Introducing G2.ai, the future of software buying.Try now

Best Enterprise IT Service Management Tools

Tian Lin
TL
Researched and written by Tian Lin

Products classified in the overall IT Service Management (ITSM) Tools category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business IT Service Management (ITSM) Tools to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business IT Service Management (ITSM) Tools category.

In addition to qualifying for inclusion in the IT Service Management Tools category, to qualify for inclusion in the Enterprise Business IT Service Management Tools category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

Show More
Show Less

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

  • Enterprise
  • Rating
  • Language
  • Pricing
  • Features
1 filter applied
Clear All
  • Enterprise
  • Rating
  • Language
  • Pricing
  • Features
Clear Filter
More Filters
Market Segments
All Segments
Small Business
Mid Market
Enterprise
Avg. Customer Review
Language
Pricing
Features
Sort by
Clear All

26 Listings in Enterprise IT Service Management Tools Available

  • Sort By:
    G2 Score
ServiceNow IT Service Management
(1,209)4.4 out of 5
9th Easiest To Use in IT Service Management (ITSM) Tools software
View top Consulting Services for ServiceNow IT Service Management
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ServiceNow IT Service Management (ITSM) is a comprehensive cloud-based AI software solution designed to streamline and enhance the delivery of IT services within a business. With ServiceNow ITSM, orga

    Users
    • Consultant
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 73% Enterprise
    • 21% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ServiceNow IT Service Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    146
    Incident Management
    96
    Features
    88
    Efficiency
    85
    Automation
    74
    Cons
    Learning Curve
    61
    Expensive
    51
    Limited Customization
    44
    Complexity
    42
    Customization Difficulty
    41
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ServiceNow IT Service Management features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.8
    8.9
    Administration Console
    Average: 8.7
    8.5
    Policy Dictation
    Average: 8.1
    9.0
    Process Workflow
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ServiceNow
    Company Website
    Year Founded
    2004
    HQ Location
    Santa Clara, CA
    Twitter
    @servicenow
    53,100 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    31,344 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ServiceNow IT Service Management (ITSM) is a comprehensive cloud-based AI software solution designed to streamline and enhance the delivery of IT services within a business. With ServiceNow ITSM, orga

Users
  • Consultant
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 73% Enterprise
  • 21% Mid-Market
ServiceNow IT Service Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
146
Incident Management
96
Features
88
Efficiency
85
Automation
74
Cons
Learning Curve
61
Expensive
51
Limited Customization
44
Complexity
42
Customization Difficulty
41
View All Pros and Cons
ServiceNow IT Service Management features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.8
8.9
Administration Console
Average: 8.7
8.5
Policy Dictation
Average: 8.1
9.0
Process Workflow
Average: 8.6
Seller Details
Seller
ServiceNow
Company Website
Year Founded
2004
HQ Location
Santa Clara, CA
Twitter
@servicenow
53,100 Twitter followers
LinkedIn® Page
www.linkedin.com
31,344 employees on LinkedIn®
Jira Service Management
(959)4.3 out of 5
10th Easiest To Use in IT Service Management (ITSM) Tools software
View top Consulting Services for Jira Service Management
Save to My Lists
Entry Level Price:0 /agent/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external sta

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Mid-Market
    • 38% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Jira Service Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    37
    Automation
    25
    Ticket Management
    25
    Tracking Ease
    24
    Features
    23
    Cons
    Learning Curve
    30
    Steep Learning Curve
    23
    Complexity
    22
    Complex Setup
    15
    Complex UI
    12
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Jira Service Management features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.8
    8.9
    Administration Console
    Average: 8.7
    8.6
    Policy Dictation
    Average: 8.1
    8.8
    Process Workflow
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Atlassian
    Company Website
    Year Founded
    2002
    HQ Location
    Sydney and San Francisco
    Twitter
    @Atlassian
    105,521 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    19,572 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external sta

