Best Enterprise Knowledge Base Software

How Many Knowledge Base Software Products Does G2 Track?

Total Products under this Category: 407

Category Stats (Nov 2026)

  • Average Rating: 4.49/5 (↑0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Tana (+0.63%) - Among all products in this category, Tana recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Knowledge Base Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 108,000+ Authentic Reviews
  • 407+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Knowledge Base Software

G2 Grid® for Knowledge Base Software plotting products by satisfaction and market presence

Highlighted products: Confluence, Slack, Notion, Guru, Workvivo, Yext, SearchUnify, and Bloomfire.

Underlying data: [Grid® JSON](https://www.g2.com/categories/knowledge-base-software/grids.json?focus%5B%5D=confluence&focus%5B%5D=slack&focus%5B%5D=notion&focus%5B%5D=guru&focus%5B%5D=workvivo&focus%5B%5D=yext&focus%5B%5D=searchunify&focus%5B%5D=bloomfire&segment=enterprise)

Slack

Slack is your single workspace that connects you with the people and tools you work with everyday, no matter where you are or what you do. With Slack you get real-time messaging through calls and chat, a searchable record of all your files and conversations, and integrations with a growing number of handy bots and apps. Now everyone can finally be on the same page and get their work done. Slack: It’s where work happens.

Average Rating: 4.5/5.0

Total Reviews: 38,432

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How Do G2 Users Rate Slack?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.0/10)
  • Quality of Support: 8.8/10 (Category avg: 8.9/10)
  • Other Integrations: 8.6/10 (Category avg: 8.3/10)
  • Ease of Use: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Slack?

  • Seller: Salesforce
  • Company Website:
  • Year Founded: 1999
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    89,711 employees on LinkedIn®
  • Ownership: NYSE:CRM

Who Uses This Product?

  • Who Uses This: Software Engineer, Project Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 41% Medium, 41% Small

What Do G2 Reviewers Say About Slack?

AI-generated summary from verified user reviews

Pros
  • Users love Slack for its user-friendly design and seamless collaboration, making communication easy and efficient.
  • Users appreciate Slack's centralized team communication, fostering organization, quick decision-making, and enhanced workflow efficiency.
  • Users love Slack for its diverse communication options, enhancing workflows and adding a fun element to teamwork.
  • Users value Slack's extensive integrations that significantly enhance workflow efficiency and streamline team communication seamlessly.
  • Users love Slack's intuitive interface and robust integrations, enhancing collaboration and streamlining workflow efficiency effortlessly.
Cons
  • Users struggle with notification issues, finding them overwhelming and disruptive to their focus and productivity.
  • Users find Slack lacking in integrated video conferencing and effective notification management, impacting their overall experience.
  • Users often find limited features in Slack, especially regarding notification management and access limitations after trial periods.
  • Users find the information overwhelming in Slack, leading to difficulty tracking important messages and fragmented conversations.
  • Users find managing channels in Slack frustrating due to poor organization, distracting alerts, and sign-in complexities.

What Are Recent G2 Reviews of Slack?

What Are G2 Users Discussing About Slack?

Confluence

Confluence is the AI-powered collaborative workspace for all teams. Equipped with intelligent AI agents to save time on tedious tasks, brainstorm new ideas, and help you quickly find the answers you need, Confluence is where knowledge becomes impact. Versatile content types like pages, live docs, whiteboards, and databases help teams move seamlessly from ideation to execution. Confluence integrates with the Atlassian suite of products like Jira Software, Trello, and Loom to enable both synchronous and async work and to push work forward.

Average Rating: 4.1/5.0

Total Reviews: 4,256

How Do G2 Users Rate Confluence?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.0/10)
  • Quality of Support: 8.1/10 (Category avg: 8.9/10)
  • Other Integrations: 8.5/10 (Category avg: 8.3/10)
  • Ease of Use: 8.1/10 (Category avg: 8.8/10)

Who Is the Company Behind Confluence?

  • Seller: Atlassian
  • Company Website:
  • Year Founded: 2002
  • HQ Location: Sydney and San Francisco
  • LinkedIn® Page: www.linkedin.com
    16,946 employees on LinkedIn®
  • Ownership: NASDAQ:TEAM

Who Uses This Product?

  • Who Uses This: Software Engineer, Project Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 48% Medium, 34% Large

What Do G2 Reviewers Say About Confluence?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use in Confluence, allowing for efficient organization and seamless collaboration on documentation.
  • Users value seamless team collaboration in Confluence, enhancing real-time editing and integration with essential tools like Jira.
  • Users appreciate the ease of organization in Confluence, facilitating collaboration and efficient document sharing among teams.
  • Users love the seamless integrations of Confluence with Jira and Google Workspace, enhancing collaboration and organization.
  • Users appreciate the collaboration efficiency of Confluence, enhancing teamwork and streamlining project documentation sharing.
Cons
  • Users find the search feature and overall interface not intuitive, leading to difficulties in navigating and utilizing Confluence effectively.
  • Users experience slow performance with Confluence, especially when editing large pages or managing multiple tables.
  • Users face challenges with page management, including poor accountability, lagging performance, and difficult navigation.
  • Users find the learning curve steep, making it hard for non-technical users to effectively utilize Confluence.
  • Users find Confluence complex and cumbersome, especially with large projects and unclear accountability impacting task tracking.

