashboards** | 8.5 (302 reviews) ✓ Verified | 8.4 (6169 reviews) ✓ Verified | 7.9 (946 reviews) ✓ Verified | 
| **Forecasting** | 7.9 (274 reviews) ✓ Verified | 8.0 (4302 reviews) ✓ Verified | 7.7 (784 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Social Collaboration Features** | 7.4 (255 reviews) ✓ Verified | 8.0 (3812 reviews) ✓ Verified | 7.5 (556 reviews) ✓ Verified | 
| **Social Network Integration** | Feature Not Available | 8.1 (2462 reviews) ✓ Verified | 7.6 (550 reviews) ✓ Verified | 
| **Mobile User Support** | 8.3 (269 reviews) ✓ Verified | 7.7 (4134 reviews) ✓ Verified | 7.4 (621 reviews) ✓ Verified | 

#### Platform

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Customization** | 8.3 (287 reviews) ✓ Verified | 8.0 (2964 reviews) ✓ Verified | 8.1 (294 reviews) ✓ Verified | 
| **Workflow Capability** | 8.4 (281 reviews) ✓ Verified | 8.3 (2613 reviews) ✓ Verified | 8.1 (310 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.6 (282 reviews) ✓ Verified | 8.5 (2989 reviews) ✓ Verified | 8.2 (303 reviews) ✓ Verified | 
| **Internationalization** | 7.5 (244 reviews) ✓ Verified | 8.1 (2281 reviews) ✓ Verified | 7.9 (228 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 6.7 (228 reviews) ✓ Verified | 7.5 (1976 reviews) | 7.9 (250 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 7.5 (256 reviews) ✓ Verified | 8.0 (2585 reviews) ✓ Verified | 7.9 (278 reviews) ✓ Verified | 
| **Performance and Reliability** | 9.4 (287 reviews) ✓ Verified | 8.6 (3035 reviews) ✓ Verified | 7.7 (293 reviews) ✓ Verified | 
| **Output Document Generation** | 7.4 (247 reviews) | 8.0 (1668 reviews) | 7.8 (255 reviews) ✓ Verified | 

#### Integration

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Data Import & Export Tools** | 8.2 (267 reviews) ✓ Verified | 8.4 (2271 reviews) ✓ Verified | 7.9 (298 reviews) ✓ Verified | 
| **Integration APIs** | 7.9 (261 reviews) ✓ Verified | 8.2 (2401 reviews) ✓ Verified | 7.8 (235 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 7.7 (243 reviews) ✓ Verified | 8.2 (2253 reviews) ✓ Verified | 7.6 (240 reviews) ✓ Verified | 

#### Generative AI

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **AI Text Generation** | 6.8 (221 reviews) | 7.4 (694 reviews) | 7.9 (18 reviews) | 

#### Agentic AI - CRM

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.2 (24 reviews) | 7.2 (221 reviews) | 8.3 (5 reviews) | 
| **Multi-step Planning** | 8.3 (19 reviews) | 7.2 (215 reviews) | 7.7 (5 reviews) | 
| **Cross-system Integration** | 7.8 (20 reviews) | 7.4 (225 reviews) | 8.3 (9 reviews) | 
| **Adaptive Learning** | 7.9 (20 reviews) | 7.1 (216 reviews) | 9.0 (5 reviews) | 
| **Natural Language Interaction** | 7.3 (20 reviews) | 7.0 (222 reviews) | 8.3 (5 reviews) | 
| **Proactive Assistance** | 8.0 (20 reviews) | 7.1 (218 reviews) | 9.0 (5 reviews) | 
| **Decision Making** | 7.6 (20 reviews) | 7.2 (216 reviews) | 9.0 (5 reviews) | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Capsule CRM** | N/A | N/A |
| **HubSpot Sales Hub** | N/A | N/A |
| **Dynamics 365 Sales** | N/A | N/A |

#### Lead Generation

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Capsule CRM** | N/A | N/A |
| **HubSpot Sales Hub** | 8.4/10 | 840 |
| **Dynamics 365 Sales** | N/A | N/A |