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Mid-Market
  • 38% Enterprise
Jira Service Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
37
Automation
25
Ticket Management
25
Tracking Ease
24
Features
23
Cons
Learning Curve
30
Steep Learning Curve
23
Complexity
22
Complex Setup
15
Complex UI
12
View All Pros and Cons
Jira Service Management features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.8
8.9
Administration Console
Average: 8.7
8.6
Policy Dictation
Average: 8.1
8.8
Process Workflow
Average: 8.6
Seller Details
Seller
Atlassian
Company Website
Year Founded
2002
HQ Location
Sydney and San Francisco
Twitter
@Atlassian
105,521 Twitter followers
LinkedIn® Page
www.linkedin.com
19,572 employees on LinkedIn®

G2 Deals

Buying software just got smarter. And cheaper.

This is how G2 Deals can help you:

  • Easily shop for curated – and trusted – software
  • Own your own software buying journey
  • Discover exclusive deals on software
See Exclusive Offers
NinjaOne
(3,242)4.7 out of 5
Optimized for quick response
2nd Easiest To Use in IT Service Management (ITSM) Tools software
View top Consulting Services for NinjaOne
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote acces

    Users
    • IT Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 49% Mid-Market
    • 45% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • NinjaOne is a versatile tool that serves multiple purposes, including device management, monitoring, application management, and more.
    • Users frequently mention the ease of use, reliability, and the quality of the remote screen share, as well as the continuous updates that add new features and make patch management easier.
    • Users mentioned that certain settings and features can be unnecessarily complicated, the interface can feel cluttered due to recent updates, and the reporting feature could use some improvement.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • NinjaOne Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,871
    Features
    1,211
    Remote Access
    1,091
    Automation
    1,072
    Customer Support
    995
    Cons
    Missing Features
    960
    Limited Features
    462
    Improvement Needed
    457
    Feature Issues
    441
    Needs Improvement
    427
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NinjaOne features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 8.8
    9.0
    Administration Console
    Average: 8.7
    8.4
    Policy Dictation
    Average: 8.1
    7.7
    Process Workflow
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    NinjaOne
    Company Website
    Year Founded
    2013
    HQ Location
    Austin, Texas
    Twitter
    @NinjaOne
    3,441 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,006 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote acces

Users
  • IT Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 49% Mid-Market
  • 45% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • NinjaOne is a versatile tool that serves multiple purposes, including device management, monitoring, application management, and more.
  • Users frequently mention the ease of use, reliability, and the quality of the remote screen share, as well as the continuous updates that add new features and make patch management easier.
  • Users mentioned that certain settings and features can be unnecessarily complicated, the interface can feel cluttered due to recent updates, and the reporting feature could use some improvement.
NinjaOne Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,871
Features
1,211
Remote Access
1,091
Automation
1,072
Customer Support
995
Cons
Missing Features
960
Limited Features
462
Improvement Needed
457
Feature Issues
441
Needs Improvement
427
View All Pros and Cons
NinjaOne features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.8
9.0
Administration Console
Average: 8.7
8.4
Policy Dictation
Average: 8.1
7.7
Process Workflow
Average: 8.6
Seller Details
Seller
NinjaOne
Company Website
Year Founded
2013
HQ Location
Austin, Texas
Twitter
@NinjaOne
3,441 Twitter followers
LinkedIn® Page
www.linkedin.com
2,006 employees on LinkedIn®
SysAid
(730)4.5 out of 5
Optimized for quick response
5th Easiest To Use in IT Service Management (ITSM) Tools software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work that keeps teams stuck in reactive mode. Adding a powerful new operationa

    Users
    • IT Manager
    • System Administrator
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 60% Mid-Market
    • 29% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SysAid Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    42
    Customer Support
    34
    Features
    29
    Ticket Management
    27
    Automation
    26
    Cons
    Missing Features
    14
    Steep Learning Curve
    11
    Limited Customization
    10
    Clunky Interface
    9
    Complex Setup
    9
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SysAid features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.8
    9.0
    Administration Console
    Average: 8.7
    8.3
    Policy Dictation
    Average: 8.1
    8.9
    Process Workflow
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SysAid
    Company Website
    Year Founded
    2002
    HQ Location
    Toronto, Canada
    Twitter
    @sysaid
    9,662 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    239 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work that keeps teams stuck in reactive mode. Adding a powerful new operationa

