# Best VoIP Providers for Small Business - Page 4

*By [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)*


Products classified in the overall VoIP Providers category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business VoIP Providers to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business VoIP Providers category.

In addition to qualifying for inclusion in the VoIP Providers category, to qualify for inclusion in the Small Business VoIP Providers category, a product must have at least 10 reviews left by a reviewer from a small business.





## Top VoIP Providers at a Glance
| # | Product | Rating | Best For | What Users Say |
|---|---------|--------|----------|----------------|
| 1 | [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5.0 (1,373 reviews) | Unified calling, texting, and team communication | "[Stable calls, solid messaging, and AI that actually helps after meetings](https://www.g2.com/survey_responses/ringex-review-13097268)" |
| 2 | [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5.0 (3,549 reviews) | Managed business phone setup with support | "[Reliable, Scalable Communications with Outstanding Support](https://www.g2.com/survey_responses/nextiva-review-12886187)" |
| 3 | [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) | 4.6/5.0 (2,632 reviews) | Cloud calling inside the Zoom workflow | "[Seamless Integration, Reliable Cloud Phone Solution](https://www.g2.com/survey_responses/zoom-phone-review-12110885)" |
| 4 | [Quo](https://www.g2.com/products/quo-quo/reviews) | 4.7/5.0 (3,368 reviews) | Shared calls, texts, and summaries | "[Easy, Professional Call and Text Management for Small Businesses](https://www.g2.com/survey_responses/quo-review-13095748)" |
| 5 | [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) | 4.4/5.0 (4,032 reviews) | AI-assisted calls with transcripts and CRM context | "[Portable, Phone-Mirroring, Connected](https://www.g2.com/survey_responses/dialpad-connect-review-7418441)" |
| 6 | [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) | 4.2/5.0 (17,660 reviews) | Meetings, calls, and collaboration in one suite | "[Dependable All-in-One Collaboration with Webex Suite](https://www.g2.com/survey_responses/webex-suite-review-13068771)" |
| 7 | [Webex Calling](https://www.g2.com/products/webex-calling/reviews) | 4.5/5.0 (615 reviews) | Stable calling inside the Webex ecosystem | "[Webex Calling Makes Switching Between Calls Effortless](https://www.g2.com/survey_responses/webex-calling-review-12721066)" |
| 8 | [8x8 Work](https://www.g2.com/products/8x8-work/reviews) | 4.2/5.0 (896 reviews) | Cloud telephony with SMS and Teams support | "[Feature-Rich Phone System with Great Ring Groups & Analytics](https://www.g2.com/survey_responses/8x8-work-review-13060988)" |
| 9 | [Aircall](https://www.g2.com/products/aircall/reviews) | 4.4/5.0 (1,583 reviews) | Sales and support call management | "[Aircall: Powerful Cloud Phone System with Excellent Support](https://www.g2.com/survey_responses/aircall-review-13051826)" |
| 10 | [Crexendo](https://www.g2.com/products/crexendo/reviews) | 4.9/5.0 (350 reviews) | — | "[Reliable Global Calling with a Simple, Centralized Dashboard](https://www.g2.com/survey_responses/crexendo-review-12951714)" |


## G2 Grid® for VoIP Providers
![G2 Grid® for VoIP Providers plotting products by satisfaction and market presence](https://www.g2.com/categories/voip-providers/grids.png?focus%5B%5D=53495&focus%5B%5D=1173&focus%5B%5D=129760&focus%5B%5D=1451753&focus%5B%5D=62716&focus%5B%5D=17446&focus%5B%5D=71595&focus%5B%5D=141649)
Highlighted products: Nextiva, RingEX, Quo, Zoom Phone, Crexendo, Telnyx CPaaS, 8x8 Work, and Yeastar P-Series PBX System.
Underlying data: [Grid® JSON](https://www.g2.com/categories/voip-providers/grids.json?focus%5B%5D=nextiva&focus%5B%5D=ringex&focus%5B%5D=quo-quo&focus%5B%5D=zoom-zoom-phone&focus%5B%5D=crexendo&focus%5B%5D=telnyx-cpaas&focus%5B%5D=8x8-work&focus%5B%5D=yeastar-p-series-pbx-system&segment=small-business)


## How Many VoIP Providers Products Does G2 Track?
**Total Products under this Category:** 426

### Category Stats (Jul 2026)
- **Average Rating**: 4.37/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product**: Phone2 (+3.19%) - Among all products in this category, Phone2 recorded the largest rating increase compared to last month
*Last updated: July 17, 2026*


## How Does G2 Rank VoIP Providers Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 61,100+ Authentic Reviews
- 426+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.



---

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Twilio powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. We take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent & complex communications systems. As your app’s usage scales up or down, Twilio automatically scales with you. You only pay for what you use - no contracts, no shenanigans.



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---

## What Are the Top-Rated VoIP Providers Products in 2026?
### 1. [Line2](https://www.g2.com/products/line2/reviews)
Line2 is a business phone and communications suite which allows you to have a second phone number on your mobile device or personal computer. Switch seamlessly between personal and business communications at any time from any device.