What Are Recent G2 Reviews of Confluence?

What Are G2 Users Discussing About Confluence?

Notion

Notion is the connected AI workspace that brings all work together in a tool that adapts to every team—with AI to find answers and automate busywork. It's one place for search, manage projects, capture notes and company knowledge, and collaborate as a team. Millions love Notion because it increases productivity, reduces tools & costs, and empowers everyone to do their best work. Unlike fragmented, rigid software, Notion connects work into one tool that’s customizable and people love to use. Now you have beautiful tools to build your life’s work.

Average Rating: 4.6/5.0

Total Reviews: 12,619

How Do G2 Users Rate Notion?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.0/10)
  • Quality of Support: 8.4/10 (Category avg: 8.9/10)
  • Other Integrations: 7.8/10 (Category avg: 8.3/10)
  • Ease of Use: 8.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Notion?

  • Seller: Notion
  • Company Website:
  • Year Founded: 2016
  • HQ Location: San Francisco, California
  • LinkedIn® Page: www.linkedin.com
    7,360 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Student
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 62% Small, 24% Medium

What Do G2 Reviewers Say About Notion?

AI-generated summary from verified user reviews

Pros
  • Users value its intuitive, user-friendly design, which makes everyday work easy to navigate and use.
  • Users value the flexible customization that lets them shape pages and workspaces around their needs and workflows.
  • Users value having work, information, and tools centralized in one organized workspace, making everything easier to access and manage.
  • Users like how easily they can organize notes, work, and information into structured pages, keeping everything tidy and accessible.
  • Users find setup quick and straightforward, helping them get started with little effort.
Cons
  • Users say the steep learning curve and time needed to become comfortable can make getting started difficult.
  • Users report slow loading and lag, especially with large or complex pages and databases.
  • Users find the interface confusing, unintuitive, and sometimes clunky to use.
  • Users find the abundance of features and customization options overwhelming, making the platform difficult to learn and manage.
  • Users find the initial setup confusing and time-consuming, especially when building a workspace or workflow that fits their needs.

What Are Recent G2 Reviews of Notion?

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Guru

Guru is the AI Source of Truth for your company—an AI knowledge platform that connects everything your teams know, makes it accessible everywhere you work, and keeps it accurate automatically. Guru unifies your company’s apps, chats, and docs into one governed knowledge layer, delivering cited, permission-aware answers, chat, and research across Slack, Teams, your browser, or even other AIs like ChatGPT and Claude. Every answer is grounded in verified knowledge, with built-in verification and lineage to ensure trust, compliance, and confidence at scale. Connect your knowledge. Access it everywhere. Build trust—automatically.

Average Rating: 4.7/5.0

Total Reviews: 2,281

How Do G2 Users Rate Guru?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.0/10)
  • Quality of Support: 9.4/10 (Category avg: 8.9/10)
  • Other Integrations: 9.0/10 (Category avg: 8.3/10)
  • Ease of Use: 9.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Guru?

  • Seller: Guru
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Philadelphia, PA
  • LinkedIn® Page: www.linkedin.com
    2,705 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Service Representative, Customer Success Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 59% Medium, 29% Large

What Do G2 Reviewers Say About Guru?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Guru, finding it intuitive and efficient for organizing and accessing information.
  • Users love the organizational capabilities of Guru, praising its ease of use and effective knowledge management features.
  • Users value the comprehensive information offered by Guru, which is organized and frequently updated for easy access.
  • Users appreciate the easy access to verified information, enhancing knowledge sharing and team collaboration effortlessly.
  • Users appreciate the information accuracy of Guru, ensuring reliable and structured knowledge sharing for effective teamwork.
Cons
  • Users find the search functionality lacking, making it difficult to locate essential information efficiently.
  • Users face inefficient search challenges, struggling to locate information quickly due to outdated cards and limited options.
  • Users often experience search functionality issues, making it difficult to find specific information efficiently.
  • Users face inefficient searching as it sometimes yields outdated or irrelevant results, complicating the knowledge retrieval process.
  • Users find organizational challenges with Guru, citing difficulty in locating information due to cluttered display.

What Are Recent G2 Reviews of Guru?

What Are G2 Users Discussing About Guru?

Workvivo

Workvivo HQ gives Comms, HR, and IT teams an AI-powered employee experience no traditional intranet can match. With HQ Agent helping every employee find trusted answers and take action in seconds, and Seer turning employee feedback and sentiment into actionable intelligence, Workvivo is the missing link in your AI transformation strategy, driving adoption by making AI useful, accessible, and engaging for every employee. HQ Agent brings conversational and agentic AI into the daily flow of work. Employees can ask questions in natural language, receive concise answers grounded in trusted company sources, search across connected workplace content, and complete everyday tasks without navigating multiple systems. AI-powered summaries, enterprise search, federated knowledge, third-party data connections, and governance controls help organizations make workplace AI useful, secure, and accessible to every employee. AI is also embedded across internal communications and employee engagement. AI Compose helps teams create, personalize, translate, and optimize content, while Catch Me Up gives employees fast, relevant summaries of important updates. AI Podcasts and automated Employee Journeys help organizations deliver more engaging communications and guide employees through key moments such as onboarding, role changes, and promotions. Seer uses AI to transform employee listening into action. It brings together surveys, sentiment analysis, AI-powered comment analysis, engagement data, benchmarking, and workforce insights so leaders can understand what employees need, identify emerging issues, and respond faster. This connects employee voice directly to better communication, engagement, and business decisions. Built for frontline, hybrid, remote, and desk-based workforces, Workvivo acts as the AI-powered digital front door to work. Employees can access company news, conversations, recognition, documents, knowledge, workplace services, and essential tools through one intuitive experience across mobile, desktop, and digital signage—helping organizations drive AI adoption across the entire workforce, not just desk-based teams. Workvivo integrates with the technology organizations already use, including Microsoft 365, Google Workspace, Zoom, Workday, ServiceNow, Salesforce, SAP, Slack, Jira, Okta, and leading HRIS platforms. Trusted by global organizations including Amazon, Ryanair, Bupa, White Castle, and Motherson, Workvivo by Zoom is recognized by customers and industry analysts as a leader in employee engagement, intranet, and internal communications.

