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Best Enterprise Knowledge Base Software

Gauri Pawsey
GP
Researched and written by Gauri Pawsey

Products classified in the overall Knowledge Base category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Knowledge Base to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Knowledge Base category.

In addition to qualifying for inclusion in the Knowledge Base Software category, to qualify for inclusion in the Enterprise Business Knowledge Base Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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29 Listings in Enterprise Knowledge Base Software Available

(37,654)4.5 out of 5
Optimized for quick response
1st Easiest To Use in Knowledge Base software
View top Consulting Services for Slack
Save to My Lists
25% Off
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Slack is your single workspace that connects you with the people and tools you work with everyday, no matter where you are or what you do. With Slack you get real-time messaging through calls and chat

    Users
    • Software Engineer
    • Project Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 41% Small-Business
    • 41% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Slack is a communication platform designed to facilitate seamless collaboration and messaging among team members.
    • Users like Slack's user-friendly interface, efficient search function, and its ability to integrate with other tools like Google Drive, Trello, or Zoom, which enhances workflow and real-time information sharing.
    • Users reported that managing numerous channels can be confusing and overwhelming, and the platform's notification system can be slow or excessive, leading to missed updates or information overload.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Slack Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2,983
    Team Collaboration
    2,797
    Communication
    2,453
    Integrations
    1,934
    Features
    1,573
    Cons
    Notification Issues
    873
    Missing Features
    736
    Limited Features
    699
    Overwhelming Experience
    600
    Channel Management
    494
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Slack features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.0
    8.8
    Quality of Support
    Average: 8.8
    8.6
    Other Integrations
    Average: 8.2
    9.1
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    578,072 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    86,064 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Slack is your single workspace that connects you with the people and tools you work with everyday, no matter where you are or what you do. With Slack you get real-time messaging through calls and chat

Users
  • Software Engineer
  • Project Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 41% Small-Business
  • 41% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Slack is a communication platform designed to facilitate seamless collaboration and messaging among team members.
  • Users like Slack's user-friendly interface, efficient search function, and its ability to integrate with other tools like Google Drive, Trello, or Zoom, which enhances workflow and real-time information sharing.
  • Users reported that managing numerous channels can be confusing and overwhelming, and the platform's notification system can be slow or excessive, leading to missed updates or information overload.
Slack Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2,983
Team Collaboration
2,797
Communication
2,453
Integrations
1,934
Features
1,573
Cons
Notification Issues
873
Missing Features
736
Limited Features
699
Overwhelming Experience
600
Channel Management
494
Slack features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.0
8.8
Quality of Support
Average: 8.8
8.6
Other Integrations
Average: 8.2
9.1
Ease of Use
Average: 8.8
Seller Details
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
578,072 Twitter followers
LinkedIn® Page
www.linkedin.com
86,064 employees on LinkedIn®
(4,180)4.1 out of 5
10th Easiest To Use in Knowledge Base software
View top Consulting Services for Confluence
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Confluence is the AI-powered collaborative workspace for all teams. Equipped with intelligent AI agents to save time on tedious tasks, brainstorm new ideas, and help you quickly find the answers you n

    Users
    • Software Engineer
    • Product Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Mid-Market
    • 34% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Confluence Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    204
    Team Collaboration
    146
    Integrations
    114
    Organization
    109
    Easy Integrations
    84
    Cons
    Slow Performance
    49
    Learning Curve
    45
    Not Intuitive
    44
    Page Management
    39
    Slow Loading
    35
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Confluence features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.0
    8.1
    Quality of Support
    Average: 8.8
    8.3
    Other Integrations
    Average: 8.2
    8.0
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Atlassian
    Company Website
    Year Founded
    2002
    HQ Location
    Sydney and San Francisco
    Twitter
    @Atlassian
    105,565 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    19,572 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Confluence is the AI-powered collaborative workspace for all teams. Equipped with intelligent AI agents to save time on tedious tasks, brainstorm new ideas, and help you quickly find the answers you n

