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Compare Bettermode and Gainsight Customer Communities

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Bettermode
Bettermode
(107)
4.6 out of 5
Bettermode
By Bettermode Inc.
Optimized for quick response
Gainsight Customer Communities
Gainsight Customer Communities
(225)
4.4 out of 5
Gainsight Customer Communities
By Gainsight Inc.
Optimized for quick response
At a Glance
Bettermode
Bettermode
Star Rating
(107)4.6 out of 5
Market Segments
Small-Business (63.1% of reviews)
Information
Entry-Level Pricing
Free
Free Trial is available
Browse all 3 pricing plans
Gainsight Customer Communities
Gainsight Customer Communities
Star Rating
(225)4.4 out of 5
Market Segments
Mid-Market (63.4% of reviews)
Information
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Gainsight Customer Communities
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users on G2 report that Gainsight Customer Communities excels in its "Quality of Support" with a score of 8.9, while Bettermode also performs well with a score of 9.2, indicating that both platforms are committed to providing strong customer service.
  • Reviewers mention that Bettermode shines in "Social Network Integration" with a score of 8.8, compared to Gainsight's lower score of 6.7, suggesting that Bettermode offers more robust features for connecting with social platforms.
  • G2 users highlight that Gainsight Customer Communities has a strong "Commenting System" with a score of 9.3, which enhances user interaction, while Bettermode's score of 8.5 indicates it also has a solid commenting feature but may not be as effective in fostering community engagement.
  • Users report that Bettermode's "Ease of Use" is rated at 9.2, making it more user-friendly than Gainsight's score of 8.7, which could be a significant factor for teams looking for a straightforward implementation.
  • Reviewers say that Gainsight's "Community Improvement" features, particularly in "Gamification" with a score of 8.2, are appreciated, but Bettermode's score of 7.2 suggests it may not be as effective in engaging users through gamified elements.
  • Users report that both platforms have strong "Customer Engagement" scores, with Bettermode at 9.0 and Gainsight at 8.0, indicating that while both products are effective, Bettermode may offer slightly better tools for keeping users engaged.
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Pricing
Entry-Level Pricing
Bettermode
Free
Free
Browse all 3 pricing plans
Gainsight Customer Communities
No pricing available
Free Trial
Bettermode
Free Trial is available
Gainsight Customer Communities
Free Trial is available
Ratings
Meets Requirements
8.8
62
8.3
174
Ease of Use
9.2
63
8.7
177
Ease of Setup
9.2
58
8.4
133
Ease of Admin
9.3
60
8.7
137
Quality of Support
9.2
60
8.8
162
Has the product been a good partner in doing business?
9.4
58
9.0
138
Product Direction (% positive)
10.0
55
8.7
165
Features by Category
Q&A PlatformsHide 15 FeaturesShow 15 Features
8.7
172
Not enough data
Account Options
8.7
10
Not enough data
8.8
14
Not enough data
8.5
12
Not enough data
9.1
13
Not enough data
8.8
10
Not enough data
9.0
14
Not enough data
Q&A Tools
8.8
16
Not enough data
9.3
16
Not enough data
8.7
17
Not enough data
8.1
13
Not enough data
8.7
13
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
Drag and Drop App BuilderHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
No-Code Development PlatformsHide 10 FeaturesShow 10 Features
Not enough data
Not enough data
User Interface Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Publishing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Community ManagementHide 21 FeaturesShow 21 Features
7.8
433
7.5
842
Community Building
9.0
31
6.8
52
8.0
28
7.0
56
7.0
15
7.5
27
8.8
12
7.2
24
8.5
13
7.4
23
7.8
13
7.7
22
Community Improvement
7.2
13
8.4
28
5.9
13
6.6
25
6.7
12
6.6
21
7.1
12
6.4
22
Customer Analytics
8.1
28
7.6
62
9.0
39
8.1
81
7.5
36
7.1
80
7.9
26
7.2
58
Community Management
8.5
37
8.3
69
8.6
37
8.1
75
8.1
13
8.2
23
Community Analytics
8.6
13
7.6
23
7.1
14
7.5
23
6.5
14
7.2
23
7.9
14
8.3
25
Knowledge ManagementHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bettermode
Bettermode
Gainsight Customer Communities
Gainsight Customer Communities
Bettermode and Gainsight Customer Communities are categorized as Online Community Management
Unique Categories
Bettermode
Gainsight Customer Communities
Gainsight Customer Communities has no unique categories
Reviews
Reviewers' Company Size
Bettermode
Bettermode
Small-Business(50 or fewer emp.)
63.1%
Mid-Market(51-1000 emp.)
26.2%
Enterprise(> 1000 emp.)
10.7%
Gainsight Customer Communities
Gainsight Customer Communities
Small-Business(50 or fewer emp.)
14.3%
Mid-Market(51-1000 emp.)
63.4%
Enterprise(> 1000 emp.)
22.3%
Reviewers' Industry
Bettermode
Bettermode
Computer Software
13.6%
Information Technology and Services
10.7%
Marketing and Advertising
6.8%
Health, Wellness and Fitness
6.8%
Professional Training & Coaching
5.8%
Other
56.3%
Gainsight Customer Communities
Gainsight Customer Communities
Computer Software
38.8%
Information Technology and Services
19.2%
Telecommunications
9.4%
Computer & Network Security
3.6%
Internet
2.7%
Other
26.3%
Most Helpful Reviews
Bettermode
Bettermode
Most Helpful Favorable Review
David A.
DA
David A.
Verified User in Education Management

We created an online Tribe group and it quickly became a community. Our customers and employees are able to connect easily and it has made our organization stronger because of it. Many of our community members are not on Facebook or other social media and...

Most Helpful Critical Review
Verified User
G
Verified User in Management Consulting

Not having an app or further developing functionality. The instant message feature is useless. The slow response time for customer service requests is painful.

Gainsight Customer Communities
Gainsight Customer Communities
Most Helpful Favorable Review
Tomás A.
TA
Tomás A.
Verified User in Telecommunications

Platform: - is mobile 1st thinking - you can configure yourself many option - backoffice is intuitive - clear roadmap for improvements - you can apply to be a tester and help developing the final solution Support: - very transparent with you -...

Most Helpful Critical Review
Verified User
G
Verified User in Computer Software

Insided is exceptionally behind on some core functionality that would help us drive outcomes through the community. For example, being able to email community members to get them re-engaged. I also wish that it provided more ways to drive acts of customer...

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Discussions
Bettermode
Bettermode Discussions
Monty the Mongoose crying
Bettermode has no discussions with answers
See all discussions
Gainsight Customer Communities
Gainsight Customer Communities Discussions
Can an Insided community (especially with your community powered knowledge base) exist as a bolt on, alongside an online help centre, or for real success, does a company need to commit to the community as the online resource for customer support?
2 comments
Danny P.
DP
Yes, we have a successful community Q&A as our primary/initial use case as well as Zendesk support and a robust customer enablement (documentation and...Read more
What is a community platform?
1 comment
Jenny W.
JW
An online space to host a community of users based around a common goal, creating the ability for users to connect, collaborate, and build relationships with...Read more
What does inSided Online Community Platform do?
1 comment
Ruthie B.
RB
Platform for hosting online community - including forums, events, updates, and feature requests.Read more
See all discussions
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