# Aviso vs Gainsight Customer Success Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Gainsight Customer Success excels in providing a structured approach to managing customer accounts, with features like the Rules Engine and Journey Orchestrator allowing for effective automation of activities, which is particularly beneficial for high-touch customer success managers.
- **Users say** that Aviso's forecasting dashboard is a standout feature, offering clarity and ease of use. This has been highlighted by users who appreciate the tool's ability to adapt to evolving priorities, making it a valuable asset for teams focused on accurate forecasting.
- **According to verified reviews** , Gainsight Customer Success has a higher overall satisfaction score, reflecting its strong performance in helping teams track progress and measure customer engagement effectively, which users find essential for driving strategic outcomes.
- **Reviewers mention** that Aviso provides a high level of customization and flexibility, which allows users to pivot as their business needs change. This adaptability has been praised by long-term users who value the tool's ability to evolve alongside their priorities.
- **G2 reviewers highlight** that while Gainsight offers robust features for enterprise account management, some users have noted challenges with its setup process, indicating that it may require more time and effort compared to Aviso, which is recognized for its straightforward implementation.
- **Users report** that Aviso's AI-driven insights are particularly effective, helping them identify inconsistencies in their pipeline and deal calls. This feature has been appreciated by users who want to avoid overpromising and ensure realistic forecasting.



| | Aviso | Gainsight Customer Success | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 968 | 1,738 | 
| **Largest Market Segment** | Mid-Market (46.8% of reviews) | Mid-Market (57.9% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Aviso

Pros:
- Ease of Use (88 reviews)
- Forecasting (68 reviews)

Cons:
- Learning Curve (37 reviews)
- Slow Loading (24 reviews)

### Gainsight Customer Success

Pros:
- Ease of Use (302 reviews)
- Centralized Information (158 reviews)

Cons:
- Complexity (76 reviews)
- Limitations (75 reviews)

---
## Ratings Comparison
| Rating | Aviso | Gainsight Customer Success | 
|---|---|---|
  | **Meets Requirements** | 8.6 (742 reviews) | 8.6 (1369 reviews) | 
  | **Ease of Use** | 8.4 (815 reviews) | 8.0 (1443 reviews) | 
  | **Ease of Setup** | 8.4 (227 reviews) | 6.7 (729 reviews) | 
  | **Ease of Admin** | 7.9 (120 reviews) | 6.9 (642 reviews) | 
  | **Quality of Support** | 9.1 (630 reviews) | 8.6 (1208 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (126 reviews) | 9.0 (652 reviews) | 
  | **Product Direction (% positive)** | 8.7 (736 reviews) | 9.2 (1367 reviews) | 

---
## Pricing

### Aviso

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Gainsight Customer Success

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Customer Success

| Product | Score | Reviews |
|---|---|---|
| **Aviso** | N/A | N/A |
| **Gainsight Customer Success** | 8.0/10 | 1244 |

#### Customer Information

| Feature | Aviso | Gainsight Customer Success | 
|---|---|---|
| **Customer Health Scores** | Not enough data | 8.6 (1139 reviews) ✓ Verified | 
| **Customer Monitoring** | Not enough data | 8.5 (1083 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.4 (1075 reviews) ✓ Verified | 
| **Playbooks** | Not enough data | 8.2 (1067 reviews) ✓ Verified | 
| **Customer Segments** | Not enough data | 8.1 (935 reviews) ✓ Verified | 
| **Product Engagement** | Not enough data | 7.9 (923 reviews) ✓ Verified | 
| **Surveys** | Not enough data | 8.0 (948 reviews) ✓ Verified | 

#### Predictions

| Feature | Aviso | Gainsight Customer Success | 
|---|---|---|
| **Churn Risk** | Not enough data | 8.0 (964 reviews) ✓ Verified | 
| **Upsell Opportunities** | Not enough data | 7.4 (840 reviews) ✓ Verified | 
| **Custom Triggers** | Not enough data | 8.1 (906 reviews) ✓ Verified | 
| **Machine Learning** | Not enough data | 6.9 (662 reviews) ✓ Verified | 