Users
  • Software Engineer
  • Product Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Mid-Market
  • 34% Enterprise
Confluence Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
204
Team Collaboration
146
Integrations
114
Organization
109
Easy Integrations
84
Cons
Slow Performance
49
Learning Curve
45
Not Intuitive
44
Page Management
39
Slow Loading
35
Confluence features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.0
8.1
Quality of Support
Average: 8.8
8.3
Other Integrations
Average: 8.2
8.0
Ease of Use
Average: 8.8
Seller Details
Seller
Atlassian
Company Website
Year Founded
2002
HQ Location
Sydney and San Francisco
Twitter
@Atlassian
105,565 Twitter followers
LinkedIn® Page
www.linkedin.com
19,572 employees on LinkedIn®

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(9,147)4.6 out of 5
Optimized for quick response
View top Consulting Services for Notion
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Notion is a connected workspace where your team can create docs, take notes, manage tasks, and organize your work – all in one place. And now, with Notion AI, you can augment your capabilities in new

    Users
    • Software Engineer
    • Student
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 65% Small-Business
    • 23% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Notion is a project management tool and knowledge library used for organizing personal and professional tasks, with features such as AI integration, customizable templates, and database creation.
    • Users like Notion's flexibility and customization, allowing them to tailor the tool to their specific needs, and appreciate the AI features for simplifying database design and meeting transcription.
    • Users reported that Notion can be overwhelming and complex to navigate, especially for beginners, and performance issues have been noted with large databases and limited offline functionality.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Notion Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3,710
    Features
    2,161
    AI Features
    2,034
    Organization
    1,767
    Useful
    1,642
    Cons
    Learning Curve
    1,489
    Missing Features
    817
    Limited Features
    727
    App Functionality
    680
    Limited Customization
    660
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Notion features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.0
    8.5
    Quality of Support
    Average: 8.8
    7.6
    Other Integrations
    Average: 8.2
    8.3
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Notion
    Company Website
    Year Founded
    2016
    HQ Location
    San Francisco, California
    Twitter
    @NotionHQ
    498,781 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,201 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Notion is a connected workspace where your team can create docs, take notes, manage tasks, and organize your work – all in one place. And now, with Notion AI, you can augment your capabilities in new

Users
  • Software Engineer
  • Student
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 65% Small-Business
  • 23% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Notion is a project management tool and knowledge library used for organizing personal and professional tasks, with features such as AI integration, customizable templates, and database creation.
  • Users like Notion's flexibility and customization, allowing them to tailor the tool to their specific needs, and appreciate the AI features for simplifying database design and meeting transcription.
  • Users reported that Notion can be overwhelming and complex to navigate, especially for beginners, and performance issues have been noted with large databases and limited offline functionality.
Notion Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3,710
Features
2,161
AI Features
2,034
Organization
1,767
Useful
1,642
Cons
Learning Curve
1,489
Missing Features
817
Limited Features
727
App Functionality
680
Limited Customization
660
Notion features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.0
8.5
Quality of Support
Average: 8.8
7.6
Other Integrations
Average: 8.2
8.3
Ease of Use
Average: 8.8
Seller Details
Seller
Notion
Company Website
Year Founded
2016
HQ Location
San Francisco, California
Twitter
@NotionHQ
498,781 Twitter followers
LinkedIn® Page
www.linkedin.com
5,201 employees on LinkedIn®
(2,346)4.7 out of 5
4th Easiest To Use in Knowledge Base software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Guru is the AI Source of Truth for your company—an AI knowledge platform that connects everything your teams know, makes it accessible everywhere you work, and keeps it accurate automatically. Guru un

