Best Social Media Listening Tools - Page 5

Yukta Rustagi
YR
Researched and written by Yukta Rustagi

Social media listening tools provide functionality for listening, tracking, and gathering relevant content across social media. Social media listening products are used by social media, marketing, and communications teams to identify trends, track competitors, and understand customer sentiment. Researchers can also use the products to gain information on social trends or by media outlets to identify breaking news. Social media listening software allows marketers to personalize content to specific users or demographics, identify thought leaders or influencers, and respond to positive or negative mentions. Many social media listening products monitor posts in a variety of different languages and countries, allowing businesses to localize advertisements. These products are intended to provide demographic data, understand social media presence, identify negative mentions, engage users, and improve a brand’s reputation. Social media listening products often provide information that benefits social media analytics software. Monitoring functionality can also be found within social media management software as a feature or social media suites as either a feature or standalone product. Many media monitoring software products also monitor social media as well.

To qualify for inclusion in the Social Media Listening category, a product must:

Listen for specific mentions across social media
Identify trending topics or phrases
Detail customer sentiment
Organize customer information
Identify thought leaders and influencers

Best Social Media Listening Tools At A Glance

Best for Small Businesses:
Best for Mid-Market:
Best for Enterprise:
Highest User Satisfaction:
Best Free Software:
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Best for Enterprise:
Highest User Satisfaction:
Best Free Software:

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

No filters applied
248 Listings in Social Media Listening Tools Available
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Launchmetrics’ Performance Cloud is a collection of 10+ SaaS apps and services for marketing and communication professionals in Fashion, Luxury, and Beauty. Through our suite of products, customer

    Users
    No information available
    Industries
    • Apparel & Fashion
    • Luxury Goods & Jewelry
    Market Segment
    • 48% Small-Business
    • 35% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Launchmetrics Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    16
    Helpful
    15
    Customer Support
    11
    Client Service
    7
    Efficiency
    6
    Cons
    Complexity
    4
    Not Intuitive
    4
    Clip Issues
    3
    Improvement Needed
    3
    Media Monitoring
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Launchmetrics features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    8.7
    Social Measurement
    Average: 8.6
    8.9
    Social Reporting
    Average: 8.6
    9.3
    Brand Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2002
    HQ Location
    New York, US
    Twitter
    @launchmetrics
    15,227 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    311 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Launchmetrics’ Performance Cloud is a collection of 10+ SaaS apps and services for marketing and communication professionals in Fashion, Luxury, and Beauty. Through our suite of products, customer

Users
No information available
Industries
  • Apparel & Fashion
  • Luxury Goods & Jewelry
Market Segment
  • 48% Small-Business
  • 35% Mid-Market
Launchmetrics Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
16
Helpful
15
Customer Support
11
Client Service
7
Efficiency
6
Cons
Complexity
4
Not Intuitive
4
Clip Issues
3
Improvement Needed
3
Media Monitoring
3
Launchmetrics features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
8.7
Social Measurement
Average: 8.6
8.9
Social Reporting
Average: 8.6
9.3
Brand Monitoring
Average: 8.7
Seller Details
Year Founded
2002
HQ Location
New York, US
Twitter
@launchmetrics
15,227 Twitter followers
LinkedIn® Page
www.linkedin.com
311 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Keyhole helps marketers measure, improve and report on the impact they're making on social media. Keyhole’s social listening, influencer tracking and social media analytics products help marketers i

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Entertainment
    Market Segment
    • 59% Small-Business
    • 20% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Keyhole Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Analytics
    2
    Detailed Information
    2
    Ease of Use
    2
    Metrics Tracking
    2
    Campaign Management
    1
    Cons
    Complexity
    1
    Data Inaccuracy
    1
    Expensive
    1
    Inaccuracy
    1
    Learning Curve
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Keyhole features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Social Measurement
    Average: 8.6
    8.2
    Social Reporting
    Average: 8.6
    9.2
    Brand Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Keyhole
    HQ Location
    Toronto, Canada
    Twitter
    @keyholeco
    5,382 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    15 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Keyhole helps marketers measure, improve and report on the impact they're making on social media. Keyhole’s social listening, influencer tracking and social media analytics products help marketers i

