Shipping insurance software helps businesses minimize profit losses associated with misplaced, damaged, or stolen goods by offsetting some of the costs to consumers and companies who purchase insurance on their orders. However, this software ultimately aims to increase profit by having the total number of customers buying shipping insurance greatly outweigh the number who actually need to use it. End users of this software differ across various shipping insurance platforms. Some are geared toward customers seeking to rectify problems with their e-commerce orders, while others are for supply chain managers insuring their cargo if any issues arise en route.
All shipping insurance software vendors offer native modules for filing and tracking claims and provide dashboards and analytics tools that report on shipping and claim fulfillment performance. This type of software also incorporates shipment tracking and risk management around cargo or e-commerce orders natively or through integrations with tools such as warehouse management software, transportation management systems (TMS), or supply chain visibility software.
To qualify for inclusion in the Shipping Insurance category, a product must:
Provide portals for filing claims if a product is lost, damaged, or stolen
Allow claimants to track the status of their claims and connect with customer service professionals
Include dashboards, analytics tools, or both for reporting on performance related to shipping and claim handling
Integrate with software such as TMS or supply chain visibility to track packages and identify at-risk shipments