#### Lead Facilitation

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Customer-facing Chatbot** | Not enough data | 8.4 (526 reviews) | Not enough data | 
| **Lead Qualification** | Not enough data | 8.6 (623 reviews) | Not enough data | 
| **Lead Follow-up** | Not enough data | 8.9 (651 reviews) | Not enough data | 
| **Meeting Scheduling ** | Not enough data | 8.9 (657 reviews) | Not enough data | 

#### Organization

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | 8.9 (678 reviews) | Not enough data | 
| **Data Entry** | Not enough data | 8.8 (667 reviews) | Not enough data | 
| **Integrations / APIs** | Not enough data | 8.6 (603 reviews) | Not enough data | 

#### Performance Analysis

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Coaching ** | Not enough data | 8.3 (555 reviews) | Not enough data | 
| **Peformance Tracking** | Not enough data | 8.8 (668 reviews) | Not enough data | 

#### Sales Analysis

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **ROI Forecasting ** | Not enough data | Feature Not Available | Not enough data | 
| **Sales Forecasting ** | Not enough data | 8.7 (620 reviews) | Not enough data | 

#### Generative AI

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.1 (156 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 8.3 (155 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (20 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 8.1 (20 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.2 (20 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 8.1 (20 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 8.1 (20 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 8.1 (20 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 8.3 (20 reviews) | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Capsule CRM** | N/A | N/A |
| **HubSpot Sales Hub** | 8.0/10 | 1888 |
| **Dynamics 365 Sales** | N/A | N/A |

#### Integrated Workflows

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Task Management** | Not enough data | 8.8 (1640 reviews) | Not enough data | 
| **Email Tracking/Automation** | Not enough data | 9.0 (1691 reviews) | Not enough data | 
| **Calls and Voice** | Not enough data | 8.3 (1440 reviews) | Not enough data | 
| **Other Outreach Options ** | Not enough data | 8.2 (1336 reviews) | Not enough data | 
| **CRM Integration** | Not enough data | 8.8 (1528 reviews) | Not enough data | 
| **Calendar** | Not enough data | 8.7 (1390 reviews) | Not enough data | 
| **Shared Records** | Not enough data | 8.5 (1302 reviews) | Not enough data | 

#### Repeatability and Reportability

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Content Management** | Not enough data | 8.6 (1478 reviews) | Not enough data | 
| **Workflow Management** | Not enough data | 8.7 (1551 reviews) | Not enough data | 
| **Workflow Performance** | Not enough data | 8.6 (1522 reviews) | Not enough data | 
| **Sales Coaching and Insights** | Not enough data | 8.1 (1393 reviews) | Not enough data | 
| **Gamification** | Not enough data | Feature Not Available | Not enough data | 

#### AI and Automation

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Lead Prioritization** | Not enough data | 8.2 (1246 reviews) | Not enough data | 
| **Lead Scoring** | Not enough data | 8.1 (1211 reviews) | Not enough data | 
| **Best Time of Day Scheduling** | Not enough data | 8.1 (1203 reviews) | Not enough data | 
| **Buyer Intelligence** | Not enough data | 7.8 (1083 reviews) | Not enough data | 
| **Machine Learning** | Not enough data | 7.7 (1030 reviews) | Not enough data | 

#### Generative AI

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (495 reviews) | Not enough data | 

#### Agentic AI - Sales Engagement

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.0 (181 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 7.1 (181 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 7.2 (182 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 7.3 (181 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 7.1 (182 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 7.2 (182 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 7.2 (184 reviews) | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Capsule CRM** | N/A | N/A |
| **HubSpot Sales Hub** | 7.7/10 | 386 |
| **Dynamics 365 Sales** | N/A | N/A |