#### Platform

| Feature | Aviso | Gainsight Customer Success | 
|---|---|---|
| **Reporting & Dashboards** | Not enough data | 8.3 (1131 reviews) ✓ Verified | 
| **API & Integrations** | Not enough data | 7.9 (1001 reviews) ✓ Verified | 
| **Data Import & Export Tools** | Not enough data | 7.8 (981 reviews) ✓ Verified | 
| **Workflow Capability** | Not enough data | 8.2 (1010 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.1 (1034 reviews) ✓ Verified | 
| **Customization** | Not enough data | 8.1 (1043 reviews) ✓ Verified | 
| **Scalability** | Not enough data | 8.6 (1036 reviews) ✓ Verified | 
| **Data Security** | Not enough data | 8.6 (933 reviews) ✓ Verified | 
| **Performance & Reliability** | Not enough data | 8.4 (1052 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.4 (1023 reviews) ✓ Verified | 

#### Generative AI

| Feature | Aviso | Gainsight Customer Success | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.0 (297 reviews) | 
| **AI Text Summarization** | Not enough data | 7.2 (299 reviews) | 

#### Agentic AI - Customer Success

| Feature | Aviso | Gainsight Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (14 reviews) | 
| **Multi-step Planning** | Not enough data | 7.3 (13 reviews) | 
| **Cross-system Integration** | Not enough data | 8.6 (15 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (13 reviews) | 
| **Proactive Assistance** | Not enough data | 7.6 (14 reviews) | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Aviso** | 8.0/10 | 229 |
| **Gainsight Customer Success** | N/A | N/A |

#### Lead Facilitation

| Feature | Aviso | Gainsight Customer Success | 
|---|---|---|
| **Customer-facing Chatbot** | 8.4 (173 reviews) | Not enough data | 
| **Lead Qualification** | 8.5 (181 reviews) | Not enough data | 
| **Lead Follow-up** | 8.5 (173 reviews) | Not enough data | 
| **Meeting Scheduling ** | 8.5 (174 reviews) | Not enough data | 

#### Organization

| Feature | Aviso | Gainsight Customer Success | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 9.2 (207 reviews) | Not enough data | 
| **Data Entry** | 8.9 (191 reviews) | Not enough data | 
| **Integrations / APIs** | 8.9 (189 reviews) | Not enough data | 

#### Performance Analysis

| Feature | Aviso | Gainsight Customer Success | 
|---|---|---|
| **Coaching ** | 8.7 (197 reviews) | Not enough data | 
| **Peformance Tracking** | 9.0 (206 reviews) | Not enough data | 

#### Sales Analysis

| Feature | Aviso | Gainsight Customer Success | 
|---|---|---|
| **ROI Forecasting ** | 8.8 (196 reviews) | Not enough data | 
| **Sales Forecasting ** | 9.1 (218 reviews) | Not enough data | 

#### Generative AI

| Feature | Aviso | Gainsight Customer Success | 
|---|---|---|
| **AI Text Generation** | 8.6 (156 reviews) | Not enough data | 
| **AI Text Summarization** | 8.5 (157 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Aviso | Gainsight Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | 6.7 (14 reviews) | Not enough data | 
| **Multi-step Planning** | 6.4 (14 reviews) | Not enough data | 
| **Cross-system Integration** | 6.7 (14 reviews) | Not enough data | 
| **Adaptive Learning** | 7.1 (14 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.5 (13 reviews) | Not enough data | 
| **Proactive Assistance** | 6.7 (14 reviews) | Not enough data | 
| **Decision Making** | 7.0 (14 reviews) | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Aviso** | 7.1/10 | 97 |
| **Gainsight Customer Success** | N/A | N/A |