**Average Rating:** 2.7/5.0
**Total Reviews:** 14
**How Do G2 Users Rate Line2?**

- **Has the product been a good partner in doing business?:** 7.3/10 (Category avg: 8.8/10)
- **Phone Calls:** 5.8/10 (Category avg: 9.1/10)
- **VOiP Number:** 9.2/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 5.0/10 (Category avg: 8.6/10)

**Who Is the Company Behind Line2?**

- **Seller:** [Ziff Davis](https://www.g2.com/sellers/ziff-davis)
- **Year Founded:** 1995
- **HQ Location:** New York
- **Twitter:** @ziffdavis (1,426 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/ziff-davis-inc/ (6,678 employees on LinkedIn®)
- **Ownership:** NASDAQ: ZD

**Who Uses This Product?**
- **Company Size:** 86% Small-Business, 7% Enterprise



#### What Are Recent G2 Reviews of Line2?

**"[Great For Our Expanding Business](https://www.g2.com/survey_responses/line2-review-5304649)"**

**Rating:** 4.0/5.0 stars
*— Carissa L.*

[Read full review](https://www.g2.com/survey_responses/line2-review-5304649)

---

**"[Cost Effective VOIP solution for small business](https://www.g2.com/survey_responses/line2-review-4295818)"**

**Rating:** 4.5/5.0 stars
*— Jim W.*

[Read full review](https://www.g2.com/survey_responses/line2-review-4295818)

---


#### What Are G2 Users Discussing About Line2?

- [How do I make a call on Line2?](https://www.g2.com/discussions/line2-how-do-i-make-a-call-on-line2)
- [How do I make a call on Line2?](https://www.g2.com/discussions/how-do-i-make-a-call-on-line2)
- [How does 2nd LINE app work?](https://www.g2.com/discussions/line2-how-does-2nd-line-app-work)
- [How does 2nd LINE app work?](https://www.g2.com/discussions/how-does-2nd-line-app-work)
- [Is Line2 a VoIP?](https://www.g2.com/discussions/line2-is-line2-a-voip)

### 2. [AVOXI](https://www.g2.com/products/avoxi/reviews)
AVOXI is a global communications software platform that delivers the industry’s most extensive premium voice coverage. We help 5,000+ global enterprises consolidate dated telephony networks into a single software solution that orchestrates international voice with unmatched automation, visibility, and intelligence. Whether you are scaling a global contact center, implementing AI voice for customer service or managing mission-critical enterprise communications, AVOXI turns the complexity of global connectivity into a clear, centralized operation. Go global and reach customers locally with the platform built for how international voice should be. Learn more at www.avoxi.com.


**Average Rating:** 4.4/5.0
**Total Reviews:** 30
**How Do G2 Users Rate AVOXI?**

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.8/10)
- **Phone Calls:** 8.2/10 (Category avg: 9.1/10)
- **VOiP Number:** 8.5/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 5.0/10 (Category avg: 8.6/10)

**Who Is the Company Behind AVOXI?**

- **Seller:** [AVOXI](https://www.g2.com/sellers/avoxi)
- **Year Founded:** 2001
- **HQ Location:** Atlanta, GA
- **Twitter:** @AVOXI (3,816 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/142536/ (169 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Hospital & Health Care
- **Company Size:** 53% Small-Business, 40% Mid-Market


#### What Are AVOXI's Pros and Cons?

**Pros:**

- Customer Support (1 reviews)
- Easy Setup (1 reviews)

**Cons:**

- Customer Service (2 reviews)
- Expensive (2 reviews)
- Inadequate Reporting (1 reviews)
- Lack of Clarity (1 reviews)
- Limited Features (1 reviews)


### What Do G2 Reviewers Say About AVOXI?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **responsive support team** at AVOXI, who assist with setup and address all customer inquiries.
- Users value the **easy setup** provided by AVOXI, making the onboarding process smooth and efficient.

**Cons:**

- Users criticize AVOXI for **unacceptable customer service** , highlighting issues with misleading quotes and unresolved support tickets.
- Users find AVOXI to be **overpriced** , citing unacceptable customer service and hidden fees that complicate usage.
- Users express frustration over **inadequate reporting** , particularly concerning discrepancies in quoted fees versus actual charges.
- Users report a **lack of clarity** in AVOXI's pricing, leading to distrust and frustration regarding unexpected charges.
- Users desire **additional features** for better control over call routing, particularly for call center applications.

#### What Are Recent G2 Reviews of AVOXI?

**"[Exceptional Support and a Reliable, Cost-Saving Platform](https://www.g2.com/survey_responses/avoxi-review-12941430)"**

**Rating:** 5.0/5.0 stars
*— Zlatan H.*

[Read full review](https://www.g2.com/survey_responses/avoxi-review-12941430)

---

**"[Reliable, Flexible Global Voice with Seamless Microsoft Teams Integration](https://www.g2.com/survey_responses/avoxi-review-12854310)"**

**Rating:** 5.0/5.0 stars
*— Nicolás Vlady W.*

[Read full review](https://www.g2.com/survey_responses/avoxi-review-12854310)

---


#### What Are G2 Users Discussing About AVOXI?

- [What is virtual call center business?](https://www.g2.com/discussions/what-is-virtual-call-center-business)
- [How do I set up Avoxi?](https://www.g2.com/discussions/how-do-i-set-up-avoxi)
- [What is Avoxi genius?](https://www.g2.com/discussions/what-is-avoxi-genius)
- [What does AVOXI do?](https://www.g2.com/discussions/what-does-avoxi-do) - 1 comment, 1 upvote

### 3. [Voice Carrier Connect](https://www.g2.com/products/voice-carrier-connect/reviews)
Voice Carrier uses the power of the internet to deliver your calls. Our next-gen technology provides cost-saving benefits and advanced functionality. It is engineered to work for every organization’s unique situation. Already have an onsite phone system? Don’t replace it. Empower it. Transform your phone system into a powerful digital voice platform without replacing any equipment. Get the savings and features you want tomorrow on the phone system you have today. Or, are you ready to step into the cloud? Our hosted service is built to be powerful, yet simple. Productivity-boosting capabilities come standard, out of the box. Voice Carrier's simple all-inclusive plans fit your needs today and support your growth for tomorrow. Incoming, outgoing, local, long distance, voicemail and conference calls come standard. Pay a set price per month that includes minutes, unlimited users, extensions, conference lines, and voice channels. No rate tables, seat fees, subscriptions, or confusing bills. Whether onsite or cloud-based (hosted), a full set of enterprise-grade features come standard like Conferencing, Voicemail to Email, and Auto-Attendants. Plus, you’ll get the cost-saving benefits of IP connectivity. With over 100 modern features included and free US-based customer support, Voice Carrier phone service is simply a more powerful way for your company to connect, at a much lower cost. For more information, please call us at 855-456-8647.


