# BeforeSunset AI, Gmelius, Hiver vs Freshdesk Comparison

| | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.4 out of 5 | 4.6 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 34 | 776 | 1,283 | 3,748 | 
| **Largest Market Segment** | Small-Business (100.0% of reviews) | Small-Business (81.5% of reviews) | Small-Business (66.9% of reviews) | Small-Business (48.6% of reviews) | 
| **Entry Level Price** | Free Per Month | Starting at $24.00 1 User Per Month | Free | $19.00 1 User per month billed annually Per Month | 

---
## Top Pros & Cons

### BeforeSunset AI

**Not enough data**

### Gmelius

Pros:
- Ease of Use (22 reviews)
- Email Management (14 reviews)

Cons:
- Email Management Issues (8 reviews)
- Missing Features (8 reviews)

### Hiver

Pros:
- Ease of Use (182 reviews)
- Team Collaboration (149 reviews)

Cons:
- Email Issues (72 reviews)
- Missing Features (47 reviews)

### Freshdesk

Pros:
- Ease of Use (223 reviews)
- Features (158 reviews)

Cons:
- Missing Features (69 reviews)
- Limited Features (62 reviews)

---
## Ratings Comparison
| Rating | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
  | **Meets Requirements** | 9.1 (26 reviews) | 8.5 (568 reviews) | 9.0 (993 reviews) | 8.6 (3280 reviews) | 
  | **Ease of Use** | 9.5 (26 reviews) | 8.3 (575 reviews) | 9.1 (1017 reviews) | 8.9 (3304 reviews) | 
  | **Ease of Setup** | Not enough data | 8.1 (251 reviews) | 9.0 (593 reviews) | 8.6 (2360 reviews) | 
  | **Ease of Admin** | Not enough data | 8.3 (246 reviews) | 9.2 (454 reviews) | 8.7 (2199 reviews) | 
  | **Quality of Support** | 9.6 (25 reviews) | 8.7 (496 reviews) | 9.2 (921 reviews) | 8.7 (3179 reviews) | 
  | **Has the product been a good partner in doing business?** | Not enough data | 8.5 (237 reviews) | 9.2 (445 reviews) | 8.8 (2122 reviews) | 
  | **Product Direction (% positive)** | 10.0 (27 reviews) | 8.6 (537 reviews) | 9.1 (986 reviews) | 8.8 (3249 reviews) | 

---
## Pricing

### BeforeSunset AI

#### Entry-Level Pricing

Plan: Basic

Price: Free Per Month

Key Features:
- Unlimited todos & subtasks 
- AI assistant: 300 credits
- Unlimited to-dos & subtasks

[Browse all 5 editions](https://www.g2.com/products/beforesunset-ai/pricing)

#### Free Trial

No

### Gmelius

#### Entry-Level Pricing

Plan: Growth

Price: Starting at $24.00 1 User Per Month

Key Features:
- Unlimited Shared Inboxes & AI Assistants
- Workflow automation rules
- Outreach automation suite

[Browse all 2 editions](https://www.g2.com/products/gmelius/pricing)

#### Free Trial

Yes

### Hiver

#### Entry-Level Pricing

Plan: Free

Price: Free

Key Features:
- Multi-channel shared inboxes
- Email management
- Live chat support

[Browse all 4 editions](https://www.g2.com/products/hiver/pricing)

#### Free Trial

Yes

### Freshdesk

#### Entry-Level Pricing

Plan: Freshdesk Email and Ticketing  (Growth)

Price: $19.00 1 User per month billed annually Per Month

Description: Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email

Key Features:
- Automations 
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports

[Browse all 6 editions](https://www.g2.com/products/freshdesk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **BeforeSunset AI** | N/A | N/A |
| **Gmelius** | 8.8/10 | 190 |
| **Hiver** | 8.0/10 | 352 |
| **Freshdesk** | 8.2/10 | 2591 |