#### Call Analytics

| Feature | Aviso | Gainsight Customer Success | 
|---|---|---|
| **Call Recording** | 8.4 (83 reviews) | Not enough data | 
| **Machine Learning** | 8.3 (88 reviews) | Not enough data | 
| **Call Analysis** | 8.3 (85 reviews) | Not enough data | 
| **Lead Qualification** | 7.8 (79 reviews) | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Aviso | Gainsight Customer Success | 
|---|---|---|
| **Customer Scoring** | 8.2 (85 reviews) | Not enough data | 
| **Speech-to-Text** | 8.0 (79 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Aviso | Gainsight Customer Success | 
|---|---|---|
| **AI Text Summarization** | 8.3 (75 reviews) | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Aviso | Gainsight Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | 6.0 (7 reviews) | Not enough data | 
| **Multi-step Planning** | 6.0 (7 reviews) | Not enough data | 
| **Cross-system Integration** | 6.0 (7 reviews) | Not enough data | 
| **Adaptive Learning** | 5.7 (7 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.7 (7 reviews) | Not enough data | 
| **Proactive Assistance** | 6.0 (7 reviews) | Not enough data | 
| **Decision Making** | 6.0 (7 reviews) | Not enough data | 

### Customer Revenue Optimization

| Product | Score | Reviews |
|---|---|---|
| **Aviso** | 8.6/10 | 116 |
| **Gainsight Customer Success** | 7.7/10 | 191 |

#### Sales Team

| Feature | Aviso | Gainsight Customer Success | 
|---|---|---|
| **Flexible Sales Process** | 8.7 (105 reviews) | 7.8 (108 reviews) | 
| **Training Mode** | 8.5 (94 reviews) | Feature Not Available | 
| **Playbooks** | 8.4 (96 reviews) | 7.9 (145 reviews) | 

#### Intelligence

| Feature | Aviso | Gainsight Customer Success | 
|---|---|---|
| **Opportunity Identification** | 8.7 (102 reviews) | 7.8 (130 reviews) | 
| **Zero-touch Renewals** | Feature Not Available | 6.8 (115 reviews) | 
| **Smart Content** | 8.7 (97 reviews) | 7.6 (108 reviews) | 

#### Mapping

| Feature | Aviso | Gainsight Customer Success | 
|---|---|---|
| **Multiple Org Charts** | 8.7 (97 reviews) | 7.5 (117 reviews) | 
| **Stakeholder Roles** | 8.4 (94 reviews) | 8.1 (129 reviews) | 

#### Agentic AI - Customer Revenue Optimization

| Feature | Aviso | Gainsight Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Aviso** | N/A | N/A |
| **Gainsight Customer Success** | 7.7/10 | 214 |

#### Analytics

| Feature | Aviso | Gainsight Customer Success | 
|---|---|---|
| **Net Promoter Score (NPS)** | Not enough data | 8.8 (174 reviews) | 
| **Customer Satisfaction (CSAT) Score** | Not enough data | 8.6 (151 reviews) | 
| **Customer Effort Score (CES)** | Not enough data | 7.9 (123 reviews) | 
| **Gamification** | Not enough data | 6.8 (111 reviews) | 

#### Customization

| Feature | Aviso | Gainsight Customer Success | 
|---|---|---|
| **Stakeholder Management** | Not enough data | 8.1 (144 reviews) | 
| **Multilanguage Support** | Not enough data | 7.7 (104 reviews) | 
| **Multiple Branding Support** | Not enough data | 7.6 (102 reviews) | 
| **Vertical-specific Solutions** | Not enough data | 7.6 (97 reviews) | 

#### Generative AI

| Feature | Aviso | Gainsight Customer Success | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.0 (47 reviews) | 
| **AI Text Summarization** | Not enough data | 7.2 (49 reviews) | 

#### Agentic AI - Experience Management

| Feature | Aviso | Gainsight Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **Aviso** | 7.8/10 | 202 |
| **Gainsight Customer Success** | N/A | N/A |

#### Revenue Sourcing and Forecasting

| Feature | Aviso | Gainsight Customer Success | 
|---|---|---|
| **Revenue History** | 8.4 (173 reviews) | Not enough data | 
| **Pipeline Management** | 8.8 (184 reviews) | Not enough data | 
| **Dashboard Analytics** | 8.7 (177 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 7.8 (154 reviews) | Not enough data | 
| **Data Segmentation** | 8.1 (158 reviews) | Not enough data | 
| **Predictive Forecasting** | 8.4 (162 reviews) | Not enough data | 
| **Revenue Operations Cadence** | 8.4 (152 reviews) | Not enough data | 

