# Best Patient Engagement Software *By [Emma Stein](https://research.g2.com/insights/author/emma-stein)* Patient engagement software facilitates the encouragement of a patient’s active participation in the maintenance of their health, the building of a collaborative patient-doctor relationship, and the improvement of the overall patient experience. Hospitals, medical practices, and other healthcare organizations are increasingly becoming subject to the same kinds of expectations that retail and hospitality industries deal with; as a result, patients expect compassion, acknowledgment, immediate communication, and easy access to information from their healthcare providers. Products in the patient engagement category must offer one or more of the following functions: patient portal or patient communication, reputation management, outreach and marketing, surveys and feedback, patient education, self care management, or appointment reminder. Providing a patient portal to facilitate communication between provider and patient as well as enable active participation of the patient in regards to their own health is a major benefit of patient engagement solutions. Patient engagement software enables hospitals and clinics to practice reputation management and feedback generation, triggering a cycle of post-appointment reviews, reputation boosting, practice and provider adjustments, and overall improved patient experience. Patient engagement tools can also simplify the process of reaching out or marketing to new or referred patients, which can include the dissemination of health education information and literature. Patients with chronic care, as well as their physicians, can leverage patient engagement software to maintain their at-home or self-administered medication or therapy regimens. Some patient engagement solutions can also serve as appointment reminders, either via the patient portal or [HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging). Patient engagement software can either be patient facing or physician facing, and take myriad forms—anything from a patient portal to medical online reputation management tools to patient-experience survey management capabilities. Patient engagement software equips healthcare organizations with tools to improve methods and levels of engagement. Patient engagement software can integrate with relevant technologies such as [interactive patient care systems (IPC)](https://www.g2.com/categories/interactive-patient-care-systems-ipc), [telemedicine software](https://www.g2.com/categories/telemedicine), [patient intake software](https://www.g2.com/categories/patient-intake), [EHR software](https://www.g2.com/categories/ehr), and [clinical communication and collaboration software](https://www.g2.com/categories/clinical-communication-and-collaboration). To qualify for inclusion in the Patient Engagement category, a product must: - Provide a method of active patient engagement such as patient portal, patient surveys, digital intake forms - Improve or provide insight to healthcare organizations on ways to improve patient satisfaction - Track and measure improvement of patient experience ## Top Patient Engagement Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5.0 (3,991 reviews) | Automated patient review solicitation with PM integration | "[A fast way to manage your company's reviews.](https://www.g2.com/survey_responses/birdeye-review-10292900)" | | 2 | [Weave](https://www.g2.com/products/weave-weave/reviews) | 4.6/5.0 (416 reviews) | Two-way patient texting with EHR integration | "[Real-Time Texting Transforms Office Communication](https://www.g2.com/survey_responses/weave-review-12181652)" | | 3 | [ModMed](https://www.g2.com/products/modmed/reviews) | 4.5/5.0 (361 reviews) | Specialty EHR-integrated patient communication and recall | "[Easy-to-Use, Dependable EHR That Keeps Documentation Efficient](https://www.g2.com/survey_responses/modmed-review-12939506)" | | 4 | [Curogram](https://www.g2.com/products/curogram/reviews) | 4.8/5.0 (99 reviews) | Two-way texting with EMR-integrated appointment workflows | "[Effortless Patient Communication, Needs Better Merging](https://www.g2.com/survey_responses/curogram-review-12793642)" | | 5 | [Phreesia](https://www.g2.com/products/phreesia/reviews) | 3.9/5.0 (44 reviews) | Pre-visit intake with EHR-integrated insurance verification | "[Empowers Remote Work with Ease](https://www.g2.com/survey_responses/phreesia-review-12113577)" | | 6 | [Pabau Practice Management](https://www.g2.com/products/pabau-practice-management/reviews) | 4.7/5.0 (311 reviews) | Automated patient journeys with digital consents | "[An All-in-One Platform That Continues to Improve Our Practice](https://www.g2.com/survey_responses/pabau-practice-management-review-13074761)" | | 7 | [eClinicalWorks](https://www.g2.com/products/eclinicalworks/reviews) | 3.7/5.0 (157 reviews) | All-in-one clinical documentation with patient portal | "[Improved Workplace Efficiency](https://www.g2.com/survey_responses/eclinicalworks-review-12547787)" | | 8 | [Adit](https://www.g2.com/products/adit/reviews) | 4.8/5.0 (88 reviews) | Two-way texting and automated appointment confirmations | "[Adit is awesome!](https://www.g2.com/survey_responses/adit-review-12921822)" | | 9 | [Zanda (formerly Power Diary)](https://www.g2.com/products/zanda-formerly-power-diary/reviews) | 4.7/5.0 (294 reviews) | — | "[All-In-One Platform with Room for Improvement](https://www.g2.com/survey_responses/zanda-formerly-power-diary-review-11301788)" | | 10 | [NexHealth](https://www.g2.com/products/nexhealth/reviews) | 4.8/5.0 (112 reviews) | EMR-integrated appointment filling and digital intake | "[Flexible Insurance, Credit Card, and Messaging Options in Nexhealth](https://www.g2.com/survey_responses/nexhealth-review-12954504)" | ## G2 Grid® for Patient Engagement Software ![G2 Grid® for Patient Engagement Software plotting products by satisfaction and market presence](https://www.g2.com/categories/patient-engagement/grids.png?focus%5B%5D=19432&focus%5B%5D=48097&focus%5B%5D=140008&focus%5B%5D=155274&focus%5B%5D=47612&focus%5B%5D=30748&focus%5B%5D=27950&focus%5B%5D=108963) Highlighted products: Birdeye, Weave, ModMed, Curogram, Pabau Practice Management, Phreesia, Adit, and Zanda (formerly Power Diary). Underlying data: [Grid® JSON](https://www.g2.com/categories/patient-engagement/grids.json?focus%5B%5D=birdeye&focus%5B%5D=weave-weave&focus%5B%5D=modmed&focus%5B%5D=curogram&focus%5B%5D=pabau-practice-management&focus%5B%5D=phreesia&focus%5B%5D=adit&focus%5B%5D=zanda-formerly-power-diary) ## How Many Patient Engagement Software Products Does G2 Track? **Total Products under this Category:** 402 ### Category Stats (Jul 2026) - **Average Rating**: 4.34/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: AbbaDox (+3.71%) - Among all products in this category, AbbaDox recorded the largest rating increase compared to last month *Last updated: July 10, 2026* ## How Does G2 Rank Patient Engagement Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 12,400+ Authentic Reviews - 402+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Patient Engagement Software Is Best for Your Use Case? - **Leader:** [Birdeye](https://www.g2.com/products/birdeye/reviews) - **Highest Performer:** [EHRYourWay](https://www.g2.com/products/ehryourway/reviews) - **Easiest to Use:** [Curogram](https://www.g2.com/products/curogram/reviews) - **Top Trending:** [Zanda (formerly Power Diary)](https://www.g2.com/products/zanda-formerly-power-diary/reviews) - **Best Free Software:** [Birdeye](https://www.g2.com/products/birdeye/reviews) --- **Sponsored** ### Practice Better Practice Better is the leading all-in-one practice management software solution designed to help health and wellness professionals streamline their operations and enhance client support. Our comprehensive platform caters to a diverse range of practitioners, including nutritionists, therapists, coaches, therapists, chiropractors, fitness trainers, and more, providing them with the tools necessary to manage their practices efficiently and effectively. Practice Better serves both solo practitioners and larger group practices across the globe. By offering a centralized, all-in-one EHR solution. With our user-friendly interface, Practice Better allows practitioners to focus more on their clients and less on administrative tasks, ultimately leading to improved client outcomes and satisfaction. Key features of Practice Better include appointment booking, billing management, telehealth capabilities, and client engagement tools. The appointment booking system enables practitioners to manage their schedules seamlessly, reducing the likelihood of double bookings and missed appointments. Practice Better Payments simplifies invoicing and payment processing, allowing professionals to track their finances with ease. Additionally, the telehealth functionality provides a secure platform for virtual consultations, ensuring that practitioners can connect with clients regardless of location. Another significant aspect of Practice Better is its client engagement tools, which include customizable client portals and online programs or courses. These features empower practitioners to create personalized experiences for their clients, fostering a sense of community and support. By offering resources like educational materials and progress tracking, practitioners can enhance the overall client experience and encourage adherence to wellness plans. Overall, Practice Better stands out in the practice management software category by providing a comprehensive suite of features tailored specifically for health and wellness professionals. Our focus on improving practice management, client support, and engagement allows practitioners to scale their businesses effectively while delivering better outcomes for their clients. The platform not only simplifies daily operations but also enhances overall quality of care, making it an invaluable tool for those in the health and wellness industry. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1651&secure%5Bchosen_at%5D=2026-07-10T11%3A42%3A45Z&secure%5Bdisplayable_resource_id%5D=1651&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1651&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=47168&secure%5Bresource_id%5D=1651&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fpatient-engagement%3Fpage%3D2&secure%5Btoken%5D=b54bb17ec333d4bebd03cbfca0975ea923d4c8e5828ebc44f6956676fdf31161&secure%5Burl%5D=https%3A%2F%2Fpracticebetter.io%2F&secure%5Burl_type%5D=free_trial) --- ## What Are the Top-Rated Patient Engagement Software Products in 2026? ### 1. [Birdeye](https://www.g2.com/products/birdeye/reviews) Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. AI Coworkers → Do the Jobs Jay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner. Agents → Do the Work Each coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale. **Average Rating:** 4.7/5.0 **Total Reviews:** 3,991 **How Do G2 Users Rate Birdeye?** - **Workflow Management:** 8.8/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 9.0/10 (Category avg: 8.5/10) - **Patient Communications:** 8.8/10 (Category avg: 8.8/10) **Who Is the Company Behind Birdeye?** - **Seller:** [Birdeye](https://www.g2.com/sellers/birdeye) - **Company Website:** https://www.birdeye.com - **Year Founded:** 2012 - **HQ Location:** Palo Alto, CA - **Twitter:** @BirdEye_ (5,232 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2837064/ (1,442 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Marketing Manager - **Top Industries:** Hospital & Health Care, Real Estate - **Company Size:** 47% Small-Business, 34% Mid-Market #### What Are Birdeye's Pros and Cons? **Pros:** - Ease of Use (1019 reviews) - Helpful (1009 reviews) - Review Management (851 reviews) - Customer Support (720 reviews) - Features (589 reviews) **Cons:** - Missing Features (232 reviews) - Improvement Needed (158 reviews) - Review Management (158 reviews) - Learning Curve (139 reviews) - Limited Features (138 reviews) ### What Do G2 Reviewers Say About Birdeye? *AI-generated summary from verified user reviews* **Pros:** - Users find Birdeye to be **easy to use and simple to navigate** , enhancing their experience with quick support and review management. - Users appreciate the **user-friendly interface** of Birdeye, making navigation and review management hassle-free. - Users find Birdeye's **review management features** invaluable for enhancing communication and boosting online reputation. - Users commend Birdeye for its **exceptional customer support** , facilitating smooth integration and effective client communication. - Users appreciate the **easy scheduling and communication** features of Birdeye, enhancing efficiency and user experience. **Cons:** - Users note the **missing features** in Birdeye, wishing for integrations like TikTok and other enhancements. - Users experience **slow UI performance and AI limitations** , expecting improvements for enhanced functionality and customer support. - Users find the **dashboard confusing** and face challenges with spam reviews, complicating their overall experience with Birdeye. - Users experience a **steep learning curve** with Birdeye's interface, requiring time to fully grasp its features. - Users note the **limited features** of Birdeye, expressing a desire for more inclusive options and enhancements. #### What Are Recent G2 Reviews of Birdeye? **"[A fast way to manage your company's reviews.](https://www.g2.com/survey_responses/birdeye-review-10292900)"** **Rating:** 5.0/5.0 stars *— Savanna F.* [Read full review](https://www.g2.com/survey_responses/birdeye-review-10292900) --- **"[Great solution for multi-location providers needing centralized review mgmt platform](https://www.g2.com/survey_responses/birdeye-review-4243439)"** **Rating:** 4.5/5.0 stars *— Timothy S.* [Read full review](https://www.g2.com/survey_responses/birdeye-review-4243439) --- #### What Are G2 Users Discussing About Birdeye? - [What makes Birdeye a preferred tool for businesses looking to improve their online reputation and customer feedback management?](https://www.g2.com/discussions/what-makes-birdeye-a-preferred-tool-for-businesses-looking-to-improve-their-online-reputation-and-customer-feedback-management) - 1 comment - [What is Birdeye used for?](https://www.g2.com/discussions/what-is-birdeye-used-for) - 1 comment - [Are BirdEye reviews fake?](https://www.g2.com/discussions/are-birdeye-reviews-fake) - 2 comments - [How much is BirdEye monthly?](https://www.g2.com/discussions/how-much-is-birdeye-monthly) - 1 comment - [What does BirdEye cost?](https://www.g2.com/discussions/what-does-birdeye-cost) - 1 comment ### 2. [Weave](https://www.g2.com/products/weave-weave/reviews) Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local healthcare providers attract, communicate with and engage patients to grow their practice. To learn more, visit getweave.com. **Average Rating:** 4.6/5.0 **Total Reviews:** 416 **How Do G2 Users Rate Weave?** - **Workflow Management:** 9.4/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 9.2/10 (Category avg: 8.5/10) - **Patient Communications:** 9.6/10 (Category avg: 8.8/10) **Who Is the Company Behind Weave?** - **Seller:** [Weave](https://www.g2.com/sellers/weave) - **Company Website:** https://www.getweave.com - **Year Founded:** 2008 - **HQ Location:** Lehi, Utah - **Twitter:** @getweave (2,008 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1271877/ (1,173 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Office Manager, Owner - **Top Industries:** Medical Practice, Hospital & Health Care - **Company Size:** 91% Small-Business, 7% Mid-Market #### What Are Weave's Pros and Cons? **Pros:** - Ease of Use (87 reviews) - Communication (71 reviews) - Text Messaging (67 reviews) - Patient Communication (66 reviews) - Texting Communication (53 reviews) **Cons:** - Technical Issues (40 reviews) - Messaging Issues (22 reviews) - Communication Issues (21 reviews) - Connectivity Issues (21 reviews) - Limited Features (21 reviews) ### What Do G2 Reviewers Say About Weave? *AI-generated summary from verified user reviews* **Pros:** - Users find Weave's **ease of use** highly intuitive, making communication and setup straightforward and efficient. - Users value the **seamless communication** features of Weave, enhancing patient interaction and streamlining office processes. - Users value the **automated texting reminders** from Weave, enhancing communication and saving time in their practice. - Users value the **convenient patient communication** features of Weave, enhancing interactions and saving time effectively. - Users find Weave's **texting communication** highly convenient, streamlining patient interactions and enhancing overall efficiency. **Cons:** - Users experience **technical issues** with Weave, including failed message deliveries and difficulties with setup and support responsiveness. - Users report **messaging issues** like glitchy notifications and confusion with bulk messaging, impacting their overall experience. - Users experience **communication issues** with Weave, including email client problems and timing errors causing patient dissatisfaction. - Users often face **connectivity issues** with Weave, including lagging and syncing problems that disrupt their workflow. - Users feel the **limited features** of Weave hinder scheduling efficiency and restrict communication possibilities. #### What Are Recent G2 Reviews of Weave? **"[Real-Time Texting Transforms Office Communication](https://www.g2.com/survey_responses/weave-review-12181652)"** **Rating:** 5.0/5.0 stars *— Kelly .* [Read full review](https://www.g2.com/survey_responses/weave-review-12181652) --- **"[Excellent feature development; very useful and integral to our operations.](https://www.g2.com/survey_responses/weave-review-9471547)"** **Rating:** 4.0/5.0 stars *— Craig E.