Best Online Reputation Management Software - Page 7

Alanna Iwuh
A
Researched and written by Alanna Iwuh

Online reputation management software allows companies to monitor users’ online reviews and promote positive experiences through online review platforms. Companies hoping to promote their brand through positive online user reviews will use online reputation management software to capture negative experiences. The products also provide mechanisms for users to submit new reviews through email or advertising campaigns. The products provide platforms that marketing teams use to aggregate and interpret their company’s online reputation. Teams will often utilize digital forms provided by the platform to conduct email campaigns and harness new reviews. Many products also possess monitoring tools to discover discussions and posts from users on social media. These products differ from social media monitoring software in that they aim to collect online reviews, but can include social media features. There is confusion, but little crossover with product review software. Those tools host customer reviews on e-commerce sites and provide little monitoring or management capabilities.

To qualify for inclusion in the Online Reputation Management category, a product must:

Monitor online review sites for new and existing negative reviews
Have a management platform to aggregate and interpret online reviews
Create alerts and reports regarding a brand's current online reputation
Provide forms or a vehicle to garner new online reviews

Best Online Reputation Management Software At A Glance

Best for Small Businesses:
Best for Mid-Market:
Best for Enterprise:
Highest User Satisfaction:
Best Free Software:
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Best for Enterprise:
Highest User Satisfaction:
Best Free Software:

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

No filters applied
261 Listings in Online Reputation Management Available
(54)4.4 out of 5
Save to My Lists
Entry Level Price:$0 / month
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UpCity is a resource that helps connect businesses to B2B service providers they can trust. We create and empower successful relationships between businesses and service providers. With more than 70,

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Internet
    Market Segment
    • 69% Small-Business
    • 11% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • UpCity features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Customer Feedback
    Average: 8.8
    10.0
    Digital Media Monitoring
    Average: 8.1
    10.0
    Competitive Intelligence
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    UpCity
    Year Founded
    2009
    HQ Location
    Chicago, Illinois
    Twitter
    @upcityinc
    5,722 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    21 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

UpCity is a resource that helps connect businesses to B2B service providers they can trust. We create and empower successful relationships between businesses and service providers. With more than 70,

Users
No information available
Industries
  • Marketing and Advertising
  • Internet
Market Segment
  • 69% Small-Business
  • 11% Mid-Market
UpCity features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
10.0
Customer Feedback
Average: 8.8
10.0
Digital Media Monitoring
Average: 8.1
10.0
Competitive Intelligence
Average: 8.4
Seller Details
Seller
UpCity
Year Founded
2009
HQ Location
Chicago, Illinois
Twitter
@upcityinc
5,722 Twitter followers
LinkedIn® Page
www.linkedin.com
21 employees on LinkedIn®
Entry Level Price:Starting at $79.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Maximize Your Online Presence with Local Search Optimization Enhance your business visibility in relevant local searches by fully optimizing your listings. Improve your digital reputation to garner m

    Users
    No information available
    Industries
    • Marketing and Advertising
    Market Segment
    • 67% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Dilypse Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Business Enhancement
    3
    Customer Support
    3
    Helpful
    3
    Tracking
    3
    Cons
    Connection Issues
    1
    Delays
    1
    Difficulty
    1
    High Complexity
    1
    Limited Customization
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Dilypse features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    5.0
    Customer Feedback
    Average: 8.8
    5.0
    Digital Media Monitoring
    Average: 8.1
    3.3
    Competitive Intelligence
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Dilypse
    Year Founded
    2020
    HQ Location
    Montreal, CA
    LinkedIn® Page
    linkedin.com
    13 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Maximize Your Online Presence with Local Search Optimization Enhance your business visibility in relevant local searches by fully optimizing your listings. Improve your digital reputation to garner m

Users
No information available
Industries
  • Marketing and Advertising
Market Segment
  • 67% Small-Business
  • 33% Mid-Market
Dilypse Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Business Enhancement
3
Customer Support
3
Helpful
3
Tracking
3
Cons
Connection Issues
1
Delays
1
Difficulty
1
High Complexity
1
Limited Customization
1
Dilypse features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
5.0
Customer Feedback
Average: 8.8
5.0
Digital Media Monitoring
Average: 8.1
3.3
Competitive Intelligence
Average: 8.4
Seller Details
Seller
Dilypse
Year Founded
2020
HQ Location
Montreal, CA
LinkedIn® Page
linkedin.com
13 employees on LinkedIn®

