# Best Online Reputation Management Software - Page 2 *By [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh)* Online reputation management software allows companies to monitor users’ online reviews and promote positive experiences through online review platforms. Companies hoping to promote their brand through positive online user reviews will use online reputation management software to capture negative experiences. The products also provide mechanisms for users to submit new reviews through email or advertising campaigns. The products provide platforms that marketing teams use to aggregate and interpret their company’s online reputation. Teams will often utilize digital forms provided by the platform to conduct email campaigns and harness new reviews. Many products also possess monitoring tools to discover discussions and posts from users on social media. These products differ from [social media monitoring](https://www.g2.com/categories/social-media-monitoring) software in that they aim to collect online reviews, but can include social media features. There is confusion, but little crossover with [product review](https://www.g2.com/categories/product-reviews) software. Those tools host customer reviews on e-commerce sites and provide little monitoring or management capabilities. To qualify for inclusion in the Online Reputation Management category, a product must: - Monitor online review sites for new and existing negative reviews - Have a management platform to aggregate and interpret online reviews - Create alerts and reports regarding a brand's current online reputation - Provide forms or a vehicle to garner new online reviews ## Top Online Reputation Management Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5.0 (3,995 reviews) | Review automation and messaging for multi-location brands | "[Intuitive UI, Fast Setup, and Easy Review Management with Birdeye](https://www.g2.com/survey_responses/birdeye-review-13066102)" | | 2 | [SOCi](https://www.g2.com/products/soci/reviews) | 4.5/5.0 (4,454 reviews) | Multi-location social and review management at scale | "[SOCi Streamlines Local Marketing with a Powerful All-in-One Dashboard](https://www.g2.com/survey_responses/soci-review-12410019)" | | 3 | [Reputation](https://www.g2.com/products/reputation/reviews) | 4.5/5.0 (2,405 reviews) | Reputation scoring and social management for multi-property operators | "[Visually pleasing & streamlined process. No complaints](https://www.g2.com/survey_responses/reputation-review-9899978)" | | 4 | [Yext](https://www.g2.com/products/yext/reviews) | 4.4/5.0 (1,090 reviews) | Listing accuracy and review management across directories | "[Yext: A Robust Platform for SEO Clients](https://www.g2.com/survey_responses/yext-review-12810984)" | | 5 | [Podium](https://www.g2.com/products/podium/reviews) | 4.5/5.0 (2,024 reviews) | SMS-first communication with review automation for local businesses | "[Fees less like a review collection tool and more like a digital front desk](https://www.g2.com/survey_responses/podium-review-12877946)" | | 6 | [G2 Marketing Solutions](https://www.g2.com/products/g2/reviews) | 4.6/5.0 (5,294 reviews) | Buyer intent and verified reviews for B2B software vendors | "[Builds Credibility and Reaches High-Intent Buyers with Powerful Insights](https://www.g2.com/survey_responses/g2-marketing-solutions-review-13035159)" | | 7 | [HighLevel](https://www.g2.com/products/highlevel/reviews) | 4.6/5.0 (631 reviews) | All-in-one marketing platform for digital agencies | "[Fantastic Onboarding with HighLevel — Expert Support, Automation & All-in-One CRM](https://www.g2.com/survey_responses/highlevel-review-13050560)" | | 8 | [Experience.com](https://www.g2.com/products/experience-com/reviews) | 4.8/5.0 (384 reviews) | Review collection and social publishing for service professionals | "[Effortless Survey Responses with Helpful AI Follow-Ups](https://www.g2.com/survey_responses/experience-com-review-12910139)" | | 9 | [Liftify](https://www.g2.com/products/liftify/reviews) | 5.0/5.0 (153 reviews) | Automated Google review generation for service businesses | "[Driving Significant Review Growth and Customer Experience Improvements](https://www.g2.com/survey_responses/liftify-review-12337393)" | | 10 | [Yotpo](https://www.g2.com/products/yotpo/reviews) | 4.3/5.0 (255 reviews) | — | "[Effortless Setup and Customer Engagement with Yotpo](https://www.g2.com/survey_responses/yotpo-review-12262971)" | ## How Many Online Reputation Management Software Products Does G2 Track? **Total Products under this Category:** 349 ### Category Stats (Jul 2026) - **Average Rating**: 4.54/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Pluspoint (+1.03%) - Among all products in this category, Pluspoint recorded the largest rating increase compared to last month *Last updated: July 08, 2026* ## How Does G2 Rank Online Reputation Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 39,900+ Authentic Reviews - 349+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Online Reputation Management Software Is Best for Your Use Case? - **Leader:** [Birdeye](https://www.g2.com/products/birdeye/reviews) - **Highest Performer:** [Liftify](https://www.g2.com/products/liftify/reviews) - **Easiest to Use:** [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) - **Top Trending:** [HighLevel](https://www.g2.com/products/highlevel/reviews) - **Best Free Software:** [Birdeye](https://www.g2.com/products/birdeye/reviews) --- **Sponsored** ### Uberall Uberall is the world’s first multi-location marketing platform that connects your digital presence to local revenue impact. We help brands grow by optimizing location performance across visibility, engagement, reputation, and conversion—now including the industry’s first GEO (Generative Engine Optimization) Studio. As AI search changes how customers find businesses, Uberall’s AI-powered platform ensures your locations aren't just found, but recommended. Our comprehensive solution simplifies multi-location marketing with powerful analytics, listings, reviews, store locators, local pages, and local inventory. With the addition of GEO Studio, brands can now monitor their visibility in AI search, benchmark against competitors in LLM responses, and automatically publish AI-readable, locally relevant content across the web. Founded in 2013 in Berlin, Uberall powers over 1.3 million locations globally. Trusted by leaders in retail, hospitality, and automotive, Uberall is shaping the future of location marketing. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=262&secure%5Bchosen_at%5D=2026-07-08T11%3A24%3A22Z&secure%5Bdisplayable_resource_id%5D=1258&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1258&secure%5Bplacement_resource_ids%5D%5B%5D=1004661&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=13886&secure%5Bresource_id%5D=262&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fonline-reputation-management%3Fpage%3D5&secure%5Btoken%5D=d0d5cb14ecd932c553b89e0797b361ddefd2f4bf223ee585756fb8a0e2753b72&secure%5Burl%5D=https%3A%2F%2Fuberall.com%2Fen-us%2Fdemo%3Futm_source%3Dg2&secure%5Burl_type%5D=book_demo) --- ## Online Reputation Management Software Features & Capabilities ### What are the Best Online Reputation Management Software with Employee Performance? Gives visibility into employee performance and each individual's impact on reputation initiatives. **Top-rated Online Reputation Management Software for Employee Performance:** - [SOCi](https://www.g2.com/products/soci/reviews) - [Yext](https://www.g2.com/products/yext/reviews) - [Podium](https://www.g2.com/products/podium/reviews) [Explore Online Reputation Management Software with Employee Performance](https://www.g2.com/categories/online-reputation-management/f/employee-performance) ### What are the Best Online Reputation Management Software with Team Workflow? Helps establish a workflow that allows team members to communicate effectively and collaboratively. **Top-rated Online Reputation Management Software for Team Workflow:** - [SOCi](https://www.g2.com/products/soci/reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) - [Yext](https://www.g2.com/products/yext/reviews) [Explore Online Reputation Management Software with Team Workflow](https://www.g2.com/categories/online-reputation-management/f/team-workflow) ### What are the Best Online Reputation Management Software with Revenue Reporting? Provides tools with enhanced filtering and correlation between revenue and reputation. **Top-rated Online Reputation Management Software for Revenue Reporting:** - [Yext](https://www.g2.com/products/yext/reviews) - [HighLevel](https://www.g2.com/products/highlevel/reviews) - [Experience.com](https://www.g2.com/products/experience-com/reviews) [Explore Online Reputation Management Software with Revenue Reporting](https://www.g2.com/categories/online-reputation-management/f/revenue-reporting) ### What are the Best Online Reputation Management Software with Competitive Intelligence? Allows users to get real-time information on competitors performance and reputation. **Top-rated Online Reputation Management Software for Competitive Intelligence:** - [Birdeye](https://www.g2.com/products/birdeye/reviews) - [SOCi](https://www.g2.com/products/soci/reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) [Explore Online Reputation Management Software with Competitive Intelligence](https://www.g2.com/categories/online-reputation-management/f/competitive-intelligence) ### What are the Best Online Reputation Management Software with Digital Media Monitoring? Helps manage ad messaging and measures the full impact of digital advertising campaigns. **Top-rated Online Reputation Management Software for Digital Media Monitoring:** - [Birdeye](https://www.g2.com/products/birdeye/reviews) - [SOCi](https://www.g2.com/products/soci/reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) [Explore Online Reputation Management Software with Digital Media Monitoring](https://www.g2.com/categories/online-reputation-management/f/digital-media-monitoring) ## What Are the Top-Rated Online Reputation Management Software Products in 2026? ### 1. [Kimoby](https://www.g2.com/products/kimoby/reviews) Kimoby is a Service Lane Operating System built for automotive dealership service departments. It consolidates two-way texting, inspections, V2C with AI-generated estimates, digital estimates with one-tap customer approval, mobile payments, in-person payment terminals, loaner fleet management, Voice AI agent for missed calls, CSI follow-up, and marketing campaigns into one platform. Kimoby integrates with CDK (with write-back), Reynolds and Reynolds, PBS, Tekion, DealerTrack, Autosoft, Serti, Dealer Vu, and Quorum. When a customer approves an estimate or makes a payment, it writes back to the DMS repair order automatically. Over 1,000 dealerships across in the United States and Canada use Kimoby. BMW Activities Fund approved vendor with exclusive myBMW app integration. VW eConnect and CMC approved. Ford Commitment Program qualifying vendor. Month-to-month contracts. No setup fee. No long-term commitment. Transparent pricing published at kimoby.com/pricing. **Average Rating:** 4.8/5.0 **Total Reviews:** 66 **How Do G2 Users Rate Kimoby?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10) - **Customer Feedback:** 8.8/10 (Category avg: 8.8/10) - **Competitive Intelligence:** 8.3/10 (Category avg: 8.3/10) **Who Is the Company Behind Kimoby?** - **Seller:** [Kimoby](https://www.g2.com/sellers/kimoby) - **Year Founded:** 2013 - **HQ Location:** Québec, CA - **LinkedIn® Page:** https://www.linkedin.com/company/kimoby/ (51 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Service Advisor - **Top Industries:** Automotive - **Company Size:** 57% Small-Business, 41% Mid-Market #### What Are Kimoby's Pros and Cons? **Pros:** - Easy Communication (2 reviews) - Ease of Use (1 reviews) - Time-Saving (1 reviews) **Cons:** - Missing Features (1 reviews) - SMS Issues (1 reviews) - Software Glitches (1 reviews) ### What Do G2 Reviewers Say About Kimoby? *AI-generated summary from verified user reviews* **Pros:** - Users value the **easy communication** offered by Kimoby, enhancing interactions for cellphone users and tech-savvy advisors. - Users appreciate the **ease of use** of Kimoby, facilitating straightforward communication for tech-savvy advisors. - Users love the **time-saving benefits** of Kimoby, allowing them to focus more on work and less on calls. **Cons:** - Users desire a **quick customer addition feature** accessible from any page to enhance convenience. - Users report **SMS issues** with Kimoby, experiencing double texts sent to guests after service completion. - Users experience **software glitches** causing double texts to guests, leading to communication confusion regarding service status. #### What Are Recent G2 Reviews of Kimoby? **"[a huge time saver](https://www.g2.com/survey_responses/kimoby-review-4991433)"** **Rating:** 5.0/5.0 stars *— JT B.* [Read full review](https://www.g2.com/survey_responses/kimoby-review-4991433) --- **"[Kimoby is great!](https://www.g2.com/survey_responses/kimoby-review-4997678)"** **Rating:** 4.5/5.0 stars *— Maria W.* [Read full review](https://www.g2.com/survey_responses/kimoby-review-4997678) --- #### What Are G2 Users Discussing About Kimoby? - [What is Kimoby used for?](https://www.g2.com/discussions/what-is-kimoby-used-for) ### 2. [Partoo](https://www.g2.com/products/partoo/reviews) At Partoo, our mission is to make businesses more visible on the Internet, to improve their e-reputation and to help them gain more customers. Our all-in-one solution empowers strategic decision-making through intuitive dashboards, enabling decision-makers to measure ROI and foster lasting customer relationships. Partoo works with a wide range of local and international companies across various industries, including small and medium-sized businesses, as well as large corporations like McDonald's, Toyota, Carrefour, and Sports Direct. The simplicity of our local listing solution enables companies to manage the tool at both local and brand levels. Partoo boasts a team of over 400 professionals and serves more than 400 clients in over 100 countries Products Details Partoo helps companies grow with the following products by meeting its 3 objectives: Get Found, Get Chosen and Get Clients. Get found: - Presence Management: automatically broadcast your stores’ information on the main directories, GPS, search engines, social networks and opinion websites. - Store Locator: optimise your website with a Store Locator and customisable pages per location. Make your Point of Sales stand out on the queries associated with your activity. Get chosen: - Review Management: centralise the reviews left on your listings, whether they come from Google, TripAdvisor or Facebook. Get regular reports, analyse them and respond from a single interface. - Review Booster: encourage satisfied customers to leave positive reviews on Google Business Profile via SMS invites. Get clients: - Messages: centralise messages received from Google Business Profile, Facebook Messenger, and Instagram and easily reply to them centrally or locally! **Average Rating:** 4.7/5.0 **Total Reviews:** 51 **How Do G2 Users Rate Partoo?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.5/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.2/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.5/10 (Category avg: 8.3/10) **Who Is the Company Behind Partoo?** - **Seller:** [Partoo](https://www.g2.com/sellers/partoo) - **Year Founded:** 2014 - **HQ Location:** Paris - **LinkedIn® Page:** https://www.linkedin.com/company/partoo/ (454 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Automotive - **Company Size:** 35% Small-Business, 29% Mid-Market #### What Are Partoo's Pros and Cons? **Pros:** - Ease of Use (7 reviews) - Customer Service (3 reviews) - Customer Support (3 reviews) - Helpful (3 reviews) - Helpfulness (3 reviews) **Cons:** - Expensive (2 reviews) - High Pricing (2 reviews) - Pricing Issues (2 reviews) - Google Bugs (1 reviews) - Performance Issues (1 reviews) ### What Do G2 Reviewers Say About Partoo? *AI-generated summary from verified user reviews* **Pros:** - Users find Partoo's **user-friendly interface** essential for easy management of multiple locations and social media interactions. - Users commend Partoo's **excellent customer support** , praising its helpfulness and efficiency in resolving issues promptly. - Users commend Partoo for its **excellent customer support** , highlighting proactive assistance and quick problem resolution. - Users find Partoo to be **incredibly helpful** , significantly improving their management of Google Business accounts. - Users find Partoo **exceptionally helpful** for Google Management, noting its efficiency and proactive support in enhancing visibility. **Cons:** - Users mention the **high costs** of Partoo, suggesting that pricing could be a barrier for continued use. - Users are concerned about the **high pricing** of Partoo, suggesting it may impede long-term customer retention. - Users find **pricing issues** with Partoo, suggesting a need for decreased costs over time to improve affordability. - Users often face **Google bugs** that create challenges during video verification, impacting their overall experience with Partoo. - Users find the **performance issues** concerning, noting that some features are slow despite good setup. #### What Are Recent G2 Reviews of Partoo? **"[Partoo Makes Presence and Review Management Easier](https://www.g2.com/survey_responses/partoo-review-12294317)"** **Rating:** 5.0/5.0 stars *— Anne K.* [Read full review](https://www.g2.com/survey_responses/partoo-review-12294317) --- **"[Essential for Review Management and Visibility](https://www.g2.com/survey_responses/partoo-review-12582320)"** **Rating:** 5.0/5.0 stars *— Gerardo B.