Best Product Analytics Software
Product analytics software provides companies visibility into user behavior by tracking and analyzing their interactions with a product. The goal is to understand the customer and how they engage with the product by monitoring visits, digital interactions, and events. Companies can leverage these insights to optimize their product, increase engagement, and reduce customer churn. Ultimately, through dashboards and reports, product analytics tools identify what works with the product and what doesn’t—helping teams improve the overall user experience.
Product managers, developers, and designers commonly use product analytics software to establish data-driven decision-making when creating and optimizing product developments and roadmaps. These teams rely on identifying drop-off or struggle points to prevent high customer churn rates and poor product experiences. Many product analytics software is also equipped with heatmap tools, session replay software, digital analytics software, and user research software for comprehensive feedback on the customer and product.
To qualify for inclusion in the Product Analytics category, a product must:
Best Product Analytics Software At A Glance
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Why do 25 of the Fortune 100 and 45,000 products (including the G2 team) use Amplitude? Amplitude is the Digital Analytics Platform used by the most valuable brands and disruptive teams to understan
- Product Manager
- Software Engineer
- Computer Software
- Information Technology and Services
- 47% Mid-Market
- 32% Small-Business
20,818 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
LogRocket combines session replay, product analytics, and error tracking – empowering software teams to create the ideal product experience.
- Software Engineer
- CTO
- Computer Software
- Information Technology and Services
- 63% Small-Business
- 28% Mid-Market
15,209 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Pendo helps you deliver better software experiences for happier and more productive users and employees. Pendo helps product teams ask and answer questions like: What features are customers or employe
- Product Manager
- Customer Success Manager
- Computer Software
- Information Technology and Services
- 63% Mid-Market
- 19% Enterprise
20,400 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Glassbox is the premier provider of AI-fueled customer intelligence solutions, working with the world’s smartest digital brands to revolutionize the way companies engage and connect with their custome
- Digital Analyst
- Product Manager
- Financial Services
- Insurance
- 77% Enterprise
- 17% Mid-Market
1,879 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Fullstory is a behavioral data platform that surfaces the sentiment buried between clicks, revealing the untold story behind consumer behaviors. From building better fraud detection and forecasting to
- Product Manager
- Software Engineer
- Computer Software
- Information Technology and Services
- 51% Mid-Market
- 30% Small-Business
4,911 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Userpilot is an all-in-one platform for Product, UX, and Marketing teams. It combines Product Analytics, Session Replay, In-app Engagement and In-app Surveys to help you increase product adoption.
- Product Manager
- Customer Success Manager
- Computer Software
- Information Technology and Services
- 56% Mid-Market
- 40% Small-Business
782 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
PostHog is the open-source, all-in-one platform that helps engineers build better products. We enable software teams to capture events, perform analytics, record user sessions, conduct experiments a
- Software Engineer
- CTO
- Computer Software
- Information Technology and Services
- 78% Small-Business
- 20% Mid-Market
13,031 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Mixpanel is revolutionizing the way companies understand and leverage product analytics to drive tangible business outcomes. Mixpanel is more than just an analytics tool for 9,000+ companies; it's a s
- Product Manager
- Software Engineer
- Computer Software
- Information Technology and Services
- 54% Small-Business
- 36% Mid-Market
22,797 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
AppMetrica is an affordable and reliable (yes, it is possible) all-in-one mobile app analytics tool that provides a comprehensive analysis of your mobile app user behavior, in-app revenue, mobile acqu
- Computer Games
- Information Technology and Services
- 60% Small-Business
- 33% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Whatfix is advancing the "userization" of application technology, by empowering companies to maximize the ROI of digital investments across the application lifecycle. Powered by GenAI, Whatfix’s produ
- Product Manager
- Computer Software
- Information Technology and Services
- 41% Enterprise
- 38% Mid-Market
3,085 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
The all-in-one experience intelligence platform: for businesses that need strong customer understanding quickly. Contentsquare provides actionable insights to easily prioritize decisions and continuou
- Web Analyst
- Digital Analyst
- Retail
- Apparel & Fashion
- 49% Enterprise
- 29% Mid-Market
6,715 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Heap is the only digital insights platform that gives you complete understanding of your customers’ digital journeys, so you can quickly improve conversion, retention, and customer delight. - Improve
- Product Manager
- Software Engineer
- Computer Software
- Information Technology and Services
- 54% Mid-Market
- 35% Small-Business
5,873 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Statsig is a complete platform for product growth, with 4 major products: experimentation, feature flagging, product analytics, and session session replays. All of Statsig's products are powered b
- Software Engineer
- Data Scientist
- Computer Software
- Information Technology and Services
- 45% Mid-Market
- 31% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Digital leaders rely on feedback as the lifeblood of their experience program. But what happens when customers leave confusing, inactionable feedback? Or when customers don’t leave feedback at all?
- Insurance
- Telecommunications
- 50% Enterprise
- 35% Mid-Market
12,507 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Lucky Orange can help you understand why your website is getting traffic that doesn’t convert into sales or leads. Our conversion rate optimization tools have been trusted by more than half a million
- Owner
- CEO
- Retail
- Marketing and Advertising
- 85% Small-Business
- 13% Mid-Market
10,867 Twitter followers
Learn More About Product Analytics Software
What is Product Analytics Software?
For today’s tech companies, product development is a continuous process. This entails a perpetual cycle of testing and improving, based on not only technical performance, but on user behaviors and insights. In addition to soliciting feedback from your business audience, you can gain a deeper understanding of the user experience by monitoring product usage from all angles. If you offer a digital application of any type, the solutions in this category can help you uncover key metrics surrounding how your customers interact and respond to it.