#### CRM Data Enrichment

| Feature | Aviso | Gainsight Customer Success | 
|---|---|---|
| **Calendar Sync** | 8.1 (150 reviews) | Not enough data | 
| **Email Activity Capture** | 8.1 (155 reviews) | Not enough data | 
| **Conversation Intelligence** | 8.0 (149 reviews) | Not enough data | 
| **Marketing Leads** | 7.5 (142 reviews) | Not enough data | 
| **Contact Capture** | 7.7 (136 reviews) | Not enough data | 

#### Account Management

| Feature | Aviso | Gainsight Customer Success | 
|---|---|---|
| **Nonengaged Accounts** | 7.9 (142 reviews) | Not enough data | 
| **Account optimization** | 8.0 (146 reviews) | Not enough data | 
| **Historical Patterns** | 8.1 (154 reviews) | Not enough data | 
| **Rep Performance** | 8.4 (160 reviews) | Not enough data | 
| **Account Engagement** | 8.4 (136 reviews) | Not enough data | 
| **Historical Win/Loss Patterns** | 8.3 (141 reviews) | Not enough data | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | Aviso | Gainsight Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | 6.2 (38 reviews) | Not enough data | 
| **Cross-system Integration** | 6.9 (41 reviews) | Not enough data | 
| **Adaptive Learning** | 6.4 (38 reviews) | Not enough data | 
| **Proactive Assistance** | 6.4 (38 reviews) | Not enough data | 
| **Decision Making** | 6.3 (38 reviews) | Not enough data | 

### Proactive Customer Retention

| Product | Score | Reviews |
|---|---|---|
| **Aviso** | N/A | N/A |
| **Gainsight Customer Success** | 8.8/10 | 35 |

#### Platform

| Feature | Aviso | Gainsight Customer Success | 
|---|---|---|
| **Health Score** | Not enough data | 9.5 (31 reviews) | 
| **Customer Profiles** | Not enough data | 10.0 (13 reviews) | 
| **Notifications** | Not enough data | 9.5 (20 reviews) | 

#### Predictions

| Feature | Aviso | Gainsight Customer Success | 
|---|---|---|
| **Service Quality Assurance** | Not enough data | 8.9 (16 reviews) | 
| **Analytics** | Not enough data | 8.7 (22 reviews) | 
| **Revenue Impact** | Not enough data | 8.6 (15 reviews) | 
| **Artificial Intelligence** | Not enough data | 9.2 (23 reviews) | 
| **Sentiment** | Not enough data | 8.9 (17 reviews) | 
| **Retention** | Not enough data | 9.4 (22 reviews) | 

#### Generative AI

| Feature | Aviso | Gainsight Customer Success | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.2 (7 reviews) | 
| **AI Text Summarization** | Not enough data | 7.9 (8 reviews) | 

### Salesforce AppExchange Apps

| Product | Score | Reviews |
|---|---|---|
| **Aviso** | 6.3/10 | 7 |
| **Gainsight Customer Success** | N/A | N/A |

#### Agentic AI - Salesforce AppExchange Apps

| Feature | Aviso | Gainsight Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | 6.2 (7 reviews) | Not enough data | 
| **Multi-step Planning** | 6.2 (7 reviews) | Not enough data | 
| **Cross-system Integration** | 6.2 (7 reviews) | Not enough data | 
| **Adaptive Learning** | 6.7 (7 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.2 (7 reviews) | Not enough data | 
| **Proactive Assistance** | 6.4 (7 reviews) | Not enough data | 
| **Decision Making** | 6.4 (6 reviews) | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Aviso** | 7.8/10 | 438 |
| **Gainsight Customer Success** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | Aviso | Gainsight Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | 6.3 (25 reviews) | Not enough data | 
| **Cross-system Integration** | 6.5 (26 reviews) | Not enough data | 
| **Adaptive Learning** | 6.5 (23 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.5 (24 reviews) | Not enough data | 
| **Proactive Assistance** | 6.8 (23 reviews) | Not enough data | 