* [Read full review](https://www.g2.com/survey_responses/partoo-review-12582320) --- ### 3. [ClearlyRated](https://www.g2.com/products/clearlyrated/reviews) Founded in 2003 ClearlyRated is the leading client satisfaction and reputation management platform for professional service firms. Through our acquisition of Client Savvy in 2025, we are the market leader in AEC where our Client Savvy Platform was purpose built to solve a very practical problem: how to understand clients better, improve project relationships, and create more value without slowing delivery teams down. It was built within an architecture firm, for practitioners, to work in the real constraints of project-based professional services. For more than 20 years, ClearlyRated has focused on AEC and closely related professional services firms.  The company has helped more than 700 AEC firms design, deliver, and measure client experiences that drive growth, retention, and referrals. As pioneers and thought leaders in CX for professional services, ClearlyRated has led the movement to make CX measurable, actionable, and tied directly to business outcomes. Our Client Savvy  platform leverages the patented CX® (Client Experience Indicator), a 7-point sliding scale that evaluates how client experiences align with expectations. Our platform delivers higher response rates, richer insights, and earlier risk detection than traditional survey methods, while real-time dashboards, AI sentiment analysis, and analytics enable firms to respond quickly and strategically. Beyond technology, ClearlyRated partners with organizations to embed client experience into daily practice. Its programs, ranging from Client Perception Studies to ongoing Voice of the Client initiatives, help firms integrate feedback into business development, project delivery, and strategic planning. The result is reduced risk, improved retention, and stronger market differentiation. **Average Rating:** 4.8/5.0 **Total Reviews:** 125 **How Do G2 Users Rate ClearlyRated?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.7/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.8/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.6/10 (Category avg: 8.3/10) **Who Is the Company Behind ClearlyRated?** - **Seller:** [ClearlyRated](https://www.g2.com/sellers/clearlyrated) - **Company Website:** https://www.clearlyrated.com/ - **Year Founded:** 2003 - **HQ Location:** Portland, Oregon - **Twitter:** @ClearlyRated (1,630 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18669814/ (43 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Marketing Manager, Marketing Director - **Top Industries:** Staffing and Recruiting, Accounting - **Company Size:** 59% Mid-Market, 25% Small-Business #### What Are ClearlyRated's Pros and Cons? **Pros:** - Helpful (45 reviews) - Ease of Use (37 reviews) - Customer Support (29 reviews) - Customer Feedback (18 reviews) - Feedback Management (18 reviews) **Cons:** - Expensive (9 reviews) - Survey Limitations (7 reviews) - Limitations (6 reviews) - Improvement Needed (5 reviews) - Difficult Navigation (4 reviews) ### What Do G2 Reviewers Say About ClearlyRated? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of implementation** and insightful summaries from ClearlyRated, enhancing their ability to identify opportunities. - Users appreciate the **ease of use** of ClearlyRated, enjoying quick support and insightful survey data. - Users appreciate the **quick and effective customer support** from ClearlyRated, making implementation and feedback analysis seamless. - Users highlight the **efficient and structured feedback collection** provided by ClearlyRated, essential for ongoing improvements. - Users praise **ClearlyRated's feedback management** for its streamlined method of collecting valuable client insights effectively. **Cons:** - Users note that ClearlyRated can be **expensive** compared to other survey software options in the market. - Users express concerns over **limited response options** and issues with surveys landing in spam, hindering feedback effectiveness. - Users find the **information overwhelming** , struggling with navigation and limited editing options for surveys in ClearlyRated. - Users note that **considerable improvements are needed** in data analysis and feedback categorization for a better experience. - Users find the **difficult navigation** of ClearlyRated challenging, especially for newcomers trying to access key features. #### What Are Recent G2 Reviews of ClearlyRated? **"[Custom survey with great data analytics.](https://www.g2.com/survey_responses/clearlyrated-review-11050660)"** **Rating:** 4.5/5.0 stars *— Julia L.* [Read full review](https://www.g2.com/survey_responses/clearlyrated-review-11050660) --- **"[Powerful Feedback, Easy Setup, Enhances Client Relations](https://www.g2.com/survey_responses/clearlyrated-review-12705325)"** **Rating:** 5.0/5.0 stars *— Laura B.* [Read full review](https://www.g2.com/survey_responses/clearlyrated-review-12705325) --- #### What Are G2 Users Discussing About ClearlyRated? - [What is ClearlyRated used for?](https://www.g2.com/discussions/what-is-clearlyrated-used-for) ### 4. [Yext](https://www.g2.com/products/yext/reviews) Yext — Enterprise Agentic Marketing Platform Yext is the enterprise agentic marketing platform for multi-location brands that need to win across both AI and traditional search. AI is reshaping how customers discover brands. They're not just searching Google. They're asking ChatGPT, Gemini, Perplexity, and Grok — and the brands that show up in those responses are the ones with verified, structured data distributed to the right places. Yext is built to make that happen at enterprise scale. What Yext does Yext delivers three core capabilities from one platform. Scout, Yext's visibility intelligence engine, analyzes 10 billion signals across four AI models and more than 12 million business locations. Every scan surfaces 150 visibility metrics across 20 competitors, down to the location level, so marketing leaders know exactly where they're losing and why — across both AI and traditional search. The Yext Knowledge Graph is the verified source of truth for every location in a brand's portfolio. Data agents maintain it automatically, connecting data across sources, verifying it at scale, and resolving inconsistencies before they reach a customer. When AI models generate responses about your brand, they pull from this verified record. Content generation agents create on-brand content across every channel from verified brand data: local pages, social posts and replies, review campaigns and responses, and email and SMS campaigns. Distribution agents syndicate that content and data in real time to LLMs, voice assistants, listings, maps, social and review platforms, and email — with no aggregator in between. What Yext pushes is what AI and search engines actually see and trust. Who it's for Yext is built for CMOs, SVPs, and VPs of marketing at multi-location enterprise brands in financial services, healthcare, retail, hospitality, and food. If your brand competes at the local level and needs to show up accurately and consistently across AI and traditional search, Yext is built for you. Why Yext Most platforms deliver insight or distribution, not both. Yext closes the loop — from competitive intelligence to verified data to agentic content creation and real-time distribution — in one system with no disconnected tools and no aggregator delays. Thousands of brands trust Yext, including top US banks, leading hospital systems, and the world's largest restaurant and retail chains. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,090 **How Do G2 Users Rate Yext?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.0/10) - **Customer Feedback:** 8.4/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 7.7/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 7.6/10 (Category avg: 8.3/10) **Who Is the Company Behind Yext?** - **Seller:** [Yext](https://www.g2.com/sellers/yext) - **Company Website:** https://www.yext.com - **Year Founded:** 2006 - **HQ Location:** New York - **Twitter:** @yext (21,811 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/515401/ (2,517 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Marketing Manager, Digital Marketing Manager - **Top Industries:** Financial Services, Hospital & Health Care - **Company Size:** 37% Enterprise, 30% Mid-Market #### What Are Yext's Pros and Cons? **Pros:** - Ease of Use (360 reviews) - Helpful (199 reviews) - Centralized Management (189 reviews) - Customer Support (182 reviews) - Features (165 reviews) **Cons:** - Complex Usability (99 reviews) - Learning Curve (83 reviews) - Difficult Learning (80 reviews) - Difficult Navigation (68 reviews) - Limited Features (67 reviews) ### What Do G2 Reviewers Say About Yext? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** in Yext's UI and customer support enhances their overall experience significantly. - Users appreciate the **helpful customer support** and find the platform easy to navigate and make changes. - Users appreciate the **centralized management** of Yext, simplifying business information updates and enhancing accuracy across platforms. - Users find Yext's **customer support helpful** , providing assistance with questions and enhancing overall usability. - Users appreciate the **centralized management** of business information, enjoying real-time updates and scheduling features. **Cons:** - Users find Yext's interface **complex to navigate** , requiring a steep learning curve and direct guidance for effective use. - Users experience a **steep learning curve** with Yext, though support and documentation assist in overcoming challenges. - Users find Yext presents a **difficult learning curve** , yet support and documentation help mitigate the challenges. - Users find the **difficult navigation** of Yext's reporting tools overwhelming, especially for new users needing assistance. - Users find the **limited features** of Yext frustrating, especially regarding account management and reporting complexities. #### What Are Recent G2 Reviews of Yext? **"[Yext: A Robust Platform for SEO Clients](https://www.g2.com/survey_responses/yext-review-12810984)"** **Rating:** 5.0/5.0 stars *— Ben H.* [Read full review](https://www.g2.com/survey_responses/yext-review-12810984) --- **"[Transparent Listings Management with Industry-Leading Publisher Reach](https://www.g2.com/survey_responses/yext-review-12638314)"** **Rating:** 5.0/5.0 stars *— Liz J.* [Read full review](https://www.g2.com/survey_responses/yext-review-12638314) --- #### What Are G2 Users Discussing About Yext? - [What is Yext used for?](https://www.g2.com/discussions/yext-what-is-yext-used-for) - [What does Yext do?](https://www.g2.com/discussions/what-does-yext-do) - 3 comments - [Is YEXT worth the cost?](https://www.g2.com/discussions/is-yext-worth-the-cost) - 4 comments - [What does YEXT cost?](https://www.g2.com/discussions/what-does-yext-cost) - [What is YEXT used for?](https://www.g2.com/discussions/what-is-yext-used-for) - 2 comments ### 5. [Cloodot](https://www.g2.com/products/cloodot/reviews) Cloodot is a next-generation Conversational AI and Customer Engagement Automation platform that helps businesses deliver human-like, 24/7 communication across \*\*WhatsApp, Facebook, Instagram, and website chat\*\*. Unlike traditional chatbot tools, Cloodot introduces the concept of an \*\*AI Employee\*\* — a digital agent that doesn’t just reply but 'understands customer context, executes business actions, and follows up automatically' to ensure outcomes like lead conversion, booking, or support resolution. Cloodot combines global speed, reliability, and enterprise-grade security with the flexibility of a \*\*code execution environment\*\*, enabling deep customization for any business logic or vertical. Organizations across \*\*automotive, real estate, healthcare, electronics, retail, and hospitality\*\* use Cloodot to automate support and sales while keeping every interaction personal and context-aware. With \*\*Cloodot Chats\*\*, businesses can replace repetitive support tasks with intelligent, conversational experiences that truly understand customers. The AI engages naturally, retains context, and acts like a trained employee — creating faster responses, higher conversions, and consistent brand experience. \*\*Key capabilities include:\*\* \* AI-powered automation across major messaging channels \* Context-aware and sentiment-sensitive conversations \* Smart follow-ups that re-engage inactive customers \* Seamless integrations with CRMs, ERPs, and booking systems \* Multilingual, media-aware communication (voice, images, and documents) \* Detailed analytics for lead tracking and performance optimization With Cloodot, businesses can \*\*engage, support, and convert customers at scale — without expanding their support teams\*\*. Each interaction feels natural, relevant, and designed to drive measurable results. Headquartered in USA, with operations across the \*\*United States, India, the Middle East, and Europe\*\*, Cloodot empowers modern organizations to scale customer engagement intelligently. Cloodot — the AI Employee Platform that transforms customer conversations into business growth. **Average Rating:** 4.9/5.0 **Total Reviews:** 12 **How Do G2 Users Rate Cloodot?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10) - **Customer Feedback:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Cloodot?** - **Seller:** [Cloodot](https://www.g2.com/sellers/cloodot) - **Year Founded:** 2019 - **HQ Location:** Deleware, US - **Twitter:** @cloodot (56 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cloodot-pvt-ltd/ (8 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Automotive - **Company Size:** 43% Enterprise, 36% Mid-Market #### What Are Recent G2 Reviews of Cloodot? **"[Providing timely resolutions have become easy.](https://www.g2.com/survey_responses/cloodot-review-4839759)"** **Rating:** 5.0/5.0 stars *— Nafih C.* [Read full review](https://www.g2.com/survey_responses/cloodot-review-4839759) --- **"[We got excellent customer satisfaction score with Cloodot!](https://www.g2.com/survey_responses/cloodot-review-7135054)"** **Rating:** 5.0/5.0 stars *— FAHAD S.* [Read full review](https://www.g2.com/survey_responses/cloodot-review-7135054) --- #### What Are G2 Users Discussing About Cloodot? - [What is Cloodot used for?](https://www.g2.com/discussions/what-is-cloodot-used-for) ### 6. [TrueReview](https://www.g2.com/products/truereview/reviews) 🤩 The most effective way to increase your Google (or any other website) reviews is with TrueReview! With TrueReview, sending SMS or Email review requests is simple and does not require complicated setup. 🚀 TrueReview keeps track of your customers' interactions with review requests, and sends follow-up emails to increase engagement and get you more reviews! 🤖 Work smarter by integrating TrueReview with your existing CRM via Zapier or through TrueReview's API to automatically send review requests to your customers whenever a payment is received, a job is completed, or any other trigger supported in your CRM. ✨ Create unique, human-like review responses with AI-powered Review Response Generator! ❤️ Convert your best reviews into striking visual posts. Customize fonts, colors, and layouts to match your brand and make testimonials stand out with our newest feature, Social Review Post Generator! **Average Rating:** 4.8/5.0 **Total Reviews:** 72 **How Do G2 Users Rate TrueReview?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.8/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.5/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 7.5/10 (Category avg: 8.3/10) **Who Is the Company Behind TrueReview?** - **Seller:** [TrueReview](https://www.g2.com/sellers/truereview) - **Year Founded:** 2019 - **HQ Location:** Miami, US - **Twitter:** @TrueReviewCo (1 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/truereviewco/ (4 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Construction, Real Estate - **Company Size:** 89% Small-Business, 11% Mid-Market #### What Are TrueReview's Pros and Cons? **Pros:** - AI Integration (1 reviews) - Client Interaction (1 reviews) - Communication (1 reviews) - Ease of Use (1 reviews) - Email Notifications (1 reviews) **Cons:** - Filtering Limitations (1 reviews) - Spam Management (1 reviews) ### What Do G2 Reviewers Say About TrueReview? *AI-generated summary from verified user reviews* **Pros:** - Users value the **seamless AI integration** of TrueReview, enhancing workflows and simplifying Google review requests. - Users value the **seamless communication** of TrueReview, enhancing workflows and facilitating easy Google review requests. - Users commend the **effective communication** in TrueReview, enhancing workflows and simplifying Google review requests. - Users find the **ease of use** of TrueReview beneficial, resulting in more reviews than ever before. - Users value the **email notifications** from TrueReview, enhancing workflows and streamlining their review request processes seamlessly. **Cons:** - Users experience **filtering limitations** with TrueReview, leading to reduced visibility of important text messages. - Users noted that many messages were filtered as **spam** , reducing engagement and affecting overall communication effectiveness. #### What Are Recent G2 Reviews of TrueReview? **"[Love TrueReview - All My Review Links In One Place](https://www.g2.com/survey_responses/truereview-review-9577827)"** **Rating:** 5.0/5.0 stars *— Deborah N.* [Read full review](https://www.g2.com/survey_responses/truereview-review-9577827) --- **"[TrueReview has been Professional, Reliable, Proactive, and Organized.](https://www.g2.com/survey_responses/truereview-review-11689771)"** **Rating:** 5.0/5.0 stars *— Flowerdale .