Average Rating: 4.8/5.0

Total Reviews: 2,651

How Do G2 Users Rate Workvivo?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.0/10)
  • Quality of Support: 9.5/10 (Category avg: 8.9/10)
  • Other Integrations: 10.0/10 (Category avg: 8.3/10)
  • Ease of Use: 9.5/10 (Category avg: 8.8/10)

Who Is the Company Behind Workvivo?

  • Seller: Zoom
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Jose, CA
  • LinkedIn® Page: www.linkedin.com
    14,013 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: SPS Associate, Software Engineer
  • Top Industries: Consumer Services, Information Technology and Services
  • Company Size: 57% Large, 29% Medium

What Do G2 Reviewers Say About Workvivo?

AI-generated summary from verified user reviews

Pros
  • Users praise Workvivo for its user-friendly interface, making navigation and communication effortless and efficient.
  • Users appreciate the engaging communication features of Workvivo, fostering a strong sense of community and connection.
  • Users appreciate the enhanced employee engagement through Workvivo's user-friendly design and features that foster collaboration.
  • Users appreciate the engaging communication features of Workvivo, enhancing connectivity and community within the workplace.
  • Users value the enhanced peer recognition features in Workvivo, fostering connection and engagement within the workplace.
Cons
  • Users note the slow loading of Workvivo, finding it less responsive than other applications and frustrating to navigate.
  • Users express concern over the lack of notifications, finding it difficult to manage and customize information effectively.
  • Users find notification issues frustrating, as frequent alerts can overwhelm and complicate the user experience.
  • Users find the interface not user-friendly, with confusing menus and an overwhelming amount of notifications.
  • Users find excessive notifications overwhelming, especially with frequent updates from various groups and comments on posts.

What Are Recent G2 Reviews of Workvivo?

What Are G2 Users Discussing About Workvivo?

Yext

Yext — Enterprise Agentic Marketing Platform Yext is the enterprise agentic marketing platform for multi-location brands that need to win across both AI and traditional search. AI is reshaping how customers discover brands. They're not just searching Google. They're asking ChatGPT, Gemini, Perplexity, and Grok — and the brands that show up in those responses are the ones with verified, structured data distributed to the right places. Yext is built to make that happen at enterprise scale. What Yext does Yext delivers three core capabilities from one platform. Scout, Yext's visibility intelligence engine, analyzes 10 billion signals across four AI models and more than 12 million business locations. Every scan surfaces 150 visibility metrics across 20 competitors, down to the location level, so marketing leaders know exactly where they're losing and why — across both AI and traditional search. The Yext Knowledge Graph is the verified source of truth for every location in a brand's portfolio. Data agents maintain it automatically, connecting data across sources, verifying it at scale, and resolving inconsistencies before they reach a customer. When AI models generate responses about your brand, they pull from this verified record. Content generation agents create on-brand content across every channel from verified brand data: local pages, social posts and replies, review campaigns and responses, and email and SMS campaigns. Distribution agents syndicate that content and data in real time to LLMs, voice assistants, listings, maps, social and review platforms, and email — with no aggregator in between. What Yext pushes is what AI and search engines actually see and trust. Who it's for Yext is built for CMOs, SVPs, and VPs of marketing at multi-location enterprise brands in financial services, healthcare, retail, hospitality, and food. If your brand competes at the local level and needs to show up accurately and consistently across AI and traditional search, Yext is built for you. Why Yext Most platforms deliver insight or distribution, not both. Yext closes the loop — from competitive intelligence to verified data to agentic content creation and real-time distribution — in one system with no disconnected tools and no aggregator delays. Thousands of brands trust Yext, including top US banks, leading hospital systems, and the world's largest restaurant and retail chains.

Average Rating: 4.4/5.0

Total Reviews: 1,100

How Do G2 Users Rate Yext?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.0/10)
  • Quality of Support: 8.5/10 (Category avg: 8.9/10)
  • Other Integrations: 8.1/10 (Category avg: 8.3/10)
  • Ease of Use: 8.5/10 (Category avg: 8.8/10)

Who Is the Company Behind Yext?

  • Seller: Yext
  • Company Website:
  • Year Founded: 2006
  • HQ Location: New York
  • LinkedIn® Page: www.linkedin.com
    2,427 employees on LinkedIn®
  • Ownership: NYSE: YEXT

Who Uses This Product?

