Compare BMC Helix ITSM and InvGate Service Management 
At a Glance
Market Segments
Enterprise (75.4% of reviews)
Small-Business (64.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BMC Helix ITSM
Star Rating
(285)3.7 out of 5
Market Segments
Enterprise (75.4% of reviews)
Entry-Level Pricing
No pricing available
Learn more about BMC Helix ITSMInvGate Service Management
Star Rating
(19)4.6 out of 5
Market Segments
Small-Business (64.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about InvGate Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that BMC Helix ITSM has a robust Ticketing System with a score of 9.8, which is highly praised for its comprehensive features, while InvGate Service Management also excels in this area but offers a more user-friendly interface that reviewers mention makes ticket creation and management easier.
- Reviewers mention that InvGate Service Management shines in Ease of Use with a score of 9.3, significantly higher than BMC Helix ITSM's score of 7.1, indicating that users find InvGate's interface more intuitive and accessible for everyday tasks.
- G2 users highlight that the SLA Management feature in BMC Helix ITSM is effective but can be complex to navigate, whereas InvGate Service Management provides a more straightforward approach, making it easier for teams to manage service level agreements efficiently.
- Users on G2 report that InvGate Service Management's Knowledge Base integration is seamless, scoring 9.0, which enhances the ticket resolution process, while BMC Helix ITSM's integration is noted to be less intuitive, with a score of 7.9, leading to some frustration among users.
- Reviewers mention that the Mobile User Support in InvGate Service Management is rated highly at 8.9, allowing for effective on-the-go management, while BMC Helix ITSM's mobile support is rated lower at 6.6, indicating a need for improvement in mobile functionality.
- Users say that the Reporting capabilities in BMC Helix ITSM are strong, with a score of 9.4, but they also note that InvGate Service Management's dashboards are more visually appealing and easier to interpret, scoring 9.3, which enhances overall user experience in data analysis.
Featured Products
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Help Desk
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Pricing
Entry-Level Pricing
BMC Helix ITSM
No pricing availableInvGate Service Management
No pricing availableFree Trial
BMC Helix ITSM
No trial information availableInvGate Service Management
Free Trial is available
Ratings
Meets Requirements
8.0
241
9.0
16
Ease of Use
7.1
244
9.3
16
Ease of Setup
6.9
84
9.3
14
Ease of Admin
7.1
82
9.4
13
Quality of Support
7.5
210
8.9
16
Has the product been a good partner in doing business?
7.9
76
9.1
13
Product Direction (% positive)
6.1
240
10.0
15
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.8
15
|
Verified
Not enough data
8.8
16
|
Verified
Not enough data
9.4
15
|
Verified
Not enough data
Service Desk
9.2
18
|
Verified
Not enough data
9.3
18
|
Verified
Not enough data
9.1
16
|
Verified
Not enough data
Management
9.4
8
|
Verified
Not enough data
7.9
7
|
Verified
Not enough data
8.5
8
|
Verified
Not enough data
8.8
8
|
Verified
Not enough data
7.7
8
|
Verified
Not enough data
Functionality
9.8
8
|
Verified
Not enough data
8.5
8
|
Verified
Not enough data
9.2
8
|
Verified
Not enough data
9.2
8
|
Verified
Not enough data
Incident Management
Feature Not Available
9.0
10
8.6
102
9.5
10
8.3
103
9.5
10
7.9
84
9.0
10
7.9
86
9.0
10
Reporting
7.9
89
9.3
10
7.9
86
9.2
10
Feature Not Available
8.6
7
Access & Usability
6.6
54
8.9
9
7.8
84
9.7
10
7.9
76
9.3
10
7.7
61
9.3
7
Categories
Categories
Shared Categories
BMC Helix ITSM and InvGate Service Management are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
BMC Helix ITSM has no unique categories
InvGate Service Management is categorized as Help Desk
Reviews
Reviewers' Company Size
BMC Helix ITSM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
InvGate Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
33.8%
Telecommunications
8.9%
Hospital & Health Care
6.7%
Computer Software
6.3%
Higher Education
3.7%
Other
40.5%
Information Technology and Services
52.9%
Insurance
11.8%
Telecommunications
5.9%
Security and Investigations
5.9%
Primary/Secondary Education
5.9%
Other
17.6%
Most Helpful Reviews
BMC Helix ITSM
Most Helpful Favorable Review
Suzanne B.
Verified User in Hospital & Health Care
This software can be configured to do just about anything and is used in many very successful companies.
Most Helpful Critical Review
Verified User in Telecommunications
* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...
InvGate Service Management
Most Helpful Favorable Review
Cristian P.
Verified User in Information Technology and Services
This software offers the possibility to manage and automate help desk processes efficiently. Additionally, it allows for the administration of multiple operations on a single platform, which is user-friendly and easy to use. It features various...
Most Helpful Critical Review
Suzanne B.
Verified User in Hospital & Health Care
This software can be configured to do just about anything and is used in many very successful companies.
Cristian P.
Verified User in Information Technology and Services
This software offers the possibility to manage and automate help desk processes efficiently. Additionally, it allows for the administration of multiple operations on a single platform, which is user-friendly and easy to use. It features various...
Verified User in Telecommunications
* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...
Alternatives
Discussions
BMC Helix ITSM has no discussions with answers
What languages does InvGate Service Desk support?
1 comment
Official Response from InvGate Service Management
The text appears to be a list of languages: English, Spanish, Portuguese, French, German, and Catalan.Read more
Does InvGate Service Desk offer an API?
1 comment
Official Response from InvGate Service Management
The link provided appears to be a URL related to the InvGate Service Desk API. It likely leads to documentation or information about the API for InvGate's...Read more
InvGate Service Management has no more discussions with answers
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