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Best Social Media Suites with Business Intelligence Capabilities

Benefits of Social Media Suites with Business Intelligence capabilities include: Correlates social media data with business intelligence to better business operations
Below are the top-rated Social Media Suites with Business Intelligence capabilities, as verified by G2’s Research team. Real users have identified Business Intelligence as an important function of Social Media Suites. Compare different products that offer this feature so you can decide which is best for your business needs.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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14 Listings in Social Media Suites Available
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Hootsuite
By Hootsuite
(5,497)4.2 out of 5
Optimized for quick response
View top Consulting Services for Hootsuite
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DealsSpecial offer!
100% off
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Too many brands suck at social. Yours doesn’t have to. It starts with the right tools. Thousands of brands rely on Hootsuite’s platform and solutions to launch brilliant social campaigns, deliver 5

    Users
    • Marketing Manager
    • Social Media Manager
    Industries
    • Marketing and Advertising
    • Non-Profit Organization Management
    Market Segment
    • 60% Small-Business
    • 28% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Hootsuite is a social media management tool that provides analytics, scheduling, and collaboration features for multiple platforms.
    • Users frequently mention the convenience of scheduling posts across various platforms, the helpful analytics for performance tracking, and the ability to collaborate with team members.
    • Reviewers noted occasional issues with social media accounts disconnecting, limitations in scheduling certain types of content, and a lack of certain platform-specific features.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Hootsuite Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    857
    Post Scheduling
    791
    Scheduling
    631
    Social Media Management
    536
    Centralized Management
    484
    Cons
    Missing Features
    292
    Limited Features
    234
    Social Media Limitations
    231
    Posting Issues
    228
    Scheduling Issues
    223
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Hootsuite features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 8.9
    8.1
    Quality of Support
    Average: 8.9
    8.6
    Ease of Use
    Average: 8.8
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Hootsuite
    Company Website
    Year Founded
    2008
    HQ Location
    Vancouver, BC
    Twitter
    @hootsuite
    7,061,256 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,664 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Too many brands suck at social. Yours doesn’t have to. It starts with the right tools. Thousands of brands rely on Hootsuite’s platform and solutions to launch brilliant social campaigns, deliver 5

Users
  • Marketing Manager
  • Social Media Manager
Industries
  • Marketing and Advertising
  • Non-Profit Organization Management
Market Segment
  • 60% Small-Business
  • 28% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Hootsuite is a social media management tool that provides analytics, scheduling, and collaboration features for multiple platforms.
  • Users frequently mention the convenience of scheduling posts across various platforms, the helpful analytics for performance tracking, and the ability to collaborate with team members.
  • Reviewers noted occasional issues with social media accounts disconnecting, limitations in scheduling certain types of content, and a lack of certain platform-specific features.
Hootsuite Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
857
Post Scheduling
791
Scheduling
631
Social Media Management
536
Centralized Management
484
Cons
Missing Features
292
Limited Features
234
Social Media Limitations
231
Posting Issues
228
Scheduling Issues
223
Hootsuite features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.9
8.1
Quality of Support
Average: 8.9
8.6
Ease of Use
Average: 8.8
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Hootsuite
Company Website
Year Founded
2008
HQ Location
Vancouver, BC
Twitter
@hootsuite
7,061,256 Twitter followers
LinkedIn® Page
www.linkedin.com
1,664 employees on LinkedIn®
Zoho Social
By Zoho
(2,675)4.6 out of 5
8th Easiest To Use in Social Media Suites software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zoho Social is a complete social media management platform for businesses & agencies. It helps you schedule posts, monitor mentions, create custom dashboards, and more. Zoho Social is from Zoho.co

    Users
    • Owner
    • CEO
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 87% Small-Business
    • 10% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zoho Social is a social media management tool that allows users to monitor interactions, schedule posts, and analyze performance across multiple social media profiles from a single dashboard.
    • Reviewers frequently mention the ease of use, comprehensive features, and efficient management of multiple accounts as key benefits of Zoho Social.
    • Users experienced limitations with the mobile app, lack of advanced analytics, and difficulties with tagging individuals or businesses on certain platforms.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zoho Social Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    152
    Social Media Management
    85
    Post Scheduling
    78
    Centralized Management
    68
    Social Media Integration
    64
    Cons
    Missing Features
    47
    Lack of Features
    38
    Social Media Limitations
    32
    Expensive
    27
    Limited Features
    23
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zoho Social features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    8.7
    Quality of Support
    Average: 8.9
    9.2
    Ease of Use
    Average: 8.8
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zoho
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    102,964 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    24,715 employees on LinkedIn®
    Phone
    +1 (888) 900-9646
Product Description
How are these determined?Information
This description is provided by the seller.

