Compare Bettermode and Higher Logic Vanilla 
At a Glance
Market Segments
Small-Business (63.2% of reviews)
Mid-Market (51.1% of reviews)
Entry-Level Pricing
Free
Contact Us
Bettermode
Star Rating
(110)4.6 out of 5
Market Segments
Small-Business (63.2% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 3 pricing plansHigher Logic Vanilla
Star Rating
(95)4.3 out of 5
Market Segments
Mid-Market (51.1% of reviews)
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Higher Logic Vanilla excels in its Quality of Support, with a score of 9.2, indicating that users feel well-supported and valued. In contrast, Bettermode also scores 9.2, but reviewers mention that the responsiveness and helpfulness of the support team can vary.
- Reviewers mention that Bettermode shines in Ease of Use with a score of 9.2, making it more intuitive for new users. Higher Logic Vanilla, while still user-friendly, has a slightly lower score of 8.6, suggesting a steeper learning curve for some users.
- G2 users highlight that Higher Logic Vanilla offers robust Community Management features, scoring 8.0, which include effective qualitative solutions for user engagement. Bettermode, however, scores higher at 8.5, with users praising its all-in-one dashboard that simplifies community oversight.
- Users on G2 report that Bettermode's Social Network Integration is a standout feature, scoring 9.0, allowing seamless connectivity with various platforms. Higher Logic Vanilla, with a score of 7.7, is perceived as less integrated, which can limit community interaction.
- Reviewers mention that Higher Logic Vanilla's Customization Options are robust, particularly in Customized Branding and Application Templates, scoring 9.3. Bettermode, while offering customization, does not match this level of flexibility, leading to a score of 8.6.
- Users say that Bettermode's Customer Engagement features are particularly effective, scoring 9.0, with tools that enhance interaction and feedback. Higher Logic Vanilla, with a score of 7.7, is seen as less engaging, which may affect user retention and satisfaction.
Featured Products
Sponsored
ToucanTech
(22)
Customer Self-Service
Visit Website
Sponsored
Crescendo.ai
(0)
Customer Self-Service
Visit Website
Sponsored
Alhena AI
(34)
Customer Self-Service
Visit Website
Pricing
Entry-Level Pricing
Bettermode
Free
Free
Ideal for hobbyists and individuals or for those getting started bringing their community dream to life.
- Bettermode.io Domain
- Bettermode Badge
- No-code Customization
Higher Logic Vanilla
Essential
Contact Us
For kicking off smaller communities within mid to large sized organizations
- 5 Staff Users
- Unlimited members
- 1 SSO Connection
Free Trial
Bettermode
Free Trial is available
Higher Logic Vanilla
No trial information availableRatings
Meets Requirements
8.8
65
8.3
80
Ease of Use
9.2
66
8.6
81
Ease of Setup
9.2
61
8.2
69
Ease of Admin
9.3
63
8.5
73
Quality of Support
9.2
63
9.2
78
Has the product been a good partner in doing business?
9.4
61
8.8
72
Product Direction (% positive)
10.0
58
8.4
79
Features by Category
Account Options
8.6
11
Not enough data
8.9
15
Not enough data
8.5
12
Not enough data
9.2
14
Not enough data
8.9
11
Not enough data
9.0
14
Not enough data
Q&A Tools
8.8
17
Not enough data
9.3
17
Not enough data
8.8
18
Not enough data
7.8
15
Not enough data
8.7
14
Not enough data
8.6
6
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
8.0
5
Self-Service Platform
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
7.7
5
User Interface Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Publishing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Community Building
9.0
32
7.7
20
8.0
29
7.9
11
7.0
15
Not enough data
8.8
12
Not enough data
8.6
14
Not enough data
8.0
14
Not enough data
Community Improvement
7.1
15
Not enough data
5.5
14
Not enough data
6.2
13
Not enough data
6.7
14
Not enough data
Customer Analytics
8.0
29
6.9
32
9.0
40
7.7
33
7.5
36
7.1
8
7.7
27
6.8
10
Community Management
8.5
38
8.0
28
8.6
37
7.9
34
8.1
13
Not enough data
Community Analytics
8.6
13
Not enough data
7.1
14
Not enough data
6.5
14
Not enough data
8.0
15
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bettermode and Higher Logic Vanilla are categorized as Online Community Management
Unique Categories
Bettermode is categorized as Q&A Platforms, Drag and Drop App Builder, and No-Code Development Platforms
Higher Logic Vanilla is categorized as Customer Self-Service
Reviews
Reviewers' Company Size
Bettermode
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Higher Logic Vanilla
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.2%
Information Technology and Services
11.3%
Professional Training & Coaching
6.6%
Marketing and Advertising
6.6%
Health, Wellness and Fitness
6.6%
Other
54.7%
Computer Software
23.9%
Computer Games
13.0%
Information Technology and Services
12.0%
Internet
10.9%
Marketing and Advertising
3.3%
Other
37.0%
Most Helpful Reviews
Bettermode
Most Helpful Favorable Review
Monica D.
Verified User in Computer Software
The learning curve is very low, and it comes with these building blocks for online communities. Designed for modern web users with intuitiveness and powerful activity feed. The most crucial element in their offering is the team - they fully understood our...
Most Helpful Critical Review
Verified User in Management Consulting
Not having an app or further developing functionality. The instant message feature is useless. The slow response time for customer service requests is painful.
Higher Logic Vanilla
Most Helpful Favorable Review
Dan H.
Verified User in Construction
Super customer service from Vanilla and the smiles on the faces of the people in our community.
Most Helpful Critical Review
Verified User in Professional Training & Coaching
The salesperson was incredibly pushy and kept trying to upsell us on features and moderation. This is because the very basics were not suitable as-is, making it virtually impossible not to upgrade to a more expensive plan. Their salesperson would routinely...
Monica D.
Verified User in Computer Software
The learning curve is very low, and it comes with these building blocks for online communities. Designed for modern web users with intuitiveness and powerful activity feed. The most crucial element in their offering is the team - they fully understood our...
Dan H.
Verified User in Construction
Super customer service from Vanilla and the smiles on the faces of the people in our community.
Verified User in Management Consulting
Not having an app or further developing functionality. The instant message feature is useless. The slow response time for customer service requests is painful.
Verified User in Professional Training & Coaching
The salesperson was incredibly pushy and kept trying to upsell us on features and moderation. This is because the very basics were not suitable as-is, making it virtually impossible not to upgrade to a more expensive plan. Their salesperson would routinely...
Alternatives
Discussions
Bettermode has no discussions with answers
What are the main features of Vanilla Forums?
1 comment
Official Response from Higher Logic Vanilla
Vanilla Forums offers the following features:
Gamification (Badges and Reactions)
Private Communities
Social Groups
Single Sign On
Customizable...Read more
Can I run a Vanilla forum in an embedded frame?
1 comment
Official Response from Higher Logic Vanilla
Yes, Vanilla is embed-friendly.Read more
Can Vanilla be integrated with the rest of my website so I do not need a separate login for the forums?
1 comment
Official Response from Higher Logic Vanilla
Yes, you can connect Vanilla to your other systems using our jsconnect plugin. This will allow for a seamless single sign-on (SSO) experience.Read more
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