#### Ticket and Case Management

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.7 (75 reviews) ✓ Verified | 8.8 (212 reviews) ✓ Verified | 8.9 (2252 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | 8.6 (78 reviews) ✓ Verified | 8.8 (216 reviews) ✓ Verified | 8.8 (2264 reviews) ✓ Verified | 
| **Workflow** | Not enough data | 8.8 (86 reviews) ✓ Verified | 8.6 (223 reviews) ✓ Verified | 8.5 (2192 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | 9.0 (74 reviews) ✓ Verified | 8.5 (205 reviews) ✓ Verified | 8.5 (2068 reviews) ✓ Verified | 
| **SLA Management** | Not enough data | 9.2 (53 reviews) ✓ Verified | 8.2 (177 reviews) ✓ Verified | 8.3 (1810 reviews) ✓ Verified | 
| **Attachments/Screencasts** | Not enough data | 9.0 (76 reviews) ✓ Verified | 8.3 (189 reviews) | 8.5 (2094 reviews) ✓ Verified | 
| **Ticket Collaboration** | Not enough data | 9.0 (79 reviews) ✓ Verified | 8.6 (209 reviews) ✓ Verified | 8.7 (2027 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | 8.9 (55 reviews) ✓ Verified | 8.1 (112 reviews) | 8.3 (1378 reviews) ✓ Verified | 

#### Generative AI

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.2 (74 reviews) | 7.3 (331 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.3 (73 reviews) | 7.4 (325 reviews) | 

#### Agentic AI - Help Desk

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.3 (29 reviews) | 7.2 (58 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.2 (29 reviews) | 6.9 (57 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 6.8 (28 reviews) | 7.2 (56 reviews) | 

#### Communication Channels

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Customer Portal** | Not enough data | 8.8 (62 reviews) ✓ Verified | 8.2 (160 reviews) | 8.6 (1926 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | 8.9 (77 reviews) ✓ Verified | 8.9 (217 reviews) ✓ Verified | 8.9 (2090 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | 8.8 (62 reviews) ✓ Verified | 8.5 (190 reviews) | 8.4 (1316 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | Feature Not Available | 7.5 (109 reviews) | 8.0 (1191 reviews) ✓ Verified | 
| **Voice** | Not enough data | Feature Not Available | 7.5 (104 reviews) | 7.9 (937 reviews) ✓ Verified | 

#### Platform

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Mobile User Support** | Not enough data | 6.9 (66 reviews) ✓ Verified | 7.5 (175 reviews) ✓ Verified | 8.1 (1161 reviews) ✓ Verified | 
| **Customization ** | Not enough data | 7.6 (84 reviews) ✓ Verified | 7.8 (160 reviews) | 8.1 (1662 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.4 (104 reviews) ✓ Verified | 8.8 (214 reviews) ✓ Verified | 8.6 (1550 reviews) ✓ Verified | 
| **Integration** | Not enough data | 8.7 (75 reviews) ✓ Verified | 8.2 (175 reviews) ✓ Verified | 8.3 (1157 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 8.1 (72 reviews) ✓ Verified | 8.2 (193 reviews) ✓ Verified | 8.0 (1881 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 7.9 (94 reviews) ✓ Verified | 8.4 (207 reviews) ✓ Verified | 8.3 (1967 reviews) ✓ Verified | 

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **BeforeSunset AI** | N/A | N/A |
| **Gmelius** | N/A | N/A |
| **Hiver** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Communication

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Status Updates** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Content Management

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **File Sharing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Task Management** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Moderation** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Virtual Workspaces

| Product | Score | Reviews |
|---|---|---|
| **BeforeSunset AI** | N/A | N/A |
| **Gmelius** | N/A | N/A |
| **Hiver** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Visual Tools

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Whiteboarding** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Annotations** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Graphing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Office Customization

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Office Decor** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Customized Floor Plans** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Personal Offices** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Guest Tools

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Virtual Receptionist** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **External Video Conferencing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Guest Links** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Collaboration Tools

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Simultaneous Screen Sharing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Document Sharing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Availability Status** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Mobile Application** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Virtual Workspaces

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Workflow Management

| Product | Score | Reviews |
|---|---|---|
| **BeforeSunset AI** | N/A | N/A |
| **Gmelius** | 8.3/10 | 118 |
| **Hiver** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Setup