**Average Rating:** 4.1/5.0
**Total Reviews:** 27
**How Do G2 Users Rate Voice Carrier Connect?**

- **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 8.8/10)
- **Phone Calls:** 8.8/10 (Category avg: 9.1/10)
- **VOiP Number:** 6.3/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 8.1/10 (Category avg: 8.6/10)

**Who Is the Company Behind Voice Carrier Connect?**

- **Seller:** [Voice Carrier](https://www.g2.com/sellers/voice-carrier)
- **Year Founded:** 2007
- **HQ Location:** Round Rock, Texas
- **Twitter:** @voicecarrier (71 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1660730/ (18 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 81% Small-Business, 19% Mid-Market



#### What Are Recent G2 Reviews of Voice Carrier Connect?

**"[Great product at a reasonable price](https://www.g2.com/survey_responses/voice-carrier-intellisip-review-615973)"**

**Rating:** 5.0/5.0 stars
*— William B.*

[Read full review](https://www.g2.com/survey_responses/voice-carrier-intellisip-review-615973)

---

**"[Voice Carrier](https://www.g2.com/survey_responses/voice-carrier-intellisip-review-615113)"**

**Rating:** 5.0/5.0 stars
*— Brian A.*

[Read full review](https://www.g2.com/survey_responses/voice-carrier-intellisip-review-615113)

---


#### What Are G2 Users Discussing About Voice Carrier Connect?

- [What is Voice Carrier Connect used for?](https://www.g2.com/discussions/what-is-voice-carrier-connect-used-for)

### 4. [CloudCall](https://www.g2.com/products/cloudcall/reviews)
Now offering No-Commitment Contracts through 2025! See how CloudCall is the #o1 AI-powered communication platform built specifically for CRM users in recruitment, sales, and customer engagement teams. By embedding voice, SMS, call recordings, and AI-generated summaries directly into CRM records, CloudCall helps teams streamline workflows, gain deeper visibility, and improve performance—where they already work. Designed for staffing and recruitment firms and other fast-moving industries, CloudCall combines a modern softphone with click-to-call, power dialing, local presence, text messaging, and real-time coaching tools. Every interaction is captured and automatically synced to the CRM, turning conversations into actionable data. With industry-leading integrations into CRMs like Bullhorn, Vincere, JobDiva, Tracker, LaborEdge, and more, CloudCall helps businesses: - Increase recruiter and sales productivity - Improve data accuracy and compliance - Unlock coaching insights with live monitoring and AI call summaries - Enable remote work with full visibility and reporting - Drive more placements and deals with less admin CloudCall is hosted on a global hyperscale cloud network for unmatched reliability (99.99% uptime) and performance. With over a decade of experience serving staffing and recruitment teams, CloudCall is trusted by thousands of users worldwide. Whether you're in the office or on the move, CloudCall ensures your communications are always connected, captured, and contributing to success. www.cloudcall.com Boston | Austin | Leicester | Boston | London sales@cloudcall.com


**Average Rating:** 3.9/5.0
**Total Reviews:** 72
**How Do G2 Users Rate CloudCall?**

- **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 8.8/10)
- **Phone Calls:** 7.7/10 (Category avg: 9.1/10)
- **VOiP Number:** 7.3/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 7.1/10 (Category avg: 8.6/10)

**Who Is the Company Behind CloudCall?**

- **Seller:** [CloudCall Group Plc](https://www.g2.com/sellers/cloudcall-group-plc)
- **Company Website:** https://www.cloudcall.com
- **Year Founded:** 2011
- **HQ Location:** Boston, USA
- **Twitter:** @CloudCall (2,232 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2237266/ (69 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Staffing and Recruiting, Information Technology and Services
- **Company Size:** 61% Small-Business, 34% Mid-Market


#### What Are CloudCall's Pros and Cons?

**Pros:**

- Ease of Use (11 reviews)
- Easy Integration (8 reviews)
- Easy Setup (5 reviews)
- Integrations (5 reviews)
- Customer Support (4 reviews)

**Cons:**

- Poor Call Quality (4 reviews)
- Audio Problems (2 reviews)
- Call Drops (2 reviews)
- Call Issues (2 reviews)
- Customer Service (2 reviews)


### What Do G2 Reviewers Say About CloudCall?
*AI-generated summary from verified user reviews*

**Pros:**

- Users highlight the **ease of use** of CloudCall, enjoying seamless communication and efficient management of their needs.
- Users love the **easy integration** of CloudCall with CRMs, enhancing communication and collaboration seamlessly.
- Users enjoy the **easy setup** of CloudCall, allowing for quick initiation and effective communication management.
- Users praise the **seamless integrations** of CloudCall, enhancing communication tracking and overall workflow efficiency.
- Users commend CloudCall for its **exceptional customer support** , highlighting responsive and caring assistance throughout their experience.