Zoho Social is a complete social media management platform for businesses & agencies. It helps you schedule posts, monitor mentions, create custom dashboards, and more. Zoho Social is from Zoho.co

Users
  • Owner
  • CEO
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 87% Small-Business
  • 10% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zoho Social is a social media management tool that allows users to monitor interactions, schedule posts, and analyze performance across multiple social media profiles from a single dashboard.
  • Reviewers frequently mention the ease of use, comprehensive features, and efficient management of multiple accounts as key benefits of Zoho Social.
  • Users experienced limitations with the mobile app, lack of advanced analytics, and difficulties with tagging individuals or businesses on certain platforms.
Zoho Social Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
152
Social Media Management
85
Post Scheduling
78
Centralized Management
68
Social Media Integration
64
Cons
Missing Features
47
Lack of Features
38
Social Media Limitations
32
Expensive
27
Limited Features
23
Zoho Social features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
8.7
Quality of Support
Average: 8.9
9.2
Ease of Use
Average: 8.8
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Zoho
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
102,964 Twitter followers
LinkedIn® Page
www.linkedin.com
24,715 employees on LinkedIn®
Phone
+1 (888) 900-9646
Read Zoho Social Reviews

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Brandwatch Social Media Management
By Brandwatch
(861)4.1 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Brandwatch empowers over 5,000 of the worlds most admired companies to understand and engage with customers at the speed of social. Brandwatch Social Media Management, previously Falcon.io, is a leadi

    Users
    • Social Media Manager
    • Marketing Manager
    Industries
    • Marketing and Advertising
    • Higher Education
    Market Segment
    • 41% Mid-Market
    • 31% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Brandwatch is a social media management tool that allows users to schedule posts, track engagement, and gain insights into audience sentiment across various social platforms.
    • Users like the comprehensive nature of the search results, the simple user interfaces, the ability to customize the setup to meet different strategic goals, and the prompt and helpful customer support.
    • Users reported that the platform can be overwhelming to onboard due to its many features, there are occasional bugs that affect usability, and the mobile apps lack some features and functionality.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Brandwatch Social Media Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    49
    Social Media Management
    35
    Analytics
    29
    Centralized Management
    27
    Helpful
    27
    Cons
    Improvement Needed
    24
    Missing Features
    19
    Learning Curve
    14
    Lack of Features
    10
    Limited Features
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Brandwatch Social Media Management features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Quality of Support
    Average: 8.9
    8.4
    Ease of Use
    Average: 8.8
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Brandwatch
    Company Website
    Year Founded
    2007
    HQ Location
    Brighton, East Sussex
    Twitter
    @Brandwatch
    34,921 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,081 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Brandwatch empowers over 5,000 of the worlds most admired companies to understand and engage with customers at the speed of social. Brandwatch Social Media Management, previously Falcon.io, is a leadi

Users
  • Social Media Manager
  • Marketing Manager
Industries
  • Marketing and Advertising
  • Higher Education
Market Segment
  • 41% Mid-Market
  • 31% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Brandwatch is a social media management tool that allows users to schedule posts, track engagement, and gain insights into audience sentiment across various social platforms.
  • Users like the comprehensive nature of the search results, the simple user interfaces, the ability to customize the setup to meet different strategic goals, and the prompt and helpful customer support.
  • Users reported that the platform can be overwhelming to onboard due to its many features, there are occasional bugs that affect usability, and the mobile apps lack some features and functionality.
Brandwatch Social Media Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
49
Social Media Management
35
Analytics
29
Centralized Management
27
Helpful
27
Cons
Improvement Needed
24
Missing Features
19
Learning Curve
14
Lack of Features
10
Limited Features
9
Brandwatch Social Media Management features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.9
8.8
Quality of Support
Average: 8.9
8.4
Ease of Use
Average: 8.8
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Brandwatch
Company Website
Year Founded
2007
HQ Location
Brighton, East Sussex
Twitter
@Brandwatch
34,921 Twitter followers
LinkedIn® Page
www.linkedin.com
1,081 employees on LinkedIn®
Get a quote
Agorapulse
By Agorapulse
(952)4.5 out of 5
2nd Easiest To Use in Social Media Suites software
View top Consulting Services for Agorapulse
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Stay organized, save time, and easily manage your social media with Agorapulse’s inbox, publishing, reporting, monitoring, and team collaboration tools. Agorapulse supports Facebook, Twitter, Instagra