* [Read full review](https://www.g2.com/survey_responses/weave-review-9471547) --- #### What Are G2 Users Discussing About Weave? - [Is weave Hipaa compliant?](https://www.g2.com/discussions/is-weave-hipaa-compliant) - 2 comments - [How much is weave dental?](https://www.g2.com/discussions/how-much-is-weave-dental) - 2 comments - [What does the company weave do?](https://www.g2.com/discussions/weave-what-does-the-company-weave-do) - 2 comments - [What is weave dental?](https://www.g2.com/discussions/what-is-weave-dental) - 2 comments ### 3. [ModMed](https://www.g2.com/products/modmed/reviews) At ModMed®, we empower our customers with an integrated, AI-powered suite of software and services designed to support the clinical, operational, and financial aspects of their practice. Our on-staff physicians collaborate closely with our software engineers to develop intelligent, specialty-specific solutions for allergy, dermatology, gastroenterology, OBGYN, ophthalmology, orthopedics, otolaryngology, pain management, plastic surgery, podiatry, and urology practices—as well as ambulatory surgery centers for ophthalmology and gastroenterology. This physician-led approach allows us to embed deep medical domain expertise into our technology, helping address the specific challenges practices face across a wide range of specialties. Our flagship product EMA®, a cloud-based electronic health records system, adapts to each doctor’s style of practice, remembering preferences and automatically suggesting exam notes and suggested billing codes. When used on a tablet, EMA offers special touch and swipe gestures to rapidly build patient profiles, diagnoses, treatment programs and billing. EMA integrates seamlessly with our full range of products and services—including Practice Management, Revenue Cycle Management, Telehealth, Inventory Management, and patient engagement tools such as online payments and scheduling. Together, these solutions form an intelligent, all-in-one system that helps eliminate departmental silos, enhances team collaboration, and improves visibility across the entire practice. The Result With our AI-powered, cloud-based platform and mobile touch-screen capabilities, ModMed’s intuitive end-to-end system helps physicians save time on administrative tasks and focus more on what matters most—delivering better patient outcomes. **Average Rating:** 4.5/5.0 **Total Reviews:** 361 **How Do G2 Users Rate ModMed?** - **Workflow Management:** 8.3/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 7.9/10 (Category avg: 8.5/10) - **Patient Communications:** 8.0/10 (Category avg: 8.8/10) **Who Is the Company Behind ModMed?** - **Seller:** [ModMed](https://www.g2.com/sellers/modmed) - **Company Website:** https://www.modmed.com/ - **Year Founded:** 2010 - **HQ Location:** Boca Raton, Florida - **Twitter:** @modmed (4,166 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1133049/ (2,323 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Practice Manager, Medical Assistant - **Top Industries:** Medical Practice, Hospital & Health Care - **Company Size:** 45% Small-Business, 28% Mid-Market #### What Are ModMed's Pros and Cons? **Pros:** - Ease of Use (166 reviews) - Efficiency (121 reviews) - Workflow Efficiency (68 reviews) - Product Satisfaction (59 reviews) - Setup Ease (57 reviews) **Cons:** - Poor System Functionality (27 reviews) - Missing Features (26 reviews) - Difficult Setup (24 reviews) - Limited Features (24 reviews) - Inadequate Reporting (22 reviews) ### What Do G2 Reviewers Say About ModMed? *AI-generated summary from verified user reviews* **Pros:** - Users find ModMed to be **incredibly user-friendly** , streamlining charting and documentation for dermatology practices with ease. - Users value the **efficiency** of ModMed, enjoying streamlined processes and improved workflows in their dermatology practices. - Users commend ModMed for its **workflow efficiency** , consolidating essential functions and enhancing practice operations seamlessly. - Users praise the **tailored specialization for dermatology** in ModMed, which enhances workflow and operational efficiency significantly. - Users love the **easy initial setup** of ModMed, which leads to a smooth transition and efficient workflow. **Cons:** - Users face **poor system functionality** in ModMed, complicating accessioning and causing inconsistencies in data and tracking. - Users find **missing features** in ModMed frustrating, desiring more customization and essential functionalities for improved usability. - Users report a **difficult setup** for ModMed, finding the initial process extensive and challenging, especially for newcomers. - Users express concern over **limited features** in ModMed, finding some functionalities underdeveloped and lacking accessibility. - Users experience **inadequate reporting** features, highlighting inefficiencies and inconsistencies across multiple data outputs. #### What Are Recent G2 Reviews of ModMed? **"[Easy-to-Use, Dependable EHR That Keeps Documentation Efficient](https://www.g2.com/survey_responses/modmed-review-12939506)"** **Rating:** 4.5/5.0 stars *— Alisha J.* [Read full review](https://www.g2.com/survey_responses/modmed-review-12939506) --- **"[All-in-One ModMed Platform That Streamlines Check-In and Saves Time](https://www.g2.com/survey_responses/modmed-review-12914418)"** **Rating:** 5.0/5.0 stars *— Berenice A.* [Read full review](https://www.g2.com/survey_responses/modmed-review-12914418) --- #### What Are G2 Users Discussing About ModMed? - [What do you like most about ModMed for healthcare management, and what would you suggest improving?](https://www.g2.com/discussions/what-do-you-like-most-about-modmed-for-healthcare-management-and-what-would-you-suggest-improving) - [What is ModMed used for?](https://www.g2.com/discussions/what-is-modmed-used-for) - 1 comment - [What is Modmed boost?](https://www.g2.com/discussions/what-is-modmed-boost) - 1 comment - [What is EMA software?](https://www.g2.com/discussions/what-is-ema-software) - [What is EMA modernizing medicine?](https://www.g2.com/discussions/what-is-ema-modernizing-medicine) ### 4. [Curogram](https://www.g2.com/products/curogram/reviews) Curogram is an all-in-one, HIPAA-compliant patient engagement and communication platform that seamlessly integrates with virtually any Electronic Medical Record (EMR) . Designed for medical offices, it simplifies front-office operations, boosts revenue, and significantly enhances the patient experience **Average Rating:** 4.8/5.0 **Total Reviews:** 99 **How Do G2 Users Rate Curogram?** - **Workflow Management:** 9.6/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 9.5/10 (Category avg: 8.5/10) - **Patient Communications:** 9.8/10 (Category avg: 8.8/10) **Who Is the Company Behind Curogram?** - **Seller:** [Curogram](https://www.g2.com/sellers/curogram) - **Company Website:** https://curogram.com/ - **Year Founded:** 2016 - **HQ Location:** Newport Beach, US - **LinkedIn® Page:** https://www.linkedin.com/company/curogram/ (97 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Office Manager - **Top Industries:** Medical Practice, Hospital & Health Care - **Company Size:** 73% Small-Business, 11% Mid-Market #### What Are Curogram's Pros and Cons? **Pros:** - Ease of Use (34 reviews) - Communication (23 reviews) - Patient Communication (22 reviews) - Efficiency (19 reviews) - Customer Support (18 reviews) **Cons:** - Texting Issues (5 reviews) - Inadequate Reporting (4 reviews) - Messaging Issues (4 reviews) - Poor Integration (4 reviews) - Poor Reporting (4 reviews) ### What Do G2 Reviewers Say About Curogram? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Curogram, streamlining patient communication and enhancing workflow efficiency. - Users appreciate the **simplicity and efficiency** of Curogram for seamless HIPAA-compliant patient communication. - Users appreciate the **ease of patient communication** with Curogram, enhancing efficiency and engagement in their practice. - Users commend Curogram for its **efficient patient communication** , streamlining workflows and enhancing overall operational ease. - Users praise Curogram’s **responsive customer support** , making it easy to get help when needed for our clinic. **Cons:** - Users often face **texting issues** with Curogram, leading to confusion and disrupted workflows due to message routing errors. - Users highlight **inadequate reporting** features, noting challenges with customization and integration that hinder efficient data tracking. - Users experience **messaging issues** with Curogram, including lag and misrouted messages that disrupt workflow efficiency. - Users highlight **poor integration** with existing systems, causing inefficiencies and complicating workflow across platforms. - Users note **poor reporting** capabilities in Curogram, with integration and customization needing significant improvements for effective use. #### What Are Recent G2 Reviews of Curogram? **"[Effortless Patient Communication, Needs Better Merging](https://www.g2.com/survey_responses/curogram-review-12793642)"** **Rating:** 5.0/5.0 stars *— Kevin M.* [Read full review](https://www.g2.com/survey_responses/curogram-review-12793642) --- **"[Streamlined Patient Communication and Seamless Integration as well as Speedy Resolution of Issues](https://www.g2.com/survey_responses/curogram-review-12667095)"** **Rating:** 5.0/5.0 stars *— Michelle M.* [Read full review](https://www.g2.com/survey_responses/curogram-review-12667095) --- ### 5. [Phreesia](https://www.g2.com/products/phreesia/reviews) Phreesia’s award-winning, AI-powered platform helps practices and health systems expand capacity, streamline workflows, accelerate collections and deliver modern patient experiences—without adding staff. Trusted by 4,700 healthcare organizations: With 20+ years of experience, Phreesia powers 1 in 6 U.S. patient visits (180M+ annually) and is proven to drive measurable operational and financial improvements. Highly recommended: 9 in 10 clients would recommend Phreesia. With Phreesia, you can: • Let AI handle inbound and outbound calls so your staff doesn’t have to. Automate scheduling, prescription refills, recalls, payment outreach, referrals and more with Phreesia VoiceAI—your 24/7 AI agent. • Expand your capacity and streamline patient intake: Across our network, 85% of patients check themselves in, saving 5+ minutes of staff time per visit. Maximize front-office efficiency by digitally collecting patient information, consents and medical history and more before the visit. • Get paid more, faster with flexible payment options, including Apple Pay® and Google Pay™, online payments, payment plans, card on file and more. 80%+ of patients pay their copay at point of service with Phreesia. • Eliminate paper statements—Phreesia automatically sends patients itemized digital statements as soon as their EOB is ready, helping practices get paid 4x faster. • Make scheduling effortless by letting patients self-schedule appointments on their own time. Phreesia VoiceAI handles scheduling calls and outreach, while automated reminders reduce no-shows and Appointment Accelerator® automatically fills open slots. • Reduce denials and save staff time with automated, AI-enabled eligibility and benefits verification. Phreesia confirms coverage instantly, selects the correct copay, flags out-of-network status and gives patients visibility into their benefits—helping you prevent errors, collect sooner and improve the patient experience. Let’s face it, registration = revenue. • Acquire new patients at no added cost with MediFind—our free clinician finder helps your practice get discovered and enables patients to seamlessly book appointments through embedded self-scheduling. • Close gaps in care with our robust library of clinical screening tools and customizable patient outreach messaging options. Double the number of clinical screenings you conduct by administering them automatically with Phreesia. • Engage patients in their care and provide the modern, convenient experience they expect. Across our network, 96% of patients are satisfied with their Phreesia experience. You’ll also benefit from: Actionable analytics: Gain deeper insights into intake patterns, revenue cycle metrics, appointment workflows, clinical performance and more. Privacy and security: We’re honored to have our efforts recognized with many of the industry’s most well-known certifications, including: • HITRUST CSF Certification • Payment Card Industry Data Security Standard (PCI-DSS) Level 1 Service Provider • Security Organization Control (SOC) 2 Type 2 • PCI Point-to-Point Encryption (P2PE) “Every Phreesia product helps the business do better and generate more revenue—it’s such a beautiful rhythm. Our patient population has grown tremendously, our staff is fully utilized, and we’re able to fully engage with our patients and meet them where they want to be met. We really couldn’t do it all without Phreesia.” -Liz Galvan, Practice Manager, MyOBGYN **Average Rating:** 3.9/5.0 **Total Reviews:** 44 **How Do G2 Users Rate Phreesia?** - **Workflow Management:** 9.7/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 9.8/10 (Category avg: 8.5/10) - **Patient Communications:** 9.6/10 (Category avg: 8.8/10) **Who Is the Company Behind Phreesia?** - **Seller:** [Phreesia](https://www.g2.com/sellers/phreesia) - **Year Founded:** 2005 - **HQ Location:** Wilmington, DE - **Twitter:** @phreesia (1,542 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/64726/ (1,519 employees on LinkedIn®) - **Ownership:** NYSE: PHR **Who Uses This Product?** - **Who Uses This:** Office Manager - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 56% Small-Business, 38% Mid-Market #### What Are Phreesia's Pros and Cons? **Pros:** - Ease of Use (8 reviews) - Time-saving (6 reviews) - Customer Support (4 reviews) - Features (4 reviews) - Efficiency (3 reviews) **Cons:** - Learning Curve (3 reviews) - Technical Issues (3 reviews) - Training Deficiency (3 reviews) - Difficult Setup (2 reviews) - Insufficient Guidance (2 reviews) ### What Do G2 Reviewers Say About Phreesia? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Phreesia, finding it straightforward for scheduling and accessing analytics. - Users value the **time-saving efficiency** of Phreesia, significantly reducing check-in times and simplifying scheduling. - Users commend Phreesia's **exceptional customer support** , highlighting their responsiveness and expertise in optimizing the platform. - Users appreciate the **intuitive and customizable features** of Phreesia, enhancing patient intake and communication efficiency. - Users commend Phreesia for its **efficiency** , having significantly reduced check-in times and streamlined patient management processes. **Cons:** - Users face a **slight learning curve** with Phreesia, particularly when configuring advanced features and navigating training materials. - Users report significant **technical issues** with Phreesia, including integration challenges and user unfriendliness affecting efficiency. - Users experience a **training deficiency** with a scattered approach, making it challenging to learn Phreesia effectively. - Users find the **difficult setup** of Phreesia overwhelming, often facing recurring issues with workflows and customizations. - Users find **insufficient guidance** in Phreesia University's training structure, making it challenging to learn effectively. #### What Are Recent G2 Reviews of Phreesia? **"[Empowers Remote Work with Ease](https://www.g2.com/survey_responses/phreesia-review-12113577)"** **Rating:** 5.0/5.0 stars *— Maripat E.* [Read full review](https://www.g2.com/survey_responses/phreesia-review-12113577) --- **"[Streamlined Patient Process with Ease of Use](https://www.g2.com/survey_responses/phreesia-review-11700601)"** **Rating:** 5.0/5.0 stars *— Karen H.* [Read full review](https://www.g2.com/survey_responses/phreesia-review-11700601) --- #### What Are G2 Users Discussing About Phreesia? - [What is phreesia check-in system?](https://www.g2.com/discussions/what-is-phreesia-check-in-system) - [What is AR management phreesia?](https://www.g2.com/discussions/what-is-ar-management-phreesia) - [What is phreesia?](https://www.g2.com/discussions/what-is-phreesia) - [What is patient intake software?](https://www.g2.com/discussions/what-is-patient-intake-software) - 1 comment ### 6. [Pabau Practice Management](https://www.g2.com/products/pabau-practice-management/reviews) Pabau is the all-in-one practice management platform built to help healthcare clinics and med spas run smarter, grow faster, and deliver outstanding client care. Trusted by over 3500 practices worldwide, Pabau acts as your mission control – combining powerful revenue-driving tools with smart automations that save time and reduce admin. From integrated payments and card-on-file charging to EMRs, charting, calendars, online bookings, inventory tracking, and before-and-after photo storage – everything you need is in one place. Automate pre-care and after-care emails, send appointment reminders via SMS or email, manage your reputation, and run multi-location operations effortlessly. With Pabau, you’ll spend less time on admin and more time doing what you do best – while your marketing runs in the background. **Average Rating:** 4.7/5.0 **Total Reviews:** 311 **How Do G2 Users Rate Pabau Practice Management?** - **Workflow Management:** 9.3/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 9.2/10 (Category avg: 8.5/10) - **Patient Communications:** 9.4/10 (Category avg: 8.8/10) **Who Is the Company Behind Pabau Practice Management?** - **Seller:** [Pabau](https://www.g2.com/sellers/pabau) - **Year Founded:** 2012 - **HQ Location:** London, England - **Twitter:** @PabauCRM (653 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/pabau-ltd/ (167 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Director, Doctor - **Top Industries:** Medical Practice, Health, Wellness and Fitness - **Company Size:** 100% Small-Business, 1% Mid-Market #### What Are Pabau Practice Management's Pros and Cons? **Pros:** - Customer Support (72 reviews) - Ease of Use (60 reviews) - Helpful (57 reviews) - Staff Support (43 reviews) - Features (41 reviews) **Cons:** - Technical Issues (17 reviews) - Complex Setup (15 reviews) - Difficult Learning (14 reviews) - Limited Features (12 reviews) - Difficult Setup (11 reviews) ### What Do G2 Reviewers Say About Pabau Practice Management? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **first-class customer support** of Pabau Practice Management, noting helpfulness and professionalism during setup. - Users find Pabau Practice Management incredibly **easy to use** , enjoying its all-in-one functionality and helpful support. - Users commend Pabau for its **helpful support team** , ensuring a smooth onboarding process and easy navigation. - Users value the **outstanding staff support** from Pabau, noting patience and thoroughness in addressing their needs. - Users appreciate the **user-friendly interface and extensive features** of Pabau for effective client management. **Cons:** - Users occasionally face **technical issues** , including system errors and connection problems, despite overall satisfaction with Pabau. - Users find the setup process **slightly confusing** , although helpful staff and guidance can ease the experience. - Users find the **difficult learning curve** of Pabau can be overwhelming, impacting the onboarding experience for new users. - Users find the **limited features** of Pabau Practice Management hinder usability and efficiency, especially on mobile. - Users find the setup **difficult** due to its complexity and the time required to navigate various features. #### What Are Recent G2 Reviews of Pabau Practice Management? **"[An All-in-One Platform That Continues to Improve Our Practice](https://www.g2.com/survey_responses/pabau-practice-management-review-13074761)"** **Rating:** 5.0/5.0 stars *— Verified User in Cosmetics* [Read full review](https://www.g2.com/survey_responses/pabau-practice-management-review-13074761) --- **"[Seamless All-in-One Clinic System with Great Pabau Support](https://www.g2.com/survey_responses/pabau-practice-management-review-12789827)"** **Rating:** 5.0/5.0 stars *— Nicole F.* [Read full review](https://www.g2.com/survey_responses/pabau-practice-management-review-12789827) --- #### What Are G2 Users Discussing About Pabau Practice Management? - [What do you like most about Pabau for managing your medical practice, and what improvements would you suggest?](https://www.g2.com/discussions/what-do-you-like-most-about-pabau-for-managing-your-medical-practice-and-what-improvements-would-you-suggest) ### 7. [eClinicalWorks](https://www.g2.com/products/eclinicalworks/reviews) eClinicalWorks® (eCW), a leading healthcare IT company, provides innovative software solutions to healthcare providers of all types, including health centers, ASCs, urgent care, and more. eCW has been a trusted partner in the healthcare industry since 1999, with over 180,000 physicians and more than one million medical professionals using their solutions. eCW EMR is a comprehensive, secure, scalable, intelligent cloud solution that allows providers to access their data from anywhere at any time. It features cutting-edge technology that help you develop processes and strategies to improve office efficiencies. These “AI assistants” include PRISMA, a health information search engine that brings together patient records from a variety of healthcare systems; Scribe, an automated documentation tool that saves time and enhances accuracy; and Eva, a virtual assistant that gives providers access to patient histories, health records, and scheduling at the point of care. These features streamline workflows and automate administrative tasks so providers can focus more on patient care. eCW RCM and billing services allow healthcare providers to streamline billing processes and improve their bottom line. Whether providers manage their billing in-house or outsource it to eCW, they can be assured of high-quality services and achieve up to a 98% or higher first-pass acceptance rate. The in-office billing solutions provide increased control over the billing process, improved accuracy and efficiency, and reduced costs associated with outsourcing. Providers can also automate their billing solutions using bots, which can help reduce administrative burdens and improve accuracy. For providers who prefer to outsource their billing, eCW services provide experienced billing professionals who use the latest technology and best practices to ensure timely and accurate billing while providing comprehensive reporting and analytics to help providers manage their revenue cycle. eCW offers patient engagement tools that benefit front office staff and healthcare providers. For front office staff, online check-in and online appointment booking tools can significantly reduce administrative burdens and improve patient satisfaction. For healthcare providers, tools such as Patient Portal, Messenger, healow Pay, and telehealth can improve care coordination, enhance the patient experience, and provide virtual care options. With the rise of Value-Based Care, the healthcare industry has shifted its focus from quantity to quality of care. Providers are now incentivized to deliver high-quality care that produces positive patient outcomes rather than focusing on more services. This shift has also created new challenges, particularly in care coordination, coding, and population health management. eCW bridges these gaps by offering tools including HEDIS, Chronic Care Management, Transition Care Management, Care Plan Oversight, and Remote Patient Monitoring, enabling providers to better manage patient populations, and improve care coordination. These tools help providers deliver high-quality care that meets the needs of both patients, providers, and payers, positioning them for success in the Value-Based Care landscape. eCW offers a comprehensive suite of healthcare IT solutions that help providers deliver high-quality care while improving practice efficiency and revenue cycle management. **Average Rating:** 3.7/5.0 **Total Reviews:** 157 **How Do G2 Users Rate eClinicalWorks?** - **Workflow Management:** 8.1/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 7.4/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 8.8/10 (Category avg: 8.5/10) - **Patient Communications:** 8.3/10 (Category avg: 8.8/10) **Who Is the Company Behind eClinicalWorks?** - **Seller:** [eClinicalWorks](https://www.g2.com/sellers/eclinicalworks) - **Year Founded:** 1999 - **HQ Location:** Westborough, MA - **Twitter:** @eClinicalWorks (21,008 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/21867/ (5,417 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Medical Assistant - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 52% Small-Business, 31% Mid-Market #### What Are eClinicalWorks's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - User Interface (2 reviews) - Accessibility (1 reviews) - Appointment Scheduling (1 reviews) - Booking Ease (1 reviews) **Cons:** - Slow Loading (2 reviews) - Slow Performance (2 reviews) - System Instability (2 reviews) - Technical Issues (2 reviews) - Login Issues (1 reviews) ### What Do G2 Reviewers Say About eClinicalWorks? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of eClinicalWorks, making it an ideal choice for small businesses. - Users value the **user-friendly interface** of eClinicalWorks, enhancing focus and ease of use for small businesses. - Users value the **accessibility** of eClinicalWorks, finding it easy to use and enhancing their focus with clear features. - Users value the **efficient appointment scheduling** of eClinicalWorks, which keeps patient documents organized and accessible. - Users praise the **booking ease** with eClinicalWorks, streamlining appointment scheduling for patients and doctors. **Cons:** - Users often face **slow loading times** with eClinicalWorks, hindering multitasking and overall efficiency during use. - Users report **slow performance** in eClinicalWorks, experiencing lags, automatic logouts, and frustrating wait times. - Users experience significant **system instability** with eClinicalWorks, facing lags and unexpected logouts during multitasking. - Users experience **technical issues** such as lagging, automatic logouts, and inefficiencies during multitasking. - Users face frequent **login issues** , encountering automatic logouts and frustrating wait times during use. #### What Are Recent G2 Reviews of eClinicalWorks? **"[Versatile EHR for Clinical Operations, Care Coordination, and Population Health](https://www.g2.com/survey_responses/eclinicalworks-review-12750469)"** **Rating:** 4.5/5.0 stars *— Reneisha H.* [Read full review](https://www.g2.com/survey_responses/eclinicalworks-review-12750469) --- **"[Improved Workplace Efficiency](https://www.g2.com/survey_responses/eclinicalworks-review-12547787)"** **Rating:** 5.0/5.0 stars *— Connie J.* [Read full review](https://www.g2.com/survey_responses/eclinicalworks-review-12547787) --- #### What Are G2 Users Discussing About eClinicalWorks? - [What is eClinicalWorks used for?](https://www.g2.com/discussions/what-is-eclinicalworks-used-for) ### 8. [Adit](https://www.g2.com/products/adit/reviews) Adit is a fully integrated practice management platform that simplifies operations, communication, and patient engagement across healthcare. With advanced VoIP features like Patient Caller ID, Mobile Access, Missed Call Texts, and One-Number Communication, teams stay connected. Adit’s smart Digital Forms sync with EHRs, auto-assign based on appointment type, and trigger medical history reminders. Payments are seamless with flexible plans, Text-to-Pay, and auto ledger posting. Patient recall is optimized with auto-reminders, mass texting, and email campaigns. Analytics reveal no-show trends, recall gaps, and revenue insights. Insurance verifications are automated, Adit pulls schedules, collects missing patient info, and syncs data into the patient file. With customizable workflows, call flows, and treatment acceptance tracking, Adit brings clarity to complexity and helps practices grow with confidence. It’s time to trade in all your practice management tools for one. **Average Rating:** 4.8/5.0 **Total Reviews:** 88 **How Do G2 Users Rate Adit?** - **Workflow Management:** 9.4/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 9.4/10 (Category avg: 8.5/10) - **Patient Communications:** 9.9/10 (Category avg: 8.8/10) **Who Is the Company Behind Adit?** - **Seller:** [Adit](https://www.g2.com/sellers/adit) - **Year Founded:** 2013 - **HQ Location:** Remote, US - **Twitter:** @aditadv (100 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9319466 (562 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Office Manager, Dentist - **Top Industries:** Health, Wellness and Fitness, Hospital & Health Care - **Company Size:** 82% Small-Business, 4% Mid-Market #### What Are Adit's Pros and Cons? **Pros:** - Ease of Use (33 reviews) - Customer Communication (19 reviews) - Communication (18 reviews) - Patient Communication (17 reviews) - Texting Communication (17 reviews) **Cons:** - Technical Issues (10 reviews) - Limited Features (5 reviews) - Messaging Issues (4 reviews) - System Usability (4 reviews) - Call Issues (3 reviews) ### What Do G2 Reviewers Say About Adit? *AI-generated summary from verified user reviews* **Pros:** - Users praise Adit for its **ease of use** , enhancing communication and streamlining appointment management effectively. - Users value Adit for its **excellent customer communication** , enhancing patient interactions and reducing missed appointments. - Users commend Adit for its **exceptional communication features** , effectively enhancing patient engagement and streamlining appointment management. - Users value Adit for its **centralized patient communication** , enhancing workflow and reducing missed appointments seamlessly. - Users value Adit for its **effective texting communication** , enhancing patient engagement and streamlining appointment management. **Cons:** - Users report several **technical issues** with Adit, including integration problems and occasional downtime impacting operations. - Users find Adit has **limited features** , lacking essential functionalities like appointment reminders and mass texting capabilities. - Users experience **messaging issues** with Adit, including accidental texts and occasional glitches disrupting communications. - Users report a need for **simplified navigation** in Adit due to inconsistent performance and non-intuitive features. - Users face occasional **call issues** that disrupt operations and patient communication, causing frustration during work hours. #### What Are Recent G2 Reviews of Adit? **"[Adit is awesome!](https://www.g2.com/survey_responses/adit-review-12921822)"** **Rating:** 5.0/5.0 stars *— Courtney L.* [Read full review](https://www.g2.com/survey_responses/adit-review-12921822) --- **"[Adit Software Streamlined Our Scheduling, Marketing, and Patient Communication](https://www.g2.com/survey_responses/adit-review-12494139)"** **Rating:** 5.0/5.0 stars *— Verified User in Medical Practice* [Read full review](https://www.g2.com/survey_responses/adit-review-12494139) --- #### What Are G2 Users Discussing About Adit? - [What is Adit used for?](https://www.g2.com/discussions/what-is-adit-used-for) ### 9. [Zanda (formerly Power Diary)](https://www.g2.com/products/zanda-formerly-power-diary/reviews) Zanda is an all-in-one practice management system, built to save time, reduce stress, and keep you in control. - Calendar management: scheduling, waitlist, automated appointment reminders, and confirmations. - Documentation: customizable clinical note templates, AI-powered session transcription and refinement, and online forms. - Client portal with online booking, reschedule and cancellation options, plus online payments, access to invoices, online forms, and Telehealth. Accepting waitlist requests. - Automations: invoicing, appointment follow-ups, recalls, new client communication, and more. - Practice Notifications and Team Communication Hub, and in-platform Practice Operations Manual Built for solo practitioners and large clinics alike, Zanda supports a wide range of professionals, including psychologists, physiotherapists, speech therapists, chiropractors, counselors, and other allied health providers. To give you peace of mind, Zanda offers a 12-month Money-Back Guarantee and delivers top-tier support, including free data import. New releases: - Scored Forms (Online Forms enhancement) - This makes it easier to track client progress over time using standard outcome measures or custom assessments, without manual calculations or external tools. - Client Progress Reports - Users get a quick overview of progress alongside the ability to explore the full context behind each result, helping them stay informed and make more confident clinical decisions. - Practitioner Utilisation Report - It gives practice managers and owners immediate visibility into how practitioner time is used, helping them identify underutilized staff, quantify the impact of cancellations, and make better scheduling and revenue decisions. **Average Rating:** 4.7/5.0 **Total Reviews:** 294 **How Do G2 Users Rate Zanda (formerly Power Diary)?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.7/10) **Who Is the Company Behind Zanda (formerly Power Diary)?** - **Seller:** [ Zanda](https://www.g2.com/sellers/zanda) - **Company Website:** https://zandahealth.com/ - **Year Founded:** 2010 - **HQ Location:** Ballarat, AU - **LinkedIn® Page:** https://www.linkedin.com/company/power-diary/ (70 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Psychologist, Director - **Top Industries:** Mental Health Care, Health, Wellness and Fitness - **Company Size:** 94% Small-Business, 1% Mid-Market #### What Are Zanda (formerly Power Diary)'s Pros and Cons? **Pros:** - Ease of Use (56 reviews) - Customer Support (25 reviews) - Setup Ease (25 reviews) - Scheduling (23 reviews) - Helpful (22 reviews) **Cons:** - Limitations (15 reviews) - Limited Features (10 reviews) - Booking Issues (6 reviews) - Complex Setup (6 reviews) - Payment Issues (6 reviews) ### What Do G2 Reviewers Say About Zanda (formerly Power Diary)? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Zanda, with straightforward setup and seamless integration enhancing their experience. - Users appreciate the **responsive and helpful customer support** of Zanda, enhancing the overall user experience. - Users find Zanda's **setup ease** invaluable, allowing effortless integration into their workflow and enhancing overall productivity. - Users value the **clear scheduling interface** of Zanda, enabling efficient appointment management and seamless Google Calendar integration. - Users find Zanda to be **incredibly helpful** , enhancing practice management with responsive support and user-friendly features. **Cons:** - Users find **automations unclear** , complicating therapy setups and increasing the need for manual interventions in various processes. - Users find the **limited features** in Zanda restrict functionality, complicating room bookings and overall scheduling management. - Users face significant **booking issues** with Zanda, as room functionality is limited and lacks integration with existing tools. - Users find the **setup process complex** , making it frustrating and time-consuming to configure automations and features effectively. - Users express frustration over **payment issues** , like manual scoring for tools and limited calendar access for admin staff. #### What Are Recent G2 Reviews of Zanda (formerly Power Diary)? **"[All-In-One Platform with Room for Improvement](https://www.g2.com/survey_responses/zanda-formerly-power-diary-review-11301788)"** **Rating:** 5.0/5.0 stars *— Leah F.* [Read full review](https://www.g2.com/survey_responses/zanda-formerly-power-diary-review-11301788) --- **"[Powerdiary is like having an assistant](https://www.g2.com/survey_responses/zanda-formerly-power-diary-review-5314178)"** **Rating:** 4.5/5.0 stars *— Karen M.