    Users
    • Customer Service Representative
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 57% Mid-Market
    • 28% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Guru,aI is a knowledge management platform designed to facilitate content consumption and organization, with a focus on seamless integration and AI-powered features.
    • Reviewers frequently mention the intuitive interface, user-friendly experience, and the platform's ability to directly contribute to daily workflows through its smart suggestions and search features.
    • Reviewers noted challenges with content creation and organization, particularly for large organizations with extensive existing documentation, and slow customer support response times.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Guru Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    683
    Helpful
    383
    Comprehensive Information
    321
    Easy Access
    272
    Information Accuracy
    249
    Cons
    Inefficient Searching
    145
    Search Functionality
    136
    Inefficient Search
    128
    Search Functionality Issues
    128
    Inefficient Search Functionality
    115
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Guru features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.0
    9.3
    Quality of Support
    Average: 8.8
    9.0
    Other Integrations
    Average: 8.2
    9.2
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Guru
    Company Website
    Year Founded
    2013
    HQ Location
    Philadelphia, PA
    Twitter
    @Guru_HQ
    4,295 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,116 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Guru is the AI Source of Truth for your company—an AI knowledge platform that connects everything your teams know, makes it accessible everywhere you work, and keeps it accurate automatically. Guru un

Users
  • Customer Service Representative
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 57% Mid-Market
  • 28% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Guru,aI is a knowledge management platform designed to facilitate content consumption and organization, with a focus on seamless integration and AI-powered features.
  • Reviewers frequently mention the intuitive interface, user-friendly experience, and the platform's ability to directly contribute to daily workflows through its smart suggestions and search features.
  • Reviewers noted challenges with content creation and organization, particularly for large organizations with extensive existing documentation, and slow customer support response times.
Guru Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
683
Helpful
383
Comprehensive Information
321
Easy Access
272
Information Accuracy
249
Cons
Inefficient Searching
145
Search Functionality
136
Inefficient Search
128
Search Functionality Issues
128
Inefficient Search Functionality
115
Guru features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.0
9.3
Quality of Support
Average: 8.8
9.0
Other Integrations
Average: 8.2
9.2
Ease of Use
Average: 8.8
Seller Details
Seller
Guru
Company Website
Year Founded
2013
HQ Location
Philadelphia, PA
Twitter
@Guru_HQ
4,295 Twitter followers
LinkedIn® Page
www.linkedin.com
2,116 employees on LinkedIn®
(962)4.4 out of 5
Optimized for quick response
14th Easiest To Use in Knowledge Base software
View top Consulting Services for Yext
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Yext is the leading brand visibility platform built for a world where discovery and engagement happen everywhere — across AI and traditional search, social, websites, and direct communications. Backed

    Users
    • Marketing Coordinator
    • Marketing Manager
    Industries
    • Financial Services
    • Hospital & Health Care
    Market Segment
    • 39% Enterprise
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Yext is a platform that offers features such as automatic listing updates, conversational search, content management, and review request automation for managing brand reputation and enhancing SEO.
    • Reviewers like the automatic listing feature, the ability to create customizable local landing pages, the integration with major digital platforms, and the analytics and insight dashboard provided by Yext.
    • Reviewers noted that the dashboard UI could be more intuitive, the onboarding process could be simplified, the pricing could be more fair, and the mobile app functionality could be enhanced.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Yext Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    306
    Helpful
    173
    Centralized Management
    168
    Customer Support
    168
    Features
    151
    Cons
    Complex Usability
    80
    Learning Curve
    75
    Difficult Learning
    74
    Poor Customer Support
    66
    Difficult Navigation
    62
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Yext features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.0
    8.5
    Quality of Support
    Average: 8.8
    8.1
    Other Integrations
    Average: 8.2
    8.5
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Yext
    Company Website
    Year Founded
    2006
    HQ Location
    New York
    Twitter
    @yext
    21,912 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,376 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Yext is the leading brand visibility platform built for a world where discovery and engagement happen everywhere — across AI and traditional search, social, websites, and direct communications. Backed