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Activities** | Not enough data | 8.5 (94 reviews) | Not enough data | Not enough data | 
| **Flows** | Not enough data | 8.7 (90 reviews) | Not enough data | Not enough data | 
| **Dependencies** | Not enough data | Feature Not Available | Not enough data | Not enough data | 
| **Notifications** | Not enough data | 8.5 (104 reviews) | Not enough data | Not enough data | 

#### Management

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Updates** | Not enough data | 8.4 (88 reviews) | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | 8.4 (66 reviews) | Not enough data | Not enough data | 
| **Integration** | Not enough data | 8.7 (76 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | 6.7 (10 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Workflow Management

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **BeforeSunset AI** | N/A | N/A |
| **Gmelius** | N/A | N/A |
| **Hiver** | 7.6/10 | 152 |
| **Freshdesk** | 8.0/10 | 404 |

#### Channels

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Not enough data | 7.9 (149 reviews) | 8.4 (358 reviews) | 
| **Open Listening** | Not enough data | Not enough data | 7.6 (143 reviews) | 8.0 (334 reviews) | 
| **Physical Media** | Not enough data | Not enough data | 6.7 (141 reviews) | 7.5 (324 reviews) | 

#### Design

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Communications Strategy Development** | Not enough data | Not enough data | 7.9 (142 reviews) | 8.2 (331 reviews) | 
| **Create Content** | Not enough data | Not enough data | 7.3 (142 reviews) | 7.8 (335 reviews) | 
| **Personalization** | Not enough data | Not enough data | 8.0 (144 reviews) | 8.3 (356 reviews) | 
| **Inbound Identification** | Not enough data | Not enough data | 8.2 (144 reviews) | 8.3 (344 reviews) | 
| **Regulatory Compliance** | Not enough data | Not enough data | 7.8 (141 reviews) | 8.4 (332 reviews) | 

#### Generative AI

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.1 (107 reviews) | 7.7 (263 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.1 (105 reviews) | 7.7 (264 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **BeforeSunset AI** | N/A | N/A |
| **Gmelius** | N/A | N/A |
| **Hiver** | N/A | N/A |
| **Freshdesk** | 8.4/10 | 293 |

#### Usability

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **All-Employee Access** | Not enough data | Not enough data | Not enough data | 8.7 (263 reviews) | 
| **Supporting Documents** | Not enough data | Not enough data | Not enough data | 8.7 (259 reviews) | 
| **Two-Way Communication** | Not enough data | Not enough data | Not enough data | 8.8 (251 reviews) | 

#### Reporting

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Priority Case Alerts** | Not enough data | Not enough data | Not enough data | 8.6 (245 reviews) | 
| **Trend Analysis** | Not enough data | Not enough data | Not enough data | 8.5 (241 reviews) | 
| **Performance Monitoring** | Not enough data | Not enough data | Not enough data | 8.6 (253 reviews) | 

#### Generative AI

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 7.5 (178 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 7.5 (178 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **BeforeSunset AI** | N/A | N/A |
| **Gmelius** | 8.3/10 | 286 |
| **Hiver** | 8.4/10 | 621 |
| **Freshdesk** | 8.3/10 | 269 |

#### Productivity Tools

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Notes** | Not enough data | 8.5 (242 reviews) | 8.9 (571 reviews) | 8.9 (237 reviews) | 
| **Internal Discussion** | Not enough data | 8.3 (216 reviews) | 8.7 (544 reviews) | 8.7 (222 reviews) | 
| **Assignments and Tasks** | Not enough data | 8.6 (246 reviews) | 9.2 (574 reviews) | 8.6 (225 reviews) | 
| **Workflows** | Not enough data | 8.3 (199 reviews) | 8.7 (502 reviews) | 8.7 (229 reviews) | 
| **Templates** | Not enough data | 8.5 (217 reviews) | 8.7 (529 reviews) | 8.7 (232 reviews) | 
| **Integrations** | Not enough data | 8.3 (171 reviews) | 8.2 (445 reviews) | 8.3 (209 reviews) | 
| **Tagging System** | Not enough data | 8.4 (230 reviews) | 9.1 (557 reviews) | 8.7 (227 reviews) | 