  • Who Uses This: Marketing Manager, Digital Marketing Manager
  • Top Industries: Financial Services, Hospital & Health Care
  • Company Size: 37% Large, 30% Medium

What Do G2 Reviewers Say About Yext?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Yext, benefiting from streamlined management and excellent support services.
  • Users find Yext to be easy to use with excellent support, streamlining their listing management tasks effectively.
  • Users value the centralized management of Yext, enabling efficient updates and consistent information across multiple locations.
  • Users appreciate the great support team of Yext, which allows them to prioritize other tasks efficiently.
  • Users value Yext's centralized management of listings and reviews, enhancing efficiency and consistency across multiple locations.
Cons
  • Users find the complex usability of Yext frustrating, particularly when managing and duplicating posts across locations.
  • Users note a challenging learning curve when adapting to Yext's features, despite helpful support and documentation.
  • Users find the difficult learning process in Yext challenging, suggesting improvements in onboarding and training resources.
  • Users find the difficult navigation of Yext's website interface leads to confusion and slows down updates.
  • Users note the limited features of Yext, such as no LinkedIn page management and the inability to duplicate posts easily.

What Are Recent G2 Reviews of Yext?

What Are G2 Users Discussing About Yext?

SearchUnify

SearchUnify is an enterprise Agentic AI platform purpose-built to transform customer support through autonomous, intelligent, and insight-driven operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the Contextual Relevance Engine (SCORE) framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across every stage of the support lifecycle. SearchUnify’s core product suite addresses every dimension of modern support. Cognitive Search delivers AI-powered, contextually relevant search across fragmented knowledge sources, ensuring users find precise answers instantly. SearchUnifyGPT™ delivers instant, cited generative AI answers across every support touchpoint, transforming self-service into a resolution engine. Virtual Assistant (SUVA) brings conversational intelligence to self-service, resolving multi-turn queries autonomously without compromising the user experience. Knowbler streamlines knowledge creation and management, enabling teams to capture, structure, and surface the right knowledge at the right time. Agent Helper empowers support agents with real-time AI assistance by surfacing relevant answers and next-best-action recommendations during case resolution. The Agentic AI Suite extends automation with a network of purpose-built AI agents operating across the support lifecycle. The AI Support Agent enables end-to-end case resolution during self-service. The AI SupportPlus Agent scans CRM tickets to autonomously resolve known issues through clarification loops, ensuring a context-rich handoff for more complex cases. The AI Classification Agent ensures accurate, real-time case tagging and routing. The AI Escalation Manager proactively predicts and mitigates customer frustration. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent functions as an autonomous L2 engineer, reasoning through and resolving complex, multi-step technical workflows. The AI Agent Partner acts as a co-pilot for support teams, providing contextual, in-the-moment guidance, while the AI Case Quality Auditor evaluates 100% of closed cases to drive continuous service improvement. Built for flexibility and trust, the platform supports a Bring Your Own LLM (BYOLLM) model and leverages the Model Context Protocol (MCP) to securely connect AI systems with enterprise tools. A robust governance layer enforces real-time policy guardrails and data security. With deep integrations across leading CRMs and support platforms, SearchUnify fits seamlessly into existing ecosystems, driving higher CSAT, reduced case volumes, faster resolutions, and scalable support operations for modern enterprises.

Average Rating: 4.5/5.0

Total Reviews: 122

How Do G2 Users Rate SearchUnify?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.0/10)
  • Quality of Support: 9.5/10 (Category avg: 8.9/10)
  • Other Integrations: 8.3/10 (Category avg: 8.3/10)
  • Ease of Use: 8.5/10 (Category avg: 8.8/10)

Who Is the Company Behind SearchUnify?

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 48% Medium, 46% Large

What Do G2 Reviewers Say About SearchUnify?

AI-generated summary from verified user reviews

Pros
  • Users praise the fast and relevant search functionality of SearchUnify, enhancing overall support and information discovery.
  • Users commend responsive customer support from SearchUnify, noting helpfulness throughout implementation and ongoing inquiries.
  • Users are thrilled with the positive results from SearchUnify, noting improved resource discovery and responsive support.
  • Users highlight the quality of search in SearchUnify, noting fast and relevant results that understand intent.
  • Users praise the ease of use of SearchUnify, appreciating its seamless implementation and effective search capabilities.
Cons
  • Users note the limited search capabilities of SearchUnify, suggesting improvements for better user experience and integration.
  • Users find the learning difficulty challenging due to a complex user interface and search tuning operations.
  • Users feel there is room for improvement in customizing analytics and managing the data output more effectively.
  • Users note the required expertise for optimal use of SearchUnify, citing implementation complexity and a steep learning curve.
  • Users find that understanding search ranking issues can be challenging, impacting their overall experience with SearchUnify.

What Are Recent G2 Reviews of SearchUnify?

What Are G2 Users Discussing About SearchUnify?