Users
  • Marketing Coordinator
  • Marketing Manager
Industries
  • Financial Services
  • Hospital & Health Care
Market Segment
  • 39% Enterprise
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Yext is a platform that offers features such as automatic listing updates, conversational search, content management, and review request automation for managing brand reputation and enhancing SEO.
  • Reviewers like the automatic listing feature, the ability to create customizable local landing pages, the integration with major digital platforms, and the analytics and insight dashboard provided by Yext.
  • Reviewers noted that the dashboard UI could be more intuitive, the onboarding process could be simplified, the pricing could be more fair, and the mobile app functionality could be enhanced.
Yext Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
306
Helpful
173
Centralized Management
168
Customer Support
168
Features
151
Cons
Complex Usability
80
Learning Curve
75
Difficult Learning
74
Poor Customer Support
66
Difficult Navigation
62
Yext features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.0
8.5
Quality of Support
Average: 8.8
8.1
Other Integrations
Average: 8.2
8.5
Ease of Use
Average: 8.8
Seller Details
Seller
Yext
Company Website
Year Founded
2006
HQ Location
New York
Twitter
@yext
21,912 Twitter followers
LinkedIn® Page
www.linkedin.com
2,376 employees on LinkedIn®
(10,891)4.7 out of 5
Optimized for quick response
9th Easiest To Use in Knowledge Base software
View top Consulting Services for ClickUp
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ClickUp is the world’s first Converged AI Workspace, bringing together all work apps, data, and workflows. ClickUp eliminates all forms of work sprawl to provide 100% context and a single place for hu

    Users
    • CEO
    • Project Manager
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 77% Small-Business
    • 18% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • ClickUp is a project management tool that consolidates tasks, documents, chats, and meetings in one place for efficient project tracking and team collaboration.
    • Users like the flexibility and customization options of ClickUp, appreciating its wide range of features, integrations, and the ability to view projects in multiple ways.
    • Reviewers experienced a steep learning curve due to the abundance of features, and some reported performance issues with the mobile app and slow loading times when dealing with large datasets.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ClickUp Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3,919
    Task Management
    3,009
    Features
    2,882
    Project Management
    2,601
    Organization
    2,371
    Cons
    Missing Features
    1,909
    Learning Curve
    1,603
    Limited Features
    1,189
    Slow Loading
    1,077
    Not Intuitive
    1,049
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ClickUp features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.0
    8.9
    Quality of Support
    Average: 8.8
    8.4
    Other Integrations
    Average: 8.2
    8.5
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    ClickUp
    Company Website
    Year Founded
    2017
    HQ Location
    San Diego, California
    Twitter
    @clickup
    68,455 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,493 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ClickUp is the world’s first Converged AI Workspace, bringing together all work apps, data, and workflows. ClickUp eliminates all forms of work sprawl to provide 100% context and a single place for hu

Users
  • CEO
  • Project Manager
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 77% Small-Business
  • 18% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • ClickUp is a project management tool that consolidates tasks, documents, chats, and meetings in one place for efficient project tracking and team collaboration.
  • Users like the flexibility and customization options of ClickUp, appreciating its wide range of features, integrations, and the ability to view projects in multiple ways.
  • Reviewers experienced a steep learning curve due to the abundance of features, and some reported performance issues with the mobile app and slow loading times when dealing with large datasets.
ClickUp Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3,919
Task Management
3,009
Features
2,882
Project Management
2,601
Organization
2,371
Cons
Missing Features
1,909
Learning Curve
1,603
Limited Features
1,189
Slow Loading
1,077
Not Intuitive
1,049
ClickUp features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.0
8.9
Quality of Support
Average: 8.8
8.4
Other Integrations
Average: 8.2
8.5
Ease of Use
Average: 8.8
Seller Details
Seller
ClickUp
Company Website
Year Founded
2017
HQ Location
San Diego, California
Twitter
@clickup
68,455 Twitter followers
LinkedIn® Page
www.linkedin.com
1,493 employees on LinkedIn®
(363)4.7 out of 5
7th Easiest To Use in Knowledge Base software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Helpjuice's AI knowledge base is an industry-leading playform designed to supercharge your team and customers by enhancing knowledge sharing across your organization. With Helpjuice, you can capture,

