# Akamai Online Bot & Abuse Protection vs SAP Customer Identity and Access Management Comparison
---
## AI Generated Summary
- Users report that Akamai Identity Cloud excels in user experience with a high authentication user experience rating of 9.0, while SAP Customer Identity and Access Management, although rated well, falls slightly behind with an 8.7 rating.
- Reviewers mention that Akamai offers superior multi-factor authentication options, particularly highlighting its SMS-Based and Email-Based authentication methods, both rated at 9.0 and 9.4 respectively, compared to SAP's offerings which do not match this level of user satisfaction.
- G2 users indicate that Akamai's self-service features, such as self-registration and self-service password administration, are highly rated at 9.0 and 8.0, respectively, making it easier for users to manage their accounts without needing admin support, while SAP's self-service features are perceived as less intuitive.
- Users on G2 report that Akamai's customer data linking feature is particularly strong, receiving a 9.8 rating, which allows for better integration and management of user data across platforms, whereas SAP's capabilities in this area are not as highly regarded.
- Reviewers mention that the ease of connecting applications is a notable weakness for Akamai, rated at 7.0, while SAP's ease of installation on server is also rated at 6.8, indicating both products have room for improvement in this area.
- Users say that Akamai's scalability is impressive, rated at 9.0, which is crucial for growing businesses, while SAP's scalability features are not highlighted as strongly, suggesting that Akamai may be a better fit for companies anticipating rapid growth.



| | Akamai Online Bot & Abuse Protection | SAP Customer Identity and Access Management | 
|---|---|---|
| **Star Rating** | 4.0 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 13 | 30 | 
| **Largest Market Segment** | Mid-Market (63.6% of reviews) | Enterprise (48.3% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Akamai Online Bot & Abuse Protection

Pros:
- Security (1 reviews)

Cons:
- Additional Costs (1 reviews)
- Complex Setup (1 reviews)

### SAP Customer Identity and Access Management

Pros:
- Customer Support (2 reviews)
- Ease of Use (2 reviews)

Cons:
- Complexity (2 reviews)
- Complexity Issues (1 reviews)

---
## Ratings Comparison
| Rating | Akamai Online Bot & Abuse Protection | SAP Customer Identity and Access Management | 
|---|---|---|
  | **Meets Requirements** | 8.9 (11 reviews) | 8.5 (27 reviews) | 
  | **Ease of Use** | 8.8 (11 reviews) | 8.3 (27 reviews) | 
  | **Ease of Setup** | Not enough data | 6.8 (10 reviews) | 
  | **Ease of Admin** | Not enough data | 6.8 (10 reviews) | 
  | **Quality of Support** | 8.2 (11 reviews) | 8.5 (27 reviews) | 
  | **Has the product been a good partner in doing business?** | Not enough data | 8.0 (10 reviews) | 
  | **Product Direction (% positive)** | 7.9 (11 reviews) | 7.1 (24 reviews) | 

---
## Pricing

### Akamai Online Bot & Abuse Protection

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### SAP Customer Identity and Access Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Single Sign-On (SSO)

| Product | Score | Reviews |
|---|---|---|
| **Akamai Online Bot & Abuse Protection** | N/A | N/A |
| **SAP Customer Identity and Access Management** | 8.2/10 | 5 |

#### Authentication Options

| Feature | Akamai Online Bot & Abuse Protection | SAP Customer Identity and Access Management | 
|---|---|---|
| **Authentication User experience** | Not enough data | 9.0 (5 reviews) | 
| **Supports Required Authentication systems** | Not enough data | 8.7 (5 reviews) | 
| **Multi-Factor Authentication** | Not enough data | Not enough data | 
| **Supports Required Authentication Methods/Protocols** | Not enough data | Not enough data | 
| **Federation/SAML support (idp)** | Not enough data | Not enough data | 
| **Federation/SAML support (sp)** | Not enough data | Not enough data | 

#### Access Control Types

| Feature | Akamai Online Bot & Abuse Protection | SAP Customer Identity and Access Management | 
|---|---|---|
| **Endpoint access** | Not enough data | Not enough data | 
| **Local Access** | Not enough data | Not enough data | 
| **Remote Access** | Not enough data | Not enough data | 
| **Partner Access** | Not enough data | Not enough data | 
| **Supports BYOD users** | Not enough data | Not enough data | 