This is how G2 Deals can help you:

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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ProManage is an AI powered MaaS platform that enhances the top of the funnel growth through organic channels, delivers intelligent downstream data to enhance efficiency across the marketing tech stack

    Users
    No information available
    Industries
    • Financial Services
    • Education Management
    Market Segment
    • 46% Enterprise
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ProManage Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    14
    Helpful
    13
    Customer Support
    12
    Features
    9
    Client Interaction
    7
    Cons
    Delayed Updates
    3
    Reporting Issues
    3
    Time Delays
    3
    Data Inaccuracy
    2
    Limited Reporting
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ProManage features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Customer Feedback
    Average: 8.8
    10.0
    Digital Media Monitoring
    Average: 8.1
    9.4
    Competitive Intelligence
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2020
    HQ Location
    Chennai, Tamil Nadu
    LinkedIn® Page
    www.linkedin.com
    60 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ProManage is an AI powered MaaS platform that enhances the top of the funnel growth through organic channels, delivers intelligent downstream data to enhance efficiency across the marketing tech stack

Users
No information available
Industries
  • Financial Services
  • Education Management
Market Segment
  • 46% Enterprise
  • 39% Mid-Market
ProManage Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
14
Helpful
13
Customer Support
12
Features
9
Client Interaction
7
Cons
Delayed Updates
3
Reporting Issues
3
Time Delays
3
Data Inaccuracy
2
Limited Reporting
2
ProManage features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
10.0
Customer Feedback
Average: 8.8
10.0
Digital Media Monitoring
Average: 8.1
9.4
Competitive Intelligence
Average: 8.4
Seller Details
Year Founded
2020
HQ Location
Chennai, Tamil Nadu
LinkedIn® Page
www.linkedin.com
60 employees on LinkedIn®
(127)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SpotOn is one of the fastest-growing software and payment companies providing the technology and support that helps local businesses—and the people that run them—to succeed on their own terms. Known f

    Users
    • Owner
    • General Manager
    Industries
    • Restaurants
    • Food & Beverages
    Market Segment
    • 57% Small-Business
    • 43% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • SpotOn Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    61
    Ease of Use
    50
    Helpful
    26
    Staff Professionalism
    25
    Features
    18
    Cons
    Poor Customer Support
    21
    Technical Issues
    14
    Integration Issues
    13
    System Instability
    12
    Poor Reporting
    11
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • SpotOn features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Customer Feedback
    Average: 8.8
    10.0
    Digital Media Monitoring
    Average: 8.1
    10.0
    Competitive Intelligence
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    SpotOn
    Company Website
    Year Founded
    2005
    HQ Location
    San Francisco, US
    Twitter
    @SpotOn
    3,276 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,649 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SpotOn is one of the fastest-growing software and payment companies providing the technology and support that helps local businesses—and the people that run them—to succeed on their own terms. Known f

Users
  • Owner
  • General Manager
Industries
  • Restaurants
  • Food & Beverages
Market Segment
  • 57% Small-Business
  • 43% Mid-Market
SpotOn Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
61
Ease of Use
50
Helpful
26
Staff Professionalism
25
Features
18
Cons
Poor Customer Support
21
Technical Issues
14
Integration Issues
13
System Instability
12
Poor Reporting
11
SpotOn features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
10.0
Customer Feedback
Average: 8.8
10.0
Digital Media Monitoring
Average: 8.1
10.0
Competitive Intelligence
Average: 8.4
Seller Details
Seller
SpotOn
Company Website
Year Founded
2005
HQ Location
San Francisco, US
Twitter
@SpotOn
3,276 Twitter followers
LinkedIn® Page
www.linkedin.com
2,649 employees on LinkedIn®
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Telosa is a digital reputation management software for local businesses that helps them rank on top of local searches, increasing organic footfall with ease. Telosa not only makes it easy for physical

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 67% Small-Business
    • 33% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Telosa features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Customer Feedback
    Average: 8.8
    7.5
    Digital Media Monitoring
    Average: 8.1
    10.0
    Competitive Intelligence
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2021
    HQ Location
    Pune, MH
    LinkedIn® Page
    www.linkedin.com
    4 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Telosa is a digital reputation management software for local businesses that helps them rank on top of local searches, increasing organic footfall with ease. Telosa not only makes it easy for physical