#### Call Analytics

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Call Recording** | Not enough data | 8.2 (303 reviews) | Not enough data | 
| **Machine Learning** | Not enough data | 7.9 (269 reviews) | Not enough data | 
| **Call Analysis** | Not enough data | 8.0 (278 reviews) | Not enough data | 
| **Lead Qualification** | Not enough data | Feature Not Available | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Customer Scoring** | Not enough data | Feature Not Available | Not enough data | 
| **Speech-to-Text** | Not enough data | 7.5 (243 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | 7.6 (111 reviews) | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (25 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 7.5 (26 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 7.8 (26 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 7.3 (25 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 7.7 (24 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 7.3 (24 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 7.5 (25 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Capsule CRM** | N/A | N/A |
| **HubSpot Sales Hub** | 8.5/10 | 12 |
| **Dynamics 365 Sales** | N/A | N/A |

#### Responses

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Personalization** | Not enough data | 8.5 (11 reviews) | Not enough data | 
| **Route To Human** | Not enough data | 8.6 (11 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | 7.7 (11 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | 8.8 (10 reviews) | Not enough data | 
| **Customer Interaction Automation** | Not enough data | 9.2 (10 reviews) | Not enough data | 
| **Lead Generation** | Not enough data | 8.8 (10 reviews) | Not enough data | 
| **Document Processing** | Not enough data | 8.5 (10 reviews) | Not enough data | 
| **Feedback Collection** | Not enough data | 8.9 (9 reviews) | Not enough data | 

#### Platform

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Conversation Editor** | Not enough data | 8.3 (11 reviews) | Not enough data | 
| **Integration** | Not enough data | 8.3 (11 reviews) | Not enough data | 
| **Human-In-The-Loop** | Not enough data | 9.0 (10 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | 7.8 (10 reviews) | Not enough data | 
| **Adaptive Responses** | Not enough data | 8.0 (10 reviews) | Not enough data | 
| **Task Execution** | Not enough data | 8.0 (10 reviews) | Not enough data | 
| **Problem Solving** | Not enough data | 7.8 (10 reviews) | Not enough data | 

#### Generative AI

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 9.2 (10 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 8.9 (11 reviews) | Not enough data | 

### Business Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Capsule CRM** | N/A | N/A |
| **HubSpot Sales Hub** | 8.4/10 | 771 |
| **Dynamics 365 Sales** | N/A | N/A |

#### Integrations

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **MS Teams Integration** | Not enough data | 8.3 (523 reviews) | Not enough data | 
| **Email Integration** | Not enough data | 9.0 (720 reviews) | Not enough data | 
| **Zoom Integration** | Not enough data | 8.3 (588 reviews) | Not enough data | 
| **Google Meet Integration** | Not enough data | 8.4 (577 reviews) | Not enough data | 
| **Salesforce Integration** | Not enough data | 7.7 (487 reviews) | Not enough data | 

#### Branding & Customizatio

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Custom Booking Page** | Not enough data | 8.6 (627 reviews) | Not enough data | 
| **Personalized Links** | Not enough data | 8.7 (647 reviews) | Not enough data | 
| **Personalized Web Embed** | Not enough data | 8.4 (568 reviews) | Not enough data | 

#### Automatic Rules & Configurations

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Set Working Hours** | Not enough data | 8.7 (621 reviews) | Not enough data | 
| **Automatic Updates** | Not enough data | 8.9 (630 reviews) | Not enough data | 
| **Buffer Times** | Not enough data | 8.5 (588 reviews) | Not enough data | 

#### Agentic AI - Business Scheduling

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (48 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 7.6 (47 reviews) | Not enough data | 

### Visitor Identification

| Product | Score | Reviews |
|---|---|---|
| **Capsule CRM** | N/A | N/A |
| **HubSpot Sales Hub** | 6.1/10 | 17 |
| **Dynamics 365 Sales** | N/A | N/A |

#### Agentic AI - Visitor Identification

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | 6.0 (17 reviews) | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Capsule CRM** | N/A | N/A |
| **HubSpot Sales Hub** | 8.0/10 | 1389 |
| **Dynamics 365 Sales** | N/A | N/A |

#### Agentic AI - Sales Performance Management

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.6 (82 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 6.8 (82 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 6.6 (82 reviews) | Not enough data | 