#### Administration

| Feature | Akamai Online Bot & Abuse Protection | SAP Customer Identity and Access Management | 
|---|---|---|
| **Ease of installation on server** | Not enough data | Not enough data | 
| **Password Policy Enforcement** | Not enough data | 8.3 (5 reviews) | 
| **Administration Console** | Not enough data | 8.3 (5 reviews) | 
| **Ease of connecting applications** | Not enough data | 7.0 (5 reviews) | 
| **Self Service Password Administration** | Not enough data | 8.0 (5 reviews) | 

#### Platform

| Feature | Akamai Online Bot & Abuse Protection | SAP Customer Identity and Access Management | 
|---|---|---|
| **Multiple Operating system support** | Not enough data | Not enough data | 
| **Multi-Domain Support** | Not enough data | Not enough data | 
| **Cross Browser support** | Not enough data | Not enough data | 
| **Fail over protection** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Auditing** | Not enough data | Not enough data | 
| **Third Party Web Services support** | Not enough data | Not enough data | 

### Multi-Factor Authentication (MFA)

| Product | Score | Reviews |
|---|---|---|
| **Akamai Online Bot & Abuse Protection** | N/A | N/A |
| **SAP Customer Identity and Access Management** | 9.1/10 | 6 |

#### Authentication type

| Feature | Akamai Online Bot & Abuse Protection | SAP Customer Identity and Access Management | 
|---|---|---|
| **SMS-Based** | Not enough data | 9.0 (5 reviews) | 
| **Voice-Based Telephony** | Not enough data | Not enough data | 
| **Email-Based** | Not enough data | 9.4 (6 reviews) | 
| **Hardware Token-Based** | Not enough data | Not enough data | 
| **Software Token** | Not enough data | 9.0 (5 reviews) | 
| **Biometric Factor** | Not enough data | Not enough data | 
| **Mobile-Push** | Not enough data | 9.0 (5 reviews) | 
| **Risk-Based Authentication** | Not enough data | 9.3 (5 reviews) | 

#### Functionality

| Feature | Akamai Online Bot & Abuse Protection | SAP Customer Identity and Access Management | 
|---|---|---|
| **Multi-Device Sync** | Not enough data | 9.0 (5 reviews) | 
| **Backup** | Not enough data | Not enough data | 

#### Implementation

| Feature | Akamai Online Bot & Abuse Protection | SAP Customer Identity and Access Management | 
|---|---|---|
| **Easy Setup** | Not enough data | Not enough data | 
| **Mobile SDK** | Not enough data | Not enough data | 
| **Web SDK** | Not enough data | Not enough data | 

### Risk-Based Authentication (RBA)

| Product | Score | Reviews |
|---|---|---|
| **Akamai Online Bot & Abuse Protection** | N/A | N/A |
| **SAP Customer Identity and Access Management** | N/A | N/A |

#### Administration

| Feature | Akamai Online Bot & Abuse Protection | SAP Customer Identity and Access Management | 
|---|---|---|
| **Bi-Directional Identity Synchronization** | Not enough data | Not enough data | 
| **Policy Management** | Not enough data | Not enough data | 
| **Cloud Directory** | Not enough data | Not enough data | 
| **Application Integrations** | Not enough data | Not enough data | 

### Customer Identity and Access Management (CIAM)

| Product | Score | Reviews |
|---|---|---|
| **Akamai Online Bot & Abuse Protection** | N/A | N/A |
| **SAP Customer Identity and Access Management** | 9.0/10 | 11 |

#### Functionality

| Feature | Akamai Online Bot & Abuse Protection | SAP Customer Identity and Access Management | 
|---|---|---|
| **Self-registration and self-service** | Not enough data | 9.0 (7 reviews) ✓ Verified | 
| **Authentication** | Not enough data | 8.7 (9 reviews) ✓ Verified | 
| **Scalability** | Not enough data | 9.0 (8 reviews) ✓ Verified | 
| **Consent and preference management** | Not enough data | 8.8 (7 reviews) ✓ Verified | 
| **Social login** | Not enough data | 8.5 (9 reviews) ✓ Verified | 
| **Customer data linking** | Not enough data | 9.8 (8 reviews) ✓ Verified | 

