# BMC Helix ITSM, ServiceNow IT Service Management vs SysAid Comparison

| | BMC Helix ITSM | ServiceNow IT Service Management | SysAid | 
|---|---|---|---|
| **Star Rating** | 3.7 out of 5 | 4.5 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 294 | 1,904 | 752 | 
| **Largest Market Segment** | Enterprise (74.9% of reviews) | Enterprise (73.1% of reviews) | Mid-Market (59.6% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | $89.00 1 Admin | 

---
## Top Pros & Cons

### BMC Helix ITSM

Pros:
- Ease of Use (5 reviews)
- Ticket Management (4 reviews)

Cons:
- Bugs (1 reviews)
- Complexity (1 reviews)

### ServiceNow IT Service Management

Pros:
- Ease of Use (168 reviews)
- Incident Management (112 reviews)

Cons:
- Learning Curve (72 reviews)
- Expensive (60 reviews)

### SysAid

Pros:
- Ease of Use (33 reviews)
- Customer Support (32 reviews)

Cons:
- Missing Features (12 reviews)
- Steep Learning Curve (11 reviews)

---
## Ratings Comparison
| Rating | BMC Helix ITSM | ServiceNow IT Service Management | SysAid | 
|---|---|---|---|
  | **Meets Requirements** | 8.0 (247 reviews) | 8.9 (919 reviews) | 8.9 (604 reviews) | 
  | **Ease of Use** | 7.1 (250 reviews) | 8.5 (1383 reviews) | 8.9 (608 reviews) | 
  | **Ease of Setup** | 7.0 (90 reviews) | 8.2 (767 reviews) | 8.5 (534 reviews) | 
  | **Ease of Admin** | 7.2 (83 reviews) | 8.6 (337 reviews) | 8.8 (522 reviews) | 
  | **Quality of Support** | 7.5 (216 reviews) | 8.6 (1002 reviews) | 9.0 (595 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.9 (77 reviews) | 8.9 (332 reviews) | 9.1 (514 reviews) | 
  | **Product Direction (% positive)** | 6.1 (246 reviews) | 8.9 (918 reviews) | 9.1 (571 reviews) | 

---
## Pricing

### BMC Helix ITSM

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### ServiceNow IT Service Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### SysAid

#### Entry-Level Pricing

Plan: Professional

Price: $89.00 1 Admin

Description: AI-native service management with unlimited Agentic AI. No usage caps, no approval workflows, no surprise invoices.

Key Features:
- Incident & ticket management
- Asset & configuration management (CMDB)
- AI-powered self-service for end users

[Browse all 2 editions](https://www.g2.com/products/sysaid/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **BMC Helix ITSM** | N/A | N/A |
| **ServiceNow IT Service Management** | N/A | N/A |
| **SysAid** | 8.1/10 | 55 |

#### Ticket and Case Management

| Feature | BMC Helix ITSM | ServiceNow IT Service Management | SysAid | 
|---|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 9.0 (47 reviews) | 
| **Ticket response user experience** | Not enough data | Not enough data | 8.8 (48 reviews) | 
| **Workflow** | Not enough data | Not enough data | 8.5 (46 reviews) | 
| **Response Automation** | Not enough data | Not enough data | 8.2 (42 reviews) | 
| **SLA Management** | Not enough data | Not enough data | 8.3 (46 reviews) | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 8.4 (45 reviews) | 
| **Ticket Collaboration** | Not enough data | Not enough data | 8.6 (44 reviews) | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 8.2 (41 reviews) | 

#### Generative AI

| Feature | BMC Helix ITSM | ServiceNow IT Service Management | SysAid | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.7 (37 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.6 (36 reviews) | 