Users
No information available
Industries
  • Marketing and Advertising
  • Entertainment
Market Segment
  • 59% Small-Business
  • 20% Enterprise
Keyhole Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Analytics
2
Detailed Information
2
Ease of Use
2
Metrics Tracking
2
Campaign Management
1
Cons
Complexity
1
Data Inaccuracy
1
Expensive
1
Inaccuracy
1
Learning Curve
1
Keyhole features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.9
8.3
Social Measurement
Average: 8.6
8.2
Social Reporting
Average: 8.6
9.2
Brand Monitoring
Average: 8.7
Seller Details
Seller
Keyhole
HQ Location
Toronto, Canada
Twitter
@keyholeco
5,382 Twitter followers
LinkedIn® Page
www.linkedin.com
15 employees on LinkedIn®

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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Locobuzz is an award winning social media analytics and engagement platform, which can be effectively deployed to listen and respond to online buzz created by the brand and assess effectiveness of a g

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Financial Services
    Market Segment
    • 42% Small-Business
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Locobuzz Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    34
    Helpful
    25
    Features
    22
    Centralized Management
    13
    Customer Support
    12
    Cons
    Slow Loading
    19
    Slow Performance
    19
    Poor Response System
    13
    Ticketing Issues
    13
    Performance Issues
    12
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Locobuzz features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.9
    8.0
    Social Measurement
    Average: 8.6
    8.0
    Social Reporting
    Average: 8.6
    8.1
    Brand Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2015
    HQ Location
    Mumbai, IN
    Twitter
    @Locobuzz_India
    68 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    296 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Locobuzz is an award winning social media analytics and engagement platform, which can be effectively deployed to listen and respond to online buzz created by the brand and assess effectiveness of a g

Users
No information available
Industries
  • Marketing and Advertising
  • Financial Services
Market Segment
  • 42% Small-Business
  • 36% Mid-Market
Locobuzz Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
34
Helpful
25
Features
22
Centralized Management
13
Customer Support
12
Cons
Slow Loading
19
Slow Performance
19
Poor Response System
13
Ticketing Issues
13
Performance Issues
12
Locobuzz features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.9
8.0
Social Measurement
Average: 8.6
8.0
Social Reporting
Average: 8.6
8.1
Brand Monitoring
Average: 8.7
Seller Details
Year Founded
2015
HQ Location
Mumbai, IN
Twitter
@Locobuzz_India
68 Twitter followers
LinkedIn® Page
www.linkedin.com
296 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    FollowersAnalysis is a Twitter analytics tool which fetches tweets, followers and following data of any public Twitter account, analyse that data and provide very intuitive analytics.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Enterprise
    • 38% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • FollowersAnalysis Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    8
    Analytics
    3
    Reporting
    3
    User Interface
    3
    Efficiency
    2
    Cons
    Inadequate Metrics
    2
    Limited Social Media Integration
    2
    Data Inaccuracy
    1
    Limited Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • FollowersAnalysis features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.9
    9.0
    Social Measurement
    Average: 8.6
    9.6
    Social Reporting
    Average: 8.6
    9.1
    Brand Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2019
    HQ Location
    Noida, UP
    Twitter
    @bytesview
    644 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    39 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

FollowersAnalysis is a Twitter analytics tool which fetches tweets, followers and following data of any public Twitter account, analyse that data and provide very intuitive analytics.

Users
No information available
Industries
No information available
Market Segment
  • 50% Enterprise
  • 38% Small-Business
FollowersAnalysis Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
8
Analytics
3
Reporting
3
User Interface
3
Efficiency
2
Cons
Inadequate Metrics
2
Limited Social Media Integration
2
Data Inaccuracy
1
Limited Features
1
FollowersAnalysis features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.9
9.0
Social Measurement
Average: 8.6
9.6
Social Reporting
Average: 8.6
9.1
Brand Monitoring
Average: 8.7
Seller Details
Year Founded
2019
HQ Location
Noida, UP
Twitter
@bytesview
644 Twitter followers
LinkedIn® Page
www.linkedin.com
39 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Konnect Insights is an omnichannel customer experience management platform that helps brands leverage the 4 Pillars of Omni-channel CXM by enabling them to listen to the conversations from all channel

