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Best Social Media Suites with Customer Sentiment Capabilities

Benefits of Social Media Suites with Customer Sentiment capabilities include: Measures and analyzes customer sentiment
Below are the top-rated Social Media Suites with Customer Sentiment capabilities, as verified by G2’s Research team. Real users have identified Customer Sentiment as an important function of Social Media Suites. Compare different products that offer this feature so you can decide which is best for your business needs.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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10 Listings in Social Media Suites Available
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Sprout Social
By Sprout Social
(3,822)4.4 out of 5
Save to My Lists
Entry Level Price:Starting at $199.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprout Social is a comprehensive social media management solution designed to help businesses effectively engage with their audiences, streamline content publishing, and derive actionable insights fro

    Users
    • Social Media Manager
    • Marketing Manager
    Industries
    • Marketing and Advertising
    • Non-Profit Organization Management
    Market Segment
    • 46% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sprout Social is a social media management software that provides features for scheduling posts, analyzing performance, and managing customer engagement across multiple platforms.
    • Users frequently mention the ease of use, robust analytics, and efficient scheduling tools as key benefits, along with the platform's ability to manage multiple social media accounts seamlessly.
    • Users experienced issues with the mobile version, occasional glitches in scheduling content, limitations in posting Instagram Reels and Stories, and found the advanced reporting tools to be expensive.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sprout Social Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    907
    Post Scheduling
    509
    Analytics
    494
    Scheduling
    477
    Social Media Management
    460
    Cons
    Missing Features
    345
    Expensive
    205
    High Pricing
    179
    Improvement Needed
    157
    Scheduling Issues
    154
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sprout Social features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.7
    Quality of Support
    Average: 8.9
    8.8
    Ease of Use
    Average: 8.8
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sprout Social
    Company Website
    Year Founded
    2010
    HQ Location
    Chicago, IL
    Twitter
    @SproutSocial
    117,840 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,651 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprout Social is a comprehensive social media management solution designed to help businesses effectively engage with their audiences, streamline content publishing, and derive actionable insights fro

Users
  • Social Media Manager
  • Marketing Manager
Industries
  • Marketing and Advertising
  • Non-Profit Organization Management
Market Segment
  • 46% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sprout Social is a social media management software that provides features for scheduling posts, analyzing performance, and managing customer engagement across multiple platforms.
  • Users frequently mention the ease of use, robust analytics, and efficient scheduling tools as key benefits, along with the platform's ability to manage multiple social media accounts seamlessly.
  • Users experienced issues with the mobile version, occasional glitches in scheduling content, limitations in posting Instagram Reels and Stories, and found the advanced reporting tools to be expensive.
Sprout Social Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
907
Post Scheduling
509
Analytics
494
Scheduling
477
Social Media Management
460
Cons
Missing Features
345
Expensive
205
High Pricing
179
Improvement Needed
157
Scheduling Issues
154
Sprout Social features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.7
Quality of Support
Average: 8.9
8.8
Ease of Use
Average: 8.8
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Sprout Social
Company Website
Year Founded
2010
HQ Location
Chicago, IL
Twitter
@SproutSocial
117,840 Twitter followers
LinkedIn® Page
www.linkedin.com
1,651 employees on LinkedIn®
SOCi
By SOCi
(2,794)4.5 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital w

    Users
    • Owner
    • Property Manager
    Industries
    • Real Estate
    • Marketing and Advertising
    Market Segment
    • 54% Small-Business
    • 29% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • SOCi is a social media management tool that allows users to manage multiple social media accounts and online reviews in one place.
    • Users like the straightforward scheduling tools, the ability to track engagement, respond quickly, and the time-saving aspect of the platform, especially when managing multiple accounts.
    • Users experienced occasional lagging, especially when scheduling multiple posts at once, and expressed a desire for more detailed reporting features and customization in analytics.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SOCi Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,250
    Post Scheduling
    749
    Scheduling Posts
    697
    Scheduling
    612
    Multi-platform
    593
    Cons
    Missing Features
    332
    Posting Issues
    331
    Limited Features
    237
    Improvement Needed
    231
    Social Media Integration
    192
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SOCi features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    8.9
    Quality of Support
    Average: 8.9
    8.8
    Ease of Use
    Average: 8.8
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SOCi
    Company Website
    Year Founded
    2012
    HQ Location
    San Diego, California
    LinkedIn® Page
    www.linkedin.com
    709 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital w