    Users
    • Social Media Manager
    • Owner
    Industries
    • Marketing and Advertising
    • Internet
    Market Segment
    • 70% Small-Business
    • 20% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Agorapulse is a tool designed for social media management, offering features such as content scheduling, analytics tracking, and customer support.
    • Users frequently mention the intuitive nature of the tool, its ease of use for scheduling and managing content across multiple accounts, and the responsive customer support.
    • Reviewers experienced issues with the sign-in process, limitations in the community management aspect, and dissatisfaction with the pricing for adding additional profiles and certain features.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Agorapulse Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    32
    Post Scheduling
    31
    Social Media Management
    28
    Centralized Management
    19
    Multiple Accounts
    17
    Cons
    Social Media Limitations
    14
    Limited Features
    11
    Scheduling Issues
    10
    High Pricing
    9
    Linking Issues
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Agorapulse features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.9
    9.2
    Quality of Support
    Average: 8.9
    9.1
    Ease of Use
    Average: 8.8
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Agorapulse
    Year Founded
    2010
    HQ Location
    Paris
    Twitter
    @AgoraPulse
    13,288 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    198 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Stay organized, save time, and easily manage your social media with Agorapulse’s inbox, publishing, reporting, monitoring, and team collaboration tools. Agorapulse supports Facebook, Twitter, Instagra

Users
  • Social Media Manager
  • Owner
Industries
  • Marketing and Advertising
  • Internet
Market Segment
  • 70% Small-Business
  • 20% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Agorapulse is a tool designed for social media management, offering features such as content scheduling, analytics tracking, and customer support.
  • Users frequently mention the intuitive nature of the tool, its ease of use for scheduling and managing content across multiple accounts, and the responsive customer support.
  • Reviewers experienced issues with the sign-in process, limitations in the community management aspect, and dissatisfaction with the pricing for adding additional profiles and certain features.
Agorapulse Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
32
Post Scheduling
31
Social Media Management
28
Centralized Management
19
Multiple Accounts
17
Cons
Social Media Limitations
14
Limited Features
11
Scheduling Issues
10
High Pricing
9
Linking Issues
8
Agorapulse features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.9
9.2
Quality of Support
Average: 8.9
9.1
Ease of Use
Average: 8.8
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Agorapulse
Year Founded
2010
HQ Location
Paris
Twitter
@AgoraPulse
13,288 Twitter followers
LinkedIn® Page
www.linkedin.com
198 employees on LinkedIn®
Read Agorapulse Reviews
Statusbrew
By Statusbrew
(252)4.8 out of 5
15th Easiest To Use in Social Media Suites software
Save to My Lists
Entry Level Price:$69.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Statusbrew is a Social Media Management platform that enables everyone to discover and engage with their audiences. Trusted by over thousands of users worldwide, Statusbrew bridges the gap between bus

    Users
    • Founder
    • Digital Marketing Manager
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 75% Small-Business
    • 20% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Statusbrew is a social media management platform that allows users to create content calendars, schedule posts, and generate reports all in one place.
    • Users like the platform's ability to streamline social media management, automate tasks, and provide valuable insights through customizable reports.
    • Users mentioned that the platform lacks certain features such as AI integration, more design options for reports, and the ability to add audio to scheduled Instagram stories.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Statusbrew Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    33
    Time-saving
    33
    Centralized Management
    31
    Team Collaboration
    28
    Scheduling
    26
    Cons
    Missing Features
    8
    Learning Curve
    7
    Improvement Needed
    6
    Difficult Reporting
    4
    Lack of TikTok Integration
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Statusbrew features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.9
    9.4
    Quality of Support
    Average: 8.9
    9.3
    Ease of Use
    Average: 8.8
    9.7
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Statusbrew
    Year Founded
    2011
    HQ Location
    Tokyo
    Twitter
    @statusbrew
    2,026,990 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    33 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Statusbrew is a Social Media Management platform that enables everyone to discover and engage with their audiences. Trusted by over thousands of users worldwide, Statusbrew bridges the gap between bus