* [Read full review](https://www.g2.com/survey_responses/truereview-review-11689771) --- ### 7. [Feefo](https://www.g2.com/products/feefo/reviews) Feefo offers more than just stars. We bring your brand to life with the power of customer feedback. Enriched insights, intuitive features, expert advice: everything you need to transform your customers experience – from discovery to advocacy.   From solopreneurs to enterprise, we’ve got a range of features to grow your insights and build your brand. Because reviews matter ....  96% of people use reviews as their main source of research   18% higher conversion rate when reviews are shared on a website  70% of people who read reviews say they would trust them more if they knew they were from verified customers  **Average Rating:** 4.6/5.0 **Total Reviews:** 141 **How Do G2 Users Rate Feefo?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.3/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 6.3/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 7.4/10 (Category avg: 8.3/10) **Who Is the Company Behind Feefo?** - **Seller:** [Feefo](https://www.g2.com/sellers/feefo) - **Company Website:** https://www.feefo.com/ - **Year Founded:** 2010 - **HQ Location:** Petersfield, United Kingdom - **Twitter:** @Feefo_Official (6,279 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/847730/ (130 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Managing Director - **Top Industries:** Leisure, Travel & Tourism, Retail - **Company Size:** 50% Small-Business, 37% Mid-Market #### What Are Feefo's Pros and Cons? **Pros:** - Customer Support (59 reviews) - Ease of Use (49 reviews) - Helpful (41 reviews) - User-Friendly (32 reviews) - Team Helpfulness (25 reviews) **Cons:** - Missing Features (9 reviews) - Poor Reporting (8 reviews) - Improvement Needed (7 reviews) - Limited Customization (6 reviews) - Report Complexity (6 reviews) ### What Do G2 Reviewers Say About Feefo? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **responsive and thorough customer support** from Feefo, enhancing their experience and satisfaction significantly. - Users find Feefo to be **incredibly easy to use** , streamlining feedback collection and enhancing the overall experience. - Users commend the **helpful staff** at Feefo, who provide proactive support and facilitate smooth navigation of the platform. - Users appreciate the **easy-to-use platform** of Feefo, which simplifies gathering and managing customer feedback effectively. - Users commend the **helpfulness of the Feefo team** , appreciating their proactive support and attentive service. **Cons:** - Users find the **missing features** in Feefo, such as limited analytics and branding options, hinder their experience. - Users find **poor reporting** features complicated, needing more customization and quicker access to essential data. - Users feel the **improvement is needed** in AI functionality and support, leading to a less efficient experience. - Users desire **more customization options** for forms, analytics, and branding, seeking greater flexibility in their experience. - Users find the **report complexity** of Feefo limiting, despite improvements, affecting the ease of managing reviews. #### What Are Recent G2 Reviews of Feefo? **"[Continue excellent experience with a long-time trusted platform partner](https://www.g2.com/survey_responses/feefo-review-11506495)"** **Rating:** 4.5/5.0 stars [Read full review](https://www.g2.com/survey_responses/feefo-review-11506495) --- **"[Trusted, user-friendly review platform that supports business growth](https://www.g2.com/survey_responses/feefo-review-13051572)"** **Rating:** 5.0/5.0 stars *— Tamsin D.* [Read full review](https://www.g2.com/survey_responses/feefo-review-13051572) --- #### What Are G2 Users Discussing About Feefo? - [What is Feefo used for?](https://www.g2.com/discussions/what-is-feefo-used-for) - 1 comment ### 8. [YouScan](https://www.g2.com/products/youscan/reviews) YouScan is a next-generation, AI-powered social listening platform designed to help users gain deep insights into customer behavior and sentiment. This innovative solution caters specifically to marketers, researchers, and public relations professionals who seek to understand their audience more comprehensively. By analyzing what customers say, do, and who they are, YouScan provides a holistic view of consumer interactions with brands, enabling organizations to make informed decisions based on real-time data. The platform is particularly beneficial for a diverse range of users, including large corporations and smaller, customer-centric brands. With over 400 clients worldwide, including industry giants like Nestle, L'Oreal, and Coca-Cola, YouScan is trusted by both established brands and emerging companies. Its mission is to empower organizations to listen to their customers effectively, fostering improved engagement and strategic growth. YouScan boasts several key features that set it apart in the social listening category. One of its standout offerings is the Insights Copilot, a conversational social listening AI agent. This feature simplifies the process of extracting valuable insights from vast amounts of text data, allowing users to effortlessly gauge consumer opinions on brands, competitors, and relevant events. Additionally, YouScan's industry-leading image analysis capabilities enable "visual listening," allowing users to understand how consumers interact with brands through social media images, including brand logo detection and automated visual content reports. Understanding the audience is crucial for effective marketing strategies, and YouScan excels in this area with its Audience Insights feature. This tool provides demographic information, interests, and occupations of individuals discussing brands and topics on social media, allowing users to tailor their marketing efforts to specific segments. The platform's powerful reporting capabilities, combined with a sleek and user-friendly interface, make it accessible and appealing to a wide range of users, from large enterprises to startups. Recognized by industry experts, YouScan has received accolades such as being named a "Cool AI Vendor for Marketing" by Gartner and winning multiple MarkTech Breakthrough Awards for "Best Social Media Monitoring Software." Founded in Kyiv, YouScan has grown into a distributed team with offices across Europe and Latin America, reflecting its commitment to serving a global clientele while continuously evolving to meet the needs of the market. **Average Rating:** 4.7/5.0 **Total Reviews:** 294 **How Do G2 Users Rate YouScan?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.2/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.7/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 9.3/10 (Category avg: 8.3/10) **Who Is the Company Behind YouScan?** - **Seller:** [YouScan](https://www.g2.com/sellers/youscan) - **Company Website:** https://www.youscan.io/en - **Year Founded:** 2010 - **HQ Location:** Kyiv, Kyiv City - **Twitter:** @YouScan_io (441 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/525639/ (96 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising, Market Research - **Company Size:** 48% Small-Business, 35% Mid-Market #### What Are YouScan's Pros and Cons? **Pros:** - Customer Support (47 reviews) - Helpful (45 reviews) - Ease of Use (41 reviews) - Analytics (30 reviews) - Social Listening (30 reviews) **Cons:** - Learning Curve (19 reviews) - Difficult Learning (13 reviews) - Slow Performance (13 reviews) - Limited Features (11 reviews) - Data Inaccuracy (9 reviews) ### What Do G2 Reviewers Say About YouScan? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **responsive customer support** of YouScan, enhancing their experience with timely and helpful assistance. - Users appreciate the **helpful customer support** of YouScan, which promptly addresses questions and enhances user experience. - Users appreciate the **user-friendly interface** of YouScan, making data monitoring and reporting efficient and intuitive. - Users value the **robust analytics capabilities** of YouScan, enabling swift trend identification and data-driven decision-making. - Users appreciate the **effective social listening** capabilities of YouScan, enhancing brand monitoring and customer support significantly. **Cons:** - Users struggle with a steep **learning curve** in YouScan, making it challenging for those unfamiliar with tech. - Users find the **difficult learning curve** of YouScan challenging but manageable with guidance and documentation. - Users experience **slow performance** with YouScan, especially when analyzing large datasets and managing customization options. - Users find YouScan's **limited features** frustrating, especially regarding query numbers and integration capabilities. - Users report **data inaccuracy** due to limited queries and challenges in analyzing and cleaning collected data on YouScan. #### What Are Recent G2 Reviews of YouScan? **"[Excellent Threads Coverage, Smooth API Setup, and Proactive CSM Support](https://www.g2.com/survey_responses/youscan-review-12851551)"** **Rating:** 4.5/5.0 stars *— bizinside .* [Read full review](https://www.g2.com/survey_responses/youscan-review-12851551) --- **"[YouScan Is Essential for TikTok Listening—and Valuable Across Platforms](https://www.g2.com/survey_responses/youscan-review-12791704)"** **Rating:** 4.5/5.0 stars *— Jack F.* [Read full review](https://www.g2.com/survey_responses/youscan-review-12791704) --- #### What Are G2 Users Discussing About YouScan? - [What are the benefits and challenges of using YouScan for social media listening?](https://www.g2.com/discussions/what-are-the-benefits-and-challenges-of-using-youscan-for-social-media-listening) - [What is YouScan used for?](https://www.g2.com/discussions/what-is-youscan-used-for) - 1 comment, 1 upvote ### 9. [DemandHub](https://www.g2.com/products/demandhub/reviews) DemandHub enables customer interactions that drive business results. We improve how you communicate with your customers and capture valuable feedback. This enables your team to make better decisions that drive business results and improve your customer experience. **Average Rating:** 4.8/5.0 **Total Reviews:** 58 **How Do G2 Users Rate DemandHub?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.2/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 9.0/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.6/10 (Category avg: 8.3/10) **Who Is the Company Behind DemandHub?** - **Seller:** [DemandHub](https://www.g2.com/sellers/demandhub) - **HQ Location:** Mississauga, Ontario - **Twitter:** @DemandHub - **LinkedIn® Page:** https://www.linkedin.com/company/demandhub/ (20 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Automotive, Hospital & Health Care - **Company Size:** 95% Small-Business, 3% Mid-Market #### What Are DemandHub's Pros and Cons? **Pros:** - Helpful (3 reviews) - Customer Support (2 reviews) - Ease of Use (2 reviews) - Effective (2 reviews) - Efficiency (2 reviews) **Cons:** - Limited Features (1 reviews) - Missing Features (1 reviews) ### What Do G2 Reviewers Say About DemandHub? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **responsive and effective support** of DemandHub, ensuring quick resolutions and ease of use. - Users appreciate DemandHub's **responsive customer support** , resolving issues quickly and providing easy navigation without upselling. - Users appreciate the **ease of use** of DemandHub, enjoying its automation and simple navigation for efficiency. - Users appreciate DemandHub for its **responsiveness and effectiveness** , resolving issues swiftly and saving valuable time. - Users value the **efficiency** of DemandHub, noting its quick resolution of issues and time-saving automation. **Cons:** - Users miss the **lack of a 'Dark Mode'** option, which could enhance the visual comfort of the interface. - Users express a desire for a **missing dark mode** , indicating a need for better visual customization in DemandHub. #### What Are Recent G2 Reviews of DemandHub? **"[Effortless Google Review Integration with Rapid Support](https://www.g2.com/survey_responses/demandhub-review-12404501)"** **Rating:** 5.0/5.0 stars *— Marion M.* [Read full review](https://www.g2.com/survey_responses/demandhub-review-12404501) --- **"[Automation and Quick Responses Elevate Our Practice](https://www.g2.com/survey_responses/demandhub-review-12310659)"** **Rating:** 4.5/5.0 stars *— Doug P.* [Read full review](https://www.g2.com/survey_responses/demandhub-review-12310659) --- #### What Are G2 Users Discussing About DemandHub? - [What is DemandHub used for?](https://www.g2.com/discussions/what-is-demandhub-used-for) ### 10. [BrightLocal](https://www.g2.com/products/brightlocal/reviews) BrightLocal offers local SEO software and services that help businesses get found, chosen, and trusted in their local area. By combining AI-powered insights built on 16 years of proprietary local search data with expert-led services, BrightLocal simplifies local search marketing, enabling businesses to improve visibility, manage listings, and build stronger online reputations. Founded in 2009 and trusted by 15,000 small businesses and marketing agencies, BrightLocal provides organisations with the confidence to grow. **Average Rating:** 4.6/5.0 **Total Reviews:** 221 **How Do G2 Users Rate BrightLocal?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.6/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 9.0/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 9.5/10 (Category avg: 8.3/10) **Who Is the Company Behind BrightLocal?** - **Seller:** [BrightLocal](https://www.g2.com/sellers/brightlocal) - **Year Founded:** 2008 - **HQ Location:** East Sussex - **Twitter:** @brightlocal (14,362 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1461665/ (187 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, SEO Specialist - **Top Industries:** Marketing and Advertising, Internet - **Company Size:** 86% Small-Business, 10% Mid-Market #### What Are BrightLocal's Pros and Cons? **Pros:** - Rank Tracking (3 reviews) - Dashboard Usability (2 reviews) - Ease of Use (2 reviews) - Review Management (2 reviews) - Tracking (2 reviews) **Cons:** - Complex Interface (2 reviews) - Complex Features (1 reviews) - Difficult Navigation (1 reviews) - Expensive (1 reviews) - Extra Costs (1 reviews) ### What Do G2 Reviewers Say About BrightLocal? *AI-generated summary from verified user reviews* **Pros:** - Users value BrightLocal's **effective rank tracking** tools, making it easy to monitor SEO performance and competitor analysis. - Users appreciate the **easy-to-use dashboard** of BrightLocal, which simplifies managing citations and improving local search rankings. - Users value the **ease of use** of BrightLocal, thanks to its intuitive dashboard and user-friendly interface. - Users value the **efficient review management** provided by BrightLocal, enhancing their reputation and search performance seamlessly. - Users value the **effective ranking tracking** of BrightLocal, which simplifies managing local search and reputation. **Cons:** - Users find the **complex interface** challenging to navigate initially, despite excellent customer support assistance. - Users find the **complex features** of BrightLocal challenging to navigate, especially for first-time users. - Users find the **difficult navigation** challenging, especially when trying to locate tools for the first time. - Users find the **pricing quite high** for the full BrightLocal tool, especially with additional costs for citation building. - Users note the **extra costs** for BrightLocal, finding the overall pricing a bit high for full functionality. #### What Are Recent G2 Reviews of BrightLocal? **"[BrightLocal’s SEO Ranking & Competitor Insights Drive Actionable Results](https://www.g2.com/survey_responses/brightlocal-review-12214927)"** **Rating:** 4.0/5.0 stars *— Adam J.* [Read full review](https://www.g2.com/survey_responses/brightlocal-review-12214927) --- **"[Average Keyword Rankings by Radius—A Helpful Map Pack](https://www.g2.com/survey_responses/brightlocal-review-12661228)"** **Rating:** 4.5/5.0 stars *— Katie B.* [Read full review](https://www.g2.com/survey_responses/brightlocal-review-12661228) --- #### What Are G2 Users Discussing About BrightLocal? - [What is BrightLocal used for?](https://www.g2.com/discussions/what-is-brightlocal-used-for) - [How do I use bright local?](https://www.g2.com/discussions/how-do-i-use-bright-local) - [How much does Synup cost?](https://www.g2.com/discussions/how-much-does-synup-cost) - [How Much Does BrightLocal cost?](https://www.g2.com/discussions/how-much-does-brightlocal-cost) - 1 comment, 1 upvote - [What is Whitespark?](https://www.g2.com/discussions/what-is-whitespark) ### 11. [Bizrate Insights](https://www.g2.com/products/bizrate-insights/reviews) Bizrate Insights is a voice-of-customer solution that helps ecommerce brands turn real buyer feedback into measurable growth. We offer a complete view of what’s working and what’s not, based on verified customer feedback taken at key moments across the shopping journey, from pre-purchase through post-fulfillment. Those survey responses power trusted UGC (like product reviews and Seller Ratings) and real-time KPIs we layer with in-person, expert human insights. We help you understand why customers abandon your site, what they love, where they had friction, and where they are shopping after they bounce. This will help you grow revenue and increase loyalty while boosting your online reputation. **Average Rating:** 4.6/5.0 **Total Reviews:** 34 **How Do G2 Users Rate Bizrate Insights?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.7/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 4.6/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.8/10 (Category avg: 8.3/10) **Who Is the Company Behind Bizrate Insights?