Compare Amazon Lex and Google Cloud Dialogflow 
At a Glance
Market Segments
Enterprise (36.1% of reviews)
Small-Business (46.0% of reviews)
Entry-Level Pricing
No pricing available
Pay As You Go Per Month
Amazon Lex
Star Rating
(37)4.2 out of 5
Market Segments
Enterprise (36.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Amazon LexGoogle Cloud Dialogflow
Star Rating
(130)4.4 out of 5
Market Segments
Small-Business (46.0% of reviews)
Entry-Level Pricing
Pay As You Go Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Amazon Lex excels in integrations with AWS services, making it a preferred choice for enterprises already using the AWS ecosystem. In contrast, Google Cloud Dialogflow is praised for its cross-platform compatibility, allowing seamless integration with various third-party applications.
- Reviewers mention that Amazon Lex has a strong natural language understanding capability, scoring 9.2, which helps in handling complex queries effectively. On the other hand, Google Cloud Dialogflow also performs well in this area but slightly trails with a score of 8.5, indicating that Lex may provide a more robust experience for intricate conversational flows.
- G2 users highlight that Amazon Lex's error learning feature scores an impressive 9.7, allowing the system to improve over time based on user interactions. Conversely, Google Cloud Dialogflow's error learning is not as highly rated, suggesting that Lex may offer a more adaptive learning experience.
- Users on G2 report that Amazon Lex's data security measures are robust, which is crucial for enterprise-level applications. In comparison, while Google Cloud Dialogflow also provides solid security features, some users feel it may not be as comprehensive as Lex's offerings.
- Reviewers mention that Google Cloud Dialogflow shines in personalization capabilities, scoring 8.4, which allows for tailored user experiences. However, Amazon Lex's personalization features are perceived as less flexible, which may limit its effectiveness in creating customized interactions.
- Users say that Amazon Lex's quality of support is rated at 8.7, indicating a strong customer service experience, while Google Cloud Dialogflow, with a score of 8.4, may not provide the same level of support, leading to potential challenges for users needing assistance.
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Pricing
Entry-Level Pricing
Amazon Lex
No pricing availableGoogle Cloud Dialogflow
CX Agent
Pay As You Go
Per Month
Provides an advanced agent type suitable for large or very complex agents.
- Text (includes all DetectIntent, StreamingDetectIntent, FulfillIntent, AnalyzeContent, and StreamingAnalyzeContent requests that do not contain audio)
- Audio input/output (speech recognition, speech-to-text, STT, speech synthesis, text-to-speech, TTS, telephony)
- Design-time requests (For example, calls to build or update an agent. This also includes text and audio runtime requests sent by the Dialogflow Console simulator)
Free Trial
Amazon Lex
No trial information availableGoogle Cloud Dialogflow
Free Trial is available
Ratings
Meets Requirements
8.7
23
8.6
100
Ease of Use
8.4
23
8.5
103
Ease of Setup
8.1
14
8.4
53
Ease of Admin
7.9
14
8.5
45
Quality of Support
8.7
23
8.4
88
Has the product been a good partner in doing business?
8.5
14
8.4
39
Product Direction (% positive)
8.5
23
8.8
100
Features by Category
Compatibility
Not enough data
8.9
17
Not enough data
8.9
17
Not enough data
8.5
18
Search Queries
Not enough data
8.7
17
Not enough data
9.0
17
Not enough data
8.5
17
Not enough data
8.9
15
Not enough data
9.2
18
Functionality
Not enough data
8.4
18
Not enough data
8.8
16
Not enough data
9.2
16
Data
Not enough data
8.8
11
Not enough data
9.7
10
Interaction
Not enough data
8.7
10
Not enough data
9.1
11
Not enough data
9.3
9
Not enough data
9.1
11
Not enough data
8.0
10
Learning
Not enough data
9.1
9
Not enough data
9.0
12
Content Generation
Not enough data
9.0
10
Not enough data
9.2
12
System
Not enough data
9.1
9
Not enough data
8.5
9
Not enough data
8.9
11
Not enough data
8.9
12
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Categories
Categories
Shared Categories
Amazon Lex and Google Cloud Dialogflow are categorized as Bot Platforms
Unique Categories
Amazon Lex is categorized as Genesys AppFoundry Marketplace
Google Cloud Dialogflow is categorized as AI Chatbots and Enterprise Search Software
Reviews
Reviewers' Company Size
Amazon Lex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Google Cloud Dialogflow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
22.2%
Information Technology and Services
13.9%
Pharmaceuticals
8.3%
Non-Profit Organization Management
5.6%
Banking
5.6%
Other
44.4%
Information Technology and Services
23.0%
Computer Software
19.8%
Consulting
4.8%
Telecommunications
4.8%
Hospital & Health Care
4.0%
Other
43.7%
Most Helpful Reviews
Amazon Lex
Most Helpful Favorable Review
Verified User in Banking
Easier for Alexa Skills. We can integrate our existing ssyetsm to Alexa using lex easily.
Most Helpful Critical Review
Sahil G.
Verified User in Information Technology and Services
limited capabilities and later on with chatbot launch, its usage became even more limited
Google Cloud Dialogflow
Most Helpful Favorable Review
AYUSH V.
Verified User in Telecommunications
1. Best part is integrations and google Home integration. This gives freedom to build seamlessly for any platform. 2. Inbuilt intents and small talk . This is something very handy. I can build anything using these with minimal efforts. Also , Editing pre...
Most Helpful Critical Review
Pradeep J.
Verified User in Consumer Services
Limited Customization in Pre-built Agents.While pre-built agents can be helpful for quick development, some users have mentioned limitations in customization. Advanced users may find certain constraints in tailoring the pre-built agents to highly specific...
Verified User in Banking
Easier for Alexa Skills. We can integrate our existing ssyetsm to Alexa using lex easily.
AYUSH V.
Verified User in Telecommunications
1. Best part is integrations and google Home integration. This gives freedom to build seamlessly for any platform. 2. Inbuilt intents and small talk . This is something very handy. I can build anything using these with minimal efforts. Also , Editing pre...
Sahil G.
Verified User in Information Technology and Services
limited capabilities and later on with chatbot launch, its usage became even more limited
Pradeep J.
Verified User in Consumer Services
Limited Customization in Pre-built Agents.While pre-built agents can be helpful for quick development, some users have mentioned limitations in customization. Advanced users may find certain constraints in tailoring the pre-built agents to highly specific...
Alternatives
Discussions
What is Amazon Lex used for?
1 comment
UT
Interactive ai chat bot used for your business use case Read more
Amazon Lex has no more discussions with answers
What is Google Cloud Dialogflow used for?
2 comments
MS
It is basically used to create Chatbots, Voice Assistants and such interactive things with the help of NLPRead more
Is Dialogflow safe?
1 comment
AS
Yes very safe and trusted, you can securely work your data and flow are saved and adequate permissions and access are available tooRead more
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