**Cons:**

- Users often experience **poor call quality** with dropped calls and unreliable connections impacting communication effectiveness.
- Users experience **audio problems** with CloudCall, leading to difficulties in communication during calls.
- Users report frequent **call drops** with CloudCall, highlighting a major concern for reliability and user experience.
- Users experience **call connection issues** that disrupt communication, leading to frustrating interactions with customers.
- Users report **slow customer service response** and issues with log in and call quality affecting their experience.

#### What Are Recent G2 Reviews of CloudCall?

**"[Seamless Candidate Contact, 24/7 Accessibility](https://www.g2.com/survey_responses/cloudcall-review-11986535)"**

**Rating:** 5.0/5.0 stars
*— Lexi B.*

[Read full review](https://www.g2.com/survey_responses/cloudcall-review-11986535)

---

**"[Simple Setup, Reliable Call Management](https://www.g2.com/survey_responses/cloudcall-review-12326662)"**

**Rating:** 4.5/5.0 stars
*— Maitri P.*

[Read full review](https://www.g2.com/survey_responses/cloudcall-review-12326662)

---


#### What Are G2 Users Discussing About CloudCall?

- [How do you make a CloudCall?](https://www.g2.com/discussions/how-do-you-make-a-cloudcall)
- [Who is CloudCall limited?](https://www.g2.com/discussions/who-is-cloudcall-limited)
- [What is CloudCall communicator?](https://www.g2.com/discussions/what-is-cloudcall-communicator) - 1 comment
- [Is CloudCall voip?](https://www.g2.com/discussions/is-cloudcall-voip) - 1 comment

### 5. [Toky](https://www.g2.com/products/toky/reviews)
Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. With virtual phone numbers from around the world, make yourself available no matter where your company is based. Integrations with major CRM and other business tools not only will allow you to get in touch with your contacts with a single click, but also log details of every call you make. With an ample set of features including Call recordings, Voicemails, SMS, Speech to Text, and very affordable rates, be sure that your business’ communications needs will be taken care of.


**Average Rating:** 3.7/5.0
**Total Reviews:** 31
**How Do G2 Users Rate Toky?**

- **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 8.8/10)
- **Phone Calls:** 7.1/10 (Category avg: 9.1/10)
- **VOiP Number:** 6.8/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 6.9/10 (Category avg: 8.6/10)

**Who Is the Company Behind Toky?**

- **Seller:** [Toky](https://www.g2.com/sellers/toky)
- **Year Founded:** 2014
- **HQ Location:** Palo Alto, CA
- **Twitter:** @TokyApp (941 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/toky/ (4 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Computer Software
- **Company Size:** 72% Small-Business, 25% Mid-Market



#### What Are Recent G2 Reviews of Toky?

**"[Toky and its Performance](https://www.g2.com/survey_responses/toky-review-6869032)"**

**Rating:** 4.0/5.0 stars
*— Moses Oniel D.*

[Read full review](https://www.g2.com/survey_responses/toky-review-6869032)

---

**"[Easy for all to use](https://www.g2.com/survey_responses/toky-review-7964416)"**

**Rating:** 4.0/5.0 stars
*— Emily C.*

[Read full review](https://www.g2.com/survey_responses/toky-review-7964416)

---


#### What Are G2 Users Discussing About Toky?

- [What is the use of Toky?](https://www.g2.com/discussions/what-is-the-use-of-toky)
- [What is Toky app?](https://www.g2.com/discussions/what-is-toky-app)
- [How does Toky work?](https://www.g2.com/discussions/how-does-toky-work)

### 6. [Yodel.io](https://www.g2.com/products/yodel-io/reviews)
Yodel.io is the phone system that unites all your communication in one place that your team already loves – Slack! No additional software needed. Use your own phone number or get a new one in over 100 countries.


**Average Rating:** 4.4/5.0
**Total Reviews:** 27
**How Do G2 Users Rate Yodel.io?**

- **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 8.8/10)
- **Phone Calls:** 8.8/10 (Category avg: 9.1/10)
- **VOiP Number:** 9.4/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 6.7/10 (Category avg: 8.6/10)

**Who Is the Company Behind Yodel.io?**

- **Seller:** [YodelTalk](https://www.g2.com/sellers/yodeltalk)
- **Year Founded:** 2016
- **HQ Location:** San Francisco, CA
- **Twitter:** @yodeltalk (365 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/10598592/ (1 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Computer Software
- **Company Size:** 86% Small-Business, 14% Mid-Market


#### What Are Yodel.io's Pros and Cons?


**Cons:**

- Customer Service (1 reviews)
- Limited Access (1 reviews)
- Number Issues (1 reviews)
- Performance Issues (1 reviews)


### What Do G2 Reviewers Say About Yodel.io?
*AI-generated summary from verified user reviews*


**Cons:**

- Users report **poor customer service** , with unresponsive support leading to lost accounts and numbers.
- Users express concern over **limited access** to support, risking account closure and loss of phone numbers without assistance.
- Users are frustrated by the **number issues** of Yodel.io, experiencing account closures and poor support ultimately causing lost numbers.
- Users report **performance issues** with Yodel.io, citing poor support and potential loss of services and accounts.