#### Agentic AI - Help Desk

| Feature | BMC Helix ITSM | ServiceNow IT Service Management | SysAid | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.3 (5 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Communication Channels

| Feature | BMC Helix ITSM | ServiceNow IT Service Management | SysAid | 
|---|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 8.7 (43 reviews) | 
| **Email to Case** | Not enough data | Not enough data | 9.0 (42 reviews) | 
| **Chat/Live Support** | Not enough data | Not enough data | 8.0 (41 reviews) | 
| **Social Integration** | Not enough data | Not enough data | 6.0 (37 reviews) | 
| **Voice** | Not enough data | Not enough data | 5.7 (38 reviews) | 

#### Platform

| Feature | BMC Helix ITSM | ServiceNow IT Service Management | SysAid | 
|---|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 6.8 (46 reviews) | 
| **Customization ** | Not enough data | Not enough data | 8.3 (46 reviews) | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 8.9 (47 reviews) | 
| **Integration** | Not enough data | Not enough data | 8.4 (48 reviews) | 
| **Reporting** | Not enough data | Not enough data | 8.6 (44 reviews) | 
| **Dashboards** | Not enough data | Not enough data | 8.7 (45 reviews) | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **BMC Helix ITSM** | 8.8/10 | 30 |
| **ServiceNow IT Service Management** | 8.5/10 | 677 |
| **SysAid** | 8.8/10 | 333 |

#### Administration

| Feature | BMC Helix ITSM | ServiceNow IT Service Management | SysAid | 
|---|---|---|---|
| **Change Management** | 8.8 (17 reviews) ✓ Verified | 9.2 (333 reviews) ✓ Verified | 8.8 (234 reviews) ✓ Verified | 
| **Asset Management** | 8.7 (18 reviews) ✓ Verified | 8.8 (258 reviews) ✓ Verified | 8.7 (269 reviews) ✓ Verified | 
| **Reports & Analytics** | 9.3 (16 reviews) ✓ Verified | 8.8 (324 reviews) ✓ Verified | 8.8 (274 reviews) ✓ Verified | 

#### Service Desk

| Feature | BMC Helix ITSM | ServiceNow IT Service Management | SysAid | 
|---|---|---|---|
| **Help Desk** | 9.1 (22 reviews) ✓ Verified | 9.4 (402 reviews) ✓ Verified | 9.5 (296 reviews) ✓ Verified | 
| **Incident Reports** | 9.2 (20 reviews) ✓ Verified | 9.3 (325 reviews) ✓ Verified | 9.3 (282 reviews) ✓ Verified | 
| **Process Workflow** | 9.0 (17 reviews) ✓ Verified | 9.1 (373 reviews) ✓ Verified | 8.9 (262 reviews) ✓ Verified | 

#### Management

| Feature | BMC Helix ITSM | ServiceNow IT Service Management | SysAid | 
|---|---|---|---|
| **Reporting** | 9.5 (10 reviews) ✓ Verified | 8.9 (324 reviews) ✓ Verified | 8.7 (255 reviews) ✓ Verified | 
| **Administration Console** | 7.6 (9 reviews) ✓ Verified | 8.7 (244 reviews) ✓ Verified | 9.0 (256 reviews) ✓ Verified | 
| **Access Management** | 8.5 (10 reviews) ✓ Verified | 8.8 (242 reviews) ✓ Verified | 8.7 (236 reviews) ✓ Verified | 
| **Asset Management** | 8.7 (9 reviews) ✓ Verified | 8.9 (241 reviews) ✓ Verified | 8.7 (240 reviews) ✓ Verified | 
| **Policy Dictation** | 7.6 (11 reviews) ✓ Verified | 8.4 (221 reviews) | 8.3 (181 reviews) ✓ Verified | 

