# Best Integrated Revenue and Customer Management (IRCM) for CSPs Software *By [Neya Kumaresan](https://research.g2.com/insights/author/neya-kumaresan)* Integrated revenue and customer management (IRCM) solutions provides a framework for communication service providers (CSPs) to optimize and better their billing and customer management processes. To qualify for inclusion in the IRCM for CSPs category, a product must: - Track and manage customer-facing processes - Optimize existing customer lifecycle management processes - Analyze financial and overall business performance - Target CSPs specifically ## How Many Integrated Revenue and Customer Management (IRCM) for CSPs Software Products Does G2 Track? **Total Products under this Category:** 75 ### Category Stats (Jul 2026) - **Average Rating**: 4.33/5 The average rating of products in this category, based on all submitted ratings *Last updated: July 13, 2026* ## How Does G2 Rank Integrated Revenue and Customer Management (IRCM) for CSPs Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 0+ Authentic Reviews - 75+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Integrated Revenue and Customer Management (IRCM) for CSPs Software Is Best for Your Use Case? - **Easiest to Use:** [Agentforce Communications (formerly Salesforce Communications Cloud)](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/reviews) - **Best Free Software:** [ROUTEE](https://www.g2.com/products/routee/reviews) ## What Are the Top-Rated Integrated Revenue and Customer Management (IRCM) for CSPs Software Products in 2026? ### 1. [Agentforce Communications (formerly Salesforce Communications Cloud)](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/reviews) Salesforce Communications Cloud provides integrated sales and service solutions on a single, flexible platform to transform the B2C, B2B and wholesale customer and employee experience. Communications Cloud enables CSPs (Communications Service Providers) to reduce system complexity, create seamless digital experiences, rapidly launch offers and services, and automate business processes. **Average Rating:** 4.5/5.0 **Total Reviews:** 26 **Who Is the Company Behind Agentforce Communications (formerly Salesforce Communications Cloud)?** - **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce) - **Year Founded:** 1999 - **HQ Location:** San Francisco, CA - **Twitter:** @salesforce (579,511 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3185/ (83,223 employees on LinkedIn®) - **Ownership:** NYSE:CRM **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Telecommunications - **Company Size:** 59% Enterprise, 22% Mid-Market #### What Are Agentforce Communications (formerly Salesforce Communications Cloud)'s Pros and Cons? **Pros:** - Automation (1 reviews) - Capabilities (1 reviews) - Communication (1 reviews) - Integrations (1 reviews) - Time-saving (1 reviews) **Cons:** - Complexity (1 reviews) - Complex Setup (1 reviews) - Difficult Customization (1 reviews) - Learning Curve (1 reviews) - Slow Performance (1 reviews) ### What Do G2 Reviewers Say About Agentforce Communications (formerly Salesforce Communications Cloud)? *AI-generated summary from verified user reviews* **Pros:** - User benefits from the **time-saving automation** features that enhance consistent and seamless communication experiences. - Users praise the **centralized communication** of Agentforce Communications, enhancing interaction and streamlining workflows effectively. - Users appreciate the **centralization of customer interactions** , enhancing smooth and consistent communication across platforms. - Users value the **seamless integration** of Agentforce Communications, enhancing efficiency and consistency in customer interactions. - Users value the **time-saving automation tools** of Agentforce Communications, enhancing communication efficiency and consistency. **Cons:** - Users find the **setup complex** and requiring significant time and support, with a steep learning curve. - Users find the **complex setup** challenging, often needing technical support to navigate its steep learning curve. - Users find the **difficult customization** process time-consuming and often require additional support, complicating their experience. - Users find the **steep learning curve** of Agentforce Communications challenging, often needing extra time and support for setup. - Users experience **slow performance** when managing large datasets, which hampers efficiency and overall functionality. #### What Are Recent G2 Reviews of Agentforce Communications (formerly Salesforce Communications Cloud)? **"[Seamless Customer Communication and Time-Saving Automation](https://www.g2.com/survey_responses/agentforce-communications-formerly-salesforce-communications-cloud-review-11948239)"** **Rating:** 4.5/5.0 stars *— Anish T.* [Read full review](https://www.g2.com/survey_responses/agentforce-communications-formerly-salesforce-communications-cloud-review-11948239) --- **"[Salesforce cloud real time experiance.](https://www.g2.com/survey_responses/agentforce-communications-formerly-salesforce-communications-cloud-review-5409630)"** **Rating:** 5.0/5.0 stars *— Ankit J.* [Read full review](https://www.g2.com/survey_responses/agentforce-communications-formerly-salesforce-communications-cloud-review-5409630) --- #### What Are G2 Users Discussing About Agentforce Communications (formerly Salesforce Communications Cloud)? - [What are the components of sales cloud?](https://www.g2.com/discussions/salesforce-communications-cloud-what-are-the-components-of-sales-cloud-1c20211d-ea63-4c1b-8627-46404ed80ab4) - [What are the components of sales cloud?](https://www.g2.com/discussions/salesforce-communications-cloud-what-are-the-components-of-sales-cloud) - [What are the features of a salesforce community cloud?](https://www.g2.com/discussions/what-are-the-features-of-a-salesforce-community-cloud) - [What are the main features of Salesforce?](https://www.g2.com/discussions/salesforce-communications-cloud-what-are-the-main-features-of-salesforce) - [What is communication cloud salesforce?](https://www.g2.com/discussions/what-is-communication-cloud-salesforce) - 1 comment ### 2. [Connect](https://www.g2.com/products/bequick-connect/reviews) Connect from BeQuick is a streamlined, reliable, and scalable platform built only for MVNOs. Connect for MVNOs handles billing, payment processing, external integrations for carrier airtime provisioning, taxation, communication, and much more. **Average Rating:** 4.7/5.0 **Total Reviews:** 5 **Who Is the Company Behind Connect?