Users
  • Founder
  • Digital Marketing Manager
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 75% Small-Business
  • 20% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Statusbrew is a social media management platform that allows users to create content calendars, schedule posts, and generate reports all in one place.
  • Users like the platform's ability to streamline social media management, automate tasks, and provide valuable insights through customizable reports.
  • Users mentioned that the platform lacks certain features such as AI integration, more design options for reports, and the ability to add audio to scheduled Instagram stories.
Statusbrew Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
33
Time-saving
33
Centralized Management
31
Team Collaboration
28
Scheduling
26
Cons
Missing Features
8
Learning Curve
7
Improvement Needed
6
Difficult Reporting
4
Lack of TikTok Integration
4
Statusbrew features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.9
9.4
Quality of Support
Average: 8.9
9.3
Ease of Use
Average: 8.8
9.7
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Statusbrew
Year Founded
2011
HQ Location
Tokyo
Twitter
@statusbrew
2,026,990 Twitter followers
LinkedIn® Page
www.linkedin.com
33 employees on LinkedIn®
Read Statusbrew Reviews
Emplifi Social Marketing Cloud
By Emplifi
(235)4.3 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Emplifi’s Social Marketing Cloud allows brands to relate, communicate, build and adapt to the dynamic world of social media. Intuitive, all In One, friendly platform Teams quickly onboard and start w

    Users
    • Community Manager
    Industries
    • Marketing and Advertising
    • Food & Beverages
    Market Segment
    • 41% Mid-Market
    • 30% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Emplifi Social Marketing Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    30
    Analytics
    23
    Social Media Management
    20
    Features
    14
    Customer Support
    13
    Cons
    Missing Features
    13
    Improvement Needed
    9
    Technical Issues
    9
    Feature Limitations
    8
    Learning Curve
    7
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Emplifi Social Marketing Cloud features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    Quality of Support
    Average: 8.9
    8.7
    Ease of Use
    Average: 8.8
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Emplifi
    HQ Location
    Columbus , US
    LinkedIn® Page
    www.linkedin.com
    641 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Emplifi’s Social Marketing Cloud allows brands to relate, communicate, build and adapt to the dynamic world of social media. Intuitive, all In One, friendly platform Teams quickly onboard and start w

Users
  • Community Manager
Industries
  • Marketing and Advertising
  • Food & Beverages
Market Segment
  • 41% Mid-Market
  • 30% Small-Business
Emplifi Social Marketing Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
30
Analytics
23
Social Media Management
20
Features
14
Customer Support
13
Cons
Missing Features
13
Improvement Needed
9
Technical Issues
9
Feature Limitations
8
Learning Curve
7
Emplifi Social Marketing Cloud features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.9
8.6
Quality of Support
Average: 8.9
8.7
Ease of Use
Average: 8.8
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Emplifi
HQ Location
Columbus , US
LinkedIn® Page
www.linkedin.com
641 employees on LinkedIn®
Read Emplifi Social Marketing Cloud Reviews
Sendible
By Sendible
(883)4.5 out of 5
4th Easiest To Use in Social Media Suites software
Save to My Lists
Entry Level Price:$29.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sendible is the leading social media management platform for agencies looking to manage social media more effectively for their clients. The Sendible platform brings all your social networks togethe

    Users
    • Owner
    • Founder
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 79% Small-Business
    • 16% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sendible Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    31
    Post Scheduling
    22
    Scheduling
    18
    Social Media Management
    18
    Helpful
    13
    Cons
    Limited Features
    9
    Missing Features
    9
    Scheduling Issues
    8
    Expensive
    5
    Lack of Features
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sendible features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.9
    8.9
    Quality of Support
    Average: 8.9
    8.9
    Ease of Use
    Average: 8.8
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sendible
    Year Founded
    2009
    HQ Location
    London
    Twitter
    @Sendible
    14,059 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    53 employees on LinkedIn®
    Phone
    +1 646-569-9029
Product Description
How are these determined?Information
This description is provided by the seller.