#### Analytics

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Trends** | Not enough data | 7.8 (132 reviews) | 8.0 (432 reviews) | 8.3 (204 reviews) | 
| **Performance Tracking** | Not enough data | 8.1 (154 reviews) | 8.3 (463 reviews) | 8.5 (214 reviews) | 
| **Email Tracking** | Not enough data | 8.7 (230 reviews) | 8.8 (499 reviews) | 8.6 (212 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.2 (24 reviews) | 6.9 (12 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 7.2 (24 reviews) | 7.1 (14 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **BeforeSunset AI** | N/A | N/A |
| **Gmelius** | N/A | N/A |
| **Hiver** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Responses

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Customization** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Live chat** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **BeforeSunset AI** | N/A | N/A |
| **Gmelius** | N/A | N/A |
| **Hiver** | 7.3/10 | 5 |
| **Freshdesk** | 8.1/10 | 500 |

#### Conversational Platform

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 8.3 (432 reviews) | 
| **Omnichannel** | Not enough data | Not enough data | Not enough data | 8.3 (378 reviews) | 
| **Contextual Engagement** | Not enough data | Not enough data | Not enough data | 8.3 (371 reviews) | 
| **Proactive Engagement** | Not enough data | Not enough data | Not enough data | 8.4 (307 reviews) | 

#### Support Automation

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | Not enough data | 8.4 (388 reviews) | 
| **Seamless Escalation** | Not enough data | Not enough data | Not enough data | 8.4 (408 reviews) | 
| **Transcripts** | Not enough data | Not enough data | Not enough data | 8.3 (373 reviews) | 
| **Self-Serve Support** | Not enough data | Not enough data | 7.3 (5 reviews) | 8.2 (314 reviews) | 

#### Generative AI

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 7.4 (207 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 7.4 (203 reviews) | 

### Calendar

| Product | Score | Reviews |
|---|---|---|
| **BeforeSunset AI** | 8.8/10 | 15 |
| **Gmelius** | N/A | N/A |
| **Hiver** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Calendar View

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Multi-Calendar View** | 9.2 (15 reviews) | Not enough data | Not enough data | Not enough data | 
| **Customizable Viewing** | 8.7 (15 reviews) | Not enough data | Not enough data | Not enough data | 

#### Shared Calendar

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Calendar Collaboration** | 9.1 (15 reviews) | Not enough data | Not enough data | Not enough data | 
| **Multiple Calendar Management** | 8.8 (15 reviews) | Not enough data | Not enough data | Not enough data | 

#### Accessibility

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Screen Reader Compatibility** | 8.7 (14 reviews) | Not enough data | Not enough data | Not enough data | 
| **Keyboard Shortcuts** | 8.8 (14 reviews) | Not enough data | Not enough data | Not enough data | 

#### Integration

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Sync Multiple Calendars** | 9.3 (15 reviews) | Not enough data | Not enough data | Not enough data | 
| **Import Events** | 9.0 (15 reviews) | Not enough data | Not enough data | Not enough data | 
| **Software Integrations** | 8.4 (15 reviews) | Not enough data | Not enough data | Not enough data | 

#### Notifications

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Customized Calendar Notifications** | 9.3 (14 reviews) | Not enough data | Not enough data | Not enough data | 
| **Location-Based Alerts** | 7.8 (12 reviews) | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **AI Text-to-Image** | 8.9 (12 reviews) | Not enough data | Not enough data | Not enough data | 
| **AI Text-to-Speech** | 8.8 (12 reviews) | Not enough data | Not enough data | Not enough data | 
| **AI Image-to-Text** | 8.8 (12 reviews) | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Calendar

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Email Management

| Product | Score | Reviews |
|---|---|---|
| **BeforeSunset AI** | N/A | N/A |
| **Gmelius** | 7.7/10 | 188 |
| **Hiver** | 7.8/10 | 411 |
| **Freshdesk** | N/A | N/A |