** - **Seller:** [BeQuick](https://www.g2.com/sellers/bequick) - **Year Founded:** 2002 - **HQ Location:** Jupiter, US - **Twitter:** @BeQuickSoftware (169 Twitter followers) - **LinkedIn® Page:** http://www.linkedin.com/company/bequick-software-inc. (18 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 60% Mid-Market, 40% Small-Business #### What Are Recent G2 Reviews of Connect? **"[Best in the Business](https://www.g2.com/survey_responses/connect-review-9733487)"** **Rating:** 5.0/5.0 stars *— Andrew L.* [Read full review](https://www.g2.com/survey_responses/connect-review-9733487) --- **"[Very good service!](https://www.g2.com/survey_responses/connect-review-11426277)"** **Rating:** 4.5/5.0 stars *— Lennox M.* [Read full review](https://www.g2.com/survey_responses/connect-review-11426277) --- ### 3. [ROUTEE](https://www.g2.com/products/routee/reviews) Routee is a leading cloud communications provider that designs, develops, and distributes advanced Web & API automation solutions. Through its robust platform and scalable API, it helps corporations, retail businesses, and service providers, around the world, to communicate effectively with their target audience. Powered by AMD Telecom’s vigorous infrastructure, Routee brings a powerful engagement toolset to its trusted global partners and some of the most renowned Fortune 500 corporations. What are some of the things you can do with Routee? -SMS Spread your message efficiently all over the globe using the SMS services Routee provides. Marketing SMS, Transactional SMS, Two-Way SMS, SMS Two-Factor Authentication,SMS Survey, Bulk MMS, Verified SMS Sender. -VOICE Let people hear your business’s voice through the numerous VoIP choices. Elevate your brand through Voice Broadcasting, Two Way Voice, Click To Call, Text To Speech, Cloud IVR and Voice Two Factor Authentication. -EMAIL Discover which Email service suits you, customize it and make it happen. Promotional Email, Transactional Email, Email Verifier. Which one do you need? -MESSAGING APPS Reach your clients with more interactive messages and increase your revenues. Engage with them via Viber, RCS, Facebook, Telegram & WhatsApp. -NUMBERS Get your own Premium Rate or Toll-free numbers, validate your contacts list and prevent call-related fraud. This advanced communications platform includes Virtual Numbers, Number Validation, Number Lookup, Missed Call, Call Masking, Toll-free Numbers. -TWO FACTOR AUTHENTICATION Add a second layer of security to your business by utilizing a combination of two different components. Prevent fraudsters from getting access to your sensitive information, application, or software. Use among Two-Factor Authentication with Fallback, SMS, Voice, Viber, or Missed Call. **Average Rating:** 3.6/5.0 **Total Reviews:** 10 **Who Is the Company Behind ROUTEE?** - **Seller:** [AMD Telecom](https://www.g2.com/sellers/amd-telecom) - **Year Founded:** 2000 - **HQ Location:** San Francisco, California - **LinkedIn® Page:** https://www.linkedin.com/company/amd-telecom-s-a-/ (162 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 60% Small-Business, 20% Enterprise #### What Are ROUTEE's Pros and Cons? **Pros:** - Automation (2 reviews) - Personalization (2 reviews) - Personalization Services (2 reviews) - Automation AI (1 reviews) - Business Enhancement (1 reviews) **Cons:** - Expensive (2 reviews) - Complex Features (1 reviews) - Complexity (1 reviews) - Difficult Navigation (1 reviews) - Difficulty (1 reviews) ### What Do G2 Reviewers Say About ROUTEE? *AI-generated summary from verified user reviews* **Pros:** - Users value the **automation capabilities** of ROUTEE, enhancing customer interaction and supporting 24/7 business operations. - Users value the **personalized customer interaction** features of ROUTEE, enhancing support and communication for their businesses. - Users value the **personalized customer interaction** features of ROUTEE, enhancing engagement and supporting business growth. - Users value the **easy integration** of ROUTEE, enhancing automation and personalization for a seamless experience. - Users value the **variety of communication options** from ROUTEE, enhancing customer interaction and facilitating organic business growth. **Cons:** - Users find ROUTEE's pricing to be **expensive** for smaller businesses, with issues in support and integration options. - Users find the **complex features** of Routee challenging, especially for those with limited technical experience. - Users find ROUTEE's pricing **expensive and complexity** challenging, especially for those with limited technical expertise. - Users find ROUTEE's interface **difficult to navigate** , especially for those who are not tech-savvy. - Users find the **complexity** of Routee challenging, especially for non-tech savvy business owners. #### What Are Recent G2 Reviews of ROUTEE? **"[My Honest Opinion about Routee](https://www.g2.com/survey_responses/routee-review-7884770)"** **Rating:** 4.0/5.0 stars *— Mukul S.* [Read full review](https://www.g2.com/survey_responses/routee-review-7884770) --- **"[Helped my business to cater to wider user base](https://www.g2.com/survey_responses/routee-review-9058739)"** **Rating:** 4.0/5.0 stars *— Siddhant G.