#### Data Sourcing

| Feature | Aviso | Gainsight Customer Success | 
|---|---|---|
| **Data Sourcing** | 8.4 (347 reviews) | Not enough data | 
| **Exporting & Sharing Data** | 8.1 (349 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.1 (310 reviews) | Not enough data | 
| **Interactive Dashboards** | 8.6 (379 reviews) | Not enough data | 
| **Data Segmentation** | 8.4 (349 reviews) | Not enough data | 

#### Predictive Analytics

| Feature | Aviso | Gainsight Customer Success | 
|---|---|---|
| **Lead Scoring** | 8.1 (278 reviews) | Not enough data | 
| **Opportunity Scoring** | 8.2 (384 reviews) | Not enough data | 
| **Risk Analysis** | 8.1 (364 reviews) | Not enough data | 
| **Live Forecasting** | 8.6 (406 reviews) | Not enough data | 

#### Sales Management

| Feature | Aviso | Gainsight Customer Success | 
|---|---|---|
| **Live Pipeline Management** | 8.8 (401 reviews) | Not enough data | 
| **Sales Gamification** | 8.0 (317 reviews) | Not enough data | 
| **Account-Based Analytics** | 8.3 (345 reviews) | Not enough data | 
| **Activity Tracking** | 8.4 (366 reviews) | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Aviso** | 8.0/10 | 96 |
| **Gainsight Customer Success** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | Aviso | Gainsight Customer Success | 
|---|---|---|
| **Multi-step Planning** | 7.1 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 6.7 (8 reviews) | Not enough data | 
| **Adaptive Learning** | 6.9 (8 reviews) | Not enough data | 
| **Decision Making** | 7.5 (8 reviews) | Not enough data | 

#### Training

| Feature | Aviso | Gainsight Customer Success | 
|---|---|---|
| **Knowledge Base** | 8.2 (77 reviews) | Not enough data | 
| **Coaching Materials** | 8.3 (77 reviews) | Not enough data | 
| **Playbook Creation** | 8.0 (70 reviews) | Not enough data | 
| **Video Record** | 8.1 (68 reviews) | Not enough data | 

#### Feedback

| Feature | Aviso | Gainsight Customer Success | 
|---|---|---|
| **Review** | 8.4 (76 reviews) | Not enough data | 
| **Scorecard** | 8.5 (76 reviews) | Not enough data | 
| **Coaching Card** | 8.4 (72 reviews) | Not enough data | 
| **Leaderboard** | 8.5 (74 reviews) | Not enough data | 
| **Real-Time Updates** | 8.5 (78 reviews) | Not enough data | 
| **Notifications** | 8.4 (75 reviews) | Not enough data | 
| **Competition** | 8.0 (71 reviews) | Not enough data | 

#### Generative AI

| Feature | Aviso | Gainsight Customer Success | 
|---|---|---|
| **AI Text Summarization** | 8.3 (60 reviews) | Not enough data | 

### Revenue AI Platforms

| Product | Score | Reviews |
|---|---|---|
| **Aviso** | N/A | N/A |
| **Gainsight Customer Success** | N/A | N/A |

#### Agentic AI - Revenue AI Platforms

| Feature | Aviso | Gainsight Customer Success | 
|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 

#### Platform - Revenue AI Platforms

| Feature | Aviso | Gainsight Customer Success | 
|---|---|---|
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Predictive Forecasting** | Not enough data | Not enough data | 
| **CRM Data Enrichment** | Not enough data | Not enough data | 
| **Actionable Insights** | Not enough data | Not enough data | 
| **Risk Flagging** | Not enough data | Not enough data | 
| **Workflow Orchestration** | Not enough data | Not enough data | 
| **Sales Coaching** | Not enough data | Not enough data | 
| **Pipeline & Deal Management** | Not enough data | Not enough data | 
| **Customer Data Capture** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Customer Revenue Optimization (CRO) Software](https://www.g2.com/categories/customer-revenue-optimization), [Customer Success Software](https://www.g2.com/categories/customer-success)

**Unique to Aviso (7):** [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps), [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms)

**Unique to Gainsight Customer Success (2):** [Experience Management Software](https://www.g2.com/categories/experience-management), [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention)


