Best Software for 2025 is now live!

The Top 20 Easiest To Use Inbound Call Tracking Software

See the top Inbound Call Tracking Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

Collapse AllExpand All

Usability Score

Compare

WhatConverts

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.6

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.2

9.5

Customer Segment Breakdown

Small Business

87%

Mid Market

12%

Enterprise

800.com

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.5

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

89%

Mid Market

10%

Enterprise

Ozonetel CloudAgent

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.0

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

29%

Mid Market

61%

Enterprise

10%

KrispCall

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.9

Ease of Use

Average: 9.2

9.7

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

79%

Mid Market

20%

Enterprise

Ringover

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.0

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

78%

Mid Market

21%

Enterprise

Dialaxy

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.8

Ease of Use

Average: 9.2

10.0

Meets Requirements

Average: 9.2

9.9

Customer Segment Breakdown

Small Business

50%

Mid Market

48%

Enterprise

CallRail

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.0

Ease of Use

Average: 9.2

8.9

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

76%

Mid Market

21%

Enterprise

Retreaver

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.6

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

79%

Mid Market

21%

Ringba

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.5

Ease of Use

Average: 9.2

8.7

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

78%

Mid Market

18%

Enterprise

#10

Phonexa

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.8

Ease of Use

Average: 9.2

8.9

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

89%

Mid Market

10%

Enterprise

#11

Ring.io

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.7

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

75%

Mid Market

20%

Enterprise

#12

Invoca

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.9

Ease of Use

Average: 9.2

8.8

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

40%

Mid Market

34%

Enterprise

26%

#13

Revenue.io

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.0

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

22%

Mid Market

62%

Enterprise

16%

#14

Nimbata

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.5

Ease of Use

Average: 9.2

9.7

Meets Requirements

Average: 9.2

9.6

Customer Segment Breakdown

Small Business

94%

Mid Market

#15

CallTrackingMetrics

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.4

Ease of Use

Average: 9.2

8.6

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

68%

Mid Market

29%

Enterprise

#16

Truly

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.5

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

25%

Mid Market

57%

Enterprise

18%

#17

Service Fusion

8.1

Overall Usability Score

8.1

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.2

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.2

8.6

Customer Segment Breakdown

Small Business

83%

Mid Market

13%

Enterprise

#18

Vonage Contact Center (formerly NewVoiceMedia)

8.1

Overall Usability Score

8.1

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.2

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

27%

Mid Market

51%

Enterprise

22%

#19

CallFire

8.0

Overall Usability Score

8.0

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.9

Ease of Use

Average: 9.2

8.5

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

69%

Mid Market

24%

Enterprise

#20

Infinity Call Tracking

7.9

Overall Usability Score

7.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.5

Ease of Use

Average: 9.2

8.8

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

30%

Mid Market

44%

Enterprise

26%