#### AI Authentication Risk Management - Customer Identity and Access Management (CIAM)

| Feature | Akamai Online Bot & Abuse Protection | SAP Customer Identity and Access Management | 
|---|---|---|
| **Adaptive MFA** | Not enough data | Not enough data | 
| **Anomaly Detection** | Not enough data | Not enough data | 
| **Fraudulent Login Detection** | Not enough data | Not enough data | 
| **Adaptive Authentication Policies** | Not enough data | Not enough data | 
| **Risk-Based Authentication** | Not enough data | Not enough data | 

#### AI Biometric & Behavioral Analysis - Customer Identity and Access Management (CIAM)

| Feature | Akamai Online Bot & Abuse Protection | SAP Customer Identity and Access Management | 
|---|---|---|
| **Behavioral Biometric Analysis** | Not enough data | Not enough data | 
| **Liveness Detection** | Not enough data | Not enough data | 

#### AI Context-Aware Security Controls - Customer Identity and Access Management (CIAM)

| Feature | Akamai Online Bot & Abuse Protection | SAP Customer Identity and Access Management | 
|---|---|---|
| **Account Recovery Assistants** | Not enough data | Not enough data | 
| **Constraint Enforcement** | Not enough data | Not enough data | 

### Passwordless Authentication

| Product | Score | Reviews |
|---|---|---|
| **Akamai Online Bot & Abuse Protection** | N/A | N/A |
| **SAP Customer Identity and Access Management** | N/A | N/A |

#### Functionality

| Feature | Akamai Online Bot & Abuse Protection | SAP Customer Identity and Access Management | 
|---|---|---|
| **FIDO2-compliant** | Not enough data | Not enough data | 
| **Works with hardware security keys** | Not enough data | Not enough data | 
| **Multiple authentication methods** | Not enough data | Not enough data | 
| **Offline or no-phone solution** | Not enough data | Not enough data | 

### Bot Detection and Mitigation

| Product | Score | Reviews |
|---|---|---|
| **Akamai Online Bot & Abuse Protection** | N/A | N/A |
| **SAP Customer Identity and Access Management** | N/A | N/A |

#### Bot Detection & Classification - Bot Detection and Mitigation

| Feature | Akamai Online Bot & Abuse Protection | SAP Customer Identity and Access Management | 
|---|---|---|
| **Bot Traffic Analytics** | Not enough data | Not enough data | 
| **Good Bot Identification** | Not enough data | Not enough data | 
| **Malicious Bot Detection** | Not enough data | Not enough data | 

#### Protection & Mitigation - Bot Detection and Mitigation

| Feature | Akamai Online Bot & Abuse Protection | SAP Customer Identity and Access Management | 
|---|---|---|
| **Automated Bot Mitigation** | Not enough data | Not enough data | 
| **API Abuse Protection** | Not enough data | Not enough data | 
| **Account Takeover Protection** | Not enough data | Not enough data | 

#### AI-Powered Detection & Intelligence - Bot Detection and Mitigation

| Feature | Akamai Online Bot & Abuse Protection | SAP Customer Identity and Access Management | 
|---|---|---|
| **AI-Powered Bot Detection** | Not enough data | Not enough data | 
| **AI Agent & LLM Traffic Management** | Not enough data | Not enough data | 
| **Adaptive AI Threat Response** | Not enough data | Not enough data | 

---
## Categories

**Unique to Akamai Online Bot & Abuse Protection (1):** [Bot Detection and Mitigation Software](https://www.g2.com/categories/bot-detection-and-mitigation)

**Unique to SAP Customer Identity and Access Management (5):** [Customer Identity and Access Management (CIAM) Software](https://www.g2.com/categories/customer-identity-and-access-management-ciam), [Risk-Based Authentication Software](https://www.g2.com/categories/risk-based-authentication-rba), [Passwordless Authentication Software](https://www.g2.com/categories/passwordless-authentication), [Multi-Factor Authentication (MFA) Software](https://www.g2.com/categories/multi-factor-authentication-mfa), [Single Sign-On (SSO) Solutions](https://www.g2.com/categories/single-sign-on-sso)


