Compare Birdeye and ReviewInc 
At a Glance
Market Segments
Small-Business (55.3% of reviews)
Mid-Market (52.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Birdeye
Star Rating
(3,148)4.7 out of 5
Market Segments
Small-Business (55.3% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BirdeyeReviewInc
Star Rating
(18)4.6 out of 5
Market Segments
Mid-Market (52.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ReviewIncSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ReviewInc excels in its Bulk SMS feature, scoring 9.0, which allows businesses to efficiently reach a large audience. In contrast, Birdeye's similar feature, while effective, received a slightly lower score of 8.8, indicating that ReviewInc may offer a more robust solution for SMS marketing.
- Reviewers mention that Birdeye shines in Quality of Support, achieving a score of 9.4 compared to ReviewInc's 9.0. This suggests that users may find Birdeye's customer service more responsive and helpful, which is crucial for businesses needing timely assistance.
- G2 users highlight ReviewInc's superior Patient Feedback Management with a score of 9.2, which is particularly beneficial for healthcare providers. Birdeye, while still effective, scored lower in this area, indicating that ReviewInc may better cater to the specific needs of patient-centered businesses.
- Users on G2 report that Birdeye's Live Chat functionality is rated at 9.0, which is on par with ReviewInc's score. However, reviewers mention that Birdeye's integration with other tools enhances its usability, making it a preferred choice for businesses looking for seamless communication options.
- Reviewers mention that ReviewInc's Customization Interface received a score of 8.8, which is competitive but slightly lower than Birdeye's offerings. Users say that Birdeye provides more intuitive customization options, allowing businesses to tailor their platforms more effectively to their branding needs.
- Users report that both platforms perform well in Analytics, but ReviewInc's score of 9.0 indicates a slight edge in providing actionable insights. Reviewers mention that the reporting features in ReviewInc are particularly user-friendly, making it easier for businesses to track their performance metrics.
Featured Products
Sponsored
Eldermark
(3)
Live Chat
Visit Website
Sponsored
Canvs AI
(129)
Live Chat
Visit Website
Sponsored
Ambassador Software
(53)
Live Chat
Visit Website
Pricing
Entry-Level Pricing
Birdeye
No pricing availableReviewInc
No pricing availableFree Trial
Birdeye
Free Trial is available
ReviewInc
No trial information availableRatings
Meets Requirements
9.3
2,660
9.0
12
Ease of Use
9.3
2,709
8.9
12
Ease of Setup
9.1
1,837
9.2
10
Ease of Admin
9.3
1,655
9.2
10
Quality of Support
9.4
2,563
9.0
12
Has the product been a good partner in doing business?
9.5
1,660
9.0
10
Product Direction (% positive)
9.4
2,622
8.9
11
Features by Category
Messenger
8.8
348
|
Verified
Not enough data
8.5
347
|
Verified
Not enough data
8.8
351
|
Verified
Not enough data
8.8
348
|
Verified
Not enough data
Channels
8.9
365
|
Verified
Not enough data
9.0
356
|
Verified
Not enough data
9.0
366
|
Verified
Not enough data
8.1
290
|
Verified
Not enough data
8.4
281
|
Verified
Not enough data
Customers
8.9
355
|
Verified
Not enough data
8.7
345
Not enough data
9.0
354
|
Verified
Not enough data
8.7
339
|
Verified
Not enough data
8.6
321
Not enough data
Text Messaging
9.0
225
Not enough data
9.1
223
Not enough data
8.8
203
Not enough data
9.1
235
Not enough data
Feature Not Available
Not enough data
8.9
202
Not enough data
8.9
211
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
220
Not enough data
9.1
218
Not enough data
8.6
163
Not enough data
8.5
166
Not enough data
8.3
149
Not enough data
8.7
163
Not enough data
Listing Management
8.8
343
|
Verified
Not enough data
8.8
318
|
Verified
Not enough data
8.4
274
Not enough data
8.7
340
|
Verified
Not enough data
Performance
8.9
388
|
Verified
Not enough data
9.0
388
|
Verified
Not enough data
Payment Processing
8.9
37
Not enough data
9.1
37
Not enough data
9.4
37
Not enough data
8.7
33
Not enough data
Administration
8.8
35
Not enough data
8.5
33
Not enough data
8.1
36
Not enough data
7.8
31
Not enough data
8.5
32
Not enough data
8.5
32
Not enough data
8.4
32
Not enough data
Payment Options
7.4
32
Not enough data
9.0
36
Not enough data
Security
8.3
31
Not enough data
Platform
8.4
32
Not enough data
8.4
33
Not enough data
Local Search Optimization
8.6
139
Not enough data
9.1
291
|
Verified
Not enough data
9.2
306
|
Verified
Not enough data
9.4
311
|
Verified
Not enough data
8.9
281
Not enough data
9.1
312
|
Verified
Not enough data
Content & Collaboration
8.6(won by default)
277
Not enough data
8.3(won by default)
274
Not enough data
8.6(won by default)
283
Not enough data
8.4(won by default)
269
Not enough data
8.7(won by default)
278
Not enough data
8.4(won by default)
274
Not enough data
Social Management
8.8(won by default)
309
Not enough data
9.0(won by default)
307
Not enough data
8.5(won by default)
301
Not enough data
8.8(won by default)
303
Not enough data
8.0(won by default)
287
Not enough data
8.5(won by default)
282
Not enough data
8.5(won by default)
236
Not enough data
Analytics
8.7
415
Not enough data
8.9
410
Not enough data
8.7
392
Not enough data
8.0
342
Not enough data
Customization
8.5
351
Not enough data
8.2
336
Not enough data
8.6
360
Not enough data
8.4
342
Not enough data
Generative AI