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 53% Mid-Market
    • 35% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Konnect Insights Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Feedback Management
    1
    Cons
    Learning Curve
    1
    Not Intuitive
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Konnect Insights features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.9
    8.2
    Social Measurement
    Average: 8.6
    8.0
    Social Reporting
    Average: 8.6
    7.8
    Brand Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    Mumbai, IN
    Twitter
    @konnectinsights
    2,003 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    118 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Konnect Insights is an omnichannel customer experience management platform that helps brands leverage the 4 Pillars of Omni-channel CXM by enabling them to listen to the conversations from all channel

Users
No information available
Industries
No information available
Market Segment
  • 53% Mid-Market
  • 35% Small-Business
Konnect Insights Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Feedback Management
1
Cons
Learning Curve
1
Not Intuitive
1
Konnect Insights features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.9
8.2
Social Measurement
Average: 8.6
8.0
Social Reporting
Average: 8.6
7.8
Brand Monitoring
Average: 8.7
Seller Details
HQ Location
Mumbai, IN
Twitter
@konnectinsights
2,003 Twitter followers
LinkedIn® Page
www.linkedin.com
118 employees on LinkedIn®
Entry Level Price:$49 per month
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Drive your marketing campaigns on social networks and on your website, generating leads. Monitor your social networks and perform Social Listening, Brand Monitoring, and real-time content curation. -

    Users
    No information available
    Industries
    • Marketing and Advertising
    Market Segment
    • 67% Small-Business
    • 33% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Cool Tabs features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Social Measurement
    Average: 8.6
    6.7
    Social Reporting
    Average: 8.6
    8.3
    Brand Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Cool Tabs
    Year Founded
    2011
    HQ Location
    Madrid, ES
    Twitter
    @cooltabsapp
    2,556 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Drive your marketing campaigns on social networks and on your website, generating leads. Monitor your social networks and perform Social Listening, Brand Monitoring, and real-time content curation. -

Users
No information available
Industries
  • Marketing and Advertising
Market Segment
  • 67% Small-Business
  • 33% Mid-Market
Cool Tabs features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
8.3
Social Measurement
Average: 8.6
6.7
Social Reporting
Average: 8.6
8.3
Brand Monitoring
Average: 8.7
Seller Details
Seller
Cool Tabs
Year Founded
2011
HQ Location
Madrid, ES
Twitter
@cooltabsapp
2,556 Twitter followers
LinkedIn® Page
www.linkedin.com
5 employees on LinkedIn®
By Orlo
(33)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Orlo is obsessed with one thing… “Building stronger and more resilient communities”. Trust is the foundation of any successful community with 42% of the UK population distrusting their local governmen

    Users
    No information available
    Industries
    • Government Administration
    Market Segment
    • 55% Enterprise
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Orlo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    Automation
    1
    Centralized Management
    1
    Customer Service
    1
    Customer Support
    1
    Cons
    Feature Issues
    1
    Inadequate Support
    1
    Learning Curve
    1
    Limitations
    1
    Limited Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Orlo features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.9
    8.1
    Social Measurement
    Average: 8.6
    8.3
    Social Reporting
    Average: 8.6
    8.3
    Brand Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Orlo
    Company Website
    Year Founded
    2013
    HQ Location
    Birmingham, Midlands
    Twitter
    @HelloOrlo
    7,310 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    59 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Orlo is obsessed with one thing… “Building stronger and more resilient communities”. Trust is the foundation of any successful community with 42% of the UK population distrusting their local governmen

Users
No information available
Industries
  • Government Administration
Market Segment
  • 55% Enterprise
  • 30% Mid-Market
Orlo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Automation
1
Centralized Management
1
Customer Service
1
Customer Support
1
Cons
Feature Issues
1
Inadequate Support
1
Learning Curve
1
Limitations
1
Limited Features
1
Orlo features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.9
8.1
Social Measurement
Average: 8.6
8.3
Social Reporting
Average: 8.6
8.3
Brand Monitoring
Average: 8.7
Seller Details
Seller
Orlo
Company Website
Year Founded
2013
HQ Location
Birmingham, Midlands
Twitter
@HelloOrlo
7,310 Twitter followers
LinkedIn® Page
www.linkedin.com
59 employees on LinkedIn®
(17)4.2 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Trufan helps streamline growth, influencer marketing and digital strategy