---
## Reviewer Demographics

### By Company Size

| Segment | Akamai Online Bot & Abuse Protection | SAP Customer Identity and Access Management | 
|---|---|---|
| **Small-Business** | 27.3% | 20.7% | 
| **Mid-Market** | 63.6% | 31.0% | 
| **Enterprise** | 9.1% | 48.3% | 

### By Industry

#### Akamai Online Bot & Abuse Protection

- **Information Technology and Services:** 33.3%
- **Computer Software:** 25.0%
- **Utilities:** 8.3%
- **Religious Institutions:** 8.3%
- **Philanthropy:** 8.3%
- **Computer & Network Security:** 8.3%
- **Accounting:** 8.3%

#### SAP Customer Identity and Access Management

- **Information Technology and Services:** 20.7%
- **Business Supplies and Equipment:** 10.3%
- **Marketing and Advertising:** 6.9%
- **Pharmaceuticals:** 6.9%
- **Transportation/Trucking/Railroad:** 6.9%
- **Publishing:** 3.4%
- **Management Consulting:** 3.4%
- **Machinery:** 3.4%
- **Logistics and Supply Chain:** 3.4%
- **Investment Management:** 3.4%
- **Other:** 31.0%

---
## Alternatives

### Alternatives to Akamai Online Bot & Abuse Protection

- [Cloudflare Application Security and Performance](https://www.g2.com/products/cloudflare-application-security-and-performance/reviews) — 4.5/5 stars (622 reviews)
- [HAProxy](https://www.g2.com/products/haproxy/reviews) — 4.7/5 stars (903 reviews)
- [Fingerprint](https://www.g2.com/products/fingerprintjs-fingerprint/reviews) — 4.7/5 stars (424 reviews)
- [Harness Platform](https://www.g2.com/products/harness-platform/reviews) — 4.6/5 stars (304 reviews)
- [DataDome](https://www.g2.com/products/datadome/reviews) — 4.7/5 stars (232 reviews)
- [HUMAN Sightline Cyberfraud Defense](https://www.g2.com/products/human-sightline-cyberfraud-defense/reviews) — 4.5/5 stars (213 reviews)
- [Queue-it](https://www.g2.com/products/queue-it/reviews) — 4.7/5 stars (161 reviews)
- [Queue-Fair](https://www.g2.com/products/queue-fair/reviews) — 5.0/5 stars (119 reviews)
- [ClickCease](https://www.g2.com/products/clickcease/reviews) — 4.6/5 stars (112 reviews)
- [Appdome](https://www.g2.com/products/appdome/reviews) — 4.8/5 stars (89 reviews)

### Alternatives to SAP Customer Identity and Access Management

- [Okta](https://www.g2.com/products/okta/reviews) — 4.5/5 stars (1327 reviews)
- [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) — 4.5/5 stars (912 reviews)
- [Frontegg](https://www.g2.com/products/frontegg/reviews) — 4.8/5 stars (365 reviews)
- [JumpCloud](https://www.g2.com/products/jumpcloud/reviews) — 4.5/5 stars (4024 reviews)
- [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) — 4.5/5 stars (4008 reviews)
- [LastPass](https://www.g2.com/products/lastpass/reviews) — 4.5/5 stars (2056 reviews)
- [1Password](https://www.g2.com/products/1password/reviews) — 4.6/5 stars (1807 reviews)
- [Cisco Duo](https://www.g2.com/products/cisco-duo/reviews) — 4.5/5 stars (518 reviews)
- [Keeper Password Manager](https://www.g2.com/products/keeper-password-manager/reviews) — 4.6/5 stars (1235 reviews)
- [NordPass Business](https://www.g2.com/products/nordpass-business/reviews) — 4.5/5 stars (642 reviews)

---
## Top Discussions

### Akamai Online Bot & Abuse Protection

No discussions available for this product.

### SAP Customer Identity and Access Management

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/akamai-online-bot-abuse-protection-vs-sap-customer-identity-and-access-management)