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The Top 20 Easiest To Use Shared Inbox Software

See the top Shared Inbox Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Missive

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.1

Ease of Use

Average: 9.2

8.8

Meets Requirements

Average: 9.0

9.2

Customer Segment Breakdown

Small Business

93%

Mid Market

Enterprise

Hiver

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.2

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.0

9.1

Customer Segment Breakdown

Small Business

68%

Mid Market

27%

Enterprise

Front

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.0

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.0

9.2

Customer Segment Breakdown

Small Business

49%

Mid Market

42%

Enterprise

Podium

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.3

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.0

9.0

Customer Segment Breakdown

Small Business

59%

Mid Market

36%

Enterprise

Freshdesk

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.9

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.0

8.8

Customer Segment Breakdown

Small Business

49%

Mid Market

40%

Enterprise

11%

Intercom

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.0

Ease of Use

Average: 9.2

8.9

Meets Requirements

Average: 9.0

8.9

Customer Segment Breakdown

Small Business

59%

Mid Market

37%

Enterprise

Zendesk Support Suite

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.4

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.0

8.9

Customer Segment Breakdown

Small Business

41%

Mid Market

45%

Enterprise

13%

Whippy

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.9

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.0

9.5

Customer Segment Breakdown

Small Business

72%

Mid Market

25%

Enterprise

Enchant

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

10.0

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.0

9.6

Customer Segment Breakdown

Small Business

87%

Mid Market

11%

Enterprise

#10

GrooveHQ

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.1

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.0

8.9

Customer Segment Breakdown

Small Business

77%

Mid Market

22%

Enterprise

#11

Help Scout

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.9

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.0

9.1

Customer Segment Breakdown

Small Business

61%

Mid Market

34%

Enterprise

#12

Spark for Teams

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.7

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.0

9.8

Customer Segment Breakdown

Small Business

92%

Mid Market

#13

HubSpot Service Hub

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.5

Ease of Use

Average: 9.2

8.4

Meets Requirements

Average: 9.0

8.5

Customer Segment Breakdown

Small Business

63%

Mid Market

34%

Enterprise

#14

Brevo Marketing Platform

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.1

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.0

9.4

Customer Segment Breakdown

Small Business

84%

Mid Market

12%

Enterprise

#15

Emailgistics

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.4

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.0

9.3

Customer Segment Breakdown

Small Business

36%

Mid Market

64%

#16

intheloop.io

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.9

Ease of Use

Average: 9.2

9.9

Meets Requirements

Average: 9.0

8.5

Customer Segment Breakdown

Small Business

89%

Mid Market

11%

#17

Mojo Helpdesk

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.5

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.0

8.8

Customer Segment Breakdown

Small Business

30%

Mid Market

55%

Enterprise

15%

#18

Drag

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.3

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.0

8.9

Customer Segment Breakdown

Small Business

86%

Mid Market

11%

Enterprise

#19

Keeping

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.2

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.0

8.6

Customer Segment Breakdown

Small Business

83%

Mid Market

17%

#20

Helpwise

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.2

Ease of Use

Average: 9.2

8.9

Meets Requirements

Average: 9.0

8.5

Customer Segment Breakdown

Small Business

89%

Mid Market

11%