The Top 20 Easiest To Use Help Desk Software

See the top Help Desk Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Gladly

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.7

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

21%

Mid Market

62%

Enterprise

18%

Supportbench

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.4

Ease of Use

Average: 9.3

9.7

Meets Requirements

Average: 9.2

9.5

Customer Segment Breakdown

Small Business

66%

Mid Market

26%

Enterprise

Front

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.2

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

49%

Mid Market

41%

Enterprise

Connecteam

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.2

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

85%

Mid Market

15%

Enterprise

Atera

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.0

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

61%

Mid Market

35%

Enterprise

Hiver

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.1

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

68%

Mid Market

27%

Enterprise

Freshdesk

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.0

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

49%

Mid Market

40%

Enterprise

11%

Pylon

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.5

Ease of Use

Average: 9.3

9.7

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

86%

Mid Market

14%

Intercom

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.0

Ease of Use

Average: 9.3

8.9

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

59%

Mid Market

37%

Enterprise

#10

Wavity Help and Service Desk

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.8

Ease of Use

Average: 9.3

10.0

Meets Requirements

Average: 9.2

9.8

Customer Segment Breakdown

Small Business

20%

Mid Market

70%

Enterprise

10%

#11

LiveAgent

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.9

Ease of Use

Average: 9.3

8.9

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

67%

Mid Market

23%

Enterprise

10%

#12

SysAid

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.5

Ease of Use

Average: 9.3

8.7

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

11%

Mid Market

60%

Enterprise

29%

#13

Kapture CX

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.6

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

31%

Mid Market

52%

Enterprise

17%

#14

Desku.io

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.8

Ease of Use

Average: 9.3

10.0

Meets Requirements

Average: 9.2

9.8

Customer Segment Breakdown

Small Business

77%

Mid Market

23%

#15

DoneDone

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.5

Ease of Use

Average: 9.3

9.7

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

92%

Mid Market

Enterprise

#16

ClearFeed

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.0

Ease of Use

Average: 9.3

8.9

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

36%

Mid Market

56%

Enterprise

#17

Desk365

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.8

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

14%

Mid Market

79%

Enterprise

#18

Thena

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.8

Ease of Use

Average: 9.3

9.6

Meets Requirements

Average: 9.2

9.5

Customer Segment Breakdown

Small Business

58%

Mid Market

38%

Enterprise

#19

Zendesk Support Suite

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.3

Ease of Use

Average: 9.3

8.8

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

41%

Mid Market

45%

Enterprise

13%

#20

JustCall

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.0

Ease of Use

Average: 9.3

8.8

Meets Requirements

Average: 9.2

8.5

Customer Segment Breakdown

Small Business

61%

Mid Market

32%

Enterprise

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