    Users
    • Customer Success Manager
    • Technical Writer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 48% Mid-Market
    • 39% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Helpjuice Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    125
    Helpful
    100
    Customer Support
    93
    Features
    80
    Customization
    77
    Cons
    Editing Difficulties
    36
    Formatting Issues
    34
    Limited Customization
    33
    Editing Limitations
    23
    Learning Curve
    20
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Helpjuice features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.0
    9.5
    Quality of Support
    Average: 8.8
    7.8
    Other Integrations
    Average: 8.2
    9.1
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Helpjuice
    Year Founded
    2011
    HQ Location
    Miami, FL
    Twitter
    @HelpJuice
    785 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    39 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Helpjuice's AI knowledge base is an industry-leading playform designed to supercharge your team and customers by enhancing knowledge sharing across your organization. With Helpjuice, you can capture,

Users
  • Customer Success Manager
  • Technical Writer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 48% Mid-Market
  • 39% Small-Business
Helpjuice Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
125
Helpful
100
Customer Support
93
Features
80
Customization
77
Cons
Editing Difficulties
36
Formatting Issues
34
Limited Customization
33
Editing Limitations
23
Learning Curve
20
Helpjuice features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.0
9.5
Quality of Support
Average: 8.8
7.8
Other Integrations
Average: 8.2
9.1
Ease of Use
Average: 8.8
Seller Details
Seller
Helpjuice
Year Founded
2011
HQ Location
Miami, FL
Twitter
@HelpJuice
785 Twitter followers
LinkedIn® Page
www.linkedin.com
39 employees on LinkedIn®
(510)4.6 out of 5
11th Easiest To Use in Knowledge Base software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Bloomfire is the leading AI-driven Enterprise Intelligence and Knowledge Management solution. The platform connects employees with the right information, exactly when, and where it's needed, empowerin

    Users
    • Account Manager
    • Project Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 52% Mid-Market
    • 30% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Bloomfire Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    25
    AI Features
    11
    Navigation Ease
    11
    Helpful
    10
    Easy Access
    9
    Cons
    Inefficient Search
    5
    Inadequate Reporting
    4
    Limited Customization
    4
    Limited Reporting
    4
    Complex Setup
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Bloomfire features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.0
    9.2
    Quality of Support
    Average: 8.8
    8.3
    Other Integrations
    Average: 8.2
    9.1
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Bloomfire
    Company Website
    Year Founded
    2010
    HQ Location
    Austin, TX
    Twitter
    @Bloomfire
    6,385 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    95 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Bloomfire is the leading AI-driven Enterprise Intelligence and Knowledge Management solution. The platform connects employees with the right information, exactly when, and where it's needed, empowerin

Users
  • Account Manager
  • Project Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 52% Mid-Market
  • 30% Enterprise
Bloomfire Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
25
AI Features
11
Navigation Ease
11
Helpful
10
Easy Access
9
Cons
Inefficient Search
5
Inadequate Reporting
4
Limited Customization
4
Limited Reporting
4
Complex Setup
3
Bloomfire features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.0
9.2
Quality of Support
Average: 8.8
8.3
Other Integrations
Average: 8.2
9.1
Ease of Use
Average: 8.8
Seller Details
Seller
Bloomfire
Company Website
Year Founded
2010
HQ Location
Austin, TX
Twitter
@Bloomfire
6,385 Twitter followers
LinkedIn® Page
www.linkedin.com
95 employees on LinkedIn®
(815)4.5 out of 5
12th Easiest To Use in Knowledge Base software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Stack Overflow Internal is the enterprise knowledge intelligence layer that ingests, validates, and delivers trusted knowledge into the tools and workflows technologists rely on every day. Built for m

    Users
    • Software Engineer
    • Software Developer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Mid-Market
    • 37% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Stack Overflow Internal Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    70
    Knowledge Sharing
    56
    Helpful
    55
    Team Collaboration
    49
    Centralization
    45
    Cons
    Inefficient Search Functionality
    21
    Inadequate Search Functionality
    17
    Irrelevant Content
    17
    Learning Difficulties
    14
    Search Limitations
    14
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Stack Overflow Internal features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.0
    8.8
    Quality of Support
    Average: 8.8
    7.9
    Other Integrations
    Average: 8.2
    9.1
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2008
    HQ Location
    New York
    Twitter
    @StackOverflow
    254,793 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    657 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Stack Overflow Internal is the enterprise knowledge intelligence layer that ingests, validates, and delivers trusted knowledge into the tools and workflows technologists rely on every day. Built for m