#### Sorting & Filtering

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Attachment Search** | Not enough data | 8.2 (109 reviews) | 8.1 (350 reviews) | Not enough data | 
| **Tags** | Not enough data | 8.4 (145 reviews) | 8.8 (385 reviews) | Not enough data | 
| **AI Sorting** | Not enough data | 7.9 (107 reviews) | 7.5 (330 reviews) | Not enough data | 
| **Predefined Rules** | Not enough data | 8.0 (120 reviews) | 8.0 (347 reviews) | Not enough data | 

#### Integrations

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Microsoft Outlook Integration** | Not enough data | Feature Not Available | 6.8 (286 reviews) | Not enough data | 
| **Gmail Integration** | Not enough data | 9.2 (175 reviews) | 9.3 (396 reviews) | Not enough data | 
| **Apple Calendar Integration** | Not enough data | Feature Not Available | 7.1 (281 reviews) | Not enough data | 

#### Time Management

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Unified Inbox** | Not enough data | 8.6 (138 reviews) | 8.7 (351 reviews) | Not enough data | 
| **Email Automation** | Not enough data | 8.4 (136 reviews) | 8.5 (344 reviews) | Not enough data | 
| **Snooze** | Not enough data | 7.9 (97 reviews) | 8.0 (313 reviews) | Not enough data | 

#### Generative AI

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | 6.2 (22 reviews) | 7.5 (204 reviews) | Not enough data | 
| **AI Text-to-Speech** | Not enough data | 6.1 (22 reviews) | 7.2 (199 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 6.3 (22 reviews) | 7.4 (202 reviews) | Not enough data | 

#### Agentic AI - Email Management

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.2 (31 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.2 (32 reviews) | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **BeforeSunset AI** | N/A | N/A |
| **Gmelius** | N/A | N/A |
| **Hiver** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Customer Support

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Text** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Learning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **BeforeSunset AI** | N/A | N/A |
| **Gmelius** | N/A | N/A |
| **Hiver** | 6.5/10 | 213 |
| **Freshdesk** | 8.4/10 | 1886 |

#### Generative AI

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 7.8 (116 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 7.9 (114 reviews) | 
| **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | 7.6 (113 reviews) | 

#### Communication

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | Not enough data | 8.8 (583 reviews) ✓ Verified | 
| **Notifications** | Not enough data | Not enough data | Not enough data | 8.7 (601 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | Not enough data | Not enough data | 8.7 (494 reviews) ✓ Verified | 
| **In-App Messaging** | Not enough data | Not enough data | Not enough data | 8.5 (199 reviews) | 
| **Co-Browsing** | Not enough data | Not enough data | Not enough data | 8.2 (202 reviews) | 

####  Internal Use

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Customization ** | Not enough data | 7.6 (84 reviews) ✓ Verified | 7.8 (160 reviews) | 8.1 (1662 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | Not enough data | Not enough data | 8.6 (203 reviews) | 
| **Lead Development** | Not enough data | Not enough data | Not enough data | 8.2 (186 reviews) | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 8.8 (558 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | Not enough data | Not enough data | 8.8 (519 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | Not enough data | Not enough data | 8.6 (547 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **BeforeSunset AI** | N/A | N/A |
| **Gmelius** | N/A | N/A |
| **Hiver** | 8.4/10 | 8 |
| **Freshdesk** | 8.1/10 | 1122 |

#### Generative AI

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 8.6 (6 reviews) | 7.9 (139 reviews) | 

#### Self-Service Experience

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 8.6 (7 reviews) | 8.7 (959 reviews) | 
| **Searchable Articles** | Not enough data | Not enough data | 8.3 (7 reviews) | 8.6 (911 reviews) | 
| **Community Forums** | Not enough data | Not enough data | 8.6 (7 reviews) | 8.3 (682 reviews) | 
| **Mobile Optimization** | Not enough data | Not enough data | 8.3 (7 reviews) | 8.2 (238 reviews) | 
| **Personalization** | Not enough data | Not enough data | 8.3 (7 reviews) | 8.4 (255 reviews) | 