#### Incentives

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Badges** | Not enough data | 7.9 (770 reviews) | Not enough data | 
| **Triggers** | Not enough data | 8.1 (848 reviews) ✓ Verified | Not enough data | 
| **Commission Calculator** | Not enough data | 7.5 (719 reviews) ✓ Verified | Not enough data | 
| **Leaderboards** | Not enough data | 8.3 (944 reviews) | Not enough data | 

#### Personalization

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Profiles** | Not enough data | 8.4 (967 reviews) | Not enough data | 
| **Custom Reports** | Not enough data | 8.5 (1101 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | Not enough data | 8.8 (1199 reviews) ✓ Verified | Not enough data | 
| **Goal Setting** | Not enough data | 8.5 (991 reviews) ✓ Verified | Not enough data | 

#### Administrative

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Integration** | Not enough data | 8.6 (1022 reviews) ✓ Verified | Not enough data | 
| **Employee Structure** | Not enough data | 8.4 (903 reviews) ✓ Verified | Not enough data | 
| **Behavior Monitoring** | Not enough data | 8.3 (857 reviews) | Not enough data | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Capsule CRM** | N/A | N/A |
| **HubSpot Sales Hub** | 7.8/10 | 2526 |
| **Dynamics 365 Sales** | N/A | N/A |

#### Agentic AI - Email Tracking

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.9 (119 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 6.9 (119 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 7.0 (119 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 6.9 (119 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 6.9 (118 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 6.8 (119 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 7.0 (120 reviews) | Not enough data | 

#### Analytics

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Open Rates** | Not enough data | 8.7 (2097 reviews) | Not enough data | 
| **Link Activity** | Not enough data | 8.8 (2082 reviews) | Not enough data | 
| **Attachment Activity** | Not enough data | Feature Not Available | Not enough data | 

#### Customizations

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Email Platform Integration** | Not enough data | 8.8 (2135 reviews) | Not enough data | 
| **Email Scheduling** | Not enough data | 8.9 (2135 reviews) | Not enough data | 
| **Notifications** | Not enough data | 8.8 (2231 reviews) | Not enough data | 
| **Email Categorization** | Not enough data | Feature Not Available | Not enough data | 
| **Templates** | Not enough data | 8.9 (2211 reviews) | Not enough data | 

#### Generative AI

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (485 reviews) | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Capsule CRM** | N/A | N/A |
| **HubSpot Sales Hub** | 8.0/10 | 1861 |
| **Dynamics 365 Sales** | 8.6/10 | 23 |

#### Agentic AI - Sales Analytics

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.0 (107 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 7.1 (105 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 7.3 (103 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 7.3 (105 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 7.2 (104 reviews) | Not enough data | 

#### Data Sourcing

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Data Sourcing** | Not enough data | 8.3 (1357 reviews) | 8.7 (22 reviews) | 
| **Exporting & Sharing Data** | Not enough data | 8.4 (1426 reviews) | 8.4 (22 reviews) | 
| **Multi-Device Data Visualization** | Not enough data | 8.2 (1290 reviews) | 8.3 (21 reviews) | 
| **Interactive Dashboards** | Not enough data | 8.6 (1546 reviews) | 8.2 (22 reviews) | 
| **Data Segmentation** | Not enough data | 8.4 (1388 reviews) | 8.7 (21 reviews) | 

#### Predictive Analytics

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Lead Scoring** | Not enough data | 8.1 (1346 reviews) | 8.7 (21 reviews) | 
| **Opportunity Scoring** | Not enough data | 8.2 (1302 reviews) | 8.7 (20 reviews) | 
| **Risk Analysis** | Not enough data | 7.8 (1131 reviews) | 8.4 (20 reviews) | 
| **Live Forecasting** | Not enough data | 7.9 (1263 reviews) | 8.4 (20 reviews) | 

#### Sales Management

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Live Pipeline Management** | Not enough data | 8.8 (1553 reviews) | 8.8 (21 reviews) | 
| **Sales Gamification** | Not enough data | 7.9 (1245 reviews) | 8.8 (20 reviews) | 
| **Account-Based Analytics** | Not enough data | 8.4 (1408 reviews) | 8.4 (21 reviews) | 
| **Activity Tracking** | Not enough data | 8.9 (1622 reviews) | 8.7 (21 reviews) | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Capsule CRM** | N/A | N/A |
| **HubSpot Sales Hub** | 8.3/10 | 1507 |
| **Dynamics 365 Sales** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (63 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 7.1 (61 reviews) | Not enough data | 