* [Read full review](https://www.g2.com/survey_responses/routee-review-9058739) --- ### 4. [SurePay](https://www.g2.com/products/surepay/reviews) SurePay enables real-time rating and charging for any network and service type. With SurePay, fixed, mobile, and converged carriers can simultaneously offer prepaid, postpaid, and hybrid real-time charging for data, digital, commerce, cloud and IoT services. SurePay supports any tariff plan for consumer and enterprise customers, and enables service providers to implement new business models. **Average Rating:** 5.0/5.0 **Total Reviews:** 4 **Who Is the Company Behind SurePay?** - **Seller:** [Nokia](https://www.g2.com/sellers/nokia) - **Year Founded:** 1865 - **HQ Location:** Espoo, Southern Finland - **Twitter:** @Symbian (8,285 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1070/ (100,243 employees on LinkedIn®) - **Ownership:** HEL: NOKIA **Who Uses This Product?** - **Company Size:** 50% Small-Business, 50% Mid-Market #### What Are Recent G2 Reviews of SurePay? **"[SurePay excellent online collection service](https://www.g2.com/survey_responses/surepay-review-4963962)"** **Rating:** 5.0/5.0 stars *— Paul F.* [Read full review](https://www.g2.com/survey_responses/surepay-review-4963962) --- **"[I am a businessman for more than twenty seven years](https://www.g2.com/survey_responses/surepay-review-4666526)"** **Rating:** 5.0/5.0 stars *— Abdulhafiz E.* [Read full review](https://www.g2.com/survey_responses/surepay-review-4666526) --- #### What Are G2 Users Discussing About SurePay? - [What is SurePay used for?](https://www.g2.com/discussions/what-is-surepay-used-for) ### 5. [Oracle Communications Billing and Revenue Management (BRM)](https://www.g2.com/products/oracle-communications-billing-and-revenue-management-brm/reviews) Fuel disruptive innovation, brand differentiation, and business transformation with service, industry, and business model agnostic convergent charging and revenue management designed for the connected digital world. **Average Rating:** 4.2/5.0 **Total Reviews:** 3 **Who Is the Company Behind Oracle Communications Billing and Revenue Management (BRM)?** - **Seller:** [Oracle](https://www.g2.com/sellers/oracle) - **Year Founded:** 1977 - **HQ Location:** Austin, TX - **Twitter:** @Oracle (827,997 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1028/ (208,078 employees on LinkedIn®) - **Ownership:** NYSE:ORCL **Who Uses This Product?** - **Company Size:** 75% Enterprise, 25% Small-Business #### What Are Recent G2 Reviews of Oracle Communications Billing and Revenue Management (BRM)? **"[Oracle BRM Review](https://www.g2.com/survey_responses/oracle-communications-billing-and-revenue-management-brm-review-3103610)"** **Rating:** 4.5/5.0 stars *— Rajarshi P.* [Read full review](https://www.g2.com/survey_responses/oracle-communications-billing-and-revenue-management-brm-review-3103610) --- **"[Oracle BRM Review](https://www.g2.com/survey_responses/oracle-communications-billing-and-revenue-management-brm-review-4951317)"** **Rating:** 4.0/5.0 stars *— Muhammad Nabeel I.* [Read full review](https://www.g2.com/survey_responses/oracle-communications-billing-and-revenue-management-brm-review-4951317) --- #### What Are G2 Users Discussing About Oracle Communications Billing and Revenue Management (BRM)? - [Which four are key use cases for BRM Cloud native deployment?](https://www.g2.com/discussions/oracle-communications-billing-and-revenue-management-brm-which-four-are-key-use-cases-for-brm-cloud-native-deployment) - [Which four are key use cases for BRM Cloud native deployment?](https://www.g2.com/discussions/which-four-are-key-use-cases-for-brm-cloud-native-deployment) - [What is BRM application?](https://www.g2.com/discussions/what-is-brm-application) - [What is Oracle billing and revenue management?](https://www.g2.com/discussions/what-is-oracle-billing-and-revenue-management) - [Which three are included functionality with Oracle communications advanced billing and revenue management products?](https://www.g2.com/discussions/which-three-are-included-functionality-with-oracle-communications-advanced-billing-and-revenue-management-products) ### 6. [Comarch BSS Suite](https://www.g2.com/products/comarch-bss-suite/reviews) Comarch’s BSS products address all of the issues faced by telecoms wishing to stay ahead by offering modern services that enable CSPs to put their customers where they should be – right at the heart of their digital business. Telecom clients can now benefit from the first-class customer care, attractive online sales portal and intuitive mobile apps. Our BSS offering fully supports innovation culture with its powerful Product Catalog driving Order Manager and accurate Billing module, making the new services and offers able to be launched more rapidly than ever before by the use of simple configuration alone. All Comarch BSS products are available off-the-shelf, pre-configured in line with best practices and market standards, and with a large set of ready to use business processes. The products, modular by design, can be further configured and adapted to fit the organization of a given CSP, and to meet its offer and business needs, including new possibilities enabled by OTTs, SDN/NFV, 5G and IoT.' **Average Rating:** 4.5/5.0 **Total Reviews:** 2 **Who Is the Company Behind Comarch BSS Suite?** - **Seller:** [Comarch](https://www.g2.com/sellers/comarch-7cd655c1-8046-4480-a0b9-ec69b863dda9) - **Year Founded:** 1993 - **HQ Location:** Kraków, PL - **Twitter:** @ComarchGroup (1,190 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/comarch/ (5,032 employees on LinkedIn®) - **Ownership:** WSE: CMR **Who Uses This Product?