Users
  • IT Manager
  • System Administrator
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 60% Mid-Market
  • 29% Enterprise
SysAid Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
42
Customer Support
34
Features
29
Ticket Management
27
Automation
26
Cons
Missing Features
14
Steep Learning Curve
11
Limited Customization
10
Clunky Interface
9
Complex Setup
9
View All Pros and Cons
SysAid features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.8
9.0
Administration Console
Average: 8.7
8.3
Policy Dictation
Average: 8.1
8.9
Process Workflow
Average: 8.6
Seller Details
Seller
SysAid
Company Website
Year Founded
2002
HQ Location
Toronto, Canada
Twitter
@sysaid
9,662 Twitter followers
LinkedIn® Page
www.linkedin.com
239 employees on LinkedIn®
ManageEngine ServiceDesk Plus
(241)4.2 out of 5
15th Easiest To Use in IT Service Management (ITSM) Tools software
Save to My Lists
Entry Level Price:Starts at $1195 (For ...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT supp

    Users
    • System Administrator
    • IT Manager
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 59% Mid-Market
    • 31% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ManageEngine ServiceDesk Plus Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    10
    Features
    7
    Intuitive
    7
    Integrations
    6
    User Interface
    6
    Cons
    Complexity
    3
    Complex Setup
    3
    Limited Features
    3
    Poor Customer Support
    3
    Complex Reporting
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ManageEngine ServiceDesk Plus features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.8
    8.6
    Administration Console
    Average: 8.7
    8.1
    Policy Dictation
    Average: 8.1
    8.8
    Process Workflow
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ManageEngine
    Year Founded
    2002
    HQ Location
    Del Valle, Texas
    Twitter
    @manageengine
    7,897 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    581 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT supp

Users
  • System Administrator
  • IT Manager
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 59% Mid-Market
  • 31% Enterprise
ManageEngine ServiceDesk Plus Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
10
Features
7
Intuitive
7
Integrations
6
User Interface
6
Cons
Complexity
3
Complex Setup
3
Limited Features
3
Poor Customer Support
3
Complex Reporting
2
View All Pros and Cons
ManageEngine ServiceDesk Plus features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.8
8.6
Administration Console
Average: 8.7
8.1
Policy Dictation
Average: 8.1
8.8
Process Workflow
Average: 8.6
Seller Details
Seller
ManageEngine
Year Founded
2002
HQ Location
Del Valle, Texas
Twitter
@manageengine
7,897 Twitter followers
LinkedIn® Page
www.linkedin.com
581 employees on LinkedIn®
Freshservice
(1,307)4.6 out of 5
Optimized for quick response
3rd Easiest To Use in IT Service Management (ITSM) Tools software
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experience

    Users
    • IT Manager
    • IT Director
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 61% Mid-Market
    • 21% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Freshservice Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    72
    Features
    41
    Automation
    39
    Easy Setup
    30
    Integrations
    30
    Cons
    Missing Features
    24
    Learning Curve
    19
    Limited Features
    19
    Limited Customization
    17
    Poor Reporting
    14
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Freshservice features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.8
    8.9
    Administration Console
    Average: 8.7
    8.2
    Policy Dictation
    Average: 8.1
    8.8
    Process Workflow
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Freshworks
    Company Website
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    19,061 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9,542 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experience