* [Read full review](https://www.g2.com/survey_responses/zanda-formerly-power-diary-review-5314178) --- #### What Are G2 Users Discussing About Zanda (formerly Power Diary)? - [What does Power Diary do?](https://www.g2.com/discussions/what-does-power-diary-do) - 1 comment - [Is there an app for power diary?](https://www.g2.com/discussions/is-there-an-app-for-power-diary) - 3 comments - [What is the purpose of practice management software?](https://www.g2.com/discussions/what-is-the-purpose-of-practice-management-software) - [What is power dairy?](https://www.g2.com/discussions/what-is-power-dairy) - 1 comment ### 10. [NexHealth](https://www.g2.com/products/nexhealth/reviews) NexHealth is the patient experience platform that provides true practice automation. We help you eliminate the tedious tasks that slows your team down and keeps them tied to the front desk. Our proprietary Synchronizer technology syncs directly with your health record system in real-time, with updates appearing in seconds, not minutes or hours. This unique, reliable sync means you can actually automate every step of the patient journey from booking to payment without the errors and delays common on other platforms. Our patient booking software helps you fill the calendar without endless phone calls. Real-time online booking lets patients schedule 24/7 while our automated Waitlist fills last-minute cancellations in minutes. Bring patients back for the care they need with automated patient recall messages. Our unique 1-Click Booking links makes it easy for patients to schedule follow-ups via SMS or email without a patient portal, saving your team from hours of manual outreach and delighting patients with fewer steps to make an appointment. Handle your entire patient intake process with our HIPAA compliant digital forms software that eliminates the need for paperwork and manual data entry. We digitize your existing forms for you or you can easily create your own with the powerful form builder. Capture all the data you need - from consent, history, payments, and more. Patient information syncs automatically to their record in your EHR, saving you hours of time and reducing data mistakes. Stay on schedule with patients that show up with their intake forms already completed by sending the right forms automatically before each appointment. Next, NexHealth helps you eliminate phone tag with a comprehensive patient communication suite. Automate everything from customizable appointment reminder sequences that reduce no-shows to review requests after appointments that boost your online reputation using feedback from your happiest patients. Our HIPAA-compliant two-way messaging lets your team text directly with patients, ending the game of phone tag for good. Finally, get paid faster with in-office terminals and digital payment requests that sync with your EHR ledger. You can collect outstanding balances with simple text and email payment requests that make it convenient for patients to pay. Ledger Sync instantly shows who has a balance and automatically posts payments back to the patient record with correct provider and procedure attribution, saving hours valuable admin time every week. Free your team from repetitive tasks so they can focus on what matters most: the patients. Get started with flexible, month-to-month billing and no long-term contracts. **Average Rating:** 4.8/5.0 **Total Reviews:** 112 **How Do G2 Users Rate NexHealth?** - **Workflow Management:** 9.3/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 9.4/10 (Category avg: 8.5/10) - **Patient Communications:** 9.7/10 (Category avg: 8.8/10) **Who Is the Company Behind NexHealth?** - **Seller:** [Nex Health](https://www.g2.com/sellers/nex-health) - **Company Website:** https://nexhealth.com - **Year Founded:** 2017 - **HQ Location:** San Francisco, California - **Twitter:** @nexhealthHQ (2,139 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5366106/ (190 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Office Manager, Dentist - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 88% Small-Business, 10% Mid-Market #### What Are NexHealth's Pros and Cons? **Pros:** - Ease of Use (28 reviews) - Customer Support (14 reviews) - Communication (10 reviews) - Online Forms (10 reviews) - Patient Communication (10 reviews) **Cons:** - Messaging Issues (4 reviews) - Technical Issues (4 reviews) - Limited Features (3 reviews) - Appointment Management (2 reviews) - Calendar Syncing Issues (2 reviews) ### What Do G2 Reviewers Say About NexHealth? *AI-generated summary from verified user reviews* **Pros:** - Users find NexHealth to be **user-friendly and convenient** , streamlining patient communication and payment processes effectively. - Users commend the **outstanding customer support** of NexHealth, consistently providing helpful assistance when needed. - Users love the **effective communication tools** of NexHealth, which enhance patient interaction and streamline administrative tasks. - Users love the **ease of managing online forms** , enhancing patient communication and streamlined workflows. - Users appreciate the **ease of communication with patients** provided by NexHealth, enhancing their interaction and service delivery. **Cons:** - Users express frustration with **messaging issues** in NexHealth, noting inefficiencies and the need for multiple work-arounds. - Users often face **technical issues** like lag and syncing problems, impacting checkout efficiency and compatibility with Android. - Users face **limited features** that require multiple work-arounds, complicating usability and appointment management. - Users find the **appointment management cumbersome** , requiring multiple steps and workarounds for basic functions. - Users often face **calendar syncing issues** , affecting the visibility of important information and overall usability. #### What Are Recent G2 Reviews of NexHealth? **"[Flexible Insurance, Credit Card, and Messaging Options in Nexhealth](https://www.g2.com/survey_responses/nexhealth-review-12954504)"** **Rating:** 4.0/5.0 stars *— Shawn M.* [Read full review](https://www.g2.com/survey_responses/nexhealth-review-12954504) --- **"[Transforming Patient Communication and Scheduling Efficiency](https://www.g2.com/survey_responses/nexhealth-review-13034286)"** **Rating:** 5.0/5.0 stars *— Samir A.* [Read full review](https://www.g2.com/survey_responses/nexhealth-review-13034286) --- #### What Are G2 Users Discussing About NexHealth? - [How do you use Nexhealth?](https://www.g2.com/discussions/how-do-you-use-nexhealth) - [How many employees does NexHealth have?](https://www.g2.com/discussions/how-many-employees-does-nexhealth-have) - [Is NexHealth secure?](https://www.g2.com/discussions/is-nexhealth-secure) - [What does NexHealth do?](https://www.g2.com/discussions/what-does-nexhealth-do) ### 11. [Carepatron](https://www.g2.com/products/carepatron/reviews) Carepatron is a comprehensive practice management software solution designed to assist healthcare teams in effectively managing their operations and enhancing patient care. This platform caters to a wide range of healthcare professionals, including solo practitioners and larger teams, by providing an integrated suite of tools that streamline various aspects of practice management. Targeted at healthcare providers who seek to optimize their workflows, Carepatron offers functionalities such as online booking, electronic health records, task management, note-taking, secure messaging, video consultations, and artificial intelligence features. This all-in-one solution is particularly beneficial for practitioners looking to reduce administrative burdens and focus more on patient care. By centralizing these essential functions, Carepatron allows healthcare teams to operate more efficiently, regardless of their size or specialization. One of the standout features of Carepatron is its user-friendly interface, which allows for easy customization. Healthcare providers can tailor the software to meet their specific needs with just a few clicks, ensuring that the system aligns with their practice's unique workflows. This flexibility is crucial for practices that may have varying requirements based on their patient demographics or service offerings. Additionally, the platform's design promotes seamless communication among team members, enhancing collaboration and improving overall service delivery. Carepatron also prioritizes patient engagement by facilitating online booking and secure messaging, which can lead to increased patient satisfaction and retention. The inclusion of video consultation capabilities further expands access to care, allowing practitioners to reach patients who may have difficulty attending in-person appointments. By integrating these features, Carepatron not only enhances operational efficiency but also contributes to better health outcomes for patients. In summary, Carepatron stands out in the practice management software category by combining a robust set of features with an emphasis on ease of use and customization. Its ability to serve a diverse range of healthcare providers while promoting efficient practice management and improved patient care makes it a valuable tool for any healthcare team looking to enhance their operational effectiveness. **Average Rating:** 4.5/5.0 **Total Reviews:** 544 **How Do G2 Users Rate Carepatron?** - **Workflow Management:** 8.5/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 8.5/10 (Category avg: 8.5/10) - **Patient Communications:** 8.6/10 (Category avg: 8.8/10) **Who Is the Company Behind Carepatron?** - **Seller:** [Carepatron](https://www.g2.com/sellers/carepatron) - **Company Website:** https://www.carepatron.com - **Year Founded:** 2018 - **HQ Location:** 408 W 14th Street New York, NY 10014 - **Twitter:** @CarepatronHQ (292 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/carepatron (51 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Therapist, Owner - **Top Industries:** Mental Health Care, Health, Wellness and Fitness - **Company Size:** 91% Small-Business, 3% Mid-Market #### What Are Carepatron's Pros and Cons? **Pros:** - Ease of Use (111 reviews) - Affordable (57 reviews) - User Interface (53 reviews) - Setup Ease (49 reviews) - Helpful (47 reviews) **Cons:** - Limited Features (40 reviews) - Missing Features (33 reviews) - Billing Issues (22 reviews) - Technical Issues (22 reviews) - Limited Customization (21 reviews) ### What Do G2 Reviewers Say About Carepatron? *AI-generated summary from verified user reviews* **Pros:** - Users praise Carepatron for its **simplicity and ease of use** , making client management efficient and convenient. - Users value the **affordability** of Carepatron, making it an ideal choice for budget-conscious professionals. - Users appreciate the **intuitive design** of Carepatron, which simplifies appointment booking and enhances client engagement effortlessly. - Users find the **setup ease** of Carepatron incredibly smooth, making it ideal for startups and new practices. - Users highlight the **extremely helpful staff** of Carepatron, ensuring a positive and supportive experience throughout. **Cons:** - Users express frustration with **limited features** of Carepatron, highlighting inefficiencies and lack of customization in key tools. - Users find the **lack of essential features** frustrating, expressing the need for improvements in automation and billing. - Users are frustrated by the **limited payment processing options** available, wishing for more flexibility in billing systems. - Users experience significant **technical issues** with Carepatron, emphasizing challenges with AI functionality and integration difficulties. - Users express dissatisfaction due to **limited customization options** , making it difficult to tailor Carepatron to their specific needs. #### What Are Recent G2 Reviews of Carepatron? **"[Easy Templates Simplify Case Assessments](https://www.g2.com/survey_responses/carepatron-review-13051702)"** **Rating:** 4.0/5.0 stars *— Belle K.* [Read full review](https://www.g2.com/survey_responses/carepatron-review-13051702) --- **"[Beautiful, Functional Platform With Great AI Tools and Fabulous Support](https://www.g2.com/survey_responses/carepatron-review-13033877)"** **Rating:** 5.0/5.0 stars *— Rashad G.* [Read full review](https://www.g2.com/survey_responses/carepatron-review-13033877) --- ### 12. [Klara](https://www.g2.com/products/klara/reviews) Constant phone calls lead to long wait times, fragmented communication, endless phone tag, unhappy patients, and staff burnout. With Klara, medical practices are able to improve their operational efficiency and centralize patient communication channels with a true system of engagement, integrated with the leading EHRs, and used throughout the entire practice. Every touchpoint throughout the patient journey can be automated with Klara, from appointment reminders to post-visit instructions and beyond. Practices can also communicate with third-party healthcare providers, such as pharmacies, to reduce the time it takes for things like prior authorizations to get approved. Improving patient care and collaboration is as easy as texting. Klara is a leader in patient communication and collaboration whose platform empowers patients to take more control of their healthcare experience and practices to increase efficiency. We help HIPAA-compliant healthcare providers effectively communicate with their patients by transforming high phone volume into two-way messaging. Medical practices across specialties such as dermatology, plastic surgery, OBGYN, family and internal medicine, otolaryngology, pediatrics, primary care, and many more use Klara to improve their patient experience while streamlining their internal administrative workflows. **Average Rating:** 4.6/5.0 **Total Reviews:** 105 **How Do G2 Users Rate Klara?** - **Workflow Management:** 9.2/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 9.0/10 (Category avg: 8.5/10) - **Patient Communications:** 9.3/10 (Category avg: 8.8/10) **Who Is the Company Behind Klara?** - **Seller:** [Klara](https://www.g2.com/sellers/klara) - **Company Website:** https://www.klara.com/ - **Year Founded:** 2013 - **HQ Location:** New York, NY - **LinkedIn® Page:** https://www.linkedin.com/company/getklara/ (89 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Medical Practice, Hospital & Health Care - **Company Size:** 72% Small-Business, 21% Mid-Market #### What Are Klara's Pros and Cons? **Pros:** - Communication (24 reviews) - Ease of Use (21 reviews) - Patient Communication (18 reviews) - Texting Communication (12 reviews) - User Interface (11 reviews) **Cons:** - Limited Features (6 reviews) - Communication Issues (5 reviews) - Messaging Issues (5 reviews) - Search Issues (5 reviews) - Limited Messaging Features (3 reviews) ### What Do G2 Reviewers Say About Klara? *AI-generated summary from verified user reviews* **Pros:** - Users love the **easy communication** with patients through Klara, appreciating its safety and accessibility. - Users appreciate the **ease of use** of Klara, enjoying seamless communication and customization features for patient interactions. - Users appreciate the **ease of patient communication** , finding it simple and accessible for effective interactions. - Users value the **efficient texting communication** of Klara, significantly enhancing patient interactions and streamlining processes. - Users appreciate the **easy and intuitive interface** of Klara, enhancing patient communication and boosting productivity. **Cons:** - Users express frustration with Klara's **limited features** , finding setup difficult and lacking necessary editing capabilities. - Users face significant **communication issues** with Klara, including difficulty navigating closed conversations and inadequate customer support. - Users face **messaging issues** in Klara, with difficulties in setup, readability, and inefficiencies in communication flow. - Users struggle with **search issues** , finding it difficult to locate closed conversations and specific patients efficiently. - Users find Klara's **limited messaging features** frustrating, as they lack editable options and straightforward communication methods. #### What Are Recent G2 Reviews of Klara? **"[Enhanced Patient Communication, Easy Setup](https://www.g2.com/survey_responses/klara-review-12000889)"** **Rating:** 5.0/5.0 stars *— Abigail S.* [Read full review](https://www.g2.com/survey_responses/klara-review-12000889) --- **"[Effortless Patient Communication with Klara](https://www.g2.com/survey_responses/klara-review-12657112)"** **Rating:** 4.5/5.0 stars *— KRUNAL P.* [Read full review](https://www.g2.com/survey_responses/klara-review-12657112) --- #### What Are G2 Users Discussing About Klara? - [What is Klara used for?](https://www.g2.com/discussions/what-is-klara-used-for) - [What does Klara do?](https://www.g2.com/discussions/what-does-klara-do) - 1 comment - [What is Klara app?](https://www.g2.com/discussions/what-is-klara-app) - 1 comment - [How much does Klara cost?](https://www.g2.com/discussions/how-much-does-klara-cost) - 1 comment ### 13. [Agentforce Health (formerly Salesforce Health Cloud)](https://www.g2.com/products/agentforce-health-formerly-salesforce-health-cloud/reviews) Agentforce Health (formerly known as Health Cloud) is the trusted, connected, AI-first platform for healthcare, built on our deeply unified platform with healthcare-specific data models, workflows, interoperability, and compliance. It connects clinical and non-clinical data to fuel pre-built and configurable AI agents - helping you reduce employee burnout, scale personalized patient engagement and accelerate time to care. Put Patients and Members First \*Unify clinical and nonclinical data into a single, comprehensive patient or member profile with purpose-built data models for providers and payers \*Deliver seamless self-service experiences with user-friendly apps for Patient Services, Behavioral Health, Disease Surveillance, and Crisis Management \*Drive member engagement and close care gaps with data-driven segmentation, whole-person care, intelligent referrals, and proactive outreach Contain Costs and Drive Operational Efficiency. \*Get started faster with Salesforce Go. Discover features you already own, turn them on in a single click, and configure them in a streamlined interface to reduce time to value \*Navigate with confidence using the latest Salesforce UI, designed to minimize friction for clinical and administrative teams \*Automate scheduling, assessments, benefits, and care outreach with HIPAA-ready inbound and outbound voice agents \*Eliminate manual entry with Document AI to extract and digitize clinical data from forms \*Lower costs and speed time to care with guided utilization management workflows for prior authorizations, provider network management, and care coordination Deploy Pre-built Agentforce Skills Out-of-the-Box \*Provider: Patient Data EHR Retrieval, Eligibility & Benefits Verification, Provider Match, Medication Refill Requests, and more \*Payer: Claims Service & Member Coverage Assistance, Benefits Verification, Provider Network Summary, and more \*Home Health: Patient Summary & Recommendations, Quote, Benefit & Budget Creation Configure and extend tools with low-code/no-code tools on the Agentforce platform Deliver Intelligent Insights at the Point of Care \*Move beyond static reporting to predictive insights with Health Intelligence, powered by Tableau \*Enable care teams with actionable, AI-powered insights at the point of service \*Support 24/7 patient and member engagement with always-on Agentforce agents Compliance at Every Step \*Deploy AI with confidence using the Agentforce Trust Layer — built-in guardrails mask sensitive PII/PHI ensuring HIPAA adherence \*Set user-based permissions to govern patient and member data visibility Open Ecosystem for Interoperability \*Extend health systems with HL7 FHIR-aligned APIs and Agentforce MuleSoft integrations with EHR, CMS, and more \*Ingest structured and unstructured data from EHRs and claims systems using Data 360 with Zero Copy integration \*Seamlessly integrate with Agentforce 360 products like Slack, Agentforce Marketing, and Tableau **Average Rating:** 3.9/5.0 **Total Reviews:** 33 **How Do G2 Users Rate Agentforce Health (formerly Salesforce Health Cloud)?