    Users
    No information available
    Industries
    • Marketing and Advertising
    Market Segment
    • 41% Mid-Market
    • 35% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Trufan Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Analytics
    6
    Ease of Use
    6
    User Interface
    4
    Easy Integrations
    3
    Social Media Management
    3
    Cons
    Learning Curve
    2
    Navigation Difficulty
    2
    Improvement Needed
    1
    Limited Social Media Integration
    1
    Mentions Management
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Trufan features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.9
    8.1
    Social Measurement
    Average: 8.6
    8.3
    Social Reporting
    Average: 8.6
    9.2
    Brand Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Trufan
    Year Founded
    2018
    HQ Location
    Toronto, Ontario
    Twitter
    @surfforbrands
    656 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    19 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Trufan helps streamline growth, influencer marketing and digital strategy

Users
No information available
Industries
  • Marketing and Advertising
Market Segment
  • 41% Mid-Market
  • 35% Small-Business
Trufan Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Analytics
6
Ease of Use
6
User Interface
4
Easy Integrations
3
Social Media Management
3
Cons
Learning Curve
2
Navigation Difficulty
2
Improvement Needed
1
Limited Social Media Integration
1
Mentions Management
1
Trufan features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
8.1
Social Measurement
Average: 8.6
8.3
Social Reporting
Average: 8.6
9.2
Brand Monitoring
Average: 8.7
Seller Details
Seller
Trufan
Year Founded
2018
HQ Location
Toronto, Ontario
Twitter
@surfforbrands
656 Twitter followers
LinkedIn® Page
www.linkedin.com
19 employees on LinkedIn®
Entry Level Price:$9.99 per month
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Commun.it - Community Management for Twitter that Makes a Difference! Commun.it dramatically improve the way you build relationships and discover leads on Twitter! It helps you to build meaningful,

    Users
    • CEO
    Industries
    • Marketing and Advertising
    • Internet
    Market Segment
    • 85% Small-Business
    • 12% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Commun.it Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Analytics Focus
    1
    Multiple Accounts
    1
    Social Media Management
    1
    Statistics Reporting
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Commun.it features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.9
    8.1
    Social Measurement
    Average: 8.6
    8.3
    Social Reporting
    Average: 8.6
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Commun.it
    Year Founded
    2011
    HQ Location
    Tel Aviv, Israel
    Twitter
    @commun_it
    391,247 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Commun.it - Community Management for Twitter that Makes a Difference! Commun.it dramatically improve the way you build relationships and discover leads on Twitter! It helps you to build meaningful,

Users
  • CEO
Industries
  • Marketing and Advertising
  • Internet
Market Segment
  • 85% Small-Business
  • 12% Mid-Market
Commun.it Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Analytics Focus
1
Multiple Accounts
1
Social Media Management
1
Statistics Reporting
1
Cons
This product has not yet received any negative sentiments.
Commun.it features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.9
8.1
Social Measurement
Average: 8.6
8.3
Social Reporting
Average: 8.6
0.0
No information available
Seller Details
Seller
Commun.it
Year Founded
2011
HQ Location
Tel Aviv, Israel
Twitter
@commun_it
391,247 Twitter followers
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Radarr is an award-winning social & digital data analytics and big data platform company that specializes in social listening, research, and digital monitoring using AI and machine learning techno

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Financial Services
    Market Segment
    • 35% Small-Business
    • 35% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Radarr Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    1
    Data Accuracy
    1
    Helpful
    1
    Cons
    Accuracy Issues
    1
    Data Inaccuracy
    1
    Difficult Reporting
    1
    Inaccuracy
    1
    Inaccurate Data
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Radarr features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Social Measurement
    Average: 8.6
    9.2
    Social Reporting
    Average: 8.6
    9.2
    Brand Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Genesys
    Year Founded
    1990
    HQ Location
    Menlo Park, CA
    Twitter
    @Genesys
    32,717 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,113 employees on LinkedIn®
    Phone
    +1 650 466 - 1100
Product Description
How are these determined?Information
This description is provided by the seller.