Users
  • IT Manager
  • IT Director
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 61% Mid-Market
  • 21% Enterprise
Freshservice Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
72
Features
41
Automation
39
Easy Setup
30
Integrations
30
Cons
Missing Features
24
Learning Curve
19
Limited Features
19
Limited Customization
17
Poor Reporting
14
View All Pros and Cons
Freshservice features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.8
8.9
Administration Console
Average: 8.7
8.2
Policy Dictation
Average: 8.1
8.8
Process Workflow
Average: 8.6
Seller Details
Seller
Freshworks
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
19,061 Twitter followers
LinkedIn® Page
www.linkedin.com
9,542 employees on LinkedIn®
ClickUp
(10,926)4.7 out of 5
Optimized for quick response
4th Easiest To Use in IT Service Management (ITSM) Tools software
View top Consulting Services for ClickUp
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ClickUp is the world’s first Converged AI Workspace, bringing together all work apps, data, and workflows. ClickUp eliminates all forms of work sprawl to provide 100% context and a single place for hu

    Users
    • CEO
    • Project Manager
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 77% Small-Business
    • 18% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • ClickUp is a project management tool that consolidates tasks, documents, chats, and meetings in one place for efficient project tracking and team collaboration.
    • Users like the flexibility and customization options of ClickUp, appreciating its wide range of features, integrations, and the ability to view projects in multiple ways.
    • Reviewers experienced a steep learning curve due to the abundance of features, and some reported performance issues with the mobile app and slow loading times when dealing with large datasets.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ClickUp Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3,919
    Task Management
    3,009
    Features
    2,882
    Project Management
    2,601
    Organization
    2,371
    Cons
    Missing Features
    1,909
    Learning Curve
    1,603
    Limited Features
    1,189
    Slow Loading
    1,077
    Not Intuitive
    1,049
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ClickUp features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.8
    8.6
    Administration Console
    Average: 8.7
    8.4
    Policy Dictation
    Average: 8.1
    8.8
    Process Workflow
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ClickUp
    Company Website
    Year Founded
    2017
    HQ Location
    San Diego, California
    Twitter
    @clickup
    68,504 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,493 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ClickUp is the world’s first Converged AI Workspace, bringing together all work apps, data, and workflows. ClickUp eliminates all forms of work sprawl to provide 100% context and a single place for hu

Users
  • CEO
  • Project Manager
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 77% Small-Business
  • 18% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • ClickUp is a project management tool that consolidates tasks, documents, chats, and meetings in one place for efficient project tracking and team collaboration.
  • Users like the flexibility and customization options of ClickUp, appreciating its wide range of features, integrations, and the ability to view projects in multiple ways.
  • Reviewers experienced a steep learning curve due to the abundance of features, and some reported performance issues with the mobile app and slow loading times when dealing with large datasets.
ClickUp Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3,919
Task Management
3,009
Features
2,882
Project Management
2,601
Organization
2,371
Cons
Missing Features
1,909
Learning Curve
1,603
Limited Features
1,189
Slow Loading
1,077
Not Intuitive
1,049
View All Pros and Cons
ClickUp features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.8
8.6
Administration Console
Average: 8.7
8.4
Policy Dictation
Average: 8.1
8.8
Process Workflow
Average: 8.6
Seller Details
Seller
ClickUp
Company Website
Year Founded
2017
HQ Location
San Diego, California
Twitter
@clickup
68,504 Twitter followers
LinkedIn® Page
www.linkedin.com
1,493 employees on LinkedIn®
Microsoft System Center
(585)4.1 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Microsoft System Center helps customers realize the benefits of the Microsoft Cloud Platform by delivering unified management. Experience fast time-to-value with out-of-the-box monitoring, provisionin

    Users
    • IT Manager
    • Network Engineer
    Industries
    • Information Technology and Services
    • Education Management
    Market Segment
    • 46% Enterprise
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Microsoft System Center Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    All-in-One Solution
    1
    Centralized Management
    1
    Customization
    1
    Features
    1
    Cons
    Expensive
    3
    Pricing Issues
    3
    Inaccurate Information
    2
    Missing Features
    2
    Bugs
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Microsoft System Center features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 8.8
    8.5
    Administration Console
    Average: 8.7
    8.3
    Policy Dictation
    Average: 8.1
    8.3
    Process Workflow
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Microsoft
    Year Founded
    1975
    HQ Location
    Redmond, Washington
    Twitter
    @microsoft
    13,084,579 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    226,132 employees on LinkedIn®
    Ownership
    MSFT
Product Description
How are these determined?Information
This description is provided by the seller.