** - **Seller:** [Bizrate Insights](https://www.g2.com/sellers/bizrate-insights) - **Company Website:** https://bizrateinsights.com - **Year Founded:** 1996 - **HQ Location:** Stamford, CT - **LinkedIn® Page:** https://www.linkedin.com/company/bizrateinsights/ (48 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Retail, Consumer Goods - **Company Size:** 53% Mid-Market, 24% Enterprise #### What Are Bizrate Insights's Pros and Cons? **Pros:** - Helpful (20 reviews) - Customer Feedback (18 reviews) - Ease of Use (14 reviews) - Feedback Management (13 reviews) - Insights (13 reviews) **Cons:** - Limitations (8 reviews) - Survey Issues (8 reviews) - Limited Customization (6 reviews) - Limited Data Analysis (5 reviews) - Missing Features (5 reviews) ### What Do G2 Reviewers Say About Bizrate Insights? *AI-generated summary from verified user reviews* **Pros:** - Users value the **excellent customer support** and seamless feedback capture provided by Bizrate Insights. - Users value the **detailed customer feedback** from Bizrate Insights, which aids in improving their business effectively. - Users value the **ease of use** of Bizrate Insights, simplifying customer feedback tracking and reporting significantly. - Users value the **detailed feedback management** of Bizrate Insights, enabling continuous improvement based on customer reviews. - Users value the **actionable insights** provided by Bizrate Insights, enabling effective tracking of customer sentiment and performance improvement. **Cons:** - Users find **limitations in survey customization** and data access hindered by the platform's constraints, affecting their analytics experience. - Users express frustration with **survey design issues** and limitations that hinder the overall effectiveness of Bizrate Insights. - Users find **limited customization** in Bizrate Insights, particularly in survey elements and dashboard features, causing frustration. - Users find the **limited data analysis** in Bizrate Insights hinders deep insights into customer feedback and trends. - Users experience **missing features** , such as limited historical data and difficulties in analyzing complex customer journeys. #### What Are Recent G2 Reviews of Bizrate Insights? **"[A fantastic platform for customer insights](https://www.g2.com/survey_responses/bizrate-insights-review-12704055)"** **Rating:** 5.0/5.0 stars *— Geoffrey N.* [Read full review](https://www.g2.com/survey_responses/bizrate-insights-review-12704055) --- **"[Driving Smarter Decisions Through Customer Feedback](https://www.g2.com/survey_responses/bizrate-insights-review-11728216)"** **Rating:** 4.5/5.0 stars *— J M.* [Read full review](https://www.g2.com/survey_responses/bizrate-insights-review-11728216) --- ### 12. [AppTweak](https://www.g2.com/products/apptweak/reviews) AppTweak is a leading app marketing and intelligence platform that helps app marketers increase visibility, optimize performance, and scale growth across the app stores and AI search. Trusted by thousands of apps worldwide, AppTweak provides powerful data, insights, automation, and AI to strengthen App Store Optimization (ASO), Apple Ads performance, and AI app discovery. At the core of AppTweak is Atlas AI, our proprietary deep-learning model trained on app store data since 2014. This technology, combined with unparalleled support, makes AppTweak the trusted partner for mobile leaders such as Uber, Zynga, and The North Face. **Average Rating:** 4.6/5.0 **Total Reviews:** 204 **How Do G2 Users Rate AppTweak?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10) - **Customer Feedback:** 8.6/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.1/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 9.2/10 (Category avg: 8.3/10) **Who Is the Company Behind AppTweak?** - **Seller:** [AppTweak](https://www.g2.com/sellers/apptweak) - **Company Website:** https://www.apptweak.com - **Year Founded:** 2014 - **HQ Location:** Brussels, Brussels Region - **Twitter:** @AppTweak (4,438 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3055780/ (135 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** ASO Manager - **Top Industries:** Computer Games, Marketing and Advertising - **Company Size:** 41% Small-Business, 35% Mid-Market #### What Are AppTweak's Pros and Cons? **Pros:** - Ease of Use (64 reviews) - Helpful (51 reviews) - Features (45 reviews) - Insights (43 reviews) - Customer Support (40 reviews) **Cons:** - Data Inaccuracy (19 reviews) - Limited Features (18 reviews) - Lack of Information (14 reviews) - Difficult Learning (11 reviews) - Expensive (11 reviews) ### What Do G2 Reviewers Say About AppTweak? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of AppTweak, enabling quick learning and efficient client management. - Users love AppTweak for its **ease of use** and comprehensive insights into competition and market trends. - Users value the **extensive insights** and user-friendly features of AppTweak, enhancing their ASO strategies effectively. - Users appreciate the **comprehensive insights** from AppTweak, enabling informed, data-driven decisions for mobile marketing strategies. - Users commend the **helpful customer support** of AppTweak, appreciating their responsiveness and innovative approach to ASO needs. **Cons:** - Users note **data inaccuracy** in global analytics, leading to discrepancies and a need for more comprehensive metrics. - Users note that **data insights are limited** on lower-tier plans, impacting overall usability and access across teams. - Users find a **lack of information** on competitive metrics and global reporting, making onboarding and analysis challenging. - Users find the **difficult learning curve** frustrating, especially with onboarding and navigating features and reports. - Users find AppTweak **expensive** , especially smaller companies that may not use all advanced features regularly. #### What Are Recent G2 Reviews of AppTweak? **"[Strong mobile app intelligence, UI could be simpler](https://www.g2.com/survey_responses/apptweak-review-12803653)"** **Rating:** 4.0/5.0 stars *— Andy F.* [Read full review](https://www.g2.com/survey_responses/apptweak-review-12803653) --- **"[Intuitive ASO Tool with Unique Features](https://www.g2.com/survey_responses/apptweak-review-10557602)"** **Rating:** 5.0/5.0 stars *— Roni B.* [Read full review](https://www.g2.com/survey_responses/apptweak-review-10557602) --- #### What Are G2 Users Discussing About AppTweak? - [What do you like most about AppTweak for ASO, and what improvements would you suggest?](https://www.g2.com/discussions/what-do-you-like-most-about-apptweak-for-aso-and-what-improvements-would-you-suggest) - [How do you use Apptweak?](https://www.g2.com/discussions/how-do-you-use-apptweak) - [Does AppTweak Pro work?](https://www.g2.com/discussions/does-apptweak-pro-work) - [Is AppTweak good?](https://www.g2.com/discussions/is-apptweak-good) - [What does AppTweak do?](https://www.g2.com/discussions/what-does-apptweak-do) - 1 comment ### 13. [Yotpo](https://www.g2.com/products/yotpo/reviews) Yotpo is leading the next era of trust and loyalty in eCommerce. From first impression to repeat purchase, Yotpo helps brands build stronger customer relationships and drive profitable growth. Yotpo’s AI-powered Reviews and industry-leading Loyalty solutions work in tandem to influence buying decisions, build trust, and reward lasting engagement across every touchpoint—on site, on social, and in store. With deep integrations into the eCommerce stack and tools that scale from launch to enterprise, Yotpo empowers brands to: - Convert better with authentic content that answers shopper questions and improves confidence - Retain more by personalizing rewards, driving repeat purchases, and creating emotional brand connection - Adapt faster with AI automation and hands-on strategic support Why brands choose Yotpo: - 400M+ reviews collected and 25K+ loyalty programs launched - 14 BFCMs in a row with 0 downtime - Regional teams and localized onboarding to support global growth Deep integrations with Shopify, Klaviyo, Attentive, Meta, TikTok, Zendesk, and many more Join the world’s most iconic and fastest-growing brands: Brooklinen, Princess Polly, Supergoop, Pandora, Barnes & Noble, ThirdLove, Steve Madden, Our Place, Goodr, Dr. Martens, Perry Ellis, Allbirds, and tens of thousands more **Average Rating:** 4.3/5.0 **Total Reviews:** 255 **How Do G2 Users Rate Yotpo?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.1/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.2/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.4/10 (Category avg: 8.3/10) **Who Is the Company Behind Yotpo?** - **Seller:** [Yotpo](https://www.g2.com/sellers/yotpo) - **Company Website:** https://www.yotpo.com - **Year Founded:** 2011 - **HQ Location:** New York - **Twitter:** @Yotpo (19,212 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1515446/ (794 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Founder - **Top Industries:** Retail, Apparel & Fashion - **Company Size:** 73% Small-Business, 23% Mid-Market #### What Are Yotpo's Pros and Cons? **Pros:** - Ease of Use (22 reviews) - Customer Support (21 reviews) - Helpful (16 reviews) - Reviews (14 reviews) - Review Management (12 reviews) **Cons:** - Expensive (11 reviews) - Missing Features (8 reviews) - Limited Features (6 reviews) - Limited Functionality (6 reviews) - Feature Limitations (5 reviews) ### What Do G2 Reviewers Say About Yotpo? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** with Yotpo, finding it straightforward and seamlessly integrated with their Shopify store. - Users commend Yotpo for their **exceptional customer support** , which enhances marketing efforts and boosts program effectiveness. - Users commend Yotpo for their **exceptional service and support** , effectively enhancing marketing efforts and customer loyalty. - Users appreciate the **seamless integration** of loyalty, reviews, and SMS in Yotpo, enhancing their growth potential. - Users praise Yotpo for its **effective review management integration** , enhancing customer feedback and satisfaction through loyalty rewards. **Cons:** - Users find Yotpo's pricing to be **too expensive** , especially given the numerous frustrations and complications encountered. - Users express frustration over **missing features** and poor functionality, finding Yotpo fails to meet expectations. - Users criticize Yotpo for its **limited features** and outdated UI, causing frustration and frequent technical issues. - Users find Yotpo's **limited functionality** frustrating, with unreliable reports and poor customer support significantly hindering usability. - Users experience **feature limitations** with Yotpo, leading to frustration, complexity, and unsatisfactory performance in multiple areas. #### What Are Recent G2 Reviews of Yotpo? **"[Yopto is an essential tool for sales websites.](https://www.g2.com/survey_responses/yotpo-review-12394874)"** **Rating:** 5.0/5.0 stars *— Francisco B.* [Read full review](https://www.g2.com/survey_responses/yotpo-review-12394874) --- **"[Effortless Setup and Customer Engagement with Yotpo](https://www.g2.com/survey_responses/yotpo-review-12262971)"** **Rating:** 5.0/5.0 stars *— Brittaney F.* [Read full review](https://www.g2.com/survey_responses/yotpo-review-12262971) --- #### What Are G2 Users Discussing About Yotpo? - [What is Yotpo used for?](https://www.g2.com/discussions/what-is-yotpo-used-for) - 1 comment - [Where is Yotpo based?](https://www.g2.com/discussions/where-is-yotpo-based) - [How much does Yotpo cost?](https://www.g2.com/discussions/how-much-does-yotpo-cost) - [How do you use Yotpo?](https://www.g2.com/discussions/how-do-you-use-yotpo) - [What is Yotpo?](https://www.g2.com/discussions/what-is-yotpo) ### 14. [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) SurveySparrow is an AI-powered Customer Experience platform that goes further — bringing feedback from surveys, reviews, support conversations, calls, and social media into one place, and turning it into insights your team can act on the same day. Instead of managing a feedback program, you build a continuous system that improves customer satisfaction, retention, and growth. Try it free for 14 days. No credit card required. What Running CX on SurveySparrow Actually Looks Like: You want to run a survey — but not the kind that feels like a survey. With Conversational Surveys, it feels like a chat. Customers don't fill in a form; they have a conversation, and that changes everything. Response rates go up by 40%, and the answers actually mean something. But a good question only gets you so far. So Echo AI steps in mid-conversation, automatically asking the follow-ups your team would have asked anyway. The score comes with the story behind it. Now you've got responses — hundreds of them, maybe thousands. CogniVue reads every single one. Sentiment, themes, and trends all surfaced automatically, before anyone on your team opens a dashboard. No spreadsheets. No manual tagging. No waiting. And you didn't have to spend days building the survey in the first place. The AI Survey Builder suggested the questions, the logic, and the flow based on what you were trying to find out. Auto-Translate made sure it ran in every language your customers speak, across every channel they use — surveys, reviews, social, support, calls. All of it lands in one place through Omnichannel Feedback Collection. Your NPS, CSAT, and CES dashboards now reflect the full picture. Leadership sees what's happening in real time. And when something needs action, Workflow Automation makes sure it gets it — triggering follow-ups, notifying the right teams, and pushing data directly into Salesforce, HubSpot, Slack, Jira, and 95+ other tools without anyone having to move a thing manually. For teams in the field, there are Offline Surveys. For research that needs a human face, Video Surveys. For regulated industries, HIPAA Compliance. And for companies that want the entire experience to feel theirs unmistakably, Add Your Own Brand keeps your brand front and centre across every survey, every communication, and every customer touchpoint. That's the full loop. From the first question to the last action handled. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,024 **How Do G2 Users Rate SurveySparrow?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.0/10) - **Customer Feedback:** 8.3/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 10.0/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.3/10 (Category avg: 8.3/10) **Who Is the Company Behind SurveySparrow?** - **Seller:** [SurveySparrow Inc.](https://www.g2.com/sellers/surveysparrow-inc) - **Company Website:** https://surveysparrow.com/ - **Year Founded:** 2017 - **HQ Location:** Palo Alto, California - **Twitter:** @surveysparrow (904 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/13253328 (412 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Founder, CEO - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 68% Small-Business, 25% Mid-Market #### What Are SurveySparrow's Pros and Cons? **Pros:** - Ease of Use (23 reviews) - Helpful (17 reviews) - User Interface (17 reviews) - Features (16 reviews) - Intuitive (15 reviews) **Cons:** - Poor Reporting (11 reviews) - Difficult Reporting (10 reviews) - Limited Customization (10 reviews) - Limited Reporting (10 reviews) - Expensive (9 reviews) ### What Do G2 Reviewers Say About SurveySparrow? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of SurveySparrow, enjoying quick setups and engaging, intuitive survey experiences. - Users find SurveySparrow **incredibly helpful** for conducting engaging surveys and enhancing customer satisfaction efficiently. - Users appreciate the **clean and engaging user interface** of SurveySparrow, which enhances survey creation and completion experiences. - Users love the **conversational interface** of SurveySparrow, enhancing engagement and providing an intuitive feedback collection experience. - Users love the **intuitive interface** of SurveySparrow, which simplifies survey creation and enhances engagement. **Cons:** - Users find the **reporting options limited** , making quick reviews and data exports inconvenient for daily use. - Users find **difficult reporting** with SurveySparrow, noting limited options and inconvenient setup for routine tasks. - Users find **limited customization** options frustrating, especially for advanced features and detailed reporting functionalities. - Users find the **reporting options limited** , lacking custom dashboards and advanced analytics for better insights. - Users note the **expensive pricing** for advanced features, making it challenging for enterprise-level use without higher-tier plans. #### What Are Recent G2 Reviews of SurveySparrow? **"[Easy Setup, Clean Interface, and Smooth Survey Creation](https://www.g2.com/survey_responses/surveysparrow-review-12863198)"** **Rating:** 4.5/5.0 stars *— Muhammad O.* [Read full review](https://www.g2.com/survey_responses/surveysparrow-review-12863198) --- **"[SurveySparrow Makes Interactive, Easy Surveys and Streamlines Customer Feedback](https://www.g2.com/survey_responses/surveysparrow-review-12780059)"** **Rating:** 5.0/5.0 stars *— Sidharth B.