# AT&T Contact Center vs Deutsche Telekom Contact Center Comparison | | AT&T Contact Center | Deutsche Telekom Contact Center | |---|---|---| | **Star Rating** | 3.6 out of 5 | 4.0 out of 5 | | **Total Reviews** | 15 | 2 | | **Largest Market Segment** | Enterprise (40.0% of reviews) | Small-Business (50.0% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Ratings Comparison | Rating | AT&T Contact Center | Deutsche Telekom Contact Center | |---|---|---| | **Meets Requirements** | 8.5 (14 reviews) | Not enough data | | **Ease of Use** | 8.1 (14 reviews) | Not enough data | | **Ease of Setup** | 8.3 (8 reviews) | Not enough data | | **Ease of Admin** | 8.5 (8 reviews) | Not enough data | | **Quality of Support** | 7.6 (14 reviews) | Not enough data | | **Has the product been a good partner in doing business?** | 7.7 (8 reviews) | Not enough data | | **Product Direction (% positive)** | 6.7 (14 reviews) | Not enough data | --- ## Pricing ### AT&T Contact Center #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Deutsche Telekom Contact Center #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Call & Contact Center | Product | Score | Reviews | |---|---|---| | **AT&T Contact Center** | N/A | N/A | | **Deutsche Telekom Contact Center** | N/A | N/A | #### | Feature | AT&T Contact Center | Deutsche Telekom Contact Center | |---|---|---| | **Call Reporting** | Not enough data | Not enough data | | **Automatic Call Distribution** | Not enough data | Not enough data | | **Call Whispering** | Not enough data | Not enough data | | **Callback Scheduling** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Call Tagging** | Not enough data | Not enough data | | **Dashboard** | Not enough data | Not enough data | | **Call Recording** | Not enough data | Not enough data | | **Alerts/Escalation** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Call Transcription** | Not enough data | Not enough data | | **Queue Management** | Not enough data | Not enough data | | **Manual Dialer** | Not enough data | Not enough data | | **Call Tracking** | Not enough data | Not enough data | | **Auto-Dialer** | Not enough data | Not enough data | | **Call Monitoring** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | | **Progressive Dialer** | Not enough data | Not enough data | | **Voice Recognition** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Monitoring** | Not enough data | Not enough data | | **IVR** | Not enough data | Not enough data | | **Call Logging** | Not enough data | Not enough data | | **Chatbot** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Outbound Call Center** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Voice Mail** | Not enough data | Not enough data | | **Call Routing** | Not enough data | Not enough data | | **Automated Responses** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Call Transfer** | Not enough data | Not enough data | | **AI Summarization** | Not enough data | Not enough data | | **Call Center Management** | Not enough data | Not enough data | | **Inbound Call Center** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **Predictive Dialer** | Not enough data | Not enough data | | **Blended Call Center** | Not enough data | Not enough data | | **Caller ID** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Computer Telephony Integration** | Not enough data | Not enough data | | **Call Scripting** | Not enough data | Not enough data | ### Call Center Infrastructure (CCI) | Product | Score | Reviews | |---|---|---| | **AT&T Contact Center** | N/A | N/A | | **Deutsche Telekom Contact Center** | N/A | N/A | #### Platform | Feature | AT&T Contact Center | Deutsche Telekom Contact Center | |---|---|---| | **Omnichannel** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **Queue Management** | Not enough data | Not enough data | | **Call Routing** | Not enough data | Not enough data | | **Call Back** | Not enough data | Not enough data | | **IVR** | Not enough data | Not enough data | | **Automatic Call Distribution** | Not enough data | Not enough data | | **Call Transfer** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Call Center Management** | Not enough data | Not enough data | | **Multi-Channel Management** | Not enough data | Not enough data | | **Survey/Poll Management** | Not enough data | Not enough data | | **Campaign Management** | Not enough data | Not enough data | | **Call List Management** | Not enough data | Not enough data | #### Generative AI | Feature | AT&T Contact Center | Deutsche Telekom Contact Center | |---|---|---| | **AI Text-to-Speech** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Workforce Management | Feature | AT&T Contact Center | Deutsche Telekom Contact Center | |---|---|---| | **Call Monitoring** | Not enough data | Not enough data | | **Performance Evaluation** | Not enough data | Not enough data | | **Real-Time Monitoring** | Not enough data | Not enough data | #### Call Center Infrastructure (CCI) | Feature | AT&T Contact Center | Deutsche Telekom Contact Center | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Computer Telephony Integration** | Not enough data | Not enough data | | **Multi-Language** | Not enough data | Not enough data | #### Administrative | Feature | AT&T Contact Center | Deutsche Telekom Contact Center | |---|---|---| | **Call Recording** | Not enough data | Not enough data | | **Reporting & Dashboards** | Not enough data | Not enough data | | **Call Reporting** | Not enough data | Not enough data | #### | Feature | AT&T Contact Center | Deutsche Telekom Contact Center | |---|---|---| | **Chat/Messaging** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Customer History** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Phone Key Input** | Not enough data | Not enough data | | **Call Logging** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Live Chat** | Not enough data | Not enough data | | **Call Scripting** | Not enough data | Not enough data | | **Contact Database** | Not enough data | Not enough data | | **Voice Mail** | Not enough data | Not enough data | | **Voice Customization** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Call Tracking** | Not enough data | Not enough data | | **SMS Messaging** | Not enough data | Not enough data | | **Callback Scheduling** | Not enough data | Not enough data | | **Caller ID** | Not enough data | Not enough data | | **Predictive Dialer** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Auto-Dialer** | Not enough data | Not enough data | | **Pre-recorded Messages** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Multiple Scripts** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Call Disposition** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) --- ## Reviewer Demographics ### By Company Size | Segment | AT&T Contact Center | Deutsche Telekom Contact Center | |---|---|---| | **Small-Business** | 33.3% | 50.0% | | **Mid-Market** | 26.7% | 0% | | **Enterprise** | 40.0% | 50.0% | ### By Industry #### AT&T Contact Center - **Translation and Localization:** 6.7% - **Telecommunications:** 6.7% - **Retail:** 6.7% - **Real Estate:** 6.7% - **Printing:** 6.7% - **Management Consulting:** 6.7% - **Law Practice:** 6.7% - **Internet:** 6.7% - **Information Technology and Services:** 6.7% - **Hospital & Health Care:** 6.7% - **Other:** 33.3% #### Deutsche Telekom Contact Center - **Computer Networking:** 50.0% - **Banking:** 50.0% --- ## Alternatives ### Alternatives to AT&T Contact Center - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1558 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2567 reviews) - [Lumen Contact Center](https://www.g2.com/products/lumen-contact-center/reviews) — 4.2/5 stars (13 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3611 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1637 reviews) - [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) — 4.4/5 stars (707 reviews) - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) — 4.5/5 stars (5622 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2392 reviews) ### Alternatives to Deutsche Telekom Contact Center - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews) - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) — 4.5/5 stars (5622 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3611 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2567 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2392 reviews) - [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2063 reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1850 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1637 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1558 reviews) --- ## Top Discussions ### AT&T Contact Center No discussions available for this product. ### Deutsche Telekom Contact Center No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/at-t-contact-center-vs-deutsche-telekom-contact-center)