Compare AT&T Contact Center and Five9 
At a Glance
Market Segments
Enterprise (40.0% of reviews)
Mid-Market (57.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
AT&T Contact Center
Star Rating
(15)3.6 out of 5
Market Segments
Enterprise (40.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about AT&T Contact CenterFive9
Star Rating
(511)4.1 out of 5
Market Segments
Mid-Market (57.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Five9Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that AT&T Contact Center excels in its Automatic Call Distribution feature, scoring a high 9.0, which reviewers mention significantly enhances call handling efficiency compared to Five9's 8.6.
- Reviewers mention that Five9 offers superior Generative AI capabilities, particularly in AI Text Generation and AI Text Summarization, with scores of 7.2, while AT&T Contact Center lags behind with scores of 4.8 and 5.8 respectively.
- G2 users highlight that AT&T Contact Center's Call Monitoring feature is rated at 8.9, which users say provides robust oversight for quality assurance, whereas Five9's performance in this area is slightly lower at 8.9.
- Users on G2 report that Five9 shines in Workforce Management features, particularly in Agent Self-Service with a score of 8.2, which reviewers mention enhances agent autonomy compared to AT&T's 7.4.
- Reviewers mention that AT&T Contact Center's Quality of Support is rated at 7.6, which users say could be improved, while Five9's support quality is rated higher at 8.0, indicating a more reliable support experience.
- Users say that Five9's Ease of Setup is rated at 7.7, which reviewers mention can be a challenge, while AT&T Contact Center scores better at 8.3, suggesting a more user-friendly onboarding process.
Featured Products
Sponsored
Celayix
(12)
Contact Center
Visit Website
Pricing
Entry-Level Pricing
AT&T Contact Center
No pricing availableFive9
No pricing availableFree Trial
AT&T Contact Center
No trial information availableFive9
No trial information availableRatings
Meets Requirements
8.5
14
8.3
422
Ease of Use
8.1
14
8.3
430
Ease of Setup
8.3
8
7.9
291
Ease of Admin
8.5
8
8.0
257
Quality of Support
7.6
14
8.2
404
Has the product been a good partner in doing business?
7.7
8
8.5
256
Product Direction (% positive)
6.7
14
7.2
419
Features by Category
Dialing Options
Not enough data
9.0
128
|
Verified
Not enough data
8.9
122
|
Verified
Not enough data
8.7
122
|
Verified
Agent Tools
Not enough data
8.8
96
|
Verified
Not enough data
8.9
106
|
Verified
Not enough data
8.7
119
|
Verified
Not enough data
9.1
129
|
Verified
Automation
Not enough data
8.5
111
|
Verified
Not enough data
8.9
97
|
Verified
Not enough data
8.8
109
|
Verified
Not enough data
8.6
104
|
Verified
Not enough data
8.6
112
|
Verified
Quality Assurance
Not enough data
8.7
44
Not enough data
8.6
43
Not enough data
8.7
45
Engagement
Not enough data
8.6
43
Not enough data
8.6
48
Not enough data
8.6
44
Performance
Not enough data
8.8
46
Not enough data
9.0
45
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Channels
Not enough data
8.9
177
|
Verified
Not enough data
7.8
128
|
Verified
Not enough data
7.9
122
|
Verified
Not enough data
7.5
119
|
Verified
Not enough data
7.8
129
|
Verified
Generative AI
Not enough data
Feature Not Available
Functions
Not enough data
8.8
211
|
Verified
Not enough data
8.9
214
|
Verified
Not enough data
8.7
188
|
Verified
Not enough data
8.2
123
|
Verified
Not enough data
8.8
151
|
Verified
Not enough data
8.9
171
|
Verified
Not enough data
8.8
169
|
Verified
Not enough data
8.7
151
|
Verified
Administrative
Not enough data
8.3
193
|
Verified
Not enough data
8.7
205
|
Verified
Not enough data
8.3
217
|
Verified
Not enough data
8.7
161
|
Verified
Not enough data
8.6
134
|
Verified
Compliance
Not enough data
8.8
50
Not enough data
8.8
53
Not enough data
8.4
48
Management
Not enough data
8.5
47
Not enough data
8.4
50
Not enough data
8.6
51
Not enough data
8.4
51
Integration
Not enough data
8.7
52
Not enough data
8.3
51
Not enough data
8.4
48
Workforce Management
Not enough data
8.5
39
|
Verified
Not enough data
8.6
41
|
Verified
Not enough data
8.3
40
|
Verified
Not enough data
8.2
39
|
Verified
Not enough data
7.2
36
Administration
Not enough data
8.1
39
|
Verified
Not enough data
8.2
43
|
Verified
Not enough data
8.2
43
|
Verified
Not enough data
8.4
37
|
Verified
Not enough data
8.6
35
|
Verified
Platform
Not enough data
8.0
77
Not enough data
7.1
72