Sendible is the leading social media management platform for agencies looking to manage social media more effectively for their clients. The Sendible platform brings all your social networks togethe

Users
  • Owner
  • Founder
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 79% Small-Business
  • 16% Mid-Market
Sendible Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
31
Post Scheduling
22
Scheduling
18
Social Media Management
18
Helpful
13
Cons
Limited Features
9
Missing Features
9
Scheduling Issues
8
Expensive
5
Lack of Features
5
Sendible features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.9
8.9
Quality of Support
Average: 8.9
8.9
Ease of Use
Average: 8.8
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Sendible
Year Founded
2009
HQ Location
London
Twitter
@Sendible
14,059 Twitter followers
LinkedIn® Page
www.linkedin.com
53 employees on LinkedIn®
Phone
+1 646-569-9029
Read Sendible Reviews
Oktopost
By Oktopost
(141)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Oktopost's social media management, social listening, and employee advocacy solutions enable B2B organizations to amplify their brand on social media and measure the real impact of this channel on the

    Users
    • Social Media Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 52% Mid-Market
    • 24% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Oktopost Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Service
    2
    Ease of Use
    2
    Helpfulness
    2
    Centralized Management
    1
    Content Creation
    1
    Cons
    Contact Management
    1
    Content Management Issues
    1
    Improvement Needed
    1
    Missing Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Oktopost features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.9
    9.2
    Quality of Support
    Average: 8.9
    9.0
    Ease of Use
    Average: 8.8
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Oktopost
    Year Founded
    2013
    HQ Location
    Ramat Gan, Israel
    Twitter
    @Oktopost
    4,159 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    104 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Oktopost's social media management, social listening, and employee advocacy solutions enable B2B organizations to amplify their brand on social media and measure the real impact of this channel on the

Users
  • Social Media Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 52% Mid-Market
  • 24% Small-Business
Oktopost Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Service
2
Ease of Use
2
Helpfulness
2
Centralized Management
1
Content Creation
1
Cons
Contact Management
1
Content Management Issues
1
Improvement Needed
1
Missing Features
1
Oktopost features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.9
9.2
Quality of Support
Average: 8.9
9.0
Ease of Use
Average: 8.8
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Oktopost
Year Founded
2013
HQ Location
Ramat Gan, Israel
Twitter
@Oktopost
4,159 Twitter followers
LinkedIn® Page
www.linkedin.com
104 employees on LinkedIn®
Read Oktopost Reviews
Qualtrics CX for Contact Centers
By Qualtrics
(187)4.1 out of 5
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Qualtrics Frontline Care is the contact center experience management product that enables organizations to understand customers like never before with AI-powered automation and omnichannel analytics —

    Users
    • Corporate social media executive
    • Community Manager
    Industries
    • Telecommunications
    • Marketing and Advertising
    Market Segment
    • 51% Enterprise
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Qualtrics CX for Contact Centers Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Centralized Management
    1
    Data Collection
    1
    Ease of Use
    1
    Features
    1
    Feedback Management
    1
    Cons
    Improvement Needed
    1
    Limited Functionality
    1
    Mobile Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Qualtrics CX for Contact Centers features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.9
    8.4
    Quality of Support
    Average: 8.9
    8.1
    Ease of Use
    Average: 8.8
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Qualtrics
    Year Founded
    2002
    HQ Location
    Provo, UT
    Twitter
    @Qualtrics
    42,765 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,499 employees on LinkedIn®
    Ownership
    NASDAQ: XM
Product Description
How are these determined?Information
This description is provided by the seller.