Radarr is an award-winning social & digital data analytics and big data platform company that specializes in social listening, research, and digital monitoring using AI and machine learning techno

Users
No information available
Industries
  • Marketing and Advertising
  • Financial Services
Market Segment
  • 35% Small-Business
  • 35% Mid-Market
Radarr Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
1
Data Accuracy
1
Helpful
1
Cons
Accuracy Issues
1
Data Inaccuracy
1
Difficult Reporting
1
Inaccuracy
1
Inaccurate Data
1
Radarr features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
8.8
Social Measurement
Average: 8.6
9.2
Social Reporting
Average: 8.6
9.2
Brand Monitoring
Average: 8.7
Seller Details
Seller
Genesys
Year Founded
1990
HQ Location
Menlo Park, CA
Twitter
@Genesys
32,717 Twitter followers
LinkedIn® Page
www.linkedin.com
8,113 employees on LinkedIn®
Phone
+1 650 466 - 1100
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Khoros’ industry leading social media management makes it easy for brands to engage with their fans, followers and customers across all the major social channels. The solution delivers listening, publ

    Users
    • Social Media Manager
    Industries
    • Marketing and Advertising
    • Retail
    Market Segment
    • 47% Enterprise
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Khoros Social Media Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Engagement
    2
    Ease of Use
    2
    Helpful
    2
    Social Media Integration
    2
    Social Media Management
    2
    Cons
    AI Limitations
    1
    Improvement Needed
    1
    Inconsistent Outputs
    1
    Instagram Limitations
    1
    Lagging Performance
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Khoros Social Media Management features and usability ratings that predict user satisfaction
    7.6
    Has the product been a good partner in doing business?
    Average: 8.9
    7.8
    Social Measurement
    Average: 8.6
    7.9
    Social Reporting
    Average: 8.6
    7.6
    Brand Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Khoros
    Year Founded
    2019
    HQ Location
    Austin, TX
    Twitter
    @LithiumTech
    17,822 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,221 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Khoros’ industry leading social media management makes it easy for brands to engage with their fans, followers and customers across all the major social channels. The solution delivers listening, publ

Users
  • Social Media Manager
Industries
  • Marketing and Advertising
  • Retail
Market Segment
  • 47% Enterprise
  • 30% Mid-Market
Khoros Social Media Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Engagement
2
Ease of Use
2
Helpful
2
Social Media Integration
2
Social Media Management
2
Cons
AI Limitations
1
Improvement Needed
1
Inconsistent Outputs
1
Instagram Limitations
1
Lagging Performance
1
Khoros Social Media Management features and usability ratings that predict user satisfaction
7.6
Has the product been a good partner in doing business?
Average: 8.9
7.8
Social Measurement
Average: 8.6
7.9
Social Reporting
Average: 8.6
7.6
Brand Monitoring
Average: 8.7
Seller Details
Seller
Khoros
Year Founded
2019
HQ Location
Austin, TX
Twitter
@LithiumTech
17,822 Twitter followers
LinkedIn® Page
www.linkedin.com
1,221 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zignal's real-time intelligence technology helps the world's largest organizations protect their people, places, and position.

    Users
    No information available
    Industries
    • Public Relations and Communications
    Market Segment
    • 40% Enterprise
    • 30% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Zignal Labs features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.9
    7.5
    Social Measurement
    Average: 8.6
    8.1
    Social Reporting
    Average: 8.6
    8.3
    Brand Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2011
    HQ Location
    San Francisco, California
    Twitter
    @ZignalLabs
    3,428 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    72 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zignal's real-time intelligence technology helps the world's largest organizations protect their people, places, and position.