Microsoft System Center helps customers realize the benefits of the Microsoft Cloud Platform by delivering unified management. Experience fast time-to-value with out-of-the-box monitoring, provisionin

Users
  • IT Manager
  • Network Engineer
Industries
  • Information Technology and Services
  • Education Management
Market Segment
  • 46% Enterprise
  • 33% Mid-Market
Microsoft System Center Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
All-in-One Solution
1
Centralized Management
1
Customization
1
Features
1
Cons
Expensive
3
Pricing Issues
3
Inaccurate Information
2
Missing Features
2
Bugs
1
View All Pros and Cons
Microsoft System Center features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 8.8
8.5
Administration Console
Average: 8.7
8.3
Policy Dictation
Average: 8.1
8.3
Process Workflow
Average: 8.6
Seller Details
Seller
Microsoft
Year Founded
1975
HQ Location
Redmond, Washington
Twitter
@microsoft
13,084,579 Twitter followers
LinkedIn® Page
www.linkedin.com
226,132 employees on LinkedIn®
Ownership
MSFT
SymphonyAI IT Service Management
(68)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SymphonyAI IT Service Management offers an enterprise-class solution that delivers measurable business outcomes leveraging automation, predictive, and generative AI. Customers have been able to automa

    Users
    No information available
    Industries
    • Information Technology and Services
    • Automotive
    Market Segment
    • 68% Enterprise
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SymphonyAI IT Service Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation
    2
    Automation Efficiency
    1
    Configuration Ease
    1
    Customizability
    1
    Ease of Use
    1
    Cons
    Complex Configuration
    1
    Complexity
    1
    Complex Setup
    1
    Expensive
    1
    Filtering Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SymphonyAI IT Service Management features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.8
    8.8
    Administration Console
    Average: 8.7
    7.3
    Policy Dictation
    Average: 8.1
    8.3
    Process Workflow
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SymphonyAI
    Year Founded
    2017
    HQ Location
    Palo Alto, California
    Twitter
    @SymphonySummit
    477 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,054 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SymphonyAI IT Service Management offers an enterprise-class solution that delivers measurable business outcomes leveraging automation, predictive, and generative AI. Customers have been able to automa

Users
No information available
Industries
  • Information Technology and Services
  • Automotive
Market Segment
  • 68% Enterprise
  • 32% Mid-Market
SymphonyAI IT Service Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation
2
Automation Efficiency
1
Configuration Ease
1
Customizability
1
Ease of Use
1
Cons
Complex Configuration
1
Complexity
1
Complex Setup
1
Expensive
1
Filtering Issues
1
View All Pros and Cons
SymphonyAI IT Service Management features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.8
8.8
Administration Console
Average: 8.7
7.3
Policy Dictation
Average: 8.1
8.3
Process Workflow
Average: 8.6
Seller Details
Seller
SymphonyAI
Year Founded
2017
HQ Location
Palo Alto, California
Twitter
@SymphonySummit
477 Twitter followers
LinkedIn® Page
www.linkedin.com
2,054 employees on LinkedIn®
Ivanti Neurons for ITSM
(189)3.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    For IT or line of business teams responsible for providing service to internal or external customers, Ivanti is the world’s leader in IT service management solutions. Proactively resolve incidents bef