Users
  • Software Engineer
  • Software Developer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Mid-Market
  • 37% Small-Business
Stack Overflow Internal Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
70
Knowledge Sharing
56
Helpful
55
Team Collaboration
49
Centralization
45
Cons
Inefficient Search Functionality
21
Inadequate Search Functionality
17
Irrelevant Content
17
Learning Difficulties
14
Search Limitations
14
Stack Overflow Internal features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.0
8.8
Quality of Support
Average: 8.8
7.9
Other Integrations
Average: 8.2
9.1
Ease of Use
Average: 8.8
Seller Details
Company Website
Year Founded
2008
HQ Location
New York
Twitter
@StackOverflow
254,793 Twitter followers
LinkedIn® Page
www.linkedin.com
657 employees on LinkedIn®
(279)4.7 out of 5
Optimized for quick response
8th Easiest To Use in Knowledge Base software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Spekit is the modern AI-powered enablement platform that unifies content management, enablement, and personalized guidance to help revenue teams automate workflows and close deals faster. Spekit combi

    Users
    • Account Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 67% Mid-Market
    • 21% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Spekit is a tool that unifies sales content and learning to enhance the effectiveness of sales representatives, equipped with AI for content creation and other automation capabilities.
    • Users like that Spekit integrates into their daily workflow, providing easy access to up-to-date resources, enhancing sales team productivity, and offering a convenient plug-in customized to each webpage.
    • Users experienced issues with Spekit's search functionality, finding it problematic and limited, and reported that the interface can feel busy, the learning curve is steep when first rolling it out to a large team, and the analytics page can be clunky and slow to load.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Spekit Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    81
    Helpful
    50
    Integrations
    36
    Customer Support
    31
    Time-saving
    30
    Cons
    Missing Features
    15
    Inefficient Search Functionality
    10
    Inadequate Search Functionality
    9
    Learning Curve
    8
    Navigation Difficulties
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Spekit features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.0
    9.5
    Quality of Support
    Average: 8.8
    8.8
    Other Integrations
    Average: 8.2
    9.1
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2018
    HQ Location
    Denver, Colorado
    Twitter
    @spekitapp
    1,190 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    96 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Spekit is the modern AI-powered enablement platform that unifies content management, enablement, and personalized guidance to help revenue teams automate workflows and close deals faster. Spekit combi

Users
  • Account Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 67% Mid-Market
  • 21% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Spekit is a tool that unifies sales content and learning to enhance the effectiveness of sales representatives, equipped with AI for content creation and other automation capabilities.
  • Users like that Spekit integrates into their daily workflow, providing easy access to up-to-date resources, enhancing sales team productivity, and offering a convenient plug-in customized to each webpage.
  • Users experienced issues with Spekit's search functionality, finding it problematic and limited, and reported that the interface can feel busy, the learning curve is steep when first rolling it out to a large team, and the analytics page can be clunky and slow to load.
Spekit Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
81
Helpful
50
Integrations
36
Customer Support
31
Time-saving
30
Cons
Missing Features
15
Inefficient Search Functionality
10
Inadequate Search Functionality
9
Learning Curve
8
Navigation Difficulties
8
Spekit features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.0
9.5
Quality of Support
Average: 8.8
8.8
Other Integrations
Average: 8.2
9.1
Ease of Use
Average: 8.8
Seller Details
Company Website
Year Founded
2018
HQ Location
Denver, Colorado
Twitter
@spekitapp
1,190 Twitter followers
LinkedIn® Page
www.linkedin.com
96 employees on LinkedIn®
(140)4.7 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Shelf is a modern knowledge platform that helps on-demand businesses improve service and increase productivity with fast, helpful answers to customer and employee questions. Shelf's MerlinAI listens f

