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- Azure Bot Service-vs-Google Cloud Dialogflow
Compare Azure Bot Service and Google Cloud Dialogflow 
At a Glance
Market Segments
Enterprise (53.3% of reviews)
Small-Business (46.0% of reviews)
Entry-Level Pricing
No pricing available
Pay As You Go Per Month
Azure Bot Service
Star Rating
(16)4.0 out of 5
Market Segments
Enterprise (53.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Azure Bot ServiceGoogle Cloud Dialogflow
Star Rating
(130)4.4 out of 5
Market Segments
Small-Business (46.0% of reviews)
Entry-Level Pricing
Pay As You Go Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Azure Bot Service excels in its Integrations with other Microsoft products, making it a preferred choice for enterprises already using the Microsoft ecosystem. In contrast, Google Cloud Dialogflow is praised for its Cross-Platform Compatibility, allowing seamless integration with various third-party applications.
- Reviewers mention that Azure Bot Service has a lower Ease of Setup score (7.3) compared to Dialogflow (8.3), indicating that users find Dialogflow easier to implement and configure for their needs.
- G2 users highlight that Google Cloud Dialogflow offers superior Quality of Support (8.4) compared to Azure Bot Service (7.1), suggesting that users feel more supported and guided when using Dialogflow.
- Users on G2 report that Azure Bot Service shines in Customizability, allowing for tailored solutions that fit specific business needs, while Dialogflow is noted for its Natural Language Understanding capabilities, which enhance user interaction.
- Reviewers mention that both products have strong AI Text Generation capabilities, but Azure Bot Service (8.5) is slightly behind Dialogflow (8.4) in AI Text Summarization, indicating that users may find Dialogflow more effective for summarizing content.
- Users say that Azure Bot Service's Product Direction score (7.4) is lower than Dialogflow's (8.9), which suggests that users perceive Dialogflow as having a more promising future in terms of feature development and enhancements.
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Pricing
Entry-Level Pricing
Azure Bot Service
No pricing availableGoogle Cloud Dialogflow
CX Agent
Pay As You Go
Per Month
Provides an advanced agent type suitable for large or very complex agents.
- Text (includes all DetectIntent, StreamingDetectIntent, FulfillIntent, AnalyzeContent, and StreamingAnalyzeContent requests that do not contain audio)
- Audio input/output (speech recognition, speech-to-text, STT, speech synthesis, text-to-speech, TTS, telephony)
- Design-time requests (For example, calls to build or update an agent. This also includes text and audio runtime requests sent by the Dialogflow Console simulator)
Free Trial
Azure Bot Service
No trial information availableGoogle Cloud Dialogflow
Free Trial is available
Ratings
Meets Requirements
8.6
11
8.6
100
Ease of Use
8.3
11
8.5
103
Ease of Setup
7.3
10
8.4
53
Ease of Admin
7.7
10
8.5
45
Quality of Support
7.1
11
8.4
88
Has the product been a good partner in doing business?
8.3
10
8.4
39
Product Direction (% positive)
7.4
9
8.8
100
Features by Category
Compatibility
Not enough data
8.9
17
Not enough data
8.9
17
Not enough data
8.5
18
Search Queries
Not enough data
8.7
17
Not enough data
9.0
17
Not enough data
8.5
17
Not enough data
8.9
15
Not enough data
9.2
18
Functionality
Not enough data
8.4
18
Not enough data
8.8
16
Not enough data
9.2
16
Data
Not enough data
8.8
11
Not enough data
9.7
10
Interaction
Not enough data
8.7
10
Not enough data
9.1
11
Not enough data
9.3
9
Not enough data
9.1
11
Not enough data
8.0
10
Learning
Not enough data
9.1
9
Not enough data
9.0
12
Content Generation
Not enough data
9.0
10
Not enough data
9.2
12
System
Not enough data
9.1
9
Not enough data
8.5
9
Not enough data
8.9
11
Not enough data
8.9
12
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Categories
Categories
Shared Categories
Azure Bot Service and Google Cloud Dialogflow are categorized as Bot Platforms
Unique Categories
Azure Bot Service has no unique categories
Google Cloud Dialogflow is categorized as AI Chatbots and Enterprise Search Software
Reviews
Reviewers' Company Size
Azure Bot Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Google Cloud Dialogflow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
33.3%
Information Technology and Services
20.0%
Retail
13.3%
Financial Services
13.3%
Non-Profit Organization Management
6.7%
Other
13.3%
Information Technology and Services
23.0%
Computer Software
19.8%
Consulting
4.8%
Telecommunications
4.8%
Hospital & Health Care
4.0%
Other
43.7%
Most Helpful Reviews
Azure Bot Service
Most Helpful Favorable Review
ritwij a.
Verified User in Information Technology and Services
It minimizes the complexity in development.
Most Helpful Critical Review
Verified User in Music
Couldnt remember the name of app to download
Google Cloud Dialogflow
Most Helpful Favorable Review
AYUSH V.
Verified User in Telecommunications
1. Best part is integrations and google Home integration. This gives freedom to build seamlessly for any platform. 2. Inbuilt intents and small talk . This is something very handy. I can build anything using these with minimal efforts. Also , Editing pre...
Most Helpful Critical Review
Pradeep J.
Verified User in Consumer Services
Limited Customization in Pre-built Agents.While pre-built agents can be helpful for quick development, some users have mentioned limitations in customization. Advanced users may find certain constraints in tailoring the pre-built agents to highly specific...
ritwij a.
Verified User in Information Technology and Services
It minimizes the complexity in development.
AYUSH V.
Verified User in Telecommunications
1. Best part is integrations and google Home integration. This gives freedom to build seamlessly for any platform. 2. Inbuilt intents and small talk . This is something very handy. I can build anything using these with minimal efforts. Also , Editing pre...
Verified User in Music
Couldnt remember the name of app to download
Pradeep J.
Verified User in Consumer Services
Limited Customization in Pre-built Agents.While pre-built agents can be helpful for quick development, some users have mentioned limitations in customization. Advanced users may find certain constraints in tailoring the pre-built agents to highly specific...
Discussions
Azure Bot Service has no discussions with answers
What is Google Cloud Dialogflow used for?
2 comments
MS
It is basically used to create Chatbots, Voice Assistants and such interactive things with the help of NLPRead more
Is Dialogflow safe?
1 comment
AS
Yes very safe and trusted, you can securely work your data and flow are saved and adequate permissions and access are available tooRead more
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