#### Functionality

| Feature | BMC Helix ITSM | ServiceNow IT Service Management | SysAid | 
|---|---|---|---|
| **Ticketing System** | 9.6 (12 reviews) ✓ Verified | 9.5 (415 reviews) ✓ Verified | 9.4 (273 reviews) ✓ Verified | 
| **Performance Logging** | 8.3 (9 reviews) ✓ Verified | 8.7 (229 reviews) | 8.8 (222 reviews) ✓ Verified | 
| **Alerting** | 9.1 (11 reviews) ✓ Verified | 8.7 (233 reviews) ✓ Verified | 8.9 (229 reviews) ✓ Verified | 
| **Automation** | 8.8 (12 reviews) ✓ Verified | 9.0 (346 reviews) ✓ Verified | 8.5 (225 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | BMC Helix ITSM | ServiceNow IT Service Management | SysAid | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (55 reviews) | 8.8 (7 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (47 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.7 (140 reviews) | 7.5 (8 reviews) | 
| **Adaptive Learning** | Not enough data | 7.5 (47 reviews) | 8.3 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.4 (50 reviews) | 9.0 (7 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (50 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 7.6 (51 reviews) | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **BMC Helix ITSM** | N/A | N/A |
| **ServiceNow IT Service Management** | 8.2/10 | 311 |
| **SysAid** | N/A | N/A |

#### Monitoring

| Feature | BMC Helix ITSM | ServiceNow IT Service Management | SysAid | 
|---|---|---|---|
| **Constant Monitoring** | Not enough data | 8.9 (225 reviews) ✓ Verified | Not enough data | 
| **Timely Alerts** | Not enough data | 9.1 (240 reviews) ✓ Verified | Not enough data | 
| **TIcket Accuracy** | Not enough data | 9.1 (246 reviews) ✓ Verified | Not enough data | 
| **AI Monitoring** | Not enough data | 7.6 (32 reviews) | Not enough data | 

#### Management Tools

| Feature | BMC Helix ITSM | ServiceNow IT Service Management | SysAid | 
|---|---|---|---|
| **Ticket Assignment** | Not enough data | 9.2 (252 reviews) ✓ Verified | Not enough data | 
| **Standardization** | Not enough data | 9.1 (253 reviews) | Not enough data | 
| **Lifecycle Visualization** | Not enough data | 8.7 (236 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | BMC Helix ITSM | ServiceNow IT Service Management | SysAid | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (107 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 8.3 (123 reviews) | Not enough data | 

#### Agentic AI - Incident Management

| Feature | BMC Helix ITSM | ServiceNow IT Service Management | SysAid | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (27 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 7.4 (28 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 7.9 (34 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 7.5 (27 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 7.8 (27 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 7.8 (29 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 7.8 (29 reviews) | Not enough data | 

### AIOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **BMC Helix ITSM** | N/A | N/A |
| **ServiceNow IT Service Management** | N/A | N/A |
| **SysAid** | N/A | N/A |

#### Functionality

| Feature | BMC Helix ITSM | ServiceNow IT Service Management | SysAid | 
|---|---|---|---|
| **Artificial Intelligence** | Not enough data | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | Not enough data | 
| **Systems Monitoring** | Not enough data | Not enough data | Not enough data | 

#### Issue Resolution

| Feature | BMC Helix ITSM | ServiceNow IT Service Management | SysAid | 
|---|---|---|---|
| **Root Cause Identification** | Not enough data | Not enough data | Not enough data | 
| **Proactive Identification** | Not enough data | Not enough data | Not enough data | 
| **Resolution Guidance** | Not enough data | Not enough data | Not enough data | 

#### Management

| Feature | BMC Helix ITSM | ServiceNow IT Service Management | SysAid | 
|---|---|---|---|
| **System Integration** | Not enough data | Not enough data | Not enough data | 
| **Alerting** | Not enough data | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | BMC Helix ITSM | ServiceNow IT Service Management | SysAid | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - AIOps Platforms

| Feature | BMC Helix ITSM | ServiceNow IT Service Management | SysAid | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **BMC Helix ITSM** | 7.8/10 | 115 |
| **ServiceNow IT Service Management** | 8.5/10 | 404 |
| **SysAid** | 8.6/10 | 469 |