** - **Company Size:** 50% Enterprise, 50% Mid-Market #### What Are Recent G2 Reviews of Comarch BSS Suite? **"[Telecom BSS got easier](https://www.g2.com/survey_responses/comarch-bss-suite-review-6696805)"** **Rating:** 4.5/5.0 stars *— Verified User in Telecommunications* [Read full review](https://www.g2.com/survey_responses/comarch-bss-suite-review-6696805) --- **"[Its convenience](https://www.g2.com/survey_responses/comarch-bss-suite-review-8356412)"** **Rating:** 4.5/5.0 stars *— Nirav M.* [Read full review](https://www.g2.com/survey_responses/comarch-bss-suite-review-8356412) --- #### What Are G2 Users Discussing About Comarch BSS Suite? - [What is Comarch BSS Suite used for?](https://www.g2.com/discussions/what-is-comarch-bss-suite-used-for) ### 7. [CostGuard](https://www.g2.com/products/costguard/reviews) The CostGuard B/OSS helps address the key functional areas surrounding Customer Acquisition and Retention, as well as managing the fundamental operational elements that help you manage profitability. **Average Rating:** 5.0/5.0 **Total Reviews:** 2 **Who Is the Company Behind CostGuard?** - **Seller:** [IDI Billing Solutions](https://www.g2.com/sellers/idi-billing-solutions) - **Year Founded:** 1996 - **HQ Location:** Victor, New York, United States - **LinkedIn® Page:** https://www.linkedin.com/company/idi-billing-solutions (149 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Recent G2 Reviews of CostGuard? **"[Incredible platform to manage billing!](https://www.g2.com/survey_responses/costguard-review-10570594)"** **Rating:** 5.0/5.0 stars *— Alekya Y.* [Read full review](https://www.g2.com/survey_responses/costguard-review-10570594) --- **"[Costguard](https://www.g2.com/survey_responses/costguard-review-3506702)"** **Rating:** 5.0/5.0 stars *— Verified User in Consumer Electronics* [Read full review](https://www.g2.com/survey_responses/costguard-review-3506702) --- #### What Are G2 Users Discussing About CostGuard? - [What is CostGuard used for?](https://www.g2.com/discussions/what-is-costguard-used-for) ### 8. [CSG Ascendon](https://www.g2.com/products/csg-ascendon/reviews) CSG Ascendon is a cloud-native monetization and customer engagement platform purpose-built for communications service providers (CSPs), media and entertainment companies, and digital-first consumer brands. Ascendon empowers telcos to launch, bundle, and monetize any digital service—mobile, broadband, OTT, streaming, IoT, marketplaces, and more—without the risk and delays of traditional transformation projects. At its core, Ascendon unifies revenue management, subscription and usage monetization, convergent billing, account and identity management, payments, and customer self-service in a single, multi-tenant SaaS platform. The solution supports diverse business models—subscriptions, usage-based, hybrid, prepaid, postpaid, and complex B2B hierarchies—across markets and currencies. Advanced dashboards, revenue recognition (ASC 606/IFRS 15), and predictive analytics help CSPs manage churn, optimize growth, and ensure compliance. Ascendon’s open, modular architecture features 1000+ APIs, enabling seamless integration with existing BSS/OSS stacks. Providers can deploy Ascendon as an adjunct digital monetization layer or as a full digital BSS, accelerating time-to-market by up to 85% compared to legacy systems. Automated upgrades and proven autoscaling deliver 99.9% uptime and support rapid growth, while cloud-native agility ensures continuous innovation without service disruption. A key differentiator is Ascendon’s integrated AI-powered journey orchestration and real-time decisioning. Telcos can automate next-best actions, personalize communications, and proactively manage churn across every customer touchpoint. Ascendon is trusted by leading telcos worldwide and recognized for its innovation, reliability, and measurable business impact. **Average Rating:** 4.8/5.0 **Total Reviews:** 3 **Who Is the Company Behind CSG Ascendon?** - **Seller:** [CSG](https://www.g2.com/sellers/csg-54a1fc60-dace-4629-a6aa-10ab3e6c149f) - **Company Website:** https://www.csgi.com/ - **Year Founded:** 1994 - **HQ Location:** Greenwood Village, CO - **Twitter:** @csg_i (3,123 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/csg-/ (7,715 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Small-Business, 33% Mid-Market #### What Are CSG Ascendon's Pros and Cons? **Pros:** - Flexibility (2 reviews) - Scalability (2 reviews) - Customer Support (1 reviews) - Easy Integrations (1 reviews) - Integrations (1 reviews) **Cons:** - Complex Features (1 reviews) - Complexity (1 reviews) - Difficult Setup (1 reviews) - Difficulty (1 reviews) - Steep Learning Curve (1 reviews) ### What Do G2 Reviewers Say About CSG Ascendon? *AI-generated summary from verified user reviews* **Pros:** - Users value the **flexibility and scalability** of CSG Ascendon, making it ideal for evolving subscription needs. - Users value the **scalability** of CSG Ascendon, enabling quick adaptation to evolving business needs and complex pricing models. - Users value the **flexible customer support** options of CSG Ascendon, enhancing their engagement and business adaptability. - Users value the **easy integrations** of CSG Ascendon, enabling seamless management of various subscription and membership services. - Users value the **flexibility and integration capabilities** of CSG Ascendon, enhancing customer engagement and adaptability. **Cons:** - Users face a **steep learning curve** with CSG Ascendon, especially without prior experience in subscription billing systems. - Users find the **initial complexity** of CSG Ascendon challenging, but recognize its potential for strength and customization over time. - Users find the **difficult setup** of CSG Ascendon challenging, especially without prior subscription billing experience. - Users find certain features of CSG Ascendon to be **difficult to navigate initially** , but appreciate eventual customization benefits. - Users find that the **steep learning curve** of CSG Ascendon can hinder adoption, especially for inexperienced teams. #### What Are Recent G2 Reviews of CSG Ascendon? **"[Flexible, Scalable Subscription Billing for Complex Pricing Models](https://www.g2.com/survey_responses/csg-ascendon-review-12400188)"** **Rating:** 5.0/5.0 stars *— Ngadhnjim M.