Users
No information available
Industries
No information available
Market Segment
  • 67% Small-Business
  • 33% Mid-Market
Telosa features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
10.0
Customer Feedback
Average: 8.8
7.5
Digital Media Monitoring
Average: 8.1
10.0
Competitive Intelligence
Average: 8.4
Seller Details
Year Founded
2021
HQ Location
Pune, MH
LinkedIn® Page
www.linkedin.com
4 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Mobal.io is a powerful SaaS platform designed to help businesses manage and enhance their online visibility across key platforms like Google Maps, Apple Maps, and Bing. With tools to update business p

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 72% Mid-Market
    • 17% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Mobal.io Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Helpful
    4
    Time Management
    4
    Time-saving
    4
    Customer Support
    3
    Cons
    Connection Issues
    1
    Linking Issues
    1
    Poor Response Management
    1
    Review Inaccuracy
    1
    Review Management
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Mobal.io features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.1
    9.2
    Customer Feedback
    Average: 8.8
    5.8
    Digital Media Monitoring
    Average: 8.1
    10.0
    Competitive Intelligence
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Mobal.io
    Year Founded
    2020
    HQ Location
    Helsinki, FI
    Twitter
    @Mobal_io
    1,188 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    32 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Mobal.io is a powerful SaaS platform designed to help businesses manage and enhance their online visibility across key platforms like Google Maps, Apple Maps, and Bing. With tools to update business p

Users
No information available
Industries
No information available
Market Segment
  • 72% Mid-Market
  • 17% Small-Business
Mobal.io Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Helpful
4
Time Management
4
Time-saving
4
Customer Support
3
Cons
Connection Issues
1
Linking Issues
1
Poor Response Management
1
Review Inaccuracy
1
Review Management
1
Mobal.io features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.1
9.2
Customer Feedback
Average: 8.8
5.8
Digital Media Monitoring
Average: 8.1
10.0
Competitive Intelligence
Average: 8.4
Seller Details
Seller
Mobal.io
Year Founded
2020
HQ Location
Helsinki, FI
Twitter
@Mobal_io
1,188 Twitter followers
LinkedIn® Page
www.linkedin.com
32 employees on LinkedIn®
Entry Level Price:$199/month
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ratesight is an online review management platform that companies can use to gather and track reviews. Why is online review and reputation management important? Take a look at these stats: Consumers ar

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 40% Enterprise
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Ratesight Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Client Interaction
    2
    Customer Support
    1
    Ease of Communication
    1
    Easy Implementation
    1
    Review Increase
    1
    Cons
    Review Manipulation
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Ratesight features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    9.2
    Customer Feedback
    Average: 8.8
    6.7
    Digital Media Monitoring
    Average: 8.1
    8.3
    Competitive Intelligence
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Ratesight
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ratesight is an online review management platform that companies can use to gather and track reviews. Why is online review and reputation management important? Take a look at these stats: Consumers ar

Users
No information available
Industries
No information available
Market Segment
  • 40% Enterprise
  • 40% Mid-Market
Ratesight Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Client Interaction
2
Customer Support
1
Ease of Communication
1
Easy Implementation
1
Review Increase
1
Cons
Review Manipulation
1
Ratesight features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
9.2
Customer Feedback
Average: 8.8
6.7
Digital Media Monitoring
Average: 8.1
8.3
Competitive Intelligence
Average: 8.4
Seller Details
Seller
Ratesight
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ReviewBuzz makes it easy for local service businesses to earn great online reviews on sites like Google, Facebook and more. Our unique process gamifies the review process for service teams by crediti

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 60% Small-Business
    • 20% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ReviewBuzz features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Customer Feedback
    Average: 8.8
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2009
    HQ Location
    Vista, CA
    Twitter
    @ReviewBuzz
    355 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    23 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ReviewBuzz makes it easy for local service businesses to earn great online reviews on sites like Google, Facebook and more. Our unique process gamifies the review process for service teams by crediti

Users
No information available
Industries
No information available
Market Segment
  • 60% Small-Business
  • 20% Enterprise
ReviewBuzz features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
10.0
Customer Feedback
Average: 8.8
0.0
No information available
0.0
No information available
Seller Details
Year Founded
2009
HQ Location
Vista, CA
Twitter
@ReviewBuzz
355 Twitter followers
LinkedIn® Page
www.linkedin.com
23 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    A 'link in bio' profile, powered by testimonials.The only 'link in bio' for businesses that enables you to collect and showcase testimonials. One link to all your links and testimonials to grow your b

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 80% Small-Business
    • 20% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • SuperStack Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Analytics
    1
    Client Interaction
    1
    Communication
    1
    Customer Focused
    1
    Customer Support
    1
    Cons
    Expensive
    1
    Small Business Limitations
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • SuperStack features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.1
    9.2
    Customer Feedback
    Average: 8.8
    8.9
    Digital Media Monitoring
    Average: 8.1
    9.2
    Competitive Intelligence
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
Product Description
How are these determined?Information
This description is provided by the seller.