#### Incident Management

| Feature | BMC Helix ITSM | ServiceNow IT Service Management | SysAid | 
|---|---|---|---|
| **Automate Ticket Routing** | Feature Not Available | 9.0 (330 reviews) | 9.0 (406 reviews) | 
| **Ticket Prioritization** | 8.6 (104 reviews) | 9.0 (325 reviews) | 8.9 (418 reviews) | 
| **Ticket Notifications** | 8.4 (105 reviews) | 9.1 (331 reviews) | 9.1 (427 reviews) | 
| **Knowledge Base** | 7.8 (85 reviews) | 8.8 (320 reviews) | 8.4 (388 reviews) | 
| **Knowledge Base/Ticket Integration** | 7.8 (87 reviews) | 8.8 (304 reviews) | 8.5 (375 reviews) | 

#### Reporting

| Feature | BMC Helix ITSM | ServiceNow IT Service Management | SysAid | 
|---|---|---|---|
| **Dashboards** | 7.8 (93 reviews) | 8.8 (327 reviews) | 8.6 (415 reviews) | 
| **Time Tracking** | 7.9 (89 reviews) | 8.8 (290 reviews) | 8.4 (388 reviews) | 
| **Surveys** | Feature Not Available | 8.5 (179 reviews) | 8.3 (325 reviews) | 

#### Access & Usability

| Feature | BMC Helix ITSM | ServiceNow IT Service Management | SysAid | 
|---|---|---|---|
| **Mobile** | 6.6 (55 reviews) | 8.0 (240 reviews) | 7.4 (295 reviews) | 
| **Self Service** | 7.7 (84 reviews) | 8.8 (304 reviews) | 8.8 (393 reviews) | 
| **Active Directory** | 7.9 (77 reviews) | 8.5 (263 reviews) | 9.0 (385 reviews) | 
| **Multi-Channel Access** | 7.7 (62 reviews) | 8.8 (167 reviews) | 8.6 (314 reviews) | 

#### Agentic AI - Service Desk

| Feature | BMC Helix ITSM | ServiceNow IT Service Management | SysAid | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (23 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 8.1 (21 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.7 (34 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 7.9 (19 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 8.4 (19 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 7.8 (20 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 7.9 (20 reviews) | Not enough data | 

---
## Categories
**Shared Categories (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk)


**Unique to ServiceNow IT Service Management (2):** [Incident Management Software](https://www.g2.com/categories/incident-management), [Configuration Management Tools](https://www.g2.com/categories/configuration-management)

**Unique to SysAid (2):** [Help Desk Software](https://www.g2.com/categories/help-desk), [AIOps Tools](https://www.g2.com/categories/aiops-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | BMC Helix ITSM | ServiceNow IT Service Management | SysAid | 
|---|---|---|---|
| **Small-Business** | 4.4% | 5.8% | 10.8% | 
| **Mid-Market** | 20.7% | 21.1% | 59.6% | 
| **Enterprise** | 74.9% | 73.1% | 29.6% | 

### By Industry

#### BMC Helix ITSM

- **Information Technology and Services:** 34.5%
- **Telecommunications:** 8.7%
- **Hospital & Health Care:** 6.9%
- **Computer Software:** 6.2%
- **Higher Education:** 3.6%
- **Government Administration:** 2.9%
- **Education Management:** 2.2%
- **Banking:** 2.2%
- **Retail:** 2.2%
- **Internet:** 2.2%
- **Other:** 28.4%

#### ServiceNow IT Service Management

- **Information Technology and Services:** 24.3%
- **Hospital & Health Care:** 7.4%
- **Computer Software:** 6.7%
- **Financial Services:** 5.8%
- **Insurance:** 3.5%
- **Computer & Network Security:** 3.5%
- **Higher Education:** 3.1%
- **Banking:** 2.9%
- **Manufacturing:** 2.4%
- **Retail:** 2.4%
- **Other:** 38.0%

#### SysAid

- **Information Technology and Services:** 14.4%
- **Hospital & Health Care:** 7.1%
- **Financial Services:** 4.5%
- **Banking:** 4.5%
- **Computer Software:** 3.1%
- **Construction:** 2.8%
- **Retail:** 2.7%
- **Automotive:** 2.5%
- **Higher Education:** 2.5%
- **Non-Profit Organization Management:** 2.5%
- **Other:** 53.4%