* [Read full review](https://www.g2.com/survey_responses/csg-ascendon-review-12400188) --- **"[Flexible, Scalable Platform for Subscription Services and Customer Engagement](https://www.g2.com/survey_responses/csg-ascendon-review-12404957)"** **Rating:** 5.0/5.0 stars *— Fortese M.* [Read full review](https://www.g2.com/survey_responses/csg-ascendon-review-12404957) --- #### What Are G2 Users Discussing About CSG Ascendon? - [What is CSG Ascendon used for?](https://www.g2.com/discussions/what-is-csg-ascendon-used-for) ### 9. [CSG Encompass](https://www.g2.com/products/csg-encompass/reviews) CSG Encompass is a next-generation, cloud-agnostic revenue management platform designed to help communications service providers (CSPs) and digital ecosystem players thrive in today’s dynamic market. Built on a flexible, modular architecture, Encompass supports real-time charging, convergent billing, customer and revenue management, and advanced partner settlement—all in a single, unified solution. Encompass empowers CSPs to monetize any service—consumer, B2B, wholesale, IoT, and B2B2X—across any network, business model, or geography. Its catalog-driven design enables rapid offer creation, lifecycle management, and seamless bundling of products and services. With out-of-the-box TM Forum ODA compliance, open APIs, and Kubernetes-based deployment, Encompass integrates effortlessly with existing OSS/BSS environments and scales to support the needs of the largest operators. The platform’s advanced analytics, real-time decisioning, and automation tools help providers optimize revenue, reduce operational costs, and deliver exceptional customer experiences. Encompass supports both cloud and on-premise deployments, giving CSPs the freedom to align with their unique IT strategies and regulatory requirements. With proven reliability, Encompass delivers high availability, robust security, and continuous innovation through regular feature updates. Its intuitive user interfaces and embedded best practices streamline operations, from onboarding and quoting to billing and collections. Trusted by leading Tier 1 and Tier 2 operators worldwide, CSG Encompass enables CSPs to launch new services faster, adapt to market changes, and future-proof their business for the digital era. **Average Rating:** 5.0/5.0 **Total Reviews:** 2 **Who Is the Company Behind CSG Encompass?** - **Seller:** [CSG](https://www.g2.com/sellers/csg-54a1fc60-dace-4629-a6aa-10ab3e6c149f) - **Company Website:** https://www.csgi.com/ - **Year Founded:** 1994 - **HQ Location:** Greenwood Village, CO - **Twitter:** @csg_i (3,123 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/csg-/ (7,715 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are CSG Encompass's Pros and Cons? **Pros:** - Product Functionality (2 reviews) - Revenue Management (2 reviews) - Scalability (2 reviews) - Customizability (1 reviews) - Customization (1 reviews) **Cons:** - Complex Processes (2 reviews) - Expertise Required (2 reviews) - Learning Difficulty (2 reviews) - Difficult Customization (1 reviews) - Learning Curve (1 reviews) ### What Do G2 Reviewers Say About CSG Encompass? *AI-generated summary from verified user reviews* **Pros:** - Users value the **robust end-to-end billing and revenue management** features of CSG Encompass for managing complex scenarios. - Users appreciate the **strong end-to-end billing and revenue management capabilities** of CSG Encompass for its accuracy and scalability. - Users appreciate the **scalability** of CSG Encompass, effectively managing complex billing scenarios and high transaction volumes. - Users value the **customizability** of CSG Encompass, allowing for tailored solutions in complex billing and customer account management. - Users appreciate the **customization capabilities** of CSG Encompass, enabling efficient handling of complex billing and account management. **Cons:** - Users find the **complex processes** of CSG Encompass to be challenging, impacting usability and agility for teams. - Users feel that the **expertise required** can hinder usability, making the system less intuitive and more complex. - Users find the **learning difficulty** of CSG Encompass hampers agility and requires specialized technical knowledge. - Users find the **difficult customization** of CSG Encompass impacts usability and hampers quick adaptations for teams. - Users find the **steep learning curve** of CSG Encompass challenging, hindering agility in adapting to changes. #### What Are Recent G2 Reviews of CSG Encompass? **"[CSG Encompass: Robust, Accurate Billing and Revenue Management at Scale](https://www.g2.com/survey_responses/csg-encompass-review-12404994)"** **Rating:** 5.0/5.0 stars *— Fortese M.* [Read full review](https://www.g2.com/survey_responses/csg-encompass-review-12404994) --- **"[CSG Encompass Excels at Scalable, Enterprise-Grade Billing and Revenue Control](https://www.g2.com/survey_responses/csg-encompass-review-12400260)"** **Rating:** 5.0/5.0 stars *— Ngadhnjim M.* [Read full review](https://www.g2.com/survey_responses/csg-encompass-review-12400260) --- ### 10. [Ericcson Charging and Billing in One (CBiO)](https://www.g2.com/products/ericcson-charging-and-billing-in-one-cbio/reviews) Charging and Billing in One is Ericsson's market leading, product catalog enabled, convergent charging and billing solution. It has evolved to meet operators increasing demand for end-to-end "best-in-suite" solutions that combine powerful business performance with cost efficient operations, management and deployment **Average Rating:** 4.3/5.0 **Total Reviews:** 2 **Who Is the Company Behind Ericcson Charging and Billing in One (CBiO)?