A 'link in bio' profile, powered by testimonials.The only 'link in bio' for businesses that enables you to collect and showcase testimonials. One link to all your links and testimonials to grow your b

Users
No information available
Industries
No information available
Market Segment
  • 80% Small-Business
  • 20% Mid-Market
SuperStack Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Analytics
1
Client Interaction
1
Communication
1
Customer Focused
1
Customer Support
1
Cons
Expensive
1
Small Business Limitations
1
SuperStack features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.1
9.2
Customer Feedback
Average: 8.8
8.9
Digital Media Monitoring
Average: 8.1
9.2
Competitive Intelligence
Average: 8.4
Seller Details
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Surefire Local provides business intelligence marketing software for small businesses helping them attract customers, grow profits, and maximize efficiency.

    Users
    • Owner
    Industries
    • Construction
    Market Segment
    • 91% Small-Business
    • 9% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Surefire Local Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    4
    Business Growth
    3
    Customer Service
    3
    Customer Support
    3
    Business Support
    2
    Cons
    Account Management
    1
    Communication Issues
    1
    Content Creation
    1
    Expensive
    1
    High Pricing
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Surefire Local features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    6.7
    Customer Feedback
    Average: 8.8
    8.3
    Digital Media Monitoring
    Average: 8.1
    6.7
    Competitive Intelligence
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2010
    HQ Location
    Vienna, VA
    Twitter
    @SurefireLocal
    2,070 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    166 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Surefire Local provides business intelligence marketing software for small businesses helping them attract customers, grow profits, and maximize efficiency.

Users
  • Owner
Industries
  • Construction
Market Segment
  • 91% Small-Business
  • 9% Mid-Market
Surefire Local Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
4
Business Growth
3
Customer Service
3
Customer Support
3
Business Support
2
Cons
Account Management
1
Communication Issues
1
Content Creation
1
Expensive
1
High Pricing
1
Surefire Local features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
6.7
Customer Feedback
Average: 8.8
8.3
Digital Media Monitoring
Average: 8.1
6.7
Competitive Intelligence
Average: 8.4
Seller Details
Year Founded
2010
HQ Location
Vienna, VA
Twitter
@SurefireLocal
2,070 Twitter followers
LinkedIn® Page
www.linkedin.com
166 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshreview is an online review management product that can used by multi-location businesses, franchises or Digital Marketing Agencies to fulfill their ORM needs. Freshreview connects with 40+ softwa

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Freshreview Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation
    1
    Customer Support
    1
    Ease of Use
    1
    Easy Setup
    1
    Helpful
    1
    Cons
    Integration Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Freshreview features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    7.8
    Customer Feedback
    Average: 8.8
    5.0
    Digital Media Monitoring
    Average: 8.1
    2.2
    Competitive Intelligence
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2019
    HQ Location
    N/A
    LinkedIn® Page
    www.linkedin.com
    7 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Freshreview is an online review management product that can used by multi-location businesses, franchises or Digital Marketing Agencies to fulfill their ORM needs. Freshreview connects with 40+ softwa

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Freshreview Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation
1
Customer Support
1
Ease of Use
1
Easy Setup
1
Helpful
1
Cons
Integration Issues
1
Freshreview features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
7.8
Customer Feedback
Average: 8.8
5.0
Digital Media Monitoring
Average: 8.1
2.2
Competitive Intelligence
Average: 8.4
Seller Details
Year Founded
2019
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
7 employees on LinkedIn®
Entry Level Price:Starting at $39.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Pluspoint is the all-in-one, AI-powered platform that helps multi-location businesses boost local SEO, ensure a consistent customer experience, and grow online. Easily manage reviews from email, SM

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Mid-Market
    • 50% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Pluspoint Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Centralized Management
    2
    Client Interaction
    2
    Ease of Use
    2
    AI Integration
    1
    AI Technology
    1
    Cons
    Chat Functionality
    1
    Inadequate Reporting
    1
    Limited Customization
    1
    Listing Issues
    1
    Missing Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Pluspoint features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Customer Feedback
    Average: 8.8
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Pluspoint
    Year Founded
    2021
    Twitter
    @trypluspoint
    6 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    16 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Pluspoint is the all-in-one, AI-powered platform that helps multi-location businesses boost local SEO, ensure a consistent customer experience, and grow online. Easily manage reviews from email, SM