#### Self-Service Platform

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Branding** | Not enough data | Not enough data | 8.6 (7 reviews) | 8.5 (253 reviews) | 
| **Automation** | Not enough data | Not enough data | 8.6 (7 reviews) | 8.6 (260 reviews) | 
| **Artificial Intelligence** | Not enough data | Not enough data | 8.8 (7 reviews) | 8.0 (220 reviews) | 
| **Integrations** | Not enough data | Not enough data | 8.8 (7 reviews) | 8.4 (237 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.6 (6 reviews) | 7.7 (16 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 8.6 (6 reviews) | 7.7 (15 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.3 (6 reviews) | 7.9 (16 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 7.8 (6 reviews) | 7.7 (17 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.8 (6 reviews) | 7.6 (17 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.1 (6 reviews) | 7.6 (16 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 8.3 (6 reviews) | 7.8 (16 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **BeforeSunset AI** | N/A | N/A |
| **Gmelius** | N/A | N/A |
| **Hiver** | N/A | N/A |
| **Freshdesk** | 8.7/10 | 532 |

#### Generative AI

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 8.2 (79 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 8.0 (79 reviews) | 

#### Process

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Mentions** | Not enough data | Not enough data | Not enough data | 8.6 (163 reviews) | 
| **Tickets** | Not enough data | Not enough data | Not enough data | 9.3 (485 reviews) | 
| **Macros** | Not enough data | Not enough data | Not enough data | 8.6 (372 reviews) | 

#### Channels

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Email** | Not enough data | Not enough data | Not enough data | 9.2 (480 reviews) | 
| **Social** | Not enough data | Not enough data | Not enough data | 8.7 (416 reviews) | 
| **Live Chat** | Not enough data | Not enough data | Not enough data | 8.8 (377 reviews) | 
| **Phone** | Not enough data | Not enough data | Not enough data | 8.5 (341 reviews) | 
| **Text** | Not enough data | Not enough data | Not enough data | 8.3 (59 reviews) | 

#### Insight

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Surveys** | Not enough data | Not enough data | Not enough data | 8.6 (383 reviews) | 
| **Reporting** | Not enough data | Not enough data | Not enough data | 8.7 (170 reviews) | 
| **Visitor Activity** | Not enough data | Not enough data | Not enough data | 8.6 (374 reviews) | 
| **Help Desk** | Not enough data | Not enough data | Not enough data | 9.1 (446 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **BeforeSunset AI** | N/A | N/A |
| **Gmelius** | N/A | N/A |
| **Hiver** | 9.0/10 | 5 |
| **Freshdesk** | 7.7/10 | 91 |

#### Generative AI

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 9.0 (5 reviews) | 7.8 (87 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 9.0 (5 reviews) | 7.7 (85 reviews) | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **BeforeSunset AI** | N/A | N/A |
| **Gmelius** | N/A | N/A |
| **Hiver** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Document Processing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **BeforeSunset AI** | N/A | N/A |
| **Gmelius** | N/A | N/A |
| **Hiver** | 7.2/10 | 6 |
| **Freshdesk** | N/A | N/A |

#### Agentic AI - Google Workspace Communication Tools

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 7.2 (6 reviews) | Not enough data | 

### Productivity Bots

| Product | Score | Reviews |
|---|---|---|
| **BeforeSunset AI** | N/A | N/A |
| **Gmelius** | N/A | N/A |
| **Hiver** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Agentic AI - Productivity Bots

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **BeforeSunset AI** | N/A | N/A |
| **Gmelius** | N/A | N/A |
| **Hiver** | N/A | N/A |
| **Freshdesk** | 8.4/10 | 14 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | Not enough data | 8.9 (9 reviews) | 
| **Contextual Response Generation** | Not enough data | Not enough data | Not enough data | 8.5 (9 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 8.3 (9 reviews) | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | 8.5 (9 reviews) | 
| **Multilingual Support** | Not enough data | Not enough data | Not enough data | 8.0 (9 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | Not enough data | 8.0 (9 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 8.7 (10 reviews) | 
| **Escalation Handling** | Not enough data | Not enough data | Not enough data | 8.7 (10 reviews) | 
| **Workflow Optimization** | Not enough data | Not enough data | Not enough data | 8.5 (10 reviews) | 