** - **Seller:** [Ericsson](https://www.g2.com/sellers/ericsson) - **Year Founded:** 1876 - **HQ Location:** Kista, Stockholm - **Twitter:** @ericsson (255,786 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ericsson/ (107,131 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Enterprise #### What Are Recent G2 Reviews of Ericcson Charging and Billing in One (CBiO)? **"[Ericsson Billing System Review test](https://www.g2.com/survey_responses/ericcson-charging-and-billing-in-one-cbio-review-6500185)"** **Rating:** 4.0/5.0 stars *— Verified User in Telecommunications* [Read full review](https://www.g2.com/survey_responses/ericcson-charging-and-billing-in-one-cbio-review-6500185) --- **"[Robust solution for big base opcos](https://www.g2.com/survey_responses/ericcson-charging-and-billing-in-one-cbio-review-5315799)"** **Rating:** 4.5/5.0 stars *— Verified User in Telecommunications* [Read full review](https://www.g2.com/survey_responses/ericcson-charging-and-billing-in-one-cbio-review-5315799) --- #### What Are G2 Users Discussing About Ericcson Charging and Billing in One (CBiO)? - [What is Ericcson Charging and Billing in One (CBiO) used for?](https://www.g2.com/discussions/what-is-ericcson-charging-and-billing-in-one-cbio-used-for) ### 11. [Ericsson Charging System](https://www.g2.com/products/ericsson-charging-system/reviews) Ericsson Charging System is a modular, scalable, open, single convergent Online Charging System (OCS) using industry standards and protocols. **Average Rating:** 5.0/5.0 **Total Reviews:** 2 **Who Is the Company Behind Ericsson Charging System?** - **Seller:** [Ericsson](https://www.g2.com/sellers/ericsson) - **Year Founded:** 1876 - **HQ Location:** Kista, Stockholm - **Twitter:** @ericsson (255,786 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ericsson/ (107,131 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Enterprise #### What Are Recent G2 Reviews of Ericsson Charging System? **"[Ericsson Charging System - Revenue Management](https://www.g2.com/survey_responses/ericsson-charging-system-review-10463409)"** **Rating:** 5.0/5.0 stars *— Vikas M.* [Read full review](https://www.g2.com/survey_responses/ericsson-charging-system-review-10463409) --- **"[Ericsson Charging System](https://www.g2.com/survey_responses/ericsson-charging-system-review-3319367)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer Networking* [Read full review](https://www.g2.com/survey_responses/ericsson-charging-system-review-3319367) --- #### What Are G2 Users Discussing About Ericsson Charging System? - [What is Ericsson Charging System used for?](https://www.g2.com/discussions/what-is-ericsson-charging-system-used-for) ### 12. [Oracle CX for Comunications](https://www.g2.com/products/oracle-cx-for-comunications/reviews) Oracle CX Cloud helps telecommunications companies launch innovative new services quickly and redefine customer experience for the digital age **Average Rating:** 4.5/5.0 **Total Reviews:** 2 **Who Is the Company Behind Oracle CX for Comunications?** - **Seller:** [Oracle](https://www.g2.com/sellers/oracle) - **Year Founded:** 1977 - **HQ Location:** Austin, TX - **Twitter:** @Oracle (827,997 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1028/ (208,078 employees on LinkedIn®) - **Ownership:** NYSE:ORCL **Who Uses This Product?** - **Company Size:** 67% Small-Business, 33% Enterprise #### What Are Recent G2 Reviews of Oracle CX for Comunications? **"[Take best care of your Customer with Oracle cx](https://www.g2.com/survey_responses/oracle-cx-for-comunications-review-6514366)"** **Rating:** 4.5/5.0 stars *— rohit b.* [Read full review](https://www.g2.com/survey_responses/oracle-cx-for-comunications-review-6514366) --- **"[Review](https://www.g2.com/survey_responses/oracle-cx-for-comunications-review-6918164)"** **Rating:** 4.5/5.0 stars *— Verified User in Market Research* [Read full review](https://www.g2.com/survey_responses/oracle-cx-for-comunications-review-6918164) --- #### What Are G2 Users Discussing About Oracle CX for Comunications? - [What is Oracle CX for Comunications used for?](https://www.g2.com/discussions/what-is-oracle-cx-for-comunications-used-for) ### 13. [Amdocs CES](https://www.g2.com/products/amdocs-ces/reviews) Amdocs CES 10.1 empowers you to capture the needs of today's digital customers while embracing disruptive change. Our new solutions provide best-in-breed technologies that accelerate digital transformation with intelligent engagements to enable you to sell offerings on demand. **Average Rating:** 4.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind Amdocs CES?** - **Seller:** [Amdocs](https://www.g2.com/sellers/amdocs) - **Year Founded:** 1982 - **HQ Location:** Chesterfield, Missouri, United States - **Twitter:** @Amdocs (16,149 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/amdocs (35,185 employees on LinkedIn®) - **Ownership:** NYSE: DOX **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Recent G2 Reviews of Amdocs CES? **"[Does almost everything](https://www.g2.com/survey_responses/amdocs-ces-review-5432714)"** **Rating:** 4.0/5.0 stars *— Verified User in Telecommunications* [Read full review](https://www.g2.com/survey_responses/amdocs-ces-review-5432714) --- #### What Are G2 Users Discussing About Amdocs CES? - [What is Amdocs CES used for?](https://www.g2.com/discussions/what-is-amdocs-ces-used-for) ### 14. [Cognitive Analytics for Crowd Insight](https://www.g2.com/products/cognitive-analytics-for-crowd-insight/reviews) Nokia Cognitive Analytics for Crowd Insight provides data on where people come from, how long they stay, and where they are going next. Combined with information on other socioeconomic behavior, this dynamic, real-world data brings great value to real estate, retail, transportation, finance, marketing, and travel and tourism organizations. **Average Rating:** 3.5/5.0 **Total Reviews:** 1 **Who Is the Company Behind Cognitive Analytics for Crowd Insight?