Users
No information available
Industries
No information available
Market Segment
  • 50% Mid-Market
  • 50% Small-Business
Pluspoint Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Centralized Management
2
Client Interaction
2
Ease of Use
2
AI Integration
1
AI Technology
1
Cons
Chat Functionality
1
Inadequate Reporting
1
Limited Customization
1
Listing Issues
1
Missing Features
1
Pluspoint features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
10.0
Customer Feedback
Average: 8.8
0.0
No information available
0.0
No information available
Seller Details
Seller
Pluspoint
Year Founded
2021
Twitter
@trypluspoint
6 Twitter followers
LinkedIn® Page
www.linkedin.com
16 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Listings helps your local business get found by more customers. Update your company information in one go on 50+ platforms, improve your rankings and receive more website traffic, phone calls and visi

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 83% Small-Business
    • 8% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • SO Connect Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    This product has not yet received any positive sentiments.
    Cons
    Account Management
    1
    Difficult Setup
    1
    Incompetence/Untrustworthiness
    1
    Poor Customer Support
    1
    Poor Service Quality
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • SO Connect Platform features and usability ratings that predict user satisfaction
    6.7
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Customer Feedback
    Average: 8.8
    10.0
    Digital Media Monitoring
    Average: 8.1
    10.0
    Competitive Intelligence
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2019
    HQ Location
    Amsterdam, Noord Holland
    LinkedIn® Page
    www.linkedin.com
    25 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Listings helps your local business get found by more customers. Update your company information in one go on 50+ platforms, improve your rankings and receive more website traffic, phone calls and visi

Users
No information available
Industries
No information available
Market Segment
  • 83% Small-Business
  • 8% Mid-Market
SO Connect Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
This product has not yet received any positive sentiments.
Cons
Account Management
1
Difficult Setup
1
Incompetence/Untrustworthiness
1
Poor Customer Support
1
Poor Service Quality
1
SO Connect Platform features and usability ratings that predict user satisfaction
6.7
Has the product been a good partner in doing business?
Average: 9.1
10.0
Customer Feedback
Average: 8.8
10.0
Digital Media Monitoring
Average: 8.1
10.0
Competitive Intelligence
Average: 8.4
Seller Details
Year Founded
2019
HQ Location
Amsterdam, Noord Holland
LinkedIn® Page
www.linkedin.com
25 employees on LinkedIn®
Entry Level Price:$999.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Direction Local is a complete local marketing platform designed for businesses that want to quickly increase online visibility, reach more customers, and enhance their reputation. Its powerful toolk

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Direction Local features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Customer Feedback
    Average: 8.8
    10.0
    Digital Media Monitoring
    Average: 8.1
    10.0
    Competitive Intelligence
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2016
    HQ Location
    Austin, Texas
    LinkedIn® Page
    www.linkedin.com
    11 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Direction Local is a complete local marketing platform designed for businesses that want to quickly increase online visibility, reach more customers, and enhance their reputation. Its powerful toolk

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Direction Local features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
10.0
Customer Feedback
Average: 8.8
10.0
Digital Media Monitoring
Average: 8.1
10.0
Competitive Intelligence
Average: 8.4
Seller Details
Year Founded
2016
HQ Location
Austin, Texas
LinkedIn® Page
www.linkedin.com
11 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    FeedCheck is designed to brings all reviews in a single place and help users analyze and react quickly on new reviews.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 67% Mid-Market
    • 33% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • FeedCheck features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    7.5
    Customer Feedback
    Average: 8.8
    9.2
    Digital Media Monitoring
    Average: 8.1
    7.5
    Competitive Intelligence
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    FeedCheck
    HQ Location
    N/A
    Twitter
    @feedcheckco
    29 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

FeedCheck is designed to brings all reviews in a single place and help users analyze and react quickly on new reviews.

Users
No information available
Industries
No information available
Market Segment
  • 67% Mid-Market
  • 33% Enterprise
FeedCheck features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
7.5
Customer Feedback
Average: 8.8
9.2
Digital Media Monitoring
Average: 8.1
7.5
Competitive Intelligence
Average: 8.4
Seller Details
Seller
FeedCheck
HQ Location
N/A
Twitter
@feedcheckco
29 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®