    Users
    No information available
    Industries
    • Information Technology and Services
    • Government Administration
    Market Segment
    • 63% Enterprise
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Ivanti Neurons for ITSM Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    1
    Customizability
    1
    Customization
    1
    Ease of Use
    1
    Features
    1
    Cons
    Limited Features
    1
    Missing Features
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ivanti Neurons for ITSM features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 8.8
    6.8
    Administration Console
    Average: 8.7
    6.7
    Policy Dictation
    Average: 8.1
    8.2
    Process Workflow
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Ivanti
    Year Founded
    1985
    HQ Location
    South Jordan, UT
    Twitter
    @GoIvanti
    6,766 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,990 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

For IT or line of business teams responsible for providing service to internal or external customers, Ivanti is the world’s leader in IT service management solutions. Proactively resolve incidents bef

Users
No information available
Industries
  • Information Technology and Services
  • Government Administration
Market Segment
  • 63% Enterprise
  • 33% Mid-Market
Ivanti Neurons for ITSM Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
1
Customizability
1
Customization
1
Ease of Use
1
Features
1
Cons
Limited Features
1
Missing Features
1
View All Pros and Cons
Ivanti Neurons for ITSM features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 8.8
6.8
Administration Console
Average: 8.7
6.7
Policy Dictation
Average: 8.1
8.2
Process Workflow
Average: 8.6
Seller Details
Seller
Ivanti
Year Founded
1985
HQ Location
South Jordan, UT
Twitter
@GoIvanti
6,766 Twitter followers
LinkedIn® Page
www.linkedin.com
2,990 employees on LinkedIn®
CA Service Desk Manager
(20)4.2 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Formerly known as CA Service Management, Clarity SM believes delivering quality service and attaining service management maturity does not equate to a costly-to-operate software solution with a comple

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 105% Enterprise
    • 35% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CA Service Desk Manager features and usability ratings that predict user satisfaction
    7.8
    Has the product been a good partner in doing business?
    Average: 8.8
    9.0
    Administration Console
    Average: 8.7
    8.1
    Policy Dictation
    Average: 8.1
    8.3
    Process Workflow
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Broadcom
    Year Founded
    1991
    HQ Location
    San Jose, CA
    Twitter
    @broadcom
    61,984 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    56,584 employees on LinkedIn®
    Ownership
    NASDAQ: CA
Product Description
How are these determined?Information
This description is provided by the seller.

Formerly known as CA Service Management, Clarity SM believes delivering quality service and attaining service management maturity does not equate to a costly-to-operate software solution with a comple

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 105% Enterprise
  • 35% Mid-Market
CA Service Desk Manager features and usability ratings that predict user satisfaction
7.8
Has the product been a good partner in doing business?
Average: 8.8
9.0
Administration Console
Average: 8.7
8.1
Policy Dictation
Average: 8.1
8.3
Process Workflow
Average: 8.6
Seller Details
Seller
Broadcom
Year Founded
1991
HQ Location
San Jose, CA
Twitter
@broadcom
61,984 Twitter followers
LinkedIn® Page
www.linkedin.com
56,584 employees on LinkedIn®
Ownership
NASDAQ: CA
Vivantio
(298)4.3 out of 5
13th Easiest To Use in IT Service Management (ITSM) Tools software
Save to My Lists
Entry Level Price:Starting at $59.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Vivantio provides service management software for teams that support internal and external customers. Our platform scales to meet the needs of large, multi-site organizations, optimizing workflows acr

    Users
    • IT Manager
    Industries
    • Information Technology and Services
    • Outsourcing/Offshoring
    Market Segment
    • 57% Mid-Market
    • 28% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Vivantio Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    72
    Efficiency
    34
    Features
    32
    Helpful
    31
    Customizability
    30
    Cons
    Learning Curve
    19
    Ticketing Issues
    18
    Complexity
    15
    Improvement Needed
    15
    Missing Features
    14
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Vivantio features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.8
    8.8
    Administration Console
    Average: 8.7
    8.5
    Policy Dictation
    Average: 8.1
    8.3
    Process Workflow
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Vivantio
    Year Founded
    2003
    HQ Location
    Boston, MA
    Twitter
    @Vivantio
    111 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Vivantio provides service management software for teams that support internal and external customers. Our platform scales to meet the needs of large, multi-site organizations, optimizing workflows acr