Users
  • Owner
  • Property Manager
Industries
  • Real Estate
  • Marketing and Advertising
Market Segment
  • 54% Small-Business
  • 29% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • SOCi is a social media management tool that allows users to manage multiple social media accounts and online reviews in one place.
  • Users like the straightforward scheduling tools, the ability to track engagement, respond quickly, and the time-saving aspect of the platform, especially when managing multiple accounts.
  • Users experienced occasional lagging, especially when scheduling multiple posts at once, and expressed a desire for more detailed reporting features and customization in analytics.
SOCi Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,250
Post Scheduling
749
Scheduling Posts
697
Scheduling
612
Multi-platform
593
Cons
Missing Features
332
Posting Issues
331
Limited Features
237
Improvement Needed
231
Social Media Integration
192
SOCi features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
8.9
Quality of Support
Average: 8.9
8.8
Ease of Use
Average: 8.8
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
SOCi
Company Website
Year Founded
2012
HQ Location
San Diego, California
LinkedIn® Page
www.linkedin.com
709 employees on LinkedIn®
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Sprinklr Social
By Sprinklr
(1,007)4.0 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$199.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprinklr Social’s industry-leading platform empowers enterprise teams of all sizes to deliver a consistent brand experience across 35+ digital and social channels to drive engagement and revenue, with

    Users
    • Social Media Specialist
    • Social Media Manager
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 51% Enterprise
    • 29% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sprinklr Social is a platform that consolidates all social media channels into a single platform, simplifying the process of monitoring, managing, and engaging with audiences across various networks.
    • Reviewers like Sprinklr Social's comprehensive moderation tools, including advanced filtering, AI-powered sentiment analysis, and automated moderation rules, which enable efficient management of large volumes of interactions.
    • Users reported that the platform's complexity and ease of implementation or integration can be overwhelming for new users, requiring significant time and effort to master.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sprinklr Social Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    151
    Features
    88
    Social Media Management
    67
    Analytics
    66
    Centralized Management
    65
    Cons
    Missing Features
    61
    Learning Curve
    52
    Complexity
    50
    Not User-Friendly
    45
    Complex Usage
    41
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sprinklr Social features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 8.9
    7.8
    Quality of Support
    Average: 8.9
    7.5
    Ease of Use
    Average: 8.8
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sprinklr
    Company Website
    Year Founded
    2009
    HQ Location
    New York
    Twitter
    @Sprinklr
    38,907 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,628 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprinklr Social’s industry-leading platform empowers enterprise teams of all sizes to deliver a consistent brand experience across 35+ digital and social channels to drive engagement and revenue, with

Users
  • Social Media Specialist
  • Social Media Manager
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 51% Enterprise
  • 29% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sprinklr Social is a platform that consolidates all social media channels into a single platform, simplifying the process of monitoring, managing, and engaging with audiences across various networks.
  • Reviewers like Sprinklr Social's comprehensive moderation tools, including advanced filtering, AI-powered sentiment analysis, and automated moderation rules, which enable efficient management of large volumes of interactions.
  • Users reported that the platform's complexity and ease of implementation or integration can be overwhelming for new users, requiring significant time and effort to master.
Sprinklr Social Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
151
Features
88
Social Media Management
67
Analytics
66
Centralized Management
65
Cons
Missing Features
61
Learning Curve
52
Complexity
50
Not User-Friendly
45
Complex Usage
41
Sprinklr Social features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 8.9
7.8
Quality of Support
Average: 8.9
7.5
Ease of Use
Average: 8.8
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Sprinklr
Company Website
Year Founded
2009
HQ Location
New York
Twitter
@Sprinklr
38,907 Twitter followers
LinkedIn® Page
www.linkedin.com
4,628 employees on LinkedIn®
Emplifi Social Marketing Cloud
By Emplifi
(235)4.3 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Emplifi’s Social Marketing Cloud allows brands to relate, communicate, build and adapt to the dynamic world of social media. Intuitive, all In One, friendly platform Teams quickly onboard and start w

    Users
    • Community Manager
    Industries
    • Marketing and Advertising
    • Food & Beverages
    Market Segment
    • 41% Mid-Market
    • 30% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Emplifi Social Marketing Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    30
    Analytics
    23
    Social Media Management
    20
    Features
    14
    Customer Support
    13
    Cons
    Missing Features
    13
    Improvement Needed
    9
    Technical Issues
    9
    Feature Limitations
    8
    Learning Curve
    7
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Emplifi Social Marketing Cloud features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    Quality of Support
    Average: 8.9
    8.7
    Ease of Use
    Average: 8.8
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Emplifi
    HQ Location
    Columbus , US
    LinkedIn® Page
    www.linkedin.com
    641 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Emplifi’s Social Marketing Cloud allows brands to relate, communicate, build and adapt to the dynamic world of social media. Intuitive, all In One, friendly platform Teams quickly onboard and start w

