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The Top 20 Easiest To Use Live Chat Software

See the top Live Chat Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

UJET

9.7

Overall Usability Score

9.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.4

Ease of Use

Average: 9.3

9.9

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

10%

Mid Market

57%

Enterprise

33%

Gladly

9.5

Overall Usability Score

9.5

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.1

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

20%

Mid Market

62%

Enterprise

18%

Missive

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.1

Ease of Use

Average: 9.3

8.9

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

93%

Mid Market

Enterprise

Qualified

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.2

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.2

9.5

Customer Segment Breakdown

Small Business

11%

Mid Market

70%

Enterprise

19%

Podium

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.4

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

59%

Mid Market

36%

Enterprise

WhatsApp Business Platform

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.0

Ease of Use

Average: 9.3

9.5

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

62%

Mid Market

27%

Enterprise

11%

Birdeye

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.2

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

56%

Mid Market

35%

Enterprise

Front

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.0

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

49%

Mid Market

42%

Enterprise

Tidio

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.4

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

92%

Mid Market

Enterprise

#10

Freshdesk

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.0

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

49%

Mid Market

40%

Enterprise

11%

#11

Intercom

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.9

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

59%

Mid Market

37%

Enterprise

#12

Smartsupp

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.1

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

96%

Mid Market

Enterprise

#13

3CX

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.7

Ease of Use

Average: 9.3

10.0

Meets Requirements

Average: 9.2

9.9

Customer Segment Breakdown

Small Business

44%

Mid Market

50%

Enterprise

#14

Chatway Live Chat

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.5

Ease of Use

Average: 9.3

9.8

Meets Requirements

Average: 9.2

9.6

Customer Segment Breakdown

Small Business

97%

Enterprise

#15

Pylon

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.6

Ease of Use

Average: 9.3

9.9

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

86%

Mid Market

14%

#16

Zendesk Support Suite

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.3

Ease of Use

Average: 9.3

8.9

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

41%

Mid Market

45%

Enterprise

13%

#17

JustCall

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.3

Ease of Use

Average: 9.3

8.8

Meets Requirements

Average: 9.2

8.6

Customer Segment Breakdown

Small Business

61%

Mid Market

31%

Enterprise

#18

FreshChat

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.9

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.2

8.7

Customer Segment Breakdown

Small Business

60%

Mid Market

35%

Enterprise

#19

LiveAgent

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.0

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

67%

Mid Market

23%

Enterprise

10%

#20

Textline

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.0

Ease of Use

Average: 9.3

9.5

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

69%

Mid Market

28%

Enterprise