8.6
282
Not enough data
8.6
283
Not enough data
Patient-Centered Functions
9.1
164
Not enough data
9.2
160
Not enough data
7.8
147
Not enough data
8.8
157
Not enough data
7.6
143
Not enough data
Operations
8.8
162
Not enough data
8.7
153
Not enough data
8.0
161
Not enough data
8.8
153
Not enough data
8.9
154
Not enough data
7.9
147
Not enough data
7.9
144
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
203
Not enough data
8.7
203
Not enough data
8.7
194
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.0
209
Not enough data
8.8
197
Not enough data
8.8
205
Not enough data
8.8
198
Not enough data
Feature Not Available
Not enough data
8.8
192
Not enough data
8.9
208
Not enough data
Generative AI
8.6
127
Not enough data
8.7
124
Not enough data
Feedback Management
8.7
410
Not enough data
8.6
402
Not enough data
9.1
485
Not enough data
Feedback Analysis
8.7
413
Not enough data
8.8
416
Not enough data
8.7
409
Not enough data
Feedback Sources
9.5
548
Not enough data
9.1
468
Not enough data
Feature Not Available
Not enough data
9.0
439
Not enough data
Generative AI
8.7
309
Not enough data
8.7
303
Not enough data
Conversational Platform
8.8
332
Not enough data
Feature Not Available
Not enough data
8.8
287
Not enough data
8.9
258
Not enough data
Support Automation
8.7
281
Not enough data
8.7
287
Not enough data
8.8
280
Not enough data
8.8
245
Not enough data
Generative AI
8.4
183
Not enough data
8.4
180
Not enough data
Generative AI
8.8
135
Not enough data
8.7
131
Not enough data
8.2
124
Not enough data
Communication
9.1
300
|
Verified
Not enough data
9.0
325
|
Verified
Not enough data
8.7
214
Not enough data
9.1
299
|
Verified
Not enough data
8.5
193
Not enough data
Internal Use
8.9
356
|
Verified
Not enough data
9.0
295
|
Verified
Not enough data
8.7
214
Not enough data
8.8
218
Not enough data
9.1
278
|
Verified
Not enough data
8.6
218
Not enough data
Consumer Intelligence
9.2
1431
|
Verified
9.3
9
8.7
1046
|
Verified
8.0
9
8.8
1233
|
Verified
8.5
10
Reporting
Feature Not Available
Feature Not Available
8.8
1217
|
Verified
8.7
10
9.2
1470
|
Verified
8.6
11
Media Monitoring
8.8
1259
|
Verified
Feature Not Available
8.8
1076
|
Verified
Feature Not Available
8.5
916
Feature Not Available
In-House Management
Feature Not Available
8.5
10
Feature Not Available
Feature Not Available
Generative AI
Feature Not Available
Feature Not Available
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and ReviewInc are categorized as Online Reputation Management
Unique Categories
Birdeye is categorized as Feedback Analytics, Experience Management, Payment Processing, Conversational Support, SMS Marketing, Patient Engagement, Customer Advocacy, Conversational Marketing, Local Listing Management, Chatbots, Local SEO, Social Media Suites, Social Media Management, Live Chat, and Multi-Location Marketing Platforms
ReviewInc has no unique categories
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ReviewInc
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.9%
Real Estate
9.6%
Construction
7.6%
Medical Practice
6.8%
Marketing and Advertising
6.1%
Other
60.0%
Marketing and Advertising
17.6%
Financial Services
11.8%
Consumer Services
11.8%
Transportation/Trucking/Railroad
5.9%
Restaurants
5.9%
Other
47.1%
Most Helpful Reviews
Birdeye
Most Helpful Favorable Review
Chris I.
Verified User in Financial Services
I really enjoy how easy their platform is to use. I can see the campaigns we are running currently and also view all responses we received through Birdeye. This tool has allowed our company to increase our review volume, pin point areas of improvement for...
Most Helpful Critical Review
Verified User in Legal Services
Birdeye lured us in with promises, but they didn't deliver. They are the master of the hard pitch but in the end they get you to pay a lot of money for almost no value added. Actually none in our case. For a review company it does not have the ability to...
ReviewInc
Most Helpful Favorable Review
Verified User in Marketing and Advertising
Simplicity and ease of support from the people I have worked with for years.
Most Helpful Critical Review
Verified User in Legal Services
The back end isn't very user friendly and the reports aren't exactly what I am looking for.
Chris I.
Verified User in Financial Services
I really enjoy how easy their platform is to use. I can see the campaigns we are running currently and also view all responses we received through Birdeye. This tool has allowed our company to increase our review volume, pin point areas of improvement for...
Verified User in Marketing and Advertising
Simplicity and ease of support from the people I have worked with for years.
Verified User in Legal Services
Birdeye lured us in with promises, but they didn't deliver. They are the master of the hard pitch but in the end they get you to pay a lot of money for almost no value added. Actually none in our case. For a review company it does not have the ability to...
Verified User in Legal Services
The back end isn't very user friendly and the reports aren't exactly what I am looking for.
Alternatives
Discussions
How do you delete a review you post on this site?
7 comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
ReviewInc has no discussions with answers
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
Gmail.com addresses not permitted. A business domain using Google is allowed.
By proceeding, you agree to our Terms of Use and Privacy Policy