#### What Are Recent G2 Reviews of Yodel.io?

**"[Your Virtual Call Center in Slack or MS Teams](https://www.g2.com/survey_responses/yodel-io-review-2645537)"**

**Rating:** 4.0/5.0 stars
*— Verified User in Financial Services*

[Read full review](https://www.g2.com/survey_responses/yodel-io-review-2645537)

---

**"[We continue to love Yodel!](https://www.g2.com/survey_responses/yodel-io-review-5323858)"**

**Rating:** 4.5/5.0 stars
*— Dan M.*

[Read full review](https://www.g2.com/survey_responses/yodel-io-review-5323858)

---


#### What Are G2 Users Discussing About Yodel.io?

- [What is Yodel.io used for?](https://www.g2.com/discussions/what-is-yodel-io-used-for)


## What Is VoIP Providers?

[Collaboration & Productivity Software](https://www.g2.com/categories/collaboration-productivity)

## What Software Categories Are Similar to VoIP Providers?

- [Contact Center Software](https://www.g2.com/categories/contact-center)
- [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)
- [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)


---

## How Do You Choose the Right VoIP Providers?

### What You Should Know About VoIP Software

### What is VoIP software?

Voice-over-internet protocol, or VoIP, is a communication technology that allows audio and video interaction over the internet. It is a mode of phone transmission that enables internet phone calls using any smart device as opposed to traditional telephone services.

[VoIP](https://www.g2.com/glossary/voip-definition), often pronounced as “vŏy'p” or “V-O-I-P,” is also commonly called voice-over IP. VoIP software enables online calling using digital signals, making it a more cost-effective alternative to traditional phone lines. It includes functions such as automated calls, phone and video calls, call queuing, and screen sharing. VoIP relies on a fast and dependable internet connection, and it can be understood as an “internet telephone" in layman’s terms.

VoIP providers, also known as virtual phone systems, can help companies significantly improve call quality and reduce communication costs. VoIP solutions streamline communications and standardize the workflow, enabling companies to make international or overseas audio and video calls without expensive payments. It’s also a more flexible solution that allows employees to communicate long distances when away from their typical office space.

### Who uses VoIP software?

Generally, VoIP calls can be accessed by everyone. Although most people use video calling platforms for personal use, VoIP products are adopted by large corporations. More options are available with advancements in technology and VoIP itself, especially regarding professional solutions for meetings and conferences with ethernet. VoIP software is often used in the following industries: 

- **Customer service:** VoIP services have nearly taken over this industry, with customer service centered on phone lines. It reduces wait time by automatically redirecting calls to available people. It also has live monitoring and data-collecting capabilities, making it ideal for this type of work.
- **Hotel and tourism:** The backbones of this sector are effective communication and 24-hour service. For best customer satisfaction, hotels use VoIP services to assist in managing calls and avoiding congestion on a single line at a time.
- **Healthcare:** Healthcare industries use cloud-based VoIP phone systems to book online consultations with doctors, patient registrations, floor-to-floor communications, inventory management, etc. 
- **Financial institutions:** Besides assisting with encrypted communication and authentication, VoIP allows finance professionals to communicate in real-time with their peers and customers. It also provides its consumers with financial data, news, and evaluations, which is necessary for making informed investment decisions.
- **Manufacturing:** Manufacturing includes a variety of fields such as finance, accounting, sales, and warehouse, making it an industry for VoIP networks. Employees benefit significantly from VoIP software features like instant messaging, video conferencing, file sharing, advanced voice call management, etc., which enable effective telecommunication and collaboration. 

### What types of VoIP software exist?

Five types of VoIP services are available in the market for interested buyers. 

- **Residential VoIP services:** The landline phone is linked to a Wi-Fi modem via an adapter to make and receive internet calls. Charges are set according to different plans. Example: VoIP.com and Lingo.
- **Device-based VoIP services:** To make free calls within the United States involves purchasing a VoIP device from a service provider and connecting it to an already-owned device. This removes the requirement for equipment other than a conventional landline phone and a monthly fee. Example: MagicJack and Ooma.
- **Software-based VoIP services:** This is the most commonly used VoIP service. It requires a web-based application online or installed PC software. It’s then used via the computer's audio input and output devices. Example: Skype and Zoom.
- [Mobile VoIP services](https://www.g2.com/categories/voip/f/voip-number) **:** Mobile VoIP is an application installed on mobile phones, allowing call access from anywhere with a reliable internet connection. Example: WhatsApp and Google Hangouts
- **Business VoIP services:** The two VoIP choices for businesses are on-premises and cloud-based. Both offer far more cost-effective communication options than traditional landlines and have several valuable features. These include video and audio conferencing services, screen-sharing, interactive voice response, automated attendants, call queues, and call reports. These often expandable features come with comprehensive technical assistance.

### What are the benefits of VoIP software?

- **Cost-effective:** An important advantage of VoIP technology is its low-cost hardware and software. This also decreases the need to buy more smartphones and or other gadgets.
- **Reliable:** While traditional or regular phone systems can be prone to failures, [unified communication systems (UCaas)](https://www.g2.com/categories/ucaas-platforms) are often backed by multiple data centers, preventing an outage. Even if a business has issues with its internet connection, incoming calls can always be routed to mobile devices, even if the power or internet connection fails.
- **Flexibility:** Users of VoIP systems can add and remove phone lines as required, and unlike traditional landline phone systems, removing or adding VoIP lines requires little effort and time.
- **Integration:** IP phone systems integrate seamlessly with several existing business platforms. Many VoIP systems, for example, integrate with [customer relationship management (CRM)](https://www.g2.com/glossary/crm-definition) tools, benefitting both large and small enterprises. Businesses can reap the benefits of VoIP software without modifying current applications or IT infrastructure.
- [Remote access:](https://www.g2.com/glossary/remote-access-definition) VoIP makes calling from anywhere using any device possible. This is becoming more important with remote work. Every user in the VoIP system has a unique [VoIP number](https://www.g2.com/categories/voip/f/voip-number) assigned to them. Using this number, the user can place and receive calls in the office or from home. VoIP software can be used on any mobile device, including phones and laptops across Apple and Microsoft.
- **Advanced features and settings:** VoIP can offer premium company management services such as auto attendants, [call recording](https://www.g2.com/glossary/call-recording-definition), and call queuing. With custom VoIP services, companies can design a system to match their needs. 