Users
No information available
Industries
  • Public Relations and Communications
Market Segment
  • 40% Enterprise
  • 30% Mid-Market
Zignal Labs features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.9
7.5
Social Measurement
Average: 8.6
8.1
Social Reporting
Average: 8.6
8.3
Brand Monitoring
Average: 8.7
Seller Details
Year Founded
2011
HQ Location
San Francisco, California
Twitter
@ZignalLabs
3,428 Twitter followers
LinkedIn® Page
www.linkedin.com
72 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Users
    No information available
    Industries
    • Marketing and Advertising
    Market Segment
    • 86% Small-Business
    • 14% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Monitera Engage Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Analytics
    2
    Reporting
    2
    Social Listening
    1
    Social Media Management
    1
    Cons
    Limited Social Media Integration
    1
    Platform Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Monitera Engage features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    9.3
    Social Measurement
    Average: 8.6
    9.3
    Social Reporting
    Average: 8.6
    8.8
    Brand Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Monitera
    Year Founded
    2009
    HQ Location
    Istanbul, Turkey
    Twitter
    @monitera
    767 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12 employees on LinkedIn®
Users
No information available
Industries
  • Marketing and Advertising
Market Segment
  • 86% Small-Business
  • 14% Mid-Market
Monitera Engage Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Analytics
2
Reporting
2
Social Listening
1
Social Media Management
1
Cons
Limited Social Media Integration
1
Platform Issues
1
Monitera Engage features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
9.3
Social Measurement
Average: 8.6
9.3
Social Reporting
Average: 8.6
8.8
Brand Monitoring
Average: 8.7
Seller Details
Seller
Monitera
Year Founded
2009
HQ Location
Istanbul, Turkey
Twitter
@monitera
767 Twitter followers
LinkedIn® Page
www.linkedin.com
12 employees on LinkedIn®
Entry Level Price:$99 per month
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    80% of shares are made through copy-paste, messaging apps, and email. GetSocial solves this by offering a unique blend of social widgets for 30+ networks to increase your organic social traffic, detai

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 59% Small-Business
    • 35% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • GetSocial features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.9
    9.1
    Social Measurement
    Average: 8.6
    8.9
    Social Reporting
    Average: 8.6
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    GetSocial
    Year Founded
    2013
    HQ Location
    Lisbon, Portugal
    Twitter
    @getsocial_io
    9,210 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

80% of shares are made through copy-paste, messaging apps, and email. GetSocial solves this by offering a unique blend of social widgets for 30+ networks to increase your organic social traffic, detai

Users
No information available
Industries
No information available
Market Segment
  • 59% Small-Business
  • 35% Mid-Market
GetSocial features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.9
9.1
Social Measurement
Average: 8.6
8.9
Social Reporting
Average: 8.6
0.0
No information available
Seller Details
Seller
GetSocial
Year Founded
2013
HQ Location
Lisbon, Portugal
Twitter
@getsocial_io
9,210 Twitter followers
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SociAlert is hashtag analytics and reporting tool for twitter. Provides sharable reports for brand keywords and hashtags.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 62% Small-Business
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Socialert Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Analytics
    5
    Helpful
    3
    Social Media Management
    3
    Reporting
    2
    Trend Analysis
    2
    Cons
    Mentions Management
    2
    Expensive
    1
    Limited Social Media Integration
    1
    Navigation Difficulty
    1
    Not Intuitive
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Socialert features and usability ratings that predict user satisfaction
    7.5
    Has the product been a good partner in doing business?
    Average: 8.9
    5.8
    Social Measurement
    Average: 8.6
    8.3
    Social Reporting
    Average: 8.6
    6.7
    Brand Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Socialert
    Year Founded
    2014
    HQ Location
    Jaipur, IN
    Twitter
    @socialertdotnet
    1,551 Twitter followers
    LinkedIn® Page
    www.linkedin.com
Product Description
How are these determined?Information
This description is provided by the seller.

SociAlert is hashtag analytics and reporting tool for twitter. Provides sharable reports for brand keywords and hashtags.

Users
No information available
Industries
No information available
Market Segment
  • 62% Small-Business
  • 38% Mid-Market
Socialert Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Analytics
5
Helpful
3
Social Media Management
3
Reporting
2
Trend Analysis
2
Cons
Mentions Management
2
Expensive
1
Limited Social Media Integration
1
Navigation Difficulty
1
Not Intuitive
1
Socialert features and usability ratings that predict user satisfaction
7.5
Has the product been a good partner in doing business?
Average: 8.9
5.8
Social Measurement
Average: 8.6
8.3
Social Reporting
Average: 8.6
6.7
Brand Monitoring
Average: 8.7
Seller Details
Seller
Socialert
Year Founded
2014
HQ Location
Jaipur, IN
Twitter
@socialertdotnet
1,551 Twitter followers
LinkedIn® Page
www.linkedin.com