Qualtrics Frontline Care is the contact center experience management product that enables organizations to understand customers like never before with AI-powered automation and omnichannel analytics —

Users
  • Corporate social media executive
  • Community Manager
Industries
  • Telecommunications
  • Marketing and Advertising
Market Segment
  • 51% Enterprise
  • 40% Mid-Market
Qualtrics CX for Contact Centers Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Centralized Management
1
Data Collection
1
Ease of Use
1
Features
1
Feedback Management
1
Cons
Improvement Needed
1
Limited Functionality
1
Mobile Issues
1
Qualtrics CX for Contact Centers features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.9
8.4
Quality of Support
Average: 8.9
8.1
Ease of Use
Average: 8.8
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Qualtrics
Year Founded
2002
HQ Location
Provo, UT
Twitter
@Qualtrics
42,765 Twitter followers
LinkedIn® Page
www.linkedin.com
5,499 employees on LinkedIn®
Ownership
NASDAQ: XM
Read Qualtrics CX for Contact Centers Reviews
Eclincher
By Eclincher
(440)4.6 out of 5
Save to My Lists
Entry Level Price:$65.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Eclincher is a comprehensive AI-powered Digital Marketing Platform designed to simplify digital marketing and social media management for businesses, agencies, and brands. It combines multiple essenti

    Users
    • Community Manager
    • CEO
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 78% Small-Business
    • 16% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Eclincher Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    22
    Customer Service
    20
    Social Media Management
    19
    Customer Support
    18
    Post Scheduling
    16
    Cons
    Bugs
    6
    Improvement Needed
    6
    Missing Features
    6
    Social Media Limitations
    5
    Image Issues
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Eclincher features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 8.9
    9.4
    Quality of Support
    Average: 8.9
    9.0
    Ease of Use
    Average: 8.8
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Eclincher
    Year Founded
    2012
    HQ Location
    Palo Alto, CA
    Twitter
    @eClincher
    11,181 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    39 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Eclincher is a comprehensive AI-powered Digital Marketing Platform designed to simplify digital marketing and social media management for businesses, agencies, and brands. It combines multiple essenti

Users
  • Community Manager
  • CEO
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 78% Small-Business
  • 16% Mid-Market
Eclincher Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
22
Customer Service
20
Social Media Management
19
Customer Support
18
Post Scheduling
16
Cons
Bugs
6
Improvement Needed
6
Missing Features
6
Social Media Limitations
5
Image Issues
4
Eclincher features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.9
9.4
Quality of Support
Average: 8.9
9.0
Ease of Use
Average: 8.8
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Eclincher
Year Founded
2012
HQ Location
Palo Alto, CA
Twitter
@eClincher
11,181 Twitter followers
LinkedIn® Page
www.linkedin.com
39 employees on LinkedIn®
Read Eclincher Reviews
NUVI
By Reputation
(134)4.2 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Nuvi is a social analytics and customer experience management platform built on a proprietary language engine which listens with industry-leading accuracy. Nuvi helps you listen, plan, publish, engage

    Users
    • Social Media Manager
    Industries
    • Marketing and Advertising
    • Public Relations and Communications
    Market Segment
    • 57% Small-Business
    • 34% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NUVI features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.9
    8.9
    Quality of Support
    Average: 8.9
    8.4
    Ease of Use
    Average: 8.8
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Reputation
    Year Founded
    2006
    HQ Location
    Redwood City, CA
    Twitter
    @Reputation_Com
    11,224 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    707 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Nuvi is a social analytics and customer experience management platform built on a proprietary language engine which listens with industry-leading accuracy. Nuvi helps you listen, plan, publish, engage

Users
  • Social Media Manager
Industries
  • Marketing and Advertising
  • Public Relations and Communications
Market Segment
  • 57% Small-Business
  • 34% Mid-Market
NUVI features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.9
8.9
Quality of Support
Average: 8.9
8.4
Ease of Use
Average: 8.8
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Reputation
Year Founded
2006
HQ Location
Redwood City, CA
Twitter
@Reputation_Com
11,224 Twitter followers
LinkedIn® Page
www.linkedin.com
707 employees on LinkedIn®
Read NUVI Reviews
Fanbooster
By Traject
(313)4.4 out of 5
Save to My Lists
Entry Level Price:$49 per month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fanbooster is part of the Traject suite of digital marketing tools built for agencies, enterprises, and in-house marketers. Featuring advanced scheduling, social monitoring, sophisticated analytics,