** - **Workflow Management:** 10.0/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 8.3/10 (Category avg: 8.5/10) - **Patient Communications:** 8.3/10 (Category avg: 8.8/10) **Who Is the Company Behind Agentforce Health (formerly Salesforce Health Cloud)?** - **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce) - **Company Website:** https://www.salesforce.com/ - **Year Founded:** 1999 - **HQ Location:** San Francisco, CA - **Twitter:** @salesforce (579,511 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3185/ (83,223 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care - **Company Size:** 44% Enterprise, 33% Mid-Market #### What Are Agentforce Health (formerly Salesforce Health Cloud)'s Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Features (1 reviews) - Patient Care (1 reviews) - Patient Communication (1 reviews) - Platform Integration (1 reviews) **Cons:** - Complex Interface (1 reviews) - Slow Loading (1 reviews) - Slow Performance (1 reviews) - Software Limitations (1 reviews) - System Complexity (1 reviews) ### What Do G2 Reviewers Say About Agentforce Health (formerly Salesforce Health Cloud)? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** brought by the Patient 360 view, enhancing clinician efficiency and patient tracking. - Users value the **Patient 360 view** , enabling seamless tracking of patient vitals without switching systems. - Users value the **Patient 360 view** for its seamless integration of care data, enhancing patient monitoring efficiency. - Users value the **Patient 360 view** , simplifying patient tracking and enhancing clinician efficiency without toggling systems. - Users value the **seamless integration of patient data** in Agentforce Health, enhancing efficiency and viewability for clinicians. **Cons:** - Users find the **initial configuration complex** , requiring significant effort and middleware for effective data mapping. - Users report that the **slow loading** of the Patient Timeline component can frustrate doctors handling numerous historical records. - Users experience **slow performance** when loading the Patient Timeline, particularly with numerous historical records. - Users find the **initial configuration complex** , requiring extensive effort and middleware, impacting user experience. - Users find the **initial configuration overly complex** , requiring significant effort to integrate external EHR data effectively. #### What Are Recent G2 Reviews of Agentforce Health (formerly Salesforce Health Cloud)? **"[A Robust Platform for Patient Data, but Implementation is Heavy](https://www.g2.com/survey_responses/agentforce-health-formerly-salesforce-health-cloud-review-12128060)"** **Rating:** 4.5/5.0 stars *— Chintan S.* [Read full review](https://www.g2.com/survey_responses/agentforce-health-formerly-salesforce-health-cloud-review-12128060) --- **"[Salesforce Health Cloud Review](https://www.g2.com/survey_responses/agentforce-health-formerly-salesforce-health-cloud-review-9793294)"** **Rating:** 4.5/5.0 stars *— Vikas S.* [Read full review](https://www.g2.com/survey_responses/agentforce-health-formerly-salesforce-health-cloud-review-9793294) --- #### What Are G2 Users Discussing About Agentforce Health (formerly Salesforce Health Cloud)? - [Who uses Salesforce health Cloud?](https://www.g2.com/discussions/who-uses-salesforce-health-cloud) - [What is included in a health Cloud license?](https://www.g2.com/discussions/what-is-included-in-a-health-cloud-license) - [How is Salesforce used in healthcare?](https://www.g2.com/discussions/how-is-salesforce-used-in-healthcare) - [What does Salesforce health Cloud do?](https://www.g2.com/discussions/what-does-salesforce-health-cloud-do) ### 14. [Spruce Health](https://www.g2.com/products/spruce-health/reviews) Spruce Health is an all-in-one HIPAA-compliant platform built for healthcare that puts calls, voicemails, texts, secure messages, fax, video, and telemedicine all in one place. Spruce can power your entire practice's phone system with VoIP phones and phone trees. For advanced practices, Spruce provides an after-hours phone solution, bulk messaging, workflow automation, payments, schedule and saved messages, and EHR integrations. **Average Rating:** 4.7/5.0 **Total Reviews:** 340 **How Do G2 Users Rate Spruce Health?** - **Workflow Management:** 8.8/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 8.1/10 (Category avg: 8.5/10) - **Patient Communications:** 9.5/10 (Category avg: 8.8/10) **Who Is the Company Behind Spruce Health?** - **Seller:** [Spruce](https://www.g2.com/sellers/spruce) - **Year Founded:** 2013 - **HQ Location:** San Francisco, CA - **Twitter:** @SpruceHealth (642 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/spruce-health/ (55 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Therapist - **Top Industries:** Mental Health Care, Health, Wellness and Fitness - **Company Size:** 98% Small-Business, 1% Mid-Market #### What Are Spruce Health's Pros and Cons? **Pros:** - Ease of Use (16 reviews) - Customer Support (11 reviews) - Efficiency (10 reviews) - Features (9 reviews) - Helpful (9 reviews) **Cons:** - Limited Features (8 reviews) - Missing Features (6 reviews) - Expensive (5 reviews) - Messaging Issues (5 reviews) - Limited Access (4 reviews) ### What Do G2 Reviewers Say About Spruce Health? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of Spruce Health, making communication seamless for both providers and patients. - Users commend the **responsive customer support** of Spruce Health, ensuring quick assistance and seamless user experience. - Users appreciate the **efficiency** of Spruce Health, which streamlines communication and enhances practice operations seamlessly. - Users appreciate the **convenient and efficient features** of Spruce Health for seamless client communication and workflow management. - Users highlight the **exceptional customer support** of Spruce Health, appreciating quick responses and seamless assistance for their needs. **Cons:** - Users feel that the **limited features** require expensive subscription tiers, hindering access to essential tools for practice management. - Users express frustration over **missing features** that necessitate a higher subscription tier, limiting accessibility and usability. - Users find the **Communicator Plan expensive** , feeling it's costly for solo practitioners needing essential features. - Users express concerns about **messaging issues** , particularly around mandatory account requirements for HIPAA compliance and message accessibility. - Users feel frustrated by **limited access** to features, as many require higher-tier subscriptions for basic functionalities. #### What Are Recent G2 Reviews of Spruce Health? **"[Spruce Health API Integration (with Keragon) Saved Me Hours Every Month](https://www.g2.com/survey_responses/spruce-health-review-12876074)"** **Rating:** 5.0/5.0 stars *— Christoffer L.* [Read full review](https://www.g2.com/survey_responses/spruce-health-review-12876074) --- **"[Flexible, Versatile Communication for Growing Teams with Spruce Health](https://www.g2.com/survey_responses/spruce-health-review-13054721)"** **Rating:** 4.5/5.0 stars *— Nathan M.* [Read full review](https://www.g2.com/survey_responses/spruce-health-review-13054721) --- #### What Are G2 Users Discussing About Spruce Health? - [What is Spruce Health used for?](https://www.g2.com/discussions/what-is-spruce-health-used-for) - [What does Spruce do?](https://www.g2.com/discussions/spruce-health-what-does-spruce-do) - [What does Spruce do?](https://www.g2.com/discussions/what-does-spruce-do) - 1 comment - [What is spruce software?](https://www.g2.com/discussions/what-is-spruce-software) - 1 comment - [Is Spruce a ERP system?](https://www.g2.com/discussions/is-spruce-a-erp-system) - 10 comments ### 15. [Solutionreach](https://www.g2.com/products/solutionreach/reviews) Accelerate your revenue cycle with a unified, customizable patient messaging solution that streamlines the patient journey from first appointment to final payment. Solutionreach is the easy-to-use communications solution that helps build personalized patient relationships, improves care outcomes, optimizes staff time, and drives revenue We transform your patient communications while integrating seamlessly into existing operations. For 24 years, Solutionreach has kept offices running smoothly daily by growing revenue, and reducing no-shows for healthcare customers of all sizes with our industry-leading platform and service reliability. To learn how to get happier patients and staff with Solutionreach, visit www.solutionreach.com. **Average Rating:** 4.3/5.0 **Total Reviews:** 167 **How Do G2 Users Rate Solutionreach?** - **Workflow Management:** 8.3/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 8.5/10 (Category avg: 8.5/10) - **Patient Communications:** 8.6/10 (Category avg: 8.8/10) **Who Is the Company Behind Solutionreach?** - **Seller:** [Solutionreach](https://www.g2.com/sellers/solutionreach) - **Year Founded:** 2000 - **HQ Location:** Lehi, UT - **Twitter:** @solutionreach (1,828 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2326749/ (309 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Office Manager - **Top Industries:** Medical Practice, Hospital & Health Care - **Company Size:** 88% Small-Business, 9% Mid-Market #### What Are Solutionreach's Pros and Cons? **Pros:** - Appointment Scheduling (1 reviews) - Client Management (1 reviews) - Communication (1 reviews) - Communication Ease (1 reviews) - Communication Efficiency (1 reviews) **Cons:** - Frequent Updates (1 reviews) - Inconvenience (1 reviews) - Inefficient Updates (1 reviews) - Payment Issues (1 reviews) - Update Issues (1 reviews) ### What Do G2 Reviewers Say About Solutionreach? *AI-generated summary from verified user reviews* **Pros:** - Users love the **easy patient scheduling** with Solutionreach, making communication streamlined and enjoyable for staff. - Users appreciate the **streamlined patient communication** of Solutionreach, making scheduling easy and enjoyable for staff and patients alike. - Users value the **efficient communication** capabilities of Solutionreach, enabling rapid updates to all customers. - Users value the **communication ease** of Solutionreach, allowing for quick and efficient updates to customers. - Users value the **communication efficiency** of Solutionreach, enabling quick and easy updates to all customers. **Cons:** - Users are frustrated with **frequent updates** that alter functionality, making Conversations less convenient than before. - Users find the **browser dependency inconvenient** , as it leads to accidental closures and disrupts workflow. - Users are frustrated with the **inefficient updates** that disrupt their workflow and lead to errors in usage. - Users desire a **pay per use payments option** for increased flexibility in managing costs with Solutionreach. - Users find the **update issues** frustrating as it disrupts accessibility and leads to accidental closures. #### What Are Recent G2 Reviews of Solutionreach? **"[Easy Texting for Payments, Reviews, and Paperwork](https://www.g2.com/survey_responses/solutionreach-review-12625716)"** **Rating:** 5.0/5.0 stars *— Kelsey H.* [Read full review](https://www.g2.com/survey_responses/solutionreach-review-12625716) --- **"[Great Partner!](https://www.g2.com/survey_responses/solutionreach-review-12439031)"** **Rating:** 5.0/5.0 stars *— Betsy C.* [Read full review](https://www.g2.com/survey_responses/solutionreach-review-12439031) --- #### What Are G2 Users Discussing About Solutionreach? - [What is Solutionreach used for?](https://www.g2.com/discussions/solutionreach-what-is-solutionreach-used-for) - [What is Solutionreach used for?](https://www.g2.com/discussions/what-is-solutionreach-used-for) ### 16. [Practice Better](https://www.g2.com/products/practice-better/reviews) Practice Better is the leading all-in-one practice management software solution designed to help health and wellness professionals streamline their operations and enhance client support. Our comprehensive platform caters to a diverse range of practitioners, including nutritionists, therapists, coaches, therapists, chiropractors, fitness trainers, and more, providing them with the tools necessary to manage their practices efficiently and effectively. Practice Better serves both solo practitioners and larger group practices across the globe. By offering a centralized, all-in-one EHR solution. With our user-friendly interface, Practice Better allows practitioners to focus more on their clients and less on administrative tasks, ultimately leading to improved client outcomes and satisfaction. Key features of Practice Better include appointment booking, billing management, telehealth capabilities, and client engagement tools. The appointment booking system enables practitioners to manage their schedules seamlessly, reducing the likelihood of double bookings and missed appointments. Practice Better Payments simplifies invoicing and payment processing, allowing professionals to track their finances with ease. Additionally, the telehealth functionality provides a secure platform for virtual consultations, ensuring that practitioners can connect with clients regardless of location. Another significant aspect of Practice Better is its client engagement tools, which include customizable client portals and online programs or courses. These features empower practitioners to create personalized experiences for their clients, fostering a sense of community and support. By offering resources like educational materials and progress tracking, practitioners can enhance the overall client experience and encourage adherence to wellness plans. Overall, Practice Better stands out in the practice management software category by providing a comprehensive suite of features tailored specifically for health and wellness professionals. Our focus on improving practice management, client support, and engagement allows practitioners to scale their businesses effectively while delivering better outcomes for their clients. The platform not only simplifies daily operations but also enhances overall quality of care, making it an invaluable tool for those in the health and wellness industry. **Average Rating:** 4.7/5.0 **Total Reviews:** 297 **How Do G2 Users Rate Practice Better?** - **Workflow Management:** 8.7/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 8.2/10 (Category avg: 8.5/10) - **Patient Communications:** 9.2/10 (Category avg: 8.8/10) **Who Is the Company Behind Practice Better?** - **Seller:** [Green Patch Inc](https://www.g2.com/sellers/green-patch-inc) - **Company Website:** https://practicebetter.io/ - **Year Founded:** 2014 - **HQ Location:** Toronto, ON, CA - **Twitter:** @thatcleanlife (4,778 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/16034130 (89 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Registered Dietitian, Owner - **Top Industries:** Health, Wellness and Fitness, Alternative Medicine - **Company Size:** 96% Small-Business #### What Are Practice Better's Pros and Cons? **Pros:** - Ease of Use (63 reviews) - Features (57 reviews) - Efficiency (42 reviews) - Easy Integrations (33 reviews) - Integrations (31 reviews) **Cons:** - Missing Features (37 reviews) - Limited Features (21 reviews) - Not User-Friendly (17 reviews) - Integration Issues (16 reviews) - Limited Integration (12 reviews) ### What Do G2 Reviewers Say About Practice Better? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Practice Better, finding it intuitive and time-saving for managing client interactions. - Users value the **all-in-one platform** of Practice Better, enhancing efficiency in communication, billing, and client management. - Users value the **efficiency** of Practice Better, highlighting streamlined processes and seamless third-party integrations for saving time. - Users appreciate the **easy integrations** of Practice Better, making client management and virtual sessions seamless and efficient. - Users benefit from the **seamless integrations** of Practice Better, enhancing productivity and streamlining various tasks effectively. **Cons:** - Users find Practice Better lacking in **robust features** , particularly for assessments and internal collaboration tools. - Users feel **limited features** hinder their experience, especially regarding accessibility and customization in the starter plan. - Users find the **complexity and lack of user-friendliness** in Practice Better overwhelming, impacting their overall experience. - Users often face **integration issues** with platforms like Google Calendar and QuickBooks, which limits functionality and convenience. - Users find **limited integration** with other tools frustrating, affecting overall usability and feature accessibility in Practice Better. #### What Are Recent G2 Reviews of Practice Better? **"[Exceeded Expectations: Intake Forms to Invoices, It Handles It All](https://www.g2.com/survey_responses/practice-better-review-12937619)"** **Rating:** 5.0/5.0 stars *— Wendy N.* [Read full review](https://www.g2.com/survey_responses/practice-better-review-12937619) --- **"[Elite, Easy-to-Use Platform with Outstanding Customer Service](https://www.g2.com/survey_responses/practice-better-review-12488200)"** **Rating:** 5.0/5.0 stars *— Stephanie Z.