** - **Seller:** [Nokia](https://www.g2.com/sellers/nokia) - **Year Founded:** 1865 - **HQ Location:** Espoo, Southern Finland - **Twitter:** @Symbian (8,285 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1070/ (100,243 employees on LinkedIn®) - **Ownership:** HEL: NOKIA **Who Uses This Product?** - **Company Size:** 50% Enterprise, 50% Small-Business #### What Are Recent G2 Reviews of Cognitive Analytics for Crowd Insight? **"[Nokia Cognitive Analytics for Crowd Insight- Revolution in Technology](https://www.g2.com/survey_responses/cognitive-analytics-for-crowd-insight-review-1636734)"** **Rating:** 5.0/5.0 stars *— Αικατερίνη .* [Read full review](https://www.g2.com/survey_responses/cognitive-analytics-for-crowd-insight-review-1636734) --- #### What Are G2 Users Discussing About Cognitive Analytics for Crowd Insight? - [What is Cognitive Analytics for Crowd Insight used for?](https://www.g2.com/discussions/what-is-cognitive-analytics-for-crowd-insight-used-for) ### 15. [Customer Experience Management](https://www.g2.com/products/customer-experience-management/reviews) The brands that stir passion deliver flawless, digital interactions with almost no friction between their customers and the services that they crave. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **Who Is the Company Behind Customer Experience Management?** - **Seller:** [NetCracker](https://www.g2.com/sellers/netcracker) - **Year Founded:** 1993 - **HQ Location:** Waltham, Massachusetts, United States - **Twitter:** @NetCrackerTech (4,903 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/netcrackertech/ (8,936 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Enterprise #### What Are Recent G2 Reviews of Customer Experience Management? **"[NetCracker Review](https://www.g2.com/survey_responses/customer-experience-management-review-1690656)"** **Rating:** 4.5/5.0 stars *— Verified User in Telecommunications* [Read full review](https://www.g2.com/survey_responses/customer-experience-management-review-1690656) --- ### 16. [Ericsson BSCS IX](https://www.g2.com/products/ericsson-bscs-ix/reviews) It offers an unrivalled combination of out-of-the box features with a high level of configurability. In keeping with the philosophy of Ericsson’s entire BSS portfolio its open state-of-the-art architecture is highly business adaptive, enabling stepwise modular upgrades in line with changes to the business environment. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **Who Is the Company Behind Ericsson BSCS IX?** - **Seller:** [Ericsson](https://www.g2.com/sellers/ericsson) - **Year Founded:** 1876 - **HQ Location:** Kista, Stockholm - **Twitter:** @ericsson (255,786 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ericsson/ (107,131 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Enterprise #### What Are Recent G2 Reviews of Ericsson BSCS IX? **"[Open, easily configurable and extreme flexibility platform](https://www.g2.com/survey_responses/ericsson-bscs-ix-review-1082595)"** **Rating:** 4.5/5.0 stars *— Bernardo E.* [Read full review](https://www.g2.com/survey_responses/ericsson-bscs-ix-review-1082595) --- #### What Are G2 Users Discussing About Ericsson BSCS IX? - [What is Ericsson BSCS IX used for?](https://www.g2.com/discussions/ericsson-bscs-ix-what-is-ericsson-bscs-ix-used-for) - [What is Ericsson BSCS IX used for?](https://www.g2.com/discussions/what-is-ericsson-bscs-ix-used-for) ### 17. [ESKADENIA Telecom](https://www.g2.com/products/eskadenia-telecom/reviews) ESKADENIA Telecommunications software products integrate with other ESKADENIA Enterprise solutions as well as third party solutions through a very flexible and powerful mechanism and framework. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind ESKADENIA Telecom?** - **Seller:** [ESKADENIA Software](https://www.g2.com/sellers/eskadenia-software) - **Year Founded:** 2000 - **HQ Location:** Amman, JO - **Twitter:** @ESKADENIANews (1,605 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/eskadenia-software/ (346 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of ESKADENIA Telecom? **"["Connecting the future: ESKADENIA Telecom"](https://www.g2.com/survey_responses/eskadenia-telecom-review-8633107)"** **Rating:** 5.0/5.0 stars *— Anoop S.* [Read full review](https://www.g2.com/survey_responses/eskadenia-telecom-review-8633107) --- ### 18. [FTS express](https://www.g2.com/products/fts-express/reviews) Scalable, customized billing & customer care system for entry-level or niche operators **Average Rating:** 4.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind FTS express?** - **Seller:** [FTS](https://www.g2.com/sellers/fts) - **Year Founded:** 1997 - **HQ Location:** Or Yehuda, IL - **Twitter:** @FTS_Billing (526 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9009 (755 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Recent G2 Reviews of FTS express? **"[Absolute experience](https://www.g2.com/survey_responses/fts-express-review-8956335)"** **Rating:** 4.0/5.0 stars *— Verified User in Accounting* [Read full review](https://www.g2.com/survey_responses/fts-express-review-8956335) --- ### 19. [I-CONN](https://www.g2.com/products/i-conn/reviews) I-CONN is a wholesale and interconnection billing platform for mobile, fixed and internet service providers. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **Who Is the Company Behind I-CONN?** - **Seller:** [Telesoft Consulting](https://www.g2.com/sellers/telesoft-consulting) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Recent G2 Reviews of I-CONN? **"[I-CONN for Global Training](https://www.g2.com/survey_responses/i-conn-review-4656303)"** **Rating:** 4.5/5.0 stars *— Serah M.