Users
  • IT Manager
Industries
  • Information Technology and Services
  • Outsourcing/Offshoring
Market Segment
  • 57% Mid-Market
  • 28% Enterprise
Vivantio Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
72
Efficiency
34
Features
32
Helpful
31
Customizability
30
Cons
Learning Curve
19
Ticketing Issues
18
Complexity
15
Improvement Needed
15
Missing Features
14
View All Pros and Cons
Vivantio features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.8
8.8
Administration Console
Average: 8.7
8.5
Policy Dictation
Average: 8.1
8.3
Process Workflow
Average: 8.6
Seller Details
Seller
Vivantio
Year Founded
2003
HQ Location
Boston, MA
Twitter
@Vivantio
111 Twitter followers
LinkedIn® Page
www.linkedin.com
29 employees on LinkedIn®
EasyVista Service Manager
(96)3.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    EasyVista Service Manager is a proven ITSM solution with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to u

    Users
    No information available
    Industries
    • Information Technology and Services
    • Higher Education
    Market Segment
    • 60% Enterprise
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • EasyVista Service Manager Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Integrations
    5
    Ease of Use
    3
    Flexibility
    3
    Implementation Ease
    3
    Customer Support
    2
    Cons
    Complexity
    1
    Complex Reporting
    1
    Confusing Interface
    1
    Inadequate Reporting
    1
    Learning Curve
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • EasyVista Service Manager features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 8.8
    7.6
    Administration Console
    Average: 8.7
    7.7
    Policy Dictation
    Average: 8.1
    8.9
    Process Workflow
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    EasyVista
    Year Founded
    1988
    HQ Location
    Noisy-le-Grand
    Twitter
    @EasyVista
    1,278 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    368 employees on LinkedIn®
    Ownership
    EPA: ALEZV
Product Description
How are these determined?Information
This description is provided by the seller.

EasyVista Service Manager is a proven ITSM solution with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to u

Users
No information available
Industries
  • Information Technology and Services
  • Higher Education
Market Segment
  • 60% Enterprise
  • 30% Mid-Market
EasyVista Service Manager Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Integrations
5
Ease of Use
3
Flexibility
3
Implementation Ease
3
Customer Support
2
Cons
Complexity
1
Complex Reporting
1
Confusing Interface
1
Inadequate Reporting
1
Learning Curve
1
View All Pros and Cons
EasyVista Service Manager features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 8.8
7.6
Administration Console
Average: 8.7
7.7
Policy Dictation
Average: 8.1
8.9
Process Workflow
Average: 8.6
Seller Details
Seller
EasyVista
Year Founded
1988
HQ Location
Noisy-le-Grand
Twitter
@EasyVista
1,278 Twitter followers
LinkedIn® Page
www.linkedin.com
368 employees on LinkedIn®
Ownership
EPA: ALEZV
Helpdesk 365
(187)4.7 out of 5
Save to My Lists
Entry Level Price:Starting at $11.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly

    Users
    No information available
    Industries
    • Insurance
    • Computer & Network Security
    Market Segment
    • 61% Mid-Market
    • 11% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Helpdesk 365 Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    45
    Customer Support
    27
    Features
    19
    Helpful
    19
    Ticket Management
    17
    Cons
    Ticketing Issues
    7
    Bugs
    6
    Missing Features
    6
    Slow Loading
    6
    Poor Documentation
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Helpdesk 365 features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.8
    8.3
    Administration Console
    Average: 8.7
    7.2
    Policy Dictation
    Average: 8.1
    8.6
    Process Workflow
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CubicLogics
    Company Website
    Year Founded
    2015
    HQ Location
    Wilmington, US
    Twitter
    @cubiclogics
    15 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    119 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly

Users
No information available
Industries
  • Insurance
  • Computer & Network Security
Market Segment
  • 61% Mid-Market
  • 11% Enterprise
Helpdesk 365 Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
45
Customer Support
27
Features
19
Helpful
19
Ticket Management
17
Cons
Ticketing Issues
7
Bugs
6
Missing Features
6
Slow Loading
6
Poor Documentation
5
View All Pros and Cons
Helpdesk 365 features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.8
8.3
Administration Console
Average: 8.7
7.2
Policy Dictation
Average: 8.1
8.6
Process Workflow
Average: 8.6
Seller Details
Seller
CubicLogics
Company Website
Year Founded
2015
HQ Location
Wilmington, US
Twitter
@cubiclogics
15 Twitter followers
LinkedIn® Page
www.linkedin.com
119 employees on LinkedIn®
Aisera
(147)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Aisera delivers an Agentic AI platform that leverages artificial intelligence and machine learning to automate and transform enterprise service desk operations across IT, HR, finance, legal, facilitie

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 63% Enterprise
    • 26% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Aisera is a program that combines conversational AI with workflow automation to manage customer interactions and incident responses across various sectors including Finance, HR, and IT.
    • Users frequently mention the efficiency of automated ticket handling, the system's understanding of plain language, seamless integration with other tools, and the helpful analytics dashboard that aids in process planning and improvement.
    • Reviewers mentioned the complexity of the onboarding process, the need for constant fine-tuning, slow customer support, opaque pricing, and extra charges for setup or expansion.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Aisera Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    50
    Ease of Use
    45
    Customer Support
    43
    Artificial Intelligence
    33
    Automation
    33
    Cons
    Learning Curve
    23
    Time-Consuming
    15
    Complexity
    14
    AI Limitations
    12
    Steep Learning Curve
    12
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Aisera features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.8
    8.8
    Administration Console
    Average: 8.7
    7.7
    Policy Dictation
    Average: 8.1
    8.3
    Process Workflow
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Automation Anywhere
    Company Website
    Year Founded
    2003
    HQ Location
    San Jose, CA
    Twitter
    @AutomationAnywh
    55,364 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,415 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Aisera delivers an Agentic AI platform that leverages artificial intelligence and machine learning to automate and transform enterprise service desk operations across IT, HR, finance, legal, facilitie

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 63% Enterprise
  • 26% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Aisera is a program that combines conversational AI with workflow automation to manage customer interactions and incident responses across various sectors including Finance, HR, and IT.
  • Users frequently mention the efficiency of automated ticket handling, the system's understanding of plain language, seamless integration with other tools, and the helpful analytics dashboard that aids in process planning and improvement.
  • Reviewers mentioned the complexity of the onboarding process, the need for constant fine-tuning, slow customer support, opaque pricing, and extra charges for setup or expansion.
Aisera Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
50
Ease of Use
45
Customer Support
43
Artificial Intelligence
33
Automation
33
Cons
Learning Curve
23
Time-Consuming
15
Complexity
14
AI Limitations
12
Steep Learning Curve
12
View All Pros and Cons
Aisera features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.8
8.8
Administration Console
Average: 8.7
7.7
Policy Dictation
Average: 8.1
8.3
Process Workflow
Average: 8.6
Seller Details
Seller
Automation Anywhere
Company Website
Year Founded
2003
HQ Location
San Jose, CA
Twitter
@AutomationAnywh
55,364 Twitter followers
LinkedIn® Page
www.linkedin.com
3,415 employees on LinkedIn®
Filters
Filter
Clear Filter
More Filters
Market Segments
All Segments
Small Business
Mid Market
Enterprise
Avg. Customer Review
Language
Pricing
Features
Sort by
Clear All
  • Enterprise
Clear Filter
More Filters
Market Segments
All Segments
Small Business
Mid Market
Enterprise
Avg. Customer Review
Language
Pricing
Features
Sort by
Clear All

26 Listings in Enterprise IT Service Management Tools Available

  • Sort By:
    G2 Score

Frequently asked questions about IT Service Management Tools

Generated using AI