* [Read full review](https://www.g2.com/survey_responses/practice-better-review-12488200) --- #### What Are G2 Users Discussing About Practice Better? - [What do you like most about Practice Better for managing client health records, and what improvements could be made?](https://www.g2.com/discussions/what-do-you-like-most-about-practice-better-for-managing-client-health-records-and-what-improvements-could-be-made) - [What is the better app?](https://www.g2.com/discussions/what-is-the-better-app) - 1 comment - [Is practice Better hipaa compliant?](https://www.g2.com/discussions/is-practice-better-hipaa-compliant) - 1 comment - [Is Canadian practice better?](https://www.g2.com/discussions/is-canadian-practice-better) - 1 comment ### 17. [EHRYourWay](https://www.g2.com/products/ehryourway/reviews) EHRYourWay is an end-to-end, ONC-certified electronic health record (EHR) solution specifically designed for the unique needs of behavioral health organizations. This comprehensive platform caters to outpatient and inpatient mental health clinics, addiction treatment centers, psychiatric hospitals, and Certified Community Behavioral Health Clinics (CCBHCs). By integrating all necessary functionalities—from patient intake and admissions to scheduling, clinical documentation, billing, and reporting—EHRYourWay eliminates the need for multiple vendors and disjointed systems, providing a seamless experience for users. Targeted primarily at healthcare providers in the behavioral health sector, EHRYourWay addresses the complexities of clinical workflows, compliance, and billing associated with mental health care. The platform is particularly beneficial for organizations that require a high degree of customization in their documentation and operational processes. Unlike rigid EHR systems that impose predefined workflows, EHRYourWay allows organizations to configure the platform according to their specific needs, ensuring that forms, workflows, and rules align with existing practices. This flexibility is essential for maintaining efficiency and minimizing disruption in clinical settings. One of the standout features of EHRYourWay is its robust clinical documentation capabilities. The platform enables users to create fully customized electronic replicas of their existing paper forms, allowing clinical staff to document care in a familiar format. It supports a wide range of behavioral health documentation, including psychiatric evaluations, therapy progress notes, and treatment plans. Additionally, built-in validated assessments, such as the PHQ-9 and GAD-7, automate scoring, while the integrated treatment planning module ensures continuity across patient records, linking assessments, diagnoses, and treatment goals in a comprehensive, audit-ready manner. In terms of billing and revenue cycle management, EHRYourWay streamlines the entire process from eligibility verification to claims submission. Its advanced fee schedule rules engine automates the determination of CPT codes and charge amounts, reducing manual entry and minimizing errors. The platform accommodates complex billing requirements, supporting various payers, including Medicaid, Medicare, and commercial insurers. Furthermore, EHRYourWay is equipped with compliance features, such as SOC 2 and ONC certifications, ensuring that organizations remain audit-ready while adhering to regulatory standards. EHRYourWay also excels in practice management, offering integrated solutions for scheduling, telehealth, patient portals, and intake management without the need for third-party add-ons. With a dedicated team of over 150 developers focused exclusively on behavioral health, EHRYourWay provides specialized support seven days a week, ensuring that users receive assistance tailored to their operational needs. This commitment to understanding the intricacies of behavioral health operations sets EHRYourWay apart as a comprehensive solution for organizations striving to enhance their clinical and administrative workflows. **Average Rating:** 4.7/5.0 **Total Reviews:** 332 **How Do G2 Users Rate EHRYourWay?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.7/10) **Who Is the Company Behind EHRYourWay?** - **Seller:** [EHR Your Way](https://www.g2.com/sellers/ehr-your-way) - **Company Website:** https://ehryourway.com/ - **Year Founded:** 2008 - **HQ Location:** San Diego, California - **Twitter:** @ehryourway (168 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ehr-your-way/ (33 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Therapist, Office Manager - **Top Industries:** Mental Health Care, Hospital & Health Care - **Company Size:** 55% Small-Business, 43% Mid-Market #### What Are EHRYourWay's Pros and Cons? **Pros:** - Ease of Use (68 reviews) - Customer Support (29 reviews) - Efficiency (27 reviews) - Document Management (22 reviews) - Navigation Ease (21 reviews) **Cons:** - Technical Issues (12 reviews) - Limited Customization (11 reviews) - Poor Navigation (9 reviews) - Not User-Friendly (8 reviews) - Learning Curve (7 reviews) ### What Do G2 Reviewers Say About EHRYourWay? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of EHRYourWay, facilitating quick navigation and efficient management of daily tasks. - Users find the **customer support** of EHRYourWay to be consistently helpful and responsive in resolving issues. - Users value the **efficiency** of EHRYourWay, noting its time-saving features and user-friendly design for optimal productivity. - Users appreciate the **streamlined documentation workflow** of EHRYourWay, which enhances efficiency in managing client records. - Users appreciate the **user-friendly navigation** of EHRYourWay, which enhances their overall experience and efficiency. **Cons:** - Users experience **technical issues** like bugs and slow performance, impacting daily workflow and productivity significantly. - Users find **limited customization** restrictive, hindering their ability to meet specific clinical documentation needs effectively. - Users experience **poor navigation** in EHRYourWay, causing frustration and inefficiency in managing patient information. - Users find EHRYourWay to be **not user-friendly** , particularly for older coworkers struggling with usability and navigation. - Users find the **learning curve challenging** , making it difficult for new users to comfortably navigate the EHR system. #### What Are Recent G2 Reviews of EHRYourWay? **"[Extremely Helpful and Time-Saving EHR with Minimal Issues](https://www.g2.com/survey_responses/ehryourway-review-12210651)"** **Rating:** 5.0/5.0 stars *— Amanda J.* [Read full review](https://www.g2.com/survey_responses/ehryourway-review-12210651) --- **"[Consistently Excellent Support and a Smooth EHRYW Implementation](https://www.g2.com/survey_responses/ehryourway-review-12678542)"** **Rating:** 4.0/5.0 stars *— Kate T.* [Read full review](https://www.g2.com/survey_responses/ehryourway-review-12678542) --- #### What Are G2 Users Discussing About EHRYourWay? - [What are the EHR functions?](https://www.g2.com/discussions/what-are-the-ehr-functions) - 1 comment - [What are the key components of an EHR?](https://www.g2.com/discussions/what-are-the-key-components-of-an-ehr) - [What are the unique features of electronic health record software?](https://www.g2.com/discussions/what-are-the-unique-features-of-electronic-health-record-software) - 1 comment - [What are the features of an EHR system?](https://www.g2.com/discussions/ehr-your-way-what-are-the-features-of-an-ehr-system) ### 18. [Artera](https://www.g2.com/products/artera/reviews) Artera is the proven agentic healthcare company, leveraging a decade of deep expertise to support 2 billion patient communications annually. Our solutions empower humans and AI Agents to work together to fix patient communications across text, phone, and web, unifying the entire patient journey - from scheduling and intake to billing and more. Trusted by over 1,000 healthcare organizations (including specialty groups, FQHCs, large IDNs, and federal agencies), Artera directly increases staff efficiency, boosts patient engagement, and improves the provider bottom line, helping patients get the care they need with simplicity and speed. 2B+ Annual Comms. | 200M+ Patients | 10yrs Experience | FedRAMP High in Process | www.artera.io | **Average Rating:** 4.8/5.0 **Total Reviews:** 88 **How Do G2 Users Rate Artera?** - **Workflow Management:** 9.7/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 10.0/10 (Category avg: 8.5/10) - **Patient Communications:** 9.4/10 (Category avg: 8.8/10) **Who Is the Company Behind Artera?** - **Seller:** [Artera](https://www.g2.com/sellers/artera) - **Company Website:** https://artera.io - **Year Founded:** 2015 - **HQ Location:** Santa Barbara, US - **Twitter:** @Artera_io (762 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9405895/ (294 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 63% Mid-Market, 19% Enterprise #### What Are Artera's Pros and Cons? **Pros:** - Communication (8 reviews) - Ease of Use (8 reviews) - Patient Communication (8 reviews) - Texting Communication (5 reviews) - Texting Feature (5 reviews) **Cons:** - Messaging Issues (6 reviews) - Limited Features (3 reviews) - Limited Messaging Features (3 reviews) - Communication Issues (2 reviews) - Difficult Navigation (2 reviews) ### What Do G2 Reviewers Say About Artera? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **quick and versatile communication** capabilities of Artera, enhancing patient outreach efficiently. - Users highlight Artera's **ease of use** , simplifying patient communication and enhancing appointment management efficiently. - Users appreciate the **quick and effective patient communication** options, enhancing outreach through various messaging formats. - Users value the **quick messaging capabilities** of Artera, enhancing communication with patients efficiently and effectively. - Users find the **texting feature** of Artera invaluable for quick and efficient communication with patients. **Cons:** - Users face **messaging issues** with Artera, finding it difficult to manage multiple team messages effectively. - Users express concern about **limited features** that make scaling for larger organizations more challenging than for smaller ones. - Users find the **limited messaging features** hinder effective communication, especially in high-volume patient management scenarios. - Users experience **communication issues** with Artera, lacking notifications for new messages and channels, affecting timely responses. - Users find **difficult navigation** in Artera, especially for larger organizations requiring excessive clicks to manage updates. #### What Are Recent G2 Reviews of Artera? **"[Artera: Simple, Fast Campaigns with Easy Message Duplication](https://www.g2.com/survey_responses/artera-review-13051576)"** **Rating:** 5.0/5.0 stars *— Daniel A.* [Read full review](https://www.g2.com/survey_responses/artera-review-13051576) --- **"[Effortless Patient Communication with HIPAA Compliance](https://www.g2.com/survey_responses/artera-review-12590616)"** **Rating:** 5.0/5.0 stars *— Vanessa .* [Read full review](https://www.g2.com/survey_responses/artera-review-12590616) --- #### What Are G2 Users Discussing About Artera? - [How does well health make money?](https://www.g2.com/discussions/how-does-well-health-make-money) - 1 comment - [Is Well Health Technologies a buy?](https://www.g2.com/discussions/is-well-health-technologies-a-buy) - [What is well company?](https://www.g2.com/discussions/what-is-well-company) - [What does well app do?](https://www.g2.com/discussions/what-does-well-app-do) - 1 comment ### 19. [Luma Health](https://www.g2.com/products/luma-health/reviews) Luma was founded on the idea that healthcare should work better for all. Our solutions eliminate bottlenecks in the patient journey to make health systems more efficient – from scheduling and care coordination to AI fax processing. Headquartered in San Francisco, Luma serves more than 1,000 healthcare organizations in the United States, Canada, and the United Kingdom. Luma supports the care journeys of more than 100 million patients. **Average Rating:** 4.8/5.0 **Total Reviews:** 81 **How Do G2 Users Rate Luma Health?** - **Workflow Management:** 9.3/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 9.5/10 (Category avg: 8.5/10) - **Patient Communications:** 9.8/10 (Category avg: 8.8/10) **Who Is the Company Behind Luma Health?** - **Seller:** [Luma Health](https://www.g2.com/sellers/luma-health) - **Year Founded:** 2015 - **HQ Location:** San Mateo, California - **Twitter:** @lumahealthhq (686 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/6403362/ (198 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Medical Practice, Hospital & Health Care - **Company Size:** 57% Mid-Market, 38% Small-Business #### What Are Luma Health's Pros and Cons? **Pros:** - Automation (1 reviews) - Communication (1 reviews) - Comprehensive Features (1 reviews) - Customer Communication (1 reviews) - Customer Support (1 reviews) **Cons:** - Complex Interface (1 reviews) - Data Management (1 reviews) - Incomplete Data (1 reviews) - Not User-Friendly (1 reviews) - System Complexity (1 reviews) ### What Do G2 Reviewers Say About Luma Health? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **automation features** of Luma Health, enhancing patient engagement with minimal human intervention and improved efficiency. - Users value the **easy communication** with patients, allowing for seamless text exchanges and quick replies. - Users value the **comprehensive features** of Luma Health, enhancing patient engagement and system performance efficiently. - Users value the **easy patient communication** with Luma Health, allowing seamless text exchanges and replies. - Users commend the **exceptional customer support** from Luma Health, highlighting their compassion and innovative problem-solving abilities. **Cons:** - Users find Luma's interface to be **complex** , requiring significant familiarity to operate effectively. - Users face challenges with **data management complexities** , often stemming from inaccurate or incomplete system-level data. - Users report that **incomplete data** often causes issues with Luma, impacting overall performance despite its reliable support. - Users find Luma Health **not user-friendly** , as it requires significant familiarity with IT systems for effective use. - Users find Luma Health's **system complexity** challenging, requiring familiarity with other products for effective operation. #### What Are Recent G2 Reviews of Luma Health? **"[Luma Leads The Way](https://www.g2.com/survey_responses/luma-health-review-9733505)"** **Rating:** 4.5/5.0 stars *— Vonda M.* [Read full review](https://www.g2.com/survey_responses/luma-health-review-9733505) --- **"[Effortless Patient Communication Made Easy](https://www.g2.com/survey_responses/luma-health-review-11980167)"** **Rating:** 5.0/5.0 stars *— Stephanie S.* [Read full review](https://www.g2.com/survey_responses/luma-health-review-11980167) --- #### What Are G2 Users Discussing About Luma Health? - [What is patient engagement platform?](https://www.g2.com/discussions/what-is-patient-engagement-platform) - 1 comment - [How do you use Luma health?](https://www.g2.com/discussions/how-do-you-use-luma-health) - 1 comment - [Is Luma Health legitimate?](https://www.g2.com/discussions/is-luma-health-legitimate) - [What does Luma Health do?](https://www.g2.com/discussions/what-does-luma-health-do) ### 20. [RevenueWell](https://www.g2.com/products/revenuewell/reviews) RevenueWell is a dental practice management and patient communication platform that helps dental practices attract new patients, automate administrative workflows, and strengthen relationships with existing patients throughout the care journey. Designed for solo practices, group practices, and dental specialists, the platform integrates marketing, communication, and front-office tools into a single solution built specifically for the dental industry. RevenueWell was founded in 2010 by dental professionals to address the operational and communication challenges unique to dental practices. The platform reduces manual front-desk work by automating outreach, appointment management, and patient follow-up — allowing staff to spend less time on administrative tasks and more time on patient care. Core platform capabilities include: Automated appointment reminders, post-op instructions, and treatment plan follow-ups via email, text, and phone Two-way texting and integrated phone (RevenueWell Phone) for flexible, real-time patient communication Online scheduling and digital patient intake forms (RevenueWell Forms) to reduce paperwork and streamline check-in Social media management and online reputation management tools to support patient acquisition Teledentistry support for remote patient consultations RevenueWell also offers add-on products for practices that want to extend their capabilities: AI Receptionist — An AI-powered virtual receptionist that handles inbound patient calls, answers common questions, and captures appointment requests around the clock, reducing missed calls and front-desk phone volume AI Insurance Verification — An automated insurance verification tool that checks patient eligibility in real time, reducing manual verification time and helping prevent claim errors before appointments For practices that prefer a fully managed approach to patient acquisition, RevenueWell offers digital marketing services, including website design, paid search advertising, and SEO — handled by a team with dental-specific marketing expertise. This allows practices to outsource their online marketing without managing agencies or building in-house capabilities. RevenueWell integrates with major dental practice management systems, making it compatible with existing clinical workflows without requiring practices to replace their current software infrastructure. **Average Rating:** 4.7/5.0 **Total Reviews:** 134 **How Do G2 Users Rate RevenueWell?** - **Workflow Management:** 9.5/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 9.3/10 (Category avg: 8.5/10) - **Patient Communications:** 9.6/10 (Category avg: 8.8/10) **Who Is the Company Behind RevenueWell?** - **Seller:** [RevenueWell](https://www.g2.com/sellers/revenuewell) - **Company Website:** https://www.revenuewell.com - **Year Founded:** 2010 - **HQ Location:** Chicago, Illinois - **Twitter:** @RevenueWell (1,154 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1183856/ (156 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Office Manager - **Top Industries:** Medical Practice, Hospital & Health Care - **Company Size:** 93% Small-Business, 6% Mid-Market #### What Are RevenueWell's Pros and Cons? **Pros:** - Ease of Use (9 reviews) - Patient Communication (8 reviews) - Reminders (8 reviews) - Confirmation Automation (7 reviews) - Efficiency (7 reviews) **Cons:** - Billing Issues (4 reviews) - Technical Issues (4 reviews) - Messaging Issues (3 reviews) - Connectivity Issues (2 reviews) - Customer Service Issues (2 reviews) ### What Do G2 Reviewers Say About RevenueWell? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of RevenueWell, enhancing patient connections and streamlining practice management. - Users value the **effective patient communication** features of RevenueWell, enhancing connections and appointment management with ease. - Users value the **automated reminders** of RevenueWell, appreciating how they save time and streamline appointment management. - Users appreciate the **confirmation automation** of RevenueWell, streamlining appointment management and enhancing patient communication. - Users value the **efficiency** of RevenueWell, appreciating time savings and smart support for managing communications. **Cons:** - Users often face **billing issues** with RevenueWell, experiencing delays even after cancellation and frustrating support responses. - Users face **technical issues** with RevenueWell, including glitches and poor email alerts during campaigns and transitions. - Users experience **messaging issues** with RevenueWell, citing problems with stability, alerts, and user-friendliness. - Users express concerns about **connectivity issues** , experiencing delays and instability with the mobile app's messaging functions. - Users report **customer service issues** with slow response times and difficulties during transitions, affecting overall satisfaction. #### What Are Recent G2 Reviews of RevenueWell? **"[Helpful Insights and Great Communication](https://www.g2.com/survey_responses/revenuewell-review-13068805)"** **Rating:** 4.5/5.0 stars *— Karen D.* [Read full review](https://www.g2.com/survey_responses/revenuewell-review-13068805) --- **"[RevenueWell is like having an extra person working for you.](https://www.g2.com/survey_responses/revenuewell-review-879108)"** **Rating:** 5.0/5.0 stars *— Lesley R.* [Read full review](https://www.g2.com/survey_responses/revenuewell-review-879108) --- #### What Are G2 Users Discussing About RevenueWell? - [What does RevenueWell do?](https://www.g2.com/discussions/what-does-revenuewell-do) - [Who owns RevenueWell?](https://www.g2.com/discussions/who-owns-revenuewell) - [How much does RevenueWell cost?](https://www.g2.com/discussions/how-much-does-revenuewell-cost) - [What is RevenueWell?](https://www.g2.com/discussions/what-is-revenuewell) ### 21. [MaxAssist](https://www.g2.com/products/maxassist/reviews) MaxAssist® is an AI-powered platform designed for dental practices to enhance patient engagement and streamline daily operations. Built by dental professionals, it integrates multiple features to support admin teams, office managers, and dentists in managing scheduling, communication, and administrative workflows. Unlike traditional software, MaxAssist® goes beyond sending reminders by also targeting patients who do not respond to automation. MaxAI, our actionable intelligence feature, uses over a decade of patient scheduling data to generate personalized daily plans. Each morning, dental teams receive guidance on which patients to contact and the most effective approach, helping practices stay ahead of gaps in their hygiene schedule while also identifying unscheduled treatment opportunities. MaxAI can forecast up to 30 days in advance, allowing practices to proactively address potential slowdowns and maximize patient visits. Max integrates with Mango Voice for seamless patient communication. Features like Call Pop and Patient Pop provide immediate visibility into who is calling, including appointment history and relevant patient details. Staff can engage patients in real time, book appointments directly from calls, and reduce manual note-taking, creating a more efficient admin team. MaxAssist® features a user-friendly interface and optimized workflows that reduce errors and simplify repetitive tasks. Staff can manage appointments, track performance, and optimize the entire patient journey with less effort. By combining AI-driven insights, integrated communication tools, and workflow optimization, MaxAssist® ensures dental teams can keep hygiene schedules full, capture previously missed treatment opportunities, and deliver a more productive, patient-focused practice environment. **Average Rating:** 4.7/5.0 **Total Reviews:** 223 **How Do G2 Users Rate MaxAssist?** - **Workflow Management:** 8.8/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 8.7/10 (Category avg: 8.5/10) - **Patient Communications:** 9.2/10 (Category avg: 8.8/10) **Who Is the Company Behind MaxAssist?** - **Seller:** [MaxAssist](https://www.g2.com/sellers/maxassist) - **Company Website:** https://www.maxassist.com - **Year Founded:** 2013 - **HQ Location:** Calgary, Alberta - **LinkedIn® Page:** https://www.linkedin.com/company/recallmax/ (66 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Office Manager, Dentist - **Top Industries:** Hospital & Health Care, Health, Wellness and Fitness - **Company Size:** 87% Small-Business, 7% Mid-Market #### What Are MaxAssist's Pros and Cons? **Pros:** - Ease of Use (27 reviews) - Patient Communication (19 reviews) - Setup Ease (14 reviews) - Time-saving (13 reviews) - Easy Setup (12 reviews) **Cons:** - Messaging Issues (7 reviews) - Limited Features (4 reviews) - System Usability (4 reviews) - Software Limitations (3 reviews) - Complex Navigation (2 reviews) ### What Do G2 Reviewers Say About MaxAssist? *AI-generated summary from verified user reviews* **Pros:** - Users find MaxAssist to be **extremely easy to use** , allowing efficient communication and multitasking with excellent support. - Users value the **easy patient communication** through MaxAssist, enhancing contact efficiency and tracking success effortlessly. - Users praise the **setup ease** of MaxAssist, highlighting its straightforward installation and excellent customer support. - Users value the **time-saving features** of MaxAssist, enhancing efficiency in communication and appointment management. - Users commend the **easy setup** of MaxAssist, enhancing communication and efficiency in managing patient appointments. **Cons:** - Users face **messaging issues** like unwanted reminders and a lack of targeted group messaging capabilities. - Users are disappointed by **limited features** , such as manual appointment entry that complicates scheduling processes. - Users find the **usability confusing** , particularly with note management and navigation, impacting their overall experience with MaxAssist. - Users face **software limitations** with confusing notes, unclear timelines, and integration issues affecting their experience. - Users find **navigation complex** in MaxAssist, often needing to switch to Dentrix for easier access to information. #### What Are Recent G2 Reviews of MaxAssist? **"[Game-Changer with Exceptional Support](https://www.g2.com/survey_responses/maxassist-review-12101138)"** **Rating:** 5.0/5.0 stars *— Lisa P.* [Read full review](https://www.g2.com/survey_responses/maxassist-review-12101138) --- **"[Time-Saving, User-Friendly, and Outstanding Support](https://www.g2.com/survey_responses/maxassist-review-12100359)"** **Rating:** 5.0/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/maxassist-review-12100359) --- #### What Are G2 Users Discussing About MaxAssist? - [What is RecallMax used for?](https://www.g2.com/discussions/what-is-recallmax-used-for) - 1 comment ### 22. [OhMD](https://www.g2.com/products/ohmd/reviews) OhMD is a HIPAA-compliant omni-channel patient communication platform designed to reduce high inbound call volume for physician practices. OhMD brings AI-driven and human-led conversations together across phone, text, and web in a single unified inbox, allowing practices to deflect routine calls with AI while keeping staff in control when expertise is needed. Practices use OhMD to: • Deflect inbound patient calls into text and AI-assisted conversations • Answer calls, texts, and web chats from one unified inbox • Automate scheduling and routine requests without removing staff from the loop • Reduce front desk interruptions and staff burnout • Improve patient access without hiring or outsourcing Practices using OhMD report: • Fewer staff-handled calls • Lower communication costs • Improved patient access and growth Core capabilities include: • AI-assisted call answering and scheduling • Secure texting and call-to-text deflection • Unified inbox for calls, texts, and web chat • Smart routing and assignments based on patient intent • Human takeover of AI conversations when needed **Average Rating:** 4.8/5.0 **Total Reviews:** 170 **How Do G2 Users Rate OhMD?** - **Workflow Management:** 9.6/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 9.3/10 (Category avg: 8.5/10) - **Patient Communications:** 9.9/10 (Category avg: 8.8/10) **Who Is the Company Behind OhMD?** - **Seller:** [OhMD](https://www.g2.com/sellers/ohmd) - **Company Website:** https://www.ohmd.com/ - **Year Founded:** 2016 - **HQ Location:** Burlington, Vermont - **LinkedIn® Page:** https://www.linkedin.com/company/3265568/ (47 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Office Manager, Medical Assistant - **Top Industries:** Medical Practice, Hospital & Health Care - **Company Size:** 54% Small-Business, 45% Mid-Market #### What Are OhMD's Pros and Cons? **Pros:** - Communication (23 reviews) - Patient Communication (20 reviews) - Ease of Use (16 reviews) - Texting Feature (16 reviews) - Customer Communication (11 reviews) **Cons:** - Messaging Issues (8 reviews) - Limited Features (6 reviews) - Limited Messaging Features (6 reviews) - Missing Features (5 reviews) - Technical Issues (4 reviews) ### What Do G2 Reviewers Say About OhMD? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of communication** with patients via OhMD, enhancing connection without giving personal numbers. - Users appreciate the **convenient patient communication** with OhMD, enhancing connection without sharing personal contact information. - Users love the **ease of use** , appreciating the quick, bidirectional communication that enhances patient interaction. - Users value the **seamless patient communication** through OhMD's texting feature, reducing missed calls and enhancing connection. - Users appreciate the **efficient patient communication** of OhMD, making interactions seamless and convenient. **Cons:** - Users express concerns over **messaging issues** , including privacy limitations and the need to refresh for new messages. - Users find the **limited features** of OhMD hinder productivity and wish for more functionalities to be implemented. - Users express frustration over **limited messaging features** , hindering productivity and making patient communication cumbersome. - Users express a desire for **missing features** in OhMD, hoping for enhancements like better mobile functionality and reporting analytics. - Users face occasional **technical issues** , such as slow performance and temporary glitches, but they do not hinder usage significantly. #### What Are Recent G2 Reviews of OhMD? **"[Love OHMD](https://www.g2.com/survey_responses/ohmd-review-11664821)"** **Rating:** 5.0/5.0 stars *— Lisa S.* [Read full review](https://www.g2.com/survey_responses/ohmd-review-11664821) --- **"[OhMD easy to integrate](https://www.g2.com/survey_responses/ohmd-review-11680721)"** **Rating:** 5.0/5.0 stars *— Verified User in Medical Practice* [Read full review](https://www.g2.com/survey_responses/ohmd-review-11680721) --- #### What Are G2 Users Discussing About OhMD? - [What is OhMD used for?](https://www.g2.com/discussions/what-is-ohmd-used-for) ### 23. [Lighthouse 360](https://www.g2.com/products/lighthouse-360/reviews) Lighthouse 360+™ is your all-in-one platform to enhance the patient experience that seamlessly integrates with any Practice Management System (PMS). Lighthouse 360+ enables dental practices of all sizes, including multi-site locations, to seamlessly integrate patient communication, reputation management, and overall practice functionality. The platform’s vendor-agnostic capabilities allows practices to benefit regardless of their PMS. **Average Rating:** 3.7/5.0 **Total Reviews:** 18 **How Do G2 Users Rate Lighthouse 360?** - **Workflow Management:** 7.9/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 7.4/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 10.0/10 (Category avg: 8.5/10) - **Patient Communications:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Lighthouse 360?** - **Seller:** [Henry Schein One](https://www.g2.com/sellers/henry-schein-one-c2b2b9e0-09c0-490c-9b70-33bd380468f0) - **Year Founded:** 2018 - **HQ Location:** American Fork, UTAH - **Twitter:** @Henryscheinone (157 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/henry-schein-one/ (1,388 employees on LinkedIn®) - **Ownership:** NASDAQ:HSIC **Who Uses This Product?** - **Top Industries:** Health, Wellness and Fitness - **Company Size:** 94% Small-Business, 6% Mid-Market #### What Are Lighthouse 360's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Ease of Use (1 reviews) - Efficiency (1 reviews) - Integrations (1 reviews) - Product Satisfaction (1 reviews) **Cons:** - Limited Templates (1 reviews) ### What Do G2 Reviewers Say About Lighthouse 360? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **excellent customer support** of Lighthouse 360, making integration and user experience seamless. - Users value the **ease of use** of Lighthouse 360, finding it intuitive and quickly adopted by staff. - Users value the **efficiency** of Lighthouse 360, noting quick integration and reduced missed appointments for staff. - Users value the **easy integration** of Lighthouse 360 combined with outstanding customer support and user-friendly features. - Users love the **product satisfaction** with Lighthouse 360, noting its ease of use and excellent customer support. **Cons:** - Users desire more **customization options** for automated texts in Lighthouse 360 to enhance their experience. #### What Are Recent G2 Reviews of Lighthouse 360? **"[Easily intuitive](https://www.g2.com/survey_responses/lighthouse-360-review-6716655)"** **Rating:** 4.0/5.0 stars *— Nicholas R.* [Read full review](https://www.g2.com/survey_responses/lighthouse-360-review-6716655) --- **"[Easy to use, Reduces missed appointments!](https://www.g2.com/survey_responses/lighthouse-360-review-10764543)"** **Rating:** 4.0/5.0 stars *— Verified User in Medical Practice* [Read full review](https://www.g2.com/survey_responses/lighthouse-360-review-10764543) --- ### 24. [rater8](https://www.g2.com/products/rater8/reviews) Unlock unparalleled visibility and sustainable growth for your practice with the rater8 Visibility Engine (raVE), the only automated, HIPAA-compliant reputation management solution built specifically for healthcare. In an era where patients thoroughly research providers online before booking an appointment, maintaining a strong digital presence is vital for driving practice revenue and boosting new patient volume. With raVE, medical practices and hospitals can effortlessly cultivate 5-star reviews, capture real-time feedback, and enhance patient satisfaction. A polished online reputation means that healthcare organizations can quickly soar to the top of local and AI-generated search results, outshine their competition, and book more appointments. raVE also automates internal feedback processes through post-visit micro-surveys, giving patients a quick and easy opportunity to share their feedback. With the ability to benchmark performance against 30+ million data points, and with AI-powered tools to analyze patient sentiment, practices can uncover the operational insights necessary to make data-driven decisions that elevate the patient experience. You make patients happy. We make sure everyone knows about it. Take your practice from invisible to in-demand with rater8. **Average Rating:** 4.9/5.0 **Total Reviews:** 116 **How Do G2 Users Rate rater8?** - **Workflow Management:** 8.5/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 9.6/10 (Category avg: 8.5/10) - **Patient Communications:** 8.6/10 (Category avg: 8.8/10) **Who Is the Company Behind rater8?** - **Seller:** [rater8](https://www.g2.com/sellers/rater8) - **Company Website:** https://rater8.com/ - **Year Founded:** 2015 - **HQ Location:** Montvale, NJ - **Twitter:** @rater8social (126 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/rater8/ (87 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Practice Administrator, Marketing Director - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 70% Mid-Market, 28% Small-Business #### What Are rater8's Pros and Cons? **Pros:** - Ease of Use (21 reviews) - Customer Support (13 reviews) - Review Increase (12 reviews) - Product Satisfaction (10 reviews) - Review Management (9 reviews) **Cons:** - Review Management (3 reviews) - Not User-Friendly (2 reviews) - Difficult Navigation (1 reviews) - Expensive (1 reviews) - Inadequate Reporting (1 reviews) ### What Do G2 Reviewers Say About rater8? *AI-generated summary from verified user reviews* **Pros:** - Users find Rater8's platform extremely **easy to use** , enabling efficient patient feedback and practice growth. - Users commend the **exceptional customer support** from Rater8, noting their responsiveness and helpfulness throughout the process. - Users enjoy the **instant review results** from Rater8, enhancing practice growth and patient feedback effectively. - Users commend Rater8 for its **real-time feedback** , enhancing practice growth and offering excellent customer support. - Users praise the **easy management and effective reporting** of rater8, enhancing collaboration and reputation management. **Cons:** - Users find the **limited review tracking capabilities** and issue addressing challenging, especially for certain demographics. - Users find the **interface not user-friendly** , as navigating tabs and features can be confusing over time. - Users find the **difficult navigation** frustrating, needing time to reacquaint themselves with the layout upon returning. - Users find the **expensive pricing** of rater8 unjustified, especially with other options offering similar features. - Users find the **inadequate reporting** limits their ability to track reviews and address issues effectively. #### What Are Recent G2 Reviews of rater8? **"[Quick, Reliable Customer Support That Delivers](https://www.g2.com/survey_responses/rater8-review-12725376)"** **Rating:** 5.0/5.0 stars *— Emily N.