#### Calling

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Record Calls** | Not enough data | 8.6 (1190 reviews) | Not enough data | 
| **Generate Location** | Not enough data | 8.1 (981 reviews) | Not enough data | 
| **Call Types** | Not enough data | 8.6 (1149 reviews) | Not enough data | 
| **Click-to-Call** | Not enough data | 8.7 (1180 reviews) | Not enough data | 
| **Auto Dialer** | Not enough data | 7.9 (71 reviews) | Not enough data | 

#### Contacts

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Personalization** | Not enough data | 8.7 (1255 reviews) | Not enough data | 
| **Information Locater** | Not enough data | 8.4 (1099 reviews) | Not enough data | 
| **Record Prospect Data** | Not enough data | 8.6 (1158 reviews) | Not enough data | 

#### Insights

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Notes** | Not enough data | 9.0 (1345 reviews) | Not enough data | 
| **Daily Summary** | Not enough data | 8.7 (1186 reviews) | Not enough data | 
| **Automated Voicemails** | Not enough data | Feature Not Available | Not enough data | 
| **Automated Emails** | Not enough data | Feature Not Available | Not enough data | 
| **Sorts Prospects** | Not enough data | 8.4 (1090 reviews) | Not enough data | 
| **Automated Note Taking** | Not enough data | 7.6 (68 reviews) | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Capsule CRM** | N/A | N/A |
| **HubSpot Sales Hub** | N/A | N/A |
| **Dynamics 365 Sales** | 8.6/10 | 6 |

#### Agentic AI - Sales Coaching

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Training

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 8.9 (6 reviews) | 
| **Coaching Materials** | Not enough data | Not enough data | 8.6 (6 reviews) | 
| **Playbook Creation** | Not enough data | Not enough data | 7.5 (6 reviews) | 
| **Video Record** | Not enough data | Not enough data | 8.6 (6 reviews) | 

#### Feedback

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Review** | Not enough data | Not enough data | 8.9 (6 reviews) | 
| **Scorecard** | Not enough data | Not enough data | 8.9 (6 reviews) | 
| **Coaching Card** | Not enough data | Not enough data | 8.6 (6 reviews) | 
| **Leaderboard** | Not enough data | Not enough data | 9.2 (6 reviews) | 
| **Real-Time Updates** | Not enough data | Not enough data | 8.6 (6 reviews) | 
| **Notifications** | Not enough data | Not enough data | 8.6 (6 reviews) | 
| **Competition** | Not enough data | Not enough data | 8.6 (6 reviews) | 

#### Generative AI

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Sales Enablement

| Product | Score | Reviews |
|---|---|---|
| **Capsule CRM** | N/A | N/A |
| **HubSpot Sales Hub** | 7.7/10 | 1027 |
| **Dynamics 365 Sales** | N/A | N/A |

#### Agentic AI - Sales Enablement

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.9 (61 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 6.9 (60 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 6.8 (59 reviews) | Not enough data | 

#### Content Management

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Content Import** | Not enough data | 8.4 (804 reviews) | Not enough data | 
| **Content Creation** | Not enough data | Feature Not Available | Not enough data | 
| **Templates** | Not enough data | Feature Not Available | Not enough data | 
| **Advanced Search** | Not enough data | 8.2 (813 reviews) | Not enough data | 
| **Content Storage** | Not enough data | 8.3 (799 reviews) | Not enough data | 

#### Analytics

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Reporting** | Not enough data | 8.4 (884 reviews) | Not enough data | 
| **Alerts** | Not enough data | 8.4 (883 reviews) | Not enough data | 
| **Account-Based Engagement** | Not enough data | 8.4 (826 reviews) | Not enough data | 
| **Content Utilization** | Not enough data | 8.3 (800 reviews) | Not enough data | 

