Compare 3CLogic Cloud Call Center and Amazon Connect 
At a Glance
Market Segments
Enterprise (38.5% of reviews)
Mid-Market (51.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
3CLogic Cloud Call Center
Star Rating
(41)4.4 out of 5
Market Segments
Enterprise (38.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about 3CLogic Cloud Call CenterAmazon Connect
Star Rating
(63)4.4 out of 5
Market Segments
Mid-Market (51.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Amazon ConnectSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that 3CLogic Cloud Call Center excels in its Quality Assurance features, particularly in Evaluation and Reports, both rated at 9.4, which reviewers say significantly enhances their ability to monitor and improve agent performance.
- Reviewers mention that Amazon Connect shines in Ease of Use and Ease of Setup, scoring 9.3 and 9.2 respectively, making it a preferred choice for teams looking for a quick and intuitive implementation process.
- G2 users highlight the superior Call Monitoring capabilities of 3CLogic Cloud Call Center, with a score of 9.8, which users say provides them with comprehensive insights into call quality and agent performance.
- Users on G2 report that Amazon Connect offers robust Workforce Management tools, particularly in Agent Scheduling and Assignment, which scored 9.4, allowing for better resource allocation and management.
- Reviewers mention that 3CLogic Cloud Call Center's Generative AI features, particularly in AI Text-to-Speech, rated at 9.0, provide a more engaging customer interaction experience compared to Amazon Connect's 9.3 rating in the same area.
- Users say that while both platforms offer strong IVR capabilities, 3CLogic Cloud Call Center's score of 9.5 outshines Amazon Connect's 9.2, indicating a more effective and user-friendly IVR system according to user feedback.
Pricing
Entry-Level Pricing
3CLogic Cloud Call Center
No pricing availableAmazon Connect
No pricing availableFree Trial
3CLogic Cloud Call Center
No trial information availableAmazon Connect
Free Trial is available
Ratings
Meets Requirements
8.7
35
9.2
44
Ease of Use
8.4
35
9.3
45
Ease of Setup
8.2
31
9.2
17
Ease of Admin
8.0
31
9.2
16
Quality of Support
9.0
35
9.0
35
Has the product been a good partner in doing business?
9.2
31
9.0
15
Product Direction (% positive)
9.3
34
8.2
39
Features by Category
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.4
6
Not enough data
8.9
6
Not enough data
9.4
6
Not enough data
Engagement
9.4
6
Not enough data
9.2
6
Not enough data
10.0
6
Not enough data
Performance
10.0
6
Not enough data
9.4
6
Not enough data
Generative AI
Feature Not Available
Not enough data
Not enough data
Not enough data
Channels
9.5
11
|
Verified
9.4
16
|
Verified
Feature Not Available
9.0
14
Feature Not Available
9.4
14
|
Verified
9.3
5
|
Verified
Feature Not Available
Feature Not Available
9.1
15
Generative AI
9.3
5
Feature Not Available
Functions
9.3
17
|
Verified
9.1
33
|
Verified
9.3
17
9.0
33
|
Verified
9.3
14
|
Verified
8.9
29
|
Verified
9.7
6
|
Verified
8.7
15
|
Verified
8.9
6
|
Verified
8.9
16
9.5
10
|
Verified
9.3
14
9.3
10
|
Verified
9.4
14
|
Verified
9.3
9
|
Verified
9.2
15
|
Verified
Administrative
8.5
14
|
Verified
8.8
27
9.4
17
|
Verified
9.2
24
|
Verified
7.9
17
|
Verified
8.9
30
|
Verified
9.7
10
|
Verified
9.3
16
7.2
9
|
Verified
9.4
12
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.6
7
Not enough data
Feature Not Available
Not enough data
9.6
8
Not enough data
9.4
8
Not enough data
9.5
7
Not enough data
9.6
8
Not enough data
9.3
7
Not enough data
Generative AI
9.0
5
Not enough data
Workforce Management
9.8
8
Not enough data
9.5
7
Not enough data
Administrative
9.6
8
Not enough data
9.8
8
Not enough data
Generative AI
Not enough data
Not enough data
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
3CLogic Cloud Call Center and Amazon Connect are categorized as Contact Center
Unique Categories
3CLogic Cloud Call Center is categorized as ServiceNow Store Apps, Auto Dialer, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center Quality Assurance, and Speech Analytics
Amazon Connect has no unique categories
Reviews
Reviewers' Company Size
3CLogic Cloud Call Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Amazon Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.8%
Financial Services
10.3%
Hospital & Health Care
7.7%
Telecommunications
5.1%
Packaging and Containers
5.1%
Other
59.0%
Computer Software
19.2%
Information Technology and Services
11.5%
Financial Services
11.5%
Insurance
9.6%
Banking
7.7%
Other
40.4%
Most Helpful Reviews
3CLogic Cloud Call Center
Most Helpful Favorable Review
Verified User in Information Technology and Services
There are several aspects of 3CLogic’s offering that I like Best: 1) Ease of use; 2) reliability of platform; 3) integration options; 4) One of the best dialer platforms on the market.
Most Helpful Critical Review
Brian G.
Verified User in Telecommunications
It capability to scale with a bigger shop and heavier call volume is non existent and cost me to dislike it
Amazon Connect
Most Helpful Favorable Review
Verified User in Financial Services
Cloud Based Contact Centers? Now, Amazon has literally thought of everything!! Take everything fantastic about Amazon technologies and offerings and put them into the contact center. This product is a game changer especially when compared to the archaeic...
Most Helpful Critical Review
Verified User in Computer Software
We use third party for sip trunks we should have those features with AWS
Verified User in Information Technology and Services
There are several aspects of 3CLogic’s offering that I like Best: 1) Ease of use; 2) reliability of platform; 3) integration options; 4) One of the best dialer platforms on the market.
Verified User in Financial Services
Cloud Based Contact Centers? Now, Amazon has literally thought of everything!! Take everything fantastic about Amazon technologies and offerings and put them into the contact center. This product is a game changer especially when compared to the archaeic...
Brian G.
Verified User in Telecommunications
It capability to scale with a bigger shop and heavier call volume is non existent and cost me to dislike it
Verified User in Computer Software
We use third party for sip trunks we should have those features with AWS
Discussions
3CLogic Cloud Call Center has no discussions with answers
when i merge a call and hang up does it hang up on everyone? how do i just transfer my call instead of merging it and then hanging up?
1 comment
YB
You can merge the calls together, then you are able to disconnect and they will still be on with each otherRead more
What is Amazon Connect used for?
1 comment
UT
A cloud-based contact center with low cost and scalable resources.Read more
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