Best Software for 2025 is now live!

The Top 20 Easiest To Use IT Service Management Tools

See the top IT Service Management Tools products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

Collapse AllExpand All

Usability Score

Compare

NinjaOne

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.3

Ease of Use

Average: 9.1

9.2

Meets Requirements

Average: 9.0

9.1

Customer Segment Breakdown

Small Business

47%

Mid Market

49%

Enterprise

Atera

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.1

Ease of Use

Average: 9.1

9.3

Meets Requirements

Average: 9.0

9.0

Customer Segment Breakdown

Small Business

60%

Mid Market

36%

Enterprise

ServiceNow IT Service Management

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.0

Ease of Use

Average: 9.1

9.1

Meets Requirements

Average: 9.0

9.2

Customer Segment Breakdown

Small Business

Mid Market

21%

Enterprise

74%

Freshservice

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.8

Ease of Use

Average: 9.1

9.1

Meets Requirements

Average: 9.0

8.8

Customer Segment Breakdown

Small Business

17%

Mid Market

62%

Enterprise

21%

SysAid

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.7

Ease of Use

Average: 9.1

9.1

Meets Requirements

Average: 9.0

8.8

Customer Segment Breakdown

Small Business

11%

Mid Market

60%

Enterprise

29%

Helpdesk 365

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.9

Ease of Use

Average: 9.1

9.5

Meets Requirements

Average: 9.0

9.3

Customer Segment Breakdown

Small Business

10%

Mid Market

75%

Enterprise

15%

Zendesk Support Suite

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.5

Ease of Use

Average: 9.1

9.1

Meets Requirements

Average: 9.0

8.9

Customer Segment Breakdown

Small Business

41%

Mid Market

45%

Enterprise

13%

ClickUp

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.5

Ease of Use

Average: 9.1

8.7

Meets Requirements

Average: 9.0

9.0

Customer Segment Breakdown

Small Business

79%

Mid Market

17%

Enterprise

Autotask Professional Services Automation (PSA)

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.3

Ease of Use

Average: 9.1

8.5

Meets Requirements

Average: 9.0

8.9

Customer Segment Breakdown

Small Business

66%

Mid Market

30%

Enterprise

#10

HaloITSM

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.8

Ease of Use

Average: 9.1

10.0

Meets Requirements

Average: 9.0

9.9

Customer Segment Breakdown

Small Business

Mid Market

63%

Enterprise

31%

#11

Halo Service Desk

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.6

Ease of Use

Average: 9.1

10.0

Meets Requirements

Average: 9.0

9.7

Customer Segment Breakdown

Small Business

50%

Mid Market

38%

Enterprise

13%

#12

Vivantio

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.8

Ease of Use

Average: 9.1

9.2

Meets Requirements

Average: 9.0

9.2

Customer Segment Breakdown

Small Business

14%

Mid Market

57%

Enterprise

28%

#13

Jira Service Management

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.8

Ease of Use

Average: 9.1

8.9

Meets Requirements

Average: 9.0

9.3

Customer Segment Breakdown

Small Business

19%

Mid Market

40%

Enterprise

40%

#14

Xurrent

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.1

Ease of Use

Average: 9.1

9.1

Meets Requirements

Average: 9.0

8.9

Customer Segment Breakdown

Small Business

20%

Mid Market

29%

Enterprise

51%

#15

Squadcast

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.8

Ease of Use

Average: 9.1

9.2

Meets Requirements

Average: 9.0

9.1

Customer Segment Breakdown

Small Business

41%

Mid Market

49%

Enterprise

#16

Infraon Desk

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.4

Ease of Use

Average: 9.1

9.0

Meets Requirements

Average: 9.0

8.9

Customer Segment Breakdown

Small Business

19%

Mid Market

52%

Enterprise

30%

#17

ManageEngine ServiceDesk Plus

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.8

Ease of Use

Average: 9.1

8.8

Meets Requirements

Average: 9.0

9.0

Customer Segment Breakdown

Small Business

Mid Market

60%

Enterprise

31%

#18

SymphonyAI IT Service Management

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.9

Ease of Use

Average: 9.1

9.0

Meets Requirements

Average: 9.0

8.4

Customer Segment Breakdown

Small Business

Mid Market

28%

Enterprise

69%

#19

Kaseya BMS

8.1

Overall Usability Score

8.1

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.4

Ease of Use

Average: 9.1

8.8

Meets Requirements

Average: 9.0

8.6

Customer Segment Breakdown

Small Business

76%

Mid Market

21%

Enterprise

#20

Motadata ServiceOps

8.1

Overall Usability Score

8.1

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.1

Ease of Use

Average: 9.1

9.1

Meets Requirements

Average: 9.0

8.8

Customer Segment Breakdown

Small Business

14%

Mid Market

71%

Enterprise

14%