* [Read full review](https://www.g2.com/survey_responses/rater8-review-12725376) --- **"[Lightning-Fast Support and a Helpful Client Success Manager](https://www.g2.com/survey_responses/rater8-review-12445678)"** **Rating:** 5.0/5.0 stars *— Verified User in Medical Practice* [Read full review](https://www.g2.com/survey_responses/rater8-review-12445678) --- #### What Are G2 Users Discussing About rater8? - [What is rater8 used for?](https://www.g2.com/discussions/what-is-rater8-used-for) - 1 comment ### 25. [medent](https://www.g2.com/products/medent/reviews) Better connections start with medent. At medent, our mission is to support value-based care. We offer an “All-In-One” EMR/EHR, Patient Portal & Practice Management system that integrates with industry leading AI to provide a high-level of interoperability and automation. Trusted in the industry for more than 50 years, medent boasts highly customizable tools and flexible workflows that ensure patients are getting the right care at the right time. Schedule your free demonstration to see why 97% of our business comes from satisfied customer referrals! **Average Rating:** 4.8/5.0 **Total Reviews:** 25 **How Do G2 Users Rate medent?** - **Workflow Management:** 9.4/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 8.3/10 (Category avg: 8.5/10) - **Patient Communications:** 9.2/10 (Category avg: 8.8/10) **Who Is the Company Behind medent?** - **Seller:** [medent](https://www.g2.com/sellers/medent) - **Company Website:** https://www.medent.com/ - **Year Founded:** 1968 - **HQ Location:** Auburn, New York - **LinkedIn® Page:** https://www.linkedin.com/company/medentemr/ (119 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 44% Mid-Market, 44% Small-Business #### What Are medent's Pros and Cons? **Pros:** - Ease of Use (6 reviews) - Customer Support (3 reviews) - Customizability (3 reviews) - Customization (2 reviews) - Helpful (2 reviews) **Cons:** - Interface Issues (2 reviews) - Complex Interface (1 reviews) - Difficult Navigation (1 reviews) - Integration Issues (1 reviews) - Missing Features (1 reviews) ### What Do G2 Reviewers Say About medent? *AI-generated summary from verified user reviews* **Pros:** - Users find Medent to be **extremely user-friendly** , with quick learning curves and excellent support resources. - Users commend the **fantastic customer support** from Medent, praising their helpfulness and willingness to listen to feedback. - Users appreciate the **extensive customizability** of Medent, enhancing usability tailored to individual preferences and departmental needs. - Users value the **customization options** in Medent, tailoring the system to suit individual and departmental needs effectively. - Users appreciate the **helpful and friendly customer service** of Medent, enhancing their overall experience and satisfaction. **Cons:** - Users find the **interface cumbersome** , with excessive clicking and a lack of easy access to main features. - Users find the **complex interface** of Medent challenging, leading to difficulties in integration and troubleshooting for large organizations. - Users find the **difficult navigation** of Medent cumbersome due to excessive clicking for basic functions. - Users note significant **integration issues** that hinder efficient troubleshooting and system usability in large organizations. - Users find the absence of a **ticketing system** in Medent makes it difficult to track and manage open tickets. #### What Are Recent G2 Reviews of medent? **"[An easy to use, intuitive EHR system with excellent customer service support.](https://www.g2.com/survey_responses/medent-review-11208439)"** **Rating:** 5.0/5.0 stars *— Scott Shaver O.* [Read full review](https://www.g2.com/survey_responses/medent-review-11208439) --- **"[Highly recommend medent!](https://www.g2.com/survey_responses/medent-review-5073979)"** **Rating:** 5.0/5.0 stars *— Erica M.* [Read full review](https://www.g2.com/survey_responses/medent-review-5073979) --- #### What Are G2 Users Discussing About medent? - [Is Medent cloud based?](https://www.g2.com/discussions/is-medent-cloud-based) - 1 comment - [How does Medent Mobile work?](https://www.g2.com/discussions/how-does-medent-mobile-work) - 1 comment - [Does MEDENT have an app?](https://www.g2.com/discussions/does-medent-have-an-app) - 1 comment - [What is Medent software?](https://www.g2.com/discussions/what-is-medent-software) - 1 comment ## What Is Patient Engagement Software? [Patient Experience Software](https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675) ## What Software Categories Are Similar to Patient Engagement Software? - [Patient Scheduling Software](https://www.g2.com/categories/patient-scheduling) - [Telemedicine Software](https://www.g2.com/categories/telemedicine) - [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging) --- ## How Do You Choose the Right Patient Engagement Software? ### What You Should Know About Patient Engagement Software ### What is Patient Engagement Software? Patient engagement software facilitates communication between health care providers and the patients they serve. These solutions are designed to improve patient satisfaction and patient experience. The software provides users with a patient portal, the ability to distribute patient surveys, and handle patient intake. Solutions in the patient engagement category offer a wide array of features, which include but are not limited to: reputation management, marketing and referral capabilities, appointment reminders, patient messaging, surveys, patient education tools, and self-care management.  Hospitals or medical practices looking to boost their patient satisfaction, cut down on unnecessary readmissions, and streamline communication with patients should be using patient engagement tools. Patient engagement solutions provide communication channels compliant with Health Insurance Portability and Accountability Act (HIPAA) to providers and patients to boost engagement between the two parties. Patient engagement software often integrates directly with health care providers’ electronic health record (EHR). ### What are the Common Features of Patient Engagement Software? The following are some core features within patient engagement software that can help users build better patient relationships and improve patient satisfaction: [**Patient portal**](https://www.g2.com/categories/patient-engagement/f/patient-portal-patient-communication) **:** Patient portals allow patients to log in to see and update their health information. Implementing a patient portal can give patients a more active role in their health care. They can access their records, see past visit history, look at lab results, and more.  [**Patient surveys**](https://www.g2.com/categories/patient-engagement/f/surveys-feedback) **:** Providers send out patient surveys to gather feedback. Direct patient feedback can give health care providers actionable steps to improve. Most solutions offer the ability to customize patient surveys, allowing providers to gather feedback relevant to their practice or hospital. Surveys can be sent automatically after a visit to ensure that every targeted patient is asked for their feedback. [**Digital patient intake**](https://www.g2.com/categories/patient-engagement/f/digital-intake-forms) **:** Patient engagement solutions give providers the ability to handle patient intake digitally before they even step foot in the office. Patients can provide necessary information, such as health insurance information and health history. Health care providers can customize intake forms to collect all necessary information.  **Secure messaging:** These tools give health care providers the ability to message their patients directly while maintaining HIPAA compliance.  Other Features of Patient Engagement Software: [Appointment Reminder Capabilities](https://www.g2.com/categories/patient-engagement/f/appointment-reminder), [Engagement Measuring Capabilities](https://www.g2.com/categories/patient-engagement/f/engagement-measuring), [Integration with Wearables Capabilities](https://www.g2.com/categories/patient-engagement/f/integration-with-wearables), [IPC Systems Integration Capabilities](https://www.g2.com/categories/patient-engagement/f/ipc-systems-integration), [Online Presence Management Capabilities](https://www.g2.com/categories/patient-engagement/f/online-presence-management), [Outreach / Marketing Capabilities](https://www.g2.com/categories/patient-engagement/f/outreach-marketing), [Patient Education Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-education), [Patient Feedback Management Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-feedback-management), [Patient Satisfaction Management Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-satisfaction-management), [Reputation Management Capabilities](https://www.g2.com/categories/patient-engagement/f/reputation-management), [Self Care Management Capabilities](https://www.g2.com/categories/patient-engagement/f/self-care-management) ### What are the Benefits of Patient Engagement Software? **Improved patient satisfaction:** Patient satisfaction is an increasingly important metric for health care providers. Patient engagement tools help solve pain points for patients and increase the ease and efficiency with which they can interact with their health care providers. These solutions phone tag and consolidate patient interactions within a single system. Features like digital patient intake and in-app follow-up improve the patient experience making them potentially stick with the provider that gave them that experience. Health care organizations can boost patient retention by improving their patients’ satisfaction.  **Better quality of care:** Patients can leverage patient engagement software to take a more active role in their own health, and providers can have more consistent check-ins with their patients. The increased ease of communication is particularly important in the case of patients requiring chronic care. Health care organizations can automate check-ins with these patients, sending automated appointment reminders and educational material designed to give these patients more tools to help manage their conditions.  **Streamlined communication:** Patient engagement solutions give health care providers HIPAA compliant ways to talk directly to their patients. This communication, depending on the system, can be via email or text, and some solutions have built-in telehealth capabilities so medical professionals can conduct fully virtual visits. Certain solutions may provide the ability to automate communications, and features like automated appointment reminders may reduce no-shows. ### Who Uses Patient Engagement Software? **Administrators:** Health care administrators use patient engagement software to schedule appointments, handle patient intake, and collect patient feedback. Some solutions may provide medical billing features or integrate with medical billing software, which administrators leverage to handle patient invoices and payments. **Medical professionals:** Doctors, nurses, NPs, PAs, and other medical professionals use patient engagement solutions to directly message their patients. They may also use the solution to upload and share lab results or send educational material relevant to their patients. Medical professionals can use these solutions to engage with patients holistically, leveraging increased access to provide a deeper level of informed care. **Patients:** Patients use these solutions to interact with their care providers, send required documentation, book appointments, and review historical health data. The goal of patient engagement software is to get patients more involved in their health care, so the solutions are designed with patient interaction in mind.  #### Software Related to Patient Engagement Software Related solutions that can be used together with patient engagement software include: [Telemedicine software](https://www.g2.com/categories/telemedicine) **:** Patient engagement solutions often integrate with, or include the features of, telemedicine software. The combination of these two types of software can provide a near-comprehensive solution for health care providers looking to improve patient engagement. [Patient intake software](https://www.g2.com/categories/patient-intake) **:** Patient intake functionality is a common feature of patient engagement solutions, which allows patients to fill out intake forms and provide necessary previsit information digitally. [EHR software](https://www.g2.com/categories/ehr) **:** The EHR is the backbone of any health care providers’ tech stack. It’s because of its importance and the fact that patient engagement solutions need to access and deliver health records, the latter will offer integrations with the former.  [HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging) **:** Secure messaging, or HIPAA compliant messaging in the case of health care, is a core feature of patient engagement solutions. Communication between patient and provider must be secure, and patient engagement tools provide a secure two-way, real-time communication method.  ### Challenges with Patient Engagement Software Software solutions can come with their own set of challenges.  **Adoption:** Product adoption is key to ensuring successful implementation. If no one uses the system, there’s no point in having it. Health care providers must be diligent about educating their employees on the patient engagement solution to drive meaningful use. In addition, organizations that purchase patient engagement solutions should build the solutions’ use into their workflows to drive adoption. As patient engagement solutions are designed to boost patient interaction, it is important to educate patients on the new system. There may be robust functionality that patients either do not know or use because of a lack of knowledge. Both problems can be addressed by educating patients on the full breadth of features a patient engagement solution offers. A large part of adoption may be whether or not the solution has a mobile app.  **Integrations:** Proper integrations with providers’ existing health systems are necessary for patient engagement solutions to work as intended. EHR integration is the most common, but it may be valuable to ensure that the patient engagement system integrates with other parts of the tech stack. If the organization is running on a medical practice management system, the patient engagement software should integrate with it. **Compliance:** Patient engagement software must be compliant with relevant health care regulations to be safe and effective. HIPAA compliance, which demands the protection of personal health information (PHI), is first and foremost among regulatory compliance in patient engagement systems.  ### Which Companies Should Buy Patient Engagement Software? All health care providers interacting with patients should invest in a patient engagement solution.  **Hospitals:** Hospitals deal with high volumes of patients. Patient engagement systems streamline intake and communication with those patients, automating interactions wherever possible consequently reducing the staff’s burden. Automation of standard interactions, like appointment reminders, can help hospitals deal with high patient volume.  **Independent practices:** For independent practices, patient engagement is vital. Patient engagement solutions can help these providers build solid relationships with their patients. **Multi location practices:** Building relationships and standardizing a streamlined approach to patient communication across multiple locations is much easier with patient engagement software. Multi location practices can leverage the software to drive consistent patient engagement.  ### How to Buy Patient Engagement Software #### Requirements Gathering (RFI/RFP) for Patient Engagement Software During the requirement gathering process, the selection team should put together the core functionality they’re looking for. The team should have an estimate of how many users they’ll have, as well as the tech literacy of those users. Patient engagement solutions offer a wide range of features, so narrowing down what is necessary and what may be a bonus is key. The health care provider may want an omnichannel solution with a mobile app to boost adoption in heavy mobile device users. Integration with existing systems should be considered at this point. #### Compare Patient Engagement Software Products **Create a long list** Prospective buyers should put together a list of vendors that meet their core requirements to form their long list. They should start with a comprehensive list of features they’re looking for, from must-haves to wish list functionality.  **Create a short list** At this point, prospective buyers should send out RFIs and use the responses to narrow their long list down to a short list of viable solutions. The selection team should conduct in-depth research at this point and start to form informed opinions on the available options. **Conduct demos** At this point, the prospective buyer will demo products from the short list. During the demo stage, the buyer should ask questions about specific scenarios common to their practice or hospital. Certain solutions may be geared towards a specific type of practice, and have features for that practice type. Initial pricing conversions should take place if they haven’t already, or if the vendor’s pricing isn’t clearly outlined.  #### Selection of Patient Engagement Software **Choose a selection team** Administrators, medical professionals, and systems administrators should all be involved in the selection process. Administrators and medical professionals, the users of the software, should have a say in choosing the solution that they’ll spend the most time using. Systems administrators, or tech support professionals involved in the implementation and integration of the software into the existing tech stack, should also be involved. **Negotiation** The selection team will have to negotiate with the vendor, weighing the price against the potential benefit of purchasing and implementing the solution.