---
## Alternatives

### Alternatives to BMC Helix ITSM

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1341 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews)
- [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) — 4.0/5 stars (281 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [EasyVista Service Manager](https://www.g2.com/products/easyvista-service-manager/reviews) — 4.0/5 stars (102 reviews)
- [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) — 4.2/5 stars (72 reviews)
- [CA Service Desk Manager](https://www.g2.com/products/ca-service-desk-manager/reviews) — 4.2/5 stars (20 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [iSupport Software](https://www.g2.com/products/isupport-software/reviews) — 4.2/5 stars (22 reviews)

### Alternatives to ServiceNow IT Service Management

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1341 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4696 reviews)
- [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) — 4.0/5 stars (281 reviews)
- [IFS assyst](https://www.g2.com/products/ifs-assyst/reviews) — 3.5/5 stars (14 reviews)
- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (615 reviews)
- [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) — 4.2/5 stars (72 reviews)
- [SymphonyAI IT Service Management](https://www.g2.com/products/symphonyai-it-service-management/reviews) — 4.6/5 stars (68 reviews)

### Alternatives to SysAid

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1341 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1224 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (7001 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)
- [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) — 4.0/5 stars (583 reviews)

---
## Top Discussions

### BMC Helix ITSM

No discussions available for this product.

### ServiceNow IT Service Management

- Title: [What is ServiceNow IT Service Management used for?](https://www.g2.com/discussions/what-is-servicenow-it-service-management-used-for) — 3 comments
  > **Top comment:** "ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations...."
- Title: [What is ServiceNow software used for?](https://www.g2.com/discussions/what-is-servicenow-software-used-for) — 2 comments
  > **Top comment:** "Industries used in 
Healthcare
Financial services
Government
Manufacturing
Telecommunications
Education

Platform can also be used for..."
- Title: [What is the ServiceNow now platform?](https://www.g2.com/discussions/what-is-the-servicenow-now-platform) — 2 comments
  > **Top comment:** "Service now platform is a crm tool and rh tickets tool used for multiple tasks, use to create incidents of the issue relate to any software or tool employees..."
- Title: [What features of ITIL are utilized by the ServiceNow platform?](https://www.g2.com/discussions/what-features-of-itil-are-utilized-by-the-servicenow-platform) — 1 comment
  > **Top comment:** "Following are some of the advantages of using ServiceNow ITIL:

It allows us to develop an evident capability model that coordinates with enterprise..."
- Title: [What are the features of service management?](https://www.g2.com/discussions/what-are-the-features-of-service-management) — 1 comment
  > **Top comment:** "full life cycle for any ITIL process which is clearly defined in service now."

### SysAid

- Title: [Does SysAid allow for modern authentication on monitored email?](https://www.g2.com/discussions/24871-does-sysaid-allow-for-modern-authentication-on-monitored-email) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "In SysAid we have automated email integration, which is affected by Microsoft’s announcement that they’re retiring basic authentication for Office 365 email..."
- Title: [What is SysAid used for?](https://www.g2.com/discussions/what-is-sysaid-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "SysAid is the next-gen of ITSM, a comprehensive platform with generative AI baked into every element of service management, all wrapped up in an intuitive,..."
- Title: [How do I upgrade my SysAid?](https://www.g2.com/discussions/how-do-i-upgrade-my-sysaid) — 1 comment
  > **Top comment:** "You can follow those steps:
https://documentation.sysaid.com/docs/upgrade-guide"
- Title: [Why did you choose service management program?](https://www.g2.com/discussions/why-did-you-choose-service-management-program) — 1 comment
  > **Top comment:** "We chose it because it facilitates the management of tickets within the company"
- Title: [Are Sysaids free?](https://www.g2.com/discussions/are-sysaids-free) — 1 comment
  > **Top comment:** "There's free version and paid version. The free version has limitation such number of assets, number of administrators and etc. "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-servicenow-it-service-management-vs-sysaid)