#### Learning Management - Sales Enablement

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Sales Training ** | Not enough data | 7.5 (38 reviews) | Not enough data | 
| **Sales Coaching** | Not enough data | 7.4 (38 reviews) | Not enough data | 
| **Sales Onboarding** | Not enough data | 7.7 (39 reviews) | Not enough data | 

#### Revenue Enablement - Sales Enablement

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Cross-Functional Alignment** | Not enough data | 7.3 (38 reviews) | Not enough data | 
| **AI and Automation** | Not enough data | 7.1 (39 reviews) | Not enough data | 
| **End-to-End Customer Journey Insights** | Not enough data | 7.4 (38 reviews) | Not enough data | 

### Insurance CRM

| Product | Score | Reviews |
|---|---|---|
| **Capsule CRM** | N/A | N/A |
| **HubSpot Sales Hub** | N/A | N/A |
| **Dynamics 365 Sales** | N/A | N/A |

#### Relationship Management - Insurance CRM

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Renewal Management** | Not enough data | Not enough data | Not enough data | 
| **Client Communication Tools** | Not enough data | Not enough data | Not enough data | 
| **Lead Tracking** | Not enough data | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | Not enough data | 
| **Winbacks** | Not enough data | Not enough data | Not enough data | 
| **Communication History** | Not enough data | Not enough data | Not enough data | 
| **Activity Management** | Not enough data | Not enough data | Not enough data | 
| **Reputation Management** | Not enough data | Not enough data | Not enough data | 

#### Follow up Automation - Insurance CRM

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Automated Follow-Ups** | Not enough data | Not enough data | Not enough data | 
| **Marketing Campaigns** | Not enough data | Not enough data | Not enough data | 

#### Document Management - Insurance CRM

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Documentation handling** | Not enough data | Not enough data | Not enough data | 

#### Integrations & Reports - Insurance CRM

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | Not enough data | 
| **Reporting & Analytics** | Not enough data | Not enough data | Not enough data | 

### Financial Services CRM

| Product | Score | Reviews |
|---|---|---|
| **Capsule CRM** | N/A | N/A |
| **HubSpot Sales Hub** | N/A | N/A |
| **Dynamics 365 Sales** | N/A | N/A |

#### Content

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Automation** | Not enough data | Not enough data | Not enough data | 

#### Platform Additional Functionality

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Pre-Built Connectors** | Not enough data | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | Not enough data | 
| **Cloud** | Not enough data | Not enough data | Not enough data | 
| **Mobility** | Not enough data | Not enough data | Not enough data | 
| **Messaging** | Not enough data | Not enough data | Not enough data | 

#### Platform Reporting and Analytics

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Reporting** | Not enough data | Not enough data | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | Not enough data | 

#### Customer Support

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Case Management** | Not enough data | Not enough data | Not enough data | 
| **Customer Support Portal** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 
| **Support Analytics** | Not enough data | Not enough data | Not enough data | 

#### Marketing Automation

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Campaign Management** | Not enough data | Not enough data | Not enough data | 
| **Lead Management** | Not enough data | Not enough data | Not enough data | 
| **Marketing Analytics** | Not enough data | Not enough data | Not enough data | 

#### Sales Force Automation

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Pipeline Management** | Not enough data | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | Not enough data | 
| **Product and Price List Management** | Not enough data | Not enough data | Not enough data | 
| **Quote and Order Management** | Not enough data | Not enough data | Not enough data | 
| **Contract Management** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Financial Services CRM

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Capsule CRM** | N/A | N/A |
| **HubSpot Sales Hub** | N/A | N/A |
| **Dynamics 365 Sales** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)

**Unique to Capsule CRM (2):** [Construction CRM Software](https://www.g2.com/categories/construction-crm), [Financial Services CRM Software](https://www.g2.com/categories/financial-services-crm)

**Unique to HubSpot Sales Hub (12):** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Sales Enablement Software](https://www.g2.com/categories/sales-enablement), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Visitor Identification Software](https://www.g2.com/categories/visitor-identification), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Insurance CRM Software](https://www.g2.com/categories/insurance-crm)