### What are the challenges with VoIP software?

- **Network dependency:** VoIP tools require a reliable network infrastructure for successful integration. VoIP relies on an internet connection to exchange voice data packets, and network failures can significantly impact call quality and reliability. Businesses should assess the stability of their network infrastructure and identify potential bottlenecks such as insufficient bandwidth, network overload, or unreliable connections. ** **
- **Bandwidth and internet connection:** Insufficient bandwidth or inconsistent internet access while using VoIP solutions leads to poor phone service, failed calls, and latency issues. Working with an internet service provider (ISP) that provides dedicated bandwidth or employing traffic prioritization techniques such as quality of service (QoS) can enhance VoIP speed.
- **Security and firewall configuration:** VoIP deployments are prone to eavesdropping, toll fraud, denial-of-service attacks, and other security issues. Robust security strategies such as [encryption](https://www.g2.com/articles/what-is-encryption) protocols, firewalls, and intrusion detection systems must be implemented to protect VoIP networks. Since configuring these can be challenging, businesses must work with IT specialists or VoIP service providers to ensure correct firewall settings and security best practices are implemented.
- **Power supply and backup:** Unlike traditional private branch exchange (PBX), VoIP requires a consistent power source. Power outages can render VoIP systems inoperable, causing communication routes to be disrupted and company operations to suffer. Power outages can be reduced by deploying uninterruptible power supply (UPS) devices or backup power generators. Furthermore, organizations should consider establishing [failover](https://www.g2.com/articles/failover) solutions, such as automated call routing to mobile devices or alternate sites, to ensure ongoing availability during power outages.
- **Staff training and user adoption:** Effective training and user acceptance approaches are essential when adopting a new communication system. Employees may be inexperienced with VoIP systems instead of traditional phone systems, resulting in reluctance or difficulties adapting to the latest technology. In addition, due to protocol differences, data formats, or compatibility issues, integrating VoIP systems with existing corporate applications may be problematic. Provide substantial training sessions, user manuals, and regular assistance to employees using VoIP solutions. 

### What are the common features of VoIP software?

VoIP provides a variety of features that facilitate communication. While specific features differ between providers and plans, the following are some common features found within UCaaS platforms and VoIP:

- **Phone calls:** VoIP telephony allows users to place phone calls online. As a result, organizations can benefit from a low-cost, dependable, and portable solution. Internet calls are ideal for businesses with remote or field employees.
- [Instant messaging](https://www.g2.com/categories/voip/f/instant-messaging) **:** Users of VoIP software can send and receive instant messages over the internet, which benefits customer support and internal communication. Employees can discuss an action item or touch base informally via texting, improving cooperation, productivity, and team engagement.
- [Screen sharing](https://www.g2.com/categories/voip/f/screen-sharing) **:** VoIP software allows users to share screens in real-time, saving time and increasing productivity. Screen sharing is often used for collaboration and presentations, which is helpful for hybrid and remote workers.
- **Call monitoring:** VoIP software allows businesses to monitor, record, and track calls, helping companies simplify customer service and enhance performance.
- **Caller ID:** VoIP service providers display the name and phone number of incoming callers, allowing users to see who is calling.
- [Video conferencing](https://www.g2.com/glossary/video-conferencing-definition) **:** Users can utilize VoIP software to make video calls via the Internet, which can lower operational and travel expenses by eliminating the need to travel for meetings. Video conferencing also benefits users by boosting distant worker engagement and cooperation.
- **Desk-to-desk calls:** VoIP software enables users to contact one another through mobile phones and landlines. This helps maintain communication flow, which is important when multiple users handle a single call. For example, a call center would benefit from VoIP technology as transferring customers on time would be much easier. 
- [Conference calls](https://www.g2.com/articles/conference-call) **:** Users can host conference calls – which enables multiple users to make phone or video calls over the internet at once. This is essential for team collaboration and communication with remote workers.
- [VoIP phone number](https://www.g2.com/categories/voip?utf8=%E2%9C%93&order=g2_score&filters%5Bverified_features%5D%5B%5D=2144) **:** VoIP telephony offers users a unique phone number that can be dialed anywhere. Unique numbers are great for businesses that don’t have a landline but want to have a number that reflects their location.

Many VoIP providers will also offer the following features: 

- [VoIP providers with software pairing capabilities](https://www.g2.com/categories/voip/f/software-pairing)
- [VoIP providers with automated attendant capabilities](https://www.g2.com/categories/voip?utf8=%E2%9C%93&order=g2_score&filters%5Bverified_features%5D%5B%5D=2143)
- [VoIP providers with browser extension capabilities](https://www.g2.com/categories/voip/f/browser-extension)
- [VoIP providers with hold music capabilities](https://www.g2.com/categories/voip/f/hold-music)
- [VoIP providers with individual download capabilities](https://www.g2.com/categories/voip/f/individual-download)

### VoIP software pricing

A VoIP phone system typically costs between $25 and $35 per line monthly. Call recording, toll-free lines, and equipment rentals are optional extras. 

These expenses can be divided into "recurring" and "one-time" charges. Subscription fees and per-user or per-line prices are the most common recurring expenses, whereas setup and equipment costs are often one-time expenses.

