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Compare BMC Helix ITSM and iSupport Software 
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At a Glance
Market Segments
Enterprise (75.2% of reviews)
Mid-Market (61.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BMC Helix ITSM
Star Rating
(287)3.7 out of 5
Market Segments
Enterprise (75.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BMC Helix ITSMiSupport Software
Star Rating
(22)4.2 out of 5
Market Segments
Mid-Market (61.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that BMC Helix ITSM excels in its Ticketing System, achieving a remarkable score of 9.8, which reviewers mention allows for efficient incident management and streamlined workflows.
- Reviewers mention that iSupport Software shines in Quality of Support, with a score of 8.8, indicating that users appreciate the responsive and helpful customer service they receive.
- G2 users highlight BMC Helix ITSM's strong capabilities in Reports & Analytics, scoring 9.4, which reviewers say provides comprehensive insights and data visualization tools that enhance decision-making.
- Users on G2 report that iSupport Software offers superior Ease of Use with a score of 8.6, making it more accessible for teams to adopt and utilize effectively compared to BMC Helix ITSM's score of 7.1.
- Reviewers mention that BMC Helix ITSM's Change Management feature scores an impressive 8.8, which users say facilitates smoother transitions and minimizes disruptions during updates.
- Users say that iSupport Software's Incident Reports feature, scoring 9.3, is particularly praised for its clarity and detail, helping teams to quickly understand and resolve issues.
Pricing
Entry-Level Pricing
BMC Helix ITSM
No pricing availableiSupport Software
No pricing availableFree Trial
BMC Helix ITSM
No trial information availableiSupport Software
Free Trial is available
Ratings
Meets Requirements
8.0
243
8.9
16
Ease of Use
7.2
246
8.6
16
Ease of Setup
7.0
85
7.9
7
Ease of Admin
7.2
83
7.6
7
Quality of Support
7.5
212
8.8
16
Has the product been a good partner in doing business?
7.9
77
9.0
7
Product Direction (% positive)
6.1
242
10.0
16
Features by Category
Administration
8.8
16
|
Verified
Not enough data
8.6
17
|
Verified
Not enough data
9.3
16
|
Verified
Not enough data
Service Desk
9.0
19
|
Verified
Not enough data
9.2
19
|
Verified
Not enough data
9.0
17
|
Verified
Not enough data
Management
9.4
9
|
Verified
Not enough data
7.7
8
|
Verified
Not enough data
8.3
9
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
7.6
9
|
Verified
Not enough data
Functionality
9.4
9
|
Verified
Not enough data
8.3
9
|
Verified
Not enough data
9.1
9
|
Verified
Not enough data
9.1
9
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Feature Not Available
Not enough data
8.6
103
Not enough data
8.3
104
Not enough data
7.9
85
Not enough data
7.9
87
Not enough data
Reporting
7.9
90
Not enough data
7.9
87
Not enough data
Feature Not Available
Not enough data
Access & Usability
6.6
55
Not enough data
7.8
85
Not enough data
7.9
77
Not enough data
7.7
62
Feature Not Available
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BMC Helix ITSM and iSupport Software are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
BMC Helix ITSM has no unique categories
iSupport Software has no unique categories
Reviews
Reviewers' Company Size
BMC Helix ITSM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
iSupport Software
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
33.9%
Telecommunications
8.9%
Hospital & Health Care
6.6%
Computer Software
6.3%
Higher Education
3.7%
Other
40.6%
Information Technology and Services
23.8%
Education Management
9.5%
Computer Software
9.5%
Banking
9.5%
Transportation/Trucking/Railroad
4.8%
Other
42.9%
Alternatives
Discussions
BMC Helix ITSM has no discussions with answers
iSupport Software has no discussions with answers
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