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The Top 20 Easiest To Use Remote Support Software

See the top Remote Support Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

AirDroid Business

9.7

Overall Usability Score

9.7

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.8

Ease of Use

Average: 9.3

9.8

Meets Requirements

Average: 9.2

9.8

Customer Segment Breakdown

Small Business

50%

Mid Market

50%

Enterprise

Action1

9.6

Overall Usability Score

9.6

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.5

Ease of Use

Average: 9.3

9.6

Meets Requirements

Average: 9.2

9.5

Customer Segment Breakdown

Small Business

42%

Mid Market

56%

Enterprise

NinjaOne

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.3

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

47%

Mid Market

49%

Enterprise

BeyondTrust Remote Support

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.4

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

15%

Mid Market

35%

Enterprise

50%

Zoho Assist

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.0

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

73%

Mid Market

21%

Enterprise

Atera

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.1

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

60%

Mid Market

36%

Enterprise

Syncro

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.9

Ease of Use

Average: 9.3

8.9

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

90%

Mid Market

Enterprise

Datto RMM

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.9

Ease of Use

Average: 9.3

8.9

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

62%

Mid Market

34%

Enterprise

Splashtop Remote Access

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.8

Ease of Use

Average: 9.3

9.8

Meets Requirements

Average: 9.2

9.8

Customer Segment Breakdown

Small Business

89%

Mid Market

10%

Enterprise

#10

JumpCloud

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.2

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

38%

Mid Market

52%

Enterprise

11%

#11

TeamViewer

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.8

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

42%

Mid Market

36%

Enterprise

22%

#12

EV Reach

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.0

Ease of Use

Average: 9.3

8.8

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

Mid Market

59%

Enterprise

32%

#13

ISL Online

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.9

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.2

8.6

Customer Segment Breakdown

Small Business

50%

Mid Market

25%

Enterprise

25%

#14

AnyDesk

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.7

Ease of Use

Average: 9.3

9.7

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

41%

Mid Market

42%

Enterprise

18%

#15

Pulseway

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.6

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

54%

Mid Market

40%

Enterprise

#16

Splashtop Remote Support

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.5

Ease of Use

Average: 9.3

9.5

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

64%

Mid Market

32%

Enterprise

#17

Getscreen.me

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.6

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

91%

Mid Market

Enterprise

#18

ScreenConnect

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.3

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.2

9.6

Customer Segment Breakdown

Small Business

67%

Mid Market

30%

Enterprise

#19

SureMDM by 42Gears

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.4

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

24%

Mid Market

49%

Enterprise

27%

#20

Kaseya VSA

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.3

Ease of Use

Average: 9.3

7.9

Meets Requirements

Average: 9.2

8.7

Customer Segment Breakdown

Small Business

52%

Mid Market

41%

Enterprise