Call forwarding, voicemail, and domestic calling are common VoIP features included in the standard subscription rates. It is expected to have unlimited outgoing and receiving calls across the country.

Advanced features such as CRM integration, complex analytics, unlimited calling, international calls, and premium customer support will entail extra charges. Defining and budgeting for the fundamental components of business operations is critical.

### How to choose the best VoIP software?

When purchasing a VoIP solution, it is crucial to determine if an on-premises or cloud-based solution is better suited for the business. Cloud-based or hosted VoIP software typically requires no additional hardware and delivers calls to phones installed at the business, but it comes with a higher monthly cost than onsite VoIP options. Furthermore, most cloud-based VoIP products offer mobile applications that integrate with business phones, allowing users to make and receive calls using a data connection while traveling.

On-premises or onsite VoIP systems require supplemental hardware that must be purchased upfront. Still, it can compensate for this by offering a lower monthly cost, additional security, and more flexibility during setup. Onsite VoIP systems need an IP-PBX and a public switched telephone network (PSTN) gateway device to function correctly. The IP-PBX routes calls to the correct phones on the web, while the PSTN gateway device converts calls from the analog voice signals of the PSTN to digital signals for the IP-PBX and back, as necessary.

Whether a company is just starting to explore VoIP software or is looking for a more appropriate solution for their needs, [G2](https://www.g2.com/) can help inform buyers of the market and assist them in selecting the best software product for their business.

#### Requirements gathering (RFI/RFP) for VoIP software

A buyer should assess the needs of their organization when deciding on the kind of VoIP software to purchase. Does the organization already use this kind of software? Is this the first time the organization will be using VoIP software? If that’s the case, buyers must determine how they plan to implement this software and what features the organization will need. 

Some points to consider are:

**Company size **

Buyers will need to ensure that the products they are looking at will suit the size and needs of the organization. Ensuring the product has the appropriate flexibility and scalability to adapt to changing conditions is essential when purchasing software.

**Integration requirements**

Buyers must know which business systems require integration with a new VoIP system beforehand. For example, will the product need to be integrated within existing systems, such as CRM or ERP platforms? Some VoIP products may come with [application programming interfaces (APIs)](https://www.g2.com/glossary/api-definition) for integration with specific software. However, other phone systems do not offer this capability.

#### Compare VoIP software products

**Create a long list**

The first step to finding the perfect software solution is to create a preliminary list of products that fit the buyer’s general needs. The next step is to narrow down the list by selecting specific features that are must-haves or requirements for the buyer. G2.com provides information about the best VoIP software, allowing buyers to filter options and user reviews to help narrow the product list to a more relevant selection.

**Create a short list**

Shortlisting software products is an essential step in buying. While it may be daunting to filter through various products, users can get help by utilizing [G2’s compare](https://www.g2.com/compare) feature. This feature will take products of choice and display them side by side so the buyer can quickly determine which software ticks the essential boxes on the list. 

**Conduct demos**

Once the buyer has narrowed down the product list, the next step is to conduct a demo. Demos allow buyers to see a product and its features in more detail. Buyers should have a business scenario ready to test the product thoroughly. Additionally, buyers should inquire about cost, vendor support, and any concerns about the product.

#### Selection of VoIP software

**Choose a selection team**

VoIP software is efficient and widely used in many businesses. With that in mind, a good starting point would be to select three to five team members from various departments (such as IT, management, sales, etc.) and seniority levels to be part of the selection team. The more varied the selection team is, the better a company can assess how well a product will meet their needs. 

**Negotiation**

Once the selection team has narrowed their software picks, it’s time to discuss customization options, pricing, and the type of support the vendor needs. It’s always important to address pricing options, even when they are listed on a vendor’s website. Many software vendors will provide discounts and custom pricing options based on what the buyer is looking to purchase. 

**Final decision**

Before making the final decision on a product and moving forward with a purchase, utilizing a free trial and conducting a last demo can give a buyer an additional sense of security and confidence when making a final decision.

### Software and services related to VoIP software

- [Audio conferencing software:](https://www.g2.com/categories/audio-conferencing) Audio conferencing software uses a hosted voice connection for communication. These are valuable tools for huge communication parties since they host conversations among large groups. They also make international calls easier by giving regional dial-in numbers, eliminating the need for international phone plans. 
- [Video conferencing software:](https://www.g2.com/categories/video-conferencing) Video conferencing software allows online communication via audio meetings, video meetings, and seminars with built-in features such as chat, screen sharing, and recording. These applications improve cooperation, save travel costs, and facilitate long-distance or international communication. Employees at all levels of a business can use video conferencing systems to plan or attend virtual meetings with coworkers, corporate partners, or customers – anywhere in the world.
- [Webinar platforms:](https://www.g2.com/categories/webinar) Webinars essentially involve a conductor and an audience. The audience size might range from a small staff training to a large-scale TED lecture. Webinar platforms assist in the creation of presentations that adhere to business brand rules while offering customization. These platforms make it effortless for companies, schools, and other professionals to exchange information and connect with their audiences without being physically present. 
- [Internal communications software:](https://www.g2.com/categories/internal-communications) Internal communications software offers users [instant messaging systems](https://www.g2.com/categories/business-instant-messaging) that enable direct and group conversations within a company. These tools are designed to be simple and accessible, allowing for fast communication among team members. Business messaging technologies make communicating with coworkers as simple as texting friends on social media or via SMS. Most internal communication solutions include emojis and GIF support to encourage genuine and natural workplace discussion. However, some internal communication offerings have recently added limited VoIP functionality to their products for extra channel coverage.