Not enough data
8.3
81
Not enough data
8.8
84
Not enough data
8.7
84
Not enough data
8.6
81
Not enough data
9.0
84
Generative AI
Feature Not Available
Feature Not Available
Workforce Management
Not enough data
9.0
79
Not enough data
9.0
78
Administrative
Not enough data
9.1
81
Not enough data
8.8
84
Customer Support
Not enough data
8.4
18
Not enough data
8.1
18
Not enough data
8.0
18
Automation
Not enough data
7.5
17
Not enough data
8.2
17
Not enough data
7.8
16
Artificial Intelligence
Not enough data
7.8
16
Not enough data
7.6
16
Not enough data
7.4
16
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication
Not enough data
8.9
47
Not enough data
8.9
47
Not enough data
8.4
41
Not enough data
8.8
43
Not enough data
8.4
33
Internal Use
Not enough data
8.4
42
Not enough data
8.2
37
Not enough data
8.4
36
Not enough data
8.5
39
Not enough data
8.4
40
Not enough data
8.8
41
Generative AI
Not enough data
Feature Not Available
Platform
Not enough data
8.7
46
Not enough data
8.1
44
Not enough data
8.3
40
Not enough data
8.8
46
Not enough data
8.6
45
Not enough data
6.7
37
Not enough data
8.4
42
Not enough data
7.6
45
Workforce Management Platform Features
Not enough data
8.5
35
Not enough data
8.7
38
Not enough data
8.5
40
Not enough data
8.2
37
Not enough data
8.6
38
Not enough data
8.3
34
Not enough data
8.2
36
Not enough data
8.3
36
Not enough data
7.2
34
Not enough data
8.4
37
ServiceNow Apps
Not enough data
9.0
7
Not enough data
9.8
7
Categories
Categories
Shared Categories
AT&T Contact Center and Five9 are categorized as Call Center Infrastructure (CCI)
Unique Categories
AT&T Contact Center has no unique categories
Reviews
Reviewers' Company Size
AT&T Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Five9
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Translation and Localization
6.7%
Telecommunications
6.7%
Retail
6.7%
Real Estate
6.7%
Printing
6.7%
Other
66.7%
Consumer Services
8.5%
Financial Services
7.9%
Insurance
7.3%
Information Technology and Services
6.7%
Marketing and Advertising
5.3%
Other
64.4%
Most Helpful Reviews
AT&T Contact Center
Most Helpful Favorable Review
Verified User in Retail
The platform us easy to use, making it very customer and user friendly.
Most Helpful Critical Review
Verified User in Law Practice
The communication can be slow sometimes with long wait times. Also, the phone app force closes frequently.
Five9
Most Helpful Favorable Review
ivan p.
Verified User in Insurance
Following a challenging implementation, the technical support service proved to be exceptional, addressing unique features requested that no other company had sought. This has been a continuous refinement process, during which the Technical Account Managers...
Most Helpful Critical Review
Casey R.
Verified User in Computer Software
Thats about as far as the the conveniences went. When you set times to call back a client, flag a customer as disinterested, or remove someone from call list altogether, the system flat out never worked. Not one time. Can you imagine how angry customers...
Verified User in Retail
The platform us easy to use, making it very customer and user friendly.
ivan p.
Verified User in Insurance
Following a challenging implementation, the technical support service proved to be exceptional, addressing unique features requested that no other company had sought. This has been a continuous refinement process, during which the Technical Account Managers...
Verified User in Law Practice
The communication can be slow sometimes with long wait times. Also, the phone app force closes frequently.
Casey R.
Verified User in Computer Software
Thats about as far as the the conveniences went. When you set times to call back a client, flag a customer as disinterested, or remove someone from call list altogether, the system flat out never worked. Not one time. Can you imagine how angry customers...
Alternatives
Discussions
AT&T Contact Center has no discussions with answers
Does five9 have a mobile app?
2 comments
SA
No it is a software that helps connect to people outside of your countryRead more
Loyal customer call acceleration
1 comment
KG
I'm not certain - we don't use this functionality in our business, but I'm certain that Five9 would collaborate on a solution regardless.Read more
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
Gmail.com addresses not permitted. A business domain using Google is allowed.
By proceeding, you agree to our Terms of Use and Privacy Policy