Bloomfire

Bloomfire is the leading AI-driven Enterprise Intelligence and Knowledge Management solution. The platform connects employees with the right information, exactly when, and where it's needed, empowering users to access, manage, and collaborate on knowledge efficiently and effectively. Bloomfire’s AI-powered search and content authoring transform how teams interact with data and ensure that organizational assets and critical information are easily accessible and actionable. Bloomfire supports enterprise companies in scaling their knowledge management programs across teams, departments, and org-wide deployments and serves businesses across all industries – including healthcare, finance, government, manufacturing, and retail. With a focus on operational excellence, Bloomfire is an established, trusted partner to Fortune 500 companies and other industry leaders. The AI-driven platform delivers nearly 2 million answers each month, emphasizing its value and credibility. Key functionality includes: · AI-Powered Enterprise Search: Get direct, trusted answers from Ask AI and find relevant documents and articles across all your integrated platforms with intuitive search. ·AI-Powered Authoring Tools: Advanced authoring tools streamline knowledge creation and ensure your content fits the unique needs of your business. Use generative AI to create and refine insights from your original work, ensuring all published information is high quality and optimized for search. · Scalable Architecture & Award-Winning Implementation: With flexible structure and navigation components like communities, groups, and boards, Bloomfire is designed to grow with your organization, offering a seamless integration and implementation process.

Average Rating: 4.6/5.0

Total Reviews: 506

How Do G2 Users Rate Bloomfire?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.0/10)
  • Quality of Support: 9.2/10 (Category avg: 8.9/10)
  • Other Integrations: 8.4/10 (Category avg: 8.3/10)
  • Ease of Use: 9.1/10 (Category avg: 8.8/10)

Who Is the Company Behind Bloomfire?

  • Seller: Bloomfire
  • Company Website:
  • Year Founded: 2010
  • HQ Location: Austin, TX
  • LinkedIn® Page: www.linkedin.com
    84 employees on LinkedIn®
  • Phone: 877-483-2777

Who Uses This Product?

  • Who Uses This: Account Manager, Project Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 52% Medium, 30% Large

What Do G2 Reviewers Say About Bloomfire?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Bloomfire, allowing quick access to information across various departments seamlessly.
  • Users value the easy access provided by Bloomfire, enabling quick retrieval of information without technical expertise.
  • Users value the powerful AI features of Bloomfire for quick access to relevant information and enhanced collaboration.
  • Users value the intuitive search functionality of Bloomfire, enabling quick access to relevant documents and resources.
  • Users value the AI capabilities of Bloomfire, enhancing efficiency and simplifying access to essential work documents.
Cons
  • Users express frustration with inefficient search capabilities, hindering direct access to specific insights and data.
  • Users are often frustrated by the inefficient search functionality that limits their ability to find specific insights quickly.
  • Users find the limited customization options of Bloomfire restrictive, especially for branding and advanced analytics needs.
  • Users find limited reporting capabilities in Bloomfire, struggling to track engagement and integration effectively.
  • Users often experience search functionality issues, leading to frustration when trying to find specific insights quickly.

What Are Recent G2 Reviews of Bloomfire?

What Are G2 Users Discussing About Bloomfire?

IT Glue

IT Glue is the first documentation platform specifically built for the needs of IT professionals. With IT Glue, your team will have IT asset, vendor and software information, along with passwords, contacts and SOPs, all in a single pane of glass. Documentation can be linked to the others, making for a seamless experience, where your team has everything, they need at their fingertips, without having to toggle between applications. IT Glue is trusted by IT teams in over 16,000 organizations across 70+ countries. IT Glue makes documentation easy by consolidating and integrating with the monitoring, ticketing and Microsoft tools techs use every day. Hundreds of out-of-the-box documentation templates ensure you get started with ease, your team creates documentation in a consistent format, and our deep search makes everything easy to find. IT Glue is SOC 2, Type II certified, and comes with a wealth of security features, including host-proof password hosting, granular security permissions at both the group and individual levels, version control, an immutable audit trail and more. With IT Glue, users can: • Organize and manage IT assets • Formalize IT processes and practices • Create editable SOPs and Knowledge Base articles • Define relationships between assets, licensing, vendors, passwords and more • Create checklists for high-level, repeatable processes and procedures • Upload or attach various file types, such as audio and video files, images, and external links • Securely share credentials • Automate the filling of password forms or logins

Average Rating: 4.6/5.0

Total Reviews: 727

How Do G2 Users Rate IT Glue?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.0/10)
  • Quality of Support: 8.8/10 (Category avg: 8.9/10)
  • Other Integrations: 8.4/10 (Category avg: 8.3/10)
  • Ease of Use: 9.1/10 (Category avg: 8.8/10)

Who Is the Company Behind IT Glue?

  • Seller: Kaseya
  • Company Website:
  • Year Founded: 2000
  • HQ Location: Miami, FL
  • LinkedIn® Page: www.linkedin.com
    5,483 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, President
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 71% Small, 25% Medium

What Do G2 Reviewers Say About IT Glue?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of IT Glue, particularly for creating and managing documents effortlessly.
  • Users value the efficient document generation of IT Glue, making SOP creation and management seamless and organized.
  • Users value the enhanced integrations in IT Glue, streamlining operations and improving overall efficiency.
  • Users value the excellent organization provided by IT Glue, enhancing efficiency and centralizing documentation effortlessly.
  • Users love the easy integrations with Kaseya products, enhancing efficiency and simplifying documentation tasks.
Cons
  • Users notice slow performance in IT Glue, especially in AVD environments and during busy hours.
  • Users note the missing features in IT Glue, particularly the lack of secure password sharing and customizable sections.
  • Users often find the search functionality limited, particularly when documentation isn't consistently tagged, making information harder to locate.
  • Users find IT Glue's interface can be complex and overwhelming, especially for those less tech-savvy.
  • Users experience search limitations in IT Glue, finding it challenging to locate documents due to inconsistent tagging.