#### Automation

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 9.3 (9 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 8.7 (9 reviews) | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 9.1 (9 reviews) | 

#### Autonomy

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 6.9 (9 reviews) | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 8.3 (9 reviews) | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 8.3 (9 reviews) | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 8.0 (9 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **BeforeSunset AI** | N/A | N/A |
| **Gmelius** | N/A | N/A |
| **Hiver** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | Not enough data | 

---
## Categories

**Unique to BeforeSunset AI (4):** [Project Management Tools Software](https://www.g2.com/categories/project-management-tools), [Productivity Bots Software](https://www.g2.com/categories/productivity-bots), [Calendar Software](https://www.g2.com/categories/calendar-software), [Virtual Workspaces](https://www.g2.com/categories/virtual-workspaces)

**Unique to Gmelius (6):** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [Help Desk Software](https://www.g2.com/categories/help-desk), [Project Management Tools Software](https://www.g2.com/categories/project-management-tools), [Workflow Management Software](https://www.g2.com/categories/workflow-management), [Email Management Software](https://www.g2.com/categories/email-management)

**Unique to Hiver (14):** [Email Management Software](https://www.g2.com/categories/email-management), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [Chatbots Software](https://www.g2.com/categories/chatbots)

**Unique to Freshdesk (10):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Help Desk Software](https://www.g2.com/categories/help-desk), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)


---
## Reviewer Demographics

### By Company Size

| Segment | BeforeSunset AI | Gmelius | Hiver | Freshdesk | 
|---|---|---|---|---|
| **Small-Business** | 100.0% | 81.5% | 66.9% | 48.6% | 
| **Mid-Market** | 0% | 15.7% | 27.2% | 39.7% | 
| **Enterprise** | 0% | 2.8% | 5.9% | 11.7% | 

### By Industry

#### BeforeSunset AI

- **Computer Software:** 48.5%
- **Marketing and Advertising:** 21.2%
- **Design:** 9.1%
- **Information Technology and Services:** 6.1%
- **Consulting:** 3.0%
- **Leisure, Travel & Tourism:** 3.0%
- **Internet:** 3.0%
- **Financial Services:** 3.0%
- **Computer & Network Security:** 3.0%

#### Gmelius

- **Marketing and Advertising:** 10.8%
- **Information Technology and Services:** 8.1%
- **Computer Software:** 5.2%
- **Accounting:** 3.6%
- **Financial Services:** 3.1%
- **Real Estate:** 3.1%
- **Education Management:** 2.9%
- **Construction:** 2.9%
- **Retail:** 2.4%
- **Staffing and Recruiting:** 2.3%
- **Other:** 55.8%

#### Hiver

- **Computer Software:** 6.9%
- **Information Technology and Services:** 5.6%
- **Marketing and Advertising:** 5.5%
- **Accounting:** 4.8%
- **Financial Services:** 4.1%
- **Retail:** 3.8%
- **Leisure, Travel & Tourism:** 3.6%
- **Logistics and Supply Chain:** 3.5%
- **Real Estate:** 3.1%
- **Consumer Services:** 2.6%
- **Other:** 56.6%

#### Freshdesk

- **Information Technology and Services:** 17.1%
- **Computer Software:** 12.7%
- **Financial Services:** 4.1%
- **Internet:** 4.0%
- **Education Management:** 3.8%
- **Retail:** 3.2%
- **Marketing and Advertising:** 3.1%
- **Consumer Services:** 3.0%
- **Telecommunications:** 2.3%
- **E-Learning:** 2.1%
- **Other:** 44.6%

---
## Alternatives

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- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7620 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7331 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1111 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (560 reviews)

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## Top Discussions

### BeforeSunset AI

No discussions available for this product.