* [Read full review](https://www.g2.com/survey_responses/surveysparrow-review-12780059) --- #### What Are G2 Users Discussing About SurveySparrow? - [What novel approaches are market researchers adopting with SurveySparrow to gain deeper insights?](https://www.g2.com/discussions/what-novel-approaches-are-market-researchers-adopting-with-surveysparrow-to-gain-deeper-insights) - [What is SurveySparrow used for?](https://www.g2.com/discussions/what-is-surveysparrow-used-for) - 2 comments ### 15. [Textedly](https://www.g2.com/products/textedly/reviews) Textedly is the premier, industry-leading AI-Powered SMS marketing and communications platform that empowers organizations to seamlessly connect with their audiences through the power of SMS text, MMS messaging, and next-generation AI. As a comprehensive messaging software solution, Textedly helps marketing, customer support, and sales teams across SMBs and global enterprises deliver highly personalized campaigns, timely notifications, and automated two-way interactions. By combining advanced AI voice and messaging agents with robust campaign creation and contact management, Textedly serves as the ultimate all-in-one command center for customer engagement. Key Features and Benefits: • Powerful AI Voice & Messaging Agents: Elevate your communications with intelligent, conversational AI. Deploy autonomous text and voice agents to handle 24/7 customer support, answer FAQs, qualify leads, and drive engagement at scale without human intervention. • Bulk SMS & MMS Messaging: Send high-volume text (400,000) and rich multimedia messages with customizable sender IDs, ensuring your brand stands out and delivers personalized content instantly. • Two-Way Messaging Inbox: Centralize replies and team conversations in a shared, real-time inbox for seamless, high-touch customer engagement. • Automated Scheduling & Drip Campaigns: Build sophisticated message workflows. Create one-time, recurring, or complex drip sequences with precise delivery windows optimized for your audience’s time zones. • Contact Segmentation & List Management: Build dynamic, highly targeted lists based on custom fields, tags, and import sources to ensure the right message always reaches the right user. • Signal AI Contact Enrichment: Unlock unparalleled audience intelligence with Signal AI. Instantly enrich your contact profiles when available, by retrieving first and last names, email addresses allowing you to hyper-personalize your outreach and connect with your audience on a deeper level. Additional Value Points: • Integrated Payment Processing: Turn conversations into conversions. Securely collect payments with your own credit card merchant account, and send mobile checkout links directly within SMS threads to drastically streamline transactions. • Reputation Management & Google Reviews: Accelerate your brand's growth with built-in tools designed to automatically request, manage, and optimize your online reviews. • Template Library & Personalization Tokens: Launch campaigns faster using a library of pre-built templates and dynamic smart fields (e.g., {{FirstName}}) to maximize message relevance and conversion rates. Why Choose Textedly? By unifying scalable bulk messaging, intelligent AI voice and text agents, automated drip campaigns, and seamless payment processing, Textedly goes far beyond traditional text marketing. We provide a state-of-the-art, feature-rich ecosystem for organizations that demand innovative, effective, and automated communication with their audiences. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,364 **How Do G2 Users Rate Textedly?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.0/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 7.8/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 7.5/10 (Category avg: 8.3/10) **Who Is the Company Behind Textedly?** - **Seller:** [Textedly](https://www.g2.com/sellers/textedly) - **Company Website:** https://www.textedly.com/ - **Year Founded:** 2015 - **HQ Location:** Los Angeles, CA - **Twitter:** @textedly_ (400 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18029956/ (14 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Non-Profit Organization Management, Real Estate - **Company Size:** 66% Small-Business, 28% Mid-Market #### What Are Textedly's Pros and Cons? **Pros:** - Customer Support (336 reviews) - Ease of Use (323 reviews) - Helpful (257 reviews) - Communication (141 reviews) - Text Messaging (134 reviews) **Cons:** - Expensive (93 reviews) - Missing Features (79 reviews) - SMS Issues (58 reviews) - Learning Curve (57 reviews) - Limited Texting Features (52 reviews) ### What Do G2 Reviewers Say About Textedly? *AI-generated summary from verified user reviews* **Pros:** - Users rave about Textedly's **fantastic customer support** , highlighting quick responses and effective solutions for marketing challenges. - Users find Textedly's **ease of use** impressive, enhancing communication and streamlining campaign management effortlessly. - Users find the **customer support** of Textedly to be incredibly helpful and responsive, enhancing their experience significantly. - Users value the **easy communication** with Textedly, praising its simplicity and effectiveness in engaging audiences. - Users value the **time-saving text messaging** features of Textedly, enhancing patient communication and appointment reminders. **Cons:** - Users find the pricing to be **higher than competitors** , making it challenging for small businesses to afford. - Users express a desire for **missing features** such as text list storage and a mobile app for better usability. - Users often face **SMS issues** such as message character limits and non-delivery, complicating their communication needs. - Users find the **learning curve steep** , requiring extensive setup and information to get started effectively. - Users find the **limited texting features** of Textedly restrictive and frustrating for effective communication. #### What Are Recent G2 Reviews of Textedly? **"[Professional Support, Fast Approvals, and an Easy-to-Use UI](https://www.g2.com/survey_responses/textedly-review-12738037)"** **Rating:** 4.5/5.0 stars *— Youssef H.* [Read full review](https://www.g2.com/survey_responses/textedly-review-12738037) --- **"[Textedly Is Easy to Use with truly Top-Tier Customer Support](https://www.g2.com/survey_responses/textedly-review-13041290)"** **Rating:** 5.0/5.0 stars *— Bethany V.* [Read full review](https://www.g2.com/survey_responses/textedly-review-13041290) --- #### What Are G2 Users Discussing About Textedly? - [What is Textedly used for?](https://www.g2.com/discussions/what-is-textedly-used-for) - 1 comment - [What are the features of SMS?](https://www.g2.com/discussions/textedly-what-are-the-features-of-sms) - [How much does Textedly cost?](https://www.g2.com/discussions/how-much-does-textedly-cost) - 2 comments - [How do you use Textedly?](https://www.g2.com/discussions/how-do-you-use-textedly) - 3 comments - [What is Textedly?](https://www.g2.com/discussions/what-is-textedly) - 2 comments ### 16. [Reputology](https://www.g2.com/products/reputology/reviews) Reputology is a review monitoring and feedback platform that helps SMBs and Enterprises capture customer feedback and improve. Industry leaders like Gold's Gym, Hillstone Restaurant Group, and House of Blues utilize Reputology. And thousands of other locations count on Reputology, too, like dental groups, auto-dealers, retail stores, restaurant chains, and others. To learn more about Reputology, go to: https://www.reputology.com/pages/contact **Average Rating:** 4.7/5.0 **Total Reviews:** 43 **How Do G2 Users Rate Reputology?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.6/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 10.0/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 10.0/10 (Category avg: 8.3/10) **Who Is the Company Behind Reputology?** - **Seller:** [Reputology](https://www.g2.com/sellers/reputology) - **HQ Location:** Boston, MA - **Twitter:** @reputology (108 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3299056/ (2 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising, Real Estate - **Company Size:** 43% Mid-Market, 39% Small-Business #### What Are Recent G2 Reviews of Reputology? **"[Flexible and Responsive Team](https://www.g2.com/survey_responses/reputology-review-914398)"** **Rating:** 5.0/5.0 stars *— Vicki D.* [Read full review](https://www.g2.com/survey_responses/reputology-review-914398) --- **"[Great experience so far.](https://www.g2.com/survey_responses/reputology-review-994580)"** **Rating:** 5.0/5.0 stars *— Chaunte R.* [Read full review](https://www.g2.com/survey_responses/reputology-review-994580) --- #### What Are G2 Users Discussing About Reputology? - [What is Reputology used for?](https://www.g2.com/discussions/what-is-reputology-used-for) ### 17. [Localo](https://www.g2.com/products/localo/reviews) Localo is a local marketing automation platform that helps SEO professionals, marketing agencies, and freelancers manage, optimize, and scale local search engine optimization for their clients' Google Business Profiles. Local SEO has become increasingly complex. Organic local visibility is shrinking as paid placements expand across Google Maps and local search results. Google's enforcement of business listing quality has intensified, with profile suspensions and unauthorized edit attempts becoming more frequent. Meanwhile, agencies face thinning margins and growing client expectations. Localo was built to address exactly these challenges. The platform consolidates local SEO workflows into a guided automation system. Instead of checking rankings manually, Localo tracks keyword positions across a grid of geographic points, revealing how visibility varies at the street level — not just the city average. Instead of building reports from scratch, the platform auto-generates branded, white-label performance reports covering ranking trends, review metrics, citation health, and optimization progress. AI-powered features run throughout the platform. The content publisher learns a business's authentic voice and generates Google Business Profile posts that match it. The review manager suggests personalized responses to each customer review rather than using generic templates. The Smart Tasks engine delivers weekly, business-specific optimization recommendations ranked by expected impact, so specialists always know what to focus on next. Profile protection runs continuously, monitoring for unauthorized changes, competitor sabotage, and incorrect information edits — alerting users before damage is done. The citations manager builds and maintains consistent business directory listings, prioritizing high-authority sources with dofollow backlinks. For agencies looking to grow, Localo includes a client acquisition workflow with lead scoring, growth potential analysis, and white-label position maps that convert prospects into paying clients. The platform supports all countries and languages. Over 26,000 Google Business Profiles are managed through Localo by approximately 2,500 agency and freelancer customers worldwide. Plans start at 19 dollars per month, with a free option and a 30-day money-back guarantee. Localo holds a 4.9-star rating on G2 from over 130 verified reviews." - to mamy na Trustpilot **Average Rating:** 4.9/5.0 **Total Reviews:** 137 **How Do G2 Users Rate Localo?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.4/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 6.2/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 9.1/10 (Category avg: 8.3/10) **Who Is the Company Behind Localo?** - **Seller:** [Localo](https://www.g2.com/sellers/localo) - **Year Founded:** 2020 - **HQ Location:** Wrocław, Poland - **LinkedIn® Page:** https://www.linkedin.com/company/surfer-local/ (17 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Marketing and Advertising, Construction - **Company Size:** 94% Small-Business, 2% Mid-Market #### What Are Localo's Pros and Cons? **Pros:** - Ease of Use (10 reviews) - Features (8 reviews) - Easy Setup (7 reviews) - Simple (7 reviews) - Time-saving (7 reviews) **Cons:** - Improvement Needed (2 reviews) - Inaccuracy (2 reviews) - Inaccurate Data (2 reviews) - Missing Features (2 reviews) - Tagging Issues (2 reviews) ### What Do G2 Reviewers Say About Localo? *AI-generated summary from verified user reviews* **Pros:** - Users find Localo to be **incredibly easy to use** , simplifying task management and enhancing operational efficiency. - Users appreciate the **ease of use and efficiency** of Localo, streamlining local SEO tasks for better results. - Users highlight the **easy setup** of Localo, which simplifies starting and managing their local business tasks effectively. - Users commend Localo for its **value for money** , appreciating its ease of use and efficient scheduling capabilities. - Users value Localo's **time-saving features** , enhancing efficiency in managing tasks and scheduling for their businesses. **Cons:** - Users feel **improvement is needed** for better platform integration and more tailored AI responses in Localo. - Users find the **inaccuracy** in Localo's features frustrating, especially with inconsistent keyword saving and map discrepancies. - Users find the **inaccurate data** in Localo frustrating, as it leads to misleading task suggestions and map discrepancies. - Users feel Localo lacks **essential features** like better integration and accurate mapping, hindering an optimal experience. - Users face issues with **inconsistent tagging and misleading task lists** in Localo, leading to confusion and frustration. #### What Are Recent G2 Reviews of Localo? **"[Localo simplifies local SEO with visual reports and precise ranking tracking](https://www.g2.com/survey_responses/localo-review-12739693)"** **Rating:** 4.5/5.0 stars *— René B.* [Read full review](https://www.g2.com/survey_responses/localo-review-12739693) --- **"[Simple, Practical Local SEO Monitoring Made Easy](https://www.g2.com/survey_responses/localo-review-12578414)"** **Rating:** 5.0/5.0 stars *— Sandra .* [Read full review](https://www.g2.com/survey_responses/localo-review-12578414) --- #### What Are G2 Users Discussing About Localo? - [What is Surfer Local used for?](https://www.g2.com/discussions/what-is-surfer-local-used-for) ### 18. [Podium](https://www.g2.com/products/podium/reviews) Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses—from auto dealerships and HVAC services to aesthetics centers and retailers—Podium captures and converts leads 24/7, driving new business and repeat customers. Today, 78% of customers buy from the first business that responds—but most businesses take an hour or more to reply. Podium closes this gap instantly with "Jerry", your always-on AI Employee. From day one, Jerry understands your inventory, responds within two minutes, schedules appointments, books test drives, sends targeted promotions, requests reviews, and even replies to customer feedback on Google. Jerry frees your staff to focus on high-value tasks, ensuring every customer receives white-glove service. Businesses using Podium’s AI Employees report: - 30% increase in sales - 56% higher appointment show rates - 80% more after-hours appointments - 50% higher lead-to-sale conversion rates With tools including Phones, Reviews, Payments, Webchat, Bulk Messaging, and 200+ DMS/CRM integrations, Podium delivers fast, personalized interactions that turn conversations into sales—automatically tracking revenue with every customer touchpoint. Podium is built on over a decade of data and customer insights, earning recognition from Forbes Cloud 100, Inc. 5000, and Fast Company’s Most Innovative Companies. But it’s proudest of its 92% five-star ratings—earned daily from delighted users. **Average Rating:** 4.5/5.0 **Total Reviews:** 2,024 **How Do G2 Users Rate Podium?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.1/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.3/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.4/10 (Category avg: 8.3/10) **Who Is the Company Behind Podium?** - **Seller:** [Podium](https://www.g2.com/sellers/podium) - **Company Website:** https://www.podium.com - **Year Founded:** 2014 - **HQ Location:** Lehi, UT - **Twitter:** @PodiumHQ (4,178 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9203219/ (1,569 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, General Manager - **Top Industries:** Automotive, Retail - **Company Size:** 60% Small-Business, 35% Mid-Market #### What Are Podium's Pros and Cons? **Pros:** - Ease of Use (358 reviews) - Helpful (352 reviews) - Easy Communication (314 reviews) - Communication (291 reviews) - Customer Support (213 reviews) **Cons:** - Missing Features (95 reviews) - Messaging Issues (86 reviews) - Limited Features (71 reviews) - Expensive (70 reviews) - Poor Customer Support (63 reviews) ### What Do G2 Reviewers Say About Podium? *AI-generated summary from verified user reviews* **Pros:** - Users find Podium to have an **intuitive design** , making it easy to use both in and out of the office. - Users appreciate how Podium enhances **customer feedback management** , streamlining review tracking and improving communication efficiency. - Users value the **easy communication** with customers via Podium, enhancing convenience and engagement in conversations. - Users value Podium's **unified communication platform** that consolidates messages across various channels, enhancing efficiency and responsiveness. - Users value the **fantastic customer support** of Podium, helping streamline operations and enhance overall business effectiveness. **Cons:** - Users are frustrated with Podium due to **missing features** and unmet promises, which lead to complications and dissatisfaction. - Users find **messaging issues** with Podium, struggling to manage high volumes and retrieve past correspondence efficiently. - Users feel Podium has **limited features** like lack of integration with Hubspot, affecting efficiency and tracking capabilities. - Users find Podium to be **expensive** , particularly for small businesses needing advanced features at a high cost. - Users report **poor customer support** , citing aggressive sales tactics and frustrating cancellation processes that complicate their experience. #### What Are Recent G2 Reviews of Podium? **"[Fees less like a review collection tool and more like a digital front desk](https://www.g2.com/survey_responses/podium-review-12877946)"** **Rating:** 4.0/5.0 stars *— Neelakshi S.