Users
  • Community Manager
Industries
  • Marketing and Advertising
  • Food & Beverages
Market Segment
  • 41% Mid-Market
  • 30% Small-Business
Emplifi Social Marketing Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
30
Analytics
23
Social Media Management
20
Features
14
Customer Support
13
Cons
Missing Features
13
Improvement Needed
9
Technical Issues
9
Feature Limitations
8
Learning Curve
7
Emplifi Social Marketing Cloud features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.9
8.6
Quality of Support
Average: 8.9
8.7
Ease of Use
Average: 8.8
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Emplifi
HQ Location
Columbus , US
LinkedIn® Page
www.linkedin.com
641 employees on LinkedIn®
Read Emplifi Social Marketing Cloud Reviews
Eclincher
By Eclincher
(440)4.6 out of 5
Save to My Lists
Entry Level Price:$65.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Eclincher is a comprehensive AI-powered Digital Marketing Platform designed to simplify digital marketing and social media management for businesses, agencies, and brands. It combines multiple essenti

    Users
    • Community Manager
    • CEO
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 78% Small-Business
    • 16% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Eclincher Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    22
    Customer Service
    20
    Social Media Management
    19
    Customer Support
    18
    Post Scheduling
    16
    Cons
    Bugs
    6
    Improvement Needed
    6
    Missing Features
    6
    Social Media Limitations
    5
    Image Issues
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Eclincher features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 8.9
    9.4
    Quality of Support
    Average: 8.9
    9.0
    Ease of Use
    Average: 8.8
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Eclincher
    Year Founded
    2012
    HQ Location
    Palo Alto, CA
    Twitter
    @eClincher
    11,181 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    39 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Eclincher is a comprehensive AI-powered Digital Marketing Platform designed to simplify digital marketing and social media management for businesses, agencies, and brands. It combines multiple essenti

Users
  • Community Manager
  • CEO
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 78% Small-Business
  • 16% Mid-Market
Eclincher Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
22
Customer Service
20
Social Media Management
19
Customer Support
18
Post Scheduling
16
Cons
Bugs
6
Improvement Needed
6
Missing Features
6
Social Media Limitations
5
Image Issues
4
Eclincher features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.9
9.4
Quality of Support
Average: 8.9
9.0
Ease of Use
Average: 8.8
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Eclincher
Year Founded
2012
HQ Location
Palo Alto, CA
Twitter
@eClincher
11,181 Twitter followers
LinkedIn® Page
www.linkedin.com
39 employees on LinkedIn®
Read Eclincher Reviews
Facelift Cloud
By Facelift
(39)4.4 out of 5
Save to My Lists
Entry Level Price:Starting at €1,199.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    With over 250 employees and 2,000 customers, facelift is the world's leading social media marketing technology provider. Facelift offers a multi-certified software solution that covers all relevant ne

    Users
    No information available
    Industries
    • Marketing and Advertising
    Market Segment
    • 51% Mid-Market
    • 26% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Facelift Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    6
    Customer Service
    5
    Ease of Use
    5
    Centralized Management
    4
    Management Ease
    4
    Cons
    Not Intuitive
    3
    Posting Issues
    3
    Difficult Reporting
    2
    Image Issues
    2
    Improvement Needed
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Facelift Cloud features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    9.0
    Quality of Support
    Average: 8.9
    8.6
    Ease of Use
    Average: 8.8
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Facelift
    Year Founded
    2011
    HQ Location
    Hamburg, Germany
    Twitter
    @facelift
    35 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    189 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

With over 250 employees and 2,000 customers, facelift is the world's leading social media marketing technology provider. Facelift offers a multi-certified software solution that covers all relevant ne

Users
No information available
Industries
  • Marketing and Advertising
Market Segment
  • 51% Mid-Market
  • 26% Enterprise
Facelift Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
6
Customer Service
5
Ease of Use
5
Centralized Management
4
Management Ease
4
Cons
Not Intuitive
3
Posting Issues
3
Difficult Reporting
2
Image Issues
2
Improvement Needed
2
Facelift Cloud features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
9.0
Quality of Support
Average: 8.9
8.6
Ease of Use
Average: 8.8
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Facelift
Year Founded
2011
HQ Location
Hamburg, Germany
Twitter
@facelift
35 Twitter followers
LinkedIn® Page
www.linkedin.com
189 employees on LinkedIn®
Read Facelift Cloud Reviews
Quid
By Quid
(304)4.3 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Quid stands at the forefront of AI-driven consumer and market intelligence. Our Generative AI provides organizations with an unparalleled, holistic insight into customer context. Beyond just capturing

    Users
    • Social Media Manager
    • Strategist
    Industries
    • Marketing and Advertising
    • Market Research
    Market Segment
    • 46% Mid-Market
    • 32% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Quid Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Analytics
    6
    Insights
    4
    User Interface
    4
    Competitor Analysis
    3
    Features
    3
    Cons
    Expensive
    4
    Learning Curve
    2
    Pricing Issues
    2
    Budget Constraints
    1
    Cost
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Quid features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Quality of Support
    Average: 8.9
    7.9
    Ease of Use
    Average: 8.8
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Quid
    Company Website
    Year Founded
    2004
    HQ Location
    Santa Clara, CA
    LinkedIn® Page
    www.linkedin.com
    287 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Quid stands at the forefront of AI-driven consumer and market intelligence. Our Generative AI provides organizations with an unparalleled, holistic insight into customer context. Beyond just capturing

Users
  • Social Media Manager
  • Strategist
Industries
  • Marketing and Advertising
  • Market Research
Market Segment
  • 46% Mid-Market
  • 32% Enterprise
Quid Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Analytics
6
Insights
4
User Interface
4
Competitor Analysis
3
Features
3
Cons
Expensive
4
Learning Curve
2
Pricing Issues
2
Budget Constraints
1
Cost
1
Quid features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.9
8.8
Quality of Support
Average: 8.9
7.9
Ease of Use
Average: 8.8
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Quid
Company Website
Year Founded
2004
HQ Location
Santa Clara, CA
LinkedIn® Page
www.linkedin.com
287 employees on LinkedIn®
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NUVI
By Reputation
(134)4.2 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Nuvi is a social analytics and customer experience management platform built on a proprietary language engine which listens with industry-leading accuracy. Nuvi helps you listen, plan, publish, engage

    Users
    • Social Media Manager
    Industries
    • Marketing and Advertising
    • Public Relations and Communications
    Market Segment
    • 57% Small-Business
    • 34% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NUVI features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.9
    8.9
    Quality of Support
    Average: 8.9
    8.4
    Ease of Use
    Average: 8.8
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Reputation
    Year Founded
    2006
    HQ Location
    Redwood City, CA
    Twitter
    @Reputation_Com
    11,224 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    707 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Nuvi is a social analytics and customer experience management platform built on a proprietary language engine which listens with industry-leading accuracy. Nuvi helps you listen, plan, publish, engage

Users
  • Social Media Manager
Industries
  • Marketing and Advertising
  • Public Relations and Communications
Market Segment
  • 57% Small-Business
  • 34% Mid-Market
NUVI features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.9
8.9
Quality of Support
Average: 8.9
8.4
Ease of Use
Average: 8.8
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Reputation
Year Founded
2006
HQ Location
Redwood City, CA
Twitter
@Reputation_Com
11,224 Twitter followers
LinkedIn® Page
www.linkedin.com
707 employees on LinkedIn®
Read NUVI Reviews
MavSocial
By Maventus Group
(49)4.7 out of 5
Save to My Lists
Entry Level Price:$78.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    MavSocial is a social media management solution for businesses with multiple locations and profiles. Manage all your publishing, advertising, engagement, reviews, and reporting from one centralized p

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Internet
    Market Segment
    • 69% Small-Business
    • 20% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • MavSocial features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 8.9
    9.7
    Quality of Support
    Average: 8.9
    8.6
    Ease of Use
    Average: 8.8
    5.5
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Maventus Group
    Year Founded
    2012
    HQ Location
    San Francisco, CA
    Twitter
    @mavsocial
    20,915 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    26 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

MavSocial is a social media management solution for businesses with multiple locations and profiles. Manage all your publishing, advertising, engagement, reviews, and reporting from one centralized p

Users
No information available
Industries
  • Marketing and Advertising
  • Internet
Market Segment
  • 69% Small-Business
  • 20% Mid-Market
MavSocial features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 8.9
9.7
Quality of Support
Average: 8.9
8.6
Ease of Use
Average: 8.8
5.5
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Maventus Group
Year Founded
2012
HQ Location
San Francisco, CA
Twitter
@mavsocial
20,915 Twitter followers
LinkedIn® Page
www.linkedin.com
26 employees on LinkedIn®
Read MavSocial Reviews
alerti
By alerti
(11)4.1 out of 5
Save to My Lists
Entry Level Price:$29 per month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Alerti is the perfect online reputation management tool for small and medium size businesses. It enables you to measure, protect and improve your online reputation. Create alerts on your name, you b

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 73% Small-Business
    • 55% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • alerti features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Quality of Support
    Average: 8.9
    8.9
    Ease of Use
    Average: 8.8
    3.3
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    alerti
    Year Founded
    2008
    HQ Location
    Paris, France
    Twitter
    @AlertiEN
    535 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Alerti is the perfect online reputation management tool for small and medium size businesses. It enables you to measure, protect and improve your online reputation. Create alerts on your name, you b

Users
No information available
Industries
No information available
Market Segment
  • 73% Small-Business
  • 55% Mid-Market
alerti features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 8.9
8.3
Quality of Support
Average: 8.9
8.9
Ease of Use
Average: 8.8
3.3
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
alerti
Year Founded
2008
HQ Location
Paris, France
Twitter
@AlertiEN
535 Twitter followers
LinkedIn® Page
www.linkedin.com
3 employees on LinkedIn®
Read alerti Reviews
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