What Are Recent G2 Reviews of IT Glue?

What Are G2 Users Discussing About IT Glue?

ClickUp

ClickUp is the world’s first Converged AI Workspace, bringing together all work apps, data, and workflows. ClickUp eliminates all forms of work sprawl to provide 100% context and a single place for humans and agents to work, together. Trusted by more than 20 million users worldwide, ClickUp is on a mission to maximize human productivity.

Average Rating: 4.6/5.0

Total Reviews: 14,623

How Do G2 Users Rate ClickUp?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.0/10)
  • Quality of Support: 8.8/10 (Category avg: 8.9/10)
  • Other Integrations: 8.4/10 (Category avg: 8.3/10)
  • Ease of Use: 8.5/10 (Category avg: 8.8/10)

Who Is the Company Behind ClickUp?

  • Seller: ClickUp
  • Company Website:
  • Year Founded: 2017
  • HQ Location: San Diego, California
  • LinkedIn® Page: www.linkedin.com
    7,082 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Project Manager
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 77% Small, 19% Medium

What Do G2 Reviewers Say About ClickUp?

AI-generated summary from verified user reviews

Pros
  • Users value the flexible customization that lets them tailor workflows, workspaces, and views to their needs.
  • Users like having tasks, projects, documents, and communication centralized in one workspace, reducing the need to switch between multiple apps.
  • Users like its straightforward, intuitive design, which makes daily tasks easy to navigate and learn.
  • Users like the organized task management that helps them plan, track, and keep projects and work in order.
  • Users find team setup quick and straightforward, helping them get started with little effort.
Cons
  • Users face a steep learning curve, with the interface and features taking time to understand and use effectively.
  • Users say the interface can feel slow or laggy, especially when loading or working in large workspaces.
  • Users find the abundance of features and options overwhelming, making the platform feel more complex than necessary.
  • Users find the initial setup complicated and time-consuming, especially when configuring workspaces and workflows.
  • Users say the interface can feel cluttered and overwhelming, with too many visible controls and information.

What Are Recent G2 Reviews of ClickUp?

What Are G2 Users Discussing About ClickUp?

livepro Knowledge Management

livepro’s premium knowledge management solution is widely trusted by contact centers and enterprise organizations around the world for its ability to deliver fast, accurate, and consistent information where it matters most. Purpose-built for high-demand service environments, livepro empowers agents with a centralized, easy-to-use platform that removes complexity and eliminates the need to search through lengthy documents. Instead, agents receive clear, concise answers—powered by AI-enhanced search and structured decision workflows—ensuring better outcomes in less time. livepro acts as a single source of truth, supporting teams with real-time access to accurate knowledge, reducing Average Handling Time (AHT), streamlining onboarding and training, improving compliance, and enhancing customer satisfaction. With robust governance tools and enterprise-grade auditing features, livepro also ensures that knowledge remains controlled, consistent, and compliant across every channel. As the only knowledge management solution with COPC Inc. approved technology provider status, livepro sets the global standard for operational excellence in customer service and support.

Average Rating: 4.8/5.0

Total Reviews: 167

How Do G2 Users Rate livepro Knowledge Management?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.0/10)
  • Quality of Support: 9.7/10 (Category avg: 8.9/10)
  • Ease of Use: 9.5/10 (Category avg: 8.8/10)

Who Is the Company Behind livepro Knowledge Management?

  • Seller: livepro
  • Company Website:
  • Year Founded: 2001
  • HQ Location: North Sydney, NSW
  • LinkedIn® Page: www.linkedin.com
    37 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Knowledge Specialist
  • Top Industries: Government Administration, Insurance
  • Company Size: 46% Medium, 21% Large

What Do G2 Reviewers Say About livepro Knowledge Management?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of use of Livepro, appreciating its user-friendly interface and smooth navigation.
  • Users appreciate the user-friendly design and great support of Livepro, which facilitates streamlined knowledge management.
  • Users find Livepro Knowledge Management extremely helpful, with easy navigation and excellent support for their daily needs.
  • Users appreciate the intuitive interface of livepro Knowledge Management, making it easy to navigate and understand.
  • Users appreciate the intuitive interface and modular structure of livepro Knowledge Management, enhancing accessibility and operational efficiency.
Cons
  • Users experience inefficient search results with too many articles, slow loading, and challenges in finding specific information.
  • Users experience inefficient search function, often receiving too many irrelevant articles and facing slow loading times.
  • Users indicate that improvement is needed in the review process and table formatting within Livepro Knowledge Management.
  • Users experience poor search functionality, facing issues with excessive results and lack of spelling feedback during searches.
  • Users find the search functionality overwhelming due to excessive results and slow loading times, complicating information retrieval.

What Are Recent G2 Reviews of livepro Knowledge Management?

What Are G2 Users Discussing About livepro Knowledge Management?

TextExpander

TextExpander helps teams work smarter by turning their collective knowledge into instant, reusable content, available anywhere they type. Keyboard shortcuts bring your Snippets—your most important messaging, templates, and responses—to your fingertips, so your team can communicate efficiently and consistently across every app. From customer support replies and recruiting outreach to clinical documentation and sales follow-ups, TextExpander makes it easy to share the right Snippets with everyone who needs them, keeping your whole team on the same page, every time.