User engagement speaks volumes about your app, from its capabilities to its layout and beyond. The biggest mistake a developer can make is thinking they can steer the customer experience to its intended results without carefully measuring user response—and admitting mistakes or oversights—along the way. Each user is different, and it is impossible to create a platform that is advantageous to everyone. But the more user experience data you collect, the better you can identify and prioritize your improvements for the maximum response. With the right analytics solution, you will know how to optimize your platform for the current portfolio of customers as well as your future customers.
Key Benefits of Product Analytics Software
- Monitor product sessions for each user, from login to completion
- Track the user’s experience with different features, events, and other performance aspects
- Gather data about your most valuable users, from their demographics to key moments in their journey
- Determine the most logical areas of improvement in relation to customer success and overall efficacy of your platform
Why Use Product Analytics Software?
If your business has a unique, customer-facing digital platform, the products in this category could greatly benefit your organization. Routine analysis of user sessions can pave the way for critical updates and keep you abreast of overall customer behaviors and the response to different aspects of the product. Depending on the complexity and popularity of your product (or products) there may be a great deal of data worth collecting. Working to track and improve your products in this way is not only beneficial to you and the customer but is part of being a responsible business owner.
Product analytics vendors are continually improving these offerings, including leveraging emerging technology such as machine learning. A modern platform with embedded analytics can help maximize your customer retention and revenue through generated high-level insights that were previously unobtainable. The solutions in this category may integrate with, or offer features of, other software related to customer data and product optimization to help your innovation teams drive better business outcomes and provide the best experience possible.
Who Uses Product Analytics Software?
The data made available from these platforms is useful across an organization, as it provides a window into a brand’s customer base and their relationship with a product. With that being said, there are certain individuals or departments who are more ideal end users of this technology and who can most readily learn from and apply the detailed product data generated with these products.
Product teams — Your product engineers and managers have the highest degree of ownership over an app’s performance, from its day-to-day usage to any various issues that may arise. The detailed analysis offered within these platforms helps product specialists keep their finger on the pulse of a product with real-time visualization of the KPIs they deem most critical for maintenance and improvements. A product team may collect valuable insights from a variety of sources, including social media and third-party data sources. With an in-house product, these teams can establish a seamless flow of timely information, which gives them a bird’s-eye view of a product’s usage so they can react accordingly every step of the way.
Developers — There are millions of independent developers and small development teams working around the clock to bring exciting technology to the masses. Many of the business products featured on G2 were designed and made available by ambitious developers, who are also tasked with sales, support, and updating these offerings after their release. These individuals might benefit from the self-service analytics and convenient data preparation that a product analytics tool provides to users.
Data analysts — A number of businesses employ specialized data analysts, either internally or through a third-party agency. These individuals are experts in data analytics across the spectrum of any organization and can translate analytics reports into actionable insights for executives and department leads. Analysts might leverage a number of technologies, including those featured in this category. Using a product analytics platform, analysts can help an organization understand what works and what doesn’t with regard to a proprietary business application.
Even if you plan to have others on your staff use this software, it does not hurt to have analysts give a second opinion, help you decipher any unstructured data, and offer suggestions toward an ideal product roadmap based on the software’s findings. You might also consult with a testing and QA provider at some point in your product lifecycle to help measure performance and identify potential flaws in your product.
Product Analytics Software Features
The diverse solutions in this category are composed of various features designed to help companies understand their user base, as well as tracking and monitoring the day-to-day details of a product’s usage. Each tool is unique, and the best way to understand its offerings is to read reviews on G2, visit product websites, and consult with a vendor’s sales representative. The following are some primary capabilities you may come across when researching this software.
Customer analytics — Who exactly is using your product? Unlike the hospitality industry or other customer-facing businesses, software usership often lends itself to questions about customer demographics and the like. Furthermore, product teams stand to benefit from a deeper understanding of their audiences, specifically how they interact with a product and where it fits into their daily routine.
Customer analytics features are designed to uncover these insights, allowing developers to get to know their audience and behaviors. Customer journey analysis is key to optimization, aesthetic choices, and effective messaging. With these features, your team can compare different segments of users so they know who the super users might be, along with which regions are most active in your community. The more granular this understanding, the more your brand can deliberately shape a particular experience around the right people and maximize user retention as a result. In some cases, these features might also offer insight into the user’s personal intent or other context leading up to certain actions or decisions within a program—in addition to where sessions end or run into complications. Knowing these details about the user experience can help brands see how, when, and why the product is being used, which can help with targeting, messaging, and feature development.
Feature performance analytics — The other side of notable session events is the features or product components themselves. In B2B technology, as with consumer technology, features come and go based on what resonates. At the very least, programmers will modify select capabilities to strengthen them, remove kinks, or simply redesign them to be more accessible, intuitive, or aesthetically pleasing.
Businesses can leverage product analytics software to learn which features drive engagement and which ones do not. With this information, development teams can map out future versions of a product with a greater emphasis on the desired features, perhaps eliminating less popular ones altogether. With certain tools, users can go more modular with this data, to understand how particular components are performing and where they fall in the timeline of significant events. Administrators may be able to create alerts or push notifications for when specific features are seeing notable activity. These products may offer features of or integrate with application performance monitoring (APM) software to provide the timeliest insights possible for development teams so they can quickly correct issues or prioritize improvements when needed.