* [Read full review](https://www.g2.com/survey_responses/podium-review-12877946) --- **"[Podium Transformed Our Agency Communication with Seamless on Demand Integrations](https://www.g2.com/survey_responses/podium-review-12909019)"** **Rating:** 5.0/5.0 stars *— Kenya A.* [Read full review](https://www.g2.com/survey_responses/podium-review-12909019) --- #### What Are G2 Users Discussing About Podium? - [Is podium a CRM?](https://www.g2.com/discussions/is-podium-a-crm) - 2 comments - [What does the company podium do?](https://www.g2.com/discussions/what-does-the-company-podium-do) - 2 comments - [What is podium app?](https://www.g2.com/discussions/what-is-podium-app) ### 19. [ReviewTrackers](https://www.g2.com/products/reviewtrackers/reviews) The success of your brand depends on the voice of your customer. ReviewTrackers allows you to make sense of historically unstructured data points like feedback and reviews to drive your customer acquisition and retention strategies and ultimately grow your bottom line. ReviewTrackers empowers 175,000+ business locations to understand their customers better through advanced review management, local search, customer feedback and business insight/operations technology. Our business solutions allow for analyzing, amplifying, and maximizing insights so brands can beat their competitors, accelerate business acquisition and improve retention while driving more authentic connections with customers. **Average Rating:** 4.6/5.0 **Total Reviews:** 160 **How Do G2 Users Rate ReviewTrackers?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.3/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.1/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.0/10 (Category avg: 8.3/10) **Who Is the Company Behind ReviewTrackers?** - **Seller:** [PG Forsta](https://www.g2.com/sellers/pg-forsta) - **HQ Location:** Salt Lake City, Utah - **LinkedIn® Page:** https://www.linkedin.com/company/weareinmoment/ (411 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Marketing Director - **Top Industries:** Marketing and Advertising, Hospitality - **Company Size:** 46% Mid-Market, 35% Small-Business #### What Are Recent G2 Reviews of ReviewTrackers? **"[Efficient way on tracking online reviews for our product](https://www.g2.com/survey_responses/reviewtrackers-review-8276502)"** **Rating:** 5.0/5.0 stars *— Oliver M.* [Read full review](https://www.g2.com/survey_responses/reviewtrackers-review-8276502) --- **"[Tools is very useful; Customer service is great!](https://www.g2.com/survey_responses/reviewtrackers-review-8955783)"** **Rating:** 4.5/5.0 stars *— Kris R.* [Read full review](https://www.g2.com/survey_responses/reviewtrackers-review-8955783) --- #### What Are G2 Users Discussing About ReviewTrackers? - [What is ReviewTrackers used for?](https://www.g2.com/discussions/what-is-reviewtrackers-used-for) ### 20. [Snoball](https://www.g2.com/products/best-company-snoball/reviews) Referrals. Done For You. Get more customers. Snoball generates referrals, creates marketing assets, and collects reviews from your happy customers. Finally, a word of mouth marketing platform that does it all for you. The Snoball Referrals Module automates the process of turning your satisfied customers into referring customers. This software complements our existing review generation and reputation-building tools to boost your word of mouth marketing. Snoball helps businesses of all sizes and departments. From marketing and sales to finance and business owners, we provide tools to grow, increase revenue, safeguard reputation, and make your current sales funnel more efficient. **Average Rating:** 4.7/5.0 **Total Reviews:** 70 **How Do G2 Users Rate Snoball?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.1/10 (Category avg: 8.8/10) - **Competitive Intelligence:** 8.6/10 (Category avg: 8.3/10) **Who Is the Company Behind Snoball?** - **Seller:** [Snoball](https://www.g2.com/sellers/snoball) - **Year Founded:** 2019 - **HQ Location:** Pleasant Grove, UT - **LinkedIn® Page:** https://www.linkedin.com/company/snoballplatform/ (320 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Marketing Manager - **Top Industries:** Renewables & Environment, Consumer Services - **Company Size:** 47% Mid-Market, 41% Small-Business #### What Are Snoball's Pros and Cons? **Pros:** - Customer Support (3 reviews) - Referral Programs (3 reviews) - Time-saving (3 reviews) - Customer Reviews (2 reviews) - Ease of Use (2 reviews) ### What Do G2 Reviewers Say About Snoball? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **responsive support team** of Snoball, noting quick, efficient service and dedicated assistance. - Users praise Snoball for its **easy setup and effective referral tracking** , significantly improving customer engagement and marketing efficiency. - Users highlight the **time-saving features** of Snoball, enabling efficient customer engagement and effortless referral management. - Users commend the **responsive support team** of Snoball, enhancing outreach and ensuring customer success with high ROI. - Users love the **extremely easy setup** of Snoball, which streamlines onboarding and enhances referral tracking effectiveness. #### What Are Recent G2 Reviews of Snoball? **"[Effortless Referral Management with Snoball](https://www.g2.com/survey_responses/snoball-review-11817899)"** **Rating:** 5.0/5.0 stars *— Alex K.* [Read full review](https://www.g2.com/survey_responses/snoball-review-11817899) --- **"[Seamless End-to-End Customer Engagement That Drives New and Returning Business](https://www.g2.com/survey_responses/snoball-review-12479941)"** **Rating:** 5.0/5.0 stars *— Gavin P.* [Read full review](https://www.g2.com/survey_responses/snoball-review-12479941) --- #### What Are G2 Users Discussing About Snoball? - [What is Best Company used for?](https://www.g2.com/discussions/what-is-best-company-used-for) ### 21. [ReviewInc](https://www.g2.com/products/reviewinc/reviews) ReviewInc is a platform for reputation and listing management designed to strengthen business reputation, improve local visibility, and simplify review and social media management—all from one dashboard. Used by over 2,000 businesses, ReviewInc helps brands stay visible and consistent across platforms. With ReviewInc, you can: • Generate positive reviews, improve Google rankings, and attract new customers. • Respond to reviews and social media comments in real time. • Centralize listings on major directories for easy customer access. • Use flexible, no-contract plans for easy adaptation. For Resellers and Partners: ReviewInc offers a white-label program that allows you to provide reputation and listing management solutions to clients. Request a free consultation to see the impact on sales and customer engagement. ReviewInc is a partner in building a stronger, more visible brand. **Average Rating:** 4.6/5.0 **Total Reviews:** 19 **How Do G2 Users Rate ReviewInc?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.3/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 9.2/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 7.8/10 (Category avg: 8.3/10) **Who Is the Company Behind ReviewInc?** - **Seller:** [ReviewInc](https://www.g2.com/sellers/reviewinc) - **Year Founded:** 2012 - **HQ Location:** Woodland Hills, California - **Twitter:** @ReviewInc (227 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2698507/ (25 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 47% Mid-Market, 47% Small-Business #### What Are ReviewInc's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Helpful (1 reviews) - Tracking (1 reviews) **Cons:** - Difficult Navigation (1 reviews) ### What Do G2 Reviewers Say About ReviewInc? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **exceptional customer support** from Review Inc, highlighting the team's patience and effectiveness in resolving issues. - Users praise the **exceptional support team** of ReviewInc, enhancing their experience and mastery of the product. - Users appreciate the **effective tracking** capabilities of Review Inc, significantly enhancing their customer engagement and feedback collection. **Cons:** - Users find the **difficult navigation** challenging, making it hard to efficiently access the program's features. #### What Are Recent G2 Reviews of ReviewInc? **"[Fantastic software packed with features](https://www.g2.com/survey_responses/reviewinc-review-11190630)"** **Rating:** 5.0/5.0 stars *— Lee R.* [Read full review](https://www.g2.com/survey_responses/reviewinc-review-11190630) --- **"[Would Refer Others to Use Review Inc.](https://www.g2.com/survey_responses/reviewinc-review-6994089)"** **Rating:** 4.5/5.0 stars *— Verified User in Medical Practice* [Read full review](https://www.g2.com/survey_responses/reviewinc-review-6994089) --- #### What Are G2 Users Discussing About ReviewInc? - [What is ReviewInc used for?](https://www.g2.com/discussions/what-is-reviewinc-used-for) ### 22. [Appbot](https://www.g2.com/products/appbot/reviews) Appbot offers app review & ratings tools for mobile teams so you can see how users feel about your app in minutes. Appbot is loved by thousands of users from companies like BMW, Twitter, Microsoft & Deutsche Bank. Appbot monitors app store reviews for all countries on iTunes, Google Play, Amazon and Microsoft stores, plus reviews for products and Alexa skills on the Amazon store. It surfaces user sentiment, bugs and feature requests, and seamlessly push this feedback into app development & support workflows via native integrations. Appbot offers proprietary sentiment analysis and natural language processing tools to take the manual legwork out of understanding your reviews at scale. Use our plug and play Words and Topics tools to see what the most common themes are in your feedback, or create your own Custom Topics to monitor content themes specific to your app. Appbot's integrations to allow you to post reviews to services like Slack & Zendesk, within in-line replies for both iOS and Google Play reviews available for some services. Appbot offers a free 14-day trial, no credit card required. **Average Rating:** 4.6/5.0 **Total Reviews:** 18 **How Do G2 Users Rate Appbot?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.5/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.3/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.8/10 (Category avg: 8.3/10) **Who Is the Company Behind Appbot?** - **Seller:** [Appbot](https://www.g2.com/sellers/appbot) - **Year Founded:** 2012 - **HQ Location:** N/A - **Twitter:** @AppbotX (1,003 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/6434835/ (12 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services - **Company Size:** 33% Enterprise, 33% Small-Business #### What Are Recent G2 Reviews of Appbot? **"["Appbot - Uncover App Insights"](https://www.g2.com/survey_responses/appbot-review-8133002)"** **Rating:** 4.5/5.0 stars *— Sandhya R.* [Read full review](https://www.g2.com/survey_responses/appbot-review-8133002) --- **"[Unlocking Reviews and Rating with AI](https://www.g2.com/survey_responses/appbot-review-8081966)"** **Rating:** 4.0/5.0 stars *— Nitin J.* [Read full review](https://www.g2.com/survey_responses/appbot-review-8081966) --- #### What Are G2 Users Discussing About Appbot? - [What is Appbot used for?](https://www.g2.com/discussions/what-is-appbot-used-for) ### 23. [Oggvo](https://www.g2.com/products/oggvo/reviews) Oggvo makes it easy for small businesses to grow and stay competitive by simplifying their customer’s experience at every step of the journey. **Average Rating:** 4.8/5.0 **Total Reviews:** 294 **How Do G2 Users Rate Oggvo?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.4/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 9.2/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 9.3/10 (Category avg: 8.3/10) **Who Is the Company Behind Oggvo?** - **Seller:** [Oggvo](https://www.g2.com/sellers/oggvo) - **Year Founded:** 2018 - **HQ Location:** Seattle, US - **Twitter:** @OggvoReputation (23 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18456165/ (58 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Realtor, Real Estate Agent - **Top Industries:** Real Estate, Financial Services - **Company Size:** 95% Small-Business, 2% Mid-Market #### What Are Oggvo's Pros and Cons? **Pros:** - Ease of Use (6 reviews) - Customer Support (4 reviews) - Content Creation (3 reviews) - Helpful (3 reviews) - Simple (3 reviews) **Cons:** - Billing Issues (1 reviews) - Deletion Issues (1 reviews) - Difficult Setup (1 reviews) - Expensive (1 reviews) - Photo Limitations (1 reviews) ### What Do G2 Reviewers Say About Oggvo? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **user-friendly interface** of Oggvo, enhancing their ability to collect and manage customer reviews effectively. - Users value the **exceptional customer support** from Oggvo, highlighting responsive and knowledgeable assistance that drives business growth. - Users value the **effective content creation tools** of Oggvo, enhancing their social media presence with expert guidance. - Users commend Oggvo for its **exceptional customer support** , appreciating the assistance and guidance from their team. - Users find Oggvo to be **very easy to use** , thanks to patient support that enhances their online visibility. **Cons:** - Users face **billing issues** , but the management team is responsive and provides assistance when needed. - Users report **deletion issues** with Oggvo, including unresponsive support and unexpected contract renewals. - Users report a **difficult setup** process with Oggvo, causing challenges during initial configuration. - Users find the Oggvo platform **too expensive** for tasks they feel they can manage independently. - Users express a need for more sharing options, highlighting **photo limitations** that restrict their social media engagement. #### What Are Recent G2 Reviews of Oggvo? **"[Jessica at Oggvo is Brilliant!](https://www.g2.com/survey_responses/oggvo-review-11425756)"** **Rating:** 5.0/5.0 stars *— Scott S.* [Read full review](https://www.g2.com/survey_responses/oggvo-review-11425756) --- **"[Outstanding ongoing service really sets this company apart](https://www.g2.com/survey_responses/oggvo-review-7785989)"** **Rating:** 5.0/5.0 stars *— Robynne W.* [Read full review](https://www.g2.com/survey_responses/oggvo-review-7785989) --- #### What Are G2 Users Discussing About Oggvo? - [What is Oggvo used for?](https://www.g2.com/discussions/what-is-oggvo-used-for) ### 24. [ConsumerAffairs.com](https://www.g2.com/products/consumeraffairs-com/reviews) With ConsumerAffairs for Brands, you can take control of the conversation happening about your products and services. Our reputation management platform, allows brands to not only collect consumer reviews in multiple ways but also communicate and resolve consumer concerns, increase star ratings and generate new customer leads. **Average Rating:** 4.5/5.0 **Total Reviews:** 15 **How Do G2 Users Rate ConsumerAffairs.com?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.3/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.9/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.8/10 (Category avg: 8.3/10) **Who Is the Company Behind ConsumerAffairs.com?** - **Seller:** [ConsumerAffairs](https://www.g2.com/sellers/consumeraffairs) - **Year Founded:** 1998 - **HQ Location:** Tulsa, Oklahoma - **Twitter:** @ConsumerAffairs (9,604 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1388840/ (197 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Consumer Services - **Company Size:** 55% Mid-Market, 36% Enterprise #### What Are Recent G2 Reviews of ConsumerAffairs.com? **"[Great experience overall!](https://www.g2.com/survey_responses/consumeraffairs-com-review-856361)"** **Rating:** 5.0/5.0 stars *— John W.* [Read full review](https://www.g2.com/survey_responses/consumeraffairs-com-review-856361) --- **"[Understanding and responding to voice of the customer](https://www.g2.com/survey_responses/consumeraffairs-com-review-1201353)"** **Rating:** 4.5/5.0 stars *— Chelsea E.* [Read full review](https://www.g2.com/survey_responses/consumeraffairs-com-review-1201353) --- #### What Are G2 Users Discussing About ConsumerAffairs.com? - [What is ConsumerAffairs.com used for?](https://www.g2.com/discussions/what-is-consumeraffairs-com-used-for) ### 25. [Broadly](https://www.g2.com/products/broadly/reviews) Build a strong, lasting online presence and a reputation that helps you stand out in your area. Broadly helps thousands of local businesses attract leads, connect with and serve customers, and automatically request reviews - all from one easy-to-use app. Consistently provide a 5-star customer experience with a custom-built responsive website, automated web chat, streamlined text and email communication, and flexible mobile payment options. Our app connects with the tools you already use and comes with dedicated, ongoing customer support. Broadly makes it easy for customers to find you, work with you, and rave about you. To learn more about the Broadly solution, visit: https://broadly.com/how-it-works **Average Rating:** 4.7/5.0 **Total Reviews:** 72 **How Do G2 Users Rate Broadly?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.8/10 (Category avg: 8.8/10) - **Competitive Intelligence:** 10.0/10 (Category avg: 8.3/10) **Who Is the Company Behind Broadly?** - **Seller:** [Vendasta](https://www.g2.com/sellers/vendasta) - **Year Founded:** 2008 - **HQ Location:** Saskatchewan - **Twitter:** @Vendasta (3,930 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/203666/ (752 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Construction, Consumer Services - **Company Size:** 89% Small-Business, 9% Mid-Market #### What Are Broadly's Pros and Cons? **Cons:** - Poor Customer Support (1 reviews) ### What Do G2 Reviewers Say About Broadly? *AI-generated summary from verified user reviews* **Cons:** - Users experience **horrendous customer support** with Broadly, finding it difficult to obtain necessary assistance. #### What Are Recent G2 Reviews of Broadly? **"[Switched from Broadly to Hatch](https://www.g2.com/survey_responses/broadly-review-7593751)"** **Rating:** 5.0/5.0 stars *— Samantha M.