    Users
    No information available
    Industries
    • Financial Services
    • Consumer Services
    Market Segment
    • 56% Mid-Market
    • 29% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Shelf Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Knowledge Base
    3
    Time-saving
    3
    Centralization
    2
    Easy Integrations
    2
    Cons
    Missing Features
    2
    Difficult Learning Curve
    1
    Editing Difficulties
    1
    Editing Limitations
    1
    Error Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Shelf features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.0
    9.7
    Quality of Support
    Average: 8.8
    7.9
    Other Integrations
    Average: 8.2
    9.4
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Shelf
    Company Website
    HQ Location
    Stamford, CT
    Twitter
    @shelf_io
    1,229 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    228 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Shelf is a modern knowledge platform that helps on-demand businesses improve service and increase productivity with fast, helpful answers to customer and employee questions. Shelf's MerlinAI listens f

Users
No information available
Industries
  • Financial Services
  • Consumer Services
Market Segment
  • 56% Mid-Market
  • 29% Enterprise
Shelf Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Knowledge Base
3
Time-saving
3
Centralization
2
Easy Integrations
2
Cons
Missing Features
2
Difficult Learning Curve
1
Editing Difficulties
1
Editing Limitations
1
Error Issues
1
Shelf features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.0
9.7
Quality of Support
Average: 8.8
7.9
Other Integrations
Average: 8.2
9.4
Ease of Use
Average: 8.8
Seller Details
Seller
Shelf
Company Website
HQ Location
Stamford, CT
Twitter
@shelf_io
1,229 Twitter followers
LinkedIn® Page
www.linkedin.com
228 employees on LinkedIn®
(649)4.7 out of 5
Optimized for quick response
2nd Easiest To Use in Knowledge Base software
Save to My Lists
Entry Level Price:$29.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    IT Glue is the first documentation platform specifically built for the needs of IT professionals. With IT Glue, your team will have IT asset, vendor and software information, along with passwords, con

    Users
    • Owner
    • System Administrator
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 69% Small-Business
    • 27% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • IT Glue Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    108
    Document Management
    71
    Integrations
    69
    Organization
    49
    Easy Integrations
    47
    Cons
    Slow Performance
    22
    Missing Features
    21
    Learning Curve
    20
    Search Functionality
    20
    Search Limitations
    16
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • IT Glue features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.0
    8.7
    Quality of Support
    Average: 8.8
    8.4
    Other Integrations
    Average: 8.2
    9.1
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Kaseya
    Company Website
    Year Founded
    2000
    HQ Location
    Miami, FL
    Twitter
    @KaseyaCorp
    17,488 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,388 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

IT Glue is the first documentation platform specifically built for the needs of IT professionals. With IT Glue, your team will have IT asset, vendor and software information, along with passwords, con

Users
  • Owner
  • System Administrator
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 69% Small-Business
  • 27% Mid-Market
IT Glue Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
108
Document Management
71
Integrations
69
Organization
49
Easy Integrations
47
Cons
Slow Performance
22
Missing Features
21
Learning Curve
20
Search Functionality
20
Search Limitations
16
IT Glue features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.0
8.7
Quality of Support
Average: 8.8
8.4
Other Integrations
Average: 8.2
9.1
Ease of Use
Average: 8.8
Seller Details
Seller
Kaseya
Company Website
Year Founded
2000
HQ Location
Miami, FL
Twitter
@KaseyaCorp
17,488 Twitter followers
LinkedIn® Page
www.linkedin.com
5,388 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Market Logic empowers leading brands with AI-driven solutions that sit at the intersection of knowledge management, market and competitive intelligence, and analytics. Our end-to-end insights platf

    Users
    No information available
    Industries
    • Consumer Goods
    Market Segment
    • 80% Enterprise
    • 10% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Market Logic Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    13
    Insights
    11
    Customer Support
    8
    Knowledge Accessibility
    7
    Helpful
    6
    Cons
    Search Functionality Issues
    6
    Search Limitations
    5
    Slow Performance
    4
    Difficult Navigation
    3
    Inefficiency
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Market Logic features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.0
    8.8
    Quality of Support
    Average: 8.8
    6.7
    Other Integrations
    Average: 8.2
    8.2
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2006
    HQ Location
    Berlin, Germany
    Twitter
    @market_logic
    603 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    132 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Market Logic empowers leading brands with AI-driven solutions that sit at the intersection of knowledge management, market and competitive intelligence, and analytics. Our end-to-end insights platf