**Unique to Dynamics 365 Sales (2):** [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching)


---
## Reviewer Demographics

### By Company Size

| Segment | Capsule CRM | HubSpot Sales Hub | Dynamics 365 Sales | 
|---|---|---|---|
| **Small-Business** | 93.1% | 60.8% | 31.1% | 
| **Mid-Market** | 6.5% | 35.2% | 39.5% | 
| **Enterprise** | 0.4% | 4.0% | 29.4% | 

### By Industry

#### Capsule CRM

- **Consulting:** 9.2%
- **Information Technology and Services:** 7.8%
- **Marketing and Advertising:** 7.8%
- **Computer Software:** 5.1%
- **Financial Services:** 5.1%
- **Professional Training & Coaching:** 3.5%
- **Manufacturing:** 2.5%
- **Construction:** 2.3%
- **Events Services:** 2.3%
- **Education Management:** 2.1%
- **Other:** 52.4%

#### HubSpot Sales Hub

- **Computer Software:** 15.9%
- **Information Technology and Services:** 12.2%
- **Marketing and Advertising:** 9.9%
- **Financial Services:** 4.3%
- **Education Management:** 3.2%
- **Real Estate:** 2.7%
- **Internet:** 2.2%
- **Hospital & Health Care:** 1.8%
- **Health, Wellness and Fitness:** 1.6%
- **Staffing and Recruiting:** 1.6%
- **Other:** 44.5%

#### Dynamics 365 Sales

- **Information Technology and Services:** 12.7%
- **Computer Software:** 8.3%
- **Marketing and Advertising:** 3.9%
- **Retail:** 3.9%
- **Financial Services:** 3.9%
- **Accounting:** 2.8%
- **Non-Profit Organization Management:** 2.3%
- **Education Management:** 2.3%
- **Real Estate:** 2.3%
- **Insurance:** 2.3%
- **Other:** 55.3%

---
## Alternatives

### Alternatives to Capsule CRM

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25864 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3103 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2945 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1443 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1114 reviews)
- [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (945 reviews)
- [Agile CRM](https://www.g2.com/products/agile-crm/reviews) — 4.0/5 stars (368 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews)
- [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.3/5 stars (574 reviews)

### Alternatives to HubSpot Sales Hub

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25864 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9696 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2945 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews)
- [Salesmate](https://www.g2.com/products/salesmate/reviews) — 4.7/5 stars (118 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3574 reviews)
- [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) — 4.6/5 stars (864 reviews)
- [Salesflare](https://www.g2.com/products/salesflare/reviews) — 4.8/5 stars (299 reviews)
- [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) — 4.5/5 stars (9106 reviews)

### Alternatives to Dynamics 365 Sales

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25864 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14772 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3574 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3103 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2945 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1443 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (1002 reviews)
- [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (953 reviews)

---
## Top Discussions

### Capsule CRM

- Title: [What is Capsule CRM used for?](https://www.g2.com/discussions/what-is-capsule-crm-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "Capsule  is used for managing and optimizing customer relationships. It serves as a powerful tool for salespeople, marketers, and business owners to..."
- Title: [What are the top 5 CRM systems?](https://www.g2.com/discussions/capsule-crm-what-are-the-top-5-crm-systems) — 1 comment *(includes official response)*
  > **Top comment:** "Choosing the right CRM for your business is crucial as there is no one-size-fits-all solution. Each of the CRM systems mentioned comes with its own strengths..."
- Title: [What is CRM database software?](https://www.g2.com/discussions/what-is-crm-database-software) — 1 comment *(includes official response)*
  > **Top comment:** "CRM (Customer Relationship Management) database software is a specialized application or system that is designed to store and manage customer-related data..."
- Title: [What is a case in Capsule CRM?](https://www.g2.com/discussions/what-is-a-case-in-capsule-crm) — 1 comment *(includes official response)*
  > **Top comment:** "In Capsule, a "case" has been renamed to a "project." A project in Capsule refers to a structured and organized way to manage and track specific work or..."
- Title: [What are the features of CRM software?](https://www.g2.com/discussions/capsule-crm-what-are-the-features-of-crm-software) — 1 comment *(includes official response)*
  > **Top comment:** "CRM (Customer Relationship Management) software comes with a wide range of features designed to help businesses manage and optimize their customer..."