* [Read full review](https://www.g2.com/survey_responses/broadly-review-7593751) --- **"[Great Customer Service](https://www.g2.com/survey_responses/broadly-review-4286280)"** **Rating:** 5.0/5.0 stars *— Ed B.* [Read full review](https://www.g2.com/survey_responses/broadly-review-4286280) --- #### What Are G2 Users Discussing About Broadly? - [What is Broadly used for?](https://www.g2.com/discussions/what-is-broadly-used-for) ## What Is Online Reputation Management Software? [Marketing Software](https://www.g2.com/categories/marketing) ## What Software Categories Are Similar to Online Reputation Management Software? - [Local SEO Software](https://www.g2.com/categories/local-seo) - [Local Listing Management Software](https://www.g2.com/categories/local-listing-management) - [Multi-Location Marketing Platforms](https://www.g2.com/categories/multi-location-marketing-platforms) --- ## How Do You Choose the Right Online Reputation Management Software? ### What You Should Know About Online Reputation Management Software ### What is Online Reputation Management Software? Online reputation management software, also known as review management software, is designed to help businesses monitor their online reviews across many review platforms. These solutions help companies identify and respond to negative reviews, promote positive customer experiences, and solicit new reviews from their customer base. Most products also contain functionality for monitoring brand mentions across social media channels. In addition to aggregating reviews, online reputation management platforms interpret and analyze review data to provide an overall picture of a brand’s reputation. These tools use sentiment analysis to determine positive, negative, or neutral emotion, enabling users to quickly discover unsatisfied customers and remedy the situation if necessary. Businesses also use online reputation management software to capture positive customer experiences and leverage them as social proof. #### What Types of Online Reputation Management Software Exist? Online reputation management software can take a proactive or reactive approach to customer reviews. Reactive platforms exclusively provide review monitoring tools to either identify positive reviews or send alerts in case of negative reviews. Proactive products, on the other hand, provide tools such as review request forms, surveys, SMS marketing, and other mechanisms for review generation. Depending on a company’s strategies for review generation and customer experience, certain proactive, reactive, and hybrid response products can provide great overall benefit. ### What are the Common Features of Online Reputation Management Software? Online reputation management platforms offer a range of features that enable businesses to gather, monitor, analyze, and distribute customer reviews. **Customer feedback:** Online reputation management products are designed to scrape reviews from a variety of review platforms and store them as historical records. This allows users to view all their online reviews from one centralized platform, rather than manually checking individual review sites. In addition to collecting reviews, online reputation management tools use feedback data to help businesses analyze their brand reputation, customer sentiment, and customer demographics. **Review generation:** Most online reputation management platforms provide one or more methods for generating new customer reviews. Common tools for review generation include web forms and invitations to fill out surveys via email, SMS, or messaging platforms. As a result, many products integrate with or offer features from other popular software solutions, such as [email marketing software](https://www.g2.com/categories/email-marketing), [live chat software](https://www.g2.com/categories/live-chat), and [SMS marketing software](https://www.g2.com/categories/sms-marketing). [**Competitive intelligence**](https://www.g2.com/categories/online-reputation-management/f/competitive-intelligence) **:** Companies may wish to benchmark their reputation performance against their competitors’ to see how they stack up. Online reputation management platforms offer competitive intelligence features that enable users to monitor their competitors’ reputations and customer sentiment in real time. Competitive intelligence data can help a business identify gaps in their competitors’ offerings and leverage this knowledge to improve their products or marketing strategies. **Sentiment analysis:** Many online reputation management products incorporate [natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp) algorithms to analyze the text of a review or social media message and assign it a positive, negative, or neutral sentiment. Sentiment analysis gives users greater visibility into how customers are feeling and makes it easier to identify the most common issues or frustrations customers are raising. **Social media marketing:** In online reputation management platforms, [social media marketing tools](https://www.g2.com/categories/social-media-marketing) help businesses engage in social listening and respond to customers on social networks. As a growing number of consumers share their experiences online, businesses need to be aware of what customers are saying about them on social media. These tools enable companies to respond quickly to customer complaints as well as promote positive customer experiences. Other Features of Online Reputation Management Software: [Digital Media Monitoring Capabilities](https://www.g2.com/categories/online-reputation-management/f/digital-media-monitoring), [Employee Performance Capabilities](https://www.g2.com/categories/online-reputation-management/f/employee-performance), [Revenue Reporting Capabilities](https://www.g2.com/categories/online-reputation-management/f/revenue-reporting), [Social Media Management Capabilities](https://www.g2.com/categories/online-reputation-management/f/social-media-management), [Team Workflow Capabilities](https://www.g2.com/categories/online-reputation-management/f/team-workflow) ### What are the Benefits of Online Reputation Management Software? Online reputation management software can be beneficial across many different areas of business. While the main function of online reputation management platforms is to gather and interpret customer reviews, these products also provide capabilities for turning bad reviews into positive customer experiences, generating new reviews, and improving a company’s website ranking on search engines. **Review management:** Most online reputation management software comes with tools for users to monitor keywords and brand mentions. Different alerts can be automated to signify positive and negative reviews as well as customer inquiries. Since it’s nearly impossible to delete or hide reviews, online reputation management products allow teams to identify users who expressed negative experiences. Instead of reporting the review or complaining to the reviewer days, weeks, or months later, companies can quickly ask about the problems and remedy the issues. If a business can fix or alleviate the complaint, customers are more likely to recommend a product or edit their review. Additionally, when businesses respond publicly to negative reviews, it demonstrates to potential customers that the company cares about providing a positive experience. **Review automation:** It can be difficult for businesses to gather positive, verified feedback from real customers, but online reputation management software makes the process easier with capabilities for collecting reviews from a business’ customer base. These products come equipped with customizable surveys and forms that can be sent to customers, usually via email or SMS. Advanced solutions offer workflows to automate review generation. For example, a review request may be sent to a customer after they make a purchase or finish a conversation with customer support. Most products will enable businesses to collect customer reviews for a variety of review sites, social media platforms, and search engines, although some may focus on only one channel. **Reputation monitoring:** With so many channels available for consumers to share their experiences with a product or business, it can be difficult for companies to gain an overall view of their brand’s reputation. Online reputation management platforms monitor multiple outlets where consumers may be leaving feedback about a business, so marketers and business owners don’t have to worry about tracking a dozen different review sites, directories, and social media channels. Review management software allows them to see all their brand’s reviews and ratings from a single dashboard. These solutions also enable businesses to view historical performance, which can be useful for understanding how a brand’s reputation has changed over time. **Search engine optimization (SEO):** Online reputation management software can help businesses improve their website’s ranking on search engines. In local searches, search engine algorithms favor businesses with more reviews and higher ratings. Testimonials and customer reviews are also a great source of user-generated content, which businesses can post on social media as part of their SEO strategy. ### Who Uses Online Reputation Management Software? Online reputation management software provides numerous benefits and features for both internal and customer-facing teams. **Customer service:** Customer service teams use online reputation management software to monitor review sites for new customer feedback. Users can be alerted when a negative review is posted, so customer service reps can respond immediately. If a rep can resolve the complaint, the customer may feel inclined to edit their review and give the business a more favorable rating. **Marketing teams:** Marketers use online reputation management platforms to source marketing materials. Positive customer reviews and testimonials are a valuable form of social proof and can be leveraged in digital advertising, social media marketing, and other promotions. Online reputation management products also provide important customer demographic data, which marketers can use to assess their marketing campaigns and create targeted campaigns that align with the customers’ demographics. **Product managers:** While product managers may not interact with online reputation management software directly, they can greatly benefit from the data the platforms provide. If many customers write reviews complaining about the same product feature, online reputation management solutions can capture their feedback and identify the product feature as a common issue for customers. This information can help product managers understand pain points within their product and make improvements for future versions. #### Software Related to Online Reputation Management Software Related solutions that can be used together with online reputation management software include: [Social media monitoring software](https://www.g2.com/categories/social-media-monitoring) **:** Some online reputation management platforms offer features of social media monitoring software. These tools help companies listen for a specific brand or keyword mentions across social media channels like Twitter, Facebook, and Instagram. Businesses use social media monitoring software to analyze customer sentiment, respond to positive or negative mentions, identify social trends, track competitors, and discover influencers. [Enterprise feedback management software](https://www.g2.com/categories/enterprise-feedback-management) **:** While online reputation management software collects a business’s reviews from external sources, enterprise feedback management (EFM) allows businesses to gather and store customer feedback internally. Companies use EFM applications to build surveys, solicit feedback, and calculate net promoter scores (NPS). The data collected through enterprise feedback management platforms can be distributed and leveraged throughout many different departments in an organization. [Product reviews software](https://www.g2.com/categories/product-reviews) **:** E-commerce businesses use product reviews software to host reviews of products on their websites. These reviews help brands measure customer satisfaction, identify unhappy customers, and improve their products and customer experience. Though there is little overlap, some product review solutions also provide features of online reputation management software. [Local listing management software](https://www.g2.com/categories/local-listing-management) **:** Online reputation is an important consideration for local businesses, which often rely on word of mouth, reviews, and online visibility to improve their foot traffic and sales. As a result, many online reputation management products contain features of local listing management. These solutions allow businesses to manage and update their online listings across directories, apps, and websites, ensuring a positive customer experience and improving local SEO. ### Challenges with Online Reputation Management Software Depending on a business’ specific requirements and capabilities, adopting an online reputation management software can pose a few challenges. **Compliance requirements:** Some industries must comply with certain standards to protect sensitive data or consumer privacy. For example, businesses in the healthcare industry must ensure their patients’ data remains confidential by working with software vendors that comply with HIPAA. If this is the case for a business, they must seek out vendors that promote compliance and ask about their privacy and security safeguards. **Responding to negative feedback:** Not all reviews are going to be positive. Some customers are simply looking for a place to vent their frustrations, while others have genuine concerns or constructive feedback. It’s important to always respond to negative reviews—users must not ignore, delete, or hide negative reviews, as this can further erode the customers’ trust. Before implementing an online reputation management solution, businesses must establish the dos and don’ts of responding to reviews and make sure their team understands these guidelines. There are many resources online that advise on how to respond to negative reviews. **Siloed information:** Online reputation management tools should be adopted by all stakeholders for a business to realize the product’s full potential. Ownership of the software may lie with only one department, but customer service and marketing teams should both be involved in the process of review management. By working together, marketing and customer service teams can respond effectively to negative feedback, resolve issues, and promote brand advocacy through positive reviews. Product managers should be looped in as necessary when customers make suggestions for new features or mention a bug.  ### How to Buy Online Reputation Management Software #### Requirements Gathering (RFI/RFP) for Online Reputation Management Software Whether a company is purchasing an online reputation management solution for the first time or looking to replace their current system, G2.com can assist buyers with the selection process. Generally, the most important considerations for this type of software are the feature set, pricing, integrations, and customer support. Businesses should create a list of requirements based on their desired outcomes for the product, for example: - Does the company want to prioritize review generation or is reputation monitoring the primary objective? - If review automation is necessary, then the considered tools must integrate well with the current technology stack of a company. - Some software vendors provide 24/7 support or even a managed service to help their customers respond to reviews. If a business requires this type of service, they can ask vendors about the level of support they offer. #### Compare Online Reputation Management Software Products **Create a long list** Using their unique list of requirements, buyers should create a long list of potentially viable online reputation management products. They can consult online review sites like G2.com to find out which solutions are the most popular or have the highest satisfaction ratings. Take this opportunity to learn how the vendor manages their online reputation. **Create a short list** After creating a long list, buyers should narrow down their selections by eliminating the products that won’t meet their business needs. Pricing, integrations, compliance, and support may be factors that contribute to a product’s suitability.  **Conduct demos** All products on the buyer’s shortlist should be vetted by conducting demos. This is an opportunity to find out how a product works firsthand, so buyers must come prepared with questions guided by the requirements gathering conducted at the beginning of the selection process. If the product will be used by multiple teams within the company -- for example, marketing and customer service -- they can ask the vendor to walk through the product’s features for each persona.  #### Selection of Online Reputation Management Software **Choose a selection team** The organization should involve any relevant personas as early as possible in the selection process. With review management software, it will be necessary to consult both managers and individual contributors in marketing and customer service departments, as they will likely be the heaviest users of the platform. The selection team should also consist of a project manager to coordinate efforts and ensure the process runs smoothly.  **Negotiation** Before signing a contract, it is imperative to open up a conversation about pricing and contract length. While a few vendors may not budge on pricing, most will offer flexible pricing plans based on the exact features the business needs or the length of the contract. **Final decision** To conclude the selection process, and before going all in, it is suggested to run a pilot program with a small group of users. If the platform meets all the requirements and is well received, the buyer can be confident in rolling out the platform to the rest of the company. If not, it might be time to try another product from the short list. ### Online Reputation Management Software Trends **Social media** While only a small percentage of customers will take the initiative to write a review for a business without being asked, many more are likely to mention a brand, product, or service on social media. As a result, businesses need to invest in social listening if they are serious about managing their online reputation. Many online reputation management products provide enhanced social media monitoring features that enable users to track brand mentions, engage with customers, search and filter discussions, and identify trending topics. These tools can even help businesses engage in [social customer service](https://www.g2.com/categories/social-customer-service). **Natural language processing** It is increasingly common for reputation management tools to have built-in [natural language understanding (NLU)](https://www.g2.com/categories/natural-language-understanding-nlu) capabilities to assist with keyword tagging, topic clustering, and sentiment analysis. These features make it possible not only for businesses to monitor their reviews, but to make data-driven decisions based on emerging trends and customer sentiment. For products that leverage artificial intelligence to consolidate and analyze customer feedback from other channels and not just review sites, buyers can browse G2’s category for [feedback analytics software](https://www.g2.com/categories/feedback-analytics). ### FAQs for Online Reputation Management Software ### Most Popular FAQs #### Which Online Reputation Management Software has the best reviews? Across verified buyer reviews on G2, a handful of platforms consistently receive the highest scores for overall satisfaction, recommendation rates, and support quality. Here are the top-rated options: - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — A streamlined review generation tool that automates customer outreach to build a stronger, more consistent review profile across platforms. - [Okendo](https://www.g2.com/products/okendo/reviews) — A customer marketing platform that helps brands collect and showcase reviews, ratings, and user-generated content to drive trust and conversion. - [Birdeye](https://www.g2.com/products/birdeye/reviews) — An all-in-one experience platform that centralizes reviews, messaging, and customer feedback to help businesses manage and improve their online reputation at scale. #### What is the top software for managing online business reputation? The most widely adopted platforms for managing online business reputation combine review monitoring, listing management, and customer feedback tools in a unified workflow. Top options used by businesses across industries include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — A comprehensive reputation and customer experience platform that consolidates reviews across 200+ sites, enabling businesses to respond, analyze, and improve in one place. - [SOCi](https://www.g2.com/products/soci/reviews) — A social and reputation management platform built for multi-location brands, helping teams monitor local reviews and maintain brand consistency at scale. - [Yext](https://www.g2.com/products/yext/reviews) — A digital presence platform that manages business listings, reviews, and search visibility across hundreds of directories and search engines simultaneously. - [Reputation](https://www.g2.com/products/reputation/reviews) — An enterprise reputation management solution that aggregates customer feedback, competitive benchmarking, and location-level performance into actionable insights. #### What is the best app for company reputation management? The best apps for company reputation management offer real-time alerts, multi-platform monitoring, and tools to engage with customers quickly from anywhere. Leading picks based on verified reviews include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Provides a mobile-accessible, centralized dashboard for monitoring and responding to reviews and messages across the web, ideal for businesses managing their reputation on the go. - [SOCi](https://www.g2.com/products/soci/reviews) — Delivers reputation management at scale for franchises and multi-location businesses, with tools to localize content and respond to reviews from a single platform. - [G2 Marketing Solutions](https://www.g2.com/products/g2-marketing-solutions/reviews) — Helps software companies leverage G2 review data and buyer intent signals to build credibility and amplify their reputation within high-intent buying audiences. #### What are the most popular community management tools for online platforms? Popular community management tools in the online reputation space focus on monitoring brand sentiment, engaging customers across digital touchpoints, and centralizing multi-channel conversations. Widely reviewed solutions include: - [SOCi](https://www.g2.com/products/soci/reviews) — Enables community managers at multi-location brands to engage with local audiences via reviews, social posts, and Q&A from one unified platform. - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Combines review management with webchat, messaging, and survey tools, making it a strong fit for businesses looking to centralize community engagement. - [YouScan](https://www.g2.com/products/youscan/reviews) — A social listening and visual intelligence platform that monitors brand mentions, consumer sentiment, and community trends across social media and the broader web. #### How do you manage your online reputation? Managing your online reputation effectively involves monitoring what's being said about your brand, responding to reviews in a timely manner, generating new reviews consistently, and resolving customer concerns before they escalate. A strong reputation management strategy typically includes four core pillars: proactive review generation, real-time monitoring across platforms, centralized response workflows, and analytics to track sentiment trends over time. Businesses that automate these workflows through dedicated software tend to see faster response times, higher review volumes, and improved customer trust. For a full breakdown of available tools, explore the [Online Reputation Management Software category on G2](https://www.g2.com/categories/online-reputation-management). ### Small Business FAQs #### What is the most affordable Online Reputation Management Software for SMBs? For [small and medium-sized businesses](https://www.g2.com/categories/online-reputation-management/small-business), cost-effective reputation tools often offer streamlined feature sets focused on review generation and basic monitoring without the overhead of enterprise pricing. Budget-friendly options with strong SMB user bases include: - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — A lightweight, automated review generation tool designed specifically for small businesses that want to grow their review count with minimal manual effort. - [NiceJob](https://www.g2.com/products/nicejob/reviews) — A reputation marketing platform built for service-based small businesses, automating review requests and referrals to generate more word-of-mouth growth. - [Liftify](https://www.g2.com/products/liftify/reviews) — A Google review growth service that helps small businesses build a steady stream of customer reviews through a done-for-you, managed outreach model. #### What is the best Online Reputation Management Software for startups? Startups need reputation management tools that are fast to implement, intuitive to use, and deliver quick results without requiring a dedicated marketing team. Top-rated platforms among early-stage and growing businesses include: - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — Earns a top ease-of-use score among reviewed users, making it one of the simplest tools for startups to launch a review generation program without technical overhead. - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Offers a scalable all-in-one platform that startups can grow into, covering review management, messaging, and surveys from day one without needing multiple tools. - [Okendo](https://www.g2.com/products/okendo/reviews) — A customer review platform favored by direct-to-consumer startups for its polished review widgets, UGC capabilities, and seamless e-commerce integrations. #### Which Online Reputation Management Software is the most user-friendly for startups? For startups with lean teams, ease of use is often the deciding factor. The best tools require minimal onboarding and deliver value quickly without technical complexity. The most user-friendly options based on verified ease-of-use scores include: - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — Achieves the highest ease-of-use rating in the category, with a simple setup that lets small teams automate review collection within minutes of signing up. - [Okendo](https://www.g2.com/products/okendo/reviews) — Known for its clean interface and intuitive review management dashboard, Okendo is frequently highlighted by users for how easy it is to configure and manage day-to-day. - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Despite its broad feature set, Birdeye earns strong ease-of-use marks and provides robust onboarding support that helps new teams get up and running quickly. #### What Online Reputation Management Software do small businesses in service industries use most? Service-based [small businesses](https://www.g2.com/categories/online-reputation-management/small-business), including healthcare providers, real estate agencies, and consumer service companies—rely on reputation tools that make it easy to request, collect, and respond to reviews at the point of service. Platforms commonly used in these industries include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Widely used by healthcare, dental, and real estate professionals for its automated review request workflows and communication tools built with compliance-sensitive industries in mind. - [SOCi](https://www.g2.com/products/soci/reviews) — Popular with multi-location service brands in real estate and automotive, where managing local reviews and listings at scale across dozens of storefronts is a daily operational need. - [Liftify](https://www.g2.com/products/liftify/reviews) — A managed service model that handles the review generation process end-to-end, making it a strong fit for small service businesses that lack dedicated marketing resources. #### How quickly can a small business get started with Online Reputation Management Software? Most modern reputation management tools are cloud-based and designed for fast deployment, many [small business](https://www.g2.com/categories/online-reputation-management/small-business) users report going live within a day or less, with platforms like ReputationStacker and NiceJob offering near-instant setup through automated onboarding flows. Tools built specifically for SMBs consistently outperform enterprise-grade platforms in time-to-value, particularly for businesses that don't require deep CRM or POS integrations out of the gate. For those that do need integrations, platforms like [Birdeye](https://www.g2.com/products/birdeye/reviews) and [SOCi](https://www.g2.com/products/soci/reviews) offer pre-built connectors that accelerate deployment without requiring development resources. ### Enterprise FAQs #### What is the best-rated Online Reputation Management Software for tech enterprises? Technology companies and software vendors require reputation tools that integrate cleanly with existing tech stacks, support complex workflows, and surface actionable insights across large teams. The highest-rated platforms among [enterprise tech reviewers](https://www.g2.com/categories/online-reputation-management/enterprise) include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Earns its highest satisfaction scores from enterprise users, with strong marks for support quality and a robust API that enables deep integration with CRMs, marketing automation platforms, and vertical-specific systems. - [G2 Marketing Solutions](https://www.g2.com/products/g2-marketing-solutions/reviews) — Particularly well-suited for B2B software companies, leveraging peer review data and buyer intent signals to build credibility and influence purchase decisions in high-consideration tech buying cycles. - [Yext](https://www.g2.com/products/yext/reviews) — A digital presence platform used by global tech enterprises to manage listings, reviews, and search visibility at scale, with enterprise-grade governance, analytics, and role-based access controls. #### What is the most reliable Online Reputation Management Software tool for enterprises? Reliability for enterprise users means consistent platform uptime, responsive support at scale, and the ability to manage reputation across thousands of locations or product lines without manual intervention. The most consistently reliable platforms based on enterprise reviewer feedback include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Leads enterprise satisfaction metrics with the highest average star rating among platforms with substantial enterprise review volume, backed by strong support responsiveness scores and a dedicated enterprise success team. - [SOCi](https://www.g2.com/products/soci/reviews) — Trusted by multi-location enterprise brands for its reliable reputation management infrastructure, including automated review response tools and local listing synchronization across hundreds of locations. - [Reputation](https://www.g2.com/products/reputation/reviews) — An enterprise-grade platform designed for high-volume feedback management, offering competitive benchmarking, operational dashboards, and location-level performance tracking for complex organizations. #### What is the best-reviewed Online Reputation Management Software for enterprise app integration? Enterprise buyers prioritize platforms that connect cleanly with their existing marketing, CRM, and operations stack, making native integrations and open APIs a key evaluation criterion during the procurement process. Top-reviewed platforms for enterprise integration depth include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Offers thousands of integrations with CRM, EHR, PMS, and marketing automation platforms, making it the most integration-rich reputation management solution for enterprises with complex, multi-system tech environments. - [Yext](https://www.g2.com/products/yext/reviews) — Provides deep integrations with enterprise CMSs, data platforms, and search ecosystems, enabling large organizations to maintain consistent, accurate brand information across all digital touchpoints. - [SOCi](https://www.g2.com/products/soci/reviews) — Integrates with enterprise social, CRM, and paid advertising platforms to give multi-location brands a unified view of reputation and community engagement performance in one consolidated dashboard. #### Which Online Reputation Management Software offers the best enterprise customer support? For large organizations, the quality of vendor support, including dedicated account management, onboarding resources, and ongoing strategic guidance is often as important as the software capabilities themselves. Top platforms for enterprise support quality based on reviewer scores include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Consistently earns high marks for support quality from enterprise reviewers, with users frequently citing responsive account management and hands-on onboarding as standout differentiators. - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — Achieves a top support quality score across all reviewed users, with customers at every company size praising the attentiveness and responsiveness of its support team. - [Reputation](https://www.g2.com/products/reputation/reviews) — Provides enterprise-level customer success resources including dedicated implementation support and strategic advisory services for brands managing reputation programs across hundreds of locations. #### How do enterprises measure ROI from Online Reputation Management Software? Enterprise teams typically measure return on reputation management investments through a combination of review volume growth, average star rating improvements, response rate benchmarks, and downstream metrics like organic search visibility, conversion rate lift, and customer retention. Platforms like [Reputation](https://www.g2.com/products/reputation/reviews) and [Birdeye](https://www.g2.com/products/birdeye/reviews) offer built-in ROI dashboards and competitive benchmarking reports that help enterprise stakeholders tie reputation performance directly to business outcomes. Reviewers across the [Online Reputation Management category on G2](https://www.g2.com/categories/online-reputation-management) frequently cite improved local search rankings, reduced customer acquisition costs, and increased review-driven conversions as the most measurable benefits of sustained reputation management programs. **Last updated on April 22, 2026**