Average Rating: 4.8/5.0

Total Reviews: 630

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How Do G2 Users Rate TextExpander?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.0/10)
  • Quality of Support: 9.3/10 (Category avg: 8.9/10)
  • Other Integrations: 7.2/10 (Category avg: 8.3/10)
  • Ease of Use: 9.3/10 (Category avg: 8.8/10)

Who Is the Company Behind TextExpander?

  • Seller: Text Expander
  • Company Website:
  • Year Founded: 2005
  • HQ Location: San Francisco, US
  • LinkedIn® Page: linkedin.com
    58 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, Owner
  • Top Industries: Computer Software, Hospital & Health Care
  • Company Size: 36% Medium, 35% Small

What Do G2 Reviewers Say About TextExpander?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of TextExpander, finding it a valuable tool for saving time and managing snippets.
  • Users value TextExpander as a time-saving tool, streamlining repetitive tasks and enhancing efficiency in daily workflows.
  • Users love how TextExpander is a huge time-saver, streamlining repetitive tasks and enhancing productivity effortlessly.
  • Users enjoy the time-saving ease of use with TextExpander, significantly improving their daily productivity and organization.
  • Users love the efficiency of TextExpander for automating repetitive tasks, saving time and simplifying workflows.
Cons
  • Users experience software bugs with TextExpander, causing app crashes and inconsistencies across different platforms.
  • Users face frequent app issues with TextExpander, including crashes, freezes, and inconsistent functionality across platforms.
  • Users find the learning curve steep with TextExpander, especially in setting up templates and dynamic features.
  • Users find the complexity in creating templates and dynamic features challenging, wishing for a more user-friendly approach.
  • Users desire missing features like sub-folder options, easier time settings, and better image handling within TextExpander.

What Are Recent G2 Reviews of TextExpander?

What Are G2 Users Discussing About TextExpander?

KnowledgeOwl

KnowledgeOwl: The Easiest Way for your Customers and Employees to Find Answers KnowledgeOwl is comprehensive knowledge management software built for organizations that need powerful features without unnecessary complexity. We're customer-first and AI-forward, creating solutions that solve real challenges for real teams. What We Do: Build searchable, scalable knowledge bases for any audience—customer-facing help centers, internal documentation, training resources, or hybrid solutions serving multiple audiences simultaneously. From growing startups to established enterprises, KnowledgeOwl provides a centralized information hub that evolves with your organization. Core Capabilities: Flexible Access Controls: Create public knowledge bases for customers, private ones for internal teams, or hybrid solutions with granular permissions—all from one platform. AI-Assisted Search: Readers find answers through our AI chatbot, semantic search, keyword search, or by browsing your knowledge base structure—whatever method works best for them. Complete Customization: Match your brand identity with fully customizable themes, CSS, and design options that make your knowledge base feel native to your website. Actionable Analytics: Track article performance, search behavior, user engagement, and content gaps with detailed insights that drive continuous improvement. Intuitive Interface: Clean, straightforward design that content creators and end-users consistently praise. Creating, managing, and finding information is genuinely easy. Who Uses KnowledgeOwl? Organizations across every industry: SaaS companies reducing support volume, healthcare organizations standardizing procedures, financial services ensuring compliance, manufacturers preserving institutional knowledge, energy companies documenting complex systems, and nonprofits scaling their impact. Every company has information they need to share, we ensure you can do so with ease! The KnowledgeOwl Difference We solve actual problems rather than adding complexity. Every feature is built with real user workflows in mind—which is why teams consistently find KnowledgeOwl both powerful and refreshingly simple. Our platform scales effortlessly whether you're documenting processes for 10 people or building comprehensive resource centers for thousands. We're not just software; we're your partner in creating a more informed, efficient organization. Results You'll See: Reduce repetitive support tickets, accelerate employee onboarding, standardize cross-team processes, preserve critical institutional knowledge, and improve customer self-service—all while giving your team a knowledge management solution they'll actually enjoy using. Transform information chaos into organized, accessible knowledge that drives measurable results.Give us a whirl, and we'll give you a hand in getting set up!

Average Rating: 4.7/5.0

Total Reviews: 141

How Do G2 Users Rate KnowledgeOwl?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.0/10)
  • Quality of Support: 9.8/10 (Category avg: 8.9/10)
  • Other Integrations: 8.4/10 (Category avg: 8.3/10)
  • Ease of Use: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind KnowledgeOwl?

Who Uses This Product?

  • Who Uses This: Technical Writer
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 48% Medium, 31% Small

What Do G2 Reviewers Say About KnowledgeOwl?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of KnowledgeOwl, finding it intuitive and straightforward for all authors.
  • Users rave about KnowledgeOwl's exceptional customer support, always quick, friendly, and helpful whenever assistance is needed.
  • Users highlight the intuitive interface and excellent support of KnowledgeOwl, making knowledge management seamless and enjoyable.
  • Users find the exceptional support from KnowledgeOwl's team invaluable for resolving issues and enhancing their experience.
  • Users value the easy setup of KnowledgeOwl, finding it intuitive and straightforward for creating knowledge bases quickly.
Cons
  • Users find the learning curve for KnowledgeOwl's WYSIWYG editor challenging compared to conventional document editors.
  • Users find limited customization in reporting narrow, needing more flexibility and detailed user insights.
  • Users are frustrated by the limited functionality of KnowledgeOwl, requiring multiple knowledge bases for different user groups.
  • Users find limited options such as missing features like a table of contents and multilingual support frustrating.
  • Users note limited reporting in KnowledgeOwl, though improvements have been made recently, enhancing user experience.

What Are Recent G2 Reviews of KnowledgeOwl?

Helpjuice

Helpjuice's AI knowledge base is an industry-leading playform designed to supercharge your team and customers by enhancing knowledge sharing across your organization. With Helpjuice, you can capture, create, and share critical information effortlessly, making it the ideal knowledge base tool for training employees, onboarding new customers, enabling self-service, and sharing knowledge within and outside your company. Our powerful platform allows users to create new content directly in our easy-to-use editor as well as upload content in multiple formats, ensuring that essential information is accessible anytime and anywhere. Helpjuice's powerful, Google-like search functionality makes it easy for users to find the right information they need quickly and efficiently. Trusted by major organizations such as Amazon, Change.org, Wells Fargo, the World Health Organization, Shipt, TCL, and thousands of others, Helpjuice is dedicated to breaking down information silos and fostering a culture of knowledge sharing.

Average Rating: 4.7/5.0

Total Reviews: 384

How Do G2 Users Rate Helpjuice?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.0/10)
  • Quality of Support: 9.4/10 (Category avg: 8.9/10)
  • Other Integrations: 7.8/10 (Category avg: 8.3/10)
  • Ease of Use: 9.1/10 (Category avg: 8.8/10)

Who Is the Company Behind Helpjuice?

Who Uses This Product?

  • Who Uses This: Customer Success Manager, Technical Writer
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 49% Medium, 39% Small

What Do G2 Reviewers Say About Helpjuice?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Helpjuice, enjoying quick access to information and an intuitive interface.
  • Users appreciate the user-friendly interface of Helpjuice, enjoying easy access and excellent support throughout their experience.
  • Users commend Helpjuice for its excellent customer support, consistently noting helpful assistance and outstanding service.
  • Users appreciate the extensive features and outstanding support from Helpjuice, enhancing their overall experience and efficiency.
  • Users value the highly customizable nature of Helpjuice, enabling effective and tailored help center creation without coding.
Cons
  • Users find editing difficulties in Helpjuice, particularly with accessibility and outdated design hindering their experience.
  • Users find limited customization challenging due to costs and a steep learning curve for theme creation.
  • Users face formatting issues in Helpjuice, leading to work loss and inconsistencies during article publishing.
  • Users find the editing limitations frustrating, as manual adjustments and disruptions hinder their publishing process.
  • Users find the learning curve steep, particularly with terminology and customizations, impacting their overall experience.

What Are Recent G2 Reviews of Helpjuice?

What Are G2 Users Discussing About Helpjuice?

Stack Internal

Stack Internal is the enterprise knowledge intelligence layer that ingests, validates, and delivers trusted knowledge into the tools and workflows technologists rely on every day. Built for modern engineering teams, Stack Internal combines human insight and AI automation to keep enterprise knowledge accurate, accessible, and in flow—so answers surface where work happens and copilots perform with reliability. Unlike static wikis or generic AI assistants, Stack Internal creates a secure, continuously learning ecosystem that reduces cognitive load, strengthens compliance, and accelerates enterprise modernization.

Average Rating: 4.5/5.0

Total Reviews: 784

How Do G2 Users Rate Stack Internal?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.0/10)
  • Quality of Support: 8.8/10 (Category avg: 8.9/10)
  • Other Integrations: 7.9/10 (Category avg: 8.3/10)
  • Ease of Use: 9.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Stack Internal?

  • Seller: Stack Overflow
  • Company Website:
  • Year Founded: 2008
  • HQ Location: New York
  • LinkedIn® Page: www.linkedin.com
    610 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Software Developer
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 48% Medium, 38% Small

What Do G2 Reviewers Say About Stack Internal?

AI-generated summary from verified user reviews

Pros
  • Users find Stack Internal's ease of use essential for efficient knowledge access and collaboration, streamlining their workflows.
  • Users value the knowledge sharing aspect of Stack Internal, enhancing collaboration and technical documentation throughout the team.
  • Users find Stack Internal is a lifesaver for resolving errors quickly through effective knowledge sharing and collaboration.
  • Users value the centralized knowledge system of Stack Internal, making information access efficient and organized.
  • Users appreciate the effective team collaboration features of Stack Internal, facilitating knowledge sharing and improving efficiency.
Cons
  • Users find the inefficient search functionality frustrating, often leading to irrelevant results and unclear information retrieval.
  • Users report frustrations with irrelevant content due to outdated answers and poor tagging, making solutions hard to find.
  • Users find the inadequate search functionality frustrating, often leading to irrelevant results and duplicated questions.
  • Users struggle with learning difficulties due to a complex interface and overwhelming advanced features, impacting onboarding.
  • Users experience search limitations due to outdated answers and reliance on specific tags for finding information.

What Are Recent G2 Reviews of Stack Internal?

What Are G2 Users Discussing About Stack Internal?

Neeraja Prakash
NP
Researched and written by Neeraja Prakash
Updated