### Gmelius

- Title: [How do I stop Gmelius collapsing Gmails left pane where it lists my folder?](https://www.g2.com/discussions/how-do-i-stop-gmelius-collapsing-gmails-left-pane-where-it-lists-my-folder-23bfe9ac-5f8d-4eff-8c89-c5f42a4d0ebc) — 1 comment, 1 upvote
  > **Top comment:** "Hi Jürgen, thank you for your question. 

Could you please try to click the 3-bars on the upper left corner to toggle the column on and off? It's a Gmail..."
- Title: [Gmelius helps me to share my work and connect my team!](https://www.g2.com/discussions/gmelius-helps-me-to-share-my-work-and-connect-my-team) — 1 comment, 2 upvotes
  > **Top comment:** "Hi Lina,

Lina from Gmelius here :) 

Thanks a lot for taking the time and reviewing Gmelius. We highly appreciate your kind words and couldn't be..."
- Title: [How do I stop Gmelius collapsing Gmails left pane where it lists my folder?](https://www.g2.com/discussions/how-do-i-stop-gmelius-collapsing-gmails-left-pane-where-it-lists-my-folder) — 1 comment
  > **Top comment:** "Hi Jürgen, 

Lina from Gmelius here. What you are describing is linked to the latest updates on Google's side. If you deactivate Chat and Meet in Gmail's..."
- Title: [I don't have any questions right now.](https://www.g2.com/discussions/51785-i-don-t-have-any-questions-right-now) — 1 comment, 1 upvote
  > **Top comment:** "I don't have any questions right now. I will contact gmelius support if i have any questions or if i need help with anything."
- Title: [Can we have multiple Admins on a free team plan?](https://www.g2.com/discussions/45701-can-we-have-multiple-admins-on-a-free-team-plan) — 1 comment, 1 upvote
  > **Top comment:** "Hi Jack,

A Gmelius subscription can only have one super-admin, but Growth and Enterprise customers can make any user(s) of their subscription "Managers"...."

### Hiver

- Title: [How can i separate Hiver tickets from my own emails in Gmail?](https://www.g2.com/discussions/how-can-i-separate-hiver-tickets-from-my-own-emails-in-gmail) — 1 comment, 1 upvote
  > **Top comment:** "We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. "
- Title: [Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.](https://www.g2.com/discussions/33985-is-there-a-way-to-make-pending-items-show-up-in-my-hiver-inbox-right-now-they-are-separate) — 1 comment, 1 upvote
  > **Top comment:** "Hi Makisha, 
I am Pratibha from the Product team at Hiver. 

As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I..."
- Title: [What is the future development direction for Hiver?](https://www.g2.com/discussions/27934-what-is-the-future-development-direction-for-hiver) — 1 comment
  > **Top comment:** "Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back..."

### Freshdesk

- Title: [What is Freshdesk used for?](https://www.g2.com/discussions/what-is-freshdesk-used-for) — 4 comments, 1 upvote
  > **Top comment:** "It is a helpdesk platform."
- Title: [Is freshdesk a CRM?](https://www.g2.com/discussions/is-freshdesk-a-crm) — 3 comments
  > **Top comment:** "yes"
- Title: [What is the use of freshdesk?](https://www.g2.com/discussions/what-is-the-use-of-freshdesk) — 3 comments, 1 upvote
  > **Top comment:** "Freshdesk is a Helpdesk web based Software as a Service product.  It has many features which include helpdesk, chat, service desk, etc."
- Title: [Can we expect Instagram integration in Freshdesk soon ?](https://www.g2.com/discussions/31784-can-we-expect-instagram-integration-in-freshdesk-soon) — 2 comments, 1 upvote
  > **Top comment:** "Please check support answer to similar questions:

https://support.freshdesk.com/support/discussions/topics/308279"
- Title: [How can Integrate FreashDesk with Zoho Books](https://www.g2.com/discussions/how-can-integrate-freashdesk-with-zoho-books) — 2 comments, 1 upvote
  > **Top comment:** "You can use Zapier to connect the systems.
For example, create a Zap that is triggered by a ticket update in Freshdesk. When the ticket is 'closed' to then..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/beforesunset-ai-vs-gmelius-vs-hiver-vs-freshdesk)