Users
No information available
Industries
  • Consumer Goods
Market Segment
  • 80% Enterprise
  • 10% Mid-Market
Market Logic Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
13
Insights
11
Customer Support
8
Knowledge Accessibility
7
Helpful
6
Cons
Search Functionality Issues
6
Search Limitations
5
Slow Performance
4
Difficult Navigation
3
Inefficiency
3
Market Logic features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.0
8.8
Quality of Support
Average: 8.8
6.7
Other Integrations
Average: 8.2
8.2
Ease of Use
Average: 8.8
Seller Details
Company Website
Year Founded
2006
HQ Location
Berlin, Germany
Twitter
@market_logic
603 Twitter followers
LinkedIn® Page
www.linkedin.com
132 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Igloo Software is the only digital workplace platform that enables a truly connected, collaborative, and engaged frontline and desked workforce. Igloo creates multi-channel, personalized digital exper

    Users
    No information available
    Industries
    • Information Technology and Services
    • Non-Profit Organization Management
    Market Segment
    • 56% Mid-Market
    • 30% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Igloo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Centralized Management
    2
    Collaboration
    2
    Collaboration Focus
    2
    Communication
    2
    Cons
    Limited Customization
    2
    Limited Features
    2
    Complexity
    1
    Expensive
    1
    File Management
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Igloo features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 9.0
    8.5
    Quality of Support
    Average: 8.8
    10.0
    Other Integrations
    Average: 8.2
    8.3
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Igloo
    Year Founded
    2008
    HQ Location
    Kitchener, Canada
    Twitter
    @IglooSoftware
    7,455 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    52 employees on LinkedIn®
    Phone
    +1.877.664.4566
Product Description
How are these determined?Information
This description is provided by the seller.

Igloo Software is the only digital workplace platform that enables a truly connected, collaborative, and engaged frontline and desked workforce. Igloo creates multi-channel, personalized digital exper

Users
No information available
Industries
  • Information Technology and Services
  • Non-Profit Organization Management
Market Segment
  • 56% Mid-Market
  • 30% Enterprise
Igloo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Centralized Management
2
Collaboration
2
Collaboration Focus
2
Communication
2
Cons
Limited Customization
2
Limited Features
2
Complexity
1
Expensive
1
File Management
1
Igloo features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 9.0
8.5
Quality of Support
Average: 8.8
10.0
Other Integrations
Average: 8.2
8.3
Ease of Use
Average: 8.8
Seller Details
Seller
Igloo
Year Founded
2008
HQ Location
Kitchener, Canada
Twitter
@IglooSoftware
7,455 Twitter followers
LinkedIn® Page
www.linkedin.com
52 employees on LinkedIn®
Phone
+1.877.664.4566
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SaaS-based Serviceware Knowledge gets the most out of your organization’s knowledge because it’s easy to use, deploy and administer. Serviceware Knowledge wraps a beautiful interface around a fully-fe

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 41% Mid-Market
    • 37% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Serviceware Knowledge features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.0
    9.2
    Quality of Support
    Average: 8.8
    6.7
    Other Integrations
    Average: 8.2
    9.5
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1998
    HQ Location
    Idstein, Hesse
    Twitter
    @serviceware
    191 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    255 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SaaS-based Serviceware Knowledge gets the most out of your organization’s knowledge because it’s easy to use, deploy and administer. Serviceware Knowledge wraps a beautiful interface around a fully-fe

Users
No information available
Industries
No information available
Market Segment
  • 41% Mid-Market
  • 37% Enterprise
Serviceware Knowledge features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.0
9.2
Quality of Support
Average: 8.8
6.7
Other Integrations
Average: 8.2
9.5
Ease of Use
Average: 8.8
Seller Details
Year Founded
1998
HQ Location
Idstein, Hesse
Twitter
@serviceware
191 Twitter followers
LinkedIn® Page
www.linkedin.com
255 employees on LinkedIn®