* [Read full review](https://www.g2.com/survey_responses/i-conn-review-4656303) --- #### What Are G2 Users Discussing About I-CONN? - [What is I-CONN used for?](https://www.g2.com/discussions/what-is-i-conn-used-for) ### 20. [Omnia360](https://www.g2.com/products/omnia360/reviews) Fully integrated out-of -the-box billing and CRM solution that could be deployed in the cloud, as managed service or on-site license. **Average Rating:** 1.5/5.0 **Total Reviews:** 1 **Who Is the Company Behind Omnia360?** - **Seller:** [CHR Solutions](https://www.g2.com/sellers/chr-solutions) - **Year Founded:** 1937 - **HQ Location:** Houston, US - **LinkedIn® Page:** https://www.linkedin.com/company/chr-solutions/ (479 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are G2 Users Discussing About Omnia360? - [What is Omnia360 used for?](https://www.g2.com/discussions/what-is-omnia360-used-for) ### 21. [OSS360](https://www.g2.com/products/oss360/reviews) OSS360 can convergent GSM, CDMA, 3G, 4G, LTE, wire line, fixed, ISP, IPTV, VoIP, FTTH and Wi-Max billing, POS, CRM. **Average Rating:** 3.5/5.0 **Total Reviews:** 1 **Who Is the Company Behind OSS360?** - **Seller:** [Advantage 360 Software](https://www.g2.com/sellers/advantage-360-software) - **Year Founded:** 1984 - **HQ Location:** Rancho Cucamonga, US - **Twitter:** @advantage360 (215 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/advantage-360 (19 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are G2 Users Discussing About OSS360? - [What is OSS360 used for?](https://www.g2.com/discussions/what-is-oss360-used-for) ### 22. [Policy Manager](https://www.g2.com/products/policy-manager/reviews) Policy Manager is a standards compliant next generation network policy management product that enables service providers to dynamically control network resources with real-time policies based on service, subscriber, or usage context **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind Policy Manager?** - **Seller:** [Openet](https://www.g2.com/sellers/openet) - **Year Founded:** 1999 - **HQ Location:** Dublin 12, IE - **LinkedIn® Page:** https://www.linkedin.com/company/10807 (388 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Enterprise #### What Are Recent G2 Reviews of Policy Manager? **"[Policy Specialist](https://www.g2.com/survey_responses/policy-manager-review-5187265)"** **Rating:** 4.5/5.0 stars *— Wendy D.* [Read full review](https://www.g2.com/survey_responses/policy-manager-review-5187265) --- **"[Simple, convenient, wonderful ](https://www.g2.com/survey_responses/policy-manager-review-3246975)"** **Rating:** 5.0/5.0 stars *— Verified User in Food & Beverages* [Read full review](https://www.g2.com/survey_responses/policy-manager-review-3246975) --- #### What Are G2 Users Discussing About Policy Manager? - [What is Policy Manager used for?](https://www.g2.com/discussions/what-is-policy-manager-used-for) ### 23. [PortaBilling](https://www.g2.com/products/portabilling/reviews) PortaBilling is a comprehensive billing and charging platform for telcos and communication service providers. Launch, price, provision, and manage the complete range of telecommunication services. Discover a better way with a converged telecom billing platform, simplify your business processes with an all-in-one, comprehensive billing solution for voice and video calls, IP Centrex/Hosted IP PBX, IPTV and VoD, residential VoIP, CLEC type services, WiFi, LTE, M2M/IoT, and much more. What you get with PortaBilling: • Reduced deployment time - get access to your billing in the cloud within a day rather than weeks • Enormous savings - we maintain the platform, so you save on hardware purchasing, hosting, provisioning, and maintenance • Flexible scalability - choose your ideal processing capacity and increase it on demand at any time • Zero downtime - benefit from our wide range of geographic locations to ensure redundancy when performing software upgrades • Simplified billing - easy-to-understand subscription fees based on concurrent calls and number of billable events **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **Who Is the Company Behind PortaBilling?** - **Seller:** [PortaOne](https://www.g2.com/sellers/portaone) - **Year Founded:** 2001 - **HQ Location:** Vancouver, CA - **Twitter:** @PortaOne - **LinkedIn® Page:** https://www.linkedin.com/company/portaone/ (160 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of PortaBilling? **"[Portabilling - A great platform for Business Trunk Management and billing, limited as a hosted PBX](https://www.g2.com/survey_responses/portabilling-review-10182928)"** **Rating:** 4.5/5.0 stars *— Warren S.* [Read full review](https://www.g2.com/survey_responses/portabilling-review-10182928) --- ### 24. [ABS 100](https://www.g2.com/products/abs-100/reviews) ABS 100 provides a low cost high performance billing and CDR processing system that rates departmental, agent/reseller, carrier, wholesale, and retail CDRs. **Who Is the Company Behind ABS 100?** - **Seller:** [AcuraTel](https://www.g2.com/sellers/acuratel) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 25. [Accenture Billing and Revenue Management Solution](https://www.g2.com/products/accenture-billing-and-revenue-management-solution/reviews) Billing and revenue management operations that provides revenue assurance can be a strategic enabler for communications service providers (CSPs) competing in the digital ecosystem. Billing can also be a make or break experience for consumers and enterprises, who will switch providers if unsatisfied. **Who Is the Company Behind Accenture Billing and Revenue Management Solution?** - **Seller:** [Accenture](https://www.g2.com/sellers/accenture) - **Year Founded:** 1989 - **HQ Location:** Dublin, Ireland - **Twitter:** @Accenture (515,103 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/accenture (672,927 employees on LinkedIn®) - **Ownership:** NYSE:ACN ## What Is Integrated Revenue and Customer Management (IRCM) for CSPs Software? [Vertical Industry Software](https://www.g2.com/categories/vertical-industry)