Compare Bettermode and Gainsight Customer Communities

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At a Glance
Bettermode
Bettermode
Star Rating
(110)4.6 out of 5
Market Segments
Small-Business (63.2% of reviews)
Information
Entry-Level Pricing
Free
Free Trial is available
Browse all 3 pricing plans
Gainsight Customer Communities
Gainsight Customer Communities
Star Rating
(247)4.4 out of 5
Market Segments
Mid-Market (59.8% of reviews)
Information
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Gainsight Customer Communities
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that Gainsight Customer Communities excels in its Commenting System with a score of 9.3, allowing for robust discussions, while Bettermode's score of 8.5 indicates a slightly less effective commenting feature.
  • Reviewers mention that Bettermode shines in Social Network Integration, scoring 8.8 compared to Gainsight's 6.7, making it a better choice for organizations looking to leverage social media for community engagement.
  • G2 users highlight that Gainsight's Knowledge Base features, particularly the Q&A Tools and Link Sharing, both score 8.8, providing a strong resource for community members, whereas Bettermode's features in this area are rated lower.
  • Users on G2 report that Bettermode offers superior Community Analytics with a customer intelligence score of 8.6, compared to Gainsight's 7.2, indicating better insights into user engagement and community performance.
  • Reviewers say that Gainsight's Ease of Use is rated at 8.7, which is commendable, but Bettermode outperforms with a score of 9.2, suggesting a more intuitive user experience overall.
  • Users report that while both platforms offer Gamification features, Gainsight's score of 8.2 is notably higher than Bettermode's 7.2, indicating a more engaging experience for users looking to enhance community interaction through gamified elements.
Featured Products
Pricing
Entry-Level Pricing
Bettermode
Free
Free
Browse all 3 pricing plans
Gainsight Customer Communities
No pricing available
Free Trial
Bettermode
Free Trial is available
Gainsight Customer Communities
Free Trial is available
Ratings
Meets Requirements
8.8
65
8.3
196
Ease of Use
9.2
66
8.7
199
Ease of Setup
9.2
61
8.3
154
Ease of Admin
9.3
63
8.7
140
Quality of Support
9.2
63
8.8
184
Has the product been a good partner in doing business?
9.4
61
9.0
141
Product Direction (% positive)
10.0
58
8.6
187
Features by Category
8.7
20
Not enough data
Account Options
8.6
11
Not enough data
8.9
15
Not enough data
8.5
12
Not enough data
9.2
14
Not enough data
8.9
11
Not enough data
9.0
14
Not enough data
Q&A Tools
8.8
17
Not enough data
9.3
17
Not enough data
8.8
18
Not enough data
7.8
15
Not enough data
8.7
14
Not enough data
8.6
6
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
Drag and Drop App BuilderHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
No-Code Development PlatformsHide 10 FeaturesShow 10 Features
Not enough data
Not enough data
User Interface Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Publishing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Community ManagementHide 21 FeaturesShow 21 Features
7.8
53
7.2
136
Community Building
9.0
32
7.1
71
8.0
29
7.2
75
7.0
15
7.8
46
8.8
12
7.5
43
8.6
14
7.7
40
8.0
14
7.7
39
Community Improvement
7.1
15
8.1
46
5.5
14
7.2
44
6.2
13
7.1
39
6.7
14
7.2
41
Customer Analytics
8.0
29
7.7
81
9.0
40
8.1
100
7.5
36
7.4
99
7.7
27
7.4
77
Community Management
8.5
38
8.2
87
8.6
37
8.2
92
8.1
13
8.5
41
Community Analytics
8.6
13
7.9
41
7.1
14
7.7
41
6.5
14
7.8
41
8.0
15
8.5
42
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bettermode
Bettermode
Gainsight Customer Communities
Gainsight Customer Communities
Bettermode and Gainsight Customer Communities are categorized as Online Community Management
Unique Categories
Gainsight Customer Communities
Gainsight Customer Communities has no unique categories
Reviews
Reviewers' Company Size
Bettermode
Bettermode
Small-Business(50 or fewer emp.)
63.2%
Mid-Market(51-1000 emp.)
26.4%
Enterprise(> 1000 emp.)
10.4%
Gainsight Customer Communities
Gainsight Customer Communities
Small-Business(50 or fewer emp.)
16.3%
Mid-Market(51-1000 emp.)
59.8%
Enterprise(> 1000 emp.)
24.0%
Reviewers' Industry
Bettermode
Bettermode
Computer Software
14.2%
Information Technology and Services
11.3%
Professional Training & Coaching
6.6%
Marketing and Advertising
6.6%
Health, Wellness and Fitness
6.6%
Other
54.7%
Gainsight Customer Communities
Gainsight Customer Communities
Computer Software
36.2%
Information Technology and Services
19.1%
Telecommunications
8.5%
Computer & Network Security
3.7%
Internet
2.4%
Other
30.1%
Most Helpful Reviews
Bettermode
Bettermode
Most Helpful Favorable Review
MD
Monica D.
Verified User in Computer Software

The learning curve is very low, and it comes with these building blocks for online communities. Designed for modern web users with intuitiveness and powerful activity feed. The most crucial element in their offering is the team - they fully understood our...

Most Helpful Critical Review
Verified User
G
Verified User in Management Consulting

Not having an app or further developing functionality. The instant message feature is useless. The slow response time for customer service requests is painful.

Gainsight Customer Communities
Gainsight Customer Communities
Most Helpful Favorable Review
JM
John M.
Verified User in Computer Software

The Insided Community platform replies to all basic community features, as you'd expect! However, it has 3 main killer features that I haven't found anywhere else in Community-land: - Drag & drop page customization of the home page and easy...

Most Helpful Critical Review
Verified User
G
Verified User in Computer Software

The functionality of InSided's platform is limited. If you want to do anything beyond the few widgets and modules they offer in the out-of-the-box setup, HTML and CSS are required to get it to your specifications. I would like additional nesting options in...

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Discussions
Bettermode
Bettermode Discussions
Monty the Mongoose crying
Bettermode has no discussions with answers
Gainsight Customer Communities
Gainsight Customer Communities Discussions
Can an Insided community (especially with your community powered knowledge base) exist as a bolt on, alongside an online help centre, or for real success, does a company need to commit to the community as the online resource for customer support?
2 comments
DP
Yes, we have a successful community Q&A as our primary/initial use case as well as Zendesk support and a robust customer enablement (documentation and...Read more
What is a community platform?
1 comment
JW
An online space to host a community of users based around a common goal, creating the ability for users to connect, collaborate, and build relationships with...Read more
What does inSided Online Community Platform do?
1 comment
RB
Platform for hosting online community - including forums, events, updates, and feature requests.Read more
Bettermode
Bettermode
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Gainsight Customer Communities
Gainsight Customer Communities
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