---
## Reviewer Demographics

### By Company Size

| Segment | Aviso | Gainsight Customer Success | 
|---|---|---|
| **Small-Business** | 8.4% | 9.0% | 
| **Mid-Market** | 46.8% | 57.9% | 
| **Enterprise** | 44.8% | 33.1% | 

### By Industry

#### Aviso

- **Computer Software:** 33.5%
- **Information Technology and Services:** 24.3%
- **Telecommunications:** 16.1%
- **Computer & Network Security:** 5.4%
- **Internet:** 2.0%
- **Consumer Services:** 1.5%
- **Industrial Automation:** 1.4%
- **Electrical/Electronic Manufacturing:** 1.2%
- **Computer Hardware:** 0.8%
- **Public Safety:** 0.8%
- **Other:** 13.1%

#### Gainsight Customer Success

- **Computer Software:** 38.7%
- **Information Technology and Services:** 19.9%
- **Marketing and Advertising:** 4.3%
- **Computer & Network Security:** 3.5%
- **Telecommunications:** 3.5%
- **Internet:** 3.2%
- **Hospital & Health Care:** 2.5%
- **Financial Services:** 2.5%
- **Education Management:** 1.8%
- **E-Learning:** 1.4%
- **Other:** 18.6%

---
## Alternatives

### Alternatives to Aviso

- [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5605 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6662 reviews)
- [Backstory](https://www.g2.com/products/people-ai-backstory/reviews) — 4.5/5 stars (630 reviews)
- [Weflow](https://www.g2.com/products/weflow/reviews) — 4.6/5 stars (121 reviews)
- [Terret.ai](https://www.g2.com/products/terret-ai/reviews) — 4.4/5 stars (615 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3571 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25824 reviews)
- [Scratchpad](https://www.g2.com/products/scratchpad/reviews) — 4.8/5 stars (1493 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9667 reviews)

### Alternatives to Gainsight Customer Success

- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1597 reviews)
- [Totango](https://www.g2.com/products/totango/reviews) — 4.3/5 stars (1150 reviews)
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- [Catalyst](https://www.g2.com/products/totango-catalyst/reviews) — 4.5/5 stars (660 reviews)
- [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) — 4.4/5 stars (424 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3017 reviews)

---
## Top Discussions

### Aviso

- Title: [Is Aviso secure?](https://www.g2.com/discussions/is-aviso-secure) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, Aviso has SOCII security clearance. The platform also has role based access so individuals in your organization only see what they need to see, just..."

### Gainsight Customer Success

- Title: [What is Gainsight used for?](https://www.g2.com/discussions/what-is-gainsight-used-for) — 2 comments
  > **Top comment:** "Organizing information about customers to help those managing the account to document progress."
- Title: [What is Gainsight PX?](https://www.g2.com/discussions/gainsight-what-is-gainsight-px) — 2 comments *(includes official response)*
  > **Top comment:** "Gainsight PX provides businesses with product analytics, digital in-app engagements and user feedback capabilities to accelerate time-to-value, drive product..."
- Title: [What is Gainsight software?](https://www.g2.com/discussions/what-is-gainsight-software) — 2 comments
  > **Top comment:** "Gainsight is a software created specifically to cater to Customer Success teams within the SaaS market."
- Title: [How do we import notes from our previous history of customer data into gainsites newsfeed](https://www.g2.com/discussions/how-do-we-import-notes-from-our-previous-history-of-customer-data-into-gainsites-newsfeed) — 2 comments, 1 upvote
  > **Top comment:** "You could export those comments along with a customerID to a CSV file, post to S3 and ingest into Gainsight that way.  Depending on where you want it..."
- Title: [Is there a way I can have my checked off CTAs in cockpit disappear immediately?](https://www.g2.com/discussions/52149-is-there-a-way-i-can-have-my-checked-off-ctas-in-cockpit-disappear-immediately) — 1 comment, 1 upvote
  > **Top comment:** "I have invested with some scam brokers in the past, and the story is as horrific as the ones i have read because i went through the ordeal myself. I lost..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/aviso-vs-gainsight-customer-success)