### HubSpot Sales Hub

- Title: [Can I automate multiple scheduled sales email sends based on the suggested optimized send times?](https://www.g2.com/discussions/can-i-automate-multiple-scheduled-sales-email-sends-based-on-the-suggested-optimized-send-times) — 6 comments, 1 upvote
  > **Top comment:** "Yes, you can schedule automated emails at suggested optimized times. You can send single emails or sequences."
- Title: [What is HubSpot Sales Hub used for?](https://www.g2.com/discussions/what-is-hubspot-sales-hub-used-for) — 5 comments
  > **Top comment:** "Hubspot Sales is a client management or engagement tool. Hubspot is split into two main categories Sales and Marketing. As the question is around sales -..."
- Title: [Will Hubspot connect well with variety of accounting softwares?](https://www.g2.com/discussions/will-hubspot-connect-well-with-variety-of-accounting-softwares) — 5 comments, 2 upvotes
  > **Top comment:** "There aren’t any native integrations that I’m aware of. There are a few you can set up through Zapier. A word of caution: HubSpot isn’t currently compliant..."
- Title: [How has HubSpot Sales Hub impacted the sales pipeline management in small to mid-sized businesses?](https://www.g2.com/discussions/how-has-hubspot-sales-hub-impacted-the-sales-pipeline-management-in-small-to-mid-sized-businesses) — 4 comments
  > **Top comment:** "HubSpot Sales Hub helps small and mid-sized businesses manage their sales pipeline better by:

Giving a clear view of all leads and deals.
Automating..."
- Title: [Sequences](https://www.g2.com/discussions/24872-sequences) — 4 comments, 1 upvote
  > **Top comment:** "Yes, you can do either... You can export a list of people who belong to a specific segment (list) or you can add a new "sequence" and enroll those already in..."

### Dynamics 365 Sales

- Title: [how can i creat a new feild for the contact?](https://www.g2.com/discussions/how-can-i-creat-a-new-feild-for-the-contact) — 3 comments, 1 upvote
  > **Top comment:** "you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will..."
- Title: [What is Microsoft Dynamics CRM competitive advantage?](https://www.g2.com/discussions/what-is-microsoft-dynamics-crm-competitive-advantage) — 3 comments, 1 upvote
  > **Top comment:** "Dynamics CRM has the advantage of being a part of Microsoft. Some see that as a pro, others a con. Nonetheless, it is a full featured CRM just like several..."
- Title: [I'm new to Dynamics 365 Sales and struggling to set up and customize the sales pipeline. Can someone guide me through this process?](https://www.g2.com/discussions/i-m-new-to-dynamics-365-sales-and-struggling-to-set-up-and-customize-the-sales-pipeline-can-someone-guide-me-through-this-process) — 2 comments
  > **Top comment:** "To set up and customize your sales pipeline in Dynamics 365 Sales:

Define Sales Stages: Go to Settings > Sales > Sales Process to set stages like "Lead,"..."
- Title: [What is Dynamics 365 Sales used for?](https://www.g2.com/discussions/what-is-dynamics-365-sales-used-for) — 1 comment
  > **Top comment:** " Lead management: Capturing and nurturing leads, assigning them to sales representatives, and tracking their progress through the sales funnel.
 ..."
- Title: [What Dynamics 365 application can be used for point of sales?](https://www.g2.com/discussions/what-dynamics-365-application-can-be-used-for-point-of-sales) — 1 comment
  > **Top comment:** "1. In-store and Online Sales.
2.Inventory Management.
3.Customer Engagement.
4.Omnichannel Capabilities.
5.Payment Processing.
6.Reporting and Analytics."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/capsule-crm-vs-hubspot-sales-hub-vs-dynamics-365-sales)