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Compare Bettermode and Gainsight Customer Communities 
Featured Products
At a Glance
Market Segments
Small-Business (63.7% of reviews)
Mid-Market (59.4% of reviews)
Entry-Level Pricing
Free
No pricing available
Bettermode
Star Rating
(117)4.7 out of 5
Market Segments
Small-Business (63.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 3 pricing plansGainsight Customer Communities
Star Rating
(250)4.4 out of 5
Market Segments
Mid-Market (59.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Gainsight Customer CommunitiesSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gainsight Customer Communities excels in providing valuable insights into customer engagement, with users appreciating the ability to connect with customers and gather their opinions on various topics. This feature enhances the overall user experience for customer success managers.
- Users say that Bettermode stands out for its ease of customization, with a wide selection of pre-made templates that help users get started quickly. This flexibility is particularly beneficial for those who may not have extensive technical skills.
- Reviewers mention that Gainsight Customer Communities has a strong focus on community engagement, allowing users to leverage resources effectively. Many users find it helpful for managing client relationships and accessing support from an active community of users.
- According to verified reviews, Bettermode is praised for its intuitive setup process, making it accessible for users without coding experience. This ease of use is a significant advantage for small businesses looking to establish a community quickly.
- G2 reviewers highlight that while Gainsight Customer Communities has a solid overall rating, it faces challenges in areas like social network integration, which users feel could be improved to enhance connectivity with other platforms.
- Users report that Bettermode's support quality is highly rated, with many finding it responsive and helpful. This level of support can be crucial for users who are new to community management and need guidance during their initial setup.
Pricing
Entry-Level Pricing
Bettermode
Free
Free
Ideal for hobbyists and individuals or for those getting started bringing their community dream to life.
- Bettermode.io Domain
- Bettermode Badge
- No-code Customization
Gainsight Customer Communities
No pricing availableFree Trial
Bettermode
Free Trial is available
Gainsight Customer Communities
Free Trial is available
Ratings
Meets Requirements
8.9
72
8.3
199
Ease of Use
9.2
73
8.7
202
Ease of Setup
9.2
68
8.2
157
Ease of Admin
9.4
70
8.6
143
Quality of Support
9.3
68
8.8
186
Has the product been a good partner in doing business?
9.5
67
8.9
143
Product Direction (% positive)
10.0
65
8.6
190
Features by Category
Account Options
8.8
12
Not enough data
8.8
16
Not enough data
8.5
12
Not enough data
9.2
14
Not enough data
8.9
11
Not enough data
9.0
14
Not enough data
Q&A Tools
8.8
17
Not enough data
9.1
18
Not enough data
8.8
18
Not enough data
8.1
15
Not enough data
8.3
15
Not enough data
8.6
6
Not enough data
8.8
7
Not enough data
8.1
8
Not enough data
7.5
8
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Drag and Drop App Builder
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Interface Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Control
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
Publishing
8.7
5
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Agentic AI - No-Code Development Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Community Building
8.9
38
6.9
74
8.0
34
7.0
78
7.0
20
7.6
49
8.5
17
7.1
46
8.5
20
7.4
43
8.0
19
7.6
42
Community Improvement
7.1
20
7.9
49
5.4
19
6.9
47
6.0
18
6.9
42
6.8
19
6.8
44
Customer Analytics
7.7
35
7.6
84
8.8
46
8.0
103
7.6
40
7.3
102
7.5
32
7.2
80
Community Management
8.6
43
8.1
90
8.4
43
8.1
95
7.9
19
8.3
44
Community Analytics
8.2
19
7.7
44
6.9
20
7.5
44
7.2
18
7.6
44
8.4
19
8.3
45
Agentic AI - Online Community Management
5.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
7.0
5
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bettermode and Gainsight Customer Communities are categorized as Online Community Management
Unique Categories
Bettermode is categorized as Q&A Platforms, Drag and Drop App Builder, and No-Code Development Platforms
Gainsight Customer Communities has no unique categories
Reviews
Reviewers' Company Size
Bettermode
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gainsight Customer Communities
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.3%
Information Technology and Services
12.4%
Health, Wellness and Fitness
8.0%
Professional Training & Coaching
6.2%
Marketing and Advertising
6.2%
Other
54.0%
Computer Software
35.7%
Information Technology and Services
19.7%
Telecommunications
8.4%
Computer & Network Security
3.6%
Internet
2.4%
Other
30.1%
Alternatives
Discussions
Bettermode has no discussions with answers
Can an Insided community (especially with your community powered knowledge base) exist as a bolt on, alongside an online help centre, or for real success, does a company need to commit to the community as the online resource for customer support?
2 Comments
DP
Yes, we have a successful community Q&A as our primary/initial use case as well as Zendesk support and a robust customer enablement (documentation and...Read more
What is a community platform?
1 Comment
JW
An online space to host a community of users based around a common goal, creating the ability for users to connect, collaborate, and build relationships with...Read more
What does inSided Online Community Platform do?
1 Comment
RB
Platform for hosting online community - including forums, events, updates, and feature requests.Read more
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