    Users
    • Marketing Manager
    • Social Media Manager
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 75% Small-Business
    • 18% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Fanbooster Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    1
    Ease of Use
    1
    Easy Integrations
    1
    Time-saving
    1
    Cons
    Improvement Needed
    1
    Lack of Features
    1
    Missing Features
    1
    Poor Design Quality
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Fanbooster features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    Quality of Support
    Average: 8.9
    8.6
    Ease of Use
    Average: 8.8
    9.9
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Traject
    Year Founded
    2020
    HQ Location
    Bellevue, Washington
    Twitter
    @traject
    LinkedIn® Page
    www.linkedin.com
    30 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fanbooster is part of the Traject suite of digital marketing tools built for agencies, enterprises, and in-house marketers. Featuring advanced scheduling, social monitoring, sophisticated analytics,

Users
  • Marketing Manager
  • Social Media Manager
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 75% Small-Business
  • 18% Mid-Market
Fanbooster Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
1
Ease of Use
1
Easy Integrations
1
Time-saving
1
Cons
Improvement Needed
1
Lack of Features
1
Missing Features
1
Poor Design Quality
1
Fanbooster features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
8.6
Quality of Support
Average: 8.9
8.6
Ease of Use
Average: 8.8
9.9
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Traject
Year Founded
2020
HQ Location
Bellevue, Washington
Twitter
@traject
LinkedIn® Page
www.linkedin.com
30 employees on LinkedIn®
Read Fanbooster Reviews
Commun.it
By Commun.it
(67)4.2 out of 5
Save to My Lists
Entry Level Price:$9.99 per month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Commun.it - Community Management for Twitter that Makes a Difference! Commun.it dramatically improve the way you build relationships and discover leads on Twitter! It helps you to build meaningful,

    Users
    • CEO
    Industries
    • Marketing and Advertising
    • Internet
    Market Segment
    • 85% Small-Business
    • 12% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Commun.it Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Analytics Focus
    1
    Multiple Accounts
    1
    Social Media Management
    1
    Statistics Reporting
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Commun.it features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.9
    8.0
    Quality of Support
    Average: 8.9
    8.1
    Ease of Use
    Average: 8.8
    7.2
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Commun.it
    Year Founded
    2011
    HQ Location
    Tel Aviv, Israel
    Twitter
    @commun_it
    391,355 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Commun.it - Community Management for Twitter that Makes a Difference! Commun.it dramatically improve the way you build relationships and discover leads on Twitter! It helps you to build meaningful,

Users
  • CEO
Industries
  • Marketing and Advertising
  • Internet
Market Segment
  • 85% Small-Business
  • 12% Mid-Market
Commun.it Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Analytics Focus
1
Multiple Accounts
1
Social Media Management
1
Statistics Reporting
1
Cons
This product has not yet received any negative sentiments.
Commun.it features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.9
8.0
Quality of Support
Average: 8.9
8.1
Ease of Use
Average: 8.8
7.2
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Commun.it
Year Founded
2011
HQ Location
Tel Aviv, Israel
Twitter
@commun_it
391,355 Twitter followers
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®
Read Commun.it Reviews
alerti
By alerti
(11)4.1 out of 5
Save to My Lists
Entry Level Price:$29 per month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Alerti is the perfect online reputation management tool for small and medium size businesses. It enables you to measure, protect and improve your online reputation. Create alerts on your name, you b

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 73% Small-Business
    • 55% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • alerti features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Quality of Support
    Average: 8.9
    8.9
    Ease of Use
    Average: 8.8
    3.3
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    alerti
    Year Founded
    2008
    HQ Location
    Paris, France
    Twitter
    @AlertiEN
    535 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Alerti is the perfect online reputation management tool for small and medium size businesses. It enables you to measure, protect and improve your online reputation. Create alerts on your name, you b

Users
No information available
Industries
No information available
Market Segment
  • 73% Small-Business
  • 55% Mid-Market
alerti features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 8.9
8.3
Quality of Support
Average: 8.9
8.9
Ease of Use
Average: 8.8
3.3
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
alerti
Year Founded
2008
HQ Location
Paris, France
Twitter
@AlertiEN
535 Twitter followers
LinkedIn® Page
www.linkedin.com
3 employees on LinkedIn®
Read alerti Reviews
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