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- BMC Helix ITSM-vs-iSupport Software
Compare BMC Helix ITSM and iSupport Software 
- Users report that BMC Helix ITSM excels in its Ticketing System, achieving a remarkable score of 9.8, which reviewers say provides a seamless experience for managing incidents and requests.
- Reviewers mention that iSupport Software shines in Quality of Support, with a score of 8.8, indicating that users appreciate the responsiveness and helpfulness of the support team.
- G2 users highlight BMC Helix ITSM's strong capabilities in Reports & Analytics, scoring 9.4, which reviewers say allows for in-depth insights and data-driven decision-making.
- Users on G2 report that iSupport Software offers a more user-friendly experience, reflected in its Ease of Use score of 8.6, with reviewers mentioning that the interface is intuitive and easy to navigate.
- Reviewers say that BMC Helix ITSM's Change Management feature, scoring 8.8, is robust and effective, allowing for smooth transitions and minimal disruption during updates.
- Users report that iSupport Software's Incident Management features, particularly in Ticket Notifications (8.3), are well-received, with reviewers mentioning that timely alerts help keep teams informed and responsive.
Systemetic appriach for incident management
* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...
As a software tool, it is amazingly customizable and gives us tons of control over what each department, support representative, or user can see. This is important for us because we have currently 2 separate support departments using iSupport as well as...
Software can be difficult for searching and managing accessibility during Internet Explorer Upgrades. Report generation could be made better through more data mining layout and capture,.
Systemetic appriach for incident management
As a software tool, it is amazingly customizable and gives us tons of control over what each department, support representative, or user can see. This is important for us because we have currently 2 separate support departments using iSupport as well as...
* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...
Software can be difficult for searching and managing accessibility during Internet Explorer Upgrades. Report generation could be made better through more data mining layout and capture,.