### What are the most reliable VoIP systems for office communications?

Here are some of the most reliable VoIP systems to ensure smooth and consistent office communications:

- [RingEX](https://www.g2.com/products/ringex/reviews) delivers enterprise-grade call quality and unified communications, making it a dependable choice for office teams across locations.
- [Nextiva](https://www.g2.com/products/nextiva/reviews) offers a highly stable VoIP platform with built-in team messaging and call routing tailored for office workflows.
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) combines voice, AI-powered transcriptions, and seamless integrations to keep office communications efficient and context-aware.
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) provides a reliable cloud phone system with intuitive admin controls, ideal for office teams managing hybrid or remote setups.
- [Ooma Office](https://www.g2.com/products/ooma-office/reviews) designed for small to mid-sized offices, it offers easy setup and consistent call quality without heavy IT requirements.

### What are the top-rated VoIP providers for tech startups?

Here are some of the best VoIP providers tailored to meet the fast-changing needs of tech startups and [small businesses](https://www.g2.com/categories/voip-providers/small-business):

- [OpenPhone](https://www.g2.com/products/openphone/reviews) is built for startups. It offers flexible VoIP features, such as shared numbers and CRM integrations, to streamline team communications.
- [Aircall](https://www.g2.com/products/aircall/reviews) provides scalable VoIP with strong app integrations, making it ideal for sales and support teams in fast-moving tech startups.
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) combines voice, messaging, and AI-driven transcription tools to help startups stay organized and responsive.
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) offers powerful outbound calling and automation features that empower growth-focused teams to engage users globally.
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) is optimized for customer-facing teams, and it delivers reliable call quality and performance analytics to support startup scaling.

### VoIP software trends

#### 5G networks will become mainstream

5G networks, also known as fifth-generation wide-area wireless networks, have the potential to alter internet connectivity. It improves communication speeds and reaction times while minimizing call jitter and data packet loss during data transfer. As a result, users will have a faster broadband internet connection, lightning-fast surfing speeds, and expanded network capabilities.

#### Smart VoIP assistants 

Because of ongoing breakthroughs in language processing, [virtual assistants](https://www.g2.com/glossary/virtual-assistant-definition) are now more intelligent than ever. By automating routine communication chores, VoIP assistants can help users focus on more attention-demanding obligations. In terms of customer service, intelligent assistants can help speed up and increase the quality of conversations. Furthermore, when it comes to internal communications, modern VoIP assistants can record and transcribe meetings on the fly, reducing the time spent on back-office activities.

Reviewed and edited by [Shanti S Nair](https://in.linkedin.com/in/shanti-nair-b75075164)



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## What Are the Most Common Questions About VoIP Providers?
*AI-generated · Last updated: June  3, 2026*
### Cheapest business voip providers that are still decent for customer support lines
Based on G2 reviews, several voip providers in this category are commonly mentioned for handling business calls, routing, voicemail, and support needs.

- [Nextiva](https://www.g2.com/products/nextiva) — call routing and voicemail management.
- [RingEX](https://www.g2.com/products/ringex) — support workflows with familiar apps.
- [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone) — centralized calling for remote teams.
- [8x8 Work](https://www.g2.com/products/8x8-work) — mobile and desktop business calling.


### Looking for a voip provider that works great with Microsoft Teams, which ones are actually good
According to verified users, Microsoft Teams compatibility comes up most often around call access inside familiar workflows, easier adoption, and less app switching. Reviews mention RingEX working with Microsoft Teams so users can place and receive calls inside tools they already use. Some Webex Calling and 8x8 Work reviews also mention Teams-related compatibility or comparisons, but the strongest recent theme is that integrations reduce training time and help teams keep customer conversations, call handling, and follow-up work more connected. Buyers should also note that some reviews still mention setup complexity, occasional delays, or uneven admin experiences depending on the workflow.


### Top rated voip providers for businesses that need toll free and international calling
Based on G2 reviews, buyers in this category most often mention reliability, clear call quality, remote access, and easier global communication when evaluating providers for toll free and international calling.

- [Nextiva](https://www.g2.com/products/nextiva) — long-distance communication across locations.
- [RingEX](https://www.g2.com/products/ringex) — international calling with unified messaging.
- [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone) — global calling from any device.
- [Webex Calling](https://www.g2.com/products/webex-calling) — international calls with remote flexibility.


### What should buyers look for in voip providers
According to verified users, buyers most often focus on call quality, ease of setup, reliability across desktop and mobile devices, and how well the system supports routing, voicemail, texting, and remote work. Reviews also repeatedly mention the importance of an admin experience that makes it easier to add users, adjust call flows, and manage multiple locations without heavy support needs. For teams with customer-facing workflows, reviewers highlight voicemail transcription, call recording, analytics, and integration with tools like Salesforce, Microsoft Teams, and calendars. Support responsiveness matters too, especially when businesses are replacing legacy phone systems or handling high call volumes across distributed teams.


### What features define modern voip providers
According to verified users, modern voip providers are defined by more than basic calling. Review themes consistently highlight mobile and desktop access, voicemail transcription, call routing, auto attendants, messaging, and centralized administration. Many reviewers also value conference calling, call recording, analytics, and the ability to keep business and personal numbers separate while still answering from any device. Integration is another recurring theme, especially with CRM systems, Microsoft Teams, Salesforce, calendars, and other collaboration tools. More recent reviews also mention AI-assisted call summaries, receptionist features, and automated